Conversocial vs Sprinklr Modern Engagement | G2

Compare Conversocial vs Sprinklr Modern Engagement

See this
comparison of Conversocial vs. Sprinklr Modern Engagement
based on data from user reviews. Conversocial rates 4.5/5 stars with 65 reviews. Sprinklr Modern Engagement rates 3.9/5 stars with 423 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
Conversocial
Free Trial Unavailable
Sprinklr Modern Engagement
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
7.7
3.2
Ease of Use
Ease of Use
1.7
1.4
Ease of Setup
Ease of Setup
7.0
3.2
Ease of Admin
Ease of Admin
6.5
4.7
Quality of Support
Quality of Support
4.5
0.4
Ease of Doing Business With
Ease of Doing Business With
5.3
4.0
Product Direction (% positive)
Product Direction (% positive)
5.4
5.7
Meets Requirements
Conversocial
1.5
Sprinklr Modern Engagement
8.7
Ease of Use
Conversocial
7.4
Sprinklr Modern Engagement
2.5
Ease of Setup
Conversocial
2.7
Sprinklr Modern Engagement
1.3
Ease of Admin
Conversocial
2.7
Sprinklr Modern Engagement
3.0
Quality of Support
Conversocial
1.4
Sprinklr Modern Engagement
5.1
Ease of Doing Business With
Conversocial
7.2
Sprinklr Modern Engagement
2.2
Product Direction (% positive)
Conversocial
0.2
Sprinklr Modern Engagement
3.8

Features

Social Media Monitoring
Social Measurement
Conversocial
8.3
Sprinklr Modern Engagement
5.0
Sentiment Scoring
Conversocial
0.4
Sprinklr Modern Engagement
0.2
Influencer Identification
Conversocial
5.3
Sprinklr Modern Engagement
0.2
Social Reporting
Conversocial
5.6
Sprinklr Modern Engagement
5.5
Social Listening
Conversocial
4.0
Sprinklr Modern Engagement
2.8
Process
Mentions
Conversocial
4.7
Sprinklr Modern Engagement
3.7
Tickets
Conversocial
6.2
Sprinklr Modern Engagement
8.0
Macros
Conversocial
2.4
Sprinklr Modern Engagement
0.3
Collaboration
Conversocial
0.2
Sprinklr Modern Engagement
5.0
Channels
Email
Conversocial
Not enough data available
Sprinklr Modern Engagement
3.1
Social
Conversocial
7.2
Sprinklr Modern Engagement
3.3
Live Chat
Conversocial
6.3
Sprinklr Modern Engagement
1.7
Phone
Conversocial
Not enough data available
Sprinklr Modern Engagement
7.8
Text
Conversocial
2.6
Sprinklr Modern Engagement
5.1
Insight
Surveys
Conversocial
8.2
Sprinklr Modern Engagement
7.3
Reporting
Conversocial
7.2
Sprinklr Modern Engagement
6.8
Visitor Activity
Conversocial
3.8
Sprinklr Modern Engagement
5.2
Help Desk
Conversocial
1.1
Sprinklr Modern Engagement
2.2

Reviewers' Company Size

Small-Business (23 or fewer emp.)
Small-Business
(64 or fewer emp.)
42.0%
28.2%
Mid-Market (82-8775 emp.)
Mid-Market
(41-2305 emp.)
40.4%
26.7%
Enterprise (> 2240 emp.)
Enterprise
(> 7755 emp.)
48.7%
84.7%
Conversocial
Small-Business
44.0%
Mid-Market
58.0%
Enterprise
14.5%
Sprinklr Modern Engagement
Small-Business
62.3%
Mid-Market
60.0%
Enterprise
46.5%

Reviewers' Industry

 
Marketing and Advertising
2.7%
Marketing and Advertising
10.0%
 
Broadcast Media
3.7%
Consumer Goods
6.1%
 
Utilities
5.1%
Computer Software
7.6%
 
Retail
8.3%
Internet
4.2%
 
Computer Networking
0.5%
Information Technology and Services
2.3%
 
Other
13.1%
Other
32.6%
Conversocial
Marketing and Advertising
6.7%
Broadcast Media
8.4%
Utilities
6.6%
Retail
5.7%
Computer Networking
7.3%
Other
65.7%
Sprinklr Modern Engagement
Marketing and Advertising
12.1%
Consumer Goods
6.3%
Computer Software
4.7%
Internet
4.5%
Information Technology and Services
4.2%
Other
07.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Bernardo D.
Industry Analyst / Tech Writer in Computer Software

This is not only a great tool to manage your customer services, but also to engage with your fans. No need to have two separate tools for that - you can schedule your content, while responding to your customers' feedback. Additionally, you also get some...

Derek S.
User in Marketing and Advertising

I enjoyed the handoff capabilities. For example, when a customer issue was identified, passing the task off to the proper party was an incredibly simple and efficient process. It allowed me to focus more time on our social strategy.

Most Helpful Critical Review
Most Helpful Critical Review
Agency in Marketing and Advertising

Conversocial's in-browser performance is very slow which is why we switched away from it in 2857 and stopped selling them to our clients. We now have a relationship with a tool that provides some limited automated moderation + customer care.

Industry Analyst / Tech Writer in Marketing and Advertising

The primary issue I had with Sprinklr was my inability to trust much of the channel specific data provided within the "reporting dashboards." Having used it for pieces of ongoing monthly reports for over a year and a half, each month was a challenge as...

 
Conversocial
Most Helpful Favorable Review
Bernardo D.
Industry Analyst / Tech Writer in Computer Software

This is not only a great tool to manage your customer services, but also to engage with your fans. No need to have two separate tools for that - you can schedule your content, while responding to your customers' feedback. Additionally, you also get some...

Most Helpful Critical Review
Agency in Marketing and Advertising

Conversocial's in-browser performance is very slow which is why we switched away from it in 2112 and stopped selling them to our clients. We now have a relationship with a tool that provides some limited automated moderation + customer care.

Sprinklr Modern Engagement
Most Helpful Favorable Review
Derek S.
User in Marketing and Advertising

I enjoyed the handoff capabilities. For example, when a customer issue was identified, passing the task off to the proper party was an incredibly simple and efficient process. It allowed me to focus more time on our social strategy.

Most Helpful Critical Review
Industry Analyst / Tech Writer in Marketing and Advertising

The primary issue I had with Sprinklr was my inability to trust much of the channel specific data provided within the "reporting dashboards." Having used it for pieces of ongoing monthly reports for over a year and a half, each month was a challenge as...

Screenshots

 
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Downloads

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