Compare Conversica and LiveChat 
At a Glance
Market Segments
Mid-Market (63.2% of reviews)
Small-Business (44.6% of reviews)
Entry-Level Pricing
Contact Us Per Year
$19.00 100 Visitors Per Month
Conversica
Star Rating
(187)4.5 out of 5
Market Segments
Mid-Market (63.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Learn more about ConversicaLiveChat
Star Rating
(802)4.4 out of 5
Market Segments
Small-Business (44.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that LiveChat excels in user experience, with many praising its intuitive interface and features like canned responses and engagement tools that streamline support tasks. Users appreciate how these functionalities help convert leads more effectively.
- According to verified reviews, Conversica stands out for its AI-driven engagement, which takes the pressure off sales and marketing teams. Users highlight that the AI assistant engages leads in meaningful conversations, providing a personalized touch that feels more attentive than traditional methods.
- Users say that LiveChat's implementation process is quick and straightforward, with an intuitive onboarding wizard that helps new users get started without hassle. This ease of setup is a significant advantage for small businesses looking to integrate chat solutions rapidly.
- Reviewers mention that while Conversica offers customization options that allow businesses to tailor the AI's voice and tone, some users find that it can be less flexible in adapting to specific workflows compared to LiveChat's more modular approach.
- G2 reviewers highlight that LiveChat provides robust analytics and real-time support features, which help businesses track customer interactions and improve response times. This capability is particularly beneficial for companies aiming to enhance their customer service and drive revenue.
- According to recent user feedback, Conversica's ability to follow up consistently with leads is a game-changer, allowing users to jump into conversations at the right moment. However, some users feel that the reliance on AI can sometimes lack the personal touch that human interactions provide.
Pricing
Entry-Level Pricing
Conversica
Conversica
Contact Us
Per Year
Conversica offers an annual subscription-based model based on consumption. Conversica offers solutions for Conversational Marketing, Sales, and Customer Success, as well as industry solutions.
- https://www.conversica.com/request-a-demo/
LiveChat
Starter
$19.00
100 Visitors Per Month
Small business
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign
Free Trial
Conversica
No trial information availableLiveChat
Free Trial is available
Ratings
Meets Requirements
8.8
153
9.1
701
Ease of Use
8.8
153
9.3
700
Ease of Setup
8.2
114
9.0
280
Ease of Admin
8.7
106
9.1
271
Quality of Support
9.3
150
9.1
649
Has the product been a good partner in doing business?
9.1
105
9.1
263
Product Direction (% positive)
9.0
146
8.3
694
Features by Category
Ticket and Case Management
Not enough data
9.2
248
Not enough data
9.1
245
Not enough data
9.0
238
Not enough data
9.2
253
Not enough data
8.5
156
Not enough data
9.0
231
Not enough data
9.1
230
Not enough data
8.9
142
|
Verified
Generative AI
Not enough data
6.4
6
Not enough data
7.2
6
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.2
220
|
Verified
Not enough data
9.3
232
|
Verified
Not enough data
9.4
268
|
Verified
Not enough data
8.9
222
|
Verified
Not enough data
8.5
108
Platform
Not enough data
9.1
82
|
Verified
Not enough data
8.4
281
|
Verified
Not enough data
9.2
88
|
Verified
Not enough data
8.9
73
|
Verified
Not enough data
9.0
213
|
Verified
Not enough data
9.1
217
|
Verified
Messenger
8.0
27
|
Verified
Not enough data
8.3
30
|
Verified
Not enough data
Feature Not Available
Not enough data
7.6
27
|
Verified
Not enough data
Channels
7.3
19
Not enough data
7.8
19
Not enough data
7.3
19
|
Verified
Not enough data
6.3
19
Not enough data
6.9
19
|
Verified
Not enough data
Customers
8.1
24
|
Verified
Not enough data
7.3
25
Not enough data
8.5
28
|
Verified
Not enough data
8.3
25
|
Verified
Not enough data
8.3
28
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.5
47
|
Verified
Not enough data
8.3
59
|
Verified
Not enough data
9.2
67
|
Verified
Not enough data
8.8
52
|
Verified
Not enough data
Organization
8.4
48
|
Verified
Not enough data
8.5
49
|
Verified
Not enough data
8.5
59
|
Verified
Not enough data
Performance Analysis
8.3
39
|
Verified
Not enough data
8.7
49
|
Verified
Not enough data
Sales Analysis
8.2
42
|
Verified
Not enough data
8.0
38
|
Verified
Not enough data
Generative AI
9.0
5
Not enough data
9.3
5
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
9.0
25
Not enough data
9.0
26
Not enough data
9.0
25
Not enough data
Automation - AI Agents
8.8
7
Not enough data
9.3
7
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
Platform
8.7
25
Not enough data
9.1
23
Not enough data
9.1
23
Not enough data
Autonomy - AI Agents
8.3
7
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
8.3
7
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.4
9
Not enough data
7.5
8
Not enough data
Feature Not Available
Communication
Not enough data
9.2
327
|
Verified
Not enough data
8.9
326
|
Verified
Not enough data
8.4
221
Not enough data
8.8
269
|
Verified
Not enough data
8.3
30
Internal Use
Not enough data
8.4
281
|
Verified
Not enough data
8.8
303
|
Verified
Not enough data
8.6
253
|
Verified
Not enough data
8.6
258
|
Verified
Not enough data
8.6
244
|
Verified
Not enough data
8.4
249
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Conversica and LiveChat are categorized as Conversational Marketing
Unique Categories
LiveChat is categorized as Chatbots, Live Chat, Help Desk, Conversational Support, Customer Self-Service, Customer Service Automation, and Conversational Commerce Platforms
Reviews
Reviewers' Company Size
Conversica
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Automotive
21.6%
Computer Software
14.1%
Information Technology and Services
10.8%
Sports
9.7%
Financial Services
6.5%
Other
37.3%
Computer Software
8.9%
Information Technology and Services
8.6%
Retail
6.2%
Financial Services
4.0%
Internet
3.7%
Other
68.6%
Alternatives
Discussions
Conversica has no discussions with answers
Can one user respond to multiple chats concurrently?
3 Comments
BM
Yes. 1-10-100. Easy to switch between themRead more
How does LiveChat work when no one is available?
3 Comments
AB
A small box will still be visible on your website, and (depending on your settings) it can say "Sorry you missed us, leave us a message" or "no agent are...Read more
HIS DOCTRINE!! by Paul T. Wright Jr
3 Comments
LL
I now have questions on the reason why churches now say that baptism in not necessary for salvation when it says that Baptism now saves us in 1 Peter 3:21....Read more
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