# ConnectWise PSA, SuperOps vs ManageEngine ServiceDesk Plus Comparison

| | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Star Rating** | 3.9 out of 5 | 4.5 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 525 | 133 | 249 | 
| **Largest Market Segment** | Small-Business (67.1% of reviews) | Small-Business (87.1% of reviews) | Mid-Market (60.0% of reviews) | 
| **Entry Level Price** | No pricing available | $79.00 Per Month | Starts at $1195  (For 10 technicians annually) | 

---
## Top Pros & Cons

### ConnectWise PSA

Pros:
- Ease of Use (36 reviews)
- Integration (21 reviews)

Cons:
- Learning Curve (24 reviews)
- Poor Customer Support (16 reviews)

### SuperOps

Pros:
- Ease of Use (78 reviews)
- Customer Support (66 reviews)

Cons:
- Missing Features (45 reviews)
- Feature Issues (22 reviews)

### ManageEngine ServiceDesk Plus

Pros:
- Ease of Use (9 reviews)
- Features (8 reviews)

Cons:
- Complexity (4 reviews)
- Complex Setup (4 reviews)

---
## Ratings Comparison
| Rating | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
  | **Meets Requirements** | 8.3 (442 reviews) | 8.7 (115 reviews) | 8.6 (220 reviews) | 
  | **Ease of Use** | 7.2 (449 reviews) | 9.0 (119 reviews) | 8.5 (220 reviews) | 
  | **Ease of Setup** | 6.2 (232 reviews) | 9.0 (104 reviews) | 8.1 (162 reviews) | 
  | **Ease of Admin** | 7.1 (214 reviews) | 9.0 (100 reviews) | 8.4 (159 reviews) | 
  | **Quality of Support** | 7.3 (414 reviews) | 9.4 (114 reviews) | 8.1 (204 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.4 (212 reviews) | 9.2 (100 reviews) | 8.3 (151 reviews) | 
  | **Product Direction (% positive)** | 6.9 (433 reviews) | 9.6 (115 reviews) | 8.2 (212 reviews) | 

---
## Pricing

### ConnectWise PSA

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### SuperOps

#### Entry-Level Pricing

Plan: Standard - PSA Only

Price: $79.00 Per Month

Description: PSA Only 

Key Features:
- Ticketing
- Projects
- Automated billing and invoicing

[Browse all 4 editions](https://www.g2.com/products/superops/pricing)

#### Free Trial

Yes

### ManageEngine ServiceDesk Plus

#### Entry-Level Pricing

Plan: Standard Edition help desk module

Price: Starts at $1195  (For 10 technicians annually)

Description: The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!

Key Features:
- Self service portal
- Incident management
- Active Directory integration

[Browse all 3 editions](https://www.g2.com/products/manageengine-servicedesk-plus/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 7.3/10 | 169 |
| **SuperOps** | N/A | N/A |
| **ManageEngine ServiceDesk Plus** | N/A | N/A |

#### Sales Force Automation

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Contact & Account Management** | 8.5 (137 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Partner Relationship Mgmt. (PRM)** | 7.9 (95 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Opportunity & Pipeline Mgmt.** | 7.8 (125 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Task / Activity Management** | 8.3 (139 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Territory & Quota Management** | 7.6 (101 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Desktop Integration** | 8.3 (128 reviews) | Not enough data | Not enough data | 
| **Product & Price List Management** | 8.0 (114 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Quote & Order Management** | 8.1 (114 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Customer Contract Management** | 8.4 (124 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Marketing Automation

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Email Marketing** | 7.3 (85 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Campaign Management** | 7.2 (88 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Lead Management** | 7.4 (94 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Marketing ROI Analytics** | 7.4 (76 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Customer Support

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Case Management** | 8.4 (127 reviews) | Not enough data | Not enough data | 
| **Customer Support Portal** | 7.6 (125 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Knowledge Base** | 7.7 (119 reviews) | Not enough data | Not enough data | 
| **Call Center Features** | 7.5 (82 reviews) | Not enough data | Not enough data | 
| **Support Analytics** | 7.9 (108 reviews) | Not enough data | Not enough data | 

