# Conversica vs FreshChat Comparison

| | Conversica | FreshChat | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 187 | 498 | 
| **Largest Market Segment** | Mid-Market (63.2% of reviews) | Small-Business (58.2% of reviews) | 
| **Entry Level Price** | Contact Us Per Year | $0.00 | 

---
## Top Pros & Cons

### Conversica

Pros:
- Efficiency (6 reviews)
- Lead Generation (5 reviews)

Cons:
- AI Limitations (4 reviews)
- Inaccuracy (3 reviews)

### FreshChat

Pros:
- Ease of Use (11 reviews)
- Helpful (7 reviews)

Cons:
- AI Limitations (3 reviews)
- Difficult Learning (3 reviews)

---
## Ratings Comparison
| Rating | Conversica | FreshChat | 
|---|---|---|
  | **Meets Requirements** | 8.8 (153 reviews) | 8.6 (403 reviews) | 
  | **Ease of Use** | 8.8 (153 reviews) | 9.1 (405 reviews) | 
  | **Ease of Setup** | 8.2 (114 reviews) | 8.7 (259 reviews) | 
  | **Ease of Admin** | 8.7 (106 reviews) | 9.0 (246 reviews) | 
  | **Quality of Support** | 9.3 (150 reviews) | 8.7 (397 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (105 reviews) | 8.8 (242 reviews) | 
  | **Product Direction (% positive)** | 9.0 (146 reviews) | 9.0 (404 reviews) | 

---
## Pricing

### Conversica

#### Entry-Level Pricing

Plan: Conversica

Price: Contact Us Per Year

Description: Conversica offers an annual subscription-based model based on consumption. Conversica offers solutions for Conversational Marketing, Sales, and Customer Success, as well as industry solutions.

Key Features:
- https://www.conversica.com/request-a-demo/

[Learn more about Conversica](https://www.g2.com/products/conversica/reviews)

#### Free Trial

No

### FreshChat

#### Entry-Level Pricing

Plan: Free

Price: $0.00

Key Features:
- Chatbot builder
- Chatbot analytics
- Inbox Views

[Browse all 4 editions](https://www.g2.com/products/freshworks-freshchat/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Conversica** | 7.5/10 | 31 |
| **FreshChat** | 8.9/10 | 52 |

#### Messenger

| Feature | Conversica | FreshChat | 
|---|---|---|
| **Sequencing** | 8.0 (27 reviews) ✓ Verified | 8.9 (43 reviews) ✓ Verified | 
| **AI** | 8.3 (30 reviews) ✓ Verified | 8.4 (45 reviews) ✓ Verified | 
| **Live Chat** | Feature Not Available | 9.4 (48 reviews) ✓ Verified | 
| **Customization Interface** | 7.6 (27 reviews) ✓ Verified | 9.1 (48 reviews) ✓ Verified | 

#### Channels

| Feature | Conversica | FreshChat | 
|---|---|---|
| **Social Media** | 7.3 (19 reviews) | 8.7 (38 reviews) ✓ Verified | 
| **Website** | 7.8 (19 reviews) | 9.0 (45 reviews) ✓ Verified | 
| **Text Message (SMS)** | 7.3 (19 reviews) ✓ Verified | 8.8 (32 reviews) | 
| **Voice Assistants** | 6.3 (19 reviews) | 9.0 (32 reviews) ✓ Verified | 
| **Other** | 6.9 (19 reviews) ✓ Verified | 8.9 (37 reviews) ✓ Verified | 

#### Customers

| Feature | Conversica | FreshChat | 
|---|---|---|
| **Targeting** | 8.1 (24 reviews) ✓ Verified | 9.0 (41 reviews) ✓ Verified | 
| **Profiles** | 7.3 (25 reviews) | 8.8 (43 reviews) ✓ Verified | 
| **Analytics** | 8.5 (28 reviews) ✓ Verified | 8.6 (44 reviews) ✓ Verified | 
| **Lead Gathering** | 8.3 (25 reviews) ✓ Verified | 8.9 (38 reviews) ✓ Verified | 
| **Sales Conversion** | 8.3 (28 reviews) ✓ Verified | 8.9 (38 reviews) ✓ Verified | 

#### Agentic AI - Conversational Marketing

| Feature | Conversica | FreshChat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Conversica** | 8.6/10 | 73 |
| **FreshChat** | N/A | N/A |

