# MSP360 Connect vs ScreenConnect Comparison

| | MSP360 Connect | ScreenConnect | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 52 | 501 | 
| **Largest Market Segment** | Small-Business (75.5% of reviews) | Small-Business (66.0% of reviews) | 
| **Entry Level Price** | Free 1 User | No pricing available | 

---
## Top Pros & Cons

### MSP360 Connect

Pros:
- Affordable (1 reviews)
- Ease of Use (1 reviews)

Cons:
- Audio Issues (1 reviews)
- Remote Access Issues (1 reviews)

### ScreenConnect

Pros:
- Reliability (5 reviews)
- Remote Work (5 reviews)

Cons:
- Expensive (4 reviews)
- Remote Access Issues (4 reviews)

---
## Ratings Comparison
| Rating | MSP360 Connect | ScreenConnect | 
|---|---|---|
  | **Meets Requirements** | 8.9 (39 reviews) | 9.3 (413 reviews) | 
  | **Ease of Use** | 8.9 (39 reviews) | 9.3 (416 reviews) | 
  | **Ease of Setup** | 9.3 (21 reviews) | 8.9 (341 reviews) | 
  | **Ease of Admin** | 9.1 (20 reviews) | 8.9 (337 reviews) | 
  | **Quality of Support** | 9.0 (28 reviews) | 8.8 (355 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (16 reviews) | 9.1 (321 reviews) | 
  | **Product Direction (% positive)** | 9.1 (39 reviews) | 8.6 (406 reviews) | 

---
## Pricing

### MSP360 Connect

#### Entry-Level Pricing

Plan: Connect Free

Price: Free 1 User

Description: For personal use

Key Features:
- 5 devices in the address book
- Attended access only
- File transfer

[Browse all 3 editions](https://www.g2.com/products/msp360-connect/pricing)

#### Free Trial

Yes

### ScreenConnect

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **MSP360 Connect** | N/A | N/A |
| **ScreenConnect** | N/A | N/A |

#### Communication

| Feature | MSP360 Connect | ScreenConnect | 
|---|---|---|
| **Status Updates** | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | 

#### Content Management

| Feature | MSP360 Connect | ScreenConnect | 
|---|---|---|
| **File Sharing** | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | MSP360 Connect | ScreenConnect | 
|---|---|---|
| **Task Management** | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | 

#### Administration

| Feature | MSP360 Connect | ScreenConnect | 
|---|---|---|
| **Moderation** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

### Screen Sharing

| Product | Score | Reviews |
|---|---|---|
| **MSP360 Connect** | N/A | N/A |
| **ScreenConnect** | 8.3/10 | 20 |

#### Presenter Tools

| Feature | MSP360 Connect | ScreenConnect | 
|---|---|---|
| **Live Preview** | Not enough data | 8.6 (14 reviews) | 
| **Notifications Blocker** | Not enough data | Feature Not Available | 
| **Remote Control** | Not enough data | 9.7 (18 reviews) | 
| **Switch Presenter** | Not enough data | 8.9 (15 reviews) | 

#### Conferencing Options

| Feature | MSP360 Connect | ScreenConnect | 
|---|---|---|
| **Group Live Chat** | Not enough data | 7.7 (13 reviews) | 
| **Audio Conferencing** | Not enough data | 6.5 (12 reviews) | 
| **Video Conferencing** | Not enough data | Feature Not Available | 

#### Application Tools

| Feature | MSP360 Connect | ScreenConnect | 
|---|---|---|
| **Password Protection** | Not enough data | 7.9 (12 reviews) | 
| **Recording** | Not enough data | 8.7 (15 reviews) | 
| **In-Browser Application** | Not enough data | Feature Not Available | 

#### Agentic AI - Screen Sharing

| Feature | MSP360 Connect | ScreenConnect | 
|---|---|---|
| **Decision Making** | Not enough data | Not enough data | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **MSP360 Connect** | N/A | N/A |
| **ScreenConnect** | N/A | N/A |

#### Collaboration Tools

| Feature | MSP360 Connect | ScreenConnect | 
|---|---|---|
| **Screen Sharing** | Not enough data | Not enough data | 
| **Presentations** | Not enough data | Not enough data | 
| **Whiteboarding** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Hand Raising** | Not enough data | Not enough data | 

#### Meeting Coordination

| Feature | MSP360 Connect | ScreenConnect | 
|---|---|---|
| **Scheduling** | Not enough data | Not enough data | 
| **Recording** | Not enough data | Not enough data | 
| **Participant Permissions** | Not enough data | Not enough data | 
| **One-Click Join** | Not enough data | Not enough data | 

