# ConnectWise PSA, SolarWinds Web Help Desk vs Autotask Comparison

| | ConnectWise PSA | SolarWinds Web Help Desk | Autotask | 
|---|---|---|---|
| **Star Rating** | 3.9 out of 5 | 3.9 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 525 | 60 | 588 | 
| **Largest Market Segment** | Small-Business (67.1% of reviews) | Mid-Market (61.0% of reviews) | Small-Business (68.5% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | No pricing available | 

---
## Top Pros & Cons

### ConnectWise PSA

Pros:
- Ease of Use (36 reviews)
- Integration (21 reviews)

Cons:
- Learning Curve (24 reviews)
- Poor Customer Support (16 reviews)

### SolarWinds Web Help Desk

Pros:
- Ease of Use (1 reviews)

Cons:
- Feature Issues (1 reviews)
- Missing Features (1 reviews)

### Autotask

Pros:
- Ease of Use (65 reviews)
- Integrations (49 reviews)

Cons:
- Complex Usability (24 reviews)
- Learning Curve (18 reviews)

---
## Ratings Comparison
| Rating | ConnectWise PSA | SolarWinds Web Help Desk | Autotask | 
|---|---|---|---|
  | **Meets Requirements** | 8.3 (442 reviews) | 8.4 (54 reviews) | 8.5 (485 reviews) | 
  | **Ease of Use** | 7.2 (449 reviews) | 7.9 (54 reviews) | 7.9 (529 reviews) | 
  | **Ease of Setup** | 6.2 (232 reviews) | 8.2 (34 reviews) | 7.4 (415 reviews) | 
  | **Ease of Admin** | 7.1 (214 reviews) | 8.6 (35 reviews) | 7.6 (280 reviews) | 
  | **Quality of Support** | 7.3 (414 reviews) | 8.0 (44 reviews) | 8.2 (452 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.4 (212 reviews) | 8.1 (31 reviews) | 8.4 (271 reviews) | 
  | **Product Direction (% positive)** | 6.9 (433 reviews) | 6.1 (51 reviews) | 8.3 (479 reviews) | 

---
## Pricing

### ConnectWise PSA

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### SolarWinds Web Help Desk

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Autotask

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 7.3/10 | 169 |
| **SolarWinds Web Help Desk** | N/A | N/A |
| **Autotask** | N/A | N/A |

#### Sales Force Automation

| Feature | ConnectWise PSA | SolarWinds Web Help Desk | Autotask | 
|---|---|---|---|
| **Contact & Account Management** | 8.5 (137 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Partner Relationship Mgmt. (PRM)** | 7.9 (95 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Opportunity & Pipeline Mgmt.** | 7.8 (125 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Task / Activity Management** | 8.3 (139 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Territory & Quota Management** | 7.6 (101 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Desktop Integration** | 8.3 (128 reviews) | Not enough data | Not enough data | 
| **Product & Price List Management** | 8.0 (114 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Quote & Order Management** | 8.1 (114 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Customer Contract Management** | 8.4 (124 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Marketing Automation

| Feature | ConnectWise PSA | SolarWinds Web Help Desk | Autotask | 
|---|---|---|---|
| **Email Marketing** | 7.3 (85 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Campaign Management** | 7.2 (88 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Lead Management** | 7.4 (94 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Marketing ROI Analytics** | 7.4 (76 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Customer Support

| Feature | ConnectWise PSA | SolarWinds Web Help Desk | Autotask | 
|---|---|---|---|
| **Case Management** | 8.4 (127 reviews) | Not enough data | Not enough data | 
| **Customer Support Portal** | 7.6 (125 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Knowledge Base** | 7.7 (119 reviews) | Not enough data | Not enough data | 
| **Call Center Features** | 7.5 (82 reviews) | Not enough data | Not enough data | 
| **Support Analytics** | 7.9 (108 reviews) | Not enough data | Not enough data | 

#### Reporting & Analytics

| Feature | ConnectWise PSA | SolarWinds Web Help Desk | Autotask | 
|---|---|---|---|
| **Reporting** | 7.5 (139 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Dashboards** | 7.3 (137 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Forecasting** | 7.5 (112 reviews) | Not enough data | Not enough data | 

