Compare Conversocial and Gladly
See this
side-by-side comparison of Conversocial vs. Gladly
based on preference data from user reviews. Conversocial rates 4.4/5 stars with 69 reviews. By contrast, Gladly rates 4.6/5 stars with 35 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 Conversocial Optimized for quick response |  Gladly Optimized for quick response | |
| Star Rating | Conversocial | Gladly |
| Market Segments | Conversocial Enterprise (46.3% of reviews) | Gladly Mid-Market (61.8% of reviews) |
| Entry Level Price | Conversocial No pricing information available | Gladly Free month / user |
Conversocial vs Gladly
When assessing the two solutions, reviewers found Gladly easier to use, set up, and administer. Reviewers also preferred doing business with Gladly overall.
- Reviewers felt that Gladly meets the needs of their business better than Conversocial.
- When comparing quality of ongoing product support, Conversocial and Gladly provide similar levels of assistance.
- For feature updates and roadmaps, our reviewers preferred the direction of Conversocial over Gladly.
Categories
Shared Categories
Conversocial and Gladly are categorized as Social Customer Service and Conversational Customer Engagement
Unique Categories
Conversocial is categorized as Social Media Monitoring, Conversational Marketing, and Intelligent Virtual Assistants
Pricing
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‐
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Free Trial Unavailable
Admin & Reporting Users
Free month / user
Task-Based Users
$38.00 month / user
Customer-Facing Users
$150 month / user
Free Trial Unavailable
Ratings
Meets Requirements
Conversocial
Responses: 62
Gladly
Responses: 26
Ease of Use
Conversocial
Responses: 62
Gladly
Responses: 27
Ease of Setup
Conversocial
Responses: 29
Gladly
Responses: 14
Ease of Admin
Conversocial
Responses: 29
Gladly
Responses: 15
Quality of Support
Conversocial
Responses: 58
Gladly
Responses: 27
Ease of Doing Business With
Conversocial
Responses: 26
Gladly
Responses: 14
Product Direction (% positive)
Conversocial
Responses: 63
Gladly
Responses: 25
Features
Friendliness
Personalization
Conversocial
Gladly
Responses: 16
Concierge Case Manager
Conversocial
Gladly
Responses: 13
Seamless Escalation
Conversocial
Gladly
Responses: 16
Process
Mentions
Conversocial
Responses: 26
Gladly
Responses: 8
Tickets
Conversocial
Responses: 20
Gladly
Responses: 10
Macros
Conversocial
Responses: 31
Gladly
Responses: 12
Collaboration
Conversocial
Responses: 31
Gladly
Responses: 12
Unification
Simultaneous Multichannel
Conversocial
Gladly
Responses: 16
Transcripts
Conversocial
Gladly
Responses: 14
Multipurpose Engagement
Conversocial
Gladly
Responses: 13
Channels
Email
Conversocial
Gladly
Responses: 13
Social
Conversocial
Responses: 38
Gladly
Responses: 12
Live Chat
Conversocial
Responses: 19
Gladly
Responses: 13
Phone
Conversocial
Gladly
Responses: 12
Text
Conversocial
Responses: 21
Gladly
Responses: 12
Insight
Surveys
Conversocial
Responses: 30
Gladly
Responses: 11
Reporting
Conversocial
Responses: 36
Gladly
Responses: 11
Visitor Activity
Conversocial
Responses: 25
Gladly
Responses: 11
Help Desk
Conversocial
Responses: 28
Gladly
Responses: 12
Reviewers' Company Size
Reviewers of Conversocial were most often representing companies in the Enterprise segment, while reviewers for Gladly were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
Conversocial
Gladly
Mid-Market
(51-1000 emp.)
Conversocial
Gladly
Enterprise
(> 1000 emp.)
Conversocial
Gladly
Reviewers' Industry
Marketing and Advertising
9.0%
Retail
7.5%
Utilities
6.0%
Telecommunications
6.0%
Broadcast Media
6.0%
Other
65.7%
Retail
50.0%
Hospitality
8.8%
Apparel & Fashion
8.8%
Airlines/Aviation
8.8%
Alternative Dispute Resolution
5.9%
Other
17.6%
Reviews
Most Helpful Favorable Review
Bernardo D.
Industry Analyst / Tech Writer in Telecommunications
This is not only a great tool to manage your customer services, but also to engage with your fans. No need to have two separate tools for that - you can schedule your content, while responding to your customers' feedback. Additionally, you also get some...
User in Alternative Dispute Resolution
I can move quickly with it, it is not hard to work with at all.
Most Helpful Critical Review
Agency in Marketing and Advertising
Conversocial's in-browser performance is very slow which is why we switched away from it in 2016 and stopped selling them to our clients. We now have a relationship with a tool that provides some limited automated moderation + customer care.
User in Apparel & Fashion
Nothing, really - occasional glitches are dealt with quickly.
Top Alternatives
Discussions
Conversocial has no discussions with answers
Can we get some more Gladly swag? Hoodie? Lol
1 comment
JP
Hey John - Thank you for your awesome review. We'll see what we can do! :)
- Team GladlyRead more
What's the best way to connect to our account success rep?
1 comment
KJ
Hi Katheryn,
Thank you for your note. We will be in touch with you shortly to connect on this.
Sincerely,
GladlyRead more
Gladly has no more discussions with answers
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