# ControlUp vs Nexthink Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Nexthink excels in providing a comprehensive view of the end user experience, with features that cover network activity, device performance, and application usage. Users appreciate the visibility it offers, stating that it helps keep employees informed about their systems and infrastructure.
- **Users say** ControlUp stands out for its **easy-to-use interface** and ability to monitor multiple platforms. Reviewers highlight its customizable alerts and automation capabilities, which allow for tailored responses to system performance issues, enhancing operational efficiency.
- **According to verified reviews** , Nexthink's recent updates have significantly improved its AI capabilities, adding value to the sentiment data it collects. Users find this feature particularly beneficial for understanding employee experiences and addressing potential issues proactively.
- **Reviewers mention** that ControlUp's multitenancy and centralized dashboard provide a streamlined experience for managing diverse environments. This feature is especially praised by users who need to monitor both PC and VDI performance, making it a versatile tool for IT teams.
- **G2 reviewers highlight** that while Nexthink has a strong focus on user experience, some users feel it could improve in terms of setup complexity. However, the overall satisfaction remains high, with many appreciating the thorough insights it provides into employee performance.
- **Users report** that ControlUp's ability to create script-based actions in response to alerts is a significant advantage, allowing for quick remediation of issues. This flexibility is a key selling point for teams looking to enhance their monitoring capabilities without extensive manual intervention.



| | ControlUp | Nexthink | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 11 | 386 | 
| **Largest Market Segment** | Enterprise (54.5% of reviews) | Enterprise (84.3% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### ControlUp

**Not enough data**

### Nexthink

Pros:
- Ease of Use (40 reviews)
- Positive Experience (40 reviews)

Cons:
- Difficult Learning (26 reviews)
- Learning Curve (26 reviews)

---
## Ratings Comparison
| Rating | ControlUp | Nexthink | 
|---|---|---|
  | **Meets Requirements** | 8.8 (10 reviews) | 8.7 (277 reviews) | 
  | **Ease of Use** | 8.8 (10 reviews) | 8.4 (279 reviews) | 
  | **Ease of Setup** | 9.3 (9 reviews) | 8.4 (237 reviews) | 
  | **Ease of Admin** | 9.3 (9 reviews) | 8.5 (233 reviews) | 
  | **Quality of Support** | 9.8 (9 reviews) | 9.1 (274 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.8 (8 reviews) | 9.3 (233 reviews) | 
  | **Product Direction (% positive)** | 8.7 (9 reviews) | 9.4 (263 reviews) | 

---
## Pricing

### ControlUp

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Nexthink

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Digital Adoption Platform

| Product | Score | Reviews |
|---|---|---|
| **ControlUp** | N/A | N/A |
| **Nexthink** | 8.7/10 | 23 |

#### User Analysis

| Feature | ControlUp | Nexthink | 
|---|---|---|
| **Survey Implementation** | Not enough data | 8.3 (10 reviews) | 
| **Data Analysis** | Not enough data | 9.4 (13 reviews) | 

#### User Support

| Feature | ControlUp | Nexthink | 
|---|---|---|
| **User Segmentation** | Not enough data | 8.8 (16 reviews) | 
| **Multi-Language Support** | Not enough data | 8.8 (13 reviews) | 
| **Behavior-responsive Messaging** | Not enough data | 9.0 (12 reviews) | 

#### Walkthrough Type

| Feature | ControlUp | Nexthink | 
|---|---|---|
| **Audio-visual Walkthroughs** | Not enough data | 8.3 (16 reviews) | 
| **Text Bubble Walkthroughs** | Not enough data | 8.4 (15 reviews) | 

#### Platform Basics - Digital Adoption Platform

| Feature | ControlUp | Nexthink | 
|---|---|---|
| **Integration** | Not enough data | Not enough data | 
| **Communications** | Not enough data | Not enough data | 

#### Analytics - Digital Adoption Platform

| Feature | ControlUp | Nexthink | 
|---|---|---|
| **Analytics** | Not enough data | Not enough data | 

#### Functions - Digital Adoption Platform

| Feature | ControlUp | Nexthink | 
|---|---|---|
| **Customer self-service** | Not enough data | Not enough data | 
| **In-app guidance** | Not enough data | Not enough data | 

#### Agentic AI - Digital Adoption Platform

| Feature | ControlUp | Nexthink | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 

### Product Analytics

| Product | Score | Reviews |
|---|---|---|
| **ControlUp** | N/A | N/A |
| **Nexthink** | 8.5/10 | 13 |

