# ConnectWise RMM vs Syncro Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Syncro excels in providing a comprehensive toolset for IT management, with users highlighting its ability to manage onsite and remote work seamlessly. One user mentioned, "It allows me to see all onsite and remote work in one place, manage all inventory, invoicing, and even provides remote assistance tools for all aspects of the company."
- **Users say** that ConnectWise RMM is straightforward to access and use from any location, making it a convenient option for remote management. A reviewer noted, "No need to install a client on your computer to perform necessary functions on client computers," which speaks to its ease of use.
- **Reviewers mention** that Syncro's implementation process is quick and intuitive, with many praising its onboarding experience. One user stated, "We invested in Syncro when we started as an IT company, and it's an amazing asset that fulfills all our needs," indicating a smooth transition for new users.
- **According to verified reviews** , ConnectWise RMM is appreciated for its user-friendly interface, with feedback highlighting that it is "easy to use and implement for a MSP." However, it may not offer the same depth of features as Syncro, which could be a consideration for users needing more comprehensive tools.
- **G2 reviewers report** that Syncro's support quality is notably higher, with users rating it positively for responsiveness and helpfulness. One user remarked on its "amazing ticketing portal that helps manage tickets," showcasing the platform's robust support capabilities.
- **Users say** that while ConnectWise RMM has strengths in certain areas, such as multi-session handling, it falls short in overall satisfaction compared to Syncro. Reviewers have noted that Syncro's all-in-one approach makes it a "fabulous MSP tool," fulfilling a wider range of needs for IT companies.



| | ConnectWise RMM | Syncro | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 66 | 499 | 
| **Largest Market Segment** | Small-Business (66.7% of reviews) | Small-Business (90.0% of reviews) | 
| **Entry Level Price** | No pricing available | $129.00 Per Month | 

---
## Top Pros & Cons

### ConnectWise RMM

Pros:
- Ease of Use (26 reviews)
- Remote Access (12 reviews)

Cons:
- Missing Features (7 reviews)
- Poor Customer Support (7 reviews)

### Syncro

Pros:
- Ease of Use (245 reviews)
- Features (166 reviews)

Cons:
- Missing Features (107 reviews)
- Improvement Needed (83 reviews)

---
## Ratings Comparison
| Rating | ConnectWise RMM | Syncro | 
|---|---|---|
  | **Meets Requirements** | 8.3 (57 reviews) | 8.8 (347 reviews) | 
  | **Ease of Use** | 8.3 (58 reviews) | 8.8 (355 reviews) | 
  | **Ease of Setup** | 7.7 (51 reviews) | 8.7 (314 reviews) | 
  | **Ease of Admin** | 7.9 (39 reviews) | 8.9 (257 reviews) | 
  | **Quality of Support** | 7.5 (51 reviews) | 8.5 (321 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.2 (38 reviews) | 9.1 (252 reviews) | 
  | **Product Direction (% positive)** | 7.5 (55 reviews) | 9.1 (346 reviews) | 

---
## Pricing

### ConnectWise RMM

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Syncro

#### Entry-Level Pricing

Plan: Core

Price: $129.00 Per Month

Description: Pricing per user / month

Key Features:
- Fully integrated RMM & PSA
- Unlimited RMM agents for Windows & Mac devices
- Powerful scripting engine

[Browse all 2 editions](https://www.g2.com/products/syncro/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise RMM** | 8.1/10 | 13 |
| **Syncro** | N/A | N/A |

#### Administration

| Feature | ConnectWise RMM | Syncro | 
|---|---|---|
| **Change Management** | 7.6 (12 reviews) | Not enough data | 
| **Asset Management** | 8.3 (12 reviews) | Not enough data | 
| **Reports & Analytics** | 8.1 (12 reviews) | Not enough data | 

#### Service Desk

| Feature | ConnectWise RMM | Syncro | 
|---|---|---|
| **Help Desk** | 8.2 (12 reviews) | Not enough data | 
| **Incident Reports** | 7.9 (12 reviews) | Not enough data | 
| **Process Workflow** | 7.5 (12 reviews) | Not enough data | 

