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Compare ConnectWise PSA and Scoro 
At a Glance
Market Segments
Small-Business (66.9% of reviews)
Small-Business (67.3% of reviews)
Entry-Level Pricing
No pricing available
$19.90 Per Month
ConnectWise PSA
Star Rating
(514)3.9 out of 5
Market Segments
Small-Business (66.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ConnectWise PSAScoro
Star Rating
(473)4.6 out of 5
Market Segments
Small-Business (67.3% of reviews)
Pros & Cons
Entry-Level Pricing
$19.90 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Scoro excels in user experience, with a clean and intuitive interface that makes navigation easy. Users appreciate its speed and customizability, stating that it provides a better experience compared to other CRMs they've used.
- Users say that ConnectWise PSA is particularly effective for managing multiple aspects of a business in one integrated suite. Reviewers highlight its capabilities in time tracking and billing, noting that it simplifies processes and reduces manual work.
- According to verified reviews, Scoro outshines ConnectWise PSA in terms of support quality, with users praising the responsiveness and helpfulness of the support team. This contributes to a smoother experience when addressing issues or seeking guidance.
- Reviewers mention that while ConnectWise PSA offers robust features for ticketing and project management, some users find it challenging to configure to their specific workflows, which can lead to frustration during setup.
- G2 reviewers highlight that Scoro's reporting and tracking features are particularly beneficial for understanding resource allocation and improving future planning. Users find that it provides valuable insights into where time is spent, enhancing overall project management.
- Users report that ConnectWise PSA, despite its strengths, has a steeper learning curve and longer setup time compared to Scoro, which may deter some small businesses looking for a quick and easy implementation.
Pricing
Entry-Level Pricing
ConnectWise PSA
No pricing availableScoro
Core
$19.90
Per Month
For businesses looking to consolidate data, minimize manual data exports, and gain better visibility into their projects as a result.
- Minimum 5 users
- Projects & task management
- Quotes, invoices, and bills
Free Trial
ConnectWise PSA
No trial information availableScoro
Free Trial is available
Ratings
Meets Requirements
8.3
433
8.8
373
Ease of Use
7.2
439
8.8
381
Ease of Setup
6.2
223
7.6
158
Ease of Admin
7.1
211
8.4
131
Quality of Support
7.3
405
8.8
323
Has the product been a good partner in doing business?
7.4
210
9.0
125
Product Direction (% positive)
6.9
424
9.1
353
Features by Category
Sales Force Automation
8.5
136
|
Verified
8.7
72
7.9
95
|
Verified
8.4
59
7.8
124
|
Verified
8.6
70
8.3
138
|
Verified
8.9
77
7.6
101
|
Verified
8.5
59
8.3
128
8.5
68
8.0
113
|
Verified
8.8
73
8.1
113
|
Verified
8.7
74
8.3
123
|
Verified
8.2
70
Marketing Automation
7.3
85
|
Verified
Feature Not Available
7.2
88
|
Verified
Feature Not Available
7.4
93
|
Verified
Feature Not Available
7.4
76
|
Verified
Feature Not Available
Customer Support
8.4
127
Feature Not Available
7.6
124
|
Verified
Feature Not Available
7.7
119
Feature Not Available
7.5
82
Feature Not Available
7.9
108
Feature Not Available
Reporting & Analytics
7.5
138
|
Verified
8.8
69
7.3
137
|
Verified
8.9
76
7.5
112
8.3
63
Mobile & Social
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
6.8
95
|
Verified
7.7
59
Platform
7.4
80
8.3
50
7.9
85
8.5
45
8.2
85
8.8
50
7.6
53
8.2
41
7.2
56
Feature Not Available
7.0
74
7.9
40
8.0
82
8.9
49
7.3
77
7.5
46
Integration
7.7
79
8.0
46
8.0
77
7.9
42
8.5
75
7.6
41
Generative AI
Not enough data
7.5
14
Agentic AI - CRM
6.1
6
6.9
7
5.3
6
7.4
7
6.1
6
7.4
7
5.3
6
7.1
7
5.8
6
7.4
7
5.3
6
6.9
7
6.4
6
7.4
7
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Online Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Ticket and Case Management
8.5
231
Not enough data
8.3
228
Not enough data
8.3
224
Not enough data
8.4
214
Not enough data
8.1
201
Not enough data
7.8
216
Not enough data
8.3
224
Not enough data
8.4
167
Not enough data
Generative AI
6.3
9
