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At a Glance
Market Segments
Small-Business (67.7% of reviews)
Small-Business (89.6% of reviews)
Entry-Level Pricing
No pricing available
$129.00 Per Month
ConnectWise RMM
Star Rating
(65)4.2 out of 5
Market Segments
Small-Business (67.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ConnectWise RMMSyncro
Star Rating
(389)4.5 out of 5
Market Segments
Small-Business (89.6% of reviews)
Pros & Cons
Entry-Level Pricing
$129.00 Per Month
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Syncro excels in ease of use with a score of 8.9, while ConnectWise RMM trails behind at 8.2. Reviewers mention that Syncro's intuitive interface makes it easy for small businesses to navigate and manage their operations effectively.
- Reviewers mention that Syncro's quality of support is rated at 8.4, significantly higher than ConnectWise RMM's 7.4. Users on G2 highlight that Syncro's customer service is responsive and helpful, which is crucial for businesses needing quick resolutions.
- Users say that Syncro's ticketing system is robust, scoring 8.9 compared to ConnectWise RMM's 7.6. Reviewers mention that Syncro's ticketing features allow for efficient tracking and management of customer issues, enhancing overall service delivery.
- G2 users report that Syncro's remote monitoring capabilities score 8.8, while ConnectWise RMM scores 8.4. Reviewers highlight that Syncro provides comprehensive monitoring tools that help small businesses stay proactive about their IT infrastructure.
- Users report that Syncro's asset management features score 8.3, outperforming ConnectWise RMM's 7.9. Reviewers mention that Syncro offers detailed insights into asset performance, which is essential for effective resource management.
- Reviewers mention that Syncro's product direction is rated at 9.0, indicating a strong commitment to continuous improvement, while ConnectWise RMM scores 7.4. Users on G2 appreciate Syncro's regular updates and feature enhancements that align with user needs.
Pricing
Entry-Level Pricing
ConnectWise RMM
No pricing availableSyncro
Core
$129.00
Per Month
Pricing per user / month
- Fully integrated RMM & PSA
- Unlimited RMM agents for Windows & Mac devices
- Powerful scripting engine
Free Trial
ConnectWise RMM
Free Trial is available
Syncro
Free Trial is available
Ratings
Meets Requirements
8.2
55
8.8
331
Ease of Use
8.2
56
8.8
338
Ease of Setup
7.6
49
8.7
299
Ease of Admin
7.8
38
8.9
252
Quality of Support
7.4
49
8.5
307
Has the product been a good partner in doing business?
8.2
37
9.1
247
Product Direction (% positive)
7.4
54
9.0
329
Features by Category
Administration
7.6
12
Not enough data
8.3
12
Not enough data
8.1
12
Not enough data
Service Desk
8.2
12
Not enough data
7.9
12
Not enough data
7.5
12
Not enough data
Management
8.1
12
Not enough data
8.5
11
Not enough data
8.3
11
Not enough data
8.3
11
Not enough data
8.5
11
Not enough data
Functionality
7.8
12
Not enough data
8.1
12
Not enough data
8.5
12
Not enough data
8.9
12
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
8.5
9
Not enough data
8.5
9
Not enough data
8.5
9
Not enough data
8.0
9
Not enough data
7.8
9
Not enough data
7.6
9
Not enough data
7.4
9
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
8.2
50
8.8
283
Not enough data
8.6
44
Not enough data
7.9
31
Monitoring and Management
8.4
50
8.8
277
7.6
50
8.5
273
7.5
51
8.2
268
8.1
49
8.1
275
Not enough data
8.7
37
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
8.7
41
Service Management
8.4
49
8.6
270
Not enough data
8.1
31
Not enough data
8.9
48
Agentic AI - Remote Monitoring & Management (RMM)
7.0
18
5.8
26
7.1
18
5.5
25
7.6
17
6.0
26
6.7
17
5.6
26
6.7
17
5.3
25
6.7
17
5.2
25
6.3
17
5.3
25
Scope
6.1
6
Not enough data
6.9
6
Not enough data
Security
7.3
5
Not enough data
8.3
5
Not enough data
5.3
5
Not enough data
Management
7.5
6
Not enough data
5.7
5
Not enough data
6.7
5
Not enough data
6.3
5
Not enough data
4.0
5
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.6
7
Not enough data
9.0
7
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
Monitoring - Network Monitoring
7.0
5
Not enough data
6.9
6
Not enough data
7.2
6
Not enough data
Management
8.1
6
Not enough data
8.6
6
Not enough data
7.8
6
Not enough data
Analytics - Network Monitoring