#### Reporting & Analytics

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Reporting** | 7.5 (139 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Dashboards** | 7.3 (137 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Forecasting** | 7.5 (112 reviews) | Not enough data | Not enough data | 

#### Mobile & Social

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Social Collaboration Features** | Feature Not Available | Not enough data | Not enough data | 
| **Social Network Integration** | Feature Not Available | Not enough data | Not enough data | 
| **Mobile User Support** | 6.8 (95 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Platform

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Customization** | 7.4 (81 reviews) | Not enough data | Not enough data | 
| **Workflow Capability** | 7.9 (86 reviews) | Not enough data | Not enough data | 
| **User, Role, and Access Management** | 8.2 (86 reviews) | Not enough data | Not enough data | 
| **Internationalization** | 7.6 (53 reviews) | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | 7.3 (57 reviews) | Not enough data | Not enough data | 
| **Document & Content Mgmt.** | 7.0 (74 reviews) | Not enough data | Not enough data | 
| **Performance and Reliability** | 8.0 (83 reviews) | Not enough data | Not enough data | 
| **Output Document Generation** | 7.3 (77 reviews) | Not enough data | Not enough data | 

#### Integration

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Data Import & Export Tools** | 7.7 (79 reviews) | Not enough data | Not enough data | 
| **Integration APIs** | 8.0 (78 reviews) | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | 8.5 (75 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - CRM

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Autonomous Task Execution** | 6.1 (6 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 5.3 (6 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 6.1 (6 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 5.3 (6 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 5.8 (6 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 5.3 (6 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 6.4 (6 reviews) | Not enough data | Not enough data | 

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **SuperOps** | N/A | N/A |
| **ManageEngine ServiceDesk Plus** | N/A | N/A |

#### Email Marketing

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Building and Personalizing Emails** | Not enough data | Not enough data | Not enough data | 
| **Sending Outbound Emails** | Not enough data | Not enough data | Not enough data | 
| **Manage Email Deliverability** | Not enough data | Not enough data | Not enough data | 
| **Automated Email Responses** | Not enough data | Not enough data | Not enough data | 

#### Online Marketing

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Landing Pages and Forms** | Not enough data | Not enough data | Not enough data | 
| **Dynamic Content** | Not enough data | Not enough data | Not enough data | 
| **A/B Testing** | Not enough data | Not enough data | Not enough data | 
| **Mobile Optimized** | Not enough data | Not enough data | Not enough data | 
| **Search Tracking and Optimization** | Not enough data | Not enough data | Not enough data | 

#### Lead Management

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Marketing Lead Database** | Not enough data | Not enough data | Not enough data | 
| **Data Quality Management** | Not enough data | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | Not enough data | 
| **Lead Scoring and Grading** | Not enough data | Not enough data | Not enough data | 
| **Lead Nurturing** | Not enough data | Not enough data | Not enough data | 
| **Online Behavior Tracking** | Not enough data | Not enough data | Not enough data | 
| **Automated Alerts and Tasks** | Not enough data | Not enough data | Not enough data | 
| **CRM Lead Integration** | Not enough data | Not enough data | Not enough data | 

#### Campaign Management

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Program Management** | Not enough data | Not enough data | Not enough data | 
| **Event / Webinar Marketing** | Not enough data | Not enough data | Not enough data | 
| **Calendaring** | Not enough data | Not enough data | Not enough data | 
| **Budgeting** | Not enough data | Not enough data | Not enough data | 

#### Social

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Social Listening** | Not enough data | Not enough data | Not enough data | 
| **Social Sharing** | Not enough data | Not enough data | Not enough data | 
| **Social Campaigns** | Not enough data | Not enough data | Not enough data | 
| **Social Media Engagement** | Not enough data | Not enough data | Not enough data | 
| **Social Media Advertising** | Not enough data | Not enough data | Not enough data | 