#### Product Analytics

| Feature | ControlUp | Nexthink | 
|---|---|---|
| **Account-Level Analytics** | Not enough data | 8.9 (9 reviews) | 
| **User-Level Analytics** | Not enough data | 8.8 (11 reviews) | 
| **Segmentation** | Not enough data | 8.7 (10 reviews) | 
| **Funnels** | Not enough data | 7.8 (9 reviews) | 
| **Alerts** | Not enough data | 8.8 (8 reviews) | 
| **Multi-Product Analytics** | Not enough data | 8.8 (8 reviews) | 
| **User Scoring** | Not enough data | 8.2 (10 reviews) | 
| **Integrations** | Not enough data | 7.4 (9 reviews) | 

#### Agentic AI - Product Analytics

| Feature | ControlUp | Nexthink | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Behavioral Analytics - Product Analytics

| Feature | ControlUp | Nexthink | 
|---|---|---|
| **Multi-Product Analytics** | Not enough data | Not enough data | 
| **User level Analytics** | Not enough data | Not enough data | 
| **Account level Analytics** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Funnels** | Not enough data | Not enough data | 

#### Platform Infrastructure - Product Analytics

| Feature | ControlUp | Nexthink | 
|---|---|---|
| **Cross System integrations** | Not enough data | Not enough data | 
| **Alerts** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### AI driven optimization - Product Analytics

| Feature | ControlUp | Nexthink | 
|---|---|---|
| **User scoring** | Not enough data | Not enough data | 
| **Adaptive learning** | Not enough data | Not enough data | 
| **Automated insights** | Not enough data | Not enough data | 
| **Autonomous task execution** | Not enough data | Not enough data | 

### Cloud Infrastructure Monitoring

| Product | Score | Reviews |
|---|---|---|
| **ControlUp** | N/A | N/A |
| **Nexthink** | 8.0/10 | 54 |

#### Monitoring

| Feature | ControlUp | Nexthink | 
|---|---|---|
| **Usage Monitoring** | Not enough data | 8.6 (53 reviews) | 
| **Database Monitoring** | Not enough data | 7.0 (45 reviews) | 
| **API Monitoring** | Not enough data | 6.9 (42 reviews) | 
| **Real-Time Monitoring - Cloud Infrastructure Monitoring** | Not enough data | 8.2 (49 reviews) | 
| **Security and Compliance Monitoring** | Not enough data | Not enough data | 

#### Administration

| Feature | ControlUp | Nexthink | 
|---|---|---|
| **Activity Monitoring** | Not enough data | 8.4 (50 reviews) | 
| **Multi-Cloud Management** | Not enough data | 7.8 (38 reviews) | 
| **Automation** | Not enough data | 8.6 (45 reviews) | 
| **Auto-Scaling & Resource Optimization** | Not enough data | Not enough data | 

#### Analysis

| Feature | ControlUp | Nexthink | 
|---|---|---|
| **Reporting** | Not enough data | 8.7 (50 reviews) | 
| **Dashboards and Visualizations** | Not enough data | 8.7 (52 reviews) | 
| **Spend Forecasting and Optimization** | Not enough data | 7.3 (39 reviews) | 

#### Agentic AI - Cloud Infrastructure Monitoring

| Feature | ControlUp | Nexthink | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### AI Automation - Cloud Infrastructure Monitoring

| Feature | ControlUp | Nexthink | 
|---|---|---|
| **AI-Powered Anomaly Detection** | Not enough data | Not enough data | 
| **AI-Driven Insight Recommendations** | Not enough data | Not enough data | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **ControlUp** | N/A | N/A |
| **Nexthink** | 8.6/10 | 37 |

#### ServiceNow Apps

| Feature | ControlUp | Nexthink | 
|---|---|---|
| **ServiceNow Integration** | Not enough data | 8.6 (26 reviews) | 
| **Value** | Not enough data | 8.6 (27 reviews) | 

#### Agentic AI - ServiceNow Store Apps

| Feature | ControlUp | Nexthink | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Digital Employee Experience (DEX) Management

| Product | Score | Reviews |
|---|---|---|
| **ControlUp** | N/A | N/A |
| **Nexthink** | 8.5/10 | 212 |

#### Experience

| Feature | ControlUp | Nexthink | 
|---|---|---|
| **Telemetry Collection** | Not enough data | 8.9 (184 reviews) | 
| **Feedback** | Not enough data | 8.6 (183 reviews) | 

