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At a Glance
Market Segments
Small-Business (67.7% of reviews)
Small-Business (43.4% of reviews)
Entry-Level Pricing
No pricing available
Starting at $24.90
ConnectWise RMM
Star Rating
(65)4.2 out of 5
Market Segments
Small-Business (67.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ConnectWise RMMTeamViewer
Star Rating
(3,710)4.5 out of 5
Market Segments
Small-Business (43.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $24.90
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that TeamViewer excels in Screen Sharing with a score of 9.3, while ConnectWise RMM trails with 8.8. Reviewers mention that TeamViewer's screen sharing is seamless and allows for high-quality visuals, making remote support more effective.
- Reviewers mention that TeamViewer's Device Management capabilities are top-notch, scoring 9.5 compared to ConnectWise RMM's 8.2. Users appreciate the intuitive interface and comprehensive features that allow for easy management of multiple devices.
- Users on G2 highlight TeamViewer's superior Performance Monitoring with a score of 9.6, while ConnectWise RMM scores 8.3. Reviewers say that TeamViewer provides real-time insights and alerts that help in proactive management of IT resources.
- G2 users report that TeamViewer shines in Data Visualization, achieving a perfect score of 10.0, whereas ConnectWise RMM scores 8.3. Users mention that the visual dashboards in TeamViewer make it easy to interpret data and track performance metrics effectively.
- Reviewers mention that TeamViewer's Remote Access functionality is robust, scoring 9.7, while ConnectWise RMM scores 8.4. Users appreciate the ease of connecting to remote systems without hassle, which is crucial for IT support teams.
- Users say that TeamViewer's Multi-Session Handling is impressive with a score of 9.0, compared to ConnectWise RMM's 9.4. While both products perform well, reviewers mention that TeamViewer's interface is more user-friendly when managing multiple sessions simultaneously.
Pricing
Entry-Level Pricing
ConnectWise RMM
No pricing availableTeamViewer
Remote Access
Starting at $24.90
Ideal for on-the-go professionals looking for an economical, easy remote work solution.
- 1 Licensed User
- 1 Concurrent connection (channel)
- 3 Managed devices
Free Trial
ConnectWise RMM
Free Trial is available
TeamViewer
Free Trial is available
Ratings
Meets Requirements
8.2
55
9.1
2,980
Ease of Use
8.2
56
9.1
3,123
Ease of Setup
7.6
49
9.1
926
Ease of Admin
7.8
38
8.9
677
Quality of Support
7.4
49
8.7
2,558
Has the product been a good partner in doing business?
8.2
37
8.6
634
Product Direction (% positive)
7.4
54
8.7
2,874
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
7.6
12
Not enough data
8.3
12
Not enough data
8.1
12
Not enough data
Service Desk
8.2
12
Not enough data
7.9
12
Not enough data
7.5
12
Not enough data
Management
8.1
12
Not enough data
8.5
11
Not enough data
8.3
11
Not enough data
8.3
11
Not enough data
8.5
11
Not enough data
Functionality
7.8
12
Not enough data
8.1
12
Not enough data
8.5
12
Not enough data
8.9
12
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
8.5
9
Not enough data
8.5
9
Not enough data
8.5
9
Not enough data
8.0
9
Not enough data
7.8
9
Not enough data
7.6
9
Not enough data
7.4
9
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
8.2
50
9.4
50
Not enough data
8.6
7
Not enough data
8.9
6
Monitoring and Management
8.4
50
9.2
49
7.6
50
9.2
49
7.5
51
9.0
50
8.1
49
9.1
50
Not enough data
8.6
7
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
7.9
7
Service Management
8.4
49
9.4
50
Not enough data
8.8
7
Not enough data
7.6
7
Agentic AI - Remote Monitoring & Management (RMM)
7.0
18
7.9
8
7.1
18
8.3
8
7.6
17
8.3
8
6.7
17
7.9
8
6.7
17
8.3
8
6.7
17
8.3
8
6.3
17
8.5
8
Presenter Tools
Not enough data
8.9
863
Not enough data
8.5
786
Not enough data
9.1
935
|
Verified
Not enough data
8.8
834
|
Verified
Conferencing Options
Not enough data
8.7
797
|
Verified
Not enough data
8.7
809
|
Verified
Not enough data
8.7
792
|
Verified
Application Tools
Not enough data
8.8
870
|
Verified
Not enough data
8.9
825
|
Verified
Not enough data
8.7
807
|
Verified
Agentic AI - Screen Sharing
Not enough data
7.9
38
Scope
6.1
6
10.0
5
6.9
6
10.0
5
Security
7.3
5
10.0
5
8.3
5
9.3
5
5.3
5
10.0
5
Management
7.5
6
9.7
5
5.7
5
9.7
5
6.7
5
9.7
5
6.3
5
10.0
5
4.0
5
10.0
5
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.6
