# ConnectWise PSA, RUN Powered by ADP vs Autotask Comparison

| | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Star Rating** | 4.0 out of 5 | 4.7 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 582 | 5,600 | 590 | 
| **Largest Market Segment** | Small-Business (66.1% of reviews) | Small-Business (94.7% of reviews) | Small-Business (68.7% of reviews) | 
| **Entry Level Price** | No pricing available | Contact ADP | No pricing available | 

---
## Top Pros & Cons

### ConnectWise PSA

Pros:
- Ease of Use (36 reviews)
- Integration (21 reviews)

Cons:
- Learning Curve (24 reviews)
- Poor Customer Support (16 reviews)

### RUN Powered by ADP

Pros:
- Ease of Use (2869 reviews)
- Customer Support (1708 reviews)

Cons:
- Poor Customer Support (452 reviews)
- Payroll Issues (420 reviews)

### Autotask

Pros:
- Ease of Use (65 reviews)
- Integrations (49 reviews)

Cons:
- Complex Usability (24 reviews)
- Learning Curve (18 reviews)

---
## Ratings Comparison
| Rating | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
  | **Meets Requirements** | 8.4 (489 reviews) | 9.3 (3595 reviews) | 8.5 (485 reviews) | 
  | **Ease of Use** | 7.4 (497 reviews) | 9.3 (3640 reviews) | 7.9 (531 reviews) | 
  | **Ease of Setup** | 6.6 (268 reviews) | 9.0 (3311 reviews) | 7.4 (417 reviews) | 
  | **Ease of Admin** | 7.4 (247 reviews) | 9.2 (2920 reviews) | 7.6 (280 reviews) | 
  | **Quality of Support** | 7.5 (456 reviews) | 9.3 (3550 reviews) | 8.2 (452 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.7 (243 reviews) | 9.3 (2918 reviews) | 8.4 (271 reviews) | 
  | **Product Direction (% positive)** | 7.2 (480 reviews) | 8.9 (3445 reviews) | 8.3 (479 reviews) | 

---
## Pricing

### ConnectWise PSA

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### RUN Powered by ADP

#### Entry-Level Pricing

Plan: Essential Payroll

Price: Contact ADP

Description: All the basic payroll and tax filing services a small business needs.	



[Browse all 4 editions](https://www.g2.com/products/run-powered-by-adp/pricing)

#### Free Trial

No

### Autotask

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 7.3/10 | 169 |
| **RUN Powered by ADP** | N/A | N/A |
| **Autotask** | N/A | N/A |

#### Sales Force Automation

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Contact & Account Management** | 8.5 (137 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Partner Relationship Mgmt. (PRM)** | 7.9 (95 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Opportunity & Pipeline Mgmt.** | 7.8 (125 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Task / Activity Management** | 8.3 (139 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Territory & Quota Management** | 7.6 (101 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Desktop Integration** | 8.3 (128 reviews) | Not enough data | Not enough data | 
| **Product & Price List Management** | 8.0 (114 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Quote & Order Management** | 8.1 (114 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Customer Contract Management** | 8.4 (124 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Marketing Automation

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Email Marketing** | 7.3 (85 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Campaign Management** | 7.2 (88 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Lead Management** | 7.4 (94 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Marketing ROI Analytics** | 7.4 (76 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Customer Support

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Case Management** | 8.4 (127 reviews) | Not enough data | Not enough data | 
| **Customer Support Portal** | 7.6 (125 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Knowledge Base** | 7.7 (119 reviews) | Not enough data | Not enough data | 
| **Call Center Features** | 7.5 (82 reviews) | Not enough data | Not enough data | 
| **Support Analytics** | 7.9 (108 reviews) | Not enough data | Not enough data | 

#### Reporting & Analytics

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Reporting** | 7.5 (139 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Dashboards** | 7.3 (137 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Forecasting** | 7.5 (112 reviews) | Not enough data | Not enough data | 

#### Mobile & Social

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Social Collaboration Features** | Feature Not Available | Not enough data | Not enough data | 
| **Social Network Integration** | Feature Not Available | Not enough data | Not enough data | 
| **Mobile User Support** | 6.8 (95 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Platform

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Customization** | 7.4 (81 reviews) | Not enough data | Not enough data | 
| **Workflow Capability** | 7.9 (86 reviews) | Not enough data | Not enough data | 
| **User, Role, and Access Management** | 8.2 (86 reviews) | Not enough data | Not enough data | 
| **Internationalization** | 7.6 (53 reviews) | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | 7.3 (57 reviews) | Not enough data | Not enough data | 
| **Document & Content Mgmt.** | 7.0 (74 reviews) | Not enough data | Not enough data | 
| **Performance and Reliability** | 8.0 (83 reviews) | Not enough data | Not enough data | 
| **Output Document Generation** | 7.3 (77 reviews) | Not enough data | Not enough data | 

#### Integration

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Data Import & Export Tools** | 7.7 (79 reviews) | Not enough data | Not enough data | 
| **Integration APIs** | 8.0 (78 reviews) | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | 8.5 (75 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - CRM

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Autonomous Task Execution** | 6.1 (6 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 5.3 (6 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 6.1 (6 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 5.3 (6 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 5.8 (6 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 5.3 (6 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 6.4 (6 reviews) | Not enough data | Not enough data | 

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **RUN Powered by ADP** | N/A | N/A |
| **Autotask** | N/A | N/A |

#### Email Marketing

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Building and Personalizing Emails** | Not enough data | Not enough data | Not enough data | 
| **Sending Outbound Emails** | Not enough data | Not enough data | Not enough data | 
| **Manage Email Deliverability** | Not enough data | Not enough data | Not enough data | 
| **Automated Email Responses** | Not enough data | Not enough data | Not enough data | 

