# ConnectWise PSA, SuperOps vs Atera Comparison

| | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Star Rating** | 3.9 out of 5 | 4.5 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 525 | 133 | 1,131 | 
| **Largest Market Segment** | Small-Business (67.1% of reviews) | Small-Business (87.1% of reviews) | Small-Business (58.6% of reviews) | 
| **Entry Level Price** | No pricing available | $79.00 Per Month | Free Trial | 

---
## Top Pros & Cons

### ConnectWise PSA

Pros:
- Ease of Use (36 reviews)
- Integration (21 reviews)

Cons:
- Learning Curve (24 reviews)
- Poor Customer Support (16 reviews)

### SuperOps

Pros:
- Ease of Use (78 reviews)
- Customer Support (66 reviews)

Cons:
- Missing Features (45 reviews)
- Feature Issues (22 reviews)

### Atera

Pros:
- Ease of Use (594 reviews)
- Features (392 reviews)

Cons:
- Missing Features (269 reviews)
- Limited Features (199 reviews)

---
## Ratings Comparison
| Rating | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
  | **Meets Requirements** | 8.3 (442 reviews) | 8.7 (115 reviews) | 8.8 (901 reviews) | 
  | **Ease of Use** | 7.2 (449 reviews) | 9.0 (119 reviews) | 9.2 (1005 reviews) | 
  | **Ease of Setup** | 6.2 (232 reviews) | 9.0 (104 reviews) | 9.2 (857 reviews) | 
  | **Ease of Admin** | 7.1 (214 reviews) | 9.0 (100 reviews) | 9.0 (595 reviews) | 
  | **Quality of Support** | 7.3 (414 reviews) | 9.4 (114 reviews) | 9.0 (857 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.4 (212 reviews) | 9.2 (100 reviews) | 9.2 (587 reviews) | 
  | **Product Direction (% positive)** | 6.9 (433 reviews) | 9.6 (115 reviews) | 9.4 (886 reviews) | 

---
## Pricing

### ConnectWise PSA

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### SuperOps

#### Entry-Level Pricing

Plan: Standard - PSA Only

Price: $79.00 Per Month

Description: PSA Only 

Key Features:
- Ticketing
- Projects
- Automated billing and invoicing

[Browse all 4 editions](https://www.g2.com/products/superops/pricing)

#### Free Trial

Yes

### Atera

#### Entry-Level Pricing

Plan: Free Trial

Price: Free Trial

Key Features:
- 30-DAY FREE TRIAL. NO CREDIT CARD REQUIRED.

[Browse all 8 editions](https://www.g2.com/products/atera/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 7.3/10 | 169 |
| **SuperOps** | N/A | N/A |
| **Atera** | N/A | N/A |

#### Sales Force Automation

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Contact & Account Management** | 8.5 (137 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Partner Relationship Mgmt. (PRM)** | 7.9 (95 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Opportunity & Pipeline Mgmt.** | 7.8 (125 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Task / Activity Management** | 8.3 (139 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Territory & Quota Management** | 7.6 (101 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Desktop Integration** | 8.3 (128 reviews) | Not enough data | Not enough data | 
| **Product & Price List Management** | 8.0 (114 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Quote & Order Management** | 8.1 (114 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Customer Contract Management** | 8.4 (124 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Marketing Automation

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Email Marketing** | 7.3 (85 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Campaign Management** | 7.2 (88 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Lead Management** | 7.4 (94 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Marketing ROI Analytics** | 7.4 (76 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Customer Support

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Case Management** | 8.4 (127 reviews) | Not enough data | Not enough data | 
| **Customer Support Portal** | 7.6 (125 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Knowledge Base** | 7.7 (119 reviews) | Not enough data | Not enough data | 
| **Call Center Features** | 7.5 (82 reviews) | Not enough data | Not enough data | 
| **Support Analytics** | 7.9 (108 reviews) | Not enough data | Not enough data | 

#### Reporting & Analytics

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Reporting** | 7.5 (139 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Dashboards** | 7.3 (137 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Forecasting** | 7.5 (112 reviews) | Not enough data | Not enough data | 

#### Mobile & Social

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Social Collaboration Features** | Feature Not Available | Not enough data | Not enough data | 
| **Social Network Integration** | Feature Not Available | Not enough data | Not enough data | 
| **Mobile User Support** | 6.8 (95 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Platform

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Customization** | 7.4 (81 reviews) | Not enough data | Not enough data | 
| **Workflow Capability** | 7.9 (86 reviews) | Not enough data | Not enough data | 
| **User, Role, and Access Management** | 8.2 (86 reviews) | Not enough data | Not enough data | 
| **Internationalization** | 7.6 (53 reviews) | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | 7.3 (57 reviews) | Not enough data | Not enough data | 
| **Document & Content Mgmt.** | 7.0 (74 reviews) | Not enough data | Not enough data | 
| **Performance and Reliability** | 8.0 (83 reviews) | Not enough data | Not enough data | 
| **Output Document Generation** | 7.3 (77 reviews) | Not enough data | Not enough data | 

