# Continually vs LiveAgent Comparison
---
## AI Generated Summary
- **G2 reviewers report** that LiveAgent excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Continually. Users appreciate its comprehensive features, such as automated triggers that enhance real-time customer interactions, making it a preferred choice for businesses looking to improve their online support.
- **According to verified reviews** , LiveAgent has a much larger user base, with over 1,480 reviews compared to Continually's 16. This extensive feedback provides a more reliable insight into user experiences, highlighting LiveAgent's consistent performance and reliability in various business environments.
- **Users say** that LiveAgent's implementation process is straightforward, with many praising its intuitive onboarding wizard. In contrast, while Continually is noted for its ease of configuration, the lack of recent reviews suggests that its user experience may not be as well-documented or tested in the current market.
- **Reviewers mention** that LiveAgent's quality of support is notably higher, with a score reflecting a strong commitment to customer service. Users have highlighted the platform's ability to unify communication channels, which streamlines customer service and enhances the overall experience.
- **Users appreciate** Continually's user-friendly chatbot creation process, describing it as "idiot-proof" and easy to explain to non-technical colleagues. However, this strength in automation does not outweigh LiveAgent's broader capabilities in customer support and engagement.
- **According to recent feedback** , LiveAgent's ability to capture and manage customer interactions across multiple channels is a standout feature, while Continually shines in lead capture through its visual workflow. However, the overall satisfaction and support quality of LiveAgent make it a more robust choice for businesses seeking comprehensive customer service solutions.



| | Continually | LiveAgent | 
|---|---|---|
| **Star Rating** | 3.8 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 17 | 1,538 | 
| **Largest Market Segment** | Small-Business (88.2% of reviews) | Small-Business (67.4% of reviews) | 
| **Entry Level Price** | No pricing available | Starting at $15.00 1 agent / Per Month | 

---
## Top Pros & Cons

### Continually

**Not enough data**

### LiveAgent

Pros:
- Ease of Use (58 reviews)
- Features (48 reviews)

Cons:
- Learning Curve (12 reviews)
- Missing Features (11 reviews)

---
## Ratings Comparison
| Rating | Continually | LiveAgent | 
|---|---|---|
  | **Meets Requirements** | 7.6 (11 reviews) | 8.9 (1300 reviews) | 
  | **Ease of Use** | 8.8 (12 reviews) | 8.9 (1305 reviews) | 
  | **Ease of Setup** | 8.9 (9 reviews) | 8.7 (868 reviews) | 
  | **Ease of Admin** | 8.8 (8 reviews) | 8.9 (854 reviews) | 
  | **Quality of Support** | 7.2 (10 reviews) | 9.1 (1239 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.3 (6 reviews) | 9.1 (830 reviews) | 
  | **Product Direction (% positive)** | 5.8 (11 reviews) | 8.9 (1264 reviews) | 

---
## Pricing

### Continually

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### LiveAgent

#### Entry-Level Pricing

Plan: Small

Price: Starting at $15.00 1 agent / Per Month

Description: E-mail support - Ticketing,
Contact forms,
Forum & Knowledge base,
iPhone/Android app


Key Features:
- Unlimited ticket history
- Unlimited email addresses 
- Advanced reporting

[Browse all 5 editions](https://www.g2.com/products/liveagent/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Continually** | N/A | N/A |
| **LiveAgent** | 8.7/10 | 1086 |

#### Ticket and Case Management

| Feature | Continually | LiveAgent | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 9.0 (780 reviews) ✓ Verified | 
| **Ticket response user experience** | Not enough data | 9.0 (780 reviews) ✓ Verified | 
| **Workflow** | Not enough data | 8.7 (758 reviews) ✓ Verified | 
| **Response Automation** | Not enough data | 8.8 (714 reviews) ✓ Verified | 
| **SLA Management** | Not enough data | 8.6 (574 reviews) ✓ Verified | 
| **Attachments/Screencasts** | Not enough data | 8.7 (703 reviews) ✓ Verified | 
| **Ticket Collaboration** | Not enough data | 8.9 (718 reviews) ✓ Verified | 
| **Customer and Contacts Database** | Not enough data | 8.6 (444 reviews) ✓ Verified | 

#### Generative AI

| Feature | Continually | LiveAgent | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.0 (31 reviews) | 
| **AI Text Summarization** | Not enough data | 8.1 (30 reviews) | 