#### Online Marketing

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Landing Pages and Forms** | Not enough data | Not enough data | Not enough data | 
| **Dynamic Content** | Not enough data | Not enough data | Not enough data | 
| **A/B Testing** | Not enough data | Not enough data | Not enough data | 
| **Mobile Optimized** | Not enough data | Not enough data | Not enough data | 
| **Search Tracking and Optimization** | Not enough data | Not enough data | Not enough data | 

#### Lead Management

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Marketing Lead Database** | Not enough data | Not enough data | Not enough data | 
| **Data Quality Management** | Not enough data | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | Not enough data | 
| **Lead Scoring and Grading** | Not enough data | Not enough data | Not enough data | 
| **Lead Nurturing** | Not enough data | Not enough data | Not enough data | 
| **Online Behavior Tracking** | Not enough data | Not enough data | Not enough data | 
| **Automated Alerts and Tasks** | Not enough data | Not enough data | Not enough data | 
| **CRM Lead Integration** | Not enough data | Not enough data | Not enough data | 

#### Campaign Management

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Program Management** | Not enough data | Not enough data | Not enough data | 
| **Event / Webinar Marketing** | Not enough data | Not enough data | Not enough data | 
| **Calendaring** | Not enough data | Not enough data | Not enough data | 
| **Budgeting** | Not enough data | Not enough data | Not enough data | 

#### Social

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Social Listening** | Not enough data | Not enough data | Not enough data | 
| **Social Sharing** | Not enough data | Not enough data | Not enough data | 
| **Social Campaigns** | Not enough data | Not enough data | Not enough data | 
| **Social Media Engagement** | Not enough data | Not enough data | Not enough data | 
| **Social Media Advertising** | Not enough data | Not enough data | Not enough data | 

#### Reporting & Analytics

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Basic Reporting** | Not enough data | Not enough data | Not enough data | 
| **Web Analytics** | Not enough data | Not enough data | Not enough data | 
| **ROI Analytics** | Not enough data | Not enough data | Not enough data | 
| **Revenue Analytics** | Not enough data | Not enough data | Not enough data | 
| **SEO / Keyword Analytics** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Customization ** | Not enough data | Not enough data | Not enough data | 
| **Workflow Capability** | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | Not enough data | 
| **Output Document Generation** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Marketing Automation

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Integration

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Data Import & Export Tools** | Not enough data | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | Not enough data | 

### Business Intelligence

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 9.5/10 | 9 |
| **RUN Powered by ADP** | N/A | N/A |
| **Autotask** | N/A | N/A |

#### Reports

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Reports Interface** | 9.2 (8 reviews) | Not enough data | Not enough data | 
| **Steps to Answer** | 9.5 (7 reviews) | Not enough data | Not enough data | 
| **Graphs and Charts** | 9.6 (8 reviews) | Not enough data | Not enough data | 
| **Score Cards** | 9.6 (8 reviews) | Not enough data | Not enough data | 
| **Dashboards** | 9.8 (9 reviews) | Not enough data | Not enough data | 

#### Self Service 

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Calculated Fields** | Not enough data | Not enough data | Not enough data | 
| **Data Column Filtering** | Not enough data | Not enough data | Not enough data | 
| **Data Discovery** | Not enough data | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | Not enough data | 
| **Collaboration / Workflow** | Not enough data | Not enough data | Not enough data | 
| **Automodeling** | Not enough data | Not enough data | Not enough data | 

#### Advanced Analytics

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Predictive Analytics** | Not enough data | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | Not enough data | 
| **Big Data Services** | Not enough data | Not enough data | Not enough data | 

#### Building Reports

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Data Transformation** | Not enough data | Not enough data | Not enough data | 
| **Data Modeling** | Not enough data | Not enough data | Not enough data | 
| **WYSIWYG Report Design** | Not enough data | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | Not enough data | 

### Data Visualization

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 9.5/10 | 9 |
| **RUN Powered by ADP** | N/A | N/A |
| **Autotask** | N/A | N/A |

#### Reports

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Reports Interface** | 9.2 (8 reviews) | Not enough data | Not enough data | 
| **Steps to Answer** | 9.5 (7 reviews) | Not enough data | Not enough data | 
| **Graphs and Charts** | 9.6 (8 reviews) | Not enough data | Not enough data | 
| **Score Cards** | 9.6 (8 reviews) | Not enough data | Not enough data | 
| **Dashboards** | 9.8 (9 reviews) | Not enough data | Not enough data | 

#### Reports

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Reports Interface** | Not enough data | Not enough data | Not enough data | 
| **Share Reports** | Not enough data | Not enough data | Not enough data | 
| **Steps to Answer** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Visualization

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Graphs and Charts** | Not enough data | Not enough data | Not enough data | 
| **Score Cards** | Not enough data | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | Not enough data | 
| **Formats** | Not enough data | Not enough data | Not enough data | 

#### Data Updates

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Historical Snapshots** | Not enough data | Not enough data | Not enough data | 
| **Real-Time Updating** | Not enough data | Not enough data | Not enough data | 

#### Collaboration

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Sharing** | Not enough data | Not enough data | Not enough data | 
| **Co-Editing** | Not enough data | Not enough data | Not enough data | 
| **Devices** | Not enough data | Not enough data | Not enough data | 

#### Data Updates

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Historical Snapshots** | Not enough data | Not enough data | Not enough data | 
| **Real-Time Updating** | Not enough data | Not enough data | Not enough data | 
| **Email Reports** | Not enough data | Not enough data | Not enough data | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 7.3/10 | 264 |
| **RUN Powered by ADP** | N/A | N/A |
| **Autotask** | N/A | N/A |

