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Compare Conversocial and Sprout Social

See this
side-by-side comparison of Conversocial vs. Sprout Social
based on preference data from user reviews. Conversocial rates 4.4/5 stars with 69 reviews. By contrast, Sprout Social rates 4.3/5 stars with 1,414 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Conversocial
Conversocial
(69)
4.4 out of 5
Conversocial
Optimized for quick response
Sprout Social
Sprout Social
(1,414)
4.3 out of 5
Sprout Social
Star Rating
Conversocial
Conversocial
Sprout Social
Sprout Social
Market Segments
Conversocial
Conversocial
Enterprise (46.3% of reviews)
Sprout Social
Sprout Social
Small-Business (50.2% of reviews)
Entry Level Price
Conversocial
Conversocial
No pricing information available
Sprout Social
Sprout Social
$99 month per user

Conversocial vs Sprout Social

When assessing the two solutions, reviewers found Conversocial easier to use, set up, and do business with overall. However, reviewers preferred the ease of administration with Sprout Social.

  • Reviewers felt that Conversocial meets the needs of their business better than Sprout Social.
  • When comparing quality of ongoing product support, reviewers felt that Conversocial is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Conversocial over Sprout Social.
Categories
Shared Categories
Conversocial
Conversocial
Sprout Social
Sprout Social
Conversocial and Sprout Social are categorized as Social Media Monitoring and Social Customer Service
Pricing
Conversocial
Conversocial Pricing
Free Trial Unavailable
Sprout Social
Sprout Social Pricing
Standard
$99month per user
Professional
$149month per user
Advanced
$249month per user
Free Trial
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Ratings
Meets Requirements
Conversocial
Conversocial
8.9
Responses: 62
Sprout Social
Sprout Social
8.5
Responses: 1304
Ease of Use
Conversocial
Conversocial
9.1
Responses: 62
Sprout Social
Sprout Social
8.9
Responses: 1309
Ease of Setup
Conversocial
Conversocial
9.0
Responses: 29
Sprout Social
Sprout Social
8.8
Responses: 739
Ease of Admin
Conversocial
Conversocial
8.6
Responses: 29
Sprout Social
Sprout Social
8.9
Responses: 747
Quality of Support
Conversocial
Conversocial
9.1
Responses: 58
Sprout Social
Sprout Social
8.8
Responses: 1186
Ease of Doing Business With
Conversocial
Conversocial
9.0
Responses: 26
Sprout Social
Sprout Social
8.9
Responses: 718
Product Direction (% positive)
Conversocial
Conversocial
9.3
Responses: 63
Sprout Social
Sprout Social
8.8
Responses: 1294
Features
Social Media Monitoring
Social Measurement
Conversocial
Conversocial
9.2
Responses: 19
Sprout Social
Sprout Social
8.5
Responses: 642
Sentiment Scoring
Conversocial
Conversocial
8.9
Responses: 22
Sprout Social
Sprout Social
Feature Not Available
Influencer Identification
Conversocial
Conversocial
8.9
Responses: 19
Sprout Social
Sprout Social
7.3
Responses: 358
Social Reporting
Conversocial
Conversocial
9.0
Responses: 21
Sprout Social
Sprout Social
8.6
Responses: 683
Social Listening
Conversocial
Conversocial
9.2
Responses: 21
Sprout Social
Sprout Social
8.3
Responses: 595
Process
Mentions
Conversocial
Conversocial
8.5
Responses: 26
Sprout Social
Sprout Social
8.7
Responses: 331
Tickets
Conversocial
Conversocial
8.5
Responses: 20
Sprout Social
Sprout Social
8.5
Responses: 212
Macros
Conversocial
Conversocial
8.6
Responses: 31
Sprout Social
Sprout Social
Feature Not Available
Collaboration
Conversocial
Conversocial
8.9
Responses: 31
Sprout Social
Sprout Social
8.7
Responses: 254
Channels
Email
Conversocial
Conversocial
Feature Not Available
Sprout Social
Sprout Social
Feature Not Available
Social
Conversocial
Conversocial
9.4
Responses: 38
Sprout Social
Sprout Social
9.1
Responses: 342
Live Chat
Conversocial
Conversocial
9.1
Responses: 19
Sprout Social
Sprout Social
Feature Not Available
Phone
Conversocial
Conversocial
Feature Not Available
Sprout Social
Sprout Social
Feature Not Available
Text
Conversocial
Conversocial
8.9
Responses: 21
Sprout Social
Sprout Social
Feature Not Available
Insight
Surveys
Conversocial
Conversocial
8.4
Responses: 30
Sprout Social
Sprout Social
8.2
Responses: 157
Reporting
Conversocial
Conversocial
8.8
Responses: 36
Sprout Social
Sprout Social
8.7
Responses: 301
Visitor Activity
Conversocial
Conversocial
8.7
Responses: 25
Sprout Social
Sprout Social
Feature Not Available
Help Desk
Conversocial
Conversocial
9.2
Responses: 28
Sprout Social
Sprout Social
Feature Not Available
Reviewers' Company Size
Reviewers of Conversocial were most often representing companies in the Enterprise segment, while reviewers for Sprout Social were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Conversocial
Conversocial
14.9%
Sprout Social
Sprout Social
50.2%
Mid-Market
(51-1000 emp.)
Conversocial
Conversocial
38.8%
Sprout Social
Sprout Social
35.8%
Enterprise
(> 1000 emp.)
Conversocial
Conversocial
46.3%
Sprout Social
Sprout Social
14.0%
Reviewers' Industry
Conversocial
Conversocial Industry
Marketing and Advertising
9.0%
Retail
7.5%
Utilities
6.0%
Telecommunications
6.0%
Broadcast Media
6.0%
Other
65.7%
Sprout Social
Sprout Social Industry
Marketing and Advertising
27.5%
Non-Profit Organization Management
6.0%
Public Relations and Communications
5.5%
Higher Education
4.5%
Computer Software
3.5%
Other
52.9%
Reviews
Most Helpful Favorable Review
Conversocial
Bernardo D.
Industry Analyst / Tech Writer in Telecommunications

