# Convin.ai, Cresta vs Gong Comparison

| | Convin.ai | Cresta | Gong | 
|---|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.2 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 548 | 43 | 6,644 | 
| **Largest Market Segment** | Enterprise (62.5% of reviews) | Mid-Market (45.2% of reviews) | Mid-Market (69.4% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Convin.ai

Pros:
- Ease of Use (9 reviews)
- Accuracy (7 reviews)

Cons:
- Auditing Issues (3 reviews)
- Inadequate Reporting (3 reviews)

### Cresta

Pros:
- Call Recording (2 reviews)
- Ease of Use (2 reviews)

Cons:
- AI Inaccuracy (2 reviews)
- Poor Understanding (2 reviews)

### Gong

Pros:
- Helpful (301 reviews)
- Ease of Use (240 reviews)

Cons:
- Call Issues (119 reviews)
- Recording Issues (77 reviews)

---
## Ratings Comparison
| Rating | Convin.ai | Cresta | Gong | 
|---|---|---|---|
  | **Meets Requirements** | 9.3 (515 reviews) | 8.4 (31 reviews) | 9.4 (5076 reviews) | 
  | **Ease of Use** | 9.5 (519 reviews) | 9.1 (31 reviews) | 9.3 (5137 reviews) | 
  | **Ease of Setup** | 9.2 (166 reviews) | 8.0 (10 reviews) | 9.1 (1335 reviews) | 
  | **Ease of Admin** | 9.2 (46 reviews) | 8.7 (10 reviews) | 9.1 (777 reviews) | 
  | **Quality of Support** | 9.6 (514 reviews) | 8.8 (31 reviews) | 9.2 (3600 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (44 reviews) | 10.0 (9 reviews) | 9.3 (779 reviews) | 
  | **Product Direction (% positive)** | 9.8 (509 reviews) | 8.3 (28 reviews) | 9.0 (4741 reviews) | 

---
## Pricing

### Convin.ai

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Cresta

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Gong

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Convin.ai** | N/A | N/A |
| **Cresta** | N/A | N/A |
| **Gong** | 8.1/10 | 396 |

#### Lead Facilitation

| Feature | Convin.ai | Cresta | Gong | 
|---|---|---|---|
| **Customer-facing Chatbot** | Not enough data | Not enough data | 7.1 (346 reviews) | 
| **Lead Qualification** | Not enough data | Not enough data | 7.3 (340 reviews) | 
| **Lead Follow-up** | Not enough data | Not enough data | 7.5 (346 reviews) | 
| **Meeting Scheduling ** | Not enough data | Not enough data | 7.6 (345 reviews) | 

#### Organization

| Feature | Convin.ai | Cresta | Gong | 
|---|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | Not enough data | 8.3 (350 reviews) | 
| **Data Entry** | Not enough data | Not enough data | 8.3 (345 reviews) | 
| **Integrations / APIs** | Not enough data | Not enough data | 8.3 (344 reviews) | 

#### Performance Analysis

| Feature | Convin.ai | Cresta | Gong | 
|---|---|---|---|
| **Coaching ** | Not enough data | Not enough data | 8.5 (346 reviews) | 
| **Peformance Tracking** | Not enough data | Not enough data | 8.6 (351 reviews) | 

#### Sales Analysis

| Feature | Convin.ai | Cresta | Gong | 
|---|---|---|---|
| **ROI Forecasting ** | Not enough data | Not enough data | 7.7 (330 reviews) | 
| **Sales Forecasting ** | Not enough data | Not enough data | 7.9 (336 reviews) | 

#### Generative AI

| Feature | Convin.ai | Cresta | Gong | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.6 (285 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.9 (293 reviews) | 

#### Agentic AI - AI Sales Assistant

| Feature | Convin.ai | Cresta | Gong | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.1 (53 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 7.9 (52 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.2 (55 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 8.3 (53 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.2 (52 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.2 (53 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 8.1 (53 reviews) | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Convin.ai** | N/A | N/A |
| **Cresta** | N/A | N/A |
| **Gong** | 8.0/10 | 134 |