#### Ticket and Case Management

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Ticket creation user experience** | 8.6 (235 reviews) | Not enough data | Not enough data | 
| **Ticket response user experience** | 8.3 (231 reviews) | Not enough data | Not enough data | 
| **Workflow** | 8.3 (228 reviews) | Not enough data | Not enough data | 
| **Response Automation** | 8.4 (215 reviews) | Not enough data | Not enough data | 
| **SLA Management** | 8.1 (201 reviews) | Not enough data | Not enough data | 
| **Attachments/Screencasts** | 7.7 (217 reviews) | Not enough data | Not enough data | 
| **Ticket Collaboration** | 8.3 (225 reviews) | Not enough data | Not enough data | 
| **Customer and Contacts Database** | 8.4 (167 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **AI Text Generation** | 6.3 (9 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 6.1 (9 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Autonomous Task Execution** | 4.4 (6 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 4.4 (6 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 4.7 (6 reviews) | Not enough data | Not enough data | 

#### Communication Channels

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Customer Portal** | 7.6 (178 reviews) | Not enough data | Not enough data | 
| **Email to Case** | 8.5 (212 reviews) | Not enough data | Not enough data | 
| **Chat/Live Support** | 7.7 (137 reviews) | Not enough data | Not enough data | 
| **Social Integration** | 7.1 (109 reviews) | Not enough data | Not enough data | 
| **Voice** | 7.5 (77 reviews) | Not enough data | Not enough data | 

#### Platform

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Mobile User Support** | 6.5 (86 reviews) | Not enough data | Not enough data | 
| **Customization ** | 7.7 (96 reviews) | Not enough data | Not enough data | 
| **User, Role, and Access Management** | 8.4 (105 reviews) | Not enough data | Not enough data | 
| **Integration** | 7.8 (94 reviews) | Not enough data | Not enough data | 
| **Reporting** | 7.5 (195 reviews) | Not enough data | Not enough data | 
| **Dashboards** | 7.5 (203 reviews) | Not enough data | Not enough data | 

### Core HR

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **RUN Powered by ADP** | 8.7/10 | 1711 |
| **Autotask** | N/A | N/A |

#### Core HR

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Organization Management** | Not enough data | Feature Not Available | Not enough data | 
| **Time, Attendance, and PTO** | Not enough data | 8.7 (285 reviews) | Not enough data | 
| **Expense Management** | Not enough data | Feature Not Available | Not enough data | 
| **Salary Structures** | Not enough data | Feature Not Available | Not enough data | 
| **Compliance** | Not enough data | 9.2 (289 reviews) | Not enough data | 
| **Benefits Administration** | Not enough data | 8.5 (263 reviews) | Not enough data | 

#### Generative AI

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | 7.9 (109 reviews) | Not enough data | 

#### Platform

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Customization ** | Not enough data | 8.3 (1403 reviews) | Not enough data | 
| **Integration APIs** | Not enough data | 8.0 (1265 reviews) | Not enough data | 
| **Internationalization** | Not enough data | Feature Not Available | Not enough data | 
| **User, Role, and Access Management** | Not enough data | 9.0 (1446 reviews) | Not enough data | 
| **Performance** | Not enough data | 9.3 (1478 reviews) | Not enough data | 
| **Mobility** | Not enough data | 9.0 (1378 reviews) | Not enough data | 
| **Reporting** | Not enough data | 9.0 (1468 reviews) | Not enough data | 
| **Dashboards** | Not enough data | 9.1 (1467 reviews) | Not enough data | 

### Payroll

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **RUN Powered by ADP** | 9.0/10 | 3222 |
| **Autotask** | N/A | N/A |

#### Employee Self Service

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Web Portal** | Not enough data | 9.1 (2363 reviews) ✓ Verified | Not enough data | 
| **Benefits Manager** | Not enough data | 8.6 (1987 reviews) ✓ Verified | Not enough data | 
| **Mobile** | Not enough data | 8.9 (2143 reviews) ✓ Verified | Not enough data | 

#### Administration

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Payroll Entry** | Not enough data | 9.4 (2785 reviews) ✓ Verified | Not enough data | 
| **Time Off Accrual** | Not enough data | 8.6 (2110 reviews) ✓ Verified | Not enough data | 
| **Direct Deposit** | Not enough data | 9.6 (2454 reviews) ✓ Verified | Not enough data | 
| **Expense Reimbursement** | Not enough data | 8.7 (1942 reviews) ✓ Verified | Not enough data | 
| **Pre-tax Deductions** | Not enough data | 9.2 (2201 reviews) ✓ Verified | Not enough data | 
| **Wage Garnishment** | Not enough data | 8.8 (1982 reviews) ✓ Verified | Not enough data | 
| **Approvals** | Not enough data | 8.9 (1921 reviews) ✓ Verified | Not enough data | 
| **Check/W-2 Printing** | Not enough data | 9.2 (2129 reviews) ✓ Verified | Not enough data | 
| **Check/W-2 Delivery** | Not enough data | 9.2 (2178 reviews) ✓ Verified | Not enough data | 

#### Taxes

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Tax Calculation** | Not enough data | 9.4 (2469 reviews) ✓ Verified | Not enough data | 
| **Tax Filing** | Not enough data | 9.3 (2373 reviews) ✓ Verified | Not enough data | 
| **Automatic Tax Payment** | Not enough data | 9.3 (2272 reviews) ✓ Verified | Not enough data | 

