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Compare ConnectWise PSA and Wrike 
Featured Products
At a Glance
Market Segments
Small-Business (66.9% of reviews)
Mid-Market (43.1% of reviews)
Entry-Level Pricing
No pricing available
$0.00
ConnectWise PSA
Star Rating
(514)3.9 out of 5
Market Segments
Small-Business (66.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ConnectWise PSAWrike
Star Rating
(4,476)4.2 out of 5
Market Segments
Mid-Market (43.1% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Wrike excels in user experience, with many praising its intuitive interface and mobile functionality. Users appreciate features like workflow management and seamless integration with tools like Microsoft Teams, which significantly reduces email communications.
- According to verified reviews, ConnectWise PSA is recognized for its comprehensive suite that integrates various functions such as ticketing, time tracking, and billing. Users highlight how this all-in-one approach simplifies their operations, making it particularly beneficial for managed service providers.
- Users say that Wrike's project management capabilities are top-notch, with features like task tracking and effective collaboration tools. Reviewers have noted that the platform facilitates communication and organization, making it a favorite for teams working on complex projects.
- Reviewers mention that while ConnectWise PSA offers valuable features for time and billing, it sometimes struggles with ease of setup. Users have pointed out challenges in configuration, which can hinder the initial onboarding experience compared to Wrike's more straightforward setup process.
- G2 reviewers highlight that Wrike's support quality is superior, with many users appreciating the responsiveness and helpfulness of the support team. This contrasts with ConnectWise PSA, where some users have expressed a desire for improved support options.
- According to recent feedback, ConnectWise PSA is praised for its automation features that enhance visibility and organization. However, Wrike's higher overall satisfaction score indicates that users find it more reliable and effective for their day-to-day project management needs.
Pricing
Entry-Level Pricing
ConnectWise PSA
No pricing availableWrike
Free
$0.00
A simple, shared task list for small teams.
- Web, desktop, and mobile apps
- Project & task management
- Board view
Free Trial
ConnectWise PSA
No trial information availableWrike
Free Trial is available
Ratings
Meets Requirements
8.3
433
8.5
3,657
Ease of Use
7.2
439
7.9
3,695
Ease of Setup
6.2
223
7.8
1,595
Ease of Admin
7.1
211
8.3
1,277
Quality of Support
7.3
405
8.5
2,892
Has the product been a good partner in doing business?
7.4
210
8.5
1,222
Product Direction (% positive)
6.9
424
8.2
3,493
Features by Category
Sales Force Automation
8.5
136
|
Verified
Not enough data
7.9
95
|
Verified
Not enough data
7.8
124
|
Verified
Not enough data
8.3
138
|
Verified
Not enough data
7.6
101
|
Verified
Not enough data
8.3
128
Not enough data
8.0
113
|
Verified
Not enough data
8.1
113
|
Verified
Not enough data
8.3
123
|
Verified
Not enough data
Marketing Automation
7.3
85
|
Verified
Not enough data
7.2
88
|
Verified
Not enough data
7.4
93
|
Verified
Not enough data
7.4
76
|
Verified
Not enough data
Customer Support
8.4
127
Not enough data
7.6
124
|
Verified
Not enough data
7.7
119
Not enough data
7.5
82
Not enough data
7.9
108
Not enough data
Reporting & Analytics
7.5
138
|
Verified
Not enough data
7.3
137
|
Verified
Not enough data
7.5
112
Not enough data
Mobile & Social
Feature Not Available
Not enough data
Feature Not Available
Not enough data
6.8
95
|
Verified
Not enough data
Platform
7.4
80
Not enough data
7.9
85
Not enough data
8.2
85
Not enough data