#### Agentic AI - Help Desk

| Feature | Continually | LiveAgent | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.3 (7 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.3 (7 reviews) | 
| **Proactive Assistance** | Not enough data | 9.3 (7 reviews) | 

#### Communication Channels

| Feature | Continually | LiveAgent | 
|---|---|---|
| **Customer Portal** | Not enough data | 8.7 (654 reviews) ✓ Verified | 
| **Email to Case** | Not enough data | 9.1 (720 reviews) ✓ Verified | 
| **Chat/Live Support** | Not enough data | 9.1 (699 reviews) ✓ Verified | 
| **Social Integration** | Not enough data | 8.6 (539 reviews) ✓ Verified | 
| **Voice** | Not enough data | 8.7 (381 reviews) ✓ Verified | 

#### Platform

| Feature | Continually | LiveAgent | 
|---|---|---|
| **Mobile User Support** | Not enough data | 7.9 (413 reviews) ✓ Verified | 
| **Customization ** | Not enough data | 8.4 (663 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 8.7 (526 reviews) ✓ Verified | 
| **Integration** | Not enough data | 8.6 (377 reviews) ✓ Verified | 
| **Reporting** | Not enough data | 8.5 (647 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 8.8 (694 reviews) ✓ Verified | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Continually** | 7.7/10 | 8 |
| **LiveAgent** | N/A | N/A |

#### Messenger

| Feature | Continually | LiveAgent | 
|---|---|---|
| **Sequencing** | 7.7 (5 reviews) | Not enough data | 
| **AI** | Not enough data | Not enough data | 
| **Live Chat** | 8.1 (7 reviews) | Not enough data | 
| **Customization Interface** | 7.9 (7 reviews) | Not enough data | 

#### Channels

| Feature | Continually | LiveAgent | 
|---|---|---|
| **Social Media** | Not enough data | Not enough data | 
| **Website** | 7.3 (5 reviews) | Not enough data | 
| **Text Message (SMS)** | Not enough data | Not enough data | 
| **Voice Assistants** | Not enough data | Not enough data | 
| **Other** | Not enough data | Not enough data | 

#### Customers

| Feature | Continually | LiveAgent | 
|---|---|---|
| **Targeting** | 8.0 (5 reviews) | Not enough data | 
| **Profiles** | Not enough data | Not enough data | 
| **Analytics** | 5.7 (5 reviews) | Not enough data | 
| **Lead Gathering** | 8.6 (6 reviews) | Not enough data | 
| **Sales Conversion** | 8.0 (5 reviews) | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Continually | LiveAgent | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Continually** | N/A | N/A |
| **LiveAgent** | 8.7/10 | 6 |

#### Channels

| Feature | Continually | LiveAgent | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 8.7 (5 reviews) | 
| **Open Listening** | Not enough data | 8.3 (5 reviews) | 
| **Physical Media** | Not enough data | 8.3 (5 reviews) | 

#### Design

| Feature | Continually | LiveAgent | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 8.0 (5 reviews) | 
| **Create Content** | Not enough data | 8.7 (5 reviews) | 
| **Personalization** | Not enough data | 8.7 (5 reviews) | 
| **Inbound Identification** | Not enough data | 8.9 (6 reviews) | 
| **Regulatory Compliance** | Not enough data | 8.3 (5 reviews) | 

#### Generative AI

| Feature | Continually | LiveAgent | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Continually** | N/A | N/A |
| **LiveAgent** | N/A | N/A |

#### Usability

| Feature | Continually | LiveAgent | 
|---|---|---|
| **All-Employee Access** | Not enough data | Not enough data | 
| **Supporting Documents** | Not enough data | Not enough data | 
| **Two-Way Communication** | Not enough data | Not enough data | 

#### Reporting

| Feature | Continually | LiveAgent | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Performance Monitoring** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Continually | LiveAgent | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Continually** | N/A | N/A |
| **LiveAgent** | N/A | N/A |

#### Productivity Tools

| Feature | Continually | LiveAgent | 
|---|---|---|
| **Notes** | Not enough data | Not enough data | 
| **Internal Discussion** | Not enough data | Not enough data | 
| **Assignments and Tasks** | Not enough data | Not enough data | 
| **Workflows** | Not enough data | Not enough data | 
| **Templates** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Tagging System** | Not enough data | Not enough data | 