This is not only a great tool to manage your customer services, but also to engage with your fans. No need to have two separate tools for that - you can schedule your content, while responding to your customers' feedback. Additionally, you also get some...

Sprout Social
Stephany S.
User in Gambling & Casinos

The incredibly clean UI makes this tool a breeze to use for daily social media monitoring. Up to 50 different channels can be added to the platform, making it very easy for a community manager to respond quickly for multiple brands. Teams also have the...

Most Helpful Critical Review
Conversocial
GM
Agency in Marketing and Advertising

Conversocial's in-browser performance is very slow which is why we switched away from it in 2016 and stopped selling them to our clients. We now have a relationship with a tool that provides some limited automated moderation + customer care.

Sprout Social
Mateusz P.
User in Sporting Goods

Firstly, the features are a bit lacking. Sprout Social pulls @mentions and #hashtags into the feed but photo tags and other social media tags are not pulled in by Sprout Social requiring you to log into each social media channel and check. Secondly, the...

Discussions
Conversocial
Conversocial Discussions
Monty the Mongoose crying
Conversocial has no discussions with answers
Sprout Social
Sprout Social Discussions
Is there a place of education for users?
3 comments
Juliet D.
JD
General education: https://sproutsocial.com/insights/webinars/ and overall intro webinar:...Read more
How can I access a more affordable reasonably priced membership with Sprout Social
3 comments
KS
The best option? Get directly in contact with a sales rep. They'll be able to offer you a custom-made offer that suits your needs and budget. Read more
Do other people have trouble getting the tag feature to drop down and work?
2 comments
JM
Which social channel are you trying to tag on? It does seem to work better sometimes than at other times. Sometimes I do the tag first before adding anything...Read more
Screenshots
Conversocial
Conversocial Screenshots
Sprout Social
Sprout Social Screenshots
Videos
Conversocial
Conversocial Videos
Video Preview

Seamless Bot to Agent Handoff - Conversocial Switchboard powers intelligent bots to know when to resolve and when to perform a smooth, seamless bidirectional handoff so the right automation, or the right combination of human agent and bot, deliver resolutions at scale within the same conversation thread.

Sprout Social
Sprout Social Videos
Video Preview

Sprout Social provides social media management, marketing, customer care, analytics and data intelligence solutions for leading brands and agencies, including Ticketmaster, Chipotle, Grubhub, Subaru, Zendesk and many more. Sprout’s intuitive platform is designed with user experience in mind, simplifying social publishing, engagement, reviews, analytics and listening for our customers.

Downloads
Sprout Social
Sprout Social Downloads
No downloads provided
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