Compare Conversocial vs Zendesk Support

See this
comparison of Conversocial vs. Zendesk Support
based on data from user reviews. Conversocial rates 4.5/5 stars with 65 reviews. Zendesk Support rates 4.2/5 stars with 1,626 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Essential
$5
/month
 
Team
$19
/month
 
Professional
$49
/month
 
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial
Conversocial
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.7
Ease of Use
Ease of Use
9.2
8.6
Ease of Setup
Ease of Setup
9.1
8.2
Ease of Admin
Ease of Admin
8.8
8.3
Quality of Support
Quality of Support
9.1
8.3
Ease of Doing Business With
Ease of Doing Business With
9.1
8.4
Product Direction (% positive)
Product Direction (% positive)
9.3
7.6
Meets Requirements
Conversocial
8.8
Zendesk Support
8.7
Ease of Use
Conversocial
9.2
Zendesk Support
8.6
Ease of Setup
Conversocial
9.1
Zendesk Support
8.2
Ease of Admin
Conversocial
8.8
Zendesk Support
8.3
Quality of Support
Conversocial
9.1
Zendesk Support
8.3
Ease of Doing Business With
Conversocial
9.1
Zendesk Support
8.4
Product Direction (% positive)
Conversocial
9.3
Zendesk Support
7.6

Features

Process
Mentions
Conversocial
8.8
Zendesk Support
8.5
Tickets
Conversocial
8.8
Zendesk Support
9.2
Macros
Conversocial
8.7
Zendesk Support
8.7
Collaboration
Conversocial
8.9
Zendesk Support
8.7
Channels
Email
Conversocial
Not enough data available
Zendesk Support
9.1
Social
Conversocial
9.4
Zendesk Support
8.6
Live Chat
Conversocial
9.0
Zendesk Support
8.6
Phone
Conversocial
Not enough data available
Zendesk Support
8.1
Text
Conversocial
8.8
Zendesk Support
8.5
Insight
Surveys
Conversocial
8.7
Zendesk Support
8.5
Reporting
Conversocial
8.8
Zendesk Support
8.5
Visitor Activity
Conversocial
8.8
Zendesk Support
8.6
Help Desk
Conversocial
9.3
Zendesk Support
8.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
13.8%
38.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.4%
44.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
50.8%
17.1%
Conversocial
Small-Business
13.8%
Mid-Market
35.4%
Enterprise
50.8%
Zendesk Support
Small-Business
38.0%
Mid-Market
44.9%
Enterprise
17.1%

Reviewers' Industry

 
Marketing and Advertising
7.7%
Computer Software
17.0%
 
Broadcast Media
7.7%
Information Technology and Services
14.6%
 
Utilities
6.2%
Internet
9.4%
 
Retail
6.2%
Marketing and Advertising
4.8%
 
Computer Networking
6.2%
Retail
3.8%
 
Other
66.2%
Other
50.5%
Conversocial
Marketing and Advertising
7.7%
Broadcast Media
7.7%
Utilities
6.2%
Retail
6.2%
Computer Networking
6.2%
Other
66.2%
Zendesk Support
Computer Software
17.0%
Information Technology and Services
14.6%
Internet
9.4%
Marketing and Advertising
4.8%
Retail
3.8%
Other
50.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Bernardo D.
Industry Analyst / Tech Writer in Computer Software

This is not only a great tool to manage your customer services, but also to engage with your fans. No need to have two separate tools for that - you can schedule your content, while responding to your customers' feedback. Additionally, you also get some...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Agency in Marketing and Advertising

Conversocial's in-browser performance is very slow which is why we switched away from it in 2016 and stopped selling them to our clients. We now have a relationship with a tool that provides some limited automated moderation + customer care.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Conversocial
Most Helpful Favorable Review
Bernardo D.
Industry Analyst / Tech Writer in Computer Software

This is not only a great tool to manage your customer services, but also to engage with your fans. No need to have two separate tools for that - you can schedule your content, while responding to your customers' feedback. Additionally, you also get some...

Most Helpful Critical Review
Agency in Marketing and Advertising

Conversocial's in-browser performance is very slow which is why we switched away from it in 2016 and stopped selling them to our clients. We now have a relationship with a tool that provides some limited automated moderation + customer care.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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