#### Reporting & Analytics

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Basic Reporting** | Not enough data | Not enough data | Not enough data | 
| **Web Analytics** | Not enough data | Not enough data | Not enough data | 
| **ROI Analytics** | Not enough data | Not enough data | Not enough data | 
| **Revenue Analytics** | Not enough data | Not enough data | Not enough data | 
| **SEO / Keyword Analytics** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Customization ** | Not enough data | Not enough data | Not enough data | 
| **Workflow Capability** | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | Not enough data | 
| **Output Document Generation** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Marketing Automation

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Integration

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Data Import & Export Tools** | Not enough data | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | Not enough data | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 7.3/10 | 263 |
| **SuperOps** | N/A | N/A |
| **ManageEngine ServiceDesk Plus** | 8.1/10 | 38 |

#### Ticket and Case Management

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Ticket creation user experience** | 8.6 (235 reviews) | Not enough data | 8.5 (32 reviews) | 
| **Ticket response user experience** | 8.3 (231 reviews) | Not enough data | 8.7 (33 reviews) | 
| **Workflow** | 8.3 (227 reviews) | Not enough data | 8.7 (33 reviews) | 
| **Response Automation** | 8.4 (214 reviews) | Not enough data | 8.9 (32 reviews) | 
| **SLA Management** | 8.1 (201 reviews) | Not enough data | 8.4 (33 reviews) | 
| **Attachments/Screencasts** | 7.7 (217 reviews) | Not enough data | 8.5 (33 reviews) | 
| **Ticket Collaboration** | 8.3 (225 reviews) | Not enough data | 8.6 (32 reviews) | 
| **Customer and Contacts Database** | 8.4 (167 reviews) | Not enough data | 8.1 (31 reviews) | 

#### Generative AI

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **AI Text Generation** | 6.3 (9 reviews) | Not enough data | 6.8 (13 reviews) | 
| **AI Text Summarization** | 6.1 (9 reviews) | Not enough data | 6.9 (13 reviews) | 

#### Agentic AI - Help Desk

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Autonomous Task Execution** | 4.4 (6 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 4.4 (6 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 4.7 (6 reviews) | Not enough data | Not enough data | 

#### Communication Channels

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Customer Portal** | 7.6 (178 reviews) | Not enough data | 8.4 (32 reviews) | 
| **Email to Case** | 8.5 (212 reviews) | Not enough data | 9.1 (33 reviews) | 
| **Chat/Live Support** | 7.7 (137 reviews) | Not enough data | 7.9 (27 reviews) | 
| **Social Integration** | 7.1 (109 reviews) | Not enough data | 7.1 (24 reviews) | 
| **Voice** | 7.5 (77 reviews) | Not enough data | 6.5 (24 reviews) | 

#### Platform

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Mobile User Support** | 6.5 (85 reviews) | Not enough data | 7.5 (28 reviews) | 
| **Customization ** | 7.7 (96 reviews) | Not enough data | 7.9 (32 reviews) | 
| **User, Role, and Access Management** | 8.4 (105 reviews) | Not enough data | 8.5 (34 reviews) | 
| **Integration** | 7.8 (93 reviews) | Not enough data | 7.8 (31 reviews) | 
| **Reporting** | 7.5 (195 reviews) | Not enough data | 8.2 (34 reviews) | 
| **Dashboards** | 7.5 (203 reviews) | Not enough data | 8.3 (33 reviews) | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **SuperOps** | N/A | N/A |
| **ManageEngine ServiceDesk Plus** | 8.7/10 | 47 |

#### Administration

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Change Management** | Not enough data | Not enough data | 8.8 (39 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | Not enough data | 8.8 (38 reviews) ✓ Verified | 
| **Reports & Analytics** | Not enough data | Not enough data | 8.9 (39 reviews) ✓ Verified | 