#### Software Type

| Feature | MSP360 Connect | ScreenConnect | 
|---|---|---|
| **Mobile** | Not enough data | Not enough data | 
| **Browser Application** | Not enough data | Not enough data | 
| **Desktop Application** | Not enough data | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | MSP360 Connect | ScreenConnect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **MSP360 Connect** | N/A | N/A |
| **ScreenConnect** | 8.8/10 | 68 |

#### Administration

| Feature | MSP360 Connect | ScreenConnect | 
|---|---|---|
| **Screen Sharing** | Not enough data | 9.7 (52 reviews) | 
| **File Sharing** | Not enough data | 9.3 (43 reviews) | 
| **Session Recording** | Not enough data | 9.1 (39 reviews) | 
| **Unattended Remote Access** | Not enough data | 9.3 (51 reviews) | 
| **Multi - Session Handling** | Not enough data | 9.2 (44 reviews) | 
| **Multi-Monitor Support** | Not enough data | 9.0 (46 reviews) | 

#### Maintenance

| Feature | MSP360 Connect | ScreenConnect | 
|---|---|---|
| **Remote Reboot** | Not enough data | 9.4 (46 reviews) | 
| **Remote Printing** | Not enough data | 8.7 (34 reviews) | 

#### Communication 

| Feature | MSP360 Connect | ScreenConnect | 
|---|---|---|
| **Text Chat** | Not enough data | 8.9 (43 reviews) | 
| **VoIP** | Not enough data | 7.6 (28 reviews) | 
| **Video Conference Call** | Not enough data | Feature Not Available | 
| **Screen Annotations** | Not enough data | 8.1 (36 reviews) | 

#### Security

| Feature | MSP360 Connect | ScreenConnect | 
|---|---|---|
| **Data Encryption** | Not enough data | 8.8 (31 reviews) | 
| **Compliance** | Not enough data | 8.9 (35 reviews) | 

#### Device Support

| Feature | MSP360 Connect | ScreenConnect | 
|---|---|---|
| **Mobile Device Access** | Not enough data | 8.0 (39 reviews) | 
| **Multi-Platform Support** | Not enough data | 8.8 (40 reviews) | 
| **Cross-Platform** | Not enough data | 8.8 (40 reviews) | 

#### Performance

| Feature | MSP360 Connect | ScreenConnect | 
|---|---|---|
| **Reporting** | Not enough data | 8.2 (39 reviews) | 

### OT Secure Remote Access

| Product | Score | Reviews |
|---|---|---|
| **MSP360 Connect** | N/A | N/A |
| **ScreenConnect** | N/A | N/A |

#### Administration

| Feature | MSP360 Connect | ScreenConnect | 
|---|---|---|
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Policy, User, and Role Management - Privileged Access Manager** | Not enough data | Not enough data | 
| **Network Mapping** | Not enough data | Not enough data | 
| **Governance** | Not enough data | Not enough data | 

#### Functionality

| Feature | MSP360 Connect | ScreenConnect | 
|---|---|---|
| **Temporary, time-limited privilege** | Not enough data | Not enough data | 
| **Network Segmentation** | Not enough data | Not enough data | 
| **Adaptive Access Control** | Not enough data | Not enough data | 
| **Access Control** | Not enough data | Not enough data | 
| **Workflows** | Not enough data | Not enough data | 

#### Reporting

| Feature | MSP360 Connect | ScreenConnect | 
|---|---|---|
| **Reporting** | Not enough data | Not enough data | 
| **Audit Logs** | Not enough data | Not enough data | 
| **Activity Monitoring** | Not enough data | Not enough data | 
| **Security Frameworks** | Not enough data | Not enough data | 

### Remote Video Support

| Product | Score | Reviews |
|---|---|---|
| **MSP360 Connect** | N/A | N/A |
| **ScreenConnect** | N/A | N/A |

#### Remote Support - Remote Video Support

| Feature | MSP360 Connect | ScreenConnect | 
|---|---|---|
| **Video Control** | Not enough data | Not enough data | 
| **Live Feed** | Not enough data | Not enough data | 
| **Video Interaction** | Not enough data | Not enough data | 

#### Content - Remote Video Support

| Feature | MSP360 Connect | ScreenConnect | 
|---|---|---|
| **Content Management** | Not enough data | Not enough data | 
| **Instruction** | Not enough data | Not enough data | 

#### Platform - Remote Video Support

| Feature | MSP360 Connect | ScreenConnect | 
|---|---|---|
| **Omni-channel** | Not enough data | Not enough data | 
| **Self-Service** | Not enough data | Not enough data | 
| **Usability** | Not enough data | Not enough data | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **MSP360 Connect** | 8.8/10 | 31 |
| **ScreenConnect** | 8.7/10 | 129 |

