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Compare Conversocial and Gladly

See this
side-by-side comparison of Conversocial vs. Gladly
based on preference data from user reviews. Conversocial rates 4.4/5 stars with 69 reviews. By contrast, Gladly rates 4.6/5 stars with 35 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Conversocial
Conversocial
(69)
4.4 out of 5
Conversocial
Optimized for quick response
Gladly
Gladly
(35)
4.6 out of 5
Gladly
Optimized for quick response
Star Rating
Conversocial
Conversocial
Market Segments
Conversocial
Conversocial
Enterprise (46.3% of reviews)
Gladly
Gladly
Mid-Market (61.8% of reviews)
Entry Level Price
Conversocial
Conversocial
No pricing information available
Gladly
Gladly
Free month / user

Conversocial vs Gladly

When assessing the two solutions, reviewers found Gladly easier to use, set up, and administer. Reviewers also preferred doing business with Gladly overall.

  • Reviewers felt that Gladly meets the needs of their business better than Conversocial.
  • When comparing quality of ongoing product support, Conversocial and Gladly provide similar levels of assistance.
  • For feature updates and roadmaps, our reviewers preferred the direction of Conversocial over Gladly.
Categories
Shared Categories
Conversocial
Conversocial
Gladly
Gladly
Conversocial and Gladly are categorized as Social Customer Service and Conversational Customer Engagement
Unique Categories
Gladly
Gladly is categorized as Customer Self-Service, Help Desk, and Live Chat
Pricing
Conversocial
Conversocial Pricing
Free Trial Unavailable
Gladly
Gladly Pricing
Admin & Reporting Users
Free month / user
Task-Based Users
$38.00 month / user
Customer-Facing Users
$150 month / user
Free Trial Unavailable
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Ratings
Meets Requirements
Conversocial
Conversocial
8.9
Responses: 62
Gladly
Gladly
9.0
Responses: 26
Ease of Use
Conversocial
Conversocial
9.1
Responses: 62
Gladly
Gladly
9.4
Responses: 27
Ease of Setup
Conversocial
Conversocial
9.0
Responses: 29
Gladly
Gladly
9.5
Responses: 14
Ease of Admin
Conversocial
Conversocial
8.6
Responses: 29
Gladly
Gladly
9.3
Responses: 15
Quality of Support
Conversocial
Conversocial
9.1
Responses: 58
Gladly
Gladly
9.1
Responses: 27
Ease of Doing Business With
Conversocial
Conversocial
9.0
Responses: 26
Gladly
Gladly
9.5
Responses: 14
Product Direction (% positive)
Conversocial
Conversocial
9.3
Responses: 63
Gladly
Gladly
9.1
Responses: 25
Features
Friendliness
Personalization
Conversocial
Conversocial
Not enough data available
Gladly
Gladly
9.4
Responses: 16
Concierge Case Manager
Conversocial
Conversocial
Not enough data available
Gladly
Gladly
8.7
Responses: 13
Seamless Escalation
Conversocial
Conversocial
Not enough data available
Gladly
Gladly
8.9
Responses: 16
Process
Mentions
Conversocial
Conversocial
8.5
Responses: 26
Gladly
Gladly
9.8
Responses: 8
Tickets
Conversocial
Conversocial
8.5
Responses: 20
Gladly
Gladly
9.3
Responses: 10
Macros
Conversocial
Conversocial
8.6
Responses: 31
Gladly
Gladly
9.2
Responses: 12
Collaboration
Conversocial
Conversocial
8.9
Responses: 31
Gladly
Gladly
9.6
Responses: 12
Unification
Simultaneous Multichannel
Conversocial
Conversocial
Not enough data available
Gladly
Gladly
9.2
Responses: 16
Transcripts
Conversocial
Conversocial
Not enough data available
Gladly
Gladly
8.8
Responses: 14
Multipurpose Engagement
Conversocial
Conversocial
Not enough data available
Gladly
Gladly
9.2
Responses: 13
Channels
Email
Conversocial
Conversocial
Feature Not Available
Gladly
Gladly
9.6
Responses: 13
Social
Conversocial
Conversocial
9.4
Responses: 38
Gladly
Gladly
9.0
Responses: 12
Live Chat
Conversocial
Conversocial
9.1
Responses: 19
Gladly
Gladly
9.1
Responses: 13
Phone
Conversocial
Conversocial
Feature Not Available
Gladly
Gladly
9.4
Responses: 12
Text
Conversocial
Conversocial
8.9
Responses: 21
Gladly
Gladly
9.3
Responses: 12
Insight
Surveys
Conversocial
Conversocial
8.4
Responses: 30
Gladly
Gladly
9.4
Responses: 11
Reporting
Conversocial
Conversocial
8.8
Responses: 36
Gladly
Gladly
9.2
Responses: 11
Visitor Activity
Conversocial
Conversocial
8.7
Responses: 25
Gladly
Gladly
9.5
Responses: 11
Help Desk
Conversocial
Conversocial
9.2
Responses: 28
Gladly
Gladly
9.6
Responses: 12
Reviewers' Company Size
Reviewers of Conversocial were most often representing companies in the Enterprise segment, while reviewers for Gladly were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
Conversocial
Conversocial
14.9%
Gladly
Gladly
20.6%
Mid-Market
(51-1000 emp.)
Conversocial
Conversocial
38.8%
Gladly
Gladly
61.8%
Enterprise
(> 1000 emp.)
Conversocial
Conversocial
46.3%
Gladly
Gladly
17.6%
Reviewers' Industry
Conversocial
Conversocial Industry
Marketing and Advertising
9.0%
Retail
7.5%
Utilities
6.0%
Telecommunications
6.0%
Broadcast Media
6.0%
Other
65.7%
Gladly
Gladly Industry
Retail
50.0%
Hospitality
8.8%
Apparel & Fashion
8.8%
Airlines/Aviation
8.8%
Alternative Dispute Resolution
5.9%
Other
17.6%
Reviews
Most Helpful Favorable Review
Conversocial
Bernardo D.
Industry Analyst / Tech Writer in Telecommunications