#### Mobile & Social

| Feature | ConnectWise PSA | SolarWinds Web Help Desk | Autotask | 
|---|---|---|---|
| **Social Collaboration Features** | Feature Not Available | Not enough data | Not enough data | 
| **Social Network Integration** | Feature Not Available | Not enough data | Not enough data | 
| **Mobile User Support** | 6.8 (95 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Platform

| Feature | ConnectWise PSA | SolarWinds Web Help Desk | Autotask | 
|---|---|---|---|
| **Customization** | 7.4 (81 reviews) | Not enough data | Not enough data | 
| **Workflow Capability** | 7.9 (86 reviews) | Not enough data | Not enough data | 
| **User, Role, and Access Management** | 8.2 (86 reviews) | Not enough data | Not enough data | 
| **Internationalization** | 7.6 (53 reviews) | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | 7.3 (57 reviews) | Not enough data | Not enough data | 
| **Document & Content Mgmt.** | 7.0 (74 reviews) | Not enough data | Not enough data | 
| **Performance and Reliability** | 8.0 (83 reviews) | Not enough data | Not enough data | 
| **Output Document Generation** | 7.3 (77 reviews) | Not enough data | Not enough data | 

#### Integration

| Feature | ConnectWise PSA | SolarWinds Web Help Desk | Autotask | 
|---|---|---|---|
| **Data Import & Export Tools** | 7.7 (79 reviews) | Not enough data | Not enough data | 
| **Integration APIs** | 8.0 (78 reviews) | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | 8.5 (75 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | ConnectWise PSA | SolarWinds Web Help Desk | Autotask | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - CRM

| Feature | ConnectWise PSA | SolarWinds Web Help Desk | Autotask | 
|---|---|---|---|
| **Autonomous Task Execution** | 6.1 (6 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 5.3 (6 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 6.1 (6 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 5.3 (6 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 5.8 (6 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 5.3 (6 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 6.4 (6 reviews) | Not enough data | Not enough data | 

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **SolarWinds Web Help Desk** | N/A | N/A |
| **Autotask** | N/A | N/A |

#### Email Marketing

| Feature | ConnectWise PSA | SolarWinds Web Help Desk | Autotask | 
|---|---|---|---|
| **Building and Personalizing Emails** | Not enough data | Not enough data | Not enough data | 
| **Sending Outbound Emails** | Not enough data | Not enough data | Not enough data | 
| **Manage Email Deliverability** | Not enough data | Not enough data | Not enough data | 
| **Automated Email Responses** | Not enough data | Not enough data | Not enough data | 

#### Online Marketing

| Feature | ConnectWise PSA | SolarWinds Web Help Desk | Autotask | 
|---|---|---|---|
| **Landing Pages and Forms** | Not enough data | Not enough data | Not enough data | 
| **Dynamic Content** | Not enough data | Not enough data | Not enough data | 
| **A/B Testing** | Not enough data | Not enough data | Not enough data | 
| **Mobile Optimized** | Not enough data | Not enough data | Not enough data | 
| **Search Tracking and Optimization** | Not enough data | Not enough data | Not enough data | 

#### Lead Management

| Feature | ConnectWise PSA | SolarWinds Web Help Desk | Autotask | 
|---|---|---|---|
| **Marketing Lead Database** | Not enough data | Not enough data | Not enough data | 
| **Data Quality Management** | Not enough data | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | Not enough data | 
| **Lead Scoring and Grading** | Not enough data | Not enough data | Not enough data | 
| **Lead Nurturing** | Not enough data | Not enough data | Not enough data | 
| **Online Behavior Tracking** | Not enough data | Not enough data | Not enough data | 
| **Automated Alerts and Tasks** | Not enough data | Not enough data | Not enough data | 
| **CRM Lead Integration** | Not enough data | Not enough data | Not enough data | 

#### Campaign Management

| Feature | ConnectWise PSA | SolarWinds Web Help Desk | Autotask | 
|---|---|---|---|
| **Program Management** | Not enough data | Not enough data | Not enough data | 
| **Event / Webinar Marketing** | Not enough data | Not enough data | Not enough data | 
| **Calendaring** | Not enough data | Not enough data | Not enough data | 
| **Budgeting** | Not enough data | Not enough data | Not enough data | 