#### Integration

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Data Import & Export Tools** | 7.7 (79 reviews) | Not enough data | Not enough data | 
| **Integration APIs** | 8.0 (78 reviews) | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | 8.5 (75 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - CRM

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Autonomous Task Execution** | 6.1 (6 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 5.3 (6 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 6.1 (6 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 5.3 (6 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 5.8 (6 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 5.3 (6 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 6.4 (6 reviews) | Not enough data | Not enough data | 

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **SuperOps** | N/A | N/A |
| **Atera** | N/A | N/A |

#### Email Marketing

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Building and Personalizing Emails** | Not enough data | Not enough data | Not enough data | 
| **Sending Outbound Emails** | Not enough data | Not enough data | Not enough data | 
| **Manage Email Deliverability** | Not enough data | Not enough data | Not enough data | 
| **Automated Email Responses** | Not enough data | Not enough data | Not enough data | 

#### Online Marketing

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Landing Pages and Forms** | Not enough data | Not enough data | Not enough data | 
| **Dynamic Content** | Not enough data | Not enough data | Not enough data | 
| **A/B Testing** | Not enough data | Not enough data | Not enough data | 
| **Mobile Optimized** | Not enough data | Not enough data | Not enough data | 
| **Search Tracking and Optimization** | Not enough data | Not enough data | Not enough data | 

#### Lead Management

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Marketing Lead Database** | Not enough data | Not enough data | Not enough data | 
| **Data Quality Management** | Not enough data | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | Not enough data | 
| **Lead Scoring and Grading** | Not enough data | Not enough data | Not enough data | 
| **Lead Nurturing** | Not enough data | Not enough data | Not enough data | 
| **Online Behavior Tracking** | Not enough data | Not enough data | Not enough data | 
| **Automated Alerts and Tasks** | Not enough data | Not enough data | Not enough data | 
| **CRM Lead Integration** | Not enough data | Not enough data | Not enough data | 

#### Campaign Management

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Program Management** | Not enough data | Not enough data | Not enough data | 
| **Event / Webinar Marketing** | Not enough data | Not enough data | Not enough data | 
| **Calendaring** | Not enough data | Not enough data | Not enough data | 
| **Budgeting** | Not enough data | Not enough data | Not enough data | 

#### Social

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Social Listening** | Not enough data | Not enough data | Not enough data | 
| **Social Sharing** | Not enough data | Not enough data | Not enough data | 
| **Social Campaigns** | Not enough data | Not enough data | Not enough data | 
| **Social Media Engagement** | Not enough data | Not enough data | Not enough data | 
| **Social Media Advertising** | Not enough data | Not enough data | Not enough data | 

#### Reporting & Analytics

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Basic Reporting** | Not enough data | Not enough data | Not enough data | 
| **Web Analytics** | Not enough data | Not enough data | Not enough data | 
| **ROI Analytics** | Not enough data | Not enough data | Not enough data | 
| **Revenue Analytics** | Not enough data | Not enough data | Not enough data | 
| **SEO / Keyword Analytics** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Customization ** | Not enough data | Not enough data | Not enough data | 
| **Workflow Capability** | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | Not enough data | 
| **Output Document Generation** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Marketing Automation

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Integration

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Data Import & Export Tools** | Not enough data | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | Not enough data | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 7.3/10 | 263 |
| **SuperOps** | N/A | N/A |
| **Atera** | 8.0/10 | 343 |

#### Ticket and Case Management

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Ticket creation user experience** | 8.6 (235 reviews) | Not enough data | 8.6 (305 reviews) | 
| **Ticket response user experience** | 8.3 (231 reviews) | Not enough data | 8.6 (304 reviews) | 
| **Workflow** | 8.3 (227 reviews) | Not enough data | 8.5 (302 reviews) | 
| **Response Automation** | 8.4 (214 reviews) | Not enough data | 8.3 (294 reviews) | 
| **SLA Management** | 8.1 (201 reviews) | Not enough data | 8.2 (287 reviews) | 
| **Attachments/Screencasts** | 7.7 (217 reviews) | Not enough data | 8.3 (292 reviews) | 
| **Ticket Collaboration** | 8.3 (225 reviews) | Not enough data | 8.3 (292 reviews) | 
| **Customer and Contacts Database** | 8.4 (167 reviews) | Not enough data | 8.2 (286 reviews) | 

#### Generative AI

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **AI Text Generation** | 6.3 (9 reviews) | Not enough data | 7.2 (236 reviews) | 
| **AI Text Summarization** | 6.1 (9 reviews) | Not enough data | 7.3 (237 reviews) | 

#### Agentic AI - Help Desk

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Autonomous Task Execution** | 4.4 (6 reviews) | Not enough data | 8.2 (31 reviews) | 
| **Natural Language Interaction** | 4.4 (6 reviews) | Not enough data | 8.4 (31 reviews) | 
| **Proactive Assistance** | 4.7 (6 reviews) | Not enough data | 8.4 (31 reviews) | 

