# ConnectWise PSA vs SolarWinds Service Desk Comparison
---
## AI Generated Summary
- **G2 reviewers report** that SolarWinds Service Desk excels in user experience, with many praising its **intuitive interface** and **easy navigation**. Users appreciate the simplicity of the UI, making it accessible for all team members, while ConnectWise PSA, although functional, has received feedback indicating it can be less user-friendly.
- **According to verified reviews** , SolarWinds Service Desk stands out for its **quick implementation** and **responsive support**. Users highlight the efficient onboarding process and the helpful customer service, whereas ConnectWise PSA has been noted for its flexibility in workflows but may require more time to set up effectively.
- **Users say** that SolarWinds Service Desk offers a robust **automated ticketing system** , which enhances efficiency in managing requests. In contrast, while ConnectWise PSA provides automation features, some users feel it lacks the same level of integration and ease of use in ticket management.
- **Reviewers mention** that ConnectWise PSA is particularly strong in **time tracking** and **workflow management** , with users appreciating its ability to keep operations organized. However, SolarWinds Service Desk also offers effective time management tools, making it a competitive option for teams focused on productivity.
- **G2 reviewers highlight** that SolarWinds Service Desk's **mobile app** is a significant advantage, allowing users to manage tasks on the go. ConnectWise PSA, while functional, has received mixed feedback regarding its mobile capabilities, indicating it may not be as convenient for remote access.
- **According to recent user feedback** , both products have their strengths, but SolarWinds Service Desk generally receives higher marks for **overall satisfaction** and **ease of use**. Users appreciate the comprehensive features and support, while ConnectWise PSA is recognized for its organizational capabilities but may not meet the same level of user satisfaction.



| | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
| **Star Rating** | 4.0 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 582 | 778 | 
| **Largest Market Segment** | Small-Business (66.1% of reviews) | Mid-Market (68.3% of reviews) | 
| **Entry Level Price** | No pricing available | $39.00 Per Month | 

---
## Top Pros & Cons

### ConnectWise PSA

Pros:
- Ease of Use (36 reviews)
- Integration (21 reviews)

Cons:
- Learning Curve (24 reviews)
- Poor Customer Support (16 reviews)

### SolarWinds Service Desk

Pros:
- Asset Management (4 reviews)
- Ticketing System (4 reviews)

Cons:
- Insufficient Information (3 reviews)
- Expensive (2 reviews)

---
## Ratings Comparison
| Rating | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
  | **Meets Requirements** | 8.4 (489 reviews) | 8.6 (693 reviews) | 
  | **Ease of Use** | 7.4 (497 reviews) | 9.0 (706 reviews) | 
  | **Ease of Setup** | 6.6 (268 reviews) | 8.6 (571 reviews) | 
  | **Ease of Admin** | 7.4 (247 reviews) | 8.9 (580 reviews) | 
  | **Quality of Support** | 7.5 (456 reviews) | 8.9 (676 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.7 (243 reviews) | 9.0 (560 reviews) | 
  | **Product Direction (% positive)** | 7.2 (480 reviews) | 9.0 (677 reviews) | 

---
## Pricing

### ConnectWise PSA

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### SolarWinds Service Desk

#### Entry-Level Pricing

Plan: ESSENTIALS

Price: $39.00 Per Month

Description: Includes:

Key Features:
- Incident Management
- Knowledge Base
- Service Portal

[Browse all 3 editions](https://www.g2.com/products/solarwinds-service-desk/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 7.3/10 | 169 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Sales Force Automation

| Feature | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
| **Contact & Account Management** | 8.5 (137 reviews) ✓ Verified | Not enough data | 
| **Partner Relationship Mgmt. (PRM)** | 7.9 (95 reviews) ✓ Verified | Not enough data | 
| **Opportunity & Pipeline Mgmt.** | 7.8 (125 reviews) ✓ Verified | Not enough data | 
| **Task / Activity Management** | 8.3 (139 reviews) ✓ Verified | Not enough data | 
| **Territory & Quota Management** | 7.6 (101 reviews) ✓ Verified | Not enough data | 
| **Desktop Integration** | 8.3 (128 reviews) | Not enough data | 
| **Product & Price List Management** | 8.0 (114 reviews) ✓ Verified | Not enough data | 
| **Quote & Order Management** | 8.1 (114 reviews) ✓ Verified | Not enough data | 
| **Customer Contract Management** | 8.4 (124 reviews) ✓ Verified | Not enough data | 