#### Social

| Feature | ConnectWise PSA | SolarWinds Web Help Desk | Autotask | 
|---|---|---|---|
| **Social Listening** | Not enough data | Not enough data | Not enough data | 
| **Social Sharing** | Not enough data | Not enough data | Not enough data | 
| **Social Campaigns** | Not enough data | Not enough data | Not enough data | 
| **Social Media Engagement** | Not enough data | Not enough data | Not enough data | 
| **Social Media Advertising** | Not enough data | Not enough data | Not enough data | 

#### Reporting & Analytics

| Feature | ConnectWise PSA | SolarWinds Web Help Desk | Autotask | 
|---|---|---|---|
| **Basic Reporting** | Not enough data | Not enough data | Not enough data | 
| **Web Analytics** | Not enough data | Not enough data | Not enough data | 
| **ROI Analytics** | Not enough data | Not enough data | Not enough data | 
| **Revenue Analytics** | Not enough data | Not enough data | Not enough data | 
| **SEO / Keyword Analytics** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | ConnectWise PSA | SolarWinds Web Help Desk | Autotask | 
|---|---|---|---|
| **Customization ** | Not enough data | Not enough data | Not enough data | 
| **Workflow Capability** | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | Not enough data | 
| **Output Document Generation** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Marketing Automation

| Feature | ConnectWise PSA | SolarWinds Web Help Desk | Autotask | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Integration

| Feature | ConnectWise PSA | SolarWinds Web Help Desk | Autotask | 
|---|---|---|---|
| **Data Import & Export Tools** | Not enough data | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | Not enough data | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 7.3/10 | 263 |
| **SolarWinds Web Help Desk** | N/A | N/A |
| **Autotask** | N/A | N/A |

#### Ticket and Case Management

| Feature | ConnectWise PSA | SolarWinds Web Help Desk | Autotask | 
|---|---|---|---|
| **Ticket creation user experience** | 8.6 (235 reviews) | Not enough data | Not enough data | 
| **Ticket response user experience** | 8.3 (231 reviews) | Not enough data | Not enough data | 
| **Workflow** | 8.3 (227 reviews) | Not enough data | Not enough data | 
| **Response Automation** | 8.4 (214 reviews) | Not enough data | Not enough data | 
| **SLA Management** | 8.1 (201 reviews) | Not enough data | Not enough data | 
| **Attachments/Screencasts** | 7.7 (217 reviews) | Not enough data | Not enough data | 
| **Ticket Collaboration** | 8.3 (225 reviews) | Not enough data | Not enough data | 
| **Customer and Contacts Database** | 8.4 (167 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | ConnectWise PSA | SolarWinds Web Help Desk | Autotask | 
|---|---|---|---|
| **AI Text Generation** | 6.3 (9 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 6.1 (9 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | ConnectWise PSA | SolarWinds Web Help Desk | Autotask | 
|---|---|---|---|
| **Autonomous Task Execution** | 4.4 (6 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 4.4 (6 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 4.7 (6 reviews) | Not enough data | Not enough data | 

#### Communication Channels

| Feature | ConnectWise PSA | SolarWinds Web Help Desk | Autotask | 
|---|---|---|---|
| **Customer Portal** | 7.6 (178 reviews) | Not enough data | Not enough data | 
| **Email to Case** | 8.5 (212 reviews) | Not enough data | Not enough data | 
| **Chat/Live Support** | 7.7 (137 reviews) | Not enough data | Not enough data | 
| **Social Integration** | 7.1 (109 reviews) | Not enough data | Not enough data | 
| **Voice** | 7.5 (77 reviews) | Not enough data | Not enough data | 

#### Platform

| Feature | ConnectWise PSA | SolarWinds Web Help Desk | Autotask | 
|---|---|---|---|
| **Mobile User Support** | 6.5 (85 reviews) | Not enough data | Not enough data | 
| **Customization ** | 7.7 (96 reviews) | Not enough data | Not enough data | 
| **User, Role, and Access Management** | 8.4 (105 reviews) | Not enough data | Not enough data | 
| **Integration** | 7.8 (93 reviews) | Not enough data | Not enough data | 
| **Reporting** | 7.5 (195 reviews) | Not enough data | Not enough data | 
| **Dashboards** | 7.5 (203 reviews) | Not enough data | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **SolarWinds Web Help Desk** | 8.9/10 | 10 |
| **Autotask** | 7.5/10 | 208 |