#### Communication Channels

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Customer Portal** | 7.6 (178 reviews) | Not enough data | 8.2 (289 reviews) | 
| **Email to Case** | 8.5 (212 reviews) | Not enough data | 8.7 (287 reviews) | 
| **Chat/Live Support** | 7.7 (137 reviews) | Not enough data | 8.1 (283 reviews) | 
| **Social Integration** | 7.1 (109 reviews) | Not enough data | 6.4 (269 reviews) | 
| **Voice** | 7.5 (77 reviews) | Not enough data | 6.2 (266 reviews) | 

#### Platform

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Mobile User Support** | 6.5 (85 reviews) | Not enough data | 7.2 (296 reviews) | 
| **Customization ** | 7.7 (96 reviews) | Not enough data | 7.8 (306 reviews) | 
| **User, Role, and Access Management** | 8.4 (105 reviews) | Not enough data | 8.4 (304 reviews) | 
| **Integration** | 7.8 (93 reviews) | Not enough data | 8.1 (307 reviews) | 
| **Reporting** | 7.5 (195 reviews) | Not enough data | 8.2 (312 reviews) | 
| **Dashboards** | 7.5 (203 reviews) | Not enough data | 8.5 (307 reviews) | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **SuperOps** | N/A | N/A |
| **Atera** | 8.1/10 | 178 |

#### Administration

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Change Management** | Not enough data | Not enough data | 8.1 (156 reviews) | 
| **Asset Management** | Not enough data | Not enough data | 8.3 (160 reviews) | 
| **Reports & Analytics** | Not enough data | Not enough data | 8.7 (163 reviews) | 

#### Service Desk

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Help Desk** | Not enough data | Not enough data | 8.6 (158 reviews) | 
| **Incident Reports** | Not enough data | Not enough data | 8.3 (156 reviews) | 
| **Process Workflow** | Not enough data | Not enough data | 8.4 (155 reviews) | 

#### Management

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Reporting** | Not enough data | Not enough data | 8.6 (154 reviews) | 
| **Administration Console** | Not enough data | Not enough data | 8.8 (153 reviews) | 
| **Access Management** | Not enough data | Not enough data | 8.7 (151 reviews) | 
| **Asset Management** | Not enough data | Not enough data | 8.4 (151 reviews) | 
| **Policy Dictation** | Not enough data | Not enough data | 8.1 (146 reviews) | 

#### Functionality

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Ticketing System** | Not enough data | Not enough data | 8.4 (156 reviews) | 
| **Performance Logging** | Not enough data | Not enough data | 8.5 (151 reviews) | 
| **Alerting** | Not enough data | Not enough data | 8.8 (155 reviews) | 
| **Automation** | Not enough data | Not enough data | 8.7 (153 reviews) | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.4 (21 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 6.8 (21 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 6.9 (21 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 6.8 (21 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 7.4 (21 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 7.1 (21 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 7.3 (20 reviews) | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **SuperOps** | 8.6/10 | 97 |
| **Atera** | 8.2/10 | 751 |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Device Management** | Not enough data | 8.9 (93 reviews) | 8.9 (626 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | Not enough data | 8.1 (92 reviews) | 
| **ITIL Policy Compliance** | Not enough data | Not enough data | 7.9 (71 reviews) | 

#### Monitoring and Management

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Remote Monitoring** | Not enough data | 8.9 (93 reviews) | 9.1 (645 reviews) ✓ Verified | 
| **Asset Tracking** | Not enough data | Feature Not Available | 8.3 (547 reviews) ✓ Verified | 
| **Application Deployment** | Not enough data | 8.1 (82 reviews) | 8.3 (550 reviews) ✓ Verified | 
| **Patch Management** | Not enough data | 8.8 (86 reviews) | 8.7 (617 reviews) ✓ Verified | 
| **Asset Tracking** | Not enough data | Not enough data | 8.2 (78 reviews) | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Workflow Management** | Not enough data | 7.7 (5 reviews) | 8.6 (104 reviews) | 

#### Service Management

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Remote Access** | Not enough data | 9.0 (93 reviews) | 9.1 (620 reviews) ✓ Verified | 
| **Service Management (Issue Prioritization)** | Not enough data | Not enough data | 8.8 (89 reviews) | 
| **Ticketing** | Not enough data | Not enough data | 8.7 (121 reviews) | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.0 (97 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 7.4 (78 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 7.9 (83 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 7.6 (78 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 7.8 (79 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 7.6 (82 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 7.4 (78 reviews) | 

### Unified Endpoint Management (UEM)

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **SuperOps** | N/A | N/A |
| **Atera** | 7.5/10 | 36 |

#### Scope

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Endpoint Inclusiveness** | Not enough data | Not enough data | 7.0 (32 reviews) | 
| **Multi-OS Support** | Not enough data | Not enough data | 7.9 (34 reviews) | 

#### Security

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Reporting and Alerts** | Not enough data | Not enough data | 8.0 (34 reviews) | 
| **Endpoint Protection** | Not enough data | Not enough data | 7.3 (32 reviews) | 
| **Remote Wiping** | Not enough data | Not enough data | 5.7 (27 reviews) | 