7.6
53
Not enough data
7.2
56
Not enough data
7.0
74
Not enough data
8.0
82
Not enough data
7.3
77
Not enough data
Integration
7.7
79
Not enough data
8.0
77
Not enough data
8.5
75
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - CRM
6.1
6
Not enough data
5.3
6
Not enough data
6.1
6
Not enough data
5.3
6
Not enough data
5.8
6
Not enough data
5.3
6
Not enough data
6.4
6
Not enough data
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Online Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Ticket and Case Management
8.5
231
Not enough data
8.3
228
Not enough data
8.3
224
Not enough data
8.4
214
Not enough data
8.1
201
Not enough data
7.8
216
Not enough data
8.3
224
Not enough data
8.4
167
Not enough data
Generative AI
6.3
9
Not enough data
6.1
9
Not enough data
Agentic AI - Help Desk
4.4
6
Not enough data
4.4
6
Not enough data
4.7
6
Not enough data
Communication Channels
7.6
178
Not enough data
8.5
212
Not enough data
7.7
136
Not enough data
7.1
109
Not enough data
7.5
77
Not enough data
Platform
6.5
85
Not enough data
7.7
96
Not enough data
8.4
104
Not enough data
7.8
86
Not enough data
7.5
195
Not enough data
7.5
203
Not enough data
Tasks
Not enough data
8.9
1564
|
Verified
Not enough data
8.8
1585
|
Verified
Not enough data
8.4
1538
|
Verified
Not enough data
8.5
1515
|
Verified
Not enough data
8.1
1443
|
Verified
Not enough data
7.7
1302
|
Verified
Not enough data
8.1
1436
|
Verified
Not enough data
8.2
1383
|
Verified
Projects
Not enough data
8.5
1402
|
Verified
Not enough data
8.2
1302
|
Verified
Not enough data
8.0
1274
|
Verified
Not enough data
8.0
1320
|
Verified
Not enough data
8.2
1354
|
Verified
Not enough data
7.5
1005
|
Verified
Not enough data
7.6
606
Not enough data
8.1
1280
|
Verified
Not enough data
7.7
1069
|
Verified
Not enough data
7.7
1033
|
Verified
Not enough data
7.8
1038
|
Verified
Resource Management
Not enough data
7.8
1077
|
Verified
Not enough data
7.8
1129
|
Verified
Not enough data
8.2
1213
|
Verified
Project Monitoring
Not enough data
7.7
1021
|
Verified
Not enough data
7.9
1091
|
Verified
Not enough data
8.3
1334
|
Verified
Generative AI
Not enough data
6.8
168
Not enough data
6.2
443
Agentic AI - Project Management
Not enough data
7.4
9
Not enough data
7.5
8
Not enough data
8.1
8
Not enough data
8.0
9
Not enough data
8.1
9
Not enough data
8.1
9
Not enough data
7.8
9
Portfolio Management
Not enough data
7.6
36
Not enough data
8.0
37
Not enough data
7.8
36
Not enough data
7.5
37
Project Management
Not enough data
8.1
39
Not enough data
8.3
38
Not enough data
7.7
36
Resource Management
Not enough data
8.0
37
Not enough data
8.1
36
Not enough data
7.9
34
Data & Analytics
Not enough data
7.4
35
Not enough data
7.3
37
Not enough data
7.5
35
Not enough data
7.4
34
Strategy - Project and Portfolio Management
Not enough data
7.1
28
Not enough data
7.6
31
Not enough data
7.6
31
Not enough data
7.5
29
Not enough data
7.6
30
Not enough data
7.4
30
Not enough data
7.1
30
Not enough data
7.5
30
Not enough data
7.4
30
Not enough data
7.6
31
Setup
Not enough data
8.3
763
Not enough data
8.3
780
Not enough data
8.0
766
Not enough data
8.2
841
Management
Not enough data
8.3
750
Not enough data
8.0
629
Not enough data
7.8
594
Generative AI
Not enough data
6.3
277
Agentic AI - Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Bug Reporting
Not enough data
8.4
148
Not enough data
8.2
143
Not enough data
8.4
151
Bug Monitoring
Not enough data
8.1
141
Not enough data
8.3
142
Not enough data
8.4
143
Agentic AI - Bug Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
8.6
89
Not enough data
8.0
87
Not enough data
8.0
86
Not enough data
7.8
88
Goal Creation
Not enough data
8.0
88
Not enough data
8.0
88
Not enough data
7.1
81
Not enough data
8.3
85