#### Administration

| Feature | ConnectWise PSA | SolarWinds Web Help Desk | Autotask | 
|---|---|---|---|
| **Change Management** | Not enough data | 8.3 (8 reviews) ✓ Verified | 8.0 (179 reviews) | 
| **Asset Management** | Not enough data | 9.0 (8 reviews) ✓ Verified | 7.9 (182 reviews) | 
| **Reports & Analytics** | Not enough data | 8.3 (10 reviews) ✓ Verified | 8.0 (190 reviews) | 

#### Service Desk

| Feature | ConnectWise PSA | SolarWinds Web Help Desk | Autotask | 
|---|---|---|---|
| **Help Desk** | Not enough data | 9.3 (10 reviews) ✓ Verified | 9.0 (189 reviews) | 
| **Incident Reports** | Not enough data | 9.3 (9 reviews) ✓ Verified | 8.4 (182 reviews) | 
| **Process Workflow** | Not enough data | 9.0 (10 reviews) ✓ Verified | 8.3 (188 reviews) | 

#### Management

| Feature | ConnectWise PSA | SolarWinds Web Help Desk | Autotask | 
|---|---|---|---|
| **Reporting** | Not enough data | 9.0 (7 reviews) ✓ Verified | 8.2 (186 reviews) | 
| **Administration Console** | Not enough data | 9.5 (7 reviews) ✓ Verified | 8.2 (184 reviews) | 
| **Access Management** | Not enough data | 8.9 (6 reviews) ✓ Verified | 8.3 (181 reviews) | 
| **Asset Management** | Not enough data | 8.0 (5 reviews) ✓ Verified | 7.9 (178 reviews) | 
| **Policy Dictation** | Not enough data | Not enough data | 7.5 (171 reviews) | 

#### Functionality

| Feature | ConnectWise PSA | SolarWinds Web Help Desk | Autotask | 
|---|---|---|---|
| **Ticketing System** | Not enough data | 9.5 (7 reviews) ✓ Verified | 9.2 (189 reviews) | 
| **Performance Logging** | Not enough data | 8.6 (6 reviews) | 8.3 (177 reviews) | 
| **Alerting** | Not enough data | 8.9 (6 reviews) ✓ Verified | 8.5 (180 reviews) | 
| **Automation** | Not enough data | 9.3 (5 reviews) ✓ Verified | 8.3 (187 reviews) | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | ConnectWise PSA | SolarWinds Web Help Desk | Autotask | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 5.1 (13 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 5.3 (12 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 6.9 (15 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 5.9 (11 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 6.1 (11 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 5.3 (11 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 6.2 (11 reviews) | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **SolarWinds Web Help Desk** | 8.8/10 | 10 |
| **Autotask** | N/A | N/A |

#### Monitoring

| Feature | ConnectWise PSA | SolarWinds Web Help Desk | Autotask | 
|---|---|---|---|
| **Constant Monitoring** | Not enough data | Feature Not Available | Not enough data | 
| **Timely Alerts** | Not enough data | 8.7 (9 reviews) ✓ Verified | Not enough data | 
| **TIcket Accuracy** | Not enough data | 8.8 (10 reviews) ✓ Verified | Not enough data | 
| **AI Monitoring** | Not enough data | Not enough data | Not enough data | 

#### Management Tools

| Feature | ConnectWise PSA | SolarWinds Web Help Desk | Autotask | 
|---|---|---|---|
| **Ticket Assignment** | Not enough data | 8.8 (10 reviews) ✓ Verified | Not enough data | 
| **Standardization** | Not enough data | Feature Not Available | Not enough data | 
| **Lifecycle Visualization** | Not enough data | 8.7 (10 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | ConnectWise PSA | SolarWinds Web Help Desk | Autotask | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Incident Management

| Feature | ConnectWise PSA | SolarWinds Web Help Desk | Autotask | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Professional Services Automation

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 6.4/10 | 52 |
| **SolarWinds Web Help Desk** | N/A | N/A |
| **Autotask** | 6.8/10 | 225 |

#### Customer Management

| Feature | ConnectWise PSA | SolarWinds Web Help Desk | Autotask | 
|---|---|---|---|
| **Customer Profiles** | 7.3 (48 reviews) | Not enough data | 8.0 (184 reviews) ✓ Verified | 
| **Sales** | 6.9 (49 reviews) | Not enough data | 7.2 (178 reviews) ✓ Verified | 
| **Marketing** | 5.7 (44 reviews) | Not enough data | 6.1 (173 reviews) ✓ Verified | 
| **Client Portal** | 6.7 (51 reviews) | Not enough data | 7.1 (181 reviews) ✓ Verified | 