#### Analytics

| Feature | Continually | LiveAgent | 
|---|---|---|
| **Trends** | Not enough data | Not enough data | 
| **Performance Tracking** | Not enough data | Not enough data | 
| **Email Tracking** | Not enough data | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | Continually | LiveAgent | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Continually** | N/A | N/A |
| **LiveAgent** | 8.0/10 | 8 |

#### Channels

| Feature | Continually | LiveAgent | 
|---|---|---|
| **Voice** | Not enough data | 8.8 (7 reviews) | 
| **Social** | Not enough data | 8.1 (7 reviews) | 
| **Web Chat** | Not enough data | 9.3 (7 reviews) | 
| **Mobile SMS** | Not enough data | 5.7 (7 reviews) | 
| **Email** | Not enough data | 8.8 (7 reviews) | 

#### Generative AI

| Feature | Continually | LiveAgent | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Functions

| Feature | Continually | LiveAgent | 
|---|---|---|
| **Session Routing** | Not enough data | 9.0 (7 reviews) | 
| **Session Queuing** | Not enough data | 8.8 (7 reviews) | 
| **Concurrent Calling** | Not enough data | 8.1 (7 reviews) | 
| **Speech Analytics** | Not enough data | 6.3 (5 reviews) | 
| **Auto Dialer** | Not enough data | 5.8 (6 reviews) | 
| **IVR** | Not enough data | 8.1 (6 reviews) | 
| **Inbound Screen Pop** | Not enough data | 7.4 (7 reviews) | 
| **Persistent Data** | Not enough data | 8.3 (7 reviews) | 

#### Agentic AI - Contact Center

| Feature | Continually | LiveAgent | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Continually | LiveAgent | 
|---|---|---|
| **Session Summary Notes** | Not enough data | 9.3 (5 reviews) | 
| **Administrator Access** | Not enough data | 8.6 (6 reviews) | 
| **Reporting & Dashboards** | Not enough data | 8.9 (6 reviews) | 
| **Session Recording** | Not enough data | 8.3 (6 reviews) | 
| **Agent Scheduling and Assignment** | Not enough data | 8.6 (6 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Continually** | N/A | N/A |
| **LiveAgent** | 8.8/10 | 8 |

#### Responses

| Feature | Continually | LiveAgent | 
|---|---|---|
| **Customization** | Not enough data | 8.6 (7 reviews) | 
| **Control** | Not enough data | 8.6 (6 reviews) | 
| **Route To Human** | Not enough data | 8.9 (6 reviews) | 
| **Menu bars** | Not enough data | 8.9 (6 reviews) | 
| **Drip sequences** | Not enough data | 8.3 (5 reviews) | 

#### Platform

| Feature | Continually | LiveAgent | 
|---|---|---|
| **Live chat** | Not enough data | 9.4 (6 reviews) | 
| **Integrations** | Not enough data | 9.4 (6 reviews) | 
| **Branding** | Not enough data | 8.9 (6 reviews) | 
| **Analytics** | Not enough data | 8.6 (6 reviews) | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | 8.9 (6 reviews) | 
| **Collection of information** | Not enough data | 8.9 (6 reviews) | 

#### Generative AI

| Feature | Continually | LiveAgent | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.1 (6 reviews) | 
| **AI Text Summarization** | Not enough data | 8.3 (6 reviews) | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Continually** | N/A | N/A |
| **LiveAgent** | N/A | N/A |

#### Feedback Management

| Feature | Continually | LiveAgent | 
|---|---|---|
| **Tagging** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Custom Reports and Dashboards** | Not enough data | Not enough data | 

#### Feedback Analysis

| Feature | Continually | LiveAgent | 
|---|---|---|
| **Thematic Analysis** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **NPS/CSAT Scoring** | Not enough data | Not enough data | 

#### Feedback Sources

| Feature | Continually | LiveAgent | 
|---|---|---|
| **Online Reviews** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 
| **Social Media** | Not enough data | Not enough data | 
| **Customer Service Channels** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Continually | LiveAgent | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Continually** | N/A | N/A |
| **LiveAgent** | N/A | N/A |