6.0
5
Not enough data
6.0
5
Not enough data
Security - Network Monitoring
6.7
5
Not enough data
6.0
5
Not enough data
6.0
5
Not enough data
Network Performance - Network Monitoring
6.0
5
Not enough data
7.0
5
Not enough data
AI Automation - Network Monitoring
5.7
5
Not enough data
5.7
5
Not enough data
5.7
5
Not enough data
Agentic AI - Network Monitoring
5.7
5
Not enough data
5.7
5
Not enough data
5.7
5
Not enough data
5.7
5
Not enough data
5.7
5
Not enough data
5.7
5
Not enough data
5.7
5
Not enough data
Customer Management
Not enough data
8.4
153
Not enough data
7.0
144
Not enough data
6.3
142
Not enough data
7.4
149
Project Management
Not enough data
6.2
144
Not enough data
6.2
145
Not enough data
6.6
142
Not enough data
6.6
141
Accounting
Not enough data
6.9
142
Not enough data
7.7
147
Not enough data
7.3
148
Not enough data
6.4
136
Not enough data
6.1
134
Portfolio Management
Not enough data
6.3
134
Not enough data
6.2
133
Not enough data
6.3
134
Not enough data
6.1
131
Analytics
Not enough data
6.2
130
Not enough data
7.3
143
Not enough data
6.6
131
Administration
Not enough data
7.5
146
Not enough data
7.3
144
Not enough data
7.9
143
Platform
Not enough data
7.7
140
Not enough data
6.9
128
Not enough data
9.0
143
Not enough data
6.7
140
Not enough data
4.9
131
Generative AI
Not enough data
5.3
51
Not enough data
5.2
49
Artificial Intelligence - Professional Services Automation
Not enough data
5.3
12
Not enough data
5.1
13
Not enough data
6.2
15
Agentic AI - Professional Services Automation
Not enough data
5.6
13
Not enough data
5.6
12
Administration
8.9
14
8.4
200
8.2
14
8.4
198
7.6
13
7.2
180
9.2
14
8.9
205
9.4
14
8.2
194
8.6
14
8.1
199
Maintenance
8.1
14
8.9
211
7.1
14
7.6
173
Communication
8.2
14
8.0
191
5.9
13
5.2
162
6.5
13
5.1
163
7.5
14
6.2
169
Security
8.1
13
7.9
174
7.9
13
8.0
178
Device Support
6.3
13
6.5
179
7.2
13
7.7
185
7.4
14
7.7
189
Performance
7.2
13
7.8
200
Generative AI
7.5
8
5.7
85
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.7
5
Not enough data
Platform
8.7
5
Not enough data
8.7
5
Not enough data
8.0
5
Not enough data
8.0
5
Not enough data
7.3
5
Not enough data
Security
9.0
5
Not enough data
8.3
5
Not enough data
6.7
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.4
186
Not enough data
8.6
193
Not enough data
8.4
194
Not enough data
7.0
170
Not enough data
7.3
161
Not enough data
9.2
192
Not enough data
8.5
186
Platform
Not enough data
7.9
185
Not enough data
Feature Not Available
Not enough data
8.0
183
Not enough data
Feature Not Available
Security
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
ConnectWise RMM and Syncro are categorized as Remote Monitoring & Management (RMM), Endpoint Management, and Remote Support
Unique Categories
ConnectWise RMM is categorized as IT Service Management (ITSM) Tools, Patch Management, Enterprise IT Management, Network Monitoring, and Unified Endpoint Management (UEM)
Syncro is categorized as Remote Desktop and Professional Services Automation
Reviews
Reviewers' Company Size
ConnectWise RMM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Syncro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
58.1%
Computer & Network Security
19.4%
Government Administration
3.2%
Construction
3.2%
Computer Networking
3.2%
Other
12.9%
Information Technology and Services
54.5%
Computer & Network Security
24.3%
Computer Networking
3.5%
Consulting
1.6%
Computer Hardware
1.6%
Other
14.4%
Discussions
What is Continuum desktop agent?
1 Comment
NK
Based on my knowledge, Continuum is a platform that offers solutions for managing IT services and delivery. The Continuum Desktop Agent is a component of...Read more
ConnectWise RMM has no more discussions with answers
What is Synchro software used for?
3 Comments
TY
Its a RMM and PSA tools used by managed service providers and/or internal IT teams Read more
What is Synchro Pro?
1 Comment
RV
The company is SyncroMSP.com and the product is Syncro. This product is a client management tool built to facilitate management of multiple devices like...Read more
What is atera RMM?
1 Comment
NP
Well, Atera RMM is a competing MSP. But, coming from a previous user, they are NOWHERE in the race! Syncro has got them beat in all categories. (Except the...Read more
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