#### Management

| Feature | ConnectWise RMM | Syncro | 
|---|---|---|
| **Reporting** | 8.1 (12 reviews) | Not enough data | 
| **Administration Console** | 8.5 (11 reviews) | Not enough data | 
| **Access Management** | 8.3 (11 reviews) | Not enough data | 
| **Asset Management** | 8.3 (11 reviews) | Not enough data | 
| **Policy Dictation** | 8.5 (11 reviews) | Not enough data | 

#### Functionality

| Feature | ConnectWise RMM | Syncro | 
|---|---|---|
| **Ticketing System** | 7.8 (12 reviews) | Not enough data | 
| **Performance Logging** | 8.1 (12 reviews) | Not enough data | 
| **Alerting** | 8.6 (13 reviews) | Not enough data | 
| **Automation** | 9.0 (13 reviews) | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | ConnectWise RMM | Syncro | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (9 reviews) | Not enough data | 
| **Multi-step Planning** | 8.5 (9 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (9 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (9 reviews) | Not enough data | 
| **Proactive Assistance** | 7.6 (9 reviews) | Not enough data | 
| **Decision Making** | 7.4 (9 reviews) | Not enough data | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise RMM** | 7.4/10 | 55 |
| **Syncro** | 7.4/10 | 305 |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | ConnectWise RMM | Syncro | 
|---|---|---|
| **Device Management** | 8.2 (51 reviews) | 8.9 (290 reviews) | 
| **Asset Management** | Not enough data | 8.7 (48 reviews) | 
| **ITIL Policy Compliance** | Not enough data | 8.0 (33 reviews) | 

#### Monitoring and Management

| Feature | ConnectWise RMM | Syncro | 
|---|---|---|
| **Remote Monitoring** | 8.5 (52 reviews) | 8.9 (283 reviews) | 
| **Asset Tracking** | 7.6 (50 reviews) | 8.5 (279 reviews) | 
| **Application Deployment** | 7.5 (51 reviews) | 8.3 (274 reviews) | 
| **Patch Management** | 8.1 (49 reviews) | 8.2 (282 reviews) | 
| **Asset Tracking** | Not enough data | 8.9 (41 reviews) | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | ConnectWise RMM | Syncro | 
|---|---|---|
| **Workflow Management** | Not enough data | 8.8 (45 reviews) | 

#### Service Management

| Feature | ConnectWise RMM | Syncro | 
|---|---|---|
| **Remote Access** | 8.5 (51 reviews) | 8.7 (278 reviews) | 
| **Service Management (Issue Prioritization)** | Not enough data | 8.1 (34 reviews) | 
| **Ticketing** | Not enough data | 8.8 (56 reviews) | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | ConnectWise RMM | Syncro | 
|---|---|---|
| **Autonomous Task Execution** | 7.0 (18 reviews) | 5.6 (27 reviews) | 
| **Multi-step Planning** | 7.1 (18 reviews) | 5.3 (26 reviews) | 
| **Cross-system Integration** | 7.6 (17 reviews) | 5.9 (28 reviews) | 
| **Adaptive Learning** | 6.7 (17 reviews) | 5.4 (27 reviews) | 
| **Natural Language Interaction** | 6.7 (17 reviews) | 5.1 (26 reviews) | 
| **Proactive Assistance** | 6.7 (17 reviews) | 5.0 (26 reviews) | 
| **Decision Making** | 6.3 (17 reviews) | 5.1 (26 reviews) | 

### Unified Endpoint Management (UEM)

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise RMM** | 6.4/10 | 6 |
| **Syncro** | N/A | N/A |

#### Scope

| Feature | ConnectWise RMM | Syncro | 
|---|---|---|
| **Endpoint Inclusiveness** | 6.1 (6 reviews) | Not enough data | 
| **Multi-OS Support** | 6.9 (6 reviews) | Not enough data | 

#### Security

| Feature | ConnectWise RMM | Syncro | 
|---|---|---|
| **Reporting and Alerts** | 7.3 (5 reviews) | Not enough data | 
| **Endpoint Protection** | 8.3 (5 reviews) | Not enough data | 
| **Remote Wiping** | 5.3 (5 reviews) | Not enough data | 