#### Integration

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **API / Integration** | Not enough data | 8.4 (1783 reviews) ✓ Verified | Not enough data | 
| **Time Tracking Integration** | Not enough data | 8.4 (1807 reviews) ✓ Verified | Not enough data | 
| **Accounting Integration** | Not enough data | 8.4 (1822 reviews) ✓ Verified | Not enough data | 
| **Core HR Integration** | Not enough data | 8.3 (1684 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Reporting and Dashboards** | Not enough data | 9.0 (2285 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | Not enough data | 9.1 (2179 reviews) ✓ Verified | Not enough data | 
| **Performance and Reliability** | Not enough data | 9.3 (2462 reviews) ✓ Verified | Not enough data | 
| **Scalability** | Not enough data | 9.2 (2153 reviews) ✓ Verified | Not enough data | 

### Time & Attendance

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **RUN Powered by ADP** | 8.8/10 | 484 |
| **Autotask** | N/A | N/A |

#### Automation

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Process Automation** | Not enough data | 8.8 (391 reviews) | Not enough data | 

#### Logistics

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Dashboards & Reporting** | Not enough data | 8.8 (398 reviews) | Not enough data | 
| **Data Collection** | Not enough data | 8.8 (374 reviews) | Not enough data | 
| **Lanuguage Options** | Not enough data | 8.7 (327 reviews) | Not enough data | 

#### Management

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Schedule Creation Tools** | Not enough data | 8.2 (333 reviews) | Not enough data | 
| **Schedule Management** | Not enough data | 8.4 (349 reviews) | Not enough data | 
| **Employee Leave Management** | Not enough data | 8.5 (360 reviews) | Not enough data | 
| **User Access** | Not enough data | 9.0 (408 reviews) | Not enough data | 
| **User Role Access** | Not enough data | 8.9 (401 reviews) | Not enough data | 
| **Employee Information** | Not enough data | 9.3 (430 reviews) | Not enough data | 
| **Employee Information Automation** | Not enough data | 8.9 (374 reviews) | Not enough data | 

#### Monitoring

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Regulations Enforcement** | Not enough data | 9.0 (370 reviews) | Not enough data | 
| **Compliance Monitoring** | Not enough data | 9.0 (370 reviews) | Not enough data | 
| **Integration** | Not enough data | 8.9 (355 reviews) | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **RUN Powered by ADP** | N/A | N/A |
| **Autotask** | 7.5/10 | 209 |

#### Administration

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Change Management** | Not enough data | Not enough data | 8.0 (179 reviews) | 
| **Asset Management** | Not enough data | Not enough data | 7.9 (182 reviews) | 
| **Reports & Analytics** | Not enough data | Not enough data | 8.0 (191 reviews) | 

#### Service Desk

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Help Desk** | Not enough data | Not enough data | 9.0 (189 reviews) | 
| **Incident Reports** | Not enough data | Not enough data | 8.4 (182 reviews) | 
| **Process Workflow** | Not enough data | Not enough data | 8.3 (189 reviews) | 

#### Management

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Reporting** | Not enough data | Not enough data | 8.2 (187 reviews) | 
| **Administration Console** | Not enough data | Not enough data | 8.2 (184 reviews) | 
| **Access Management** | Not enough data | Not enough data | 8.3 (181 reviews) | 
| **Asset Management** | Not enough data | Not enough data | 7.9 (178 reviews) | 
| **Policy Dictation** | Not enough data | Not enough data | 7.5 (171 reviews) | 

#### Functionality

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Ticketing System** | Not enough data | Not enough data | 9.2 (189 reviews) | 
| **Performance Logging** | Not enough data | Not enough data | 8.3 (177 reviews) | 
| **Alerting** | Not enough data | Not enough data | 8.5 (180 reviews) | 
| **Automation** | Not enough data | Not enough data | 8.3 (187 reviews) | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 5.1 (13 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 5.3 (12 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 6.9 (15 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 5.9 (11 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 6.1 (11 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 5.3 (11 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 6.2 (11 reviews) | 

### Job Description Management

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **RUN Powered by ADP** | 9.0/10 | 1661 |
| **Autotask** | N/A | N/A |

#### Basics

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Interoperability** | Not enough data | 8.8 (64 reviews) | Not enough data | 
| **Performance** | Not enough data | 9.2 (68 reviews) | Not enough data | 
| **Reporting** | Not enough data | 9.2 (69 reviews) | Not enough data | 

#### Content

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Automation** | Not enough data | 9.2 (65 reviews) | Not enough data | 
| **Content Creation** | Not enough data | 8.5 (62 reviews) | Not enough data | 
| **Distribution Features** | Not enough data | 8.9 (60 reviews) | Not enough data | 

#### Logistics

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Integrations & APIs** | Not enough data | Feature Not Available | Not enough data | 
| **User, Role and Access Management** | Not enough data | Feature Not Available | Not enough data | 

#### Recruiting and Onboarding

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Job Posting** | Not enough data | 9.1 (66 reviews) | Not enough data | 

#### Platform

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Customization ** | Not enough data | 8.3 (1403 reviews) | Not enough data | 
| **Integration APIs** | Not enough data | 8.0 (1265 reviews) | Not enough data | 
| **Internationalization** | Not enough data | Feature Not Available | Not enough data | 
| **User, Role, and Access Management** | Not enough data | 9.0 (1446 reviews) | Not enough data | 
| **Performance** | Not enough data | 9.3 (1478 reviews) | Not enough data | 
| **Mobility** | Not enough data | 9.0 (1378 reviews) | Not enough data | 
| **Reporting** | Not enough data | 9.0 (1468 reviews) | Not enough data | 
| **Dashboards** | Not enough data | 9.1 (1467 reviews) | Not enough data | 

