Compare ConnectWise RMM and TeamViewer 
At a Glance
Market Segments
Small-Business (67.7% of reviews)
Small-Business (43.2% of reviews)
Entry-Level Pricing
No pricing available
Starting at $24.90
ConnectWise RMM
Star Rating
(65)4.2 out of 5
Market Segments
Small-Business (67.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ConnectWise RMMTeamViewer
Star Rating
(3,775)4.5 out of 5
Market Segments
Small-Business (43.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $24.90
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that TeamViewer excels in user satisfaction, boasting a higher overall score compared to ConnectWise RMM. Users appreciate its ease of implementation, noting that even non-technical users find it straightforward to get started, which enhances productivity right from the outset.
- According to verified reviews, TeamViewer's performance in remote communication features is highly praised. Users highlight its capabilities for secure video conferencing and virtual meetings, making it a preferred choice for businesses looking to facilitate collaboration effectively.
- Reviewers mention that while ConnectWise RMM is easy to access and use from any location, it lacks the extensive feature set that TeamViewer offers. Users appreciate the convenience of not needing to install a client for necessary functions, but some feel that TeamViewer's broader functionality provides a more comprehensive solution.
- Users say that TeamViewer shines in its multi-platform support and integration capabilities, allowing seamless operation across different operating systems and devices. This versatility is a significant advantage for teams that work in diverse environments.
- G2 reviewers highlight that TeamViewer's quality of support is notably higher than that of ConnectWise RMM. Users report a more responsive and helpful support experience with TeamViewer, which is crucial for businesses that rely on timely assistance for their remote access needs.
- According to recent feedback, while ConnectWise RMM is recognized for its ease of use, it faces challenges in matching the overall performance and feature richness of TeamViewer. Users feel that TeamViewer's robust set of tools, including file sharing and session recording, significantly enhances their remote management capabilities.
Pricing
Entry-Level Pricing
ConnectWise RMM
No pricing availableTeamViewer
Remote Access
Starting at $24.90
Ideal for on-the-go professionals looking for an economical, easy remote work solution.
- 1 Licensed User
- 1 Concurrent connection (channel)
- 3 Managed devices
Free Trial
ConnectWise RMM
Free Trial is available
TeamViewer
Free Trial is available
Ratings
Meets Requirements
8.2
55
9.1
2,999
Ease of Use
8.2
56
9.1
3,181
Ease of Setup
7.6
49
9.1
946
Ease of Admin
7.8
38
8.9
681
Quality of Support
7.4
49
8.6
2,574
Has the product been a good partner in doing business?
8.2
37
8.6
637
Product Direction (% positive)
7.4
54
8.7
2,893
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
7.6
12
Not enough data
8.3
12
Not enough data
8.1
12
Not enough data
Service Desk
8.2
12
Not enough data
7.9
12
Not enough data
7.5
12
Not enough data
Management
8.1
12
Not enough data
8.5
11
Not enough data
8.3
11
Not enough data
8.3
11
Not enough data
8.5
11
Not enough data
Functionality
7.8
12
Not enough data
8.1
12
Not enough data
8.5
12
Not enough data
8.9
12
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
8.5
9
Not enough data
8.5
9
Not enough data
8.5
9
Not enough data
8.0
9
Not enough data
7.8
9
Not enough data
7.6
9
Not enough data
7.4
9
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
8.2
50
9.4
54
Not enough data
9.2
12
Not enough data
9.4
11
Monitoring and Management
8.4
50
9.2
53
7.6
50
9.3
53
7.5
51
9.1
55
8.1
49
9.2
54
Not enough data
9.2
12
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
8.8
13
Service Management
8.4
49
9.5
54
Not enough data
9.3
12
Not enough data
8.5
12
Agentic AI - Remote Monitoring & Management (RMM)
7.0
18
8.7
13
7.1
18
9.0
13
7.6
17
9.0
13
6.7
17
8.7
13
6.7
17
9.0
13
6.7
17
9.0
13
6.3
17
9.2
14
Presenter Tools
Not enough data
8.9
866
Not enough data
8.5
788
Not enough data
9.1
940
|
Verified
Not enough data
8.8
837
|
Verified
Conferencing Options
Not enough data
8.7
798
|
Verified
Not enough data
8.7
811
|
Verified
Not enough data
8.7
794
|
Verified
Application Tools
Not enough data
8.9
873
|
Verified
Not enough data
8.9
828
|
Verified
Not enough data
8.7
809
|
Verified
Agentic AI - Screen Sharing
Not enough data
8.0
41
Scope
6.1
6
10.0
6
6.9
6
10.0
6
Security
7.3
5
10.0
6
8.3
5
9.4
6
5.3
5
9.7
6
Management
7.5
6
9.7
6
5.7
5
9.7
6
6.7
5
9.7
6
6.3
5
10.0
6
4.0
5
10.0
6
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.6
7
9.4
20
9.0
7
9.4
19
7.2
6
9.2
21
7.5
6
9.3
21
Monitoring - Network Monitoring
7.0
5
8.8
11
