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At a Glance
Market Segments
Small-Business (67.7% of reviews)
Small-Business (53.5% of reviews)
Entry-Level Pricing
No pricing available
from $39 Tier based pricing
ConnectWise RMM
Star Rating
(65)4.2 out of 5
Market Segments
Small-Business (67.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ConnectWise RMMPulseway
Star Rating
(119)4.6 out of 5
Market Segments
Small-Business (53.5% of reviews)
Pros & Cons
Entry-Level Pricing
from $39 Tier based pricing
Learn more about PulsewaySummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Pulseway excels in overall user satisfaction, with a higher G2 Score reflecting its strong performance in remote support and patch management. Users appreciate features like the ability to run scripts and monitor servers effectively, which enhances their operational efficiency.
- Users say that Pulseway's mobile access is a standout feature, allowing them to manage assets from anywhere. This flexibility is particularly beneficial for those who need to stay connected while on the go, making it a preferred choice for small businesses.
- Reviewers mention that ConnectWise RMM is easy to implement and user-friendly, which is a significant advantage for managed service providers (MSPs). Many users highlight how it simplifies their workflow and consolidates important details, reducing the workload on staff.
- According to verified reviews, Pulseway's ease of setup and administration is a major plus, with users noting a smooth onboarding experience. This contrasts with ConnectWise RMM, where some users have reported challenges during the initial setup phase.
- G2 reviewers highlight that while ConnectWise RMM offers solid multi-session handling and remote access capabilities, Pulseway's performance monitoring and alerting features are particularly praised for their effectiveness in keeping users informed about system health.
- Users express that Pulseway's quality of support is notably higher, with many citing responsive assistance and helpful resources. In comparison, ConnectWise RMM users have indicated that support could be improved, which may impact their overall experience.
Pricing
Entry-Level Pricing
ConnectWise RMM
No pricing availablePulseway
Business
from $39
Tier based pricing
From 20 Monitored Systems
- Remote Monitoring and Management
- Instant Alerts
- Native Mobile Apps
Free Trial
ConnectWise RMM
Free Trial is available
Pulseway
Free Trial is available
Ratings
Meets Requirements
8.2
55
9.0
104
Ease of Use
8.2
56
9.2
104
Ease of Setup
7.6
49
9.0
96
Ease of Admin
7.8
38
9.3
89
Quality of Support
7.4
49
9.0
98
Has the product been a good partner in doing business?
8.2
37
9.4
87
Product Direction (% positive)
7.4
54
9.0
103
Features by Category
Administration
7.6
12
Not enough data
8.3
12
Not enough data
8.1
12
Not enough data
Service Desk
8.2
12
Not enough data
7.9
12
Not enough data
7.5
12
Not enough data
Management
8.1
12
Not enough data
8.5
11
Not enough data
8.3
11
Not enough data
8.3
11
Not enough data
8.5
11
Not enough data
Functionality
7.8
12
Not enough data
8.1
12
Not enough data
8.5
12
Not enough data
8.9
12
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
8.5
9
Not enough data
8.5
9
Not enough data
8.5
9
Not enough data
8.0
9
Not enough data
7.8
9
Not enough data
7.6
9
Not enough data
7.4
9
Not enough data
Compatibility
Not enough data
9.7
5
Not enough data
9.0
5
Not enough data
9.7
5
Not enough data
9.7
5
Management
Not enough data
10.0
5
Not enough data
10.0
5
Not enough data
9.3
5
Not enough data
10.0
5
Not enough data
10.0
6
Compliance
Not enough data
10.0
7
Not enough data
9.7
6
Not enough data
9.7
5
Agentic AI - Server Backup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
10.0
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
10.0
6
Not enough data
7.5
6
Compatibility
Not enough data
9.4
6
Not enough data
7.8
6
Not enough data
10.0
5
Management
Not enough data
9.4
6
Not enough data
10.0
6
Not enough data
10.0
5
Agentic AI - Online Backup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
8.2
50
9.3
51
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring and Management
8.4
50
9.4
54
|
Verified
7.6
50
8.6
44
7.5
51
8.8
49
|