#### Marketing Automation

| Feature | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
| **Email Marketing** | 7.3 (85 reviews) ✓ Verified | Not enough data | 
| **Campaign Management** | 7.2 (88 reviews) ✓ Verified | Not enough data | 
| **Lead Management** | 7.4 (94 reviews) ✓ Verified | Not enough data | 
| **Marketing ROI Analytics** | 7.4 (76 reviews) ✓ Verified | Not enough data | 

#### Customer Support

| Feature | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
| **Case Management** | 8.4 (127 reviews) | Not enough data | 
| **Customer Support Portal** | 7.6 (125 reviews) ✓ Verified | Not enough data | 
| **Knowledge Base** | 7.7 (119 reviews) | Not enough data | 
| **Call Center Features** | 7.5 (82 reviews) | Not enough data | 
| **Support Analytics** | 7.9 (108 reviews) | Not enough data | 

#### Reporting & Analytics

| Feature | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
| **Reporting** | 7.5 (139 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 7.3 (137 reviews) ✓ Verified | Not enough data | 
| **Forecasting** | 7.5 (112 reviews) | Not enough data | 

#### Mobile & Social

| Feature | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
| **Social Collaboration Features** | Feature Not Available | Not enough data | 
| **Social Network Integration** | Feature Not Available | Not enough data | 
| **Mobile User Support** | 6.8 (95 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
| **Customization** | 7.4 (81 reviews) | Not enough data | 
| **Workflow Capability** | 7.9 (86 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.2 (86 reviews) | Not enough data | 
| **Internationalization** | 7.6 (53 reviews) | Not enough data | 
| **Sandbox / Test Environments** | 7.3 (57 reviews) | Not enough data | 
| **Document & Content Mgmt.** | 7.0 (74 reviews) | Not enough data | 
| **Performance and Reliability** | 8.0 (83 reviews) | Not enough data | 
| **Output Document Generation** | 7.3 (77 reviews) | Not enough data | 

#### Integration

| Feature | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
| **Data Import & Export Tools** | 7.7 (79 reviews) | Not enough data | 
| **Integration APIs** | 8.0 (78 reviews) | Not enough data | 
| **Breadth of Partner Applications** | 8.5 (75 reviews) | Not enough data | 

#### Generative AI

| Feature | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - CRM

| Feature | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | 6.1 (6 reviews) | Not enough data | 
| **Multi-step Planning** | 5.3 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 6.1 (6 reviews) | Not enough data | 
| **Adaptive Learning** | 5.3 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.8 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 5.3 (6 reviews) | Not enough data | 
| **Decision Making** | 6.4 (6 reviews) | Not enough data | 

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **SolarWinds Service Desk** | N/A | N/A |

#### Email Marketing

| Feature | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
| **Building and Personalizing Emails** | Not enough data | Not enough data | 
| **Sending Outbound Emails** | Not enough data | Not enough data | 
| **Manage Email Deliverability** | Not enough data | Not enough data | 
| **Automated Email Responses** | Not enough data | Not enough data | 

#### Online Marketing

| Feature | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
| **Landing Pages and Forms** | Not enough data | Not enough data | 
| **Dynamic Content** | Not enough data | Not enough data | 
| **A/B Testing** | Not enough data | Not enough data | 
| **Mobile Optimized** | Not enough data | Not enough data | 
| **Search Tracking and Optimization** | Not enough data | Not enough data | 