#### Integrated Workflows

| Feature | Convin.ai | Cresta | Gong | 
|---|---|---|---|
| **Task Management** | Not enough data | Not enough data | 7.8 (105 reviews) | 
| **Email Tracking/Automation** | Not enough data | Not enough data | 8.0 (111 reviews) | 
| **Calls and Voice** | Not enough data | Not enough data | 8.4 (107 reviews) | 
| **Other Outreach Options ** | Not enough data | Not enough data | 7.3 (98 reviews) | 
| **CRM Integration** | Not enough data | Not enough data | 8.5 (110 reviews) | 
| **Calendar** | Not enough data | Not enough data | 8.4 (104 reviews) | 
| **Shared Records** | Not enough data | Not enough data | 8.5 (100 reviews) | 

#### Repeatability and Reportability

| Feature | Convin.ai | Cresta | Gong | 
|---|---|---|---|
| **Content Management** | Not enough data | Not enough data | 8.3 (102 reviews) | 
| **Workflow Management** | Not enough data | Not enough data | 8.1 (103 reviews) | 
| **Workflow Performance** | Not enough data | Not enough data | 7.9 (99 reviews) | 
| **Sales Coaching and Insights** | Not enough data | Not enough data | 8.5 (113 reviews) | 
| **Gamification** | Not enough data | Not enough data | 7.3 (97 reviews) | 

#### AI and Automation

| Feature | Convin.ai | Cresta | Gong | 
|---|---|---|---|
| **Lead Prioritization** | Not enough data | Not enough data | 7.8 (91 reviews) | 
| **Lead Scoring** | Not enough data | Not enough data | 7.7 (88 reviews) | 
| **Best Time of Day Scheduling** | Not enough data | Not enough data | 7.4 (88 reviews) | 
| **Buyer Intelligence** | Not enough data | Not enough data | 7.6 (87 reviews) | 
| **Machine Learning** | Not enough data | Not enough data | 8.0 (88 reviews) | 

#### Generative AI

| Feature | Convin.ai | Cresta | Gong | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.2 (95 reviews) | 

#### Agentic AI - Sales Engagement

| Feature | Convin.ai | Cresta | Gong | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.1 (49 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 8.0 (48 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.2 (50 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 8.2 (48 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.1 (50 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.0 (47 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 8.3 (50 reviews) | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Convin.ai** | 9.4/10 | 353 |
| **Cresta** | N/A | N/A |
| **Gong** | 8.5/10 | 2982 |

#### Call Analytics

| Feature | Convin.ai | Cresta | Gong | 
|---|---|---|---|
| **Call Recording** | 9.6 (341 reviews) | Not enough data | 9.6 (2797 reviews) ✓ Verified | 
| **Machine Learning** | 9.2 (340 reviews) | Not enough data | 8.8 (2484 reviews) ✓ Verified | 
| **Call Analysis** | 9.4 (342 reviews) | Not enough data | 9.1 (2707 reviews) ✓ Verified | 
| **Lead Qualification** | 9.3 (328 reviews) | Not enough data | 8.3 (1794 reviews) ✓ Verified | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Convin.ai | Cresta | Gong | 
|---|---|---|---|
| **Customer Scoring** | 9.3 (338 reviews) | Not enough data | 8.6 (1872 reviews) ✓ Verified | 
| **Speech-to-Text** | 9.3 (342 reviews) | Not enough data | 8.3 (2545 reviews) ✓ Verified | 
| **Sentiment Analysis** | Not enough data | Not enough data | 9.0 (8 reviews) | 

#### Generative AI

| Feature | Convin.ai | Cresta | Gong | 
|---|---|---|---|
| **AI Text Summarization** | 9.4 (281 reviews) | Not enough data | 8.9 (700 reviews) | 

#### Agentic AI - Conversation Intelligence

| Feature | Convin.ai | Cresta | Gong | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.0 (134 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 8.0 (134 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.1 (144 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 8.0 (135 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.2 (136 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.1 (135 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 7.9 (134 reviews) | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Convin.ai** | 9.3/10 | 438 |
| **Cresta** | N/A | N/A |
| **Gong** | N/A | N/A |

#### Quality Assurance

| Feature | Convin.ai | Cresta | Gong | 
|---|---|---|---|
| **Evaluation** | 9.3 (425 reviews) | Not enough data | Not enough data | 
| **Calibration** | 9.2 (426 reviews) | Not enough data | Not enough data | 
| **Reports** | 9.4 (427 reviews) | Not enough data | Not enough data | 