#### Platform

| Feature | Continually | LiveAgent | 
|---|---|---|
| **Omnichannel** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Call Back** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Continually | LiveAgent | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Workforce Management

| Feature | Continually | LiveAgent | 
|---|---|---|
| **Call Monitoring** | Not enough data | Not enough data | 
| **Performance Evaluation** | Not enough data | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Continually | LiveAgent | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Continually | LiveAgent | 
|---|---|---|
| **Call Recording** | Not enough data | Not enough data | 
| **Reporting & Dashboards** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Continually** | 9.3/10 | 5 |
| **LiveAgent** | 8.7/10 | 951 |

#### Generative AI

| Feature | Continually | LiveAgent | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.6 (22 reviews) | 
| **AI Text Summarization** | Not enough data | 8.0 (23 reviews) | 
| **AI Text-to-Speech** | Not enough data | 7.7 (22 reviews) | 

#### Communication

| Feature | Continually | LiveAgent | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 9.3 (486 reviews) ✓ Verified | 
| **Notifications** | 9.3 (5 reviews) | 9.0 (489 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | 8.9 (376 reviews) ✓ Verified | 
| **In-App Messaging** | Not enough data | 9.0 (375 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | 8.8 (61 reviews) | 

####  Internal Use

| Feature | Continually | LiveAgent | 
|---|---|---|
| **Customization ** | Not enough data | 8.4 (663 reviews) ✓ Verified | 
| **Conversation Archiving** | Feature Not Available | 9.1 (422 reviews) ✓ Verified | 
| **Lead Development** | Not enough data | 8.5 (55 reviews) | 
| **Knowledge Base** | Not enough data | 8.9 (403 reviews) ✓ Verified | 
| **Team Inbox ** | Not enough data | 9.1 (384 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 8.9 (382 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Continually** | N/A | N/A |
| **LiveAgent** | 8.4/10 | 484 |

#### Generative AI

| Feature | Continually | LiveAgent | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.8 (17 reviews) | 

#### Self-Service Experience

| Feature | Continually | LiveAgent | 
|---|---|---|
| **Knowledge Base** | Not enough data | 9.1 (324 reviews) | 
| **Searchable Articles** | Not enough data | 8.9 (305 reviews) | 
| **Community Forums** | Not enough data | 8.9 (273 reviews) | 
| **Mobile Optimization** | Not enough data | 8.1 (41 reviews) | 
| **Personalization** | Not enough data | 8.3 (45 reviews) | 

#### Self-Service Platform

| Feature | Continually | LiveAgent | 
|---|---|---|
| **Branding** | Not enough data | 8.6 (46 reviews) | 
| **Automation** | Not enough data | 8.3 (47 reviews) | 
| **Artificial Intelligence** | Not enough data | 7.4 (41 reviews) | 
| **Integrations** | Not enough data | 8.7 (43 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Continually | LiveAgent | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Continually** | N/A | N/A |
| **LiveAgent** | 9.0/10 | 320 |

#### Generative AI

| Feature | Continually | LiveAgent | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.9 (13 reviews) | 
| **AI Text Summarization** | Not enough data | 7.9 (13 reviews) | 

#### Process

| Feature | Continually | LiveAgent | 
|---|---|---|
| **Mentions** | Not enough data | 9.0 (56 reviews) | 
| **Tickets** | Not enough data | 9.3 (252 reviews) | 
| **Macros** | Not enough data | 9.1 (196 reviews) | 

#### Channels

| Feature | Continually | LiveAgent | 
|---|---|---|
| **Email** | Not enough data | 9.3 (248 reviews) | 
| **Social** | Not enough data | 9.0 (232 reviews) | 
| **Live Chat** | Not enough data | 9.3 (249 reviews) | 
| **Phone** | Not enough data | 9.1 (186 reviews) | 
| **Text** | Not enough data | Feature Not Available | 

#### Insight

| Feature | Continually | LiveAgent | 
|---|---|---|
| **Surveys** | Not enough data | 9.0 (174 reviews) | 
| **Reporting** | Not enough data | 9.0 (222 reviews) | 
| **Visitor Activity** | Not enough data | 9.2 (220 reviews) | 
| **Help Desk** | Not enough data | 9.3 (225 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Continually** | N/A | N/A |
| **LiveAgent** | 8.3/10 | 14 |

#### Generative AI

| Feature | Continually | LiveAgent | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.0 (14 reviews) | 
| **AI Text Summarization** | Not enough data | 7.6 (14 reviews) | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Continually** | N/A | N/A |
| **LiveAgent** | N/A | N/A |