#### Lead Facilitation

| Feature | Conversica | FreshChat | 
|---|---|---|
| **Customer-facing Chatbot** | 8.5 (47 reviews) ✓ Verified | Not enough data | 
| **Lead Qualification** | 8.3 (59 reviews) ✓ Verified | Not enough data | 
| **Lead Follow-up** | 9.2 (67 reviews) ✓ Verified | Not enough data | 
| **Meeting Scheduling ** | 8.8 (52 reviews) ✓ Verified | Not enough data | 

#### Organization

| Feature | Conversica | FreshChat | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 8.4 (48 reviews) ✓ Verified | Not enough data | 
| **Data Entry** | 8.5 (49 reviews) ✓ Verified | Not enough data | 
| **Integrations / APIs** | 8.5 (59 reviews) ✓ Verified | Not enough data | 

#### Performance Analysis

| Feature | Conversica | FreshChat | 
|---|---|---|
| **Coaching ** | 8.3 (39 reviews) ✓ Verified | Not enough data | 
| **Peformance Tracking** | 8.7 (49 reviews) ✓ Verified | Not enough data | 

#### Sales Analysis

| Feature | Conversica | FreshChat | 
|---|---|---|
| **ROI Forecasting ** | 8.2 (42 reviews) ✓ Verified | Not enough data | 
| **Sales Forecasting ** | 8.0 (38 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Conversica | FreshChat | 
|---|---|---|
| **AI Text Generation** | 9.0 (5 reviews) | Not enough data | 
| **AI Text Summarization** | 9.3 (5 reviews) | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Conversica | FreshChat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Conversica** | N/A | N/A |
| **FreshChat** | N/A | N/A |

#### Responses

| Feature | Conversica | FreshChat | 
|---|---|---|
| **Personalization** | 9.0 (25 reviews) | Not enough data | 
| **Route To Human** | 9.0 (26 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | 9.0 (25 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | Conversica | FreshChat | 
|---|---|---|
| **Sales Follow-Up** | 8.8 (7 reviews) | Not enough data | 
| **Customer Interaction Automation** | 9.3 (7 reviews) | Not enough data | 
| **Lead Generation** | 8.6 (7 reviews) | Not enough data | 
| **Document Processing** | 8.3 (7 reviews) | Not enough data | 
| **Feedback Collection** | 8.6 (7 reviews) | Not enough data | 

#### Platform

| Feature | Conversica | FreshChat | 
|---|---|---|
| **Conversation Editor** | 8.7 (25 reviews) | Not enough data | 
| **Integration** | 9.1 (23 reviews) | Not enough data | 
| **Human-In-The-Loop** | 9.1 (23 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Conversica | FreshChat | 
|---|---|---|
| **Independent Decision Making** | 8.3 (7 reviews) | Not enough data | 
| **Adaptive Responses** | 8.6 (7 reviews) | Not enough data | 
| **Task Execution** | 8.3 (7 reviews) | Not enough data | 
| **Problem Solving** | 8.3 (7 reviews) | Not enough data | 

#### Generative AI

| Feature | Conversica | FreshChat | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Conversica** | N/A | N/A |
| **FreshChat** | 8.7/10 | 117 |

#### Responses

| Feature | Conversica | FreshChat | 
|---|---|---|
| **Customization** | Not enough data | 8.5 (103 reviews) | 
| **Control** | Not enough data | 8.6 (104 reviews) | 
| **Route To Human** | Not enough data | 8.9 (102 reviews) | 
| **Menu bars** | Not enough data | 8.7 (99 reviews) | 
| **Drip sequences** | Not enough data | 8.6 (83 reviews) | 

#### Platform

| Feature | Conversica | FreshChat | 
|---|---|---|
| **Live chat** | Not enough data | 9.2 (105 reviews) | 
| **Integrations** | Not enough data | 8.9 (100 reviews) | 
| **Branding** | Not enough data | 8.8 (100 reviews) | 
| **Analytics** | Not enough data | 8.5 (99 reviews) | 
| **A/B testing** | Not enough data | 8.4 (78 reviews) | 
| **Role-based access** | Not enough data | 9.0 (93 reviews) | 
| **Collection of information** | Not enough data | 8.8 (94 reviews) | 

#### Generative AI

| Feature | Conversica | FreshChat | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.4 (42 reviews) | 
| **AI Text Summarization** | Not enough data | 8.6 (42 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Conversica** | N/A | N/A |
| **FreshChat** | 8.6/10 | 165 |