#### Management

| Feature | ConnectWise RMM | Syncro | 
|---|---|---|
| **Device Enrollment** | 7.5 (6 reviews) | Not enough data | 
| **Device Configuration** | 5.7 (5 reviews) | Not enough data | 
| **Device Compliance** | 6.7 (5 reviews) | Not enough data | 
| **Usage Information** | 6.3 (5 reviews) | Not enough data | 
| **Data Separation** | 4.0 (5 reviews) | Not enough data | 

#### Agentic AI - Unified Endpoint Management (UEM)

| Feature | ConnectWise RMM | Syncro | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Network Monitoring

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise RMM** | 6.9/10 | 7 |
| **Syncro** | N/A | N/A |

#### Functionality

| Feature | ConnectWise RMM | Syncro | 
|---|---|---|
| **Performance Monitoring** | 8.6 (7 reviews) | Not enough data | 
| **Alerting** | 9.0 (7 reviews) | Not enough data | 
| **Improvement Suggestions** | 7.2 (6 reviews) | Not enough data | 
| **Multi-Network Capability** | 7.5 (6 reviews) | Not enough data | 

#### Monitoring - Network Monitoring

| Feature | ConnectWise RMM | Syncro | 
|---|---|---|
| **360-Degree Network Visibility** | 7.0 (5 reviews) | Not enough data | 
| **Automated Network Discovery** | 6.9 (6 reviews) | Not enough data | 
| **Real-Time Monitoring** | 7.2 (6 reviews) | Not enough data | 

#### Management

| Feature | ConnectWise RMM | Syncro | 
|---|---|---|
| **Performance Baseline** | 8.1 (6 reviews) | Not enough data | 
| **Data Visualization** | 8.6 (6 reviews) | Not enough data | 
| **Path Analysis** | 7.8 (6 reviews) | Not enough data | 

#### Analytics - Network Monitoring

| Feature | ConnectWise RMM | Syncro | 
|---|---|---|
| **Predictive Performance Analytics** | 6.0 (5 reviews) | Not enough data | 
| **Packet & Flow Analysis** | 6.0 (5 reviews) | Not enough data | 

#### Security - Network Monitoring

| Feature | ConnectWise RMM | Syncro | 
|---|---|---|
| **Encrypted Data Transmission** | 6.7 (5 reviews) | Not enough data | 
| **Zero Trust and Identity Management** | 6.0 (5 reviews) | Not enough data | 
| **Integrated Network Security** | 6.0 (5 reviews) | Not enough data | 

#### Network Performance - Network Monitoring

| Feature | ConnectWise RMM | Syncro | 
|---|---|---|
| **Dynamic Network Optimization** | 6.0 (5 reviews) | Not enough data | 
| **Automated Tasks Routing** | 7.0 (5 reviews) | Not enough data | 

#### AI Automation - Network Monitoring

| Feature | ConnectWise RMM | Syncro | 
|---|---|---|
| **Machine Learning-Based Anomaly Detection** | 5.7 (5 reviews) | Not enough data | 
| **Self-Healing Networks** | 5.7 (5 reviews) | Not enough data | 
| **Predictive Network Maintenance** | 5.7 (5 reviews) | Not enough data | 

#### Agentic AI - Network Monitoring

| Feature | ConnectWise RMM | Syncro | 
|---|---|---|
| **Autonomous Task Execution** | 5.7 (5 reviews) | Not enough data | 
| **Multi-step Planning** | 5.7 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 5.7 (5 reviews) | Not enough data | 
| **Adaptive Learning** | 5.7 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.7 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 5.7 (5 reviews) | Not enough data | 
| **Decision Making** | 5.7 (5 reviews) | Not enough data | 

### Professional Services Automation

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise RMM** | N/A | N/A |
| **Syncro** | 6.5/10 | 174 |

#### Customer Management

| Feature | ConnectWise RMM | Syncro | 
|---|---|---|
| **Customer Profiles** | Not enough data | 8.4 (157 reviews) | 
| **Sales** | Not enough data | 7.0 (147 reviews) | 
| **Marketing** | Not enough data | 6.2 (145 reviews) | 
| **Client Portal** | Not enough data | 7.4 (154 reviews) | 