This is not only a great tool to manage your customer services, but also to engage with your fans. No need to have two separate tools for that - you can schedule your content, while responding to your customers' feedback. Additionally, you also get some...

Gladly
G
User in Alternative Dispute Resolution

I can move quickly with it, it is not hard to work with at all.

Most Helpful Critical Review
Conversocial
GM
Agency in Marketing and Advertising

Conversocial's in-browser performance is very slow which is why we switched away from it in 2016 and stopped selling them to our clients. We now have a relationship with a tool that provides some limited automated moderation + customer care.

Gladly
G
User in Apparel & Fashion

Nothing, really - occasional glitches are dealt with quickly.

Discussions
Conversocial
Conversocial Discussions
Monty the Mongoose crying
Conversocial has no discussions with answers
Gladly
Gladly Discussions
Can we get some more Gladly swag? Hoodie? Lol
1 comment
John P.
JP
Hey John - Thank you for your awesome review. We'll see what we can do! :) - Team GladlyRead more
What's the best way to connect to our account success rep?
1 comment
Katheryn J.
KJ
Hi Katheryn, Thank you for your note. We will be in touch with you shortly to connect on this. Sincerely, GladlyRead more
Monty the Mongoose crying
Gladly has no more discussions with answers
Screenshots
Videos
Conversocial
Conversocial Videos
Video Preview

Seamless Bot to Agent Handoff - Conversocial Switchboard powers intelligent bots to know when to resolve and when to perform a smooth, seamless bidirectional handoff so the right automation, or the right combination of human agent and bot, deliver resolutions at scale within the same conversation thread.

Gladly
Gladly Videos
No videos provided
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Conversocial
Conversocial
Optimized for quick response
Gladly
Gladly
Optimized for quick response