#### Service Desk

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Help Desk** | Not enough data | Not enough data | 9.2 (42 reviews) ✓ Verified | 
| **Incident Reports** | Not enough data | Not enough data | 8.9 (41 reviews) ✓ Verified | 
| **Process Workflow** | Not enough data | Not enough data | 8.9 (41 reviews) ✓ Verified | 

#### Management

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Reporting** | Not enough data | Not enough data | 8.6 (38 reviews) ✓ Verified | 
| **Administration Console** | Not enough data | Not enough data | 8.6 (35 reviews) ✓ Verified | 
| **Access Management** | Not enough data | Not enough data | 8.6 (35 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | Not enough data | 8.7 (36 reviews) ✓ Verified | 
| **Policy Dictation** | Not enough data | Not enough data | 8.1 (34 reviews) ✓ Verified | 

#### Functionality

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Ticketing System** | Not enough data | Not enough data | 9.1 (39 reviews) ✓ Verified | 
| **Performance Logging** | Not enough data | Not enough data | 8.5 (38 reviews) ✓ Verified | 
| **Alerting** | Not enough data | Not enough data | 8.8 (36 reviews) ✓ Verified | 
| **Automation** | Not enough data | Not enough data | 8.5 (39 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **SuperOps** | 8.6/10 | 97 |
| **ManageEngine ServiceDesk Plus** | N/A | N/A |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Device Management** | Not enough data | 8.9 (93 reviews) | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | Not enough data | 
| **ITIL Policy Compliance** | Not enough data | Not enough data | Not enough data | 

#### Monitoring and Management

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Remote Monitoring** | Not enough data | 8.9 (93 reviews) | Not enough data | 
| **Asset Tracking** | Not enough data | Feature Not Available | Not enough data | 
| **Application Deployment** | Not enough data | 8.1 (82 reviews) | Not enough data | 
| **Patch Management** | Not enough data | 8.8 (86 reviews) | Not enough data | 
| **Asset Tracking** | Not enough data | Not enough data | Not enough data | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Workflow Management** | Not enough data | 7.7 (5 reviews) | Not enough data | 

#### Service Management

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Remote Access** | Not enough data | 9.0 (93 reviews) | Not enough data | 
| **Service Management (Issue Prioritization)** | Not enough data | Not enough data | Not enough data | 
| **Ticketing** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Unified Endpoint Management (UEM)

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **SuperOps** | N/A | N/A |
| **ManageEngine ServiceDesk Plus** | N/A | N/A |

#### Scope

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Endpoint Inclusiveness** | Not enough data | Not enough data | Not enough data | 
| **Multi-OS Support** | Not enough data | Not enough data | Not enough data | 

#### Security

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Reporting and Alerts** | Not enough data | Not enough data | Not enough data | 
| **Endpoint Protection** | Not enough data | Not enough data | Not enough data | 
| **Remote Wiping** | Not enough data | Not enough data | Not enough data | 

#### Management

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Device Enrollment** | Not enough data | Not enough data | Not enough data | 
| **Device Configuration** | Not enough data | Not enough data | Not enough data | 
| **Device Compliance** | Not enough data | Not enough data | Not enough data | 
| **Usage Information** | Not enough data | Not enough data | Not enough data | 
| **Data Separation** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Unified Endpoint Management (UEM)

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Network Monitoring

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **SuperOps** | 7.8/10 | 16 |
| **ManageEngine ServiceDesk Plus** | N/A | N/A |

#### Functionality

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Performance Monitoring** | Not enough data | 8.0 (16 reviews) | Not enough data | 
| **Alerting** | Not enough data | 8.1 (16 reviews) | Not enough data | 
| **Improvement Suggestions** | Not enough data | 7.9 (16 reviews) | Not enough data | 
| **Multi-Network Capability** | Not enough data | 7.7 (16 reviews) | Not enough data | 

#### Monitoring - Network Monitoring

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **360-Degree Network Visibility** | Not enough data | Not enough data | Not enough data | 
| **Automated Network Discovery** | Not enough data | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | Not enough data | 