Not enough data
6.1
9
Not enough data
Agentic AI - Help Desk
4.4
6
Not enough data
4.4
6
Not enough data
4.7
6
Not enough data
Communication Channels
7.6
178
Not enough data
8.5
212
Not enough data
7.7
136
Not enough data
7.1
109
Not enough data
7.5
77
Not enough data
Platform
6.5
85
Not enough data
7.7
96
Not enough data
8.4
104
Not enough data
7.8
86
Not enough data
7.5
195
Not enough data
7.5
203
Not enough data
Tasks
Not enough data
9.1
130
|
Verified
Not enough data
8.9
135
|
Verified
Not enough data
8.7
133
|
Verified
Not enough data
8.6
131
|
Verified
Not enough data
8.6
102
Not enough data
8.6
96
Not enough data
8.5
119
|
Verified
Not enough data
8.5
117
|
Verified
Projects
Not enough data
8.8
117
|
Verified
Not enough data
8.6
108
|
Verified
Not enough data
8.4
99
|
Verified
Not enough data
8.5
124
|
Verified
Not enough data
8.6
109
|
Verified
Not enough data
8.8
108
|
Verified
Not enough data
8.3
95
|
Verified
Not enough data
8.5
114
|
Verified
Not enough data
Feature Not Available
Not enough data
8.4
116
|
Verified
Not enough data
8.6
89
|
Verified
Resource Management
Not enough data
8.3
100
|
Verified
Not enough data
8.7
100
|
Verified
Not enough data
8.6
117
|
Verified
Project Monitoring
Not enough data
8.6
101
|
Verified
Not enough data
8.6
101
|
Verified
Not enough data
8.8
111
|
Verified
Generative AI
Not enough data
7.0
24
Not enough data
6.8
24
Agentic AI - Project Management
Not enough data
6.4
15
Not enough data
7.0
15
Not enough data
7.1
16
Not enough data
6.9
15
Not enough data
7.2
15
Not enough data
6.9
15
Not enough data
7.3
15
Portfolio Management
Not enough data
8.7
68
|
Verified
Not enough data
8.6
83
|
Verified
Not enough data
8.5
73
|
Verified
Not enough data
8.6
68
|
Verified
Project Management
Not enough data
8.8
52
|
Verified
Not enough data
8.8
89
|
Verified
Not enough data
8.5
75
|
Verified
Resource Management
Not enough data
8.6
78
|
Verified
Not enough data
8.3
82
|
Verified
Not enough data
8.6
80
|
Verified
Data & Analytics
Not enough data
8.6
85
|
Verified
Not enough data
8.5
87
|
Verified
Not enough data
8.7
90
|
Verified
Not enough data
8.5
68
|
Verified
Strategy - Project and Portfolio Management
Not enough data
7.4
13
Not enough data
7.9
12
Not enough data
8.1
12
Not enough data
7.6
12
Not enough data
7.9
13
Not enough data
7.6
12
Not enough data
7.8
12
Not enough data
8.1
12
Not enough data
7.7
13
Not enough data
8.1
12
Setup
Not enough data
8.6
29
Not enough data
8.3
29
Not enough data
8.3
27
Not enough data
8.2
31
Management
Not enough data
8.6
30
Not enough data
8.3
27
Not enough data
7.8
29
Generative AI
Not enough data
7.0
10
Agentic AI - Workflow Management
Not enough data
6.9
7
Not enough data
6.9
7
Not enough data
6.7
7
Not enough data
6.9
7
Not enough data
6.7
7
Not enough data
6.9
7
Not enough data
6.9
7
Planning
Not enough data
8.1
13
Not enough data
8.5
13
Not enough data
8.0
15
Optimization
Not enough data
8.3
15
Not enough data
6.9
13
Not enough data
7.3
13
Customer Management
7.3
48
8.5
41
|
Verified
6.9
49
8.9
38
|
Verified
5.7
44
Feature Not Available
6.7
51
8.5
31
|
Verified
Project Management
6.6
49
8.6
41
|
Verified
6.6
49
9.0
43
|
Verified
6.6
48
8.8
35
|
Verified
7.2
50
8.6
38
|
Verified
Accounting
6.7
48
8.9
40
7.3
48
9.2
39
|
Verified
6.8
47
9.1
37
6.6
44
9.0
36
6.5
44
8.5
35
|
Verified
Portfolio Management
6.1
44
8.7
32
6.0
43
8.2
32
|
Verified
6.1
43
8.4
27
6.2
42
8.2
30
|
Verified
Analytics
6.0
44
8.6
30
6.6
49
8.7
35
|
Verified
6.1
47
8.6
34
|
Verified
Administration
7.2
48
8.6
33
|
Verified
7.5
50
8.6
36
|
Verified
7.4
47
8.9
37
|
Verified
Platform
7.0
45
8.9
28
|
Verified
6.2
42
8.4
29
|
Verified
6.9
48
9.1
40
|
Verified
5.6
46
7.9
41
|
Verified
4.8
43
Feature Not Available
Generative AI
4.2
28
8.5
8
4.3
28
8.5
8
Artificial Intelligence - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
8.6
66
Not enough data
8.6
67
Not enough data
8.5
55
Administration
Not enough data
8.9
66
Not enough data
8.5
59
Not enough data
8.9
67
Project management
Not enough data
8.6
68
Not enough data
8.5
57
Not enough data
8.9
68
Not enough data
8.6
63
Not enough data
8.7
65
Not enough data
Feature Not Available
Not enough data
8.6
68
Workload
Not enough data
8.8