#### Generative AI

| Feature | Continually | LiveAgent | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Survey Management

| Feature | Continually | LiveAgent | 
|---|---|---|
| **Brand Design Consistency** | Not enough data | Not enough data | 
| **Survey Deployment** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Device Responsiveness** | Not enough data | Not enough data | 

#### Process Management

| Feature | Continually | LiveAgent | 
|---|---|---|
| **Feedback Aggregation** | Not enough data | Not enough data | 
| **Trigger Alerts** | Not enough data | Not enough data | 
| **Real-Time Analysis** | Not enough data | Not enough data | 
| **Real-Time Action** | Not enough data | Not enough data | 

#### System Management

| Feature | Continually | LiveAgent | 
|---|---|---|
| **Security** | Not enough data | Not enough data | 
| **System Monitoring** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Continually** | N/A | N/A |
| **LiveAgent** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Continually | LiveAgent | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Continually | LiveAgent | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Continually | LiveAgent | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Continually | LiveAgent | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Continually** | N/A | N/A |
| **LiveAgent** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Continually | LiveAgent | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to Continually (1):** [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing)

**Unique to LiveAgent (13):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Chatbots Software](https://www.g2.com/categories/chatbots), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Help Desk Software](https://www.g2.com/categories/help-desk), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Contact Center Software](https://www.g2.com/categories/contact-center), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)


---
## Reviewer Demographics

### By Company Size

| Segment | Continually | LiveAgent | 
|---|---|---|
| **Small-Business** | 88.2% | 67.4% | 
| **Mid-Market** | 11.8% | 23.1% | 
| **Enterprise** | 0% | 9.5% | 

### By Industry

#### Continually

- **Marketing and Advertising:** 17.6%
- **Professional Training & Coaching:** 11.8%
- **Internet:** 11.8%
- **Information Technology and Services:** 11.8%
- **Financial Services:** 11.8%
- **Renewables & Environment:** 5.9%
- **Non-Profit Organization Management:** 5.9%
- **Music:** 5.9%
- **Management Consulting:** 5.9%
- **Leisure, Travel & Tourism:** 5.9%
- **Other:** 5.9%

#### LiveAgent

- **Information Technology and Services:** 12.9%
- **Computer Software:** 7.2%
- **Marketing and Advertising:** 5.5%
- **Retail:** 5.5%
- **Internet:** 4.5%
- **Leisure, Travel & Tourism:** 3.7%
- **Computer & Network Security:** 3.0%
- **Consumer Services:** 3.0%
- **Telecommunications:** 2.5%
- **Education Management:** 2.2%
- **Other:** 50.0%

---
## Alternatives

### Alternatives to Continually

- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Qualified](https://www.g2.com/products/qualified/reviews) — 4.9/5 stars (1478 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2096 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews)
- [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — 4.4/5 stars (14760 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7622 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4063 reviews)
- [GTM Studio - Powered by ZoomInfo](https://www.g2.com/products/gtm-studio-powered-by-zoominfo/reviews) — 4.5/5 stars (3512 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)

### Alternatives to LiveAgent

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6945 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7622 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7331 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews)

---
## Top Discussions

### Continually

No discussions available for this product.

### LiveAgent

- Title: [Has there been any reports of getting support from a Bot on liveagent?](https://www.g2.com/discussions/12112-has-there-been-any-reports-of-getting-support-from-a-bot-on-liveagent) — 2 comments, 1 upvote
  > **Top comment:** "LiveAgent offer many integration apps. One of them is Quriobot which is a bot for your Live chat. 

I never used it but I know it possible to do so, read..."
- Title: [What is LiveAgent used for?](https://www.g2.com/discussions/what-is-liveagent-used-for) — 1 comment
  > **Top comment:** "LiveAgent is a customer support and help desk software that provides businesses with a unified platform to manage customer communications across various..."
- Title: [how do i see the entire display of the ticket without clicking the enlarge button?](https://www.g2.com/discussions/how-do-i-see-the-entire-display-of-the-ticket-without-clicking-the-enlarge-button) — 1 comment, 1 upvote
  > **Top comment:** "Ticket"
- Title: [Do you offer standalone licenses as well?](https://www.g2.com/discussions/do-you-offer-standalone-licenses-as-well) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Prices of on-premise licenses start at $899 (one-time-fee, 3 agent seats included).
https://www.ladesk.com/pricing/standalone/"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/continually-vs-liveagent)