#### Engagement

| Feature | Convin.ai | Cresta | Gong | 
|---|---|---|---|
| **Feedback** | 9.4 (428 reviews) | Not enough data | Not enough data | 
| **Dashboards** | 9.5 (427 reviews) | Not enough data | Not enough data | 
| **Training** | 9.3 (422 reviews) | Not enough data | Not enough data | 

#### Performance

| Feature | Convin.ai | Cresta | Gong | 
|---|---|---|---|
| **Integrations** | 9.4 (427 reviews) | Not enough data | Not enough data | 
| **Compliance** | 9.3 (427 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Convin.ai | Cresta | Gong | 
|---|---|---|---|
| **AI Text Generation** | 9.3 (302 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 9.3 (302 reviews) | Not enough data | Not enough data | 

### Natural Language Generation (NLG)

| Product | Score | Reviews |
|---|---|---|
| **Convin.ai** | N/A | N/A |
| **Cresta** | N/A | N/A |
| **Gong** | N/A | N/A |

#### Data Ingestion

| Feature | Convin.ai | Cresta | Gong | 
|---|---|---|---|
| **Big Data Processing** | Not enough data | Not enough data | Not enough data | 
| **Unstructed Data Processing** | Not enough data | Not enough data | Not enough data | 
| **Processing of Various File Types** | Not enough data | Not enough data | Not enough data | 

#### Presentation

| Feature | Convin.ai | Cresta | Gong | 
|---|---|---|---|
| **Report Creation** | Not enough data | Not enough data | Not enough data | 
| **Charts and Graphs** | Not enough data | Not enough data | Not enough data | 
| **Tailored Content** | Not enough data | Not enough data | Not enough data | 

#### System

| Feature | Convin.ai | Cresta | Gong | 
|---|---|---|---|
| **Programming Language Support** | Not enough data | Not enough data | Not enough data | 
| **Drag and Drop** | Not enough data | Not enough data | Not enough data | 
| **Pre-Built Algorithms** | Not enough data | Not enough data | Not enough data | 
| **Customizable Models** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Convin.ai | Cresta | Gong | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Convin.ai** | N/A | N/A |
| **Cresta** | N/A | N/A |
| **Gong** | N/A | N/A |

#### Responses

| Feature | Convin.ai | Cresta | Gong | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Convin.ai | Cresta | Gong | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Convin.ai | Cresta | Gong | 
|---|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Convin.ai | Cresta | Gong | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Convin.ai | Cresta | Gong | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Convin.ai** | N/A | N/A |
| **Cresta** | N/A | N/A |
| **Gong** | N/A | N/A |

#### Responses

| Feature | Convin.ai | Cresta | Gong | 
|---|---|---|---|
| **Customization** | Not enough data | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Convin.ai | Cresta | Gong | 
|---|---|---|---|
| **Live chat** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Convin.ai | Cresta | Gong | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Revenue Operations & Intelligence (RO&I)

| Product | Score | Reviews |
|---|---|---|
| **Convin.ai** | N/A | N/A |
| **Cresta** | N/A | N/A |
| **Gong** | 8.2/10 | 489 |

#### Revenue Sourcing and Forecasting

| Feature | Convin.ai | Cresta | Gong | 
|---|---|---|---|
| **Revenue History** | Not enough data | Not enough data | Feature Not Available | 
| **Pipeline Management** | Not enough data | Not enough data | 8.6 (377 reviews) | 
| **Dashboard Analytics** | Not enough data | Not enough data | 8.6 (407 reviews) | 
| **Multi-Device Data Visualization** | Not enough data | Not enough data | 8.2 (347 reviews) | 
| **Data Segmentation** | Not enough data | Not enough data | 8.4 (355 reviews) | 
| **Predictive Forecasting** | Not enough data | Not enough data | 8.0 (249 reviews) | 
| **Revenue Operations Cadence** | Not enough data | Not enough data | 8.1 (245 reviews) | 

#### CRM Data Enrichment

| Feature | Convin.ai | Cresta | Gong | 
|---|---|---|---|
| **Calendar Sync** | Not enough data | Not enough data | 9.0 (401 reviews) | 
| **Email Activity Capture** | Not enough data | Not enough data | 8.8 (388 reviews) | 
| **Conversation Intelligence** | Not enough data | Not enough data | 9.1 (423 reviews) | 
| **Marketing Leads** | Not enough data | Not enough data | Feature Not Available | 
| **Contact Capture** | Not enough data | Not enough data | 8.6 (253 reviews) | 