60
Not enough data
8.7
56
Not enough data
8.6
55
Not enough data
8.5
55
Communication & Collaboration
Not enough data
7.8
57
Not enough data
8.4
57
Not enough data
8.9
60
Cost Management
Not enough data
8.8
55
Not enough data
8.7
59
Not enough data
8.6
57
Integration
Not enough data
8.6
51
Not enough data
8.3
56
Not enough data
8.4
47
Generative AI
Not enough data
7.4
13
Not enough data
7.3
13
Agentic AI - Work Management
Not enough data
7.1
8
Not enough data
7.5
8
Not enough data
7.3
8
Not enough data
7.7
8
Communication
Not enough data
Feature Not Available
Not enough data
8.2
53
Not enough data
8.0
50
Not enough data
Feature Not Available
Not enough data
8.1
53
Content & Documents
Not enough data
8.7
65
Not enough data
8.6
63
Not enough data
8.6
70
Not enough data
Feature Not Available
Controls
Not enough data
8.5
64
Not enough data
8.4
52
Not enough data
8.9
67
Not enough data
8.5
71
Not enough data
Feature Not Available
Project Management
Not enough data
9.0
77
Not enough data
8.7
73
Not enough data
8.8
72
Not enough data
8.3
58
Remote Collaboration
Not enough data
8.6
60
Not enough data
8.9
65
Not enough data
8.6
59
Not enough data
Feature Not Available
Generative AI
Not enough data
6.7
14
Not enough data
6.8
14
Agentic AI - Project Collaboration
Not enough data
5.7
9
Not enough data
5.7
9
Incident Management
7.6
11
Not enough data
7.3
11
Not enough data
8.5
11
Not enough data
7.0
11
Not enough data
6.5
11
Not enough data
Reporting
7.3
11
Not enough data
7.7
11
Not enough data
6.5
11
Not enough data
Access & Usability
6.5
10
Not enough data
7.8
9
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
Agentic AI - Service Desk
4.2
6
Not enough data
6.1
6
Not enough data
5.0
6
Not enough data
4.7
6
Not enough data
4.2
6
Not enough data
4.4
6
Not enough data
4.7
6
Not enough data
Time Tracking
Not enough data
8.7
79
Not enough data
8.9
87
Not enough data
8.6
66
Client Invoicing
Not enough data
8.8
103
Not enough data
8.4
66
Not enough data
8.3
90
Mobile Time Tracking
Not enough data
7.9
75
Administration
Not enough data
8.3
99
Not enough data
8.5
108
Not enough data
Feature Not Available
Not enough data
8.3
79
Not enough data
8.7
111
Platform
Not enough data
8.5
106
Not enough data
8.3
86
Not enough data
8.1
52
Not enough data
8.7
110
Not enough data
7.4
89
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
ConnectWise PSA and Scoro are categorized as CRM and Professional Services Automation
Unique Categories
Scoro is categorized as Project Collaboration, Resource Management, Project Management, Work Management, Workflow Management, Project and Portfolio Management, and Time Tracking
Reviews
Reviewers' Company Size
ConnectWise PSA
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Scoro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
60.0%
Computer & Network Security
8.4%
Computer Networking
5.3%
Computer Software
4.1%
Telecommunications
3.3%
Other
19.0%
Marketing and Advertising
24.8%
Information Technology and Services
7.5%
Management Consulting
4.2%
Higher Education
4.0%
Architecture & Planning
4.0%
Other
55.5%
Alternatives
Discussions
What applications does this tie to in order to maximimize use of other programs?
1 Comment
GG
I am not familiar with the programs you mention, but we somehow integrated with Hubspot for our sales and marketing teams. I was not part of the integration...Read more
ConnectWise PSA has no more discussions with answers
WILL SCORO REPLACE OUTLOOK?
2 Comments
Official Response from Scoro
It could very well be so one day in the future. Using Scoro drastically reduces the need to send emails and it’s also very comfortable to work with tasks,...Read more
IS SCORO FOR ME AND MY COMPANY?
1 Comment
Official Response from Scoro
Scoro is a cloud-based business management solution for professional and creative services.
Scoro eliminates silos and simplifies professional service...Read more
WHAT INDUSTRIES DO YOUR CUSTOMERS REPRESENT?
1 Comment
Official Response from Scoro
Scoro empowers users all over the world from creative and professional industries. Most of our clients are Creative and PR Agencies, Media Companies,...Read more
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