# LogMeIn Rescue vs ScreenConnect Comparison

| | LogMeIn Rescue | ScreenConnect | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 209 | 504 | 
| **Largest Market Segment** | Mid-Market (41.0% of reviews) | Small-Business (66.0% of reviews) | 
| **Entry Level Price** | Contact Us | No pricing available | 

---
## Top Pros & Cons

### LogMeIn Rescue

Pros:
- Ease of Use (5 reviews)
- Remote Access (4 reviews)

Cons:
- Expensive (3 reviews)
- Feature Limitations (2 reviews)

### ScreenConnect

Pros:
- Reliability (5 reviews)
- Remote Work (5 reviews)

Cons:
- Expensive (4 reviews)
- Remote Access Issues (4 reviews)

---
## Ratings Comparison
| Rating | LogMeIn Rescue | ScreenConnect | 
|---|---|---|
  | **Meets Requirements** | 9.3 (168 reviews) | 9.3 (416 reviews) | 
  | **Ease of Use** | 9.1 (167 reviews) | 9.3 (419 reviews) | 
  | **Ease of Setup** | 9.2 (101 reviews) | 9.0 (344 reviews) | 
  | **Ease of Admin** | 9.0 (82 reviews) | 8.9 (338 reviews) | 
  | **Quality of Support** | 8.8 (150 reviews) | 8.8 (358 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (78 reviews) | 9.1 (322 reviews) | 
  | **Product Direction (% positive)** | 8.4 (156 reviews) | 8.7 (409 reviews) | 

---
## Pricing

### LogMeIn Rescue

#### Entry-Level Pricing

Plan: Rescue Enterprise

Price: Contact Us

Description: Advanced remote support with priority VIP service for enterprise teams


Key Features:
- Dedicated Technical Support Team
- 24/7 Priority Care
- White Glove Onboarding

[Browse all 2 editions](https://www.g2.com/products/logmein-rescue/pricing)

#### Free Trial

Yes

### ScreenConnect

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Rescue** | 8.8/10 | 103 |
| **ScreenConnect** | N/A | N/A |

#### Ticket and Case Management

| Feature | LogMeIn Rescue | ScreenConnect | 
|---|---|---|
| **Ticket creation user experience** | 8.7 (52 reviews) ✓ Verified | Not enough data | 
| **Ticket response user experience** | 8.6 (50 reviews) ✓ Verified | Not enough data | 
| **Workflow** | 9.0 (54 reviews) ✓ Verified | Not enough data | 
| **Response Automation** | Feature Not Available | Not enough data | 
| **SLA Management** | 9.2 (42 reviews) | Not enough data | 
| **Attachments/Screencasts** | 9.2 (59 reviews) ✓ Verified | Not enough data | 
| **Ticket Collaboration** | 9.0 (47 reviews) ✓ Verified | Not enough data | 
| **Customer and Contacts Database** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | LogMeIn Rescue | ScreenConnect | 
|---|---|---|
| **AI Text Generation** | 8.0 (11 reviews) | Not enough data | 
| **AI Text Summarization** | 8.6 (11 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | LogMeIn Rescue | ScreenConnect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | LogMeIn Rescue | ScreenConnect | 
|---|---|---|
| **Customer Portal** | 8.8 (55 reviews) ✓ Verified | Not enough data | 
| **Email to Case** | 8.6 (46 reviews) | Not enough data | 
| **Chat/Live Support** | 9.1 (68 reviews) ✓ Verified | Not enough data | 
| **Social Integration** | Feature Not Available | Not enough data | 
| **Voice** | Feature Not Available | Not enough data | 

#### Platform

| Feature | LogMeIn Rescue | ScreenConnect | 
|---|---|---|
| **Mobile User Support** | 8.6 (36 reviews) ✓ Verified | Not enough data | 
| **Customization ** | 8.9 (36 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 9.0 (38 reviews) ✓ Verified | Not enough data | 
| **Integration** | 9.0 (28 reviews) ✓ Verified | Not enough data | 
| **Reporting** | 8.9 (54 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.9 (53 reviews) ✓ Verified | Not enough data | 

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Rescue** | N/A | N/A |
| **ScreenConnect** | N/A | N/A |

#### Communication

| Feature | LogMeIn Rescue | ScreenConnect | 
|---|---|---|
| **Status Updates** | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | 

#### Content Management

| Feature | LogMeIn Rescue | ScreenConnect | 
|---|---|---|
| **File Sharing** | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | LogMeIn Rescue | ScreenConnect | 
|---|---|---|
| **Task Management** | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | 

#### Administration

| Feature | LogMeIn Rescue | ScreenConnect | 
|---|---|---|
| **Moderation** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