Agentic AI - Objectives and Key Results (OKR)
Not enough data
Not enough data
Not enough data
Not enough data
Tasks
Not enough data
8.9
170
Not enough data
8.7
171
Not enough data
8.5
168
Agentic AI - Kanban Project Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Kanban Boards
Not enough data
8.5
168
Not enough data
8.5
169
Not enough data
8.6
167
Planning
Not enough data
8.6
167
Not enough data
8.1
169
Not enough data
7.9
168
Platform Basics
Not enough data
8.2
351
Not enough data
8.4
386
Not enough data
8.3
375
Not enough data
7.4
278
Not enough data
8.5
354
Not enough data
8.3
382
Content Planning
Not enough data
8.4
385
Not enough data
8.9
397
Not enough data
Feature Not Available
Marketing Campaign Performance
Not enough data
7.4
261
Not enough data
8.2
316
Agentic AI - Marketing Calendar
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Other Features
Not enough data
7.7
312
Not enough data
7.7
304
Task Creation
Not enough data
8.8
1269
Not enough data
8.8
1282
Not enough data
8.3
1196
Not enough data
7.8
1051
Task Management
Not enough data
8.4
1231
Not enough data
8.5
1239
Not enough data
8.1
1157
Not enough data
8.2
1122
Generative AI
Not enough data
6.1
408
Not enough data
6.2
408
Customer Management
7.3
48
7.9
23
6.9
49
7.1
22
5.7
44
7.8
23
6.7
51
8.2
23
Project Management
6.6
49
8.9
25
6.6
49
8.9
25
6.6
48
8.4
24
7.2
50
8.5
24
Accounting
6.7
48
7.1
23
7.3
48
6.4
23
6.8
47
6.5
23
6.6
44
6.7
23
6.5
44
6.7
23
Portfolio Management
6.1
44
7.8
24
6.0
43
8.0
22
6.1
43
7.9
22
6.2
42
7.5
22
Analytics
6.0
44
8.0
22
6.6
49
8.6
22
6.1
47
7.7
21
Administration
7.2
48
7.5
22
7.5
50
8.7
23
7.4
47
8.6
22
Platform
7.0
45
8.3
22
6.2
42
8.0
21
6.9
48
8.9
21
5.6
46
8.2
23
4.8
43
7.0
21
Generative AI
4.2
28
7.5
19
4.3
28
7.2
20
Artificial Intelligence - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
8.5
848
Not enough data
8.3
851
Not enough data
8.0
744
Administration
Not enough data
8.3
793
Not enough data
8.2
734
Not enough data
8.9
813
Project management
Not enough data
8.6
872
Not enough data
8.3
813
Not enough data
8.5
849
Not enough data
8.3
812
Not enough data
8.4
809
Not enough data
8.0
676
Not enough data
8.4
849
Workload
Not enough data
8.2
727
Not enough data
8.5
820
Not enough data
8.2
766
Not enough data
8.0
701
Communication & Collaboration
Not enough data
8.3
792
Not enough data
8.2
790
Not enough data
8.8
843
Cost Management
Not enough data
7.7
546
Not enough data
7.8
578
Not enough data
7.4
514
Integration
Not enough data
7.5
517
Not enough data
7.5
514
Not enough data
7.5
504
Generative AI
Not enough data
6.4
237
Not enough data
7.3
102
Agentic AI - Work Management
Not enough data
7.4
9
Not enough data
8.0
9
Not enough data
8.1
9
Not enough data
7.6
9
Communication
Not enough data
Feature Not Available
Not enough data
8.5
1040
Not enough data
7.8
840
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Content & Documents
Not enough data
8.5
1077
Not enough data
8.6
1070
Not enough data
8.0
1066
Not enough data
8.0
907
Controls
Not enough data
8.2
997
Not enough data
8.1
907
Not enough data
8.4
991
Not enough data
8.0
953
Not enough data
7.9
812
Project Management
Not enough data
8.9
1144
Not enough data
8.6
1106
Not enough data
8.6
1090
Not enough data
8.1
896
Remote Collaboration
Not enough data
8.5
994
Not enough data
8.6
1022
Not enough data
8.6
992
Not enough data
Feature Not Available
Generative AI
Not enough data
7.0
141
Not enough data
6.1
331
Agentic AI - Project Collaboration
Not enough data
7.6
24
Not enough data
7.1
22
Customization
Not enough data
8.6
112
Not enough data
8.4
103
Not enough data
8.8
106
Not enough data
7.9
110
Additional Functionality
Not enough data
8.5
91
Not enough data
Feature Not Available
Not enough data
8.6
112
Not enough data
Feature Not Available