#### Conversational Platform

| Feature | Conversica | FreshChat | 
|---|---|---|
| **Personalization** | Not enough data | 8.6 (148 reviews) | 
| **Omnichannel** | Not enough data | Feature Not Available | 
| **Contextual Engagement** | Not enough data | 8.5 (127 reviews) | 
| **Proactive Engagement** | Not enough data | 8.6 (111 reviews) | 

#### Support Automation

| Feature | Conversica | FreshChat | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 8.6 (133 reviews) | 
| **Seamless Escalation** | Not enough data | 8.6 (135 reviews) | 
| **Transcripts** | Not enough data | 8.5 (134 reviews) | 
| **Self-Serve Support** | Not enough data | 8.8 (116 reviews) | 

#### Generative AI

| Feature | Conversica | FreshChat | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.5 (61 reviews) | 
| **AI Text Summarization** | Not enough data | 8.5 (61 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Conversica** | N/A | N/A |
| **FreshChat** | 8.6/10 | 336 |

#### Generative AI

| Feature | Conversica | FreshChat | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.5 (73 reviews) | 
| **AI Text Summarization** | Not enough data | 8.6 (72 reviews) | 
| **AI Text-to-Speech** | Not enough data | 7.8 (73 reviews) | 

#### Communication

| Feature | Conversica | FreshChat | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 9.2 (281 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.5 (295 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | 8.4 (202 reviews) ✓ Verified | 
| **In-App Messaging** | Not enough data | 8.9 (248 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | 8.2 (138 reviews) ✓ Verified | 

####  Internal Use

| Feature | Conversica | FreshChat | 
|---|---|---|
| **Customization ** | Not enough data | 8.5 (273 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | 8.7 (269 reviews) ✓ Verified | 
| **Lead Development** | Not enough data | 8.4 (221 reviews) ✓ Verified | 
| **Knowledge Base** | Not enough data | 8.7 (256 reviews) ✓ Verified | 
| **Team Inbox ** | Not enough data | 9.0 (254 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 8.5 (255 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Conversica** | N/A | N/A |
| **FreshChat** | 8.7/10 | 114 |

#### Generative AI

| Feature | Conversica | FreshChat | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.9 (33 reviews) | 

#### Self-Service Experience

| Feature | Conversica | FreshChat | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.9 (92 reviews) | 
| **Searchable Articles** | Not enough data | 8.7 (93 reviews) | 
| **Community Forums** | Not enough data | 8.4 (80 reviews) | 
| **Mobile Optimization** | Not enough data | 8.5 (67 reviews) | 
| **Personalization** | Not enough data | 8.6 (69 reviews) | 

#### Self-Service Platform

| Feature | Conversica | FreshChat | 
|---|---|---|
| **Branding** | Not enough data | 9.1 (74 reviews) | 
| **Automation** | Not enough data | 8.9 (77 reviews) | 
| **Artificial Intelligence** | Not enough data | 8.0 (68 reviews) | 
| **Integrations** | Not enough data | 8.8 (77 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Conversica | FreshChat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Conversica** | N/A | N/A |
| **FreshChat** | 9.2/10 | 58 |

#### Generative AI

| Feature | Conversica | FreshChat | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.2 (23 reviews) | 
| **AI Text Summarization** | Not enough data | 9.5 (23 reviews) | 

#### Process

| Feature | Conversica | FreshChat | 
|---|---|---|
| **Mentions** | Not enough data | 9.4 (43 reviews) | 
| **Tickets** | Not enough data | 9.4 (48 reviews) | 
| **Macros** | Not enough data | 9.2 (42 reviews) | 

#### Channels

| Feature | Conversica | FreshChat | 
|---|---|---|
| **Email** | Not enough data | 9.2 (50 reviews) | 
| **Social** | Not enough data | 9.2 (53 reviews) | 
| **Live Chat** | Not enough data | 9.5 (53 reviews) | 
| **Phone** | Not enough data | 9.0 (43 reviews) | 
| **Text** | Not enough data | 9.3 (44 reviews) | 

#### Insight

| Feature | Conversica | FreshChat | 
|---|---|---|
| **Surveys** | Not enough data | 9.2 (41 reviews) | 
| **Reporting** | Not enough data | 8.9 (49 reviews) | 
| **Visitor Activity** | Not enough data | 9.2 (46 reviews) | 
| **Help Desk** | Not enough data | 9.1 (48 reviews) | 

### AI SDRs

| Product | Score | Reviews |
|---|---|---|
| **Conversica** | N/A | N/A |
| **FreshChat** | N/A | N/A |