### Screen Sharing

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Rescue** | N/A | N/A |
| **ScreenConnect** | 8.3/10 | 20 |

#### Presenter Tools

| Feature | LogMeIn Rescue | ScreenConnect | 
|---|---|---|
| **Live Preview** | Not enough data | 8.6 (14 reviews) | 
| **Notifications Blocker** | Not enough data | Feature Not Available | 
| **Remote Control** | Not enough data | 9.7 (18 reviews) | 
| **Switch Presenter** | Not enough data | 8.9 (15 reviews) | 

#### Conferencing Options

| Feature | LogMeIn Rescue | ScreenConnect | 
|---|---|---|
| **Group Live Chat** | Not enough data | 7.7 (13 reviews) | 
| **Audio Conferencing** | Not enough data | 6.5 (12 reviews) | 
| **Video Conferencing** | Not enough data | Feature Not Available | 

#### Application Tools

| Feature | LogMeIn Rescue | ScreenConnect | 
|---|---|---|
| **Password Protection** | Not enough data | 7.9 (12 reviews) | 
| **Recording** | Not enough data | 8.7 (15 reviews) | 
| **In-Browser Application** | Not enough data | Feature Not Available | 

#### Agentic AI - Screen Sharing

| Feature | LogMeIn Rescue | ScreenConnect | 
|---|---|---|
| **Decision Making** | Not enough data | Not enough data | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Rescue** | N/A | N/A |
| **ScreenConnect** | N/A | N/A |

#### Collaboration Tools

| Feature | LogMeIn Rescue | ScreenConnect | 
|---|---|---|
| **Screen Sharing** | Not enough data | Not enough data | 
| **Presentations** | Not enough data | Not enough data | 
| **Whiteboarding** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Hand Raising** | Not enough data | Not enough data | 

#### Meeting Coordination

| Feature | LogMeIn Rescue | ScreenConnect | 
|---|---|---|
| **Scheduling** | Not enough data | Not enough data | 
| **Recording** | Not enough data | Not enough data | 
| **Participant Permissions** | Not enough data | Not enough data | 
| **One-Click Join** | Not enough data | Not enough data | 

#### Software Type

| Feature | LogMeIn Rescue | ScreenConnect | 
|---|---|---|
| **Mobile** | Not enough data | Not enough data | 
| **Browser Application** | Not enough data | Not enough data | 
| **Desktop Application** | Not enough data | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | LogMeIn Rescue | ScreenConnect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Rescue** | N/A | N/A |
| **ScreenConnect** | N/A | N/A |

#### ServiceNow Apps

| Feature | LogMeIn Rescue | ScreenConnect | 
|---|---|---|
| **ServiceNow Integration** | 9.2 (6 reviews) | Not enough data | 
| **Value** | 8.3 (6 reviews) | Not enough data | 

#### Agentic AI - ServiceNow Store Apps

| Feature | LogMeIn Rescue | ScreenConnect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Rescue** | 8.9/10 | 55 |
| **ScreenConnect** | 8.8/10 | 71 |

#### Administration

| Feature | LogMeIn Rescue | ScreenConnect | 
|---|---|---|
| **Screen Sharing** | 9.7 (49 reviews) | 9.7 (55 reviews) | 
| **File Sharing** | 9.6 (46 reviews) | 9.3 (46 reviews) | 
| **Session Recording** | 9.1 (42 reviews) | 9.1 (40 reviews) | 
| **Unattended Remote Access** | 8.9 (40 reviews) | 9.3 (53 reviews) | 
| **Multi - Session Handling** | 9.2 (45 reviews) | 9.2 (44 reviews) | 
| **Multi-Monitor Support** | 8.9 (44 reviews) | 9.0 (46 reviews) | 

#### Maintenance

| Feature | LogMeIn Rescue | ScreenConnect | 
|---|---|---|
| **Remote Reboot** | 9.3 (44 reviews) | 9.4 (47 reviews) | 
| **Remote Printing** | 8.9 (34 reviews) | 8.7 (34 reviews) | 

#### Communication 

| Feature | LogMeIn Rescue | ScreenConnect | 
|---|---|---|
| **Text Chat** | 9.3 (45 reviews) | 8.9 (43 reviews) | 
| **VoIP** | 8.1 (32 reviews) | 7.6 (28 reviews) | 
| **Video Conference Call** | 8.0 (34 reviews) | Feature Not Available | 
| **Screen Annotations** | 8.9 (40 reviews) | 8.1 (36 reviews) | 

#### Security

| Feature | LogMeIn Rescue | ScreenConnect | 
|---|---|---|
| **Data Encryption** | 9.3 (42 reviews) | 8.8 (31 reviews) | 
| **Compliance** | 9.0 (40 reviews) | 8.9 (35 reviews) | 