#### Account Management

| Feature | Convin.ai | Cresta | Gong | 
|---|---|---|---|
| **Nonengaged Accounts** | Not enough data | Not enough data | 8.1 (324 reviews) | 
| **Account optimization** | Not enough data | Not enough data | 8.2 (339 reviews) | 
| **Historical Patterns** | Not enough data | Not enough data | 8.3 (349 reviews) | 
| **Rep Performance** | Not enough data | Not enough data | 8.6 (370 reviews) | 
| **Account Engagement** | Not enough data | Not enough data | 8.5 (259 reviews) | 
| **Historical Win/Loss Patterns** | Not enough data | Not enough data | 8.1 (240 reviews) | 

#### Agentic AI - Revenue Operations & Intelligence (RO&I)

| Feature | Convin.ai | Cresta | Gong | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.7 (40 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.0 (41 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 7.6 (39 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 7.3 (37 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 7.4 (39 reviews) | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Convin.ai** | 9.6/10 | 272 |
| **Cresta** | N/A | N/A |
| **Gong** | N/A | N/A |

#### Generative AI

| Feature | Convin.ai | Cresta | Gong | 
|---|---|---|---|
| **AI Text Summarization** | 9.6 (266 reviews) | Not enough data | Not enough data | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Convin.ai** | N/A | N/A |
| **Cresta** | N/A | N/A |
| **Gong** | 8.5/10 | 1018 |

#### Agentic AI - Sales Analytics

| Feature | Convin.ai | Cresta | Gong | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.3 (57 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.4 (57 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 8.3 (58 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.6 (59 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.3 (58 reviews) | 

#### Data Sourcing

| Feature | Convin.ai | Cresta | Gong | 
|---|---|---|---|
| **Data Sourcing** | Not enough data | Not enough data | 8.5 (748 reviews) | 
| **Exporting & Sharing Data** | Not enough data | Not enough data | 8.7 (790 reviews) | 
| **Multi-Device Data Visualization** | Not enough data | Not enough data | 8.5 (717 reviews) | 
| **Interactive Dashboards** | Not enough data | Not enough data | 8.9 (805 reviews) | 
| **Data Segmentation** | Not enough data | Not enough data | 8.6 (726 reviews) | 

#### Predictive Analytics

| Feature | Convin.ai | Cresta | Gong | 
|---|---|---|---|
| **Lead Scoring** | Not enough data | Not enough data | 8.1 (722 reviews) | 
| **Opportunity Scoring** | Not enough data | Not enough data | 8.4 (751 reviews) | 
| **Risk Analysis** | Not enough data | Not enough data | 8.2 (737 reviews) | 
| **Live Forecasting** | Not enough data | Not enough data | 8.3 (723 reviews) | 

#### Sales Management

| Feature | Convin.ai | Cresta | Gong | 
|---|---|---|---|
| **Live Pipeline Management** | Not enough data | Not enough data | 8.6 (761 reviews) | 
| **Sales Gamification** | Not enough data | Not enough data | 8.2 (722 reviews) | 
| **Account-Based Analytics** | Not enough data | Not enough data | 8.7 (759 reviews) | 
| **Activity Tracking** | Not enough data | Not enough data | 9.0 (831 reviews) | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Convin.ai** | N/A | N/A |
| **Cresta** | 8.6/10 | 27 |
| **Gong** | 8.8/10 | 2877 |

#### Agentic AI - Sales Coaching

| Feature | Convin.ai | Cresta | Gong | 
|---|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 8.1 (61 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.5 (62 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 8.3 (62 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 8.3 (60 reviews) | 

#### Training

| Feature | Convin.ai | Cresta | Gong | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | 8.1 (24 reviews) | 9.0 (1967 reviews) ✓ Verified | 
| **Coaching Materials** | Not enough data | 8.7 (22 reviews) | 9.0 (2180 reviews) ✓ Verified | 
| **Playbook Creation** | Not enough data | Feature Not Available | 8.6 (1527 reviews) ✓ Verified | 
| **Video Record** | Not enough data | Feature Not Available | 9.2 (2217 reviews) ✓ Verified | 