#### Project Management

| Feature | ConnectWise RMM | Syncro | 
|---|---|---|
| **Project Planning** | Not enough data | 6.1 (148 reviews) | 
| **Project Tracking** | Not enough data | 6.2 (149 reviews) | 
| **Resource Definition** | Not enough data | 6.5 (145 reviews) | 
| **Resource Management** | Not enough data | 6.6 (144 reviews) | 

#### Accounting

| Feature | ConnectWise RMM | Syncro | 
|---|---|---|
| **Revenue Recognition** | Not enough data | 6.9 (145 reviews) | 
| **Invoice Management** | Not enough data | 7.7 (155 reviews) | 
| **Payments** | Not enough data | 7.2 (153 reviews) | 
| **Project Accounting** | Not enough data | 6.3 (139 reviews) | 
| **Budget Tracking** | Not enough data | 6.1 (137 reviews) | 

#### Portfolio Management

| Feature | ConnectWise RMM | Syncro | 
|---|---|---|
| **Portfolio Definition** | Not enough data | 6.3 (137 reviews) | 
| **Portfolio Performance** | Not enough data | 6.2 (136 reviews) | 
| **Risk** | Not enough data | 6.3 (138 reviews) | 
| **Portfolio Mix** | Not enough data | 6.1 (134 reviews) | 

#### Analytics

| Feature | ConnectWise RMM | Syncro | 
|---|---|---|
| **Forecasting** | Not enough data | 6.2 (133 reviews) | 
| **Reporting** | Not enough data | 7.3 (149 reviews) | 
| **KPIs** | Not enough data | 6.6 (134 reviews) | 

#### Administration

| Feature | ConnectWise RMM | Syncro | 
|---|---|---|
| **Standard Integrations** | Not enough data | 7.5 (151 reviews) | 
| **Workflow** | Not enough data | 7.3 (147 reviews) | 
| **Access Management** | Not enough data | 8.0 (147 reviews) | 

#### Platform

| Feature | ConnectWise RMM | Syncro | 
|---|---|---|
| **APIs** | Not enough data | 7.7 (143 reviews) | 
| **Internationalization** | Not enough data | 7.0 (132 reviews) | 
| **Performance and Reliability** | Not enough data | 9.0 (148 reviews) | 
| **Mobile** | Not enough data | 6.8 (143 reviews) | 
| **Offline Access** | Not enough data | 5.0 (134 reviews) | 

#### Generative AI

| Feature | ConnectWise RMM | Syncro | 
|---|---|---|
| **AI Text Generation** | Not enough data | 5.2 (52 reviews) | 
| **AI Text Summarization** | Not enough data | 5.1 (50 reviews) | 

#### Artificial Intelligence - Professional Services Automation

| Feature | ConnectWise RMM | Syncro | 
|---|---|---|
| **Predictive Forecasting** | Not enough data | 4.9 (13 reviews) | 
| **Smart task suggestions** | Not enough data | 4.8 (14 reviews) | 
| **Automated workflows** | Not enough data | 5.8 (16 reviews) | 

#### Agentic AI - Professional Services Automation

| Feature | ConnectWise RMM | Syncro | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 5.2 (14 reviews) | 
| **Proactive Assistance** | Not enough data | 5.1 (13 reviews) | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise RMM** | 7.7/10 | 15 |
| **Syncro** | 7.6/10 | 221 |

#### Administration

| Feature | ConnectWise RMM | Syncro | 
|---|---|---|
| **Screen Sharing** | 8.9 (14 reviews) | 8.4 (203 reviews) | 
| **File Sharing** | 8.2 (14 reviews) | 8.4 (199 reviews) | 
| **Session Recording** | 7.6 (13 reviews) | 7.2 (181 reviews) | 
| **Unattended Remote Access** | 9.2 (14 reviews) | 9.0 (207 reviews) | 
| **Multi - Session Handling** | 9.4 (14 reviews) | 8.2 (196 reviews) | 
| **Multi-Monitor Support** | 8.6 (14 reviews) | 8.1 (200 reviews) | 