Not enough data
7.7
85
New Product Introduction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
CAD
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Product Data Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Bill of Materials
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engineering Change Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Simulation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Proofing Features - Online Proofing
Not enough data
8.1
47
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform - Online Proofing
Not enough data
8.2
49
Not enough data
7.4
47
Not enough data
7.5
47
Not enough data
8.3
45
Not enough data
Feature Not Available
Workflow and Collaboration - Online Proofing
Not enough data
8.2
47
Not enough data
8.6
50
Agentic AI - Marketing Resource Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Event Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
7.6
11
Not enough data
7.3
11
Not enough data
8.5
11
Not enough data
7.0
11
Not enough data
6.5
11
Not enough data
Reporting
7.3
11
Not enough data
7.7
11
Not enough data
6.5
11
Not enough data
Access & Usability
6.5
10
Not enough data
7.8
9
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
Agentic AI - Service Desk
4.2
6
Not enough data
6.1
6
Not enough data
5.0
6
Not enough data
4.7
6
Not enough data
4.2
6
Not enough data
4.4
6
Not enough data
4.7
6
Not enough data
Time Tracking
Not enough data
8.3
500
Not enough data
8.7
589
Not enough data
8.0
406
Client Invoicing
Not enough data
7.2
318
Not enough data
Feature Not Available
Not enough data
7.5
328
Mobile Time Tracking
Not enough data
8.3
461
Administration
Not enough data
7.9
381
Not enough data
8.4
519
Not enough data
8.5
514
Not enough data
7.8
357
Not enough data
8.6
513
Platform
Not enough data
8.2
501
Not enough data
7.7
378
Not enough data
7.7
347
Not enough data
8.5
528
Not enough data
7.8
425
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
ConnectWise PSA and Wrike are categorized as Professional Services Automation
Unique Categories
Wrike is categorized as Project Collaboration, Work Management, Marketing Calendar, Kanban Project Management, Objectives and Key Results (OKR), Workflow Management, Project and Portfolio Management, Online Proofing, Online Form Builder, Task Management, Event Planning, Bug Tracking, Time Tracking, Project Management, Marketing Resource Management, and Product Lifecycle Management (PLM)
Reviews
Reviewers' Company Size
ConnectWise PSA
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Wrike
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
60.0%
Computer & Network Security
8.4%
Computer Networking
5.3%
Computer Software
4.1%
Telecommunications
3.3%
Other
19.0%
Marketing and Advertising
19.5%
Computer Software
7.5%
Information Technology and Services
7.4%
Higher Education
4.1%
Financial Services
3.6%
Other
57.7%
Alternatives
Discussions
What applications does this tie to in order to maximimize use of other programs?
1 Comment
GG
I am not familiar with the programs you mention, but we somehow integrated with Hubspot for our sales and marketing teams. I was not part of the integration...Read more
ConnectWise PSA has no more discussions with answers
What is wrike used for?
14 Comments
HS
Wrike is a scaleable project management tool.
From Wrike: "Wrike is a SaaS-based, work management platform features
engaging collaboration, workflow and...Read more
Are there additional capabilities beyond project management? Seems like it going through this review process.
9 Comments
CM
1) Wrike Forms has allow us to assess all project requests submitted by stakeholders, allowing us to pull the right team and understand the needs of the...Read more
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