#### Management

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Performance Baseline** | Not enough data | 7.7 (16 reviews) | Not enough data | 
| **Data Visualization** | Not enough data | 7.7 (16 reviews) | Not enough data | 
| **Path Analysis** | Not enough data | 7.5 (14 reviews) | Not enough data | 

#### Analytics - Network Monitoring

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Predictive Performance Analytics** | Not enough data | Not enough data | Not enough data | 
| **Packet & Flow Analysis** | Not enough data | Not enough data | Not enough data | 

#### Security - Network Monitoring

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Encrypted Data Transmission** | Not enough data | Not enough data | Not enough data | 
| **Zero Trust and Identity Management** | Not enough data | Not enough data | Not enough data | 
| **Integrated Network Security** | Not enough data | Not enough data | Not enough data | 

#### Network Performance - Network Monitoring

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Dynamic Network Optimization** | Not enough data | Not enough data | Not enough data | 
| **Automated Tasks Routing** | Not enough data | Not enough data | Not enough data | 

#### AI Automation - Network Monitoring

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Machine Learning-Based Anomaly Detection** | Not enough data | Not enough data | Not enough data | 
| **Self-Healing Networks** | Not enough data | Not enough data | Not enough data | 
| **Predictive Network Maintenance** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Network Monitoring

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **SuperOps** | N/A | N/A |
| **ManageEngine ServiceDesk Plus** | 8.4/10 | 34 |

#### Monitoring

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Constant Monitoring** | Not enough data | Not enough data | 8.9 (29 reviews) ✓ Verified | 
| **Timely Alerts** | Not enough data | Not enough data | 9.2 (30 reviews) ✓ Verified | 
| **TIcket Accuracy** | Not enough data | Not enough data | 9.1 (31 reviews) ✓ Verified | 
| **AI Monitoring** | Not enough data | Not enough data | 6.4 (6 reviews) | 

#### Management Tools

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Ticket Assignment** | Not enough data | Not enough data | 9.2 (32 reviews) ✓ Verified | 
| **Standardization** | Not enough data | Not enough data | 8.7 (30 reviews) ✓ Verified | 
| **Lifecycle Visualization** | Not enough data | Not enough data | 8.9 (29 reviews) ✓ Verified | 

#### Generative AI

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.6 (12 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.6 (12 reviews) | 

#### Agentic AI - Incident Management

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **SuperOps** | 7.9/10 | 87 |
| **ManageEngine ServiceDesk Plus** | N/A | N/A |

#### Asset Inventory

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Hardware Asset Inventory** | Not enough data | 8.8 (83 reviews) | Not enough data | 
| **Software Asset Inventory** | Not enough data | 8.3 (78 reviews) | Not enough data | 
| **Cloud Asset Inventory** | Not enough data | 7.7 (60 reviews) | Not enough data | 
| **Mobile Asset Inventory** | Not enough data | Feature Not Available | Not enough data | 
| **Asset Discovery** | Not enough data | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.1 (39 reviews) | Not enough data | 
| **AI Text Generation** | Not enough data | 7.3 (38 reviews) | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Management

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Central Dashboard** | Not enough data | 8.8 (81 reviews) | Not enough data | 
| **Asset Policy Management** | Not enough data | 8.3 (77 reviews) | Not enough data | 
| **Risk Management** | Not enough data | 7.5 (62 reviews) | Not enough data | 
| **Integrations** | Not enough data | 7.6 (74 reviews) | Not enough data | 

### Professional Services Automation

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 6.4/10 | 52 |
| **SuperOps** | 6.9/10 | 65 |
| **ManageEngine ServiceDesk Plus** | N/A | N/A |

#### Customer Management

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Customer Profiles** | 7.3 (48 reviews) | 8.2 (60 reviews) | Not enough data | 
| **Sales** | 6.9 (49 reviews) | 6.9 (48 reviews) | Not enough data | 
| **Marketing** | 5.7 (44 reviews) | 6.0 (45 reviews) | Not enough data | 
| **Client Portal** | 6.7 (51 reviews) | 7.6 (56 reviews) | Not enough data | 