#### Lead Management

| Feature | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
| **Marketing Lead Database** | Not enough data | Not enough data | 
| **Data Quality Management** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Lead Scoring and Grading** | Not enough data | Not enough data | 
| **Lead Nurturing** | Not enough data | Not enough data | 
| **Online Behavior Tracking** | Not enough data | Not enough data | 
| **Automated Alerts and Tasks** | Not enough data | Not enough data | 
| **CRM Lead Integration** | Not enough data | Not enough data | 

#### Campaign Management

| Feature | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
| **Program Management** | Not enough data | Not enough data | 
| **Event / Webinar Marketing** | Not enough data | Not enough data | 
| **Calendaring** | Not enough data | Not enough data | 
| **Budgeting** | Not enough data | Not enough data | 

#### Social

| Feature | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
| **Social Listening** | Not enough data | Not enough data | 
| **Social Sharing** | Not enough data | Not enough data | 
| **Social Campaigns** | Not enough data | Not enough data | 
| **Social Media Engagement** | Not enough data | Not enough data | 
| **Social Media Advertising** | Not enough data | Not enough data | 

#### Reporting & Analytics

| Feature | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
| **Basic Reporting** | Not enough data | Not enough data | 
| **Web Analytics** | Not enough data | Not enough data | 
| **ROI Analytics** | Not enough data | Not enough data | 
| **Revenue Analytics** | Not enough data | Not enough data | 
| **SEO / Keyword Analytics** | Not enough data | Not enough data | 

#### Platform

| Feature | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
| **Customization ** | Not enough data | Not enough data | 
| **Workflow Capability** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Output Document Generation** | Not enough data | Not enough data | 

#### Agentic AI - Marketing Automation

| Feature | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Integration

| Feature | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
| **Data Import & Export Tools** | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | 

### Business Intelligence

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 9.5/10 | 9 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Reports

| Feature | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
| **Reports Interface** | 9.2 (8 reviews) | Not enough data | 
| **Steps to Answer** | 9.5 (7 reviews) | Not enough data | 
| **Graphs and Charts** | 9.6 (8 reviews) | Not enough data | 
| **Score Cards** | 9.6 (8 reviews) | Not enough data | 
| **Dashboards** | 9.8 (9 reviews) | Not enough data | 

#### Self Service 

| Feature | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
| **Calculated Fields** | Not enough data | Not enough data | 
| **Data Column Filtering** | Not enough data | Not enough data | 
| **Data Discovery** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Collaboration / Workflow** | Not enough data | Not enough data | 
| **Automodeling** | Not enough data | Not enough data | 

#### Advanced Analytics

| Feature | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Big Data Services** | Not enough data | Not enough data | 

#### Building Reports

| Feature | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
| **Data Transformation** | Not enough data | Not enough data | 
| **Data Modeling** | Not enough data | Not enough data | 
| **WYSIWYG Report Design** | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | 

#### Platform

| Feature | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | 

### Data Visualization

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 9.5/10 | 9 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Reports

| Feature | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
| **Reports Interface** | 9.2 (8 reviews) | Not enough data | 
| **Steps to Answer** | 9.5 (7 reviews) | Not enough data | 
| **Graphs and Charts** | 9.6 (8 reviews) | Not enough data | 
| **Score Cards** | 9.6 (8 reviews) | Not enough data | 
| **Dashboards** | 9.8 (9 reviews) | Not enough data | 

#### Reports

| Feature | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
| **Reports Interface** | Not enough data | Not enough data | 
| **Share Reports** | Not enough data | Not enough data | 
| **Steps to Answer** | Not enough data | Not enough data | 

#### Generative AI

| Feature | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Visualization

| Feature | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
| **Graphs and Charts** | Not enough data | Not enough data | 
| **Score Cards** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Formats** | Not enough data | Not enough data | 

#### Data Updates

| Feature | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
| **Historical Snapshots** | Not enough data | Not enough data | 
| **Real-Time Updating** | Not enough data | Not enough data | 

#### Collaboration

| Feature | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
| **Sharing** | Not enough data | Not enough data | 
| **Co-Editing** | Not enough data | Not enough data | 
| **Devices** | Not enough data | Not enough data | 

