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At a Glance
Market Segments
Enterprise (51.0% of reviews)
Mid-Market (54.0% of reviews)
Entry-Level Pricing
Free
Free 10000 Sessions Per Month
Contentsquare
Star Rating
(490)4.7 out of 5
Market Segments
Enterprise (51.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansHeap
Star Rating
(1,095)4.4 out of 5
Market Segments
Mid-Market (54.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10000 Sessions Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Heap | by Contentsquare excels in Standard Event Tracking with a score of 9.0, while Contentsquare's score of 8.6 indicates it may not be as robust in this area. Reviewers mention that Heap's ability to automatically capture events without manual tagging is a significant advantage for teams looking to streamline their analytics process.
- Reviewers mention that Contentsquare shines in Quality of Support, scoring 9.4 compared to Heap's 8.7. Users on G2 appreciate the responsiveness and helpfulness of Contentsquare's support team, often highlighting their proactive approach in resolving issues.
- Users say that Contentsquare offers superior User Segmentation capabilities with a score of 9.0, while Heap's score of 8.6 suggests it may not provide as granular segmentation options. Reviewers mention that Contentsquare's advanced segmentation features allow for more targeted marketing efforts.
- G2 users report that Heap | by Contentsquare has a more user-friendly Ease of Setup with a score of 8.5, compared to Contentsquare's 7.6. Users appreciate the straightforward onboarding process and intuitive interface of Heap, making it easier for teams to get started quickly.
- Reviewers mention that Contentsquare excels in Behavioral Analysis with a score of 9.5, while Heap's score of 9.1 is still strong but slightly lower. Users report that Contentsquare's detailed insights into user behavior help in optimizing the customer journey effectively.
- Users on G2 highlight that Heap | by Contentsquare has a competitive edge in Real-Time Monitoring with a score of 8.9, while Contentsquare's score of 8.7 indicates it may not be as effective in providing immediate insights. Reviewers say that Heap's real-time capabilities allow for quicker decision-making and adjustments to marketing strategies.
Pricing
Entry-Level Pricing
Contentsquare
Free plan
Free
A simple way to get started
- Up to 20k monthly sessions
- Session Replay and unlimited heatmaps
- 1 month of data access
Heap
Free
Free
10000 Sessions Per Month
Find product-market fit
- Up to 10K monthly sessions
- Core analytics charts
- Unlimited enrichment sources
Free Trial
Contentsquare
Free Trial is available
Heap
Free Trial is available
Ratings
Meets Requirements
9.0
329
8.6
857
Ease of Use
8.5
328
8.1
866
Ease of Setup
7.7
115
8.5
314
Ease of Admin
8.4
98
8.6
317
Quality of Support
9.4
325
8.7
680
Has the product been a good partner in doing business?
9.3
97
8.8
299
Product Direction (% positive)
9.3
285
8.7
795
Features by Category
Metrics
9.0
152
8.6
397
9.2
154
8.4
365
9.1
155
8.3
327
8.6
139
9.0
398
8.8
132
8.8
391
8.9
113
8.0
305
8.7
110
8.1
279
9.0
154
8.7
347
9.1
142
8.7
368
Reporting
8.6
136
8.6
365
8.8
117
8.0
293
8.3
130
8.7
330
8.9
159
8.3
358
9.0
131
8.2
205
8.6
107
8.4
225
8.6
146
8.3
375
Other
8.7
114
8.4
339
8.0
99
8.0
185
8.8
108
7.6
192
8.3
107
8.2
214
9.0
127
8.1
149
8.3
63
8.0
45
8.7
88
7.9
47
Agentic AI - Digital Analytics
8.3
5
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.6
6
Not enough data
Administration
8.4
105
8.4
274
8.4
94
8.6
99
8.8
136
8.6
412
9.0
126
8.7
388
User Identification
8.5
11
8.1
41
9.0
22
8.6
94
8.3
9
8.5
68
Tracking & Reporting
9.0
15
8.6
102
8.4
18
8.4
93
8.3
7
8.1
80
8.3
22
8.1
97
9.3
22
8.2
96
8.8
17
8.4
90
Metrics
9.2
26
8.3
65
9.3
23
7.9
51
8.8
20
8.0
56
8.9
16
8.2
57
9.0
25
8.4
68
User Behavior
9.4
121
|
Verified
9.4
83
8.8
112
|
Verified
9.0
73
8.9
110
|
Verified
9.0
69
A/B Testing
8.5
88
|
Verified
9.1
52
8.4
59
8.9
24
9.1
117
9.3
61
7.9
67
|
Verified
9.3
44
Visitor Information
8.0
81
|