#### Project Management

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Project Planning** | 6.6 (49 reviews) | 7.2 (55 reviews) | Not enough data | 
| **Project Tracking** | 6.6 (49 reviews) | 7.1 (56 reviews) | Not enough data | 
| **Resource Definition** | 6.6 (48 reviews) | 7.4 (48 reviews) | Not enough data | 
| **Resource Management** | 7.2 (50 reviews) | 7.7 (50 reviews) | Not enough data | 

#### Accounting

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Revenue Recognition** | 6.7 (48 reviews) | 7.0 (45 reviews) | Not enough data | 
| **Invoice Management** | 7.3 (49 reviews) | 6.9 (50 reviews) | Not enough data | 
| **Payments** | 6.8 (47 reviews) | 6.8 (44 reviews) | Not enough data | 
| **Project Accounting** | 6.6 (44 reviews) | 6.2 (40 reviews) | Not enough data | 
| **Budget Tracking** | 6.5 (44 reviews) | 5.8 (40 reviews) | Not enough data | 

#### Portfolio Management

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Portfolio Definition** | 6.1 (44 reviews) | 6.3 (38 reviews) | Not enough data | 
| **Portfolio Performance** | 6.0 (43 reviews) | 6.3 (38 reviews) | Not enough data | 
| **Risk** | 6.1 (43 reviews) | 6.7 (40 reviews) | Not enough data | 
| **Portfolio Mix** | 6.2 (42 reviews) | 6.4 (39 reviews) | Not enough data | 

#### Analytics

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Forecasting** | 6.0 (44 reviews) | 5.9 (39 reviews) | Not enough data | 
| **Reporting** | 6.6 (49 reviews) | 7.4 (52 reviews) | Not enough data | 
| **KPIs** | 6.1 (47 reviews) | 7.0 (44 reviews) | Not enough data | 

#### Administration

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Standard Integrations** | 7.2 (49 reviews) | 7.4 (59 reviews) | Not enough data | 
| **Workflow** | 7.5 (50 reviews) | 7.7 (53 reviews) | Not enough data | 
| **Access Management** | 7.4 (47 reviews) | 7.6 (50 reviews) | Not enough data | 

#### Platform

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **APIs** | 7.0 (45 reviews) | 7.1 (42 reviews) | Not enough data | 
| **Internationalization** | 6.2 (42 reviews) | 7.5 (38 reviews) | Not enough data | 
| **Performance and Reliability** | 6.9 (48 reviews) | 8.3 (58 reviews) | Not enough data | 
| **Mobile** | 5.6 (46 reviews) | 7.3 (52 reviews) | Not enough data | 
| **Offline Access** | 4.8 (43 reviews) | 4.0 (36 reviews) | Not enough data | 

#### Generative AI

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **AI Text Generation** | 4.2 (28 reviews) | 6.1 (29 reviews) | Not enough data | 
| **AI Text Summarization** | 4.3 (28 reviews) | 6.3 (29 reviews) | Not enough data | 

#### Artificial Intelligence - Professional Services Automation

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Predictive Forecasting** | Not enough data | Not enough data | Not enough data | 
| **Smart task suggestions** | Not enough data | Not enough data | Not enough data | 
| **Automated workflows** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Professional Services Automation

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **SuperOps** | N/A | N/A |
| **ManageEngine ServiceDesk Plus** | N/A | N/A |

#### Administration

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Screen Sharing** | Not enough data | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | Not enough data | 
| **Session Recording** | Not enough data | Not enough data | Not enough data | 
| **Unattended Remote Access** | Not enough data | Not enough data | Not enough data | 
| **Multi - Session Handling** | Not enough data | Not enough data | Not enough data | 
| **Multi-Monitor Support** | Not enough data | Not enough data | Not enough data | 