#### Data Updates

| Feature | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
| **Historical Snapshots** | Not enough data | Not enough data | 
| **Real-Time Updating** | Not enough data | Not enough data | 
| **Email Reports** | Not enough data | Not enough data | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 7.3/10 | 264 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Ticket and Case Management

| Feature | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
| **Ticket creation user experience** | 8.6 (235 reviews) | Not enough data | 
| **Ticket response user experience** | 8.3 (231 reviews) | Not enough data | 
| **Workflow** | 8.3 (228 reviews) | Not enough data | 
| **Response Automation** | 8.4 (215 reviews) | Not enough data | 
| **SLA Management** | 8.1 (201 reviews) | Not enough data | 
| **Attachments/Screencasts** | 7.7 (217 reviews) | Not enough data | 
| **Ticket Collaboration** | 8.3 (225 reviews) | Not enough data | 
| **Customer and Contacts Database** | 8.4 (167 reviews) | Not enough data | 

#### Generative AI

| Feature | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
| **AI Text Generation** | 6.3 (9 reviews) | Not enough data | 
| **AI Text Summarization** | 6.1 (9 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | 4.4 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 4.4 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 4.7 (6 reviews) | Not enough data | 

#### Communication Channels

| Feature | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
| **Customer Portal** | 7.6 (178 reviews) | Not enough data | 
| **Email to Case** | 8.5 (212 reviews) | Not enough data | 
| **Chat/Live Support** | 7.7 (137 reviews) | Not enough data | 
| **Social Integration** | 7.1 (109 reviews) | Not enough data | 
| **Voice** | 7.5 (77 reviews) | Not enough data | 

#### Platform

| Feature | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
| **Mobile User Support** | 6.5 (86 reviews) | Not enough data | 
| **Customization ** | 7.7 (96 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.4 (105 reviews) | Not enough data | 
| **Integration** | 7.8 (94 reviews) | Not enough data | 
| **Reporting** | 7.5 (195 reviews) | Not enough data | 
| **Dashboards** | 7.5 (203 reviews) | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **SolarWinds Service Desk** | 8.5/10 | 140 |

#### Administration

| Feature | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
| **Change Management** | Not enough data | 8.7 (106 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 8.5 (112 reviews) ✓ Verified | 
| **Reports & Analytics** | Not enough data | 8.4 (120 reviews) ✓ Verified | 

#### Service Desk

| Feature | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
| **Help Desk** | Not enough data | 9.3 (127 reviews) ✓ Verified | 
| **Incident Reports** | Not enough data | 9.2 (126 reviews) ✓ Verified | 
| **Process Workflow** | Not enough data | 8.7 (121 reviews) ✓ Verified | 

#### Management

| Feature | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
| **Reporting** | Not enough data | 8.2 (67 reviews) ✓ Verified | 
| **Administration Console** | Not enough data | 8.8 (66 reviews) ✓ Verified | 
| **Access Management** | Not enough data | 8.5 (65 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 8.2 (59 reviews) ✓ Verified | 
| **Policy Dictation** | Not enough data | 7.5 (48 reviews) ✓ Verified | 

#### Functionality

| Feature | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
| **Ticketing System** | Not enough data | 9.2 (73 reviews) ✓ Verified | 
| **Performance Logging** | Not enough data | 8.2 (55 reviews) ✓ Verified | 
| **Alerting** | Not enough data | 8.7 (62 reviews) ✓ Verified | 
| **Automation** | Not enough data | 8.1 (67 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **SolarWinds Service Desk** | 7.6/10 | 108 |

#### Monitoring

| Feature | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
| **Constant Monitoring** | Not enough data | 8.4 (76 reviews) ✓ Verified | 
| **Timely Alerts** | Not enough data | 8.5 (85 reviews) ✓ Verified | 
| **TIcket Accuracy** | Not enough data | 8.8 (90 reviews) ✓ Verified | 
| **AI Monitoring** | Not enough data | 4.3 (9 reviews) | 

#### Management Tools

| Feature | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
| **Ticket Assignment** | Not enough data | 9.0 (96 reviews) ✓ Verified | 
| **Standardization** | Not enough data | 8.7 (99 reviews) ✓ Verified | 
| **Lifecycle Visualization** | Not enough data | 8.4 (85 reviews) ✓ Verified | 