#### Management

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Device Enrollment** | Not enough data | Not enough data | 8.0 (28 reviews) | 
| **Device Configuration** | Not enough data | Not enough data | 7.7 (27 reviews) | 
| **Device Compliance** | Not enough data | Not enough data | 7.5 (26 reviews) | 
| **Usage Information** | Not enough data | Not enough data | 7.9 (29 reviews) | 
| **Data Separation** | Not enough data | Not enough data | 6.1 (25 reviews) | 

#### Agentic AI - Unified Endpoint Management (UEM)

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.0 (11 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 7.5 (10 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 7.7 (10 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 8.0 (10 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 7.9 (11 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.1 (12 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 8.0 (11 reviews) | 

### Network Monitoring

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **SuperOps** | 7.8/10 | 16 |
| **Atera** | 8.1/10 | 308 |

#### Functionality

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Performance Monitoring** | Not enough data | 8.0 (16 reviews) | 8.9 (284 reviews) | 
| **Alerting** | Not enough data | 8.1 (16 reviews) | 8.9 (290 reviews) | 
| **Improvement Suggestions** | Not enough data | 7.9 (16 reviews) | 8.2 (273 reviews) | 
| **Multi-Network Capability** | Not enough data | 7.7 (16 reviews) | 8.6 (264 reviews) | 

#### Monitoring - Network Monitoring

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **360-Degree Network Visibility** | Not enough data | Not enough data | 8.2 (35 reviews) | 
| **Automated Network Discovery** | Not enough data | Not enough data | 8.6 (38 reviews) | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 8.9 (35 reviews) | 

#### Management

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Performance Baseline** | Not enough data | 7.7 (16 reviews) | 8.4 (260 reviews) | 
| **Data Visualization** | Not enough data | 7.7 (16 reviews) | 8.4 (262 reviews) | 
| **Path Analysis** | Not enough data | 7.5 (14 reviews) | 7.9 (249 reviews) | 

#### Analytics - Network Monitoring

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Predictive Performance Analytics** | Not enough data | Not enough data | 8.1 (34 reviews) | 
| **Packet & Flow Analysis** | Not enough data | Not enough data | 7.9 (34 reviews) | 

#### Security - Network Monitoring

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Encrypted Data Transmission** | Not enough data | Not enough data | 8.5 (35 reviews) | 
| **Zero Trust and Identity Management** | Not enough data | Not enough data | 7.8 (36 reviews) | 
| **Integrated Network Security** | Not enough data | Not enough data | 8.2 (35 reviews) | 

#### Network Performance - Network Monitoring

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Dynamic Network Optimization** | Not enough data | Not enough data | 8.2 (34 reviews) | 
| **Automated Tasks Routing** | Not enough data | Not enough data | 8.1 (35 reviews) | 

#### AI Automation - Network Monitoring

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Machine Learning-Based Anomaly Detection** | Not enough data | Not enough data | 7.7 (33 reviews) | 
| **Self-Healing Networks** | Not enough data | Not enough data | 7.5 (33 reviews) | 
| **Predictive Network Maintenance** | Not enough data | Not enough data | 7.4 (33 reviews) | 

#### Agentic AI - Network Monitoring

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.6 (29 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 7.6 (28 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 7.6 (29 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 7.3 (28 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 7.5 (29 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 7.4 (29 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 7.6 (29 reviews) | 

### AIOps Platforms

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **SuperOps** | N/A | N/A |
| **Atera** | 7.9/10 | 18 |

#### Functionality

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Artificial Intelligence** | Not enough data | Not enough data | 8.8 (7 reviews) | 
| **Machine Learning** | Not enough data | Not enough data | Not enough data | 
| **Systems Monitoring** | Not enough data | Not enough data | 8.3 (6 reviews) | 

#### Issue Resolution

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Root Cause Identification** | Not enough data | Not enough data | 7.0 (5 reviews) | 
| **Proactive Identification** | Not enough data | Not enough data | 8.3 (7 reviews) | 
| **Resolution Guidance** | Not enough data | Not enough data | 6.9 (6 reviews) | 

#### Management

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **System Integration** | Not enough data | Not enough data | 8.0 (5 reviews) | 
| **Alerting** | Not enough data | Not enough data | Feature Not Available | 
| **Reporting** | Not enough data | Not enough data | Feature Not Available | 

#### Generative AI

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - AIOps Platforms

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **SuperOps** | 7.9/10 | 87 |
| **Atera** | 7.9/10 | 235 |

#### Asset Inventory

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Hardware Asset Inventory** | Not enough data | 8.8 (83 reviews) | 8.8 (225 reviews) | 
| **Software Asset Inventory** | Not enough data | 8.3 (78 reviews) | 8.7 (217 reviews) | 
| **Cloud Asset Inventory** | Not enough data | 7.7 (60 reviews) | 7.8 (209 reviews) | 
| **Mobile Asset Inventory** | Not enough data | Feature Not Available | 7.1 (205 reviews) | 
| **Asset Discovery** | Not enough data | Feature Not Available | 7.9 (214 reviews) | 