#### Maintenance

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Remote Reboot** | Not enough data | Not enough data | Not enough data | 
| **Remote Printing** | Not enough data | Not enough data | Not enough data | 

#### Communication 

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Text Chat** | Not enough data | Not enough data | Not enough data | 
| **VoIP** | Not enough data | Not enough data | Not enough data | 
| **Video Conference Call** | Not enough data | Not enough data | Not enough data | 
| **Screen Annotations** | Not enough data | Not enough data | Not enough data | 

#### Security

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Data Encryption** | Not enough data | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | Not enough data | 

#### Device Support

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Mobile Device Access** | Not enough data | Not enough data | Not enough data | 
| **Multi-Platform Support** | Not enough data | Not enough data | Not enough data | 
| **Cross-Platform** | Not enough data | Not enough data | Not enough data | 

#### Performance

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Reporting** | Not enough data | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 6.3/10 | 12 |
| **SuperOps** | N/A | N/A |
| **ManageEngine ServiceDesk Plus** | 8.2/10 | 112 |

#### Incident Management

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Automate Ticket Routing** | 7.6 (11 reviews) | Not enough data | 8.7 (95 reviews) | 
| **Ticket Prioritization** | 7.3 (11 reviews) | Not enough data | 8.6 (95 reviews) | 
| **Ticket Notifications** | 8.5 (11 reviews) | Not enough data | 8.8 (99 reviews) | 
| **Knowledge Base** | 7.0 (11 reviews) | Not enough data | 7.9 (91 reviews) | 
| **Knowledge Base/Ticket Integration** | 6.4 (12 reviews) | Not enough data | 8.1 (89 reviews) | 

#### Reporting

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Dashboards** | 7.3 (11 reviews) | Not enough data | 8.3 (95 reviews) | 
| **Time Tracking** | 7.7 (11 reviews) | Not enough data | 8.5 (86 reviews) | 
| **Surveys** | 6.5 (11 reviews) | Not enough data | 8.0 (74 reviews) | 

#### Access & Usability

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Mobile** | 6.5 (10 reviews) | Not enough data | 7.2 (75 reviews) | 
| **Self Service** | 7.8 (9 reviews) | Not enough data | 8.1 (81 reviews) | 
| **Active Directory** | 6.7 (9 reviews) | Not enough data | 8.6 (91 reviews) | 
| **Multi-Channel Access** | 6.7 (9 reviews) | Not enough data | 7.9 (69 reviews) | 

#### Agentic AI - Service Desk

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Autonomous Task Execution** | 4.2 (6 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 6.1 (6 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 5.0 (6 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 4.7 (6 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 4.2 (6 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 4.4 (6 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 4.7 (6 reviews) | Not enough data | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **SuperOps** | N/A | N/A |
| **ManageEngine ServiceDesk Plus** | N/A | N/A |

#### Analysis

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Threat Detection** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Unified Communications Platform** | Not enough data | Not enough data | Not enough data | 
| **Remote Access** | Not enough data | Not enough data | Not enough data | 
| **ITIL Policy Compliance** | Not enough data | Not enough data | Not enough data | 
| **Asset Tracking** | Not enough data | Not enough data | Not enough data | 
| **IT Knowledge Management** | Not enough data | Not enough data | Not enough data | 

#### Security

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Endpoint Protection** | Not enough data | Not enough data | Not enough data | 
| **Patch Management** | Not enough data | Not enough data | Not enough data | 
| **Disaster Recovery** | Not enough data | Not enough data | Not enough data | 
| **Service Management** | Not enough data | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Enterprise IT Management

| Feature | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories

**Unique to ConnectWise PSA (5):** [CRM Software](https://www.g2.com/categories/crm), [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation), [Service Desk Software](https://www.g2.com/categories/service-desk), [Help Desk Software](https://www.g2.com/categories/help-desk), [Marketing Automation Software](https://www.g2.com/categories/marketing-automation)