#### Generative AI

| Feature | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 5.9 (24 reviews) | 
| **AI Text Summarization** | Not enough data | 6.5 (24 reviews) | 

#### Agentic AI - Incident Management

| Feature | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **SolarWinds Service Desk** | 8.2/10 | 75 |

#### Asset Inventory

| Feature | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
| **Hardware Asset Inventory** | Not enough data | 8.6 (66 reviews) | 
| **Software Asset Inventory** | Not enough data | 8.4 (63 reviews) | 
| **Cloud Asset Inventory** | Not enough data | 8.1 (50 reviews) | 
| **Mobile Asset Inventory** | Not enough data | 8.0 (50 reviews) | 
| **Asset Discovery** | Not enough data | 8.0 (60 reviews) | 

#### Generative AI

| Feature | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Generation** | Not enough data | Feature Not Available | 

#### Agentic AI - IT Asset Management

| Feature | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

#### Management

| Feature | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
| **Central Dashboard** | Not enough data | 8.6 (65 reviews) | 
| **Asset Policy Management** | Not enough data | 8.0 (9 reviews) | 
| **Risk Management** | Not enough data | 8.0 (9 reviews) | 
| **Integrations** | Not enough data | 8.2 (56 reviews) | 

### Professional Services Automation

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 6.4/10 | 53 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Customer Management

| Feature | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
| **Customer Profiles** | 7.3 (48 reviews) | Not enough data | 
| **Sales** | 6.9 (49 reviews) | Not enough data | 
| **Marketing** | 5.7 (44 reviews) | Not enough data | 
| **Client Portal** | 6.7 (51 reviews) | Not enough data | 

#### Project Management

| Feature | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
| **Project Planning** | 6.6 (49 reviews) | Not enough data | 
| **Project Tracking** | 6.6 (49 reviews) | Not enough data | 
| **Resource Definition** | 6.6 (48 reviews) | Not enough data | 
| **Resource Management** | 7.2 (50 reviews) | Not enough data | 

#### Accounting

| Feature | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
| **Revenue Recognition** | 6.7 (48 reviews) | Not enough data | 
| **Invoice Management** | 7.4 (50 reviews) | Not enough data | 
| **Payments** | 6.8 (47 reviews) | Not enough data | 
| **Project Accounting** | 6.6 (44 reviews) | Not enough data | 
| **Budget Tracking** | 6.5 (44 reviews) | Not enough data | 

#### Portfolio Management

| Feature | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
| **Portfolio Definition** | 6.1 (44 reviews) | Not enough data | 
| **Portfolio Performance** | 6.0 (43 reviews) | Not enough data | 
| **Risk** | 6.1 (43 reviews) | Not enough data | 
| **Portfolio Mix** | 6.2 (42 reviews) | Not enough data | 

#### Analytics

| Feature | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
| **Forecasting** | 6.0 (44 reviews) | Not enough data | 
| **Reporting** | 6.6 (49 reviews) | Not enough data | 
| **KPIs** | 6.1 (47 reviews) | Not enough data | 

#### Administration

| Feature | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
| **Standard Integrations** | 7.3 (50 reviews) | Not enough data | 
| **Workflow** | 7.5 (51 reviews) | Not enough data | 
| **Access Management** | 7.4 (47 reviews) | Not enough data | 

#### Platform

| Feature | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
| **APIs** | 7.0 (45 reviews) | Not enough data | 
| **Internationalization** | 6.2 (42 reviews) | Not enough data | 
| **Performance and Reliability** | 6.9 (48 reviews) | Not enough data | 
| **Mobile** | 5.6 (47 reviews) | Not enough data | 
| **Offline Access** | 4.8 (43 reviews) | Not enough data | 

#### Generative AI

| Feature | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
| **AI Text Generation** | 4.2 (28 reviews) | Not enough data | 
| **AI Text Summarization** | 4.3 (28 reviews) | Not enough data | 