### Background Check

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **RUN Powered by ADP** | 8.8/10 | 136 |
| **Autotask** | N/A | N/A |

#### Background Check Administration

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Screening and Assessments** | Not enough data | 9.1 (114 reviews) ✓ Verified | Not enough data | 
| **Compliance** | Not enough data | 9.1 (112 reviews) ✓ Verified | Not enough data | 
| **Dashboard** | Not enough data | 9.2 (117 reviews) ✓ Verified | Not enough data | 

#### Background Check Data

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Real-Time Tracking** | Not enough data | 9.0 (106 reviews) ✓ Verified | Not enough data | 
| **Platform Search** | Not enough data | 8.8 (102 reviews) ✓ Verified | Not enough data | 
| **Alerts and Notifications** | Not enough data | 8.9 (108 reviews) ✓ Verified | Not enough data | 

#### Background Check Additional Functionality

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Integrations** | Not enough data | 8.8 (96 reviews) ✓ Verified | Not enough data | 
| **Mobility** | Not enough data | 8.8 (100 reviews) ✓ Verified | Not enough data | 
| **Messaging** | Not enough data | 8.6 (97 reviews) ✓ Verified | Not enough data | 

#### AI Insight Check - Background Check

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Insight Check** | Not enough data | 8.3 (36 reviews) | Not enough data | 

#### AI Investigation and Verification - Background Check

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Verification** | Not enough data | 8.3 (36 reviews) | Not enough data | 

### Harassment Prevention Training

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **RUN Powered by ADP** | 8.7/10 | 74 |
| **Autotask** | N/A | N/A |

#### Platform Content

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Content Library** | Not enough data | 8.9 (59 reviews) | Not enough data | 
| **Platform Search** | Not enough data | 8.9 (55 reviews) | Not enough data | 
| **Automation** | Not enough data | 8.8 (53 reviews) | Not enough data | 

#### Platform Basics

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Reporting** | Not enough data | 8.6 (60 reviews) | Not enough data | 
| **Interoperability** | Not enough data | 8.3 (50 reviews) | Not enough data | 
| **Performance** | Not enough data | 8.7 (57 reviews) | Not enough data | 

#### Platform Additional Functionality

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Dashboard** | Not enough data | 8.8 (64 reviews) | Not enough data | 
| **Cloud** | Not enough data | 8.1 (50 reviews) | Not enough data | 
| **Mobility** | Not enough data | 8.9 (58 reviews) | Not enough data | 

### Professional Services Automation

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 6.4/10 | 53 |
| **RUN Powered by ADP** | N/A | N/A |
| **Autotask** | 6.8/10 | 227 |

#### Customer Management

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Customer Profiles** | 7.3 (48 reviews) | Not enough data | 8.0 (184 reviews) ✓ Verified | 
| **Sales** | 6.9 (49 reviews) | Not enough data | 7.2 (178 reviews) ✓ Verified | 
| **Marketing** | 5.7 (44 reviews) | Not enough data | 6.1 (173 reviews) ✓ Verified | 
| **Client Portal** | 6.7 (51 reviews) | Not enough data | 7.1 (181 reviews) ✓ Verified | 

#### Project Management

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Project Planning** | 6.6 (49 reviews) | Not enough data | 6.9 (182 reviews) | 
| **Project Tracking** | 6.6 (49 reviews) | Not enough data | 7.1 (185 reviews) ✓ Verified | 
| **Resource Definition** | 6.6 (48 reviews) | Not enough data | 7.3 (173 reviews) ✓ Verified | 
| **Resource Management** | 7.2 (50 reviews) | Not enough data | 7.6 (177 reviews) ✓ Verified | 

#### Accounting

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Revenue Recognition** | 6.7 (48 reviews) | Not enough data | 7.2 (173 reviews) | 
| **Invoice Management** | 7.4 (50 reviews) | Not enough data | 7.3 (177 reviews) ✓ Verified | 
| **Payments** | 6.8 (47 reviews) | Not enough data | 6.4 (165 reviews) | 
| **Project Accounting** | 6.6 (44 reviews) | Not enough data | 6.8 (170 reviews) | 
| **Budget Tracking** | 6.5 (44 reviews) | Not enough data | 6.5 (167 reviews) ✓ Verified | 

#### Portfolio Management

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Portfolio Definition** | 6.1 (44 reviews) | Not enough data | 6.7 (167 reviews) | 
| **Portfolio Performance** | 6.0 (43 reviews) | Not enough data | 6.7 (166 reviews) | 
| **Risk** | 6.1 (43 reviews) | Not enough data | 6.6 (163 reviews) | 
| **Portfolio Mix** | 6.2 (42 reviews) | Not enough data | 6.6 (162 reviews) | 

#### Analytics

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Forecasting** | 6.0 (44 reviews) | Not enough data | 6.7 (165 reviews) ✓ Verified | 
| **Reporting** | 6.6 (49 reviews) | Not enough data | 7.5 (184 reviews) ✓ Verified | 
| **KPIs** | 6.1 (47 reviews) | Not enough data | 7.4 (167 reviews) ✓ Verified | 

#### Administration

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Standard Integrations** | 7.3 (50 reviews) | Not enough data | 7.8 (191 reviews) ✓ Verified | 
| **Workflow** | 7.5 (51 reviews) | Not enough data | 8.2 (183 reviews) ✓ Verified | 
| **Access Management** | 7.4 (47 reviews) | Not enough data | 8.0 (174 reviews) ✓ Verified | 