#### Feedback

| Feature | Convin.ai | Cresta | Gong | 
|---|---|---|---|
| **Review** | Not enough data | 8.7 (22 reviews) | 9.3 (2373 reviews) ✓ Verified | 
| **Scorecard** | Not enough data | 8.5 (19 reviews) | 9.0 (1853 reviews) ✓ Verified | 
| **Coaching Card** | Not enough data | 9.0 (19 reviews) | 9.0 (1894 reviews) ✓ Verified | 
| **Leaderboard** | Not enough data | 8.6 (19 reviews) | 8.8 (1604 reviews) ✓ Verified | 
| **Real-Time Updates** | Not enough data | 8.9 (20 reviews) | 8.9 (1790 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.1 (19 reviews) | 8.9 (1877 reviews) ✓ Verified | 
| **Competition** | Not enough data | 8.4 (17 reviews) | Feature Not Available | 

#### Generative AI

| Feature | Convin.ai | Cresta | Gong | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 8.9 (388 reviews) | 

### Revenue AI Platforms

| Product | Score | Reviews |
|---|---|---|
| **Convin.ai** | N/A | N/A |
| **Cresta** | N/A | N/A |
| **Gong** | 9.2/10 | 63 |

#### Agentic AI - Revenue AI Platforms

| Feature | Convin.ai | Cresta | Gong | 
|---|---|---|---|
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.9 (17 reviews) | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 

#### Platform - Revenue AI Platforms

| Feature | Convin.ai | Cresta | Gong | 
|---|---|---|---|
| **Conversation Intelligence** | Not enough data | Not enough data | 9.7 (43 reviews) | 
| **Predictive Forecasting** | Not enough data | Not enough data | 7.7 (8 reviews) | 
| **CRM Data Enrichment** | Not enough data | Not enough data | 8.8 (7 reviews) | 
| **Actionable Insights** | Not enough data | Not enough data | 9.6 (31 reviews) | 
| **Risk Flagging** | Not enough data | Not enough data | 10.0 (5 reviews) | 
| **Workflow Orchestration** | Not enough data | Not enough data | 9.2 (6 reviews) | 
| **Sales Coaching** | Not enough data | Not enough data | 9.6 (23 reviews) | 
| **Pipeline & Deal Management** | Not enough data | Not enough data | 9.5 (11 reviews) | 
| **Customer Data Capture** | Not enough data | Not enough data | 9.5 (29 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Convin.ai** | N/A | N/A |
| **Cresta** | N/A | N/A |
| **Gong** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Convin.ai | Cresta | Gong | 
|---|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Convin.ai | Cresta | Gong | 
|---|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | Not enough data | 

#### Automation

| Feature | Convin.ai | Cresta | Gong | 
|---|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Not enough data | 

#### Autonomy

| Feature | Convin.ai | Cresta | Gong | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Convin.ai** | N/A | N/A |
| **Cresta** | N/A | N/A |
| **Gong** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Convin.ai | Cresta | Gong | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence)

**Unique to Convin.ai (2):** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)

**Unique to Cresta (6):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Chatbots Software](https://www.g2.com/categories/chatbots), [Natural Language Generation (NLG) Software](https://www.g2.com/categories/natural-language-generation-nlg), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)

**Unique to Gong (6):** [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Convin.ai | Cresta | Gong | 
|---|---|---|---|
| **Small-Business** | 6.1% | 11.9% | 13.0% | 
| **Mid-Market** | 31.4% | 45.2% | 69.4% | 
| **Enterprise** | 62.5% | 42.9% | 17.6% | 

### By Industry

#### Convin.ai

- **Education Management:** 27.0%
- **Health, Wellness and Fitness:** 19.3%
- **Computer Games:** 12.8%
- **Insurance:** 10.2%
- **Consumer Services:** 3.9%
- **Financial Services:** 3.3%
- **Accounting:** 3.2%
- **Hospital & Health Care:** 2.6%
- **Real Estate:** 2.0%
- **Information Technology and Services:** 1.9%
- **Other:** 13.8%

#### Cresta

- **Leisure, Travel & Tourism:** 21.4%
- **Hospitality:** 21.4%
- **Telecommunications:** 9.5%
- **Marketing and Advertising:** 7.1%
- **Information Technology and Services:** 7.1%
- **Consumer Services:** 7.1%
- **Computer Software:** 7.1%
- **Professional Training & Coaching:** 4.8%
- **Utilities:** 2.4%
- **Higher Education:** 2.4%
- **Other:** 9.5%

