Compare ConnectWise RMM and Kaseya VSA
At a Glance
Market Segments
Small-Business (66.7% of reviews)
Small-Business (51.8% of reviews)
Entry-Level Pricing
No pricing available
standard
ConnectWise RMM
Star Rating
(66)4.2 out of 5
Market Segments
Small-Business (66.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ConnectWise RMM
Kaseya VSA
Star Rating
(323)4.0 out of 5
Market Segments
Small-Business (51.8% of reviews)
Pros & Cons
Entry-Level Pricing
standard
Free Trial is available
Learn more about Kaseya VSA
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Kaseya VSA excels in providing a comprehensive suite of tools, with users praising its "excellent interface" and the ability to manage multiple functions from a single hub, making it a strong choice for those seeking an all-in-one solution.
- Users say that ConnectWise RMM is particularly user-friendly, highlighting its ease of implementation for managed service providers (MSPs). Many find it "easy to use and helpful," which can significantly reduce the learning curve for new users.
- According to verified reviews, Kaseya VSA has a slight edge in overall user satisfaction, reflected in its higher G2 Score. Reviewers appreciate the "phenomenal" support, which can be crucial for businesses that rely on timely assistance.
- Reviewers mention that while both products offer solid remote access capabilities, ConnectWise RMM stands out with its superior performance in unattended remote access and multi-session handling, making it a better fit for users who need to manage multiple devices simultaneously.
- G2 reviewers highlight that Kaseya VSA's training resources are beneficial, with users noting that the training provided at universities was "extremely beneficial," which can enhance the onboarding experience for new users.
- Users report that while both platforms have comparable support quality, ConnectWise RMM is noted for its ability to "take a load off our staff," indicating that it may be more efficient in streamlining daily operations for teams managing IT services.
Pricing
Entry-Level Pricing
ConnectWise RMM
No pricing availableKaseya VSA
Kaseya VSA Pricing
standard
Full featured solution for IT departments and MSPs.
- Discover, Audit, Inventory, Monitor - Clients, Servers & Networks
- Remote Control
- Patch Management
Free Trial
ConnectWise RMM
Free Trial is available
Kaseya VSA
Free Trial is available
Ratings
Meets Requirements
8.3
57
8.3
255
Ease of Use
8.3
58
7.6
263
Ease of Setup
7.7
51
7.2
218
Ease of Admin
7.9
39
7.9
217
Quality of Support
7.5
51
7.4
244
Has the product been a good partner in doing business?
8.2
38
7.7
209
Product Direction (% positive)
7.5
55
7.4
256
Features by Category
Administration
7.6
12
Not enough data
8.3
12
Not enough data
8.1
12
Not enough data
Service Desk
8.2
12
Not enough data
7.9
12
Not enough data
7.5
12
Not enough data
Management
8.1
12
Not enough data
8.5
11
Not enough data
8.3
11
Not enough data
8.3
11
Not enough data
8.5
11
Not enough data
Functionality
7.8
12
Not enough data
8.1
12
Not enough data
8.6
13
Not enough data
9.0
13
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
8.5
9
Not enough data
8.5
9
Not enough data
8.5
9
Not enough data
8.0
9
Not enough data
7.8
9
Not enough data
7.6
9
Not enough data
7.4
9
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
8.2
51
8.3
121
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring and Management
8.5
52
8.6
118
|
Verified
7.6
50
7.8
113
7.5
51
7.7
114
|
Verified
8.1
49
8.1
117
|
Verified
Not enough data
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Service Management
8.5
51
8.5
119
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
7.0
18
Not enough data
7.1
18
Not enough data
7.6
17
Not enough data
6.7
17
Not enough data
6.7
17
Not enough data
6.7
17
Not enough data
6.3
17
Not enough data
Scope
6.1
6
Not enough data
6.9
6
Not enough data