#### Administration

| Feature | MSP360 Connect | ScreenConnect | 
|---|---|---|
| **Usage Information** | Feature Not Available | 8.9 (95 reviews) | 
| **Integrations** | Feature Not Available | 8.7 (87 reviews) | 
| **Diagnostics** | Feature Not Available | 8.4 (89 reviews) | 
| **Session Recording** | 9.1 (16 reviews) | 8.7 (78 reviews) | 
| **Session Transfer** | 9.1 (19 reviews) | 8.9 (81 reviews) | 
| **Unattended Access** | 9.2 (24 reviews) | 9.3 (108 reviews) | 
| **File Sharing** | 8.3 (22 reviews) | Feature Not Available | 

#### Platform

| Feature | MSP360 Connect | ScreenConnect | 
|---|---|---|
| **Cross-Platform Access** | Not enough data | 9.0 (97 reviews) | 
| **Mobile Device Access** | Not enough data | 7.8 (81 reviews) | 
| **Applications Management** | Feature Not Available | 7.9 (82 reviews) | 
| **Remote Device Control** | 8.7 (26 reviews) | 9.5 (109 reviews) | 

#### Security

| Feature | MSP360 Connect | ScreenConnect | 
|---|---|---|
| **Device Management** | 8.4 (16 reviews) | 9.0 (89 reviews) | 

---
## Categories
**Shared Categories (1):** [Remote Desktop Software](https://www.g2.com/categories/remote-desktop)

**Unique to MSP360 Connect (1):** [OT Secure Remote Access Software](https://www.g2.com/categories/ot-secure-remote-access)

**Unique to ScreenConnect (4):** [Screen Sharing Software](https://www.g2.com/categories/screen-sharing), [Remote Support Software](https://www.g2.com/categories/remote-support), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [Remote Video Support Software](https://www.g2.com/categories/remote-video-support)


---
## Reviewer Demographics

### By Company Size

| Segment | MSP360 Connect | ScreenConnect | 
|---|---|---|
| **Small-Business** | 75.5% | 66.0% | 
| **Mid-Market** | 14.3% | 31.1% | 
| **Enterprise** | 10.2% | 2.9% | 

### By Industry

#### MSP360 Connect

- **Information Technology and Services:** 18.4%
- **Education Management:** 6.1%
- **Consumer Electronics:** 4.1%
- **Construction:** 4.1%
- **Computer Software:** 4.1%
- **Hospital & Health Care:** 4.1%
- **Automotive:** 4.1%
- **Marketing and Advertising:** 4.1%
- **Non-Profit Organization Management:** 4.1%
- **Telecommunications:** 4.1%
- **Other:** 42.9%

#### ScreenConnect

- **Information Technology and Services:** 42.8%
- **Computer & Network Security:** 6.3%
- **Computer Software:** 5.9%
- **Computer Networking:** 3.8%
- **Hospital & Health Care:** 3.4%
- **Construction:** 2.7%
- **Telecommunications:** 2.5%
- **Retail:** 2.3%
- **Education Management:** 1.7%
- **Accounting:** 1.5%
- **Other:** 27.0%

---
## Alternatives

### Alternatives to MSP360 Connect

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3968 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1092 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (642 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (509 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (694 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (468 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (385 reviews)
- [ISL Online](https://www.g2.com/products/isl-online/reviews) — 4.6/5 stars (593 reviews)
- [EV Reach](https://www.g2.com/products/ev-reach/reviews) — 4.5/5 stars (432 reviews)

### Alternatives to ScreenConnect

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3968 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (694 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (509 reviews)
- [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) — 4.6/5 stars (206 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1092 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (642 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (468 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (385 reviews)
- [ISL Online](https://www.g2.com/products/isl-online/reviews) — 4.6/5 stars (593 reviews)

---
## Top Discussions

### MSP360 Connect

- Title: [standby connection](https://www.g2.com/discussions/32541-standby-connection) — 1 comment, 1 upvote
  > **Top comment:** "You surely can, in this case, you need to use the Unattended Access feature. You can find a step-by-step guide on how to configure this feature..."

### ScreenConnect

- Title: [What does ConnectWise control do?](https://www.g2.com/discussions/what-does-connectwise-control-do) — 1 comment
  > **Top comment:** "It performs remote helpdesk, remote support and most of the LogmeIn Rescue type work  "
- Title: [Jacquard](https://www.g2.com/discussions/27271-jacquard) — 1 comment, 1 upvote
  > **Top comment:** "Jacquard"
- Title: [I would like to switch my current ScreenConnect installation to ConnectWise's Automate. Can I?](https://www.g2.com/discussions/i-would-like-to-switch-my-current-screenconnect-installation-to-connectwise-s-automate-can-i) — 1 comment, 1 upvote
  > **Top comment:** "Yes you can, you need to speak with your account executive."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/msp360-connect-vs-screenconnect)