#### Generative AI

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.1 (39 reviews) | 7.2 (194 reviews) | 
| **AI Text Generation** | Not enough data | 7.3 (38 reviews) | 7.1 (191 reviews) | 

#### Agentic AI - IT Asset Management

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.1 (30 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 7.8 (30 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.0 (30 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 7.6 (30 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 7.8 (29 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 7.9 (30 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 7.7 (30 reviews) | 

#### Management

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Central Dashboard** | Not enough data | 8.8 (81 reviews) | 8.8 (218 reviews) | 
| **Asset Policy Management** | Not enough data | 8.3 (77 reviews) | 8.1 (208 reviews) | 
| **Risk Management** | Not enough data | 7.5 (62 reviews) | 7.6 (206 reviews) | 
| **Integrations** | Not enough data | 7.6 (74 reviews) | 8.0 (213 reviews) | 

### Professional Services Automation

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 6.4/10 | 52 |
| **SuperOps** | 6.9/10 | 65 |
| **Atera** | N/A | N/A |

#### Customer Management

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Customer Profiles** | 7.3 (48 reviews) | 8.2 (60 reviews) | Not enough data | 
| **Sales** | 6.9 (49 reviews) | 6.9 (48 reviews) | Not enough data | 
| **Marketing** | 5.7 (44 reviews) | 6.0 (45 reviews) | Not enough data | 
| **Client Portal** | 6.7 (51 reviews) | 7.6 (56 reviews) | Not enough data | 

#### Project Management

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Project Planning** | 6.6 (49 reviews) | 7.2 (55 reviews) | Not enough data | 
| **Project Tracking** | 6.6 (49 reviews) | 7.1 (56 reviews) | Not enough data | 
| **Resource Definition** | 6.6 (48 reviews) | 7.4 (48 reviews) | Not enough data | 
| **Resource Management** | 7.2 (50 reviews) | 7.7 (50 reviews) | Not enough data | 

#### Accounting

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Revenue Recognition** | 6.7 (48 reviews) | 7.0 (45 reviews) | Not enough data | 
| **Invoice Management** | 7.3 (49 reviews) | 6.9 (50 reviews) | Not enough data | 
| **Payments** | 6.8 (47 reviews) | 6.8 (44 reviews) | Not enough data | 
| **Project Accounting** | 6.6 (44 reviews) | 6.2 (40 reviews) | Not enough data | 
| **Budget Tracking** | 6.5 (44 reviews) | 5.8 (40 reviews) | Not enough data | 

#### Portfolio Management

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Portfolio Definition** | 6.1 (44 reviews) | 6.3 (38 reviews) | Not enough data | 
| **Portfolio Performance** | 6.0 (43 reviews) | 6.3 (38 reviews) | Not enough data | 
| **Risk** | 6.1 (43 reviews) | 6.7 (40 reviews) | Not enough data | 
| **Portfolio Mix** | 6.2 (42 reviews) | 6.4 (39 reviews) | Not enough data | 

#### Analytics

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Forecasting** | 6.0 (44 reviews) | 5.9 (39 reviews) | Not enough data | 
| **Reporting** | 6.6 (49 reviews) | 7.4 (52 reviews) | Not enough data | 
| **KPIs** | 6.1 (47 reviews) | 7.0 (44 reviews) | Not enough data | 

#### Administration

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Standard Integrations** | 7.2 (49 reviews) | 7.4 (59 reviews) | Not enough data | 
| **Workflow** | 7.5 (50 reviews) | 7.7 (53 reviews) | Not enough data | 
| **Access Management** | 7.4 (47 reviews) | 7.6 (50 reviews) | Not enough data | 

#### Platform

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **APIs** | 7.0 (45 reviews) | 7.1 (42 reviews) | Not enough data | 
| **Internationalization** | 6.2 (42 reviews) | 7.5 (38 reviews) | Not enough data | 
| **Performance and Reliability** | 6.9 (48 reviews) | 8.3 (58 reviews) | Not enough data | 
| **Mobile** | 5.6 (46 reviews) | 7.3 (52 reviews) | Not enough data | 
| **Offline Access** | 4.8 (43 reviews) | 4.0 (36 reviews) | Not enough data | 

#### Generative AI

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **AI Text Generation** | 4.2 (28 reviews) | 6.1 (29 reviews) | Not enough data | 
| **AI Text Summarization** | 4.3 (28 reviews) | 6.3 (29 reviews) | Not enough data | 

#### Artificial Intelligence - Professional Services Automation

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Predictive Forecasting** | Not enough data | Not enough data | Not enough data | 
| **Smart task suggestions** | Not enough data | Not enough data | Not enough data | 
| **Automated workflows** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Professional Services Automation

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **SuperOps** | N/A | N/A |
| **Atera** | 9.4/10 | 12 |

