Compare ConnectWise RMM and SuperOps 
Featured Products
At a Glance
Market Segments
Small-Business (67.7% of reviews)
Small-Business (87.6% of reviews)
Entry-Level Pricing
No pricing available
$79.00 Per Month
ConnectWise RMM
Star Rating
(65)4.2 out of 5
Market Segments
Small-Business (67.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ConnectWise RMMSuperOps
Star Rating
(130)4.5 out of 5
Market Segments
Small-Business (87.6% of reviews)
Pros & Cons
Entry-Level Pricing
$79.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that SuperOps excels in ease of use, with users highlighting its intuitive interface and minimal training requirements. One user mentioned, "SuperOps provides a clean and intuitive interface that makes onboarding effortless."
- Users say that ConnectWise RMM is easy to implement for managed service providers (MSPs), with feedback indicating it effectively consolidates important details in one place. A reviewer noted, "ConnectWise RMM takes a load off our staff and provides important details all in one place."
- According to verified reviews, SuperOps stands out for its quality of support, with users praising the quick response times. One user shared, "If you get stuck with ANYTHING, there is a support person to answer your question in 10 minutes or less."
- Reviewers mention that while ConnectWise RMM is user-friendly, it does not match SuperOps in terms of overall user satisfaction, as reflected in their G2 Scores. SuperOps has a higher satisfaction score, indicating a more favorable user experience overall.
- G2 reviewers highlight SuperOps' strong performance in ease of setup, with many users appreciating the straightforward onboarding process. One user remarked, "The UI is very intuitive, minimum learning for IT Engineer to use."
- Users report that ConnectWise RMM, while effective, has room for improvement in support quality, with some reviewers indicating that they would like to see enhancements in this area. A user mentioned, "ConnectWise RMM is very easy to use and helpful," but did not elaborate on support experiences.
Pricing
Entry-Level Pricing
ConnectWise RMM
No pricing availableSuperOps
Standard - PSA Only
$79.00
Per Month
PSA Only
- Ticketing
- Projects
- Automated billing and invoicing
Free Trial
ConnectWise RMM
Free Trial is available
SuperOps
Free Trial is available
Ratings
Meets Requirements
8.2
55
8.7
113
Ease of Use
8.2
56
9.0
117
Ease of Setup
7.6
49
9.0
102
Ease of Admin
7.8
38
9.0
100
Quality of Support
7.4
49
9.4
112
Has the product been a good partner in doing business?
8.2
37
9.2
100
Product Direction (% positive)
7.4
54
9.7
113
Features by Category
Administration
7.6
12
Not enough data
8.3
12
Not enough data
8.1
12
Not enough data
Service Desk
8.2
12
Not enough data
7.9
12
Not enough data
7.5
12
Not enough data
Management
8.1
12
Not enough data
8.5
11
Not enough data
8.3
11
Not enough data
8.3
11
Not enough data
8.5
11
Not enough data
Functionality
7.8
12
Not enough data
8.1
12
Not enough data
8.5
12
Not enough data
8.9
12
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
8.5
9
Not enough data
8.5
9
Not enough data
8.5
9
Not enough data
8.0
9
Not enough data
7.8
9
Not enough data
7.6
9
Not enough data
7.4
9
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
8.2
50
8.9
92
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring and Management
8.4
50
8.9
93
7.6
50
Feature Not Available
7.5
51
8.1
82
8.1
49
8.8
86
Not enough data
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Service Management
8.4
49
9.0
92
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
7.0
18
Not enough data
7.1
18
Not enough data
7.6
17
Not enough data
6.7
17
Not enough data
6.7
17
Not enough data
6.7
17
Not enough data
6.3
17
Not enough data
Scope
6.1
6
Not enough data
6.9
6
Not enough data
Security
7.3
5
Not enough data
8.3
5
Not enough data
5.3
5
Not enough data
Management
7.5
6
Not enough data
5.7
5
Not enough data
6.7
5
Not enough data
6.3
5
Not enough data
4.0
5