#### Maintenance

| Feature | ConnectWise RMM | Syncro | 
|---|---|---|
| **Remote Reboot** | 8.1 (14 reviews) | 8.9 (213 reviews) | 
| **Remote Printing** | 7.1 (14 reviews) | 7.6 (174 reviews) | 

#### Communication 

| Feature | ConnectWise RMM | Syncro | 
|---|---|---|
| **Text Chat** | 8.2 (14 reviews) | 8.0 (191 reviews) | 
| **VoIP** | 5.9 (13 reviews) | 5.1 (162 reviews) | 
| **Video Conference Call** | 6.5 (13 reviews) | 5.0 (163 reviews) | 
| **Screen Annotations** | 7.5 (14 reviews) | 6.2 (169 reviews) | 

#### Security

| Feature | ConnectWise RMM | Syncro | 
|---|---|---|
| **Data Encryption** | 8.1 (13 reviews) | 7.9 (175 reviews) | 
| **Compliance** | 7.9 (13 reviews) | 8.0 (179 reviews) | 

#### Device Support

| Feature | ConnectWise RMM | Syncro | 
|---|---|---|
| **Mobile Device Access** | 6.3 (13 reviews) | 6.6 (179 reviews) | 
| **Multi-Platform Support** | 7.2 (13 reviews) | 7.8 (186 reviews) | 
| **Cross-Platform** | 7.4 (14 reviews) | 7.7 (190 reviews) | 

#### Performance

| Feature | ConnectWise RMM | Syncro | 
|---|---|---|
| **Reporting** | 7.2 (13 reviews) | 7.9 (201 reviews) | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise RMM** | 7.5/10 | 8 |
| **Syncro** | 5.6/10 | 85 |

#### Generative AI

| Feature | ConnectWise RMM | Syncro | 
|---|---|---|
| **AI Text Summarization** | 7.5 (8 reviews) | 5.6 (85 reviews) | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise RMM** | N/A | N/A |
| **Syncro** | N/A | N/A |

#### System Control

| Feature | ConnectWise RMM | Syncro | 
|---|---|---|
| **Device Control** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | ConnectWise RMM | Syncro | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Security Management

| Feature | ConnectWise RMM | Syncro | 
|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise RMM** | 8.3/10 | 6 |
| **Syncro** | N/A | N/A |

#### Analysis

| Feature | ConnectWise RMM | Syncro | 
|---|---|---|
| **Threat Detection** | 8.7 (5 reviews) | Not enough data | 

#### Platform

| Feature | ConnectWise RMM | Syncro | 
|---|---|---|
| **Unified Communications Platform** | 8.7 (5 reviews) | Not enough data | 
| **Remote Access** | 8.9 (6 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 8.0 (5 reviews) | Not enough data | 
| **Asset Tracking** | 8.0 (5 reviews) | Not enough data | 
| **IT Knowledge Management** | 7.3 (5 reviews) | Not enough data | 

#### Security

| Feature | ConnectWise RMM | Syncro | 
|---|---|---|
| **Endpoint Protection** | 9.0 (5 reviews) | Not enough data | 
| **Patch Management** | 8.3 (5 reviews) | Not enough data | 
| **Disaster Recovery** | 6.7 (5 reviews) | Not enough data | 
| **Service Management** | 8.7 (5 reviews) | Not enough data | 
| **Workflow Management** | 8.7 (5 reviews) | Not enough data | 

#### Agentic AI - Enterprise IT Management

| Feature | ConnectWise RMM | Syncro | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise RMM** | N/A | N/A |
| **Syncro** | 8.2/10 | 210 |

#### Administration

| Feature | ConnectWise RMM | Syncro | 
|---|---|---|
| **Usage Information** | Not enough data | 8.4 (189 reviews) | 
| **Integrations** | Not enough data | 8.6 (197 reviews) | 
| **Diagnostics** | Not enough data | 8.5 (198 reviews) | 
| **Session Recording** | Not enough data | 7.0 (172 reviews) | 
| **Session Transfer** | Not enough data | 7.3 (163 reviews) | 
| **Unattended Access** | Not enough data | 9.2 (196 reviews) | 
| **File Sharing** | Not enough data | 8.5 (189 reviews) | 