#### Responses

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | 9.8 (8 reviews) | 
| **Route To Human** | Not enough data | Not enough data | 9.0 (8 reviews) | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 9.1 (9 reviews) | 

#### Automation - AI Agents

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | Feature Not Available | 
| **Customer Interaction Automation** | Not enough data | Not enough data | Feature Not Available | 
| **Lead Generation** | Not enough data | Not enough data | Feature Not Available | 
| **Document Processing** | Not enough data | Not enough data | Feature Not Available | 
| **Feedback Collection** | Not enough data | Not enough data | Feature Not Available | 

#### Platform

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 9.6 (8 reviews) | 
| **Integration** | Not enough data | Not enough data | 9.4 (9 reviews) | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 9.3 (7 reviews) | 

#### Autonomy -  AI Agents

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 9.2 (8 reviews) | 
| **Adaptive Responses** | Not enough data | Not enough data | 9.6 (8 reviews) | 
| **Task Execution** | Not enough data | Not enough data | 9.6 (9 reviews) | 
| **Problem Solving** | Not enough data | Not enough data | 9.8 (9 reviews) | 

#### Generative AI

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 9.7 (10 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 9.6 (9 reviews) | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **SuperOps** | N/A | N/A |
| **Atera** | 7.8/10 | 472 |

#### Administration

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Screen Sharing** | Not enough data | Not enough data | 8.7 (441 reviews) | 
| **File Sharing** | Not enough data | Not enough data | 8.4 (438 reviews) | 
| **Session Recording** | Not enough data | Not enough data | 7.3 (383 reviews) | 
| **Unattended Remote Access** | Not enough data | Not enough data | 8.9 (443 reviews) | 
| **Multi - Session Handling** | Not enough data | Not enough data | 8.2 (422 reviews) | 
| **Multi-Monitor Support** | Not enough data | Not enough data | 8.2 (441 reviews) | 

#### Maintenance

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Remote Reboot** | Not enough data | Not enough data | 8.9 (441 reviews) | 
| **Remote Printing** | Not enough data | Not enough data | 7.8 (391 reviews) | 

#### Communication 

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Text Chat** | Not enough data | Not enough data | Feature Not Available | 
| **VoIP** | Not enough data | Not enough data | 6.1 (364 reviews) | 
| **Video Conference Call** | Not enough data | Not enough data | 6.1 (357 reviews) | 
| **Screen Annotations** | Not enough data | Not enough data | 6.9 (368 reviews) | 

#### Security

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Data Encryption** | Not enough data | Not enough data | 7.8 (380 reviews) | 
| **Compliance** | Not enough data | Not enough data | 8.0 (389 reviews) | 

#### Device Support

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Mobile Device Access** | Not enough data | Not enough data | 7.4 (391 reviews) | 
| **Multi-Platform Support** | Not enough data | Not enough data | 8.2 (397 reviews) | 
| **Cross-Platform** | Not enough data | Not enough data | 8.2 (393 reviews) | 

#### Performance

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Reporting** | Not enough data | Not enough data | 8.2 (426 reviews) | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **SuperOps** | N/A | N/A |
| **Atera** | 7.2/10 | 287 |

#### Generative AI

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 7.2 (282 reviews) | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **SuperOps** | N/A | N/A |
| **Atera** | 7.6/10 | 16 |

#### Automation - AI IT Agents

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Document Processing** | Not enough data | Not enough data | 8.0 (11 reviews) | 
| **Feedback Collection** | Not enough data | Not enough data | 7.9 (11 reviews) | 

#### Autonomy - AI IT Agents

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Adaptive Responses** | Not enough data | Not enough data | 7.7 (11 reviews) | 
| **Task Execution** | Not enough data | Not enough data | 7.6 (11 reviews) | 
| **Independent Decision Making** | Not enough data | Not enough data | 7.9 (11 reviews) | 
| **Problem Solving** | Not enough data | Not enough data | 8.3 (11 reviews) | 

#### IT Ticket Management - AI IT Agents

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Ticket Status Updates** | Not enough data | Not enough data | 7.9 (11 reviews) | 
| **SLA Monitoring** | Not enough data | Not enough data | Feature Not Available | 
| **Ticket Categorization** | Not enough data | Not enough data | Feature Not Available | 
| **Ticket Assignment** | Not enough data | Not enough data | 7.1 (12 reviews) | 
| **Automated Ticket Creation** | Not enough data | Not enough data | 7.3 (11 reviews) | 

#### IT Support Automation - AI IT Agents

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Knowledge Base Utilization** | Not enough data | Not enough data | 7.9 (11 reviews) | 
| **Workflow Automation** | Not enough data | Not enough data | 8.2 (14 reviews) | 
| **Real-Time Troubleshooting** | Not enough data | Not enough data | 7.8 (12 reviews) | 
| **User Self-Service Assistance** | Not enough data | Not enough data | 7.9 (11 reviews) | 
| **Proactive Issue Detection** | Not enough data | Not enough data | 7.9 (11 reviews) | 

