Compare ConnectWise RMM and LogMeIn Resolve 
At a Glance
Market Segments
Small-Business (67.7% of reviews)
Mid-Market (42.0% of reviews)
Entry-Level Pricing
No pricing available
Free 3 Agent / 5 Endpoints
ConnectWise RMM
Star Rating
(65)4.2 out of 5
Market Segments
Small-Business (67.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ConnectWise RMMLogMeIn Resolve
Star Rating
(443)4.3 out of 5
Market Segments
Mid-Market (42.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free 3 Agent / 5 Endpoints
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that LogMeIn Resolve excels in user experience, particularly highlighting its easier interface and reliable remote desktop functionality. Users appreciate its speed and minimal connection issues, making it a strong choice for remote support and troubleshooting.
- Users say that ConnectWise RMM is very straightforward to implement, especially for managed service providers (MSPs). Reviewers mention that it effectively streamlines operations by consolidating important details in one place, which can significantly reduce the workload on staff.
- According to verified reviews, LogMeIn Resolve stands out for its robust security features, including multi-factor authentication and encryption. Users feel confident in its ability to protect sensitive data while providing essential remote management capabilities.
- Reviewers mention that while ConnectWise RMM is user-friendly, it has a slightly lower satisfaction score compared to LogMeIn Resolve. Some users feel it could improve in areas like ease of setup and overall support quality, which may impact the initial onboarding experience.
- G2 reviewers highlight that LogMeIn Resolve has a strong focus on remote monitoring and management, with users praising its effectiveness in alerting and ticketing. This makes it a valuable tool for organizations looking to enhance their IT support processes.
- Users report that ConnectWise RMM, while effective, may not meet the specific needs of all users as well as LogMeIn Resolve does. Some feedback indicates that it can be less adaptable to unique workflows, which could be a consideration for businesses with specialized requirements.
Pricing
Entry-Level Pricing
ConnectWise RMM
No pricing availableLogMeIn Resolve
Free
Free
3 Agent / 5 Endpoints
Ideal For: Those that need device monitoring and behind-the-scenes troubleshooting.
- 3 Agents / 5 Endpoints
Free Trial
ConnectWise RMM
Free Trial is available
LogMeIn Resolve
Free Trial is available
Ratings
Meets Requirements
8.2
55
9.0
358
Ease of Use
8.2
56
9.0
359
Ease of Setup
7.6
49
8.9
191
Ease of Admin
7.8
38
8.8
179
Quality of Support
7.4
49
8.7
308
Has the product been a good partner in doing business?
8.2
37
8.7
167
Product Direction (% positive)
7.4
54
7.9
347
Features by Category
Administration
7.6
12
Not enough data
8.3
12
Not enough data
8.1
12
Not enough data
Service Desk
8.2
12
Not enough data
7.9
12
Not enough data
7.5
12
Not enough data
Management
8.1
12
Not enough data
8.5
11
Not enough data
8.3
11
Not enough data
8.3
11
Not enough data
8.5
11
Not enough data
Functionality
7.8
12
Not enough data
8.1
12
Not enough data
8.5
12
Not enough data
8.9
12
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
8.5
9
Not enough data
8.5
9
Not enough data
8.5
9
Not enough data
8.0
9
Not enough data
7.8
9
Not enough data
7.6
9
Not enough data
7.4
9
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
8.2
50
9.3
21
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring and Management
8.4
50
9.3
22
7.6
50
9.1
20
7.5
51
8.6
20
8.1
49
8.3
19
Not enough data
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Service Management
8.4
49
9.4
23
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
7.0
18
Not enough data
7.1
18
Not enough data
7.6
17
Not enough data
6.7
17
Not enough data
6.7
17
Not enough data
6.7
17
Not enough data
6.3
17
Not enough data
Scope
6.1
6
Not enough data
6.9
6
Not enough data
Security
7.3
5
Not enough data
8.3
5
Not enough data
5.3
5
Not enough data
Management
7.5
6
Not enough data
5.7
5
Not enough data
6.7
5
Not enough data
