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Compare ConnectWise PSA and SolarWinds Web Help Desk 
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At a Glance
Market Segments
Small-Business (66.9% of reviews)
Mid-Market (61.4% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
ConnectWise PSA
Star Rating
(514)3.9 out of 5
Market Segments
Small-Business (66.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ConnectWise PSASolarWinds Web Help Desk
Star Rating
(57)3.9 out of 5
Market Segments
Mid-Market (61.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SolarWinds Web Help DeskSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviews say that ConnectWise PSA excels in project management features, allowing users to track time and resources effectively, while SolarWinds Web Help Desk is noted for its strong ticketing system that simplifies issue resolution.
- Users report that SolarWinds Web Help Desk offers a more intuitive user interface, making it easier for new users to navigate, whereas ConnectWise PSA has a steeper learning curve, particularly in its setup process.
- Reviewers mention that ConnectWise PSA provides robust reporting capabilities, which are essential for small businesses looking to analyze performance metrics, while SolarWinds Web Help Desk is praised for its ease of administration and user-friendly dashboard.
- G2 users highlight that SolarWinds Web Help Desk has superior customer support, with quicker response times and more helpful resources, compared to ConnectWise PSA, which has received mixed reviews regarding its support quality.
- Users on G2 indicate that ConnectWise PSA has a strong focus on integration with other tools, which is beneficial for businesses that rely on multiple software solutions, while SolarWinds Web Help Desk is recognized for its effective automation features that streamline repetitive tasks.
- Reviewers mention that while both products have similar star ratings, SolarWinds Web Help Desk has a slight edge in meeting user requirements and ease of setup, making it a more favorable choice for mid-market companies.
Pricing
Entry-Level Pricing
ConnectWise PSA
No pricing availableSolarWinds Web Help Desk
No pricing availableFree Trial
ConnectWise PSA
No trial information availableSolarWinds Web Help Desk
Free Trial is available
Ratings
Meets Requirements
8.3
433
8.5
52
Ease of Use
7.2
439
7.9
52
Ease of Setup
6.2
223
8.2
32
Ease of Admin
7.1
211
8.5
34
Quality of Support
7.3
405
8.0
42
Has the product been a good partner in doing business?
7.4
210
8.1
30
Product Direction (% positive)
6.9
424
6.2
49
Features by Category
Sales Force Automation
8.5
136
|
Verified
Not enough data
7.9
95
|
Verified
Not enough data
7.8
124
|
Verified
Not enough data
8.3
138
|
Verified
Not enough data
7.6
101
|
Verified
Not enough data
8.3
128
Not enough data
8.0
113
|
Verified
Not enough data
8.1
113
|
Verified
Not enough data
8.3
123
|
Verified
Not enough data
Marketing Automation
7.3
85
|
Verified
Not enough data
7.2
88
|
Verified
Not enough data
7.4
93
|
Verified
Not enough data
7.4
76
|
Verified
Not enough data
Customer Support
8.4
127
Not enough data
7.6
124
|
Verified
Not enough data
7.7
119
Not enough data
7.5
82
Not enough data
7.9
108
Not enough data
Reporting & Analytics
7.5
138
|
Verified
Not enough data
7.3
137
|
Verified
Not enough data
7.5
112
Not enough data
Mobile & Social
Feature Not Available
Not enough data
Feature Not Available
Not enough data
6.8
95
|
Verified
Not enough data
Platform
7.4
80
Not enough data
7.9
85
Not enough data
8.2
85
Not enough data
7.6
53
Not enough data
7.2
56
Not enough data
7.0
74
Not enough data
8.0
82
Not enough data
7.3
77
Not enough data
Integration
7.7
79
Not enough data
8.0
77
Not enough data
8.5
75
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - CRM
6.1
6
Not enough data
5.3
6
Not enough data
6.1
6
Not enough data
5.3
6
Not enough data
5.8
6
Not enough data
5.3
6
Not enough data
6.4
6
Not enough data
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Online Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Ticket and Case Management
8.5
231
Not enough data
8.3
228
Not enough data
8.3
224
Not enough data
8.4