#### Platform

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **APIs** | 7.0 (45 reviews) | Not enough data | 8.3 (176 reviews) ✓ Verified | 
| **Internationalization** | 6.2 (42 reviews) | Not enough data | 7.4 (159 reviews) ✓ Verified | 
| **Performance and Reliability** | 6.9 (48 reviews) | Not enough data | 8.5 (184 reviews) ✓ Verified | 
| **Mobile** | 5.6 (47 reviews) | Not enough data | 6.4 (164 reviews) ✓ Verified | 
| **Offline Access** | 4.8 (43 reviews) | Not enough data | 4.7 (160 reviews) ✓ Verified | 

#### Generative AI

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **AI Text Generation** | 4.2 (28 reviews) | Not enough data | 5.8 (89 reviews) | 
| **AI Text Summarization** | 4.3 (28 reviews) | Not enough data | 6.1 (88 reviews) | 

#### Artificial Intelligence - Professional Services Automation

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Predictive Forecasting** | Not enough data | Not enough data | 5.2 (33 reviews) | 
| **Smart task suggestions** | Not enough data | Not enough data | 4.9 (32 reviews) | 
| **Automated workflows** | Not enough data | Not enough data | 6.5 (37 reviews) | 

#### Agentic AI - Professional Services Automation

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 5.5 (33 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 5.4 (34 reviews) | 

### Contractor Payments

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **RUN Powered by ADP** | 9.4/10 | 13 |
| **Autotask** | N/A | N/A |

#### Platform Basics

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Performance** | Not enough data | 10.0 (7 reviews) | Not enough data | 
| **Portal** | Not enough data | 9.2 (6 reviews) | Not enough data | 

#### Platform Administration

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Integrations** | Not enough data | 9.0 (5 reviews) | Not enough data | 
| **Compliance** | Not enough data | 10.0 (10 reviews) | Not enough data | 
| **Reporting** | Not enough data | 9.6 (8 reviews) | Not enough data | 

#### Platform Payment Content

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Document management** | Not enough data | 9.0 (8 reviews) | Not enough data | 
| **Invoicing Tool** | Not enough data | Not enough data | Not enough data | 
| **Wage access** | Not enough data | 8.9 (6 reviews) | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 9.4/10 | 18 |
| **RUN Powered by ADP** | N/A | N/A |
| **Autotask** | N/A | N/A |

#### Generative AI

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Survey Management

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Brand Design Consistency** | 9.4 (17 reviews) | Not enough data | Not enough data | 
| **Survey Deployment** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | 9.7 (17 reviews) | Not enough data | Not enough data | 
| **Device Responsiveness** | 9.6 (15 reviews) | Not enough data | Not enough data | 

#### Process Management

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Feedback Aggregation** | 9.5 (16 reviews) | Not enough data | Not enough data | 
| **Trigger Alerts** | 9.3 (16 reviews) | Not enough data | Not enough data | 
| **Real-Time Analysis** | 9.5 (16 reviews) | Not enough data | Not enough data | 
| **Real-Time Action** | 9.4 (16 reviews) | Not enough data | Not enough data | 

#### System Management

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Security** | 9.0 (13 reviews) | Not enough data | Not enough data | 
| **System Monitoring** | Not enough data | Not enough data | Not enough data | 

### Talent Management

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **RUN Powered by ADP** | N/A | N/A |
| **Autotask** | N/A | N/A |

#### Generative AI

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Recruiting

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **RUN Powered by ADP** | N/A | N/A |
| **Autotask** | N/A | N/A |

#### Generative AI

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Talent Acquisition Suites

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **RUN Powered by ADP** | N/A | N/A |
| **Autotask** | N/A | N/A |

#### Generative AI

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Onboarding

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **RUN Powered by ADP** | 8.5/10 | 1696 |
| **Autotask** | N/A | N/A |

#### Agentic AI - Onboarding

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.4 (176 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 7.5 (183 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 7.5 (182 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 7.6 (179 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 7.7 (179 reviews) | Not enough data | 

#### Platform Content

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Forms Library** | Not enough data | 8.9 (426 reviews) | Not enough data | 
| **E-Forms** | Not enough data | 8.8 (421 reviews) | Not enough data | 
| **E-Signature** | Not enough data | 8.9 (410 reviews) | Not enough data | 
| **Background Checks** | Not enough data | 8.3 (377 reviews) | Not enough data | 
| **Offer Letter Approvals** | Not enough data | 8.2 (352 reviews) | Not enough data | 
| **Offer Letter Templates** | Not enough data | Feature Not Available | Not enough data | 

#### Platform Additional Functionality

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Self-Service Portal** | Not enough data | 9.0 (422 reviews) | Not enough data | 
| **Automated Team Introductions** | Not enough data | Feature Not Available | Not enough data | 
| **Compliance Training** | Not enough data | 8.6 (371 reviews) | Not enough data | 
| **Automated Onboarding Workflows** | Not enough data | 8.8 (387 reviews) | Not enough data | 
| **Onboarding Notifications** | Not enough data | 8.9 (404 reviews) | Not enough data | 

#### Platform Data

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Time-to-Productivity Reporting** | Not enough data | Feature Not Available | Not enough data | 
| **Onboarding Process Reporting** | Not enough data | Feature Not Available | Not enough data | 
| **Visualization** | Not enough data | Feature Not Available | Not enough data | 