7
9.3
16
9.0
7
9.2
15
7.2
6
9.0
17
7.5
6
9.1
17
Monitoring - Network Monitoring
7.0
5
8.1
7
6.9
6
9.0
7
7.2
6
9.3
7
Management
8.1
6
9.2
16
8.6
6
9.3
16
7.8
6
9.1
17
Analytics - Network Monitoring
6.0
5
8.6
7
6.0
5
8.6
7
Security - Network Monitoring
6.7
5
9.0
7
6.0
5
9.3
7
6.0
5
8.8
7
Network Performance - Network Monitoring
6.0
5
8.6
7
7.0
5
9.3
7
AI Automation - Network Monitoring
5.7
5
8.9
6
5.7
5
9.0
7
5.7
5
9.0
7
Agentic AI - Network Monitoring
5.7
5
8.9
6
5.7
5
9.4
6
5.7
5
9.4
6
5.7
5
9.4
6
5.7
5
9.2
6
5.7
5
9.2
6
5.7
5
8.9
6
Asset Inventory
Not enough data
8.4
27
Not enough data
8.4
27
Not enough data
8.4
26
Not enough data
7.4
25
Not enough data
8.4
27
Generative AI
Not enough data
7.9
20
Not enough data
7.8
20
Agentic AI - IT Asset Management
Not enough data
8.0
15
Not enough data
8.0
15
Not enough data
8.2
15
Not enough data
7.8
15
Not enough data
7.9
15
Not enough data
8.1
15
Not enough data
7.9
15
Management
Not enough data
9.1
26
Not enough data
8.7
26
Not enough data
8.3
21
Not enough data
7.6
23
ServiceNow Apps
Not enough data
9.3
132
Not enough data
9.3
133
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.9
14
9.2
548
8.2
14
9.1
540
7.6
13
8.9
490
9.2
14
9.0
516
9.4
14
8.9
501
8.6
14
9.0
508
Maintenance
8.1
14
9.0
504
7.1
14
8.9
470
Communication
8.2
14
9.0
501
5.9
13
8.6
446
6.5
13
8.7
449
7.5
14
8.8
471
Security
8.1
13
9.0
463
7.9
13
9.0
468
Device Support
6.3
13
8.9
496
7.2
13
9.1
503
7.4
14
9.1
503
Performance
7.2
13
9.0
475
Administration
Not enough data
9.2
22
Not enough data
9.1
21
Not enough data
9.3
22
Security
Not enough data
9.2
21
Not enough data
8.9
19
Generative AI
7.5
8
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
Not enough data
8.7
29
Operating System
Not enough data
9.5
31
Not enough data
9.1
29
Not enough data
8.8
31
Management
Not enough data
8.8
30
Not enough data
8.5
30
Not enough data
9.0
28
Not enough data
8.5
28
Not enough data
8.8
30
Security
Not enough data
8.7
29
Not enough data
8.9
31
Agentic AI - Mobile Device Management (MDM)
Not enough data
9.2
6
Not enough data
8.9
6
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.3
6
Analysis
8.7
5
8.9
18
Platform
8.7
5
9.2
19
8.7
5
9.0
17
8.0
5
9.1
17
8.0
5
8.8
17
7.3
5
9.5
17
Security
9.0
5
9.2
17
8.3
5
9.3
15
6.7
5
9.2
15
8.7
5
9.7
15
8.7
5
9.1
15
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.8
1394
Not enough data
8.7
1305
Not enough data
8.6
1301
Not enough data
8.6
1282
Not enough data
8.7
1319
Not enough data
8.7
1392
Not enough data
8.9
1459
Platform
Not enough data
8.9
1407
Not enough data
8.7
1366
Not enough data
8.7
1331
Not enough data
9.1
1494
Security
Not enough data
8.6
1193
Not enough data
8.8
1339
Not enough data
8.7
1282
Categories
Categories
Shared Categories
ConnectWise RMM and TeamViewer are categorized as Remote Monitoring & Management (RMM), Enterprise IT Management, Network Monitoring, Remote Support, and Unified Endpoint Management (UEM)
Unique Categories
ConnectWise RMM is categorized as IT Service Management (ITSM) Tools, Patch Management, and Endpoint Management
TeamViewer is categorized as SAP Store, Screen Sharing, ServiceNow Store Apps, IT Asset Management, Remote Desktop, Mobile Device Management (MDM), and Co-Browsing
Reviews
Reviewers' Company Size
ConnectWise RMM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TeamViewer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
58.1%
Computer & Network Security
19.4%
Government Administration
3.2%
Construction
3.2%
Computer Networking
3.2%
Other
12.9%
Information Technology and Services
16.4%
Computer Software
10.4%
Marketing and Advertising
4.2%
Consumer Services
3.1%
Telecommunications
3.1%
Other
62.7%
Discussions
What is Continuum desktop agent?
1 Comment
NK
Based on my knowledge, Continuum is a platform that offers solutions for managing IT services and delivery. The Continuum Desktop Agent is a component of...Read more
ConnectWise RMM has no more discussions with answers
Can i access the mobile phone devices through remote desktop ?
5 Comments
AZ
Yes, you can generally remote in to mobile devices, but the connection (at least in the case of iOS devices) is view only. You cannot control the mobile...Read more
Somewhat expensive licenses?
4 Comments
G2
You may logon to your teamviewer account on the teamviewer website to manage your licenses, there you will see an overview of available licenses, used...Read more
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