#### Artificial Intelligence - Professional Services Automation

| Feature | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
| **Predictive Forecasting** | Not enough data | Not enough data | 
| **Smart task suggestions** | Not enough data | Not enough data | 
| **Automated workflows** | Not enough data | Not enough data | 

#### Agentic AI - Professional Services Automation

| Feature | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Software Asset Management Tools

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **SolarWinds Service Desk** | N/A | N/A |

#### Functionality

| Feature | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
| **Software inventory and lifecycle management** | Not enough data | Not enough data | 
| **License entitlement and usage management** | Not enough data | Not enough data | 
| **Vendor management and compliance** | Not enough data | Not enough data | 
| **Automated end user license provisioning** | Not enough data | Not enough data | 
| **Approved app catalogue** | Not enough data | Not enough data | 
| **Customized alerts** | Not enough data | Not enough data | 

#### Agentic AI - Software Asset Management Tools

| Feature | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

#### Risk assessment

| Feature | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
| **Shadow IT detection** | Not enough data | Feature Not Available | 
| **Software vulnerability assessment** | Not enough data | Feature Not Available | 
| **Redundant software functionality identification** | Not enough data | Feature Not Available | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 9.4/10 | 18 |
| **SolarWinds Service Desk** | N/A | N/A |

#### Generative AI

| Feature | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Survey Management

| Feature | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
| **Brand Design Consistency** | 9.4 (17 reviews) | Not enough data | 
| **Survey Deployment** | Not enough data | Not enough data | 
| **Feedback Collection** | 9.7 (17 reviews) | Not enough data | 
| **Device Responsiveness** | 9.6 (15 reviews) | Not enough data | 

#### Process Management

| Feature | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
| **Feedback Aggregation** | 9.5 (16 reviews) | Not enough data | 
| **Trigger Alerts** | 9.3 (16 reviews) | Not enough data | 
| **Real-Time Analysis** | 9.5 (16 reviews) | Not enough data | 
| **Real-Time Action** | 9.4 (16 reviews) | Not enough data | 

#### System Management

| Feature | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
| **Security** | 9.0 (13 reviews) | Not enough data | 
| **System Monitoring** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 6.3/10 | 12 |
| **SolarWinds Service Desk** | 8.3/10 | 485 |

#### Incident Management

| Feature | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
| **Automate Ticket Routing** | 7.6 (11 reviews) | 8.6 (430 reviews) | 
| **Ticket Prioritization** | 7.3 (11 reviews) | 8.6 (423 reviews) | 
| **Ticket Notifications** | 8.5 (11 reviews) | 8.8 (458 reviews) | 
| **Knowledge Base** | 7.0 (11 reviews) | 8.3 (412 reviews) | 
| **Knowledge Base/Ticket Integration** | 6.4 (12 reviews) | 8.5 (396 reviews) | 

#### Reporting

| Feature | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
| **Dashboards** | 7.3 (11 reviews) | 8.3 (454 reviews) | 
| **Time Tracking** | 7.7 (11 reviews) | 8.2 (356 reviews) | 
| **Surveys** | 6.5 (11 reviews) | 8.0 (329 reviews) | 

#### Access & Usability

| Feature | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
| **Mobile** | 6.5 (10 reviews) | 7.2 (359 reviews) | 
| **Self Service** | 7.8 (9 reviews) | 8.5 (400 reviews) | 
| **Active Directory** | 6.7 (9 reviews) | 8.3 (340 reviews) | 
| **Multi-Channel Access** | 6.7 (9 reviews) | 8.5 (276 reviews) | 

#### Agentic AI - Service Desk

| Feature | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | 4.2 (6 reviews) | Feature Not Available | 
| **Multi-step Planning** | 6.1 (6 reviews) | Feature Not Available | 
| **Cross-system Integration** | 5.0 (6 reviews) | Feature Not Available | 
| **Adaptive Learning** | 4.7 (6 reviews) | Feature Not Available | 
| **Natural Language Interaction** | 4.2 (6 reviews) | Feature Not Available | 
| **Proactive Assistance** | 4.4 (6 reviews) | Feature Not Available | 
| **Decision Making** | 4.7 (6 reviews) | Feature Not Available | 

