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Compare Conversocial and Zoho Desk

See this
side-by-side comparison of Conversocial vs. Zoho Desk
based on preference data from user reviews. Conversocial rates 4.4/5 stars with 69 reviews. By contrast, Zoho Desk rates 4.4/5 stars with 2,686 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Conversocial
Conversocial
(69)
4.4 out of 5
Conversocial
Optimized for quick response
Zoho Desk
Zoho Desk
(2,686)
4.4 out of 5
Zoho Desk
Optimized for quick response
Star Rating
Conversocial
Conversocial
Zoho Desk
Zoho Desk
Market Segments
Conversocial
Conversocial
Enterprise (46.3% of reviews)
Zoho Desk
Zoho Desk
Small-Business (70.6% of reviews)
Entry Level Price
Conversocial
Conversocial
No pricing information available
Zoho Desk
Zoho Desk
$0 for 3 agents

Conversocial vs Zoho Desk

When assessing the two solutions, reviewers found Conversocial easier to use, set up, and administer. Reviewers also preferred doing business with Conversocial overall.

  • Reviewers felt that Conversocial meets the needs of their business better than Zoho Desk.
  • When comparing quality of ongoing product support, reviewers felt that Conversocial is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Conversocial over Zoho Desk.
Categories
Shared Categories
Conversocial
Conversocial
Zoho Desk
Zoho Desk
Conversocial and Zoho Desk are categorized as Social Customer Service
Pricing
Conversocial
Conversocial Pricing
Free Trial Unavailable
Zoho Desk
Zoho Desk Pricing
FREE
$0for 3 agents
STANDARD
$12/agent/month
PROFESSIONAL
$20/agent/month
ENTERPRISE
$35/agent/month
Free Trial
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Ratings
Meets Requirements
Conversocial
Conversocial
8.9
Responses: 62
Zoho Desk
Zoho Desk
8.7
Responses: 2097
Ease of Use
Conversocial
Conversocial
9.1
Responses: 62
Zoho Desk
Zoho Desk
8.5
Responses: 2117
Ease of Setup
Conversocial
Conversocial
9.0
Responses: 29
Zoho Desk
Zoho Desk
8.2
Responses: 1765
Ease of Admin
Conversocial
Conversocial
8.6
Responses: 29
Zoho Desk
Zoho Desk
8.3
Responses: 1780
Quality of Support
Conversocial
Conversocial
9.1
Responses: 58
Zoho Desk
Zoho Desk
8.2
Responses: 1889
Ease of Doing Business With
Conversocial
Conversocial
9.0
Responses: 26
Zoho Desk
Zoho Desk
8.5
Responses: 1606
Product Direction (% positive)
Conversocial
Conversocial
9.3
Responses: 63
Zoho Desk
Zoho Desk
8.6
Responses: 2064
Features
Process
Mentions
Conversocial
Conversocial
8.5
Responses: 26
Zoho Desk
Zoho Desk
8.9
Responses: 256
Tickets
Conversocial
Conversocial
8.5
Responses: 20
Zoho Desk
Zoho Desk
9.1
Responses: 351
Macros
Conversocial
Conversocial
8.6
Responses: 31
Zoho Desk
Zoho Desk
8.6
Responses: 260
Collaboration
Conversocial
Conversocial
8.9
Responses: 31
Zoho Desk
Zoho Desk
8.9
Responses: 300
Channels
Email
Conversocial
Conversocial
Feature Not Available
Zoho Desk
Zoho Desk
9.2
Responses: 349
Social
Conversocial
Conversocial
9.4
Responses: 38
Zoho Desk
Zoho Desk
8.7
Responses: 289
Live Chat
Conversocial
Conversocial
9.1
Responses: 19
Zoho Desk
Zoho Desk
8.9
Responses: 267
Phone
Conversocial
Conversocial
Feature Not Available
Zoho Desk
Zoho Desk
8.7
Responses: 234
Text
Conversocial
Conversocial
8.9
Responses: 21
Zoho Desk
Zoho Desk
9.0
Responses: 247
Insight
Surveys
Conversocial
Conversocial
8.4
Responses: 30
Zoho Desk
Zoho Desk
8.9
Responses: 263
Reporting
Conversocial
Conversocial
8.8
Responses: 36
Zoho Desk
Zoho Desk
8.9
Responses: 300
Visitor Activity
Conversocial
Conversocial
8.7
Responses: 25
Zoho Desk
Zoho Desk
8.9
Responses: 280
Help Desk
Conversocial
Conversocial
9.2
Responses: 28
Zoho Desk
Zoho Desk
9.1
Responses: 320
Reviewers' Company Size
Reviewers of Conversocial were most often representing companies in the Enterprise segment, while reviewers for Zoho Desk were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Conversocial
Conversocial
14.9%
Zoho Desk
Zoho Desk
70.6%
Mid-Market
(51-1000 emp.)
Conversocial
Conversocial
38.8%
Zoho Desk
Zoho Desk
24.6%
Enterprise
(> 1000 emp.)
Conversocial
Conversocial
46.3%
Zoho Desk
Zoho Desk
4.8%
Reviewers' Industry
Conversocial
Conversocial Industry
Marketing and Advertising
9.0%
Retail
7.5%
Utilities
6.0%
Telecommunications
6.0%
Broadcast Media
6.0%
Other
65.7%
Zoho Desk
Zoho Desk Industry
Information Technology and Services
19.5%
Computer Software
10.2%
Telecommunications
3.8%
Retail
3.6%
Marketing and Advertising
3.1%
Other
59.8%
Reviews
Most Helpful Favorable Review
Conversocial
Bernardo D.
Industry Analyst / Tech Writer in Telecommunications

This is not only a great tool to manage your customer services, but also to engage with your fans. No need to have two separate tools for that - you can schedule your content, while responding to your customers' feedback. Additionally, you also get some...

Zoho Desk
János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Conversocial
GM
Agency in Marketing and Advertising

Conversocial's in-browser performance is very slow which is why we switched away from it in 2016 and stopped selling them to our clients. We now have a relationship with a tool that provides some limited automated moderation + customer care.

Zoho Desk
GC
User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Discussions
Conversocial
Conversocial Discussions
Monty the Mongoose crying
Conversocial has no discussions with answers
Zoho Desk
Zoho Desk Discussions
Where do I find training VDO?
3 comments
Anoloth (Bic) P.
AP
This might be of help too, Anoloth https://www.zoho.com/desk/trial-room.htmlRead more
Is it possible for you to make integration with G suite a breeze?
2 comments
Daniel Kaminski de S.
DS
how do i use chat
2 comments
ID
What chat are you speaking of?Read more
Screenshots
Videos
Conversocial
Conversocial Videos
Video Preview

Seamless Bot to Agent Handoff - Conversocial Switchboard powers intelligent bots to know when to resolve and when to perform a smooth, seamless bidirectional handoff so the right automation, or the right combination of human agent and bot, deliver resolutions at scale within the same conversation thread.

Zoho Desk
Zoho Desk Videos
No videos provided
Downloads
Zoho Desk
Zoho Desk Downloads
No downloads provided
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Conversocial
Conversocial
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Zoho Desk
Zoho Desk
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