#### Gong

- **Computer Software:** 37.5%
- **Information Technology and Services:** 16.9%
- **Marketing and Advertising:** 9.0%
- **Internet:** 5.0%
- **Financial Services:** 3.2%
- **Human Resources:** 1.9%
- **Telecommunications:** 1.7%
- **Computer & Network Security:** 1.6%
- **E-Learning:** 1.4%
- **Staffing and Recruiting:** 1.3%
- **Other:** 20.4%

---
## Alternatives

### Alternatives to Convin.ai

- [Balto](https://www.g2.com/products/balto/reviews) — 4.8/5 stars (588 reviews)
- [Chorus by ZoomInfo](https://www.g2.com/products/chorus-by-zoominfo/reviews) — 4.5/5 stars (2994 reviews)
- [Scorebuddy](https://www.g2.com/products/scorebuddy/reviews) — 4.5/5 stars (806 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (737 reviews)
- [evaluagent](https://www.g2.com/products/evaluagent/reviews) — 4.5/5 stars (437 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Invoca](https://www.g2.com/products/invoca/reviews) — 4.5/5 stars (967 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) — 4.8/5 stars (1163 reviews)

### Alternatives to Cresta

- [Balto](https://www.g2.com/products/balto/reviews) — 4.8/5 stars (588 reviews)
- [Observe.AI](https://www.g2.com/products/observe-ai/reviews) — 4.6/5 stars (233 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Kore.AI](https://www.g2.com/products/kore-ai/reviews) — 4.6/5 stars (474 reviews)
- [Chorus by ZoomInfo](https://www.g2.com/products/chorus-by-zoominfo/reviews) — 4.5/5 stars (2994 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3854 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3569 reviews)
- [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews) — 4.4/5 stars (695 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)

### Alternatives to Gong

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25793 reviews)
- [Clari](https://www.g2.com/products/clari/reviews) — 4.6/5 stars (5602 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3569 reviews)
- [Salesken](https://www.g2.com/products/salesken/reviews) — 4.9/5 stars (396 reviews)
- [Aviso](https://www.g2.com/products/aviso/reviews) — 4.4/5 stars (968 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9649 reviews)
- [Jiminny](https://www.g2.com/products/jiminny/reviews) — 4.6/5 stars (927 reviews)
- [Backstory](https://www.g2.com/products/people-ai-backstory/reviews) — 4.5/5 stars (630 reviews)
- [Revenue.io](https://www.g2.com/products/revenue-io/reviews) — 4.7/5 stars (575 reviews)

---
## Top Discussions

### Convin.ai

- Title: [What is Convin.ai used for?](https://www.g2.com/discussions/what-is-convin-ai-used-for) — 2 comments
  > **Top comment:** "call auditing"

### Cresta

No discussions available for this product.

### Gong

- Title: [What is gong software?](https://www.g2.com/discussions/what-is-gong-software) — 6 comments
  > **Top comment:** "Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This..."
- Title: [What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?](https://www.g2.com/discussions/25247-what-is-the-email-address-to-send-the-invite-to-for-a-last-minute-call-to-be-recorded-and-is-there-a-way-to-send-the-invite-via-email-not-through-the-gong-site) — 4 comments, 2 upvotes
  > **Top comment:** "Hi Bianca! You can go ahead and send the invitation to assistant@gong.io. I hope that helps!"
- Title: [Do you accept marketing ideas/suggestions? I sent one to Udi and Amit.](https://www.g2.com/discussions/do-you-accept-marketing-ideas-suggestions-i-sent-one-to-udi-and-amit) — 3 comments, 4 upvotes
  > **Top comment:** "Very high ferformer"
- Title: [How do i make Gong automatic for all my calls ?](https://www.g2.com/discussions/how-do-i-make-gong-automatic-for-all-my-calls) — 3 comments, 1 upvote
  > **Top comment:** "You can control this in configuration settings. You should not have to log into Gong for it to record. "
- Title: [How is Gong revolutionizing sales strategies with its AI-driven insights?](https://www.g2.com/discussions/gong-how-is-gong-revolutionizing-sales-strategies-with-its-ai-driven-insights) — 2 comments
  > **Top comment:** "Great! Gong is a very reliable tools to use when it comes from documentation, recordings and quality analysis. "

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/convin-ai-vs-cresta-vs-gong)