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.6
7
8.0
16
9.0
7
8.1
16
7.2
6
7.9
16
7.5
6
7.7
16
Monitoring - Network Monitoring
7.0
5
Not enough data
6.9
6
Not enough data
7.2
6
Not enough data
Management
8.1
6
7.7
16
8.6
6
7.7
16
7.8
6
7.5
14
Analytics - Network Monitoring
6.0
5
Not enough data
6.0
5
Not enough data
Security - Network Monitoring
6.7
5
Not enough data
6.0
5
Not enough data
6.0
5
Not enough data
Network Performance - Network Monitoring
6.0
5
Not enough data
7.0
5
Not enough data
AI Automation - Network Monitoring
5.7
5
Not enough data
5.7
5
Not enough data
5.7
5
Not enough data
Agentic AI - Network Monitoring
5.7
5
Not enough data
5.7
5
Not enough data
5.7
5
Not enough data
5.7
5
Not enough data
5.7
5
Not enough data
5.7
5
Not enough data
5.7
5
Not enough data
Asset Inventory
Not enough data
8.8
83
Not enough data
8.3
78
Not enough data
7.7
60
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
7.1
39
Not enough data
7.3
38
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
8.8
81
Not enough data
8.3
77
Not enough data
7.5
62
Not enough data
7.6
74
Customer Management
Not enough data
8.2
60
Not enough data
6.9
48
Not enough data
6.0
45
Not enough data
7.6
56
Project Management
Not enough data
7.2
55
Not enough data
7.1
56
Not enough data
7.4
48
Not enough data
7.7
50
Accounting
Not enough data
7.0
45
Not enough data
6.9
50
Not enough data
6.8
44
Not enough data
6.2
40
Not enough data
5.8
40
Portfolio Management
Not enough data
6.3
38
Not enough data
6.3
38
Not enough data
6.7
40
Not enough data
6.4
39
Analytics
Not enough data
5.9
39
Not enough data
7.4
52
Not enough data
7.0
44
Administration
Not enough data
7.4
59
Not enough data
7.7
53
Not enough data
7.6
50
Platform
Not enough data
7.1
42
Not enough data
7.5
38
Not enough data
8.3
58
Not enough data
7.3
52
Not enough data
4.0
36
Generative AI
Not enough data
6.1
29
Not enough data
6.3
29
Artificial Intelligence - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.9
14
Not enough data
8.2
14
Not enough data
7.6
13
Not enough data
9.2
14
Not enough data
9.4
14
Not enough data
8.6
14
Not enough data
Maintenance
8.1
14
Not enough data
7.1
14
Not enough data
Communication
8.2
14
Not enough data
5.9
13
Not enough data
6.5
13
Not enough data
7.5
14
Not enough data
Security
8.1
13
Not enough data
7.9
13
Not enough data
Device Support
6.3
13
Not enough data
7.2
13
Not enough data
7.4
14
Not enough data
Performance
7.2
13
Not enough data
Generative AI
7.5
8
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.7
5
Not enough data
Platform
8.7
5
Not enough data
8.7
5
Not enough data
8.0
5
Not enough data
8.0
5
Not enough data
7.3
5
Not enough data
Security
9.0
5
Not enough data
8.3
5
Not enough data
6.7
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ConnectWise RMM and SuperOps are categorized as Remote Monitoring & Management (RMM), IT Service Management (ITSM) Tools, Patch Management, Enterprise IT Management, Network Monitoring, Remote Support, and Unified Endpoint Management (UEM)
Unique Categories
ConnectWise RMM is categorized as Endpoint Management
SuperOps is categorized as Professional Services Automation and IT Asset Management
Reviews
Reviewers' Company Size
ConnectWise RMM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SuperOps
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
58.1%
Computer & Network Security
19.4%
Government Administration
3.2%
Construction
3.2%
Computer Networking
3.2%
Other
12.9%
Information Technology and Services
45.7%
Computer & Network Security
23.3%
Computer Networking
5.4%
Education Management
3.1%
Consulting
2.3%
Other
20.2%
Discussions
What is Continuum desktop agent?
1 Comment
NK
Based on my knowledge, Continuum is a platform that offers solutions for managing IT services and delivery. The Continuum Desktop Agent is a component of...Read more
ConnectWise RMM has no more discussions with answers
SuperOps has no discussions with answers
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