Verified
9.3
66
8.0
81
8.9
61
Agentic AI - Session Replay
7.9
12
Not enough data
Product Analytics
8.6
26
8.3
301
8.9
32
8.7
359
9.1
39
8.5
328
9.4
38
8.7
352
8.8
30
7.9
106
8.8
26
8.4
224
8.5
24
7.8
93
8.8
26
8.3
255
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
8.6
85
Not enough data
8.4
87
Not enough data
8.6
83
Not enough data
8.2
69
Not enough data
7.8
72
Not enough data
7.3
49
Administration
Not enough data
8.1
69
Not enough data
8.2
50
Not enough data
8.5
65
Generative AI
Not enough data
Not enough data
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
8.9
28
Not enough data
9.4
40
Not enough data
9.6
38
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
9.3
26
Not enough data
8.6
27
Not enough data
7.6
21
Not enough data
Performance
8.9
20
Not enough data
9.4
29
Not enough data
8.6
27
Not enough data
8.3
19
Not enough data
Platform Basics
8.3
52
Not enough data
8.1
60
Not enough data
8.4
63
Not enough data
7.9
42
Not enough data
8.8
33
Not enough data
Agentic AI - Customer Journey Mapping
7.9
7
Not enough data
Platform Basics
8.7
79
9.2
30
9.0
111
9.2
31
Platform Data
8.8
115
9.1
32
8.6
81
8.7
34
8.8
117
9.2
33
8.6
81
8.9
33
Platform Additional Functionality
9.0
124
9.2
33
8.4
78
8.9
31
8.2
71
7.9
15
Agentic AI - Customer Journey Analytics
7.1
11
Not enough data
7.3
10
Not enough data
8.2
10
Not enough data
8.0
10
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
8.7
18
Not enough data
9.1
23
Not enough data
9.0
26
Not enough data
9.3
25
Process Management
Not enough data
9.1
23
Not enough data
9.1
23
Not enough data
9.4
26
Not enough data
9.3
25
System Management
Not enough data
9.4
20
Not enough data
9.3
14
Agentic AI - Heatmap Tools
8.1
6
Not enough data
7.5
6
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
7.8
6
Not enough data
8.6
6
Not enough data
Analysis
9.0
119
Not enough data
9.0
124
Not enough data
9.1
113
Not enough data
8.9
118
Not enough data
9.1
123
Not enough data
Reporting
9.3
134
Not enough data
8.7
127
Not enough data
8.8
115
Not enough data
9.0
118
Not enough data
Metrics
9.2
26
8.3
65
9.3
23
7.9
51
8.8
20
8.0
56
8.9
16
8.2
57
9.0
25
8.4
68
Variation Testing
8.8
7
8.5
37
Not enough data
Feature Not Available
9.3
14
8.7
45
9.4
11
8.6
45
8.6
6
8.3
43
9.0
5
8.2
29
Reporting
9.0
15
8.4
64
9.0
16
8.2
65
Personalization
8.3
10
Feature Not Available
9.3
9
Feature Not Available
9.1
11
8.3
38
Administration
8.3
9
8.1
52
8.7
9
7.8
15
9.5
16
8.5
62
9.3
14
8.9
63
Categories
Categories
Shared Categories
Contentsquare and Heap are categorized as Session Replay, Customer Journey Analytics, Digital Analytics, Product Analytics, Mobile App Optimization, and Mobile App Analytics
Unique Categories
Contentsquare is categorized as Customer Journey Mapping, Digital Experience Monitoring (DEM), and Heatmap Tools
Heap is categorized as E-Commerce Analytics and Enterprise Feedback Management
Reviews
Reviewers' Company Size
Contentsquare
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Heap
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
18.5%
Apparel & Fashion
12.1%
Telecommunications
6.0%
Computer Software
5.3%
Insurance
4.6%
Other
53.4%
Computer Software
16.5%
Information Technology and Services
12.0%
Financial Services
9.0%
Marketing and Advertising
7.6%
Internet
5.4%
Other
49.3%
Discussions
Contentsquare has no discussions with answers
Does Heap work with multiple domains or websites?
1 Comment
MM
yes it supports, for instance we have 5 different websites, and you can create each project for each websites and do you analysis, all you need is to just...Read more
Does Heap support multiple projects on the same account?
1 Comment
MM
yes it supports multiple projects, Under the menu accounts, settings u can add multi projects. Read more
Does Heap work well with single-page web apps built on Backbone, Angular, and other frameworks?
1 Comment
MM
It should work for sure, heap will look for user visit on the page, and event actions triggered on the components on the object the present in your page. Read more
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