#### Platform

| Feature | ConnectWise RMM | Syncro | 
|---|---|---|
| **Cross-Platform Access** | Not enough data | 8.0 (188 reviews) | 
| **Mobile Device Access** | Not enough data | Feature Not Available | 
| **Applications Management** | Not enough data | 8.0 (188 reviews) | 
| **Remote Device Control** | Not enough data | Feature Not Available | 

#### Security

| Feature | ConnectWise RMM | Syncro | 
|---|---|---|
| **Remote Wipe** | Not enough data | Feature Not Available | 
| **Device Management** | Not enough data | Feature Not Available | 
| **Device Enrollment** | Not enough data | Feature Not Available | 

---
## Categories
**Shared Categories (3):** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Remote Support Software](https://www.g2.com/categories/remote-support)

**Unique to ConnectWise RMM (5):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Patch Management Software](https://www.g2.com/categories/patch-management), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem)

**Unique to Syncro (2):** [Remote Desktop Software](https://www.g2.com/categories/remote-desktop), [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation)


---
## Reviewer Demographics

### By Company Size

| Segment | ConnectWise RMM | Syncro | 
|---|---|---|
| **Small-Business** | 66.7% | 90.0% | 
| **Mid-Market** | 27.0% | 8.9% | 
| **Enterprise** | 6.3% | 1.1% | 

### By Industry

#### ConnectWise RMM

- **Information Technology and Services:** 58.7%
- **Computer & Network Security:** 19.0%
- **Government Administration:** 3.2%
- **Construction:** 3.2%
- **Computer Networking:** 3.2%
- **Utilities:** 1.6%
- **Security and Investigations:** 1.6%
- **Logistics and Supply Chain:** 1.6%
- **Internet:** 1.6%
- **Facilities Services:** 1.6%
- **Other:** 4.8%

#### Syncro

- **Information Technology and Services:** 53.8%
- **Computer & Network Security:** 25.3%
- **Computer Networking:** 3.4%
- **Consulting:** 1.6%
- **Computer Hardware:** 1.6%
- **Accounting:** 1.0%
- **Computer Software:** 1.0%
- **Telecommunications:** 0.8%
- **Primary/Secondary Education:** 0.8%
- **Construction:** 0.8%
- **Other:** 9.9%

---
## Alternatives

### Alternatives to ConnectWise RMM

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4300 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1127 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (553 reviews)
- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (756 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1026 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1092 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3914 reviews)
- [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (348 reviews)
- [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (323 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (464 reviews)

### Alternatives to Syncro

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4300 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1127 reviews)
- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (756 reviews)
- [SuperOps](https://www.g2.com/products/superops/reviews) — 4.5/5 stars (133 reviews)
- [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.6/5 stars (123 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (553 reviews)
- [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (323 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3914 reviews)
- [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (348 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1026 reviews)

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## Top Discussions

### ConnectWise RMM

- Title: [What is Continuum desktop agent?](https://www.g2.com/discussions/what-is-continuum-desktop-agent) — 1 comment
  > **Top comment:** "Based on my knowledge, Continuum is a platform that offers solutions for managing IT services and delivery. The Continuum Desktop Agent is a component of..."

### Syncro

- Title: [What is Synchro software used for?](https://www.g2.com/discussions/what-is-synchro-software-used-for) — 3 comments
  > **Top comment:** "It helps me manage my customers computer assets, track support tickets and send invoices to the customers that I provide IT support to.  "
- Title: [What is atera RMM?](https://www.g2.com/discussions/syncro-what-is-atera-rmm) — 1 comment
  > **Top comment:** "Well, Atera RMM is a competing MSP. But, coming from a previous user, they are NOWHERE in the race! Syncro has got them beat in all categories. (Except the..."
- Title: [What is Synchro Pro?](https://www.g2.com/discussions/what-is-synchro-pro) — 1 comment
  > **Top comment:** "The company is SyncroMSP.com and the product is Syncro. This product is a client management tool built to facilitate management of multiple devices like..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/connectwise-rmm-vs-syncro)