**Unique to SuperOps (9):** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation), [Remote Support Software](https://www.g2.com/categories/remote-support), [Patch Management Software](https://www.g2.com/categories/patch-management), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools)

**Unique to ManageEngine ServiceDesk Plus (4):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk), [Incident Management Software](https://www.g2.com/categories/incident-management), [Help Desk Software](https://www.g2.com/categories/help-desk)


---
## Reviewer Demographics

### By Company Size

| Segment | ConnectWise PSA | SuperOps | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Small-Business** | 67.1% | 87.1% | 8.8% | 
| **Mid-Market** | 26.9% | 12.1% | 60.0% | 
| **Enterprise** | 6.0% | 0.8% | 31.3% | 

### By Industry

#### ConnectWise PSA

- **Information Technology and Services:** 59.0%
- **Computer & Network Security:** 9.0%
- **Computer Networking:** 5.4%
- **Computer Software:** 4.2%
- **Telecommunications:** 3.2%
- **Marketing and Advertising:** 2.4%
- **Accounting:** 2.2%
- **Non-Profit Organization Management:** 1.0%
- **Consulting:** 1.0%
- **Computer Hardware:** 0.8%
- **Other:** 11.8%

#### SuperOps

- **Information Technology and Services:** 45.8%
- **Computer & Network Security:** 22.9%
- **Computer Networking:** 5.3%
- **Education Management:** 3.1%
- **Consulting:** 2.3%
- **Primary/Secondary Education:** 1.5%
- **Construction:** 1.5%
- **Law Practice:** 1.5%
- **Electrical/Electronic Manufacturing:** 1.5%
- **Accounting:** 0.8%
- **Other:** 13.7%

#### ManageEngine ServiceDesk Plus

- **Information Technology and Services:** 18.8%
- **Financial Services:** 5.0%
- **Hospital & Health Care:** 4.6%
- **Oil & Energy:** 4.2%
- **Computer & Network Security:** 2.9%
- **Health, Wellness and Fitness:** 2.9%
- **Computer Software:** 2.5%
- **Education Management:** 2.5%
- **Non-Profit Organization Management:** 2.1%
- **Hospitality:** 2.1%
- **Other:** 52.3%

---
## Alternatives

### Alternatives to ConnectWise PSA

- [Autotask](https://www.g2.com/products/autotask/reviews) — 4.3/5 stars (583 reviews)
- [Accelo](https://www.g2.com/products/accelo/reviews) — 4.4/5 stars (554 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25782 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13792 reviews)
- [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) — 4.3/5 stars (711 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1858 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6934 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (976 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1618 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2926 reviews)

### Alternatives to SuperOps

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4300 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1131 reviews)
- [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (499 reviews)
- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (757 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (553 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1027 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1091 reviews)
- [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (348 reviews)
- [Autotask](https://www.g2.com/products/autotask/reviews) — 4.3/5 stars (583 reviews)
- [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (323 reviews)

### Alternatives to ManageEngine ServiceDesk Plus

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (976 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1858 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (747 reviews)
- [SolarWinds Web Help Desk](https://www.g2.com/products/solarwinds-web-help-desk/reviews) — 3.9/5 stars (59 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (293 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1131 reviews)
- [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) — 3.9/5 stars (213 reviews)

---
## Top Discussions

### ConnectWise PSA

- Title: [What applications does this tie to in order to maximimize use of other programs?](https://www.g2.com/discussions/what-applications-does-this-tie-to-in-order-to-maximimize-use-of-other-programs) — 1 comment, 1 upvote
  > **Top comment:** "I am not familiar with the programs you mention, but we somehow integrated with Hubspot for our sales and marketing teams. I was not part of the integration..."

### SuperOps

No discussions available for this product.

### ManageEngine ServiceDesk Plus

- Title: [What is ManageEngine ServiceDesk Plus used for?](https://www.g2.com/discussions/what-is-manageengine-servicedesk-plus-used-for) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/connectwise-psa-vs-superops-vs-manageengine-servicedesk-plus)