Compare ConnectWise PSA and SuiteCRM 
At a Glance
Market Segments
Small-Business (67.0% of reviews)
Small-Business (65.2% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
ConnectWise PSA
Star Rating
(518)3.9 out of 5
Market Segments
Small-Business (67.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ConnectWise PSASuiteCRM
Star Rating
(99)4.2 out of 5
Market Segments
Small-Business (65.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SuiteCRMConnectWise PSA vs SuiteCRM
When assessing the two solutions, reviewers found SuiteCRM easier to use, set up, and administer. Reviewers also preferred doing business with SuiteCRM overall.
- Reviewers felt that SuiteCRM meets the needs of their business better than ConnectWise PSA.
- When comparing quality of ongoing product support, reviewers felt that SuiteCRM is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of SuiteCRM over ConnectWise PSA.
Pricing
Entry-Level Pricing
ConnectWise PSA
No pricing availableSuiteCRM
No pricing availableFree Trial
ConnectWise PSA
No trial information availableSuiteCRM
No trial information availableRatings
Meets Requirements
8.3
436
8.7
81
Ease of Use
7.2
443
8.0
81
Ease of Setup
6.2
226
8.3
40
Ease of Admin
7.1
214
8.2
35
Quality of Support
7.3
408
8.0
75
Has the product been a good partner in doing business?
7.4
212
8.8
34
Product Direction (% positive)
6.9
427
8.5
78
Features by Category
Sales Force Automation
8.5
137
|
Verified
9.0
68
|
Verified
7.9
95
|
Verified
Feature Not Available
7.8
125
|
Verified
8.6
65
|
Verified
8.3
139
|
Verified
8.4
67
|
Verified
7.6
101
|
Verified
8.2
57
|
Verified
8.3
128
8.3
60
|
Verified
8.0
114
|
Verified
8.2
59
|
Verified
8.1
114
|
Verified
8.3
60
|
Verified
8.4
124
|
Verified
8.3
60
|
Verified
Marketing Automation
7.3
85
|
Verified
8.3
55
|
Verified
7.2
88
|
Verified
8.0
57
|
Verified
7.4
94
|
Verified
8.8
62
|
Verified
7.4
76
|
Verified
Feature Not Available
Customer Support
8.4
127
8.1
56
|
Verified
7.6
125
|
Verified
8.0
54
|
Verified
7.7
119
7.8
57
|
Verified
7.5
82
7.6
53
|
Verified
7.9
108
8.0
55
|
Verified
Reporting & Analytics
7.5
139
|
Verified
8.4
65
|
Verified
7.3
137
|
Verified
8.4
68
|
Verified
7.5
112
7.9
59
|
Verified
Mobile & Social
Feature Not Available
Feature Not Available
Feature Not Available
8.1
48
6.8
95
|
Verified
8.2
51
|
Verified
Platform
7.4
81
8.6
39
|
Verified
7.9
86
8.5
39
|
Verified
8.2
86
8.8
38
|
Verified
7.6
53
8.4
34
|
Verified
7.3
57
8.4
34
|
Verified
7.0
74
8.7
36
|
Verified
8.0
83
8.6
38
|
Verified
7.3
77
7.9
36
|
Verified
Integration
7.7
79
8.4
36
|
Verified
8.0
78
7.7
30
|
Verified
8.5
75
7.7
30
|
Verified
Generative AI
Not enough data
7.0
5
Agentic AI - CRM
6.1
6
Not enough data
5.3
6
Not enough data
6.1
6
Not enough data
5.3
6
Not enough data
5.8
6
Not enough data
5.3
6
Not enough data
6.4
6
Not enough data
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Online Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Ticket and Case Management
8.5
232
Not enough data
8.3
229
Not enough data
8.3
224
Not enough data
8.4
214
Not enough data
8.1
201
Not enough data
7.8
216
Not enough data
8.3
224
Not enough data
8.4
167
Not enough data
Generative AI
6.3
9
Not enough data
6.1
9
Not enough data
Agentic AI - Help Desk
4.4
6
Not enough data
4.4
6
Not enough data
4.7
6
Not enough data
Communication Channels
7.6
178
Not enough data
8.5
212
Not enough data
7.7
136
Not enough data
7.1
109
Not enough data
7.5
77
Not enough data
Platform
6.5
85
Not enough data
7.7
96
Not enough data
8.4
104
Not enough data
7.8
88
Not enough data
7.5
195
Not enough data
7.5
203
Not enough data
Customer Management
7.3
48
Not enough data
6.9
49
Not enough data
5.7
44
Not enough data
6.7
51
Not enough data
Project Management
6.6
49
Not enough data
6.6
49
Not enough data
6.6
48
Not enough data
7.2
50
Not enough data
Accounting
6.7
48
Not enough data
7.3
49
Not enough data
6.8
47
Not enough data
6.6
44
Not enough data
6.5
44
Not enough data
Portfolio Management
6.1
44
Not enough data
6.0
43
Not enough data
6.1
43
Not enough data
6.2
42
Not enough data
Analytics
6.0
44
Not enough data
6.6
49
Not enough data
6.1
47
Not enough data
Administration
7.2
49
Not enough data
7.5
50
Not enough data
7.4
47
Not enough data
Platform
7.0
45
Not enough data
6.2
42
Not enough data
6.9
48
Not enough data
5.6
46
Not enough data
4.8
43
Not enough data
Generative AI
4.2
28
Not enough data
4.3
28
Not enough data
Artificial Intelligence - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
7.6
11
Not enough data
7.3
11
Not enough data
8.5
11
Not enough data
7.0
11
Not enough data
6.5
11
Not enough data
Reporting
7.3
11
Not enough data
7.7
11
Not enough data
6.5
11
Not enough data
Access & Usability
6.5
10
Not enough data
7.8
9
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
Agentic AI - Service Desk
4.2
6
Not enough data
6.1
6
Not enough data
5.0
6
Not enough data
4.7
6
Not enough data
4.2
6
Not enough data
4.4
6
Not enough data
4.7
6
Not enough data
Categories
Categories
Shared Categories
ConnectWise PSA and SuiteCRM are categorized as CRM
Unique Categories
ConnectWise PSA is categorized as Professional Services Automation, Service Desk, Help Desk, and Marketing Automation
SuiteCRM is categorized as Online Form Builder
Reviews
Reviewers' Company Size
ConnectWise PSA
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SuiteCRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
59.5%
Computer & Network Security
8.3%
Computer Networking
5.5%
Computer Software
4.3%
Telecommunications
3.2%
Other
19.2%
Information Technology and Services
15.4%
Computer Software
9.9%
Telecommunications
6.6%
Accounting
5.5%
Internet
5.5%
Other
57.1%
Alternatives
Discussions
What applications does this tie to in order to maximimize use of other programs?
1 Comment
GG
I am not familiar with the programs you mention, but we somehow integrated with Hubspot for our sales and marketing teams. I was not part of the integration...Read more
ConnectWise PSA has no more discussions with answers
SuiteCRM has no discussions with answers
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