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Compare Conversocial and Crisp

See this
side-by-side comparison of Conversocial vs. Crisp
based on preference data from user reviews. Conversocial rates 4.4/5 stars with 69 reviews. By contrast, Crisp rates 4.4/5 stars with 47 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Conversocial
Conversocial
(69)
4.4 out of 5
Conversocial
Optimized for quick response
Crisp
Crisp
(47)
4.4 out of 5
Crisp
Star Rating
Conversocial
Conversocial
Market Segments
Conversocial
Conversocial
Enterprise (46.3% of reviews)
Crisp
Crisp
Small-Business (93.5% of reviews)
Entry Level Price
Conversocial
Conversocial
No pricing information available
Crisp
Crisp
$0 per month

Conversocial vs Crisp

When assessing the two solutions, reviewers found Crisp easier to use. However, Conversocial is easier to set up and administer. Reviewers also preferred doing business with Conversocial overall.

  • Reviewers felt that Conversocial meets the needs of their business better than Crisp.
  • When comparing quality of ongoing product support, reviewers felt that Conversocial is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Conversocial over Crisp.
Categories
Shared Categories
Conversocial
Conversocial
Crisp
Crisp
Conversocial and Crisp are categorized as Social Customer Service and Conversational Customer Engagement
Unique Categories
Crisp
Crisp is categorized as Customer Self-Service, Help Desk, and Live Chat
Pricing
Conversocial
Conversocial Pricing
Free Trial Unavailable
Crisp
Crisp Pricing
Basic
$0per month
PRO
$25per month
Unlimited
$95per month
Free Trial
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Ratings
Meets Requirements
Conversocial
Conversocial
8.9
Responses: 62
Crisp
Crisp
8.7
Responses: 42
Ease of Use
Conversocial
Conversocial
9.1
Responses: 62
Crisp
Crisp
9.2
Responses: 42
Ease of Setup
Conversocial
Conversocial
9.0
Responses: 29
Crisp
Crisp
8.9
Responses: 37
Ease of Admin
Conversocial
Conversocial
8.6
Responses: 29
Crisp
Crisp
8.5
Responses: 37
Quality of Support
Conversocial
Conversocial
9.1
Responses: 58
Crisp
Crisp
8.9
Responses: 42
Ease of Doing Business With
Conversocial
Conversocial
9.0
Responses: 26
Crisp
Crisp
8.8
Responses: 37
Product Direction (% positive)
Conversocial
Conversocial
9.3
Responses: 63
Crisp
Crisp
9.1
Responses: 41
Features
Friendliness
Personalization
Conversocial
Conversocial
Not enough data available
Crisp
Crisp
8.3
Responses: 10
Concierge Case Manager
Conversocial
Conversocial
Not enough data available
Crisp
Crisp
8.1
Responses: 8
Seamless Escalation
Conversocial
Conversocial
Not enough data available
Crisp
Crisp
8.7
Responses: 10
Process
Mentions
Conversocial
Conversocial
8.5
Responses: 26
Crisp
Crisp
Not enough data available
Tickets
Conversocial
Conversocial
8.5
Responses: 20
Crisp
Crisp
Not enough data available
Macros
Conversocial
Conversocial
8.6
Responses: 31
Crisp
Crisp
Not enough data available
Collaboration
Conversocial
Conversocial
8.9
Responses: 31
Crisp
Crisp
Not enough data available
Unification
Simultaneous Multichannel
Conversocial
Conversocial
Not enough data available
Crisp
Crisp
7.9
Responses: 8
Transcripts
Conversocial
Conversocial
Not enough data available
Crisp
Crisp
8.9
Responses: 9
Multipurpose Engagement
Conversocial
Conversocial
Not enough data available
Crisp
Crisp
7.6
Responses: 9
Channels
Email
Conversocial
Conversocial
Feature Not Available
Crisp
Crisp
9.3
Responses: 5
Social
Conversocial
Conversocial
9.4
Responses: 38
Crisp
Crisp
9.7
Responses: 5
Live Chat
Conversocial
Conversocial
9.1
Responses: 19
Crisp
Crisp
10.0
Responses: 5
Phone
Conversocial
Conversocial
Feature Not Available
Crisp
Crisp
Not enough data available
Text
Conversocial
Conversocial
8.9
Responses: 21
Crisp
Crisp
Not enough data available
Insight
Surveys
Conversocial
Conversocial
8.4
Responses: 30
Crisp
Crisp
Not enough data available
Reporting
Conversocial
Conversocial
8.8
Responses: 36
Crisp
Crisp
Not enough data available
Visitor Activity
Conversocial
Conversocial
8.7
Responses: 25
Crisp
Crisp
Not enough data available
Help Desk
Conversocial
Conversocial
9.2
Responses: 28
Crisp
Crisp
Not enough data available
Reviewers' Company Size
Reviewers of Conversocial were most often representing companies in the Enterprise segment, while reviewers for Crisp were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Conversocial
Conversocial
14.9%
Crisp
Crisp
93.5%
Mid-Market
(51-1000 emp.)
Conversocial
Conversocial
38.8%
Crisp
Crisp
6.5%
Enterprise
(> 1000 emp.)
Conversocial
Conversocial
46.3%
Crisp
Crisp
0%
Reviewers' Industry
Conversocial
Conversocial Industry
Marketing and Advertising
9.0%
Retail
7.5%
Utilities
6.0%
Telecommunications
6.0%
Broadcast Media
6.0%
Other
65.7%
Crisp
Crisp Industry
Internet
15.2%
Computer Software
10.9%
Information Technology and Services
8.7%
Telecommunications
6.5%
Insurance
6.5%
Other
52.2%
Reviews
Most Helpful Favorable Review
Conversocial
Bernardo D.
Industry Analyst / Tech Writer in Telecommunications

This is not only a great tool to manage your customer services, but also to engage with your fans. No need to have two separate tools for that - you can schedule your content, while responding to your customers' feedback. Additionally, you also get some...

Crisp
Timi W.
Administrator in Internet

We use Crisp chat on our own website and always recommend it when customers are asking for best chat solution. The web app and mobile applications are really simple to use and the user interface is a pleasure to the eye. Chat works like a charm, we have...

Most Helpful Critical Review
Conversocial
GM
Agency in Marketing and Advertising

Conversocial's in-browser performance is very slow which is why we switched away from it in 2016 and stopped selling them to our clients. We now have a relationship with a tool that provides some limited automated moderation + customer care.

Crisp
Boris P.
User in Internet

Crisp is hosting its data on the EU cloud of a US hosting company and is also using Cloudflare. Both of these are not compliant with GDPR anymore after the cancellation of the privacy shield agreement. I have been in touch with the management but they are...

Discussions
Conversocial
Conversocial Discussions
Monty the Mongoose crying
Conversocial has no discussions with answers
Crisp
Crisp Discussions
Monty the Mongoose crying
Crisp has no discussions with answers
Screenshots
Videos
Conversocial
Conversocial Videos
Video Preview

Seamless Bot to Agent Handoff - Conversocial Switchboard powers intelligent bots to know when to resolve and when to perform a smooth, seamless bidirectional handoff so the right automation, or the right combination of human agent and bot, deliver resolutions at scale within the same conversation thread.

Crisp
Crisp Videos
No videos provided
Downloads
Crisp
Crisp Downloads
No downloads provided
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