---
## Categories
**Shared Categories (1):** [Service Desk Software](https://www.g2.com/categories/service-desk)

**Unique to ConnectWise PSA (7):** [CRM Software](https://www.g2.com/categories/crm), [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation), [Help Desk Software](https://www.g2.com/categories/help-desk), [Marketing Automation Software](https://www.g2.com/categories/marketing-automation), [Data Visualization Tools](https://www.g2.com/categories/data-visualization-tools), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Other IT Management Software](https://www.g2.com/categories/other-it-management)

**Unique to SolarWinds Service Desk (4):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Incident Management Software](https://www.g2.com/categories/incident-management), [Software Asset Management (SAM) Tools](https://www.g2.com/categories/software-asset-management-tools)


---
## Reviewer Demographics

### By Company Size

| Segment | ConnectWise PSA | SolarWinds Service Desk | 
|---|---|---|
| **Small-Business** | 66.1% | 7.9% | 
| **Mid-Market** | 28.1% | 68.3% | 
| **Enterprise** | 5.8% | 23.8% | 

### By Industry

#### ConnectWise PSA

- **Information Technology and Services:** 60.5%
- **Computer & Network Security:** 8.3%
- **Computer Networking:** 5.1%
- **Computer Software:** 4.0%
- **Telecommunications:** 3.2%
- **Marketing and Advertising:** 2.2%
- **Accounting:** 2.0%
- **Consulting:** 1.1%
- **Non-Profit Organization Management:** 0.9%
- **Computer Hardware:** 0.7%
- **Other:** 12.1%

#### SolarWinds Service Desk

- **Information Technology and Services:** 12.6%
- **Hospital & Health Care:** 7.6%
- **Higher Education:** 4.8%
- **Education Management:** 4.7%
- **Financial Services:** 4.3%
- **Computer Software:** 4.0%
- **Construction:** 3.3%
- **Retail:** 3.1%
- **Insurance:** 3.1%
- **Non-Profit Organization Management:** 2.7%
- **Other:** 49.7%

---
## Alternatives

### Alternatives to ConnectWise PSA

- [Autotask](https://www.g2.com/products/autotask/reviews) — 4.3/5 stars (590 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [Accelo](https://www.g2.com/products/accelo/reviews) — 4.4/5 stars (554 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25791 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13810 reviews)
- [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) — 4.3/5 stars (712 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1866 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6944 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1618 reviews)

### Alternatives to SolarWinds Service Desk

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1866 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1145 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (747 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4306 reviews)
- [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)

---
## Top Discussions

### ConnectWise PSA

- Title: [What is BrightGuage used for?](https://www.g2.com/discussions/what-is-brightguage-used-for) — 1 comment
  > **Top comment:** "to create dashboards, reports, and track goals using data from various applications and services"
- Title: [What applications does this tie to in order to maximimize use of other programs?](https://www.g2.com/discussions/what-applications-does-this-tie-to-in-order-to-maximimize-use-of-other-programs) — 1 comment, 1 upvote
  > **Top comment:** "I am not familiar with the programs you mention, but we somehow integrated with Hubspot for our sales and marketing teams. I was not part of the integration..."

### SolarWinds Service Desk

- Title: [How do I upload a solution article using tablets or phones?](https://www.g2.com/discussions/32754-how-do-i-upload-a-solution-article-using-tablets-or-phones) — 1 comment, 1 upvote
  > **Top comment:** "Unfortunately, we can’t create Solutions from the mobile app.
"
- Title: [Windows Installer](https://www.g2.com/discussions/windows-installer-8d44379e-0179-4f26-9745-c6a388d84665) — 1 comment, 1 upvote
  > **Top comment:** "This one is easy. When Samanage became Solarwinds we quit using the product and went elsewhere. 

Samanage had an EXE and an ISO. I'm none to interested in..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/connectwise-psa-vs-solarwinds-service-desk)