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Compare Conversocial and LiveAgent

See this
side-by-side comparison of Conversocial vs. LiveAgent
based on preference data from user reviews. Conversocial rates 4.4/5 stars with 69 reviews. By contrast, LiveAgent rates 4.5/5 stars with 1,309 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Conversocial
Conversocial
(69)
4.4 out of 5
Conversocial
Optimized for quick response
LiveAgent
LiveAgent
(1,309)
4.5 out of 5
LiveAgent
Star Rating
Conversocial
Conversocial
LiveAgent
LiveAgent
Market Segments
Conversocial
Conversocial
Enterprise (46.3% of reviews)
LiveAgent
LiveAgent
Small-Business (65.1% of reviews)
Entry Level Price
Conversocial
Conversocial
No pricing information available
LiveAgent
LiveAgent
$0/mo Unlimited

Conversocial vs LiveAgent

When assessing the two solutions, reviewers found Conversocial easier to use and set up. However, LiveAgent is easier to administer. Reviewers also preferred doing business with LiveAgent overall.

  • Conversocial and LiveAgent both meet the requirements of our reviewers at a comparable rate.
  • When comparing quality of ongoing product support, Conversocial and LiveAgent provide similar levels of assistance.
  • For feature updates and roadmaps, our reviewers preferred the direction of Conversocial over LiveAgent.
Categories
Shared Categories
Conversocial
Conversocial
LiveAgent
LiveAgent
Conversocial and LiveAgent are categorized as Social Customer Service
Pricing
Conversocial
Conversocial Pricing
Free Trial Unavailable
LiveAgent
LiveAgent Pricing
Free
$0/mo Unlimited
Ticket
$15/monthUser Seat
Ticket+Chat
$29/monthUser Seat
All-inclusive
$39/monthUser Seat
Free Trial
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Ratings
Meets Requirements
Conversocial
Conversocial
8.9
Responses: 62
LiveAgent
LiveAgent
8.9
Responses: 1138
Ease of Use
Conversocial
Conversocial
9.1
Responses: 62
LiveAgent
LiveAgent
8.9
Responses: 1141
Ease of Setup
Conversocial
Conversocial
9.0
Responses: 29
LiveAgent
LiveAgent
8.7
Responses: 745
Ease of Admin
Conversocial
Conversocial
8.6
Responses: 29
LiveAgent
LiveAgent
8.9
Responses: 743
Quality of Support
Conversocial
Conversocial
9.1
Responses: 58
LiveAgent
LiveAgent
9.1
Responses: 1085
Ease of Doing Business With
Conversocial
Conversocial
9.0
Responses: 26
LiveAgent
LiveAgent
9.2
Responses: 721
Product Direction (% positive)
Conversocial
Conversocial
9.3
Responses: 63
LiveAgent
LiveAgent
8.9
Responses: 1118
Features
Process
Mentions
Conversocial
Conversocial
8.5
Responses: 26
LiveAgent
LiveAgent
9.6
Responses: 30
Tickets
Conversocial
Conversocial
8.5
Responses: 20
LiveAgent
LiveAgent
9.4
Responses: 220
Macros
Conversocial
Conversocial
8.6
Responses: 31
LiveAgent
LiveAgent
9.1
Responses: 170
Collaboration
Conversocial
Conversocial
8.9
Responses: 31
LiveAgent
LiveAgent
9.2
Responses: 185
Channels
Email
Conversocial
Conversocial
Feature Not Available
LiveAgent
LiveAgent
9.4
Responses: 218
Social
Conversocial
Conversocial
9.4
Responses: 38
LiveAgent
LiveAgent
9.2
Responses: 202
Live Chat
Conversocial
Conversocial
9.1
Responses: 19
LiveAgent
LiveAgent
9.4
Responses: 219
Phone
Conversocial
Conversocial
Feature Not Available
LiveAgent
LiveAgent
9.2
Responses: 162
Text
Conversocial
Conversocial
8.9
Responses: 21
LiveAgent
LiveAgent
Feature Not Available
Insight
Surveys
Conversocial
Conversocial
8.4
Responses: 30
LiveAgent
LiveAgent
9.1
Responses: 153
Reporting
Conversocial
Conversocial
8.8
Responses: 36
LiveAgent
LiveAgent
9.1
Responses: 195
Visitor Activity
Conversocial
Conversocial
8.7
Responses: 25
LiveAgent
LiveAgent
9.2
Responses: 194
Help Desk
Conversocial
Conversocial
9.2
Responses: 28
LiveAgent
LiveAgent
9.4
Responses: 200
Reviewers' Company Size
Reviewers of Conversocial were most often representing companies in the Enterprise segment, while reviewers for LiveAgent were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Conversocial
Conversocial
14.9%
LiveAgent
LiveAgent
65.1%
Mid-Market
(51-1000 emp.)
Conversocial
Conversocial
38.8%
LiveAgent
LiveAgent
24.1%
Enterprise
(> 1000 emp.)
Conversocial
Conversocial
46.3%
LiveAgent
LiveAgent
10.8%
Reviewers' Industry
Conversocial
Conversocial Industry
Marketing and Advertising
9.0%
Retail
7.5%
Utilities
6.0%
Telecommunications
6.0%
Broadcast Media
6.0%
Other
65.7%
LiveAgent
LiveAgent Industry
Information Technology and Services
12.1%
Computer Software
6.7%
Retail
5.5%
Marketing and Advertising
5.3%
Internet
4.9%
Other
65.5%
Reviews
Most Helpful Favorable Review
Conversocial
Bernardo D.
Industry Analyst / Tech Writer in Telecommunications

This is not only a great tool to manage your customer services, but also to engage with your fans. No need to have two separate tools for that - you can schedule your content, while responding to your customers' feedback. Additionally, you also get some...

LiveAgent
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Conversocial
GM
Agency in Marketing and Advertising

Conversocial's in-browser performance is very slow which is why we switched away from it in 2016 and stopped selling them to our clients. We now have a relationship with a tool that provides some limited automated moderation + customer care.

LiveAgent
GE
Consultant in Education Management

Sometimes there are glitches but not enough that out weigh the good!

Discussions
Conversocial
Conversocial Discussions
Monty the Mongoose crying
Conversocial has no discussions with answers
LiveAgent
LiveAgent Discussions
Has there been any reports of getting support from a Bot on liveagent?
2 comments
David A.
DA
LiveAgent offer many integration apps. One of them is Quriobot which is a bot for your Live chat. I never used it but I know it possible to do so, read...Read more
Do you offer standalone licenses as well?
1 comment
G2
pricing Read more
Monty the Mongoose crying
LiveAgent has no more discussions with answers
Screenshots
Videos
Conversocial
Conversocial Videos
Video Preview

Seamless Bot to Agent Handoff - Conversocial Switchboard powers intelligent bots to know when to resolve and when to perform a smooth, seamless bidirectional handoff so the right automation, or the right combination of human agent and bot, deliver resolutions at scale within the same conversation thread.

LiveAgent
LiveAgent Videos
Video Preview

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

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