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At a Glance
Market Segments
Mid-Market (37.6% of reviews)
Enterprise (44.5% of reviews)
Entry-Level Pricing
$0.00
No pricing available
Contentful
Star Rating
(319)4.2 out of 5
Market Segments
Mid-Market (37.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 3 pricing plansWhatfix
Star Rating
(494)4.6 out of 5
Market Segments
Enterprise (44.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about WhatfixSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Contentful excels in its Developer Tools with a score of 8.9, making it a preferred choice for developers looking for robust API integrations. In contrast, Whatfix's developer tools score is not as high, indicating it may not cater as effectively to technical users.
- Reviewers mention that Whatfix shines in Quality of Support, achieving a remarkable score of 9.7, which users appreciate for its responsiveness and helpfulness. Contentful, while still decent at 8.4, does not match the level of support provided by Whatfix.
- G2 users highlight Contentful's strong Content Authoring capabilities with a score of 8.3, particularly praising its Rich Text Editor and Versioning features. However, Whatfix's content authoring tools are less emphasized, suggesting a potential gap in this area.
- Users on G2 report that Whatfix's Multi-CMS Support is exceptional, scoring 9.0, which is crucial for organizations using multiple content management systems. Contentful does not offer the same level of flexibility, which may limit its appeal for such users.
- Reviewers mention that Whatfix's Text Bubble Walkthroughs score of 9.0 is a standout feature, providing an intuitive onboarding experience. In comparison, Contentful lacks similar user guidance features, which could impact user adoption.
- Users say that Contentful's Asset Management features, scoring 7.8, are effective but could benefit from enhancements. Whatfix does not specifically highlight asset management, indicating a potential area where Contentful may have an edge.
Pricing
Entry-Level Pricing
Whatfix
No pricing availableFree Trial
Contentful
Free Trial is available
Whatfix
Free Trial is available
Ratings
Meets Requirements
8.4
231
8.8
338
Ease of Use
8.4
234
8.6
408
Ease of Setup
8.2
114
8.3
358
Ease of Admin
8.4
107
8.5
278
Quality of Support
8.4
188
9.7
338
Has the product been a good partner in doing business?
8.6
98
9.5
277
Product Direction (% positive)
7.4
219
9.7
323
Features by Category
Content
8.3
147
|
Verified
Not enough data
7.9
145
|
Verified
Not enough data
7.9
132
|
Verified
Not enough data
7.7
114
|
Verified
Not enough data
7.9
100
|
Verified
Not enough data
8.4
90
|
Verified
Not enough data
7.8
132
|
Verified
Not enough data
7.7
137
|
Verified
Not enough data
8.2
133
|
Verified
Not enough data
Design
7.1
64
Not enough data
7.3
67
Not enough data
7.5
80
|
Verified
Not enough data
8.2
124
|
Verified
Not enough data
Platform
7.7
77
Not enough data
7.9
108
|
Verified
Not enough data
8.1
124
|
Verified
Not enough data
8.0
137
|
Verified
Not enough data
8.3
125
|
Verified
Not enough data
8.3
117
|
Verified
Not enough data
8.0
101
|
Verified
Not enough data
8.7
119
|
Verified
Not enough data
Agentic AI - Web Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.5
6
Not enough data
7.5
6
Not enough data
7.8
6
Not enough data
Content Management
8.9
6
Not enough data
8.6
7
Not enough data
7.5
6
Not enough data
Design & Development
8.1
6
Not enough data
7.2
6
Not enough data
7.8
6
Not enough data
Agentic AI - Digital Experience Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
Not enough data
8.0
156
Not enough data
8.1
172
User Support
Not enough data
8.2
163
Not enough data
8.0
142
Not enough data
8.0
144
Walkthrough Type
Not enough data
8.5
166
Not enough data
8.9
190
Platform Basics - Digital Adoption Platform
Not enough data
8.3
39
Not enough data
8.7
40
Analytics - Digital Adoption Platform
Not enough data
8.4
39
Functions - Digital Adoption Platform
Not enough data
8.2
38
Not enough data
8.5
43
Agentic AI - Digital Adoption Platform
Not enough data
7.2
28
Product Analytics
Not enough data
8.1
51
Not enough data
8.1
51
Not enough data
7.8
47
Not enough data
7.6
46
Not enough data
7.5
46
Not enough data
7.2
41
Not enough data
7.0
36
Not enough data
7.4
43
Agentic AI - Product Analytics
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Functionality
8.8
13
Not enough data
8.8
12
Not enough data
8.5
13
Not enough data
Management
9.2
13
Not enough data
9.2
11
Not enough data
8.3
13
Not enough data
Support
Feature Not Available
Not enough data
9.0
13
Not enough data
8.8
13
Not enough data
Publishing
8.1
60
|
Verified
Not enough data
8.6
66
|
Verified
Not enough data
7.5
27
Not enough data
Development
7.9
77
|
Verified
Not enough data
8.6
77
|
Verified
Not enough data
7.5
59
|
Verified
Not enough data
7.7
39
|
Verified
Not enough data
Analytics
7.5
47
|
Verified
Not enough data
7.8
61
|
Verified
Not enough data
Agentic AI - Headless CMS
Not enough data
Not enough data
Generative AI
Not enough data
7.6
51
Self-Service Experience
Not enough data
8.9
147
Not enough data
8.8
142
Not enough data
8.1
94
Not enough data
7.0
68
Not enough data
8.2
84
Self-Service Platform
Not enough data
8.6
91
Not enough data
8.1
88
Not enough data
7.6
77
Not enough data
8.0
89
Agentic AI - Customer Self-Service
Not enough data
7.1
13
Not enough data
7.3
13
Not enough data
6.8
13
Not enough data
7.1
14
Not enough data
6.8
12
Not enough data
7.7
13
Not enough data
7.1
13
Agentic AI - Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Contentful and Whatfix share no categories
Unique Categories
Contentful is categorized as WebOps Platforms, Digital Experience Platforms (DXP), Headless CMS, Web Content Management, and Personalization
Whatfix is categorized as Product Analytics, Digital Adoption Platform, Customer Self-Service, and SAP Store
Reviews
Reviewers' Company Size
Contentful
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Whatfix
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.2%
Computer Software
11.2%
Non-Profit Organization Management
7.3%
Financial Services
5.9%
Internet
5.0%
Other
58.4%
Computer Software
16.1%
Information Technology and Services
14.0%
Financial Services
4.0%
Insurance
3.8%
Banking
3.1%
Other
59.1%
Discussions
Can you do dynamic input validation on dropdowns?
1 Comment
GH
You can do dynamic validation on anything, but it would require that you wrap the open source contentful field editors with your own javascript validation...Read more
What does Whatfix do?
3 Comments
GF
Overall, Whatfix aims to enhance user productivity, reduce support costs, and drive digital transformation within organizations.
How? Whatfix is a digital...Read more
What is the best way to showcase videos using the platform?
1 Comment
KE
Hi Christopher
I have added a video to the self-help tab.
You can do this if you have created the video and have it saved. I use Vimeo. Once you...Read more
Which one of them is a direct competitor of Whatfix?
1 Comment
GF
Digital Adoption Platforms are a category of their own. Because of the unique features and capabilities, it is hard to compare them to other types of...Read more
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