#### Project Management

| Feature | ConnectWise PSA | SolarWinds Web Help Desk | Autotask | 
|---|---|---|---|
| **Project Planning** | 6.6 (49 reviews) | Not enough data | 6.9 (182 reviews) | 
| **Project Tracking** | 6.6 (49 reviews) | Not enough data | 7.0 (184 reviews) ✓ Verified | 
| **Resource Definition** | 6.6 (48 reviews) | Not enough data | 7.3 (173 reviews) ✓ Verified | 
| **Resource Management** | 7.2 (50 reviews) | Not enough data | 7.6 (176 reviews) ✓ Verified | 

#### Accounting

| Feature | ConnectWise PSA | SolarWinds Web Help Desk | Autotask | 
|---|---|---|---|
| **Revenue Recognition** | 6.7 (48 reviews) | Not enough data | 7.2 (173 reviews) | 
| **Invoice Management** | 7.3 (49 reviews) | Not enough data | 7.3 (177 reviews) ✓ Verified | 
| **Payments** | 6.8 (47 reviews) | Not enough data | 6.4 (165 reviews) | 
| **Project Accounting** | 6.6 (44 reviews) | Not enough data | 6.8 (170 reviews) | 
| **Budget Tracking** | 6.5 (44 reviews) | Not enough data | 6.5 (167 reviews) ✓ Verified | 

#### Portfolio Management

| Feature | ConnectWise PSA | SolarWinds Web Help Desk | Autotask | 
|---|---|---|---|
| **Portfolio Definition** | 6.1 (44 reviews) | Not enough data | 6.7 (167 reviews) | 
| **Portfolio Performance** | 6.0 (43 reviews) | Not enough data | 6.7 (166 reviews) | 
| **Risk** | 6.1 (43 reviews) | Not enough data | 6.6 (163 reviews) | 
| **Portfolio Mix** | 6.2 (42 reviews) | Not enough data | 6.6 (162 reviews) | 

#### Analytics

| Feature | ConnectWise PSA | SolarWinds Web Help Desk | Autotask | 
|---|---|---|---|
| **Forecasting** | 6.0 (44 reviews) | Not enough data | 6.7 (165 reviews) ✓ Verified | 
| **Reporting** | 6.6 (49 reviews) | Not enough data | 7.5 (183 reviews) ✓ Verified | 
| **KPIs** | 6.1 (47 reviews) | Not enough data | 7.4 (167 reviews) ✓ Verified | 

#### Administration

| Feature | ConnectWise PSA | SolarWinds Web Help Desk | Autotask | 
|---|---|---|---|
| **Standard Integrations** | 7.2 (49 reviews) | Not enough data | 7.8 (191 reviews) ✓ Verified | 
| **Workflow** | 7.5 (50 reviews) | Not enough data | 8.2 (182 reviews) ✓ Verified | 
| **Access Management** | 7.4 (47 reviews) | Not enough data | 8.0 (174 reviews) ✓ Verified | 

#### Platform

| Feature | ConnectWise PSA | SolarWinds Web Help Desk | Autotask | 
|---|---|---|---|
| **APIs** | 7.0 (45 reviews) | Not enough data | 8.3 (176 reviews) ✓ Verified | 
| **Internationalization** | 6.2 (42 reviews) | Not enough data | 7.4 (159 reviews) ✓ Verified | 
| **Performance and Reliability** | 6.9 (48 reviews) | Not enough data | 8.5 (183 reviews) ✓ Verified | 
| **Mobile** | 5.6 (46 reviews) | Not enough data | 6.4 (164 reviews) ✓ Verified | 
| **Offline Access** | 4.8 (43 reviews) | Not enough data | 4.7 (160 reviews) ✓ Verified | 

#### Generative AI

| Feature | ConnectWise PSA | SolarWinds Web Help Desk | Autotask | 
|---|---|---|---|
| **AI Text Generation** | 4.2 (28 reviews) | Not enough data | 5.8 (89 reviews) | 
| **AI Text Summarization** | 4.3 (28 reviews) | Not enough data | 6.1 (88 reviews) | 