#### Platform

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Customization ** | Not enough data | 8.3 (1403 reviews) | Not enough data | 
| **Integration APIs** | Not enough data | 8.0 (1265 reviews) | Not enough data | 
| **Internationalization** | Not enough data | Feature Not Available | Not enough data | 
| **User, Role, and Access Management** | Not enough data | 9.0 (1446 reviews) | Not enough data | 
| **Performance** | Not enough data | 9.3 (1478 reviews) | Not enough data | 
| **Mobility** | Not enough data | 9.0 (1378 reviews) | Not enough data | 
| **Reporting** | Not enough data | 9.0 (1468 reviews) | Not enough data | 
| **Dashboards** | Not enough data | 9.1 (1467 reviews) | Not enough data | 

#### Recruiting and Onboarding

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Interview Scheduling** | Not enough data | 8.1 (331 reviews) | Not enough data | 
| **Onboarding** | Not enough data | 8.9 (419 reviews) | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 6.3/10 | 12 |
| **RUN Powered by ADP** | N/A | N/A |
| **Autotask** | 6.7/10 | 263 |

#### Incident Management

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Automate Ticket Routing** | 7.6 (11 reviews) | Not enough data | 8.1 (238 reviews) | 
| **Ticket Prioritization** | 7.3 (11 reviews) | Not enough data | 8.4 (237 reviews) | 
| **Ticket Notifications** | 8.5 (11 reviews) | Not enough data | 8.4 (240 reviews) | 
| **Knowledge Base** | 7.0 (11 reviews) | Not enough data | 7.0 (232 reviews) | 
| **Knowledge Base/Ticket Integration** | 6.4 (12 reviews) | Not enough data | 7.2 (231 reviews) | 

#### Reporting

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Dashboards** | 7.3 (11 reviews) | Not enough data | 8.7 (241 reviews) | 
| **Time Tracking** | 7.7 (11 reviews) | Not enough data | 8.9 (245 reviews) | 
| **Surveys** | 6.5 (11 reviews) | Not enough data | 7.4 (227 reviews) | 

#### Access & Usability

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Mobile** | 6.5 (10 reviews) | Not enough data | 6.1 (230 reviews) | 
| **Self Service** | 7.8 (9 reviews) | Not enough data | 7.9 (231 reviews) | 
| **Active Directory** | 6.7 (9 reviews) | Not enough data | 7.2 (224 reviews) | 
| **Multi-Channel Access** | 6.7 (9 reviews) | Not enough data | 7.5 (228 reviews) | 

#### Agentic AI - Service Desk

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Autonomous Task Execution** | 4.2 (6 reviews) | Not enough data | 5.4 (16 reviews) | 
| **Multi-step Planning** | 6.1 (6 reviews) | Not enough data | 5.3 (15 reviews) | 
| **Cross-system Integration** | 5.0 (6 reviews) | Not enough data | 6.1 (17 reviews) | 
| **Adaptive Learning** | 4.7 (6 reviews) | Not enough data | 4.4 (15 reviews) | 
| **Natural Language Interaction** | 4.2 (6 reviews) | Not enough data | 3.9 (15 reviews) | 
| **Proactive Assistance** | 4.4 (6 reviews) | Not enough data | 4.3 (15 reviews) | 
| **Decision Making** | 4.7 (6 reviews) | Not enough data | 5.0 (15 reviews) | 

### Employee Engagement

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **RUN Powered by ADP** | 8.9/10 | 1666 |
| **Autotask** | N/A | N/A |

#### Platform Basics

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Performance Benchmarking** | Not enough data | Feature Not Available | Not enough data | 
| **Reporting & Dashboards** | Not enough data | Feature Not Available | Not enough data | 
| **Interoperability** | Not enough data | 8.8 (96 reviews) | Not enough data | 

#### Platform Content

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Employee Pulse Surveys** | Not enough data | Feature Not Available | Not enough data | 
| **Survey Customization** | Not enough data | Feature Not Available | Not enough data | 
| **Goal and Challenge Creation** | Not enough data | 8.8 (92 reviews) | Not enough data | 
| **Science-based templates** | Not enough data | Feature Not Available | Not enough data | 

#### Platform Additional Functionality

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Employee Segmenting** | Not enough data | Feature Not Available | Not enough data | 
| **Goal and Challenge Creation** | Not enough data | 8.8 (92 reviews) | Not enough data | 
| **Peer Recognition** | Not enough data | Feature Not Available | Not enough data | 
| **Social Feedback Portal** | Not enough data | Feature Not Available | Not enough data | 

#### Platform

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Customization ** | Not enough data | 8.3 (1403 reviews) | Not enough data | 
| **Integration APIs** | Not enough data | 8.0 (1265 reviews) | Not enough data | 
| **Internationalization** | Not enough data | Feature Not Available | Not enough data | 
| **User, Role, and Access Management** | Not enough data | 9.0 (1446 reviews) | Not enough data | 
| **Performance** | Not enough data | 9.3 (1478 reviews) | Not enough data | 
| **Mobility** | Not enough data | 9.0 (1378 reviews) | Not enough data | 
| **Reporting** | Not enough data | 9.0 (1468 reviews) | Not enough data | 
| **Dashboards** | Not enough data | 9.1 (1467 reviews) | Not enough data | 

### Training eLearning

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **RUN Powered by ADP** | 8.7/10 | 1658 |
| **Autotask** | N/A | N/A |

#### Platform

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Customization ** | Not enough data | 8.3 (1403 reviews) | Not enough data | 
| **Integration APIs** | Not enough data | 8.0 (1265 reviews) | Not enough data | 
| **Internationalization** | Not enough data | Feature Not Available | Not enough data | 
| **User, Role, and Access Management** | Not enough data | 9.0 (1446 reviews) | Not enough data | 
| **Performance** | Not enough data | 9.3 (1478 reviews) | Not enough data | 
| **Mobility** | Not enough data | 9.0 (1378 reviews) | Not enough data | 
| **Reporting** | Not enough data | 9.0 (1468 reviews) | Not enough data | 
| **Dashboards** | Not enough data | 9.1 (1467 reviews) | Not enough data | 