### Autonomous Endpoint Management (AEM)

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **SuperOps** | N/A | N/A |
| **Atera** | N/A | N/A |

#### Generative AI - Autonomous Endpoint Management

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Behavioral Analysis** | Not enough data | Not enough data | Feature Not Available | 
| **Adaptive** | Not enough data | Not enough data | Feature Not Available | 
| **Predictive** | Not enough data | Not enough data | Feature Not Available | 

#### Monitoring and Management - Autonomous Endpoint Management

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Patch Management** | Not enough data | Not enough data | Feature Not Available | 
| **Oversees** | Not enough data | Not enough data | Feature Not Available | 
| **Self-Healing** | Not enough data | Not enough data | Not enough data | 
| **Centralized Dashboard** | Not enough data | Not enough data | Feature Not Available | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 6.3/10 | 12 |
| **SuperOps** | N/A | N/A |
| **Atera** | 8.2/10 | 233 |

#### Incident Management

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Automate Ticket Routing** | 7.6 (11 reviews) | Not enough data | 8.4 (211 reviews) | 
| **Ticket Prioritization** | 7.3 (11 reviews) | Not enough data | 8.5 (214 reviews) | 
| **Ticket Notifications** | 8.5 (11 reviews) | Not enough data | 8.8 (207 reviews) | 
| **Knowledge Base** | 7.0 (11 reviews) | Not enough data | 8.2 (212 reviews) | 
| **Knowledge Base/Ticket Integration** | 6.4 (12 reviews) | Not enough data | 8.1 (204 reviews) | 

#### Reporting

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Dashboards** | 7.3 (11 reviews) | Not enough data | 8.6 (212 reviews) | 
| **Time Tracking** | 7.7 (11 reviews) | Not enough data | 8.4 (209 reviews) | 
| **Surveys** | 6.5 (11 reviews) | Not enough data | 7.8 (202 reviews) | 

#### Access & Usability

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Mobile** | 6.5 (10 reviews) | Not enough data | 7.4 (208 reviews) | 
| **Self Service** | 7.8 (9 reviews) | Not enough data | 8.5 (205 reviews) | 
| **Active Directory** | 6.7 (9 reviews) | Not enough data | 8.0 (202 reviews) | 
| **Multi-Channel Access** | 6.7 (9 reviews) | Not enough data | 8.3 (198 reviews) | 

#### Agentic AI - Service Desk

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Autonomous Task Execution** | 4.2 (6 reviews) | Not enough data | 8.4 (26 reviews) | 
| **Multi-step Planning** | 6.1 (6 reviews) | Not enough data | 8.1 (26 reviews) | 
| **Cross-system Integration** | 5.0 (6 reviews) | Not enough data | 8.1 (25 reviews) | 
| **Adaptive Learning** | 4.7 (6 reviews) | Not enough data | 8.0 (25 reviews) | 
| **Natural Language Interaction** | 4.2 (6 reviews) | Not enough data | 7.9 (26 reviews) | 
| **Proactive Assistance** | 4.4 (6 reviews) | Not enough data | 7.6 (26 reviews) | 
| **Decision Making** | 4.7 (6 reviews) | Not enough data | 7.9 (26 reviews) | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **SuperOps** | N/A | N/A |
| **Atera** | N/A | N/A |

#### System Control

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Device Control** | Not enough data | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | Not enough data | 

#### Security Management

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **SuperOps** | N/A | N/A |
| **Atera** | 8.4/10 | 87 |

#### Analysis

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Threat Detection** | Not enough data | Not enough data | 8.2 (77 reviews) | 

#### Platform

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Unified Communications Platform** | Not enough data | Not enough data | 7.8 (78 reviews) | 
| **Remote Access** | Not enough data | Not enough data | 8.8 (82 reviews) | 
| **ITIL Policy Compliance** | Not enough data | Not enough data | 8.1 (77 reviews) | 
| **Asset Tracking** | Not enough data | Not enough data | 8.3 (82 reviews) | 
| **IT Knowledge Management** | Not enough data | Not enough data | 8.5 (81 reviews) | 

#### Security

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Endpoint Protection** | Not enough data | Not enough data | 8.3 (81 reviews) | 
| **Patch Management** | Not enough data | Not enough data | 8.9 (84 reviews) | 
| **Disaster Recovery** | Not enough data | Not enough data | 7.4 (79 reviews) | 
| **Service Management** | Not enough data | Not enough data | 8.2 (80 reviews) | 
| **Workflow Management** | Not enough data | Not enough data | 8.1 (77 reviews) | 

#### Agentic AI - Enterprise IT Management

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.5 (12 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 8.6 (12 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.3 (12 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 8.6 (12 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.3 (12 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.9 (12 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 8.6 (12 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **SuperOps** | N/A | N/A |
| **Atera** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories

**Unique to ConnectWise PSA (5):** [CRM Software](https://www.g2.com/categories/crm), [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation), [Service Desk Software](https://www.g2.com/categories/service-desk), [Help Desk Software](https://www.g2.com/categories/help-desk), [Marketing Automation Software](https://www.g2.com/categories/marketing-automation)