Verified
8.1
49
9.1
52
|
Verified
Not enough data
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Service Management
8.4
49
8.9
53
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
7.0
18
Not enough data
7.1
18
Not enough data
7.6
17
Not enough data
6.7
17
Not enough data
6.7
17
Not enough data
6.7
17
Not enough data
6.3
17
Not enough data
Scope
6.1
6
Not enough data
6.9
6
Not enough data
Security
7.3
5
Not enough data
8.3
5
Not enough data
5.3
5
Not enough data
Management
7.5
6
Not enough data
5.7
5
Not enough data
6.7
5
Not enough data
6.3
5
Not enough data
4.0
5
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.6
7
9.9
15
9.0
7
9.9
17
7.2
6
9.2
15
7.5
6
9.9
14
Monitoring - Network Monitoring
7.0
5
Not enough data
6.9
6
Not enough data
7.2
6
Not enough data
Management
8.1
6
9.5
14
8.6
6
9.2
15
7.8
6
8.9
14
Analytics - Network Monitoring
6.0
5
Not enough data
6.0
5
Not enough data
Security - Network Monitoring
6.7
5
Not enough data
6.0
5
Not enough data
6.0
5
Not enough data
Network Performance - Network Monitoring
6.0
5
Not enough data
7.0
5
Not enough data
AI Automation - Network Monitoring
5.7
5
Not enough data
5.7
5
Not enough data
5.7
5
Not enough data
Agentic AI - Network Monitoring
5.7
5
Not enough data
5.7
5
Not enough data
5.7
5
Not enough data
5.7
5
Not enough data
5.7
5
Not enough data
5.7
5
Not enough data
5.7
5
Not enough data
Monitoring
Not enough data
9.8
18
Not enough data
9.7
17
Not enough data
9.2
15
Not enough data
Not enough data
Management Tools
Not enough data
8.7
13
Not enough data
9.6
13
Not enough data
9.2
12
Generative AI
Not enough data
5.0
7
Not enough data
5.0
7
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visibility
Not enough data
8.6
33
Not enough data
9.5
34
Not enough data
8.6
32
Monitoring and Management
Not enough data
9.0
32
Not enough data
8.8
27
Not enough data
8.3
29
Not enough data
9.4
34
Not enough data
9.7
34
Not enough data
9.1
31
Cloud environment support
Not enough data
7.9
25
Not enough data
8.5
29
Agentic AI - Server Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.9
14
8.7
32
8.2
14
8.2
31
7.6
13
7.3
25
9.2
14
9.2
32
9.4
14
8.6
27
8.6
14
8.7
29
Maintenance
8.1
14
9.4
34
7.1
14
7.1
26
Communication
8.2
14
7.9
29
5.9
13
4.7
24
6.5
13
4.6
24
7.5
14
5.5
26
Security
8.1
13
7.3
28
7.9
13
7.9
27
Device Support
6.3
13
9.1
31
7.2
13
8.9
32
7.4
14
8.7
33
Performance
7.2
13
8.5
33
Functionality
Not enough data
10.0
5
Not enough data
7.7
5
Not enough data
9.7
5
Not enough data
10.0
5
Performance
Not enough data
10.0
5
Not enough data
8.7
5
Not enough data
9.7
5
Not enough data
10.0
5
Agentic AI - PC Backup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.5
8
5.4
33
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.7
5
Not enough data
Platform
8.7
5
Not enough data
8.7
5
Not enough data
8.0
5
Not enough data
8.0
5
Not enough data
7.3
5
Not enough data
Security
9.0
5
Not enough data
8.3
5
Not enough data
6.7
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ConnectWise RMM and Pulseway are categorized as Remote Monitoring & Management (RMM), Patch Management, Endpoint Management, Network Monitoring, and Remote Support
Unique Categories
ConnectWise RMM is categorized as IT Service Management (ITSM) Tools, Enterprise IT Management, and Unified Endpoint Management (UEM)
Pulseway is categorized as Server Monitoring, Server Backup, Incident Management, Online Backup, and PC Backup
Reviews
Reviewers' Company Size
ConnectWise RMM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pulseway
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
58.1%
Computer & Network Security
19.4%
Government Administration
3.2%
Construction
3.2%
Computer Networking
3.2%
Other
12.9%
Information Technology and Services
28.9%
Computer & Network Security
11.4%
Computer Software
5.3%
Hospital & Health Care
4.4%
Financial Services
3.5%
Other
46.5%
Discussions
What is Continuum desktop agent?
1 Comment
NK
Based on my knowledge, Continuum is a platform that offers solutions for managing IT services and delivery. The Continuum Desktop Agent is a component of...Read more
ConnectWise RMM has no more discussions with answers
Pulseway has no more discussions with answers
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