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Compare Conversocial and Salesforce Service Cloud

See this
side-by-side comparison of Conversocial vs. Salesforce Service Cloud
based on preference data from user reviews. Conversocial rates 4.4/5 stars with 69 reviews. By contrast, Salesforce Service Cloud rates 4.1/5 stars with 1,533 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Conversocial
Conversocial
(69)
4.4 out of 5
Conversocial
Optimized for quick response
Salesforce Service Cloud
Salesforce Service Cloud
(1,533)
4.1 out of 5
Salesforce Service Cloud
Optimized for quick response
Star Rating
Conversocial
Conversocial
Salesforce Service Cloud
Salesforce Service Cloud
Market Segments
Conversocial
Conversocial
Enterprise (46.3% of reviews)
Salesforce Service Cloud
Salesforce Service Cloud
Mid-Market (42.4% of reviews)
Entry Level Price
Conversocial
Conversocial
No pricing information available
Salesforce Service Cloud
Salesforce Service Cloud
$ 25 USD Per user/month (billed annually)

Conversocial vs Salesforce Service Cloud

When assessing the two solutions, reviewers found Conversocial easier to use, set up, and administer. Reviewers also preferred doing business with Conversocial overall.

  • Reviewers felt that Conversocial meets the needs of their business better than Salesforce Service Cloud.
  • When comparing quality of ongoing product support, reviewers felt that Conversocial is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Conversocial over Salesforce Service Cloud.
Categories
Shared Categories
Conversocial
Conversocial
Salesforce Service Cloud
Salesforce Service Cloud
Conversocial and Salesforce Service Cloud are categorized as Social Customer Service
Unique Categories
Salesforce Service Cloud
Salesforce Service Cloud is categorized as Customer Self-Service, Live Chat, and Help Desk
Pricing
Conversocial
Conversocial Pricing
Free Trial Unavailable
Salesforce Service Cloud
Salesforce Service Cloud Pricing
Service Essentials Edition
$ 25 USDPer user/month (billed annually)
Professional Edition
$ 75 USDPer user/month (billed annually)
Enterprise Edition
$ 150 USDPer user/month (billed annually)
Unlimited Edition
$ 300 USDPer user/month (billed annually)
Free Trial
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Ratings
Meets Requirements
Conversocial
Conversocial
8.9
Responses: 62
Salesforce Service Cloud
Salesforce Service Cloud
8.4
Responses: 1282
Ease of Use
Conversocial
Conversocial
9.1
Responses: 62
Salesforce Service Cloud
Salesforce Service Cloud
8.0
Responses: 1285
Ease of Setup
Conversocial
Conversocial
9.0
Responses: 29
Salesforce Service Cloud
Salesforce Service Cloud
7.4
Responses: 538
Ease of Admin
Conversocial
Conversocial
8.6
Responses: 29
Salesforce Service Cloud
Salesforce Service Cloud
7.8
Responses: 540
Quality of Support
Conversocial
Conversocial
9.1
Responses: 58
Salesforce Service Cloud
Salesforce Service Cloud
8.0
Responses: 1128
Ease of Doing Business With
Conversocial
Conversocial
9.0
Responses: 26
Salesforce Service Cloud
Salesforce Service Cloud
8.4
Responses: 528
Product Direction (% positive)
Conversocial
Conversocial
9.3
Responses: 63
Salesforce Service Cloud
Salesforce Service Cloud
7.7
Responses: 1268
Features
Process
Mentions
Conversocial
Conversocial
8.5
Responses: 26
Salesforce Service Cloud
Salesforce Service Cloud
8.7
Responses: 25
Tickets
Conversocial
Conversocial
8.5
Responses: 20
Salesforce Service Cloud
Salesforce Service Cloud
8.6
Responses: 31
Macros
Conversocial
Conversocial
8.6
Responses: 31
Salesforce Service Cloud
Salesforce Service Cloud
8.7
Responses: 25
Collaboration
Conversocial
Conversocial
8.9
Responses: 31
Salesforce Service Cloud
Salesforce Service Cloud
8.6
Responses: 30
Channels
Email
Conversocial
Conversocial
Feature Not Available
Salesforce Service Cloud
Salesforce Service Cloud
8.5
Responses: 31
Social
Conversocial
Conversocial
9.4
Responses: 38
Salesforce Service Cloud
Salesforce Service Cloud
8.5
Responses: 28
Live Chat
Conversocial
Conversocial
9.1
Responses: 19
Salesforce Service Cloud
Salesforce Service Cloud
8.2
Responses: 26
Phone
Conversocial
Conversocial
Feature Not Available
Salesforce Service Cloud
Salesforce Service Cloud
8.9
Responses: 25
Text
Conversocial
Conversocial
8.9
Responses: 21
Salesforce Service Cloud
Salesforce Service Cloud
8.8
Responses: 24
Insight
Surveys
Conversocial
Conversocial
8.4
Responses: 30
Salesforce Service Cloud
Salesforce Service Cloud
8.9
Responses: 26
Reporting
Conversocial
Conversocial
8.8
Responses: 36
Salesforce Service Cloud
Salesforce Service Cloud
9.0
Responses: 30
Visitor Activity
Conversocial
Conversocial
8.7
Responses: 25
Salesforce Service Cloud
Salesforce Service Cloud
8.6
Responses: 7
Help Desk
Conversocial
Conversocial
9.2
Responses: 28
Salesforce Service Cloud
Salesforce Service Cloud
8.8
Responses: 28
Reviewers' Company Size
Reviewers of Conversocial were most often representing companies in the Enterprise segment, while reviewers for Salesforce Service Cloud were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
Conversocial
Conversocial
14.9%
Salesforce Service Cloud
Salesforce Service Cloud
24.2%
Mid-Market
(51-1000 emp.)
Conversocial
Conversocial
38.8%
Salesforce Service Cloud
Salesforce Service Cloud
42.4%
Enterprise
(> 1000 emp.)
Conversocial
Conversocial
46.3%
Salesforce Service Cloud
Salesforce Service Cloud
33.4%
Reviewers' Industry
Conversocial
Conversocial Industry
Marketing and Advertising
9.0%
Retail
7.5%
Utilities
6.0%
Telecommunications
6.0%
Broadcast Media
6.0%
Other
65.7%
Salesforce Service Cloud
Salesforce Service Cloud Industry
Computer Software
15.8%
Information Technology and Services
13.9%
Internet
7.6%
Hospital & Health Care
3.4%
Financial Services
3.4%
Other
55.8%
Reviews
Most Helpful Favorable Review
Conversocial
Bernardo D.
Industry Analyst / Tech Writer in Telecommunications

