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At a Glance
Market Segments
Enterprise (62.5% of reviews)
Mid-Market (64.6% of reviews)
Entry-Level Pricing
No pricing available
Starting at £20.00 1 Per user Per Month
Convin.ai
Star Rating
(549)4.7 out of 5
Market Segments
Enterprise (62.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Convin.aievaluagent
Star Rating
(419)4.5 out of 5
Market Segments
Mid-Market (64.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at £20.00 1 Per user Per Month
Free Trial is available
Learn more about evaluagentSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Convin.ai excels in Call Recording with a score of 9.6, while evaluagent received a lower score of 8.8, indicating that Convin.ai offers a more reliable and user-friendly recording feature.
- Reviewers mention that Convin.ai outperforms evaluagent in AI Text Summarization, scoring 9.6 compared to 8.5, suggesting that Convin.ai provides more accurate and efficient summarization capabilities for users.
- G2 users highlight that Convin.ai has superior Lead Qualification features, scoring 9.3 versus evaluagent's 8.6, which indicates that Convin.ai is better at identifying and qualifying potential leads effectively.
- Users on G2 report that evaluagent has a strong performance in Quality Assurance Evaluation with a score of 9.4, slightly edging out Convin.ai at 9.3, showing that evaluagent may provide more robust evaluation tools for quality assurance.
- Reviewers say that Convin.ai shines in Speech-to-Text functionality, scoring 9.3 compared to evaluagent's 8.9, indicating that users find Convin.ai's transcription capabilities to be more accurate and reliable.
- Users report that Convin.ai offers better Integrations with a score of 9.4, while evaluagent scored 8.6, suggesting that Convin.ai provides a more seamless experience when connecting with other software tools.
Pricing
Entry-Level Pricing
Convin.ai
No pricing availableevaluagent
Auto-QA and Improvement
Starting at £20.00
1 Per user Per Month
- Call transcription
- Auto work assignment
- Auto, manual, blended QA scorecards
Free Trial
Convin.ai
Free Trial is available
evaluagent
Free Trial is available
Ratings
Meets Requirements
9.3
515
9.1
360
Ease of Use
9.5
519
9.0
369
Ease of Setup
9.2
166
9.2
259
Ease of Admin
9.2
46
9.1
100
Quality of Support
9.6
514
9.1
318
Has the product been a good partner in doing business?
9.4
44
9.3
101
Product Direction (% positive)
9.8
510
9.4
362
Features by Category
Call Analytics
9.6
342
Feature Not Available
9.2
341
8.7
39
9.4
342
8.9
42
9.3
329
Feature Not Available
Agent Performance Management
9.3
339
8.9
44
9.3
343
8.7
40
9.3
345
8.4
41
Generative AI
9.4
281
8.9
28
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.3
425
9.2
331
9.2
426
8.9
312
9.4
427
8.8
329
Engagement
9.4
428
9.0
317
9.5
427
8.7
326
9.3
422
8.4
287
Performance
9.4
427
8.5
293
9.3
427
8.9
291
Generative AI
9.3
302
7.4
201
9.3
302
7.6
199
Generative AI
9.6
266
8.6
19
Categories
Categories
Shared Categories
Convin.ai and evaluagent are categorized as Speech Analytics, Conversation Intelligence, and Contact Center Quality Assurance
Unique Categories
Convin.ai has no unique categories
evaluagent has no unique categories
Reviews
Reviewers' Company Size
Convin.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
evaluagent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Education Management
26.8%
Health, Wellness and Fitness
19.3%
Computer Games
12.8%
Insurance
10.4%
Consumer Services
3.9%
Other
26.8%
Financial Services
22.2%
Consumer Services
20.5%
Insurance
8.5%
Gambling & Casinos
3.7%
Computer Games
3.4%
Other
41.7%
Alternatives
Discussions
What is Convin.ai used for?
2 Comments
A
call auditingRead more
Convin.ai has no more discussions with answers
What is EvaluAgent used for?
2 Comments
Official Response from evaluagent
Evaluagent is the only platform that delivers and connects out of the box, customizable, and AI-driven interaction intelligence to auto-QA and automated...Read more
evaluagent has no more discussions with answers
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