214
Not enough data
8.1
201
Not enough data
7.8
216
Not enough data
8.3
224
Not enough data
8.4
167
Not enough data
Generative AI
6.3
9
Not enough data
6.1
9
Not enough data
Agentic AI - Help Desk
4.4
6
Not enough data
4.4
6
Not enough data
4.7
6
Not enough data
Communication Channels
7.6
178
Not enough data
8.5
212
Not enough data
7.7
136
Not enough data
7.1
109
Not enough data
7.5
77
Not enough data
Platform
6.5
85
Not enough data
7.7
96
Not enough data
8.4
104
Not enough data
7.8
86
Not enough data
7.5
195
Not enough data
7.5
203
Not enough data
Administration
Not enough data
8.3
8
|
Verified
Not enough data
9.0
8
|
Verified
Not enough data
8.3
10
|
Verified
Service Desk
Not enough data
9.3
10
|
Verified
Not enough data
9.3
9
|
Verified
Not enough data
9.0
10
|
Verified
Management
Not enough data
9.0
7
|
Verified
Not enough data
9.5
7
|
Verified
Not enough data
8.9
6
|
Verified
Not enough data
8.0
5
|
Verified
Not enough data
Not enough data
Functionality
Not enough data
9.5
7
|
Verified
Not enough data
8.6
6
Not enough data
8.9
6
|
Verified
Not enough data
9.3
5
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Feature Not Available
Not enough data
8.5
8
|
Verified
Not enough data
8.7
9
|
Verified
Not enough data
Not enough data
Management Tools
Not enough data
8.7
9
|
Verified
Not enough data
Feature Not Available
Not enough data
8.7
9
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Management
7.3
48
Not enough data
6.9
49
Not enough data
5.7
44
Not enough data
6.7
51
Not enough data
Project Management
6.6
49
Not enough data
6.6
49
Not enough data
6.6
48
Not enough data
7.2
50
Not enough data
Accounting
6.7
48
Not enough data
7.3
48
Not enough data
6.8
47
Not enough data
6.6
44
Not enough data
6.5
44
Not enough data
Portfolio Management
6.1
44
Not enough data
6.0
43
Not enough data
6.1
43
Not enough data
6.2
42
Not enough data
Analytics
6.0
44
Not enough data
6.6
49
Not enough data
6.1
47
Not enough data
Administration
7.2
48
Not enough data
7.5
50
Not enough data
7.4
47
Not enough data
Platform
7.0
45
Not enough data
6.2
42
Not enough data
6.9
48
Not enough data
5.6
46
Not enough data
4.8
43
Not enough data
Generative AI
4.2
28
Not enough data
4.3
28
Not enough data
Artificial Intelligence - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
7.6
11
8.6
30
7.3
11
8.6
32
8.5
11
9.0
33
7.0
11
6.9
28
6.5
11
7.1
29
Reporting
7.3
11
7.3
30
7.7
11
7.4
27
6.5
11
6.8
23
Access & Usability
6.5
10
4.9
24
7.8
9
7.6
32
6.7
9
8.6
32
6.7
9
7.1
24
Agentic AI - Service Desk
4.2
6
Not enough data
6.1
6
Not enough data
5.0
6
Not enough data
4.7
6
Not enough data
4.2
6
Not enough data
4.4
6
Not enough data
4.7
6
Not enough data
Categories
Categories
Shared Categories
ConnectWise PSA and SolarWinds Web Help Desk are categorized as Service Desk
Unique Categories
ConnectWise PSA is categorized as CRM, Professional Services Automation, Help Desk, and Marketing Automation
SolarWinds Web Help Desk is categorized as IT Service Management (ITSM) Tools and Incident Management
Reviews
Reviewers' Company Size
ConnectWise PSA
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SolarWinds Web Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
60.0%
Computer & Network Security
8.4%
Computer Networking
5.3%
Computer Software
4.1%
Telecommunications
3.3%
Other
19.0%
Information Technology and Services
24.6%
Education Management
19.3%
Higher Education
7.0%
Hospital & Health Care
5.3%
Retail
3.5%
Other
40.4%
Alternatives
Discussions
What applications does this tie to in order to maximimize use of other programs?
1 Comment
GG
I am not familiar with the programs you mention, but we somehow integrated with Hubspot for our sales and marketing teams. I was not part of the integration...Read more
ConnectWise PSA has no more discussions with answers
Are they ever going to fix the issue with opening new tabs and it updating a different ticket?
1 Comment
CC
I don't think that will happen in near future.
We have the same issue and got in touch with SolarWinds developers multiple times.
They are hardly any good...Read more
SolarWinds Web Help Desk has no more discussions with answers
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