This is not only a great tool to manage your customer services, but also to engage with your fans. No need to have two separate tools for that - you can schedule your content, while responding to your customers' feedback. Additionally, you also get some...

Salesforce Service Cloud
GO
User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Conversocial
GM
Agency in Marketing and Advertising

Conversocial's in-browser performance is very slow which is why we switched away from it in 2016 and stopped selling them to our clients. We now have a relationship with a tool that provides some limited automated moderation + customer care.

Salesforce Service Cloud
Henry K.
Administrator in E-Learning

I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.

Discussions
Conversocial
Conversocial Discussions
Monty the Mongoose crying
Conversocial has no discussions with answers
Salesforce Service Cloud
Salesforce Service Cloud Discussions
How do I integrate my other products and systems with Service Cloud?
1 comment
G2
Salesforce provides heaps of ways to integrate your salesforce platform to external systems via the api. You can check out this salesforce service cloud faq...Read more
Monty the Mongoose crying
Salesforce Service Cloud has no more discussions with answers
Screenshots
Conversocial
Conversocial Screenshots
Salesforce Service Cloud
Salesforce Service Cloud Screenshots
Videos
Conversocial
Conversocial Videos
Video Preview

Seamless Bot to Agent Handoff - Conversocial Switchboard powers intelligent bots to know when to resolve and when to perform a smooth, seamless bidirectional handoff so the right automation, or the right combination of human agent and bot, deliver resolutions at scale within the same conversation thread.

Salesforce Service Cloud
Salesforce Service Cloud Videos
No videos provided
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Conversocial
Conversocial
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Salesforce Service Cloud
Salesforce Service Cloud
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