**Unique to SuperOps (9):** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation), [Remote Support Software](https://www.g2.com/categories/remote-support), [Patch Management Software](https://www.g2.com/categories/patch-management), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools)

**Unique to Atera (15):** [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AIOps Tools](https://www.g2.com/categories/aiops-platforms), [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Patch Management Software](https://www.g2.com/categories/patch-management), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Remote Support Software](https://www.g2.com/categories/remote-support), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [Service Desk Software](https://www.g2.com/categories/service-desk), [Help Desk Software](https://www.g2.com/categories/help-desk), [Autonomous Endpoint Management (AEM) Software](https://www.g2.com/categories/autonomous-endpoint-management-aem)


---
## Reviewer Demographics

### By Company Size

| Segment | ConnectWise PSA | SuperOps | Atera | 
|---|---|---|---|
| **Small-Business** | 67.1% | 87.1% | 58.6% | 
| **Mid-Market** | 26.9% | 12.1% | 32.2% | 
| **Enterprise** | 6.0% | 0.8% | 9.2% | 

### By Industry

#### ConnectWise PSA

- **Information Technology and Services:** 59.0%
- **Computer & Network Security:** 9.0%
- **Computer Networking:** 5.4%
- **Computer Software:** 4.2%
- **Telecommunications:** 3.2%
- **Marketing and Advertising:** 2.4%
- **Accounting:** 2.2%
- **Non-Profit Organization Management:** 1.0%
- **Consulting:** 1.0%
- **Computer Hardware:** 0.8%
- **Other:** 11.8%

#### SuperOps

- **Information Technology and Services:** 45.8%
- **Computer & Network Security:** 22.9%
- **Computer Networking:** 5.3%
- **Education Management:** 3.1%
- **Consulting:** 2.3%
- **Primary/Secondary Education:** 1.5%
- **Construction:** 1.5%
- **Law Practice:** 1.5%
- **Electrical/Electronic Manufacturing:** 1.5%
- **Accounting:** 0.8%
- **Other:** 13.7%

#### Atera

- **Information Technology and Services:** 29.8%
- **Computer & Network Security:** 12.2%
- **Manufacturing:** 3.5%
- **Consumer Services:** 3.5%
- **Hospital & Health Care:** 2.9%
- **Telecommunications:** 2.9%
- **Consulting:** 2.5%
- **Automotive:** 2.2%
- **Construction:** 2.1%
- **Computer Software:** 2.0%
- **Other:** 36.5%

---
## Alternatives

### Alternatives to ConnectWise PSA

- [Autotask](https://www.g2.com/products/autotask/reviews) — 4.3/5 stars (582 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [Accelo](https://www.g2.com/products/accelo/reviews) — 4.4/5 stars (554 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25780 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13792 reviews)
- [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) — 4.3/5 stars (711 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1858 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6933 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (976 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1618 reviews)

### Alternatives to SuperOps

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4300 reviews)
- [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (499 reviews)
- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (757 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (553 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1027 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1091 reviews)
- [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (348 reviews)
- [Autotask](https://www.g2.com/products/autotask/reviews) — 4.3/5 stars (582 reviews)
- [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (323 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)

### Alternatives to Atera

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4300 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3919 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (553 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1027 reviews)
- [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (323 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1091 reviews)
- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (757 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (464 reviews)
- [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (499 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)

---
## Top Discussions

### ConnectWise PSA

- Title: [What applications does this tie to in order to maximimize use of other programs?](https://www.g2.com/discussions/what-applications-does-this-tie-to-in-order-to-maximimize-use-of-other-programs) — 1 comment, 1 upvote
  > **Top comment:** "I am not familiar with the programs you mention, but we somehow integrated with Hubspot for our sales and marketing teams. I was not part of the integration..."

### SuperOps

No discussions available for this product.

### Atera

- Title: [Is atera safe?](https://www.g2.com/discussions/is-atera-safe) — 2 comments
  > **Top comment:** "Yes"
- Title: [What is Atera used for?](https://www.g2.com/discussions/what-is-atera-used-for) — 1 comment
  > **Top comment:** "Remote device management for computers. Monitor, maintain, update servers and endpoints like PC or Mac laptops for a single company, or use it to set up your..."
- Title: [What is the best RMM tool?](https://www.g2.com/discussions/what-is-the-best-rmm-tool) — 1 comment
  > **Top comment:** "Atera"
- Title: [What is atera RMM?](https://www.g2.com/discussions/what-is-atera-rmm) — 1 comment
  > **Top comment:** "Remote Monitoring & Management
RMM is a term used to describe systems that can track remote computers' health and manage them. Atera is one of these systems."
- Title: [What is atera software?](https://www.g2.com/discussions/what-is-atera-software) — 1 comment
  > **Top comment:** "Atera is a simple Remote Monitoring & Management software designed for MSPs(Managed Service Providers) & IT professionals. We combine RMM & PSA(Professional..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/connectwise-psa-vs-superops-vs-atera)