#### Automation

| Feature | Conversica | FreshChat | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Conversica | FreshChat | 
|---|---|---|
| **Problem Solving** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | 

#### Outbound Sales

| Feature | Conversica | FreshChat | 
|---|---|---|
| **Follow-Up Scheduling** | Not enough data | Not enough data | 
| **Prospect Prioritization** | Not enough data | Not enough data | 
| **Multichannel Campaign Execution** | Not enough data | Not enough data | 
| **Personalized Outreach** | Not enough data | Not enough data | 
| **Outreach Performance Analytics** | Not enough data | Not enough data | 

#### Inbound Sales

| Feature | Conversica | FreshChat | 
|---|---|---|
| **Data Enrichment** | Not enough data | Not enough data | 
| **Inquiry Routing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Real-Time Engagement** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Conversica** | N/A | N/A |
| **FreshChat** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Conversica | FreshChat | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Conversica | FreshChat | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Conversica | FreshChat | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Conversica | FreshChat | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Conversica** | N/A | N/A |
| **FreshChat** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Conversica | FreshChat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing)

**Unique to Conversica (3):** [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AI SDRs Software](https://www.g2.com/categories/ai-sdrs)

**Unique to FreshChat (6):** [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Chatbots Software](https://www.g2.com/categories/chatbots), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)


---
## Reviewer Demographics

### By Company Size

| Segment | Conversica | FreshChat | 
|---|---|---|
| **Small-Business** | 20.5% | 58.2% | 
| **Mid-Market** | 63.2% | 35.6% | 
| **Enterprise** | 16.2% | 6.2% | 

### By Industry

#### Conversica

- **Automotive:** 21.6%
- **Computer Software:** 14.1%
- **Information Technology and Services:** 10.8%
- **Sports:** 9.7%
- **Financial Services:** 6.5%
- **Marketing and Advertising:** 3.8%
- **Telecommunications:** 2.7%
- **Real Estate:** 2.7%
- **Internet:** 2.7%
- **Health, Wellness and Fitness:** 2.2%
- **Other:** 23.2%

#### FreshChat

- **Information Technology and Services:** 10.4%
- **Computer Software:** 9.9%
- **Consumer Services:** 8.0%
- **Financial Services:** 5.6%
- **Retail:** 5.0%
- **Marketing and Advertising:** 4.1%
- **Internet:** 3.7%
- **Education Management:** 3.7%
- **Telecommunications:** 3.0%
- **Health, Wellness and Fitness:** 2.8%
- **Other:** 43.8%

---
## Alternatives

### Alternatives to Conversica

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---
## Top Discussions

### Conversica

No discussions available for this product.

### FreshChat

- Title: [How do I set up a chat bot to respond to FAQ's automatically?](https://www.g2.com/discussions/how-do-i-set-up-a-chat-bot-to-respond-to-faq-s-automatically) — 3 comments, 1 upvote
  > **Top comment:** "Hey Jonathan. Can we get in touch with you directly ? We will need to train the Bots to understand the FAQs and ensure it also understands Intent and You can..."
- Title: [Can we see the ticket details and the possibility of modification ?](https://www.g2.com/discussions/can-we-see-the-ticket-details-and-the-possibility-of-modification) — 2 comments
  > **Top comment:** "Have you lost hope of ever recovering your money from scam brokers or platform ?? I have good news for you and yes it is 97% possible for you to recover..."
- Title: [Understand Whatsapp integration first if it is critical](https://www.g2.com/discussions/understand-whatsapp-integration-first-if-it-is-critical) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** ""With our Whatsapp integration businesses can
- Engage with their customers on Whatsapp
- Help customers help themselves by talking to a chatbot
- Use..."
- Title: [how  can  we develop Freshdesk Messaging ?](https://www.g2.com/discussions/how-can-we-develop-freshdesk-messaging) — 1 comment *(includes official response)*
  > **Top comment:** "Freshdesk Messaging (now called Freshchat) is a cloud-based product and doesn't need to be updated or developed by the end customers. If you are facing any..."
- Title: [how to merge the fresh desk with the fresh chat and make calls and chats in the same time ?](https://www.g2.com/discussions/how-to-merge-the-fresh-desk-with-the-fresh-chat-and-make-calls-and-chats-in-the-same-time) — 1 comment, 1 upvote
  > **Top comment:** "Recovering your lost bitcoin or funds as the case might be, is not what you can do alone, you’d require the service of a trained specialist. A recovery..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/conversica-vs-freshworks-freshchat)