Security
7.3
5
Not enough data
8.3
5
Not enough data
5.3
5
Not enough data
Management
7.5
6
Not enough data
5.7
5
Not enough data
6.7
5
Not enough data
6.3
5
Not enough data
4.0
5
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.6
7
Not enough data
9.0
7
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
Monitoring - Network Monitoring
7.0
5
Not enough data
6.9
6
Not enough data
7.2
6
Not enough data
Management
8.1
6
Not enough data
8.6
6
Not enough data
7.8
6
Not enough data
Analytics - Network Monitoring
6.0
5
Not enough data
6.0
5
Not enough data
Security - Network Monitoring
6.7
5
Not enough data
6.0
5
Not enough data
6.0
5
Not enough data
Network Performance - Network Monitoring
6.0
5
Not enough data
7.0
5
Not enough data
AI Automation - Network Monitoring
5.7
5
Not enough data
5.7
5
Not enough data
5.7
5
Not enough data
Agentic AI - Network Monitoring
5.7
5
Not enough data
5.7
5
Not enough data
5.7
5
Not enough data
5.7
5
Not enough data
5.7
5
Not enough data
5.7
5
Not enough data
5.7
5
Not enough data
Administration
8.9
14
8.7
105
8.2
14
8.0
100
7.6
13
7.8
90
9.2
14
8.6
106
9.4
14
8.2
94
8.6
14
7.8
99
Maintenance
8.1
14
8.7
102
7.1
14
7.1
84
Communication
8.2
14
7.3
93
5.9
13
5.4
79
6.5
13
5.6
78
7.5
14
6.6
77
Security
8.1
13
7.4
81
7.9
13
7.7
88
Device Support
6.3
13
6.1
82
7.2
13
7.6
94
7.4
14
7.5
93
Performance
7.2
13
7.8
97
Generative AI
7.5
8
Not enough data
Incident Management
Not enough data
7.9
58
Not enough data
8.0
57
Not enough data
8.0
60
Not enough data
7.3
59
Not enough data
7.6
54
Reporting
Not enough data
7.3
68
Not enough data
6.8
55
Not enough data
6.5
50
Access & Usability
Not enough data
6.5
53
Not enough data
7.6
55
Not enough data
7.9
57
Not enough data
8.0
49
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.7
5
7.3
86
Platform
8.7
5
7.1
80
8.9
6
8.4
123
8.0
5
7.8
85
8.0
5
8.3
112
7.3
5
7.6
94
Security
9.0
5
7.8
97
8.3
5
8.2
120
6.7
5
Feature Not Available
8.7
5
8.0
104
8.7
5
7.6
94
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ConnectWise RMM and Kaseya VSA are categorized as Remote Monitoring & Management (RMM), Patch Management, Enterprise IT Management, and Remote Support
Unique Categories
ConnectWise RMM is categorized as IT Service Management (ITSM) Tools, Endpoint Management, Network Monitoring, and Unified Endpoint Management (UEM)
Kaseya VSA is categorized as Service Desk
Reviews
Reviewers' Company Size
ConnectWise RMM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kaseya VSA
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
58.7%
Computer & Network Security
19.0%
Government Administration
3.2%
Construction
3.2%
Computer Networking
3.2%
Other
12.7%
Information Technology and Services
36.9%
Computer & Network Security
9.4%
Computer Networking
2.6%
Primary/Secondary Education
2.6%
Financial Services
2.3%
Other
46.3%
Alternatives
Discussions
What is Continuum desktop agent?
1 Comment
NK
Based on my knowledge, Continuum is a platform that offers solutions for managing IT services and delivery. The Continuum Desktop Agent is a component of...Read more
ConnectWise RMM has no more discussions with answers
What if I'm under contract with another solution?
1 Comment
Official Response from Kaseya VSA
We are always willing to work with our customers to assist in moving to our solution, give us a call and let's talk through the details of our existing...Read more
Is there a Free Trial available of the Product?
1 Comment
Official Response from Kaseya VSA
We currently have a totally free 14 day trial of Kaseya VSA if you'd like to give the platform a try. The trial comes with absolutely no obligations, and we...Read more
Where is Kaseya located?
1 Comment
Official Response from Kaseya VSA
Kaseya is headquartered in Dublin, Ireland and has a presence in over 20 countries. Our U.S. headquarters is in Waltham, Massachusetts. Visit the Contact Us...Read more