#### Artificial Intelligence - Professional Services Automation

| Feature | ConnectWise PSA | SolarWinds Web Help Desk | Autotask | 
|---|---|---|---|
| **Predictive Forecasting** | Not enough data | Not enough data | 5.2 (33 reviews) | 
| **Smart task suggestions** | Not enough data | Not enough data | 4.9 (32 reviews) | 
| **Automated workflows** | Not enough data | Not enough data | 6.4 (36 reviews) | 

#### Agentic AI - Professional Services Automation

| Feature | ConnectWise PSA | SolarWinds Web Help Desk | Autotask | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 5.5 (33 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 5.4 (34 reviews) | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 6.3/10 | 12 |
| **SolarWinds Web Help Desk** | 7.5/10 | 37 |
| **Autotask** | 6.7/10 | 262 |

#### Incident Management

| Feature | ConnectWise PSA | SolarWinds Web Help Desk | Autotask | 
|---|---|---|---|
| **Automate Ticket Routing** | 7.6 (11 reviews) | 8.7 (31 reviews) | 8.1 (238 reviews) | 
| **Ticket Prioritization** | 7.3 (11 reviews) | 8.7 (33 reviews) | 8.4 (237 reviews) | 
| **Ticket Notifications** | 8.5 (11 reviews) | 9.1 (34 reviews) | 8.4 (240 reviews) | 
| **Knowledge Base** | 7.0 (11 reviews) | 7.0 (29 reviews) | 7.0 (232 reviews) | 
| **Knowledge Base/Ticket Integration** | 6.4 (12 reviews) | 7.1 (30 reviews) | 7.2 (231 reviews) | 

#### Reporting

| Feature | ConnectWise PSA | SolarWinds Web Help Desk | Autotask | 
|---|---|---|---|
| **Dashboards** | 7.3 (11 reviews) | 7.3 (31 reviews) | 8.7 (241 reviews) | 
| **Time Tracking** | 7.7 (11 reviews) | 7.4 (28 reviews) | 8.8 (244 reviews) | 
| **Surveys** | 6.5 (11 reviews) | 6.9 (24 reviews) | 7.4 (227 reviews) | 

#### Access & Usability

| Feature | ConnectWise PSA | SolarWinds Web Help Desk | Autotask | 
|---|---|---|---|
| **Mobile** | 6.5 (10 reviews) | 5.0 (25 reviews) | 6.1 (230 reviews) | 
| **Self Service** | 7.8 (9 reviews) | 7.6 (33 reviews) | 7.9 (231 reviews) | 
| **Active Directory** | 6.7 (9 reviews) | 8.6 (33 reviews) | 7.2 (224 reviews) | 
| **Multi-Channel Access** | 6.7 (9 reviews) | 7.1 (25 reviews) | 7.5 (228 reviews) | 

#### Agentic AI - Service Desk

| Feature | ConnectWise PSA | SolarWinds Web Help Desk | Autotask | 
|---|---|---|---|
| **Autonomous Task Execution** | 4.2 (6 reviews) | Not enough data | 5.4 (16 reviews) | 
| **Multi-step Planning** | 6.1 (6 reviews) | Not enough data | 5.3 (15 reviews) | 
| **Cross-system Integration** | 5.0 (6 reviews) | Not enough data | 6.1 (17 reviews) | 
| **Adaptive Learning** | 4.7 (6 reviews) | Not enough data | 4.4 (15 reviews) | 
| **Natural Language Interaction** | 4.2 (6 reviews) | Not enough data | 3.9 (15 reviews) | 
| **Proactive Assistance** | 4.4 (6 reviews) | Not enough data | 4.3 (15 reviews) | 
| **Decision Making** | 4.7 (6 reviews) | Not enough data | 5.0 (15 reviews) | 

---
## Categories
**Shared Categories (1):** [Service Desk Software](https://www.g2.com/categories/service-desk)

**Unique to ConnectWise PSA (4):** [CRM Software](https://www.g2.com/categories/crm), [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation), [Help Desk Software](https://www.g2.com/categories/help-desk), [Marketing Automation Software](https://www.g2.com/categories/marketing-automation)

**Unique to SolarWinds Web Help Desk (2):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Incident Management Software](https://www.g2.com/categories/incident-management)