6.9
6
9.4
11
7.2
6
9.5
11
Management
8.1
6
9.3
20
8.6
6
9.4
20
7.8
6
9.3
21
Analytics - Network Monitoring
6.0
5
9.1
11
6.0
5
8.9
11
Security - Network Monitoring
6.7
5
9.4
11
6.0
5
9.2
11
6.0
5
9.2
11
Network Performance - Network Monitoring
6.0
5
9.1
11
7.0
5
9.5
11
AI Automation - Network Monitoring
5.7
5
9.3
10
5.7
5
9.4
11
5.7
5
9.4
11
Agentic AI - Network Monitoring
5.7
5
9.3
10
5.7
5
9.7
10
5.7
5
9.7
10
5.7
5
9.7
10
5.7
5
9.5
10
5.7
5
9.5
10
5.7
5
9.3
10
Asset Inventory
Not enough data
8.3
26
Not enough data
8.3
26
Not enough data
8.3
25
Not enough data
7.3
24
Not enough data
8.3
26
Generative AI
Not enough data
7.8
19
Not enough data
7.7
19
Agentic AI - IT Asset Management
Not enough data
7.9
14
Not enough data
7.9
14
Not enough data
8.1
14
Not enough data
7.6
14
Not enough data
7.7
14
Not enough data
8.1
15
Not enough data
7.7
14
Management
Not enough data
9.1
25
Not enough data
8.6
25
Not enough data
8.3
20
Not enough data
7.5
22
ServiceNow Apps
Not enough data
9.3
131
Not enough data
9.3
132
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.9
14
9.2
560
8.2
14
9.1
544
7.6
13
8.9
487
9.2
14
9.0
520
9.4
14
8.9
499
8.6
14
9.0
505
Maintenance
8.1
14
9.0
502
7.1
14
8.9
468
Communication
8.2
14
9.0
499
5.9
13
8.6
443
6.5
13
8.7
447
7.5
14
8.8
467
Security
8.1
13
9.0
464
7.9
13
9.0
465
Device Support
6.3
13
8.9
494
7.2
13
9.1
504
7.4
14
9.1
506
Performance
7.2
13
8.9
473
Remote Support
Not enough data
10.0
5
Not enough data
10.0
5
Not enough data
9.3
5
Hardware Integration
Not enough data
10.0
5
Not enough data
9.7
5
Not enough data
10.0
5
Content
Not enough data
10.0
5
Not enough data
10.0
5
Not enough data
9.7
5
Administration
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.4
24
Security
Not enough data
9.3
23
Not enough data
Feature Not Available
Generative AI
7.5
8
Not enough data
Remote Support - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AWS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
Not enough data
8.8
30
Operating System
Not enough data
9.5
32
Not enough data
9.1
30
Not enough data
8.9
32
Management
Not enough data
8.8
31
Not enough data
8.5
31
Not enough data
9.0
29
Not enough data
8.6
29
Not enough data
8.8
31
Security
Not enough data
8.7
30
Not enough data
8.9
33
Agentic AI - Mobile Device Management (MDM)
Not enough data
9.3
7
Not enough data
9.0
7
Not enough data
9.5
7
Not enough data
9.0
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.6
7
Analysis
8.7
5
8.9
18
Platform
8.7
5
9.3
20
8.7
5
9.0
17
8.0
5
9.1
17
8.0
5
8.8
17
7.3
5
9.5
17
Security
9.0
5
9.2
17
8.3
5
9.4
16
6.7
5
9.2
15
8.7
5
9.7
15
8.7
5
9.1
15
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.8
1395
Not enough data
8.7
1307
Not enough data
8.6
1302
Not enough data
8.6
1282
Not enough data
8.7
1320
Not enough data
8.7
1394
Not enough data
8.9
1460
Platform
Not enough data
8.9
1410
Not enough data
8.7
1366
Not enough data
8.7
1332
Not enough data
9.1
1502
Security
Not enough data
8.6
1193
Not enough data
8.8
1340
Not enough data
8.7
1284
Categories
Categories
Shared Categories
ConnectWise RMM and TeamViewer are categorized as Remote Monitoring & Management (RMM), Endpoint Management, Enterprise IT Management, Network Monitoring, Remote Support, and Unified Endpoint Management (UEM)
Unique Categories
ConnectWise RMM is categorized as IT Service Management (ITSM) Tools and Patch Management
TeamViewer is categorized as Screen Sharing, Mobile Device Management (MDM), ServiceNow Store Apps, SAP Store, IT Asset Management, AWS Marketplace, Remote Desktop, Remote Video Support, AR Collaboration Tools, and Co-Browsing
Reviews
Reviewers' Company Size
ConnectWise RMM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TeamViewer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
58.1%
Computer & Network Security
19.4%
Government Administration
3.2%
Construction
3.2%
Computer Networking
3.2%
Other
12.9%
Information Technology and Services
16.3%
Computer Software
10.6%
Marketing and Advertising
4.1%
Telecommunications
3.2%
Consumer Services
3.0%
Other
62.9%
Discussions
What is Continuum desktop agent?
1 Comment
NK
Based on my knowledge, Continuum is a platform that offers solutions for managing IT services and delivery. The Continuum Desktop Agent is a component of...Read more
ConnectWise RMM has no more discussions with answers
Can i access the mobile phone devices through remote desktop ?
5 Comments
AZ
Yes, you can generally remote in to mobile devices, but the connection (at least in the case of iOS devices) is view only. You cannot control the mobile...Read more
Somewhat expensive licenses?
4 Comments
G2
You may logon to your teamviewer account on the teamviewer website to manage your licenses, there you will see an overview of available licenses, used...Read more
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