6.3
5
Not enough data
4.0
5
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.6
7
Not enough data
9.0
7
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
Monitoring - Network Monitoring
7.0
5
Not enough data
6.9
6
Not enough data
7.2
6
Not enough data
Management
8.1
6
Not enough data
8.6
6
Not enough data
7.8
6
Not enough data
Analytics - Network Monitoring
6.0
5
Not enough data
6.0
5
Not enough data
Security - Network Monitoring
6.7
5
Not enough data
6.0
5
Not enough data
6.0
5
Not enough data
Network Performance - Network Monitoring
6.0
5
Not enough data
7.0
5
Not enough data
AI Automation - Network Monitoring
5.7
5
Not enough data
5.7
5
Not enough data
5.7
5
Not enough data
Agentic AI - Network Monitoring
5.7
5
Not enough data
5.7
5
Not enough data
5.7
5
Not enough data
5.7
5
Not enough data
5.7
5
Not enough data
5.7
5
Not enough data
5.7
5
Not enough data
Administration
8.9
14
9.2
81
8.2
14
9.0
77
7.6
13
8.9
63
9.2
14
8.8
68
9.4
14
8.5
67
8.6
14
8.5
70
Maintenance
8.1
14
8.9
70
7.1
14
8.4
48
Communication
8.2
14
8.8
66
5.9
13
7.9
46
6.5
13
8.2
48
7.5
14
8.5
49
Security
8.1
13
8.6
51
7.9
13
8.3
51
Device Support
6.3
13
8.5
58
7.2
13
8.6
56
7.4
14
8.4
58
Performance
7.2
13
8.3
59
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.5
8
7.7
8
Incident Management
Not enough data
8.5
59
Not enough data
8.2
60
Not enough data
8.3
62
Not enough data
8.2
62
Not enough data
8.1
56
Reporting
Not enough data
8.3
73
Not enough data
8.2
72
Not enough data
8.4
58
Access & Usability
Not enough data
8.1
73
Not enough data
8.7
72
Not enough data
8.1
59
Not enough data
8.5
65
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
Not enough data
8.6
7
Operating System
Not enough data
9.3
7
Not enough data
8.7
5
Not enough data
8.3
7
Management
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
8.1
6
Not enough data
8.6
6
Security
Not enough data
8.6
6
Not enough data
9.3
7
Agentic AI - Mobile Device Management (MDM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.7
5
Not enough data
Platform
8.7
5
Not enough data
8.7
5
Not enough data
8.0
5
Not enough data
8.0
5
Not enough data
7.3
5
Not enough data
Security
9.0
5
Not enough data
8.3
5
Not enough data
6.7
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.5
79
Not enough data
8.1
71
Not enough data
8.3
76
Not enough data
8.3
75
Not enough data
8.1
71
Not enough data
8.4
76
Not enough data
8.5
81
Platform
Not enough data
8.6
72
Not enough data
8.2
68
Not enough data
8.4
72
Not enough data
8.6
83
Security
Not enough data
7.7
60
Not enough data
8.4
76
Not enough data
8.4
70
Categories
Categories
Shared Categories
ConnectWise RMM and LogMeIn Resolve are categorized as Remote Monitoring & Management (RMM), Patch Management, Endpoint Management, Remote Support, and Unified Endpoint Management (UEM)
Unique Categories
ConnectWise RMM is categorized as IT Service Management (ITSM) Tools, Enterprise IT Management, and Network Monitoring
LogMeIn Resolve is categorized as Antivirus, Mobile Device Management (MDM), Remote Desktop, and Service Desk
Reviews
Reviewers' Company Size
ConnectWise RMM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LogMeIn Resolve
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
58.1%
Computer & Network Security
19.4%
Government Administration
3.2%
Construction
3.2%
Computer Networking
3.2%
Other
12.9%
Information Technology and Services
22.5%
Computer Software
10.7%
Hospital & Health Care
7.0%
Construction
3.6%
Computer & Network Security
3.4%
Other
52.7%
Discussions
What is Continuum desktop agent?
1 Comment
NK
Based on my knowledge, Continuum is a platform that offers solutions for managing IT services and delivery. The Continuum Desktop Agent is a component of...Read more
ConnectWise RMM has no more discussions with answers
How do I use GoToAssist remote?
1 Comment
JD
GoToAssist is very practical and gives you options: you can download the agent and install it administratively in a planned way, or, you can create a remote...Read more
LogMeIn Resolve has no more discussions with answers
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