#### Device Support

| Feature | LogMeIn Rescue | ScreenConnect | 
|---|---|---|
| **Mobile Device Access** | 8.4 (41 reviews) | 8.0 (40 reviews) | 
| **Multi-Platform Support** | 8.6 (43 reviews) | 8.8 (41 reviews) | 
| **Cross-Platform** | 8.6 (45 reviews) | 8.8 (41 reviews) | 

#### Performance

| Feature | LogMeIn Rescue | ScreenConnect | 
|---|---|---|
| **Reporting** | 9.0 (43 reviews) | 8.2 (39 reviews) | 

### Co-Browsing

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Rescue** | 9.1/10 | 8 |
| **ScreenConnect** | N/A | N/A |

#### Administration

| Feature | LogMeIn Rescue | ScreenConnect | 
|---|---|---|
| **Access Control** | 9.4 (8 reviews) | Not enough data | 
| **Web Page Navigation** | 9.0 (7 reviews) | Not enough data | 
| **Real Time Assistance** | 9.2 (8 reviews) | Not enough data | 

#### Security

| Feature | LogMeIn Rescue | ScreenConnect | 
|---|---|---|
| **Data Security** | 9.5 (7 reviews) | Not enough data | 
| **Data Masking** | 8.3 (6 reviews) | Not enough data | 

### Remote Video Support

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Rescue** | N/A | N/A |
| **ScreenConnect** | N/A | N/A |

#### Remote Support - Remote Video Support

| Feature | LogMeIn Rescue | ScreenConnect | 
|---|---|---|
| **Video Control** | Not enough data | Not enough data | 
| **Live Feed** | Not enough data | Not enough data | 
| **Video Interaction** | Not enough data | Not enough data | 

#### Content - Remote Video Support

| Feature | LogMeIn Rescue | ScreenConnect | 
|---|---|---|
| **Content Management** | Not enough data | Not enough data | 
| **Instruction** | Not enough data | Not enough data | 

#### Platform - Remote Video Support

| Feature | LogMeIn Rescue | ScreenConnect | 
|---|---|---|
| **Omni-channel** | Not enough data | Not enough data | 
| **Self-Service** | Not enough data | Not enough data | 
| **Usability** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Rescue** | 8.7/10 | 59 |
| **ScreenConnect** | N/A | N/A |

#### Incident Management

| Feature | LogMeIn Rescue | ScreenConnect | 
|---|---|---|
| **Automate Ticket Routing** | 8.7 (25 reviews) | Not enough data | 
| **Ticket Prioritization** | 8.8 (26 reviews) | Not enough data | 
| **Ticket Notifications** | 8.5 (29 reviews) | Not enough data | 
| **Knowledge Base** | 8.3 (33 reviews) | Not enough data | 
| **Knowledge Base/Ticket Integration** | 8.6 (28 reviews) | Not enough data | 

#### Reporting

| Feature | LogMeIn Rescue | ScreenConnect | 
|---|---|---|
| **Dashboards** | 8.9 (40 reviews) | Not enough data | 
| **Time Tracking** | 8.8 (39 reviews) | Not enough data | 
| **Surveys** | 8.8 (27 reviews) | Not enough data | 

#### Access & Usability

| Feature | LogMeIn Rescue | ScreenConnect | 
|---|---|---|
| **Mobile** | 8.5 (36 reviews) | Not enough data | 
| **Self Service** | 8.9 (36 reviews) | Not enough data | 
| **Active Directory** | 9.0 (30 reviews) | Not enough data | 
| **Multi-Channel Access** | 9.1 (32 reviews) | Not enough data | 

#### Agentic AI - Service Desk

| Feature | LogMeIn Rescue | ScreenConnect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Rescue** | 9.2/10 | 80 |
| **ScreenConnect** | 8.7/10 | 129 |

#### Administration

| Feature | LogMeIn Rescue | ScreenConnect | 
|---|---|---|
| **Usage Information** | 9.0 (60 reviews) | 8.9 (95 reviews) | 
| **Integrations** | 8.9 (49 reviews) | 8.7 (87 reviews) | 
| **Diagnostics** | 9.0 (60 reviews) | 8.4 (89 reviews) | 
| **Session Recording** | 9.0 (56 reviews) | 8.7 (78 reviews) | 
| **Session Transfer** | 9.4 (62 reviews) | 8.9 (81 reviews) | 
| **Unattended Access** | 9.3 (59 reviews) | 9.3 (108 reviews) | 
| **File Sharing** | 9.2 (66 reviews) | Feature Not Available | 

