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Compare Convin.ai and Cresta 
Featured Products
At a Glance
Market Segments
Enterprise (62.5% of reviews)
Mid-Market (45.2% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Convin.ai
Star Rating
(549)4.7 out of 5
Market Segments
Enterprise (62.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Convin.aiCresta
Star Rating
(43)4.2 out of 5
Market Segments
Mid-Market (45.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CrestaConvin.ai vs Cresta
When assessing the two solutions, reviewers found Convin.ai easier to use, set up, and administer. However, reviewers preferred doing business with Cresta overall.
- Reviewers felt that Convin.ai meets the needs of their business better than Cresta.
- When comparing quality of ongoing product support, reviewers felt that Convin.ai is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Convin.ai over Cresta.
Pricing
Entry-Level Pricing
Convin.ai
No pricing availableCresta
No pricing availableFree Trial
Convin.ai
Free Trial is available
Cresta
No trial information availableRatings
Meets Requirements
9.3
515
8.4
31
Ease of Use
9.5
519
9.1
31
Ease of Setup
9.2
166
8.0
10
Ease of Admin
9.2
46
8.7
10
Quality of Support
9.6
514
8.8
31
Has the product been a good partner in doing business?
9.4
44
10.0
9
Product Direction (% positive)
9.8
510
8.3
28
Features by Category
Call Analytics
9.6
342
Not enough data
9.2
341
Not enough data
9.4
342
Not enough data
9.3
329
Not enough data
Agent Performance Management
9.3
339
Not enough data
9.3
343
Not enough data
9.3
345
Not enough data
Generative AI
9.4
281
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.3
425
Not enough data
9.2
426
Not enough data
9.4
427
Not enough data
Engagement
9.4
428
Not enough data
9.5
427
Not enough data
9.3
422
Not enough data
Performance
9.4
427
Not enough data
9.3
427
Not enough data
Generative AI
9.3
302
Not enough data
9.3
302
Not enough data
Data Ingestion
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.6
266
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
8.1
24
Not enough data
8.7
22
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Feedback
Not enough data
8.7
22
Not enough data
8.5
19
Not enough data
9.0
19
Not enough data
8.6
19
Not enough data
8.9
20
Not enough data
8.1
19
Not enough data
8.4
17
Generative AI
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Convin.ai and Cresta are categorized as Conversation Intelligence and Contact Center Quality Assurance
Unique Categories
Convin.ai is categorized as Speech Analytics
Cresta is categorized as AI Customer Support Agents, Chatbots, Natural Language Generation (NLG), Sales Coaching, and AI Agents For Business Operations
Reviews
Reviewers' Company Size
Convin.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Cresta
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Education Management
26.8%
Health, Wellness and Fitness
19.3%
Computer Games
12.8%
Insurance
10.4%
Consumer Services
3.9%
Other
26.8%
Leisure, Travel & Tourism
21.4%
Hospitality
21.4%
Telecommunications
9.5%
Marketing and Advertising
7.1%
Information Technology and Services
7.1%
Other
33.3%
Discussions
What is Convin.ai used for?
2 Comments
A
call auditingRead more
Convin.ai has no more discussions with answers
Cresta has no discussions with answers
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