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Compare Conversocial and Relay

See this
side-by-side comparison of Conversocial vs. Relay
based on preference data from user reviews. Conversocial rates 4.4/5 stars with 69 reviews. By contrast, Relay rates 4.2/5 stars with 17 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Conversocial
Conversocial
(69)
4.4 out of 5
Conversocial
Optimized for quick response
Relay
Relay
(17)
4.2 out of 5
Relay
Star Rating
Conversocial
Conversocial
Market Segments
Conversocial
Conversocial
Enterprise (46.3% of reviews)
Relay
Relay
Enterprise (41.2% of reviews)
Entry Level Price
Conversocial
Conversocial
No pricing information available
Relay
Relay
No pricing information available

Conversocial vs Relay

When assessing the two solutions, reviewers found Conversocial easier to use and do business with overall. However, reviewers preferred the ease of administration with Relay. Reviewers determined that both products are equally easy to set up.

  • Reviewers felt that Conversocial meets the needs of their business better than Relay.
  • When comparing quality of ongoing product support, Conversocial and Relay provide similar levels of assistance.
  • For feature updates and roadmaps, our reviewers preferred the direction of Conversocial over Relay.
Categories
Shared Categories
Conversocial
Conversocial
Relay
Relay
Conversocial and Relay are categorized as Social Customer Service
Unique Categories
Relay
Relay has no unique categories
Pricing
Conversocial
Conversocial Pricing
Free Trial Unavailable
Relay
Relay Pricing
Free Trial Unavailable
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Ratings
Meets Requirements
Conversocial
Conversocial
8.9
Responses: 62
Relay
Relay
8.4
Responses: 17
Ease of Use
Conversocial
Conversocial
9.1
Responses: 62
Relay
Relay
8.9
Responses: 17
Ease of Setup
Conversocial
Conversocial
9.0
Responses: 29
Relay
Relay
9.0
Responses: 7
Ease of Admin
Conversocial
Conversocial
8.6
Responses: 29
Relay
Relay
9.0
Responses: 7
Quality of Support
Conversocial
Conversocial
9.1
Responses: 58
Relay
Relay
9.1
Responses: 15
Ease of Doing Business With
Conversocial
Conversocial
9.0
Responses: 26
Relay
Relay
8.8
Responses: 7
Product Direction (% positive)
Conversocial
Conversocial
9.3
Responses: 63
Relay
Relay
7.9
Responses: 17
Features
Process
Mentions
Conversocial
Conversocial
8.5
Responses: 26
Relay
Relay
8.0
Responses: 11
Tickets
Conversocial
Conversocial
8.5
Responses: 20
Relay
Relay
8.0
Responses: 11
Macros
Conversocial
Conversocial
8.6
Responses: 31
Relay
Relay
7.1
Responses: 11
Collaboration
Conversocial
Conversocial
8.9
Responses: 31
Relay
Relay
8.1
Responses: 12
Channels
Email
Conversocial
Conversocial
Feature Not Available
Relay
Relay
8.5
Responses: 12
Social
Conversocial
Conversocial
9.4
Responses: 38
Relay
Relay
9.0
Responses: 13
Live Chat
Conversocial
Conversocial
9.1
Responses: 19
Relay
Relay
8.6
Responses: 12
Phone
Conversocial
Conversocial
Feature Not Available
Relay
Relay
8.0
Responses: 11
Text
Conversocial
Conversocial
8.9
Responses: 21
Relay
Relay
7.8
Responses: 12
Insight
Surveys
Conversocial
Conversocial
8.4
Responses: 30
Relay
Relay
9.0
Responses: 13
Reporting
Conversocial
Conversocial
8.8
Responses: 36
Relay
Relay
8.5
Responses: 12
Visitor Activity
Conversocial
Conversocial
8.7
Responses: 25
Relay
Relay
8.3
Responses: 12
Help Desk
Conversocial
Conversocial
9.2
Responses: 28
Relay
Relay
9.0
Responses: 12
Reviewers' Company Size
Reviewers of both Conversocial and Relay were most often representing companies in the Enterprise segment.
Small-Business
(50 or fewer emp.)
Conversocial
Conversocial
14.9%
Relay
Relay
29.4%
Mid-Market
(51-1000 emp.)
Conversocial
Conversocial
38.8%
Relay
Relay
29.4%
Enterprise
(> 1000 emp.)
Conversocial
Conversocial
46.3%
Relay
Relay
41.2%
Reviewers' Industry
Conversocial
Conversocial Industry
Marketing and Advertising
9.0%
Retail
7.5%
Utilities
6.0%
Telecommunications
6.0%
Broadcast Media
6.0%
Other
65.7%
Relay
Relay Industry
Hospital & Health Care
17.6%
Information Technology and Services
11.8%
Publishing
5.9%
Pharmaceuticals
5.9%
Mental Health Care
5.9%
Other
52.9%
Reviews
Most Helpful Favorable Review
Conversocial
Bernardo D.
Industry Analyst / Tech Writer in Telecommunications

This is not only a great tool to manage your customer services, but also to engage with your fans. No need to have two separate tools for that - you can schedule your content, while responding to your customers' feedback. Additionally, you also get some...

Relay
GE
User in Entertainment

Relay is the best way to send pictures and large files to colleagues on mass emails

Most Helpful Critical Review
Conversocial
GM
Agency in Marketing and Advertising

Conversocial's in-browser performance is very slow which is why we switched away from it in 2016 and stopped selling them to our clients. We now have a relationship with a tool that provides some limited automated moderation + customer care.

Relay
GI
Administrator in Health, Wellness and Fitness

Not having the ability to unlock the account itself. Instead of using an separate RSA site.

Discussions
Conversocial
Conversocial Discussions
Monty the Mongoose crying
Conversocial has no discussions with answers
Relay
Relay Discussions
Monty the Mongoose crying
Relay has no discussions with answers
Screenshots
Videos
Conversocial
Conversocial Videos
Video Preview

Seamless Bot to Agent Handoff - Conversocial Switchboard powers intelligent bots to know when to resolve and when to perform a smooth, seamless bidirectional handoff so the right automation, or the right combination of human agent and bot, deliver resolutions at scale within the same conversation thread.

Relay
Relay Videos
No videos provided
Downloads
Relay
Relay Downloads
No downloads provided
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