#### Platform

| Feature | LogMeIn Rescue | ScreenConnect | 
|---|---|---|
| **Cross-Platform Access** | 9.4 (59 reviews) | 9.0 (97 reviews) | 
| **Mobile Device Access** | 8.6 (51 reviews) | 7.8 (81 reviews) | 
| **Applications Management** | 9.2 (53 reviews) | 7.9 (82 reviews) | 
| **Remote Device Control** | 9.4 (66 reviews) | 9.5 (109 reviews) | 

#### Security

| Feature | LogMeIn Rescue | ScreenConnect | 
|---|---|---|
| **Remote Wipe** | 9.4 (40 reviews) | Feature Not Available | 
| **Device Management** | 9.3 (46 reviews) | 9.0 (89 reviews) | 
| **Device Enrollment** | 9.2 (44 reviews) | Feature Not Available | 

---
## Categories
**Shared Categories (3):** [Remote Desktop Software](https://www.g2.com/categories/remote-desktop), [Remote Video Support Software](https://www.g2.com/categories/remote-video-support), [Remote Support Software](https://www.g2.com/categories/remote-support)

**Unique to LogMeIn Rescue (4):** [Help Desk Software](https://www.g2.com/categories/help-desk), [Service Desk Software](https://www.g2.com/categories/service-desk), [Co-Browsing Software](https://www.g2.com/categories/co-browsing), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps)

**Unique to ScreenConnect (2):** [Screen Sharing Software](https://www.g2.com/categories/screen-sharing), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing)


---
## Reviewer Demographics

### By Company Size

| Segment | LogMeIn Rescue | ScreenConnect | 
|---|---|---|
| **Small-Business** | 34.4% | 66.0% | 
| **Mid-Market** | 41.0% | 31.1% | 
| **Enterprise** | 24.6% | 2.9% | 

### By Industry

#### LogMeIn Rescue

- **Information Technology and Services:** 22.8%
- **Computer Software:** 10.4%
- **Computer & Network Security:** 6.7%
- **Accounting:** 4.1%
- **Financial Services:** 3.1%
- **Computer Networking:** 3.1%
- **Wholesale:** 2.6%
- **Hospital & Health Care:** 2.6%
- **Education Management:** 2.1%
- **Legal Services:** 2.1%
- **Other:** 40.4%

#### ScreenConnect

- **Information Technology and Services:** 42.8%
- **Computer & Network Security:** 6.3%
- **Computer Software:** 5.9%
- **Computer Networking:** 3.8%
- **Hospital & Health Care:** 3.4%
- **Construction:** 2.7%
- **Telecommunications:** 2.7%
- **Retail:** 2.3%
- **Education Management:** 1.7%
- **Accounting:** 1.5%
- **Other:** 27.0%

---
## Alternatives

### Alternatives to LogMeIn Rescue

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4046 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (711 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1100 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (388 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (517 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (439 reviews)
- [ISL Online](https://www.g2.com/products/isl-online/reviews) — 4.6/5 stars (607 reviews)
- [Splashtop Remote Support](https://www.g2.com/products/splashtop-inc-splashtop-remote-support/reviews) — 4.7/5 stars (268 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (662 reviews)
- [EV Reach](https://www.g2.com/products/ev-reach/reviews) — 4.5/5 stars (432 reviews)

### Alternatives to ScreenConnect

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4046 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (711 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (517 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1100 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (662 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (469 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (439 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (388 reviews)
- [ISL Online](https://www.g2.com/products/isl-online/reviews) — 4.6/5 stars (607 reviews)
- [EV Reach](https://www.g2.com/products/ev-reach/reviews) — 4.5/5 stars (432 reviews)

---
## Top Discussions

### LogMeIn Rescue

- Title: [What version of Mac OS is preferred for remote connections?](https://www.g2.com/discussions/what-version-of-mac-os-is-preferred-for-remote-connections) — 1 comment, 1 upvote
  > **Top comment:** "LogMeIn just came out with the new beta version to run on Catalina.  I usually wait for the final but tested the beta and have not found any issues with it. ..."

### ScreenConnect

- Title: [What does ConnectWise control do?](https://www.g2.com/discussions/what-does-connectwise-control-do) — 1 comment
  > **Top comment:** "It performs remote helpdesk, remote support and most of the LogmeIn Rescue type work  "
- Title: [Jacquard](https://www.g2.com/discussions/27271-jacquard) — 1 comment, 1 upvote
  > **Top comment:** "Jacquard"
- Title: [I would like to switch my current ScreenConnect installation to ConnectWise's Automate. Can I?](https://www.g2.com/discussions/i-would-like-to-switch-my-current-screenconnect-installation-to-connectwise-s-automate-can-i) — 1 comment, 1 upvote
  > **Top comment:** "Yes you can, you need to speak with your account executive."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/logmein-rescue-vs-screenconnect)