Compare MSP360 Connect and ScreenConnect 
At a Glance
Market Segments
Small-Business (75.5% of reviews)
Small-Business (65.7% of reviews)
Entry-Level Pricing
Free 1 User
No pricing available
MSP360 Connect
Star Rating
(52)4.2 out of 5
Market Segments
Small-Business (75.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free 1 User
Browse all 3 pricing plansScreenConnect
Star Rating
(493)4.7 out of 5
Market Segments
Small-Business (65.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ScreenConnectMSP360 Connect vs ScreenConnect
When assessing the two solutions, reviewers found ScreenConnect easier to use. However, MSP360 Connect is easier to set up and administer. Reviewers also preferred doing business with MSP360 Connect overall.
- Reviewers felt that ScreenConnect meets the needs of their business better than MSP360 Connect.
- When comparing quality of ongoing product support, reviewers felt that MSP360 Connect is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of MSP360 Connect over ScreenConnect.
Pricing
Entry-Level Pricing
MSP360 Connect
Connect Free
Free
1 User
For personal use
- 5 devices in the address book
- Attended access only
- File transfer
ScreenConnect
No pricing availableFree Trial
MSP360 Connect
Free Trial is available
ScreenConnect
Free Trial is available
Ratings
Meets Requirements
8.9
39
9.3
406
Ease of Use
8.9
39
9.3
409
Ease of Setup
9.3
21
8.9
334
Ease of Admin
9.1
20
8.9
329
Quality of Support
9.0
28
8.8
349
Has the product been a good partner in doing business?
9.5
16
9.1
314
Product Direction (% positive)
9.1
39
8.7
402
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
Not enough data
8.6
14
Not enough data
Feature Not Available
Not enough data
9.7
18
Not enough data
8.9
15
Conferencing Options
Not enough data
7.7
13
Not enough data
6.5
12
Not enough data
Feature Not Available
Application Tools
Not enough data
7.9
12
Not enough data
8.7
15
Not enough data
Feature Not Available
Agentic AI - Screen Sharing
Not enough data
Not enough data
Collaboration Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Meeting Coordination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Type
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.7
47
Not enough data
9.3
43
Not enough data
9.1
39
Not enough data
9.3
46
Not enough data
9.2
44
Not enough data
9.0
46
Maintenance
Not enough data
9.4
46
Not enough data
8.7
34
Communication
Not enough data
8.9
43
Not enough data
7.6
28
Not enough data
Feature Not Available
Not enough data
8.1
36
Security
Not enough data
8.8
30
Not enough data
8.9
35
Device Support
Not enough data
8.0
39
Not enough data
8.8
40
Not enough data
8.8
40
Performance
Not enough data
8.3
37
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Remote Support - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Feature Not Available
8.9
95
Feature Not Available
8.7
87
Feature Not Available
8.4
89
9.1
16
8.7
78
9.1
19
8.9
81
9.2
24
9.3
106
8.3
22
Feature Not Available
Platform
Not enough data
9.0
97
Not enough data
7.8
81
Feature Not Available
7.9
82
8.7
26
9.5
108
Security
Feature Not Available
Feature Not Available
8.4
16
9.0
89
Feature Not Available
Feature Not Available
Categories
Categories
Shared Categories
MSP360 Connect and ScreenConnect are categorized as Remote Desktop
Unique Categories
MSP360 Connect is categorized as OT Secure Remote Access
ScreenConnect is categorized as Screen Sharing, Remote Support, Video Conferencing, and Remote Video Support
Reviews
Reviewers' Company Size
MSP360 Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ScreenConnect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
18.4%
Education Management
6.1%
Consumer Electronics
4.1%
Construction
4.1%
Computer Software
4.1%
Other
63.3%
Information Technology and Services
42.8%
Computer & Network Security
6.2%
Computer Software
6.0%
Computer Networking
3.9%
Hospital & Health Care
3.4%
Other
37.7%
Alternatives
Discussions
standby connection
1 Comment
SN
You surely can, in this case, you need to use the Unattended Access feature. You can find a step-by-step guide on how to configure this feature...Read more
MSP360 Connect has no more discussions with answers
I would like to switch my current ScreenConnect installation to ConnectWise's Automate. Can I?
1 Comment
RD
Yes you can, you need to speak with your account executive.Read more
What does ConnectWise control do?
1 Comment
BF
It performs remote helpdesk, remote support and most of the LogmeIn Rescue type work Read more
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