#### Management

| Feature | ControlUp | Nexthink | 
|---|---|---|
| **Digital Experience Score** | Not enough data | 8.7 (194 reviews) | 
| **Alerts** | Not enough data | 8.4 (185 reviews) | 
| **Budget Analysis** | Not enough data | 7.1 (163 reviews) | 
| **Remediation** | Not enough data | 8.7 (193 reviews) | 
| **Optimization** | Not enough data | 8.6 (187 reviews) | 

#### Performance

| Feature | ControlUp | Nexthink | 
|---|---|---|
| **Troubleshooting** | Not enough data | 8.9 (195 reviews) | 
| **Uptime Monitoring** | Not enough data | 8.5 (177 reviews) | 
| **Performance Monitoring** | Not enough data | 8.9 (194 reviews) | 
| **Issue Tracking** | Not enough data | 8.2 (187 reviews) | 
| **Resource Monitoring** | Not enough data | 8.4 (183 reviews) | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **ControlUp** | N/A | N/A |
| **Nexthink** | 8.1/10 | 14 |

#### Generative AI

| Feature | ControlUp | Nexthink | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | ControlUp | Nexthink | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.7 (10 reviews) | 
| **Searchable Articles** | Not enough data | 8.3 (8 reviews) | 
| **Community Forums** | Not enough data | 8.5 (8 reviews) | 
| **Mobile Optimization** | Not enough data | 6.9 (8 reviews) | 
| **Personalization** | Not enough data | 8.8 (8 reviews) | 

#### Self-Service Platform

| Feature | ControlUp | Nexthink | 
|---|---|---|
| **Branding** | Not enough data | 8.8 (10 reviews) | 
| **Automation** | Not enough data | 9.3 (10 reviews) | 
| **Artificial Intelligence** | Not enough data | 7.2 (9 reviews) | 
| **Integrations** | Not enough data | 8.2 (11 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | ControlUp | Nexthink | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | 7.0 (5 reviews) | 
| **Cross-system Integration** | Not enough data | 7.0 (5 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | 8.3 (5 reviews) | 

---
## Categories
**Shared Categories (1):** [Digital Employee Experience (DEX) Management Software](https://www.g2.com/categories/digital-employee-experience-dex-management)


**Unique to Nexthink (5):** [Cloud Infrastructure Monitoring  Software](https://www.g2.com/categories/cloud-infrastructure-monitoring), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Product Analytics Software](https://www.g2.com/categories/product-analytics), [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)


---
## Reviewer Demographics

### By Company Size

| Segment | ControlUp | Nexthink | 
|---|---|---|
| **Small-Business** | 18.2% | 5.5% | 
| **Mid-Market** | 27.3% | 10.1% | 
| **Enterprise** | 54.5% | 84.3% | 

### By Industry

#### ControlUp

- **Information Technology and Services:** 18.2%
- **Hospital & Health Care:** 18.2%
- **Computer & Network Security:** 18.2%
- **Banking:** 18.2%
- **Health, Wellness and Fitness:** 9.1%
- **Financial Services:** 9.1%
- **Accounting:** 9.1%

#### Nexthink

- **Information Technology and Services:** 15.7%
- **Financial Services:** 7.0%
- **Hospital & Health Care:** 3.8%
- **Insurance:** 3.8%
- **Oil & Energy:** 3.8%
- **Banking:** 3.5%
- **Computer & Network Security:** 3.2%
- **Airlines/Aviation:** 2.6%
- **Pharmaceuticals:** 2.6%
- **Computer Software:** 2.3%
- **Other:** 51.6%

---
## Alternatives

### Alternatives to ControlUp

- [ThousandEyes](https://www.g2.com/products/thousandeyes/reviews) — 4.5/5 stars (80 reviews)
- [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) — 4.5/5 stars (5586 reviews)
- [Chrome Enterprise](https://www.g2.com/products/chrome-enterprise/reviews) — 4.7/5 stars (1773 reviews)
- [Absolute Secure Access](https://www.g2.com/products/absolute-secure-access/reviews) — 4.7/5 stars (225 reviews)
- [Teamviewer DEX](https://www.g2.com/products/teamviewer-dex/reviews) — 4.4/5 stars (55 reviews)
- [Goliath Performance Monitor](https://www.g2.com/products/goliath-performance-monitor/reviews) — 4.9/5 stars (13 reviews)
- [Catchpoint](https://www.g2.com/products/catchpoint/reviews) — 4.5/5 stars (112 reviews)
- [SysTrack Digital Experience Monitoring](https://www.g2.com/products/systrack-digital-experience-monitoring/reviews) — 4.5/5 stars (22 reviews)
- [Workspace ONE](https://www.g2.com/products/workspace-one/reviews) — 4.0/5 stars (40 reviews)
- [CDR Call Reporting for Cisco](https://www.g2.com/products/cdr-call-reporting-for-cisco/reviews) — 4.8/5 stars (84 reviews)