**Unique to Autotask (2):** [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools)


---
## Reviewer Demographics

### By Company Size

| Segment | ConnectWise PSA | SolarWinds Web Help Desk | Autotask | 
|---|---|---|---|
| **Small-Business** | 67.1% | 16.9% | 68.5% | 
| **Mid-Market** | 26.9% | 61.0% | 28.3% | 
| **Enterprise** | 6.0% | 22.0% | 3.2% | 

### By Industry

#### ConnectWise PSA

- **Information Technology and Services:** 59.0%
- **Computer & Network Security:** 9.0%
- **Computer Networking:** 5.4%
- **Computer Software:** 4.2%
- **Telecommunications:** 3.2%
- **Marketing and Advertising:** 2.4%
- **Accounting:** 2.2%
- **Non-Profit Organization Management:** 1.0%
- **Consulting:** 1.0%
- **Computer Hardware:** 0.8%
- **Other:** 11.8%

#### SolarWinds Web Help Desk

- **Information Technology and Services:** 25.4%
- **Education Management:** 18.6%
- **Higher Education:** 6.8%
- **Hospital & Health Care:** 6.8%
- **Banking:** 3.4%
- **Biotechnology:** 3.4%
- **Consumer Electronics:** 3.4%
- **Food Production:** 3.4%
- **Government Administration:** 3.4%
- **Primary/Secondary Education:** 3.4%
- **Other:** 22.0%

#### Autotask

- **Information Technology and Services:** 52.9%
- **Computer & Network Security:** 17.0%
- **Computer Software:** 5.8%
- **Computer Networking:** 3.2%
- **Consulting:** 2.3%
- **Telecommunications:** 2.2%
- **Information Services:** 2.2%
- **Manufacturing:** 0.9%
- **Hospital & Health Care:** 0.9%
- **Marketing and Advertising:** 0.9%
- **Other:** 11.7%

---
## Alternatives

### Alternatives to ConnectWise PSA

- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [Accelo](https://www.g2.com/products/accelo/reviews) — 4.4/5 stars (554 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25789 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13799 reviews)
- [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) — 4.3/5 stars (711 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1860 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6935 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (976 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1618 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews)

### Alternatives to SolarWinds Web Help Desk

- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (976 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1860 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (747 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4303 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (464 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)
- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (947 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1137 reviews)

### Alternatives to Autotask

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1137 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1860 reviews)
- [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) — 4.3/5 stars (711 reviews)
- [Accelo](https://www.g2.com/products/accelo/reviews) — 4.4/5 stars (554 reviews)
- [SuiteProjects Pro](https://www.g2.com/products/suiteprojects-pro/reviews) — 3.7/5 stars (231 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (976 reviews)
- [Kantata Professional Services Automation (formerly Mavenlink+ Kimble)](https://www.g2.com/products/kantata-professional-services-automation-formerly-mavenlink-kimble/reviews) — 4.2/5 stars (1512 reviews)
- [Deltek Replicon Time](https://www.g2.com/products/deltek-replicon-time/reviews) — 4.3/5 stars (789 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (747 reviews)

---
## Top Discussions

### ConnectWise PSA

- Title: [What applications does this tie to in order to maximimize use of other programs?](https://www.g2.com/discussions/what-applications-does-this-tie-to-in-order-to-maximimize-use-of-other-programs) — 1 comment, 1 upvote
  > **Top comment:** "I am not familiar with the programs you mention, but we somehow integrated with Hubspot for our sales and marketing teams. I was not part of the integration..."

### SolarWinds Web Help Desk

- Title: [Are they ever going to fix the issue with opening new tabs and it updating a different ticket?](https://www.g2.com/discussions/are-they-ever-going-to-fix-the-issue-with-opening-new-tabs-and-it-updating-a-different-ticket) — 1 comment, 1 upvote
  > **Top comment:** "I don't think that will happen in near future.
We have the same issue and got in touch with SolarWinds developers multiple times.
They are hardly any good..."

### Autotask

- Title: [What is Autotask Professional Services Automation (PSA) used for?](https://www.g2.com/discussions/what-is-autotask-professional-services-automation-psa-used-for) — 2 comments, 1 upvote
  > **Top comment:** "A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/connectwise-psa-vs-solarwinds-web-help-desk-vs-autotask)