### Alternatives to Nexthink

- [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1363 reviews)
- [ThousandEyes](https://www.g2.com/products/thousandeyes/reviews) — 4.5/5 stars (80 reviews)
- [Splunk AppDynamics](https://www.g2.com/products/splunk-appdynamics/reviews) — 4.3/5 stars (375 reviews)
- [WalkMe](https://www.g2.com/products/walkme/reviews) — 4.5/5 stars (566 reviews)
- [LogicMonitor](https://www.g2.com/products/logicmonitor/reviews) — 4.5/5 stars (643 reviews)
- [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (722 reviews)
- [Whatfix](https://www.g2.com/products/whatfix/reviews) — 4.6/5 stars (545 reviews)
- [New Relic](https://www.g2.com/products/new-relic/reviews) — 4.4/5 stars (583 reviews)
- [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) — 4.4/5 stars (479 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1731 reviews)

---
## Top Discussions

### ControlUp

- Title: [What is ControlUp console?](https://www.g2.com/discussions/controlup-what-is-controlup-console) — 1 comment
  > **Top comment:** "ControlUp Real-Time console leverages the association and correlation logic of the real-time engine to generate aggregated views of multiple data sources...."
- Title: [What is ControlUp console?](https://www.g2.com/discussions/what-is-controlup-console) — 1 comment
  > **Top comment:** "ControlUp Real-Time console leverages the association and correlation logic of the real-time engine to generate aggregated views of multiple data sources...."
- Title: [What are the main components of the ControlUp cloud architecture?](https://www.g2.com/discussions/controlup-what-are-the-main-components-of-the-controlup-cloud-architecture) — 1 comment
  > **Top comment:** "ControlUp's DEX (Digital Employee Experience Management) platform supports any digital workstyle, physical endpoints, virtual desktops & apps, SaaS & web..."
- Title: [What are the main components of the ControlUp cloud architecture?](https://www.g2.com/discussions/what-are-the-main-components-of-the-controlup-cloud-architecture) — 1 comment
  > **Top comment:** "ControlUp's DEX (Digital Employee Experience Management) platform supports any digital workstyle, physical endpoints, virtual desktops & apps, SaaS & web..."
- Title: [Thanks for the support](https://www.g2.com/discussions/45436-thanks-for-the-support) — 1 comment, 1 upvote
  > **Top comment:** "ControlUp's DEX (Digital Employee Experience Management) platform supports any digital workstyle, physical endpoints, virtual desktops & apps, SaaS & web..."

### Nexthink

- Title: [What is the best way to automate categories and metrics update (API, NXQL,...)?](https://www.g2.com/discussions/35298-what-is-the-best-way-to-automate-categories-and-metrics-update-api-nxql) — 2 comments, 1 upvote
  > **Top comment:** "Tanguy. If you go to the Customer Community in Nexthink this document should answer your questions...."
- Title: [What is Nexthink used for?](https://www.g2.com/discussions/what-is-nexthink-used-for) — 1 comment
  > **Top comment:** "used as end user monitoring tool"
- Title: [What is the digital adoption process?](https://www.g2.com/discussions/what-is-the-digital-adoption-process) — 1 comment
  > **Top comment:** "Digital Adoption is the process by which users learn to leverage new or existing technology to its fullest potential and derive maximum value from a digital..."
- Title: [What is a digital adoption platform?](https://www.g2.com/discussions/what-is-a-digital-adoption-platform) — 1 comment
  > **Top comment:** "A digital adoption platform (DAP) is a software solution designed to help users adopt and fully utilize digital tools and applications. It provides on-screen..."
- Title: [When looking at self-heal and self-help what is the roadmap Nexthink has for the tool ?](https://www.g2.com/discussions/35487-when-looking-at-self-heal-and-self-help-what-is-the-roadmap-nexthink-has-for-the-tool) — 1 comment, 1 upvote
  > **Top comment:** "Hi Ionut. I would suggest reaching out to your Account Manager to discuss product road map questions. If you want me connect you, please let me know."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/controlup-technologies-controlup-vs-nexthink)