### Pre-Employment Screening

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **RUN Powered by ADP** | 8.9/10 | 1658 |
| **Autotask** | N/A | N/A |

#### Platform

| Feature | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Customization ** | Not enough data | 8.3 (1403 reviews) | Not enough data | 
| **Integration APIs** | Not enough data | 8.0 (1265 reviews) | Not enough data | 
| **Internationalization** | Not enough data | Feature Not Available | Not enough data | 
| **User, Role, and Access Management** | Not enough data | 9.0 (1446 reviews) | Not enough data | 
| **Performance** | Not enough data | 9.3 (1478 reviews) | Not enough data | 
| **Mobility** | Not enough data | 9.0 (1378 reviews) | Not enough data | 
| **Reporting** | Not enough data | 9.0 (1468 reviews) | Not enough data | 
| **Dashboards** | Not enough data | 9.1 (1467 reviews) | Not enough data | 

---
## Categories

**Unique to ConnectWise PSA (8):** [CRM Software](https://www.g2.com/categories/crm), [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation), [Service Desk Software](https://www.g2.com/categories/service-desk), [Help Desk Software](https://www.g2.com/categories/help-desk), [Marketing Automation Software](https://www.g2.com/categories/marketing-automation), [Data Visualization Tools](https://www.g2.com/categories/data-visualization-tools), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Other IT Management Software](https://www.g2.com/categories/other-it-management)

**Unique to RUN Powered by ADP (9):** [Payroll Software](https://www.g2.com/categories/payroll), [Core HR Software](https://www.g2.com/categories/core-hr), [Time & Attendance Software](https://www.g2.com/categories/time-attendance), [Onboarding Software](https://www.g2.com/categories/onboarding-software), [Job Description Management Software](https://www.g2.com/categories/job-description-management), [Background Check Software](https://www.g2.com/categories/background-check), [Employee Engagement Software](https://www.g2.com/categories/employee-engagement), [Harassment Prevention Training  Software](https://www.g2.com/categories/harassment-prevention-training), [ Contractor Payment Software](https://www.g2.com/categories/contractor-payments)

**Unique to Autotask (3):** [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk)


---
## Reviewer Demographics

### By Company Size

| Segment | ConnectWise PSA | RUN Powered by ADP | Autotask | 
|---|---|---|---|
| **Small-Business** | 66.1% | 94.7% | 68.7% | 
| **Mid-Market** | 28.1% | 5.0% | 28.2% | 
| **Enterprise** | 5.8% | 0.3% | 3.2% | 

### By Industry

#### ConnectWise PSA

- **Information Technology and Services:** 60.5%
- **Computer & Network Security:** 8.3%
- **Computer Networking:** 5.1%
- **Computer Software:** 4.0%
- **Telecommunications:** 3.2%
- **Marketing and Advertising:** 2.2%
- **Accounting:** 2.0%
- **Consulting:** 1.1%
- **Non-Profit Organization Management:** 0.9%
- **Computer Hardware:** 0.7%
- **Other:** 12.1%

#### RUN Powered by ADP

- **Construction:** 10.2%
- **Accounting:** 6.0%
- **Hospital & Health Care:** 4.7%
- **Health, Wellness and Fitness:** 4.5%
- **Non-Profit Organization Management:** 4.1%
- **Retail:** 4.0%
- **Real Estate:** 3.0%
- **Medical Practice:** 2.6%
- **Consumer Services:** 2.6%
- **Insurance:** 2.5%
- **Other:** 55.7%

#### Autotask

- **Information Technology and Services:** 53.1%
- **Computer & Network Security:** 16.9%
- **Computer Software:** 5.8%
- **Computer Networking:** 3.2%
- **Consulting:** 2.3%
- **Telecommunications:** 2.2%
- **Information Services:** 2.2%
- **Manufacturing:** 0.9%
- **Hospital & Health Care:** 0.9%
- **Marketing and Advertising:** 0.9%
- **Other:** 11.7%

---
## Alternatives

### Alternatives to ConnectWise PSA

- [Accelo](https://www.g2.com/products/accelo/reviews) — 4.4/5 stars (554 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25791 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13810 reviews)
- [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) — 4.3/5 stars (712 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1866 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6944 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1618 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews)

### Alternatives to RUN Powered by ADP

- [Paycom](https://www.g2.com/products/paycom/reviews) — 4.5/5 stars (6394 reviews)
- [Paycor](https://www.g2.com/products/paycor/reviews) — 3.9/5 stars (1333 reviews)
- [Rippling](https://www.g2.com/products/rippling/reviews) — 4.8/5 stars (12753 reviews)
- [Gusto](https://www.g2.com/products/gusto/reviews) — 4.6/5 stars (10549 reviews)
- [Paychex](https://www.g2.com/products/paychex/reviews) — 4.1/5 stars (1699 reviews)
- [Paylocity](https://www.g2.com/products/paylocity/reviews) — 4.4/5 stars (5319 reviews)
- [BambooHR](https://www.g2.com/products/bamboohr/reviews) — 4.4/5 stars (5273 reviews)
- [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) — 4.1/5 stars (1627 reviews)
- [Patriot Software](https://www.g2.com/products/patriot-software/reviews) — 4.8/5 stars (619 reviews)
- [OnPay](https://www.g2.com/products/onpay/reviews) — 4.8/5 stars (412 reviews)

### Alternatives to Autotask

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1146 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1866 reviews)
- [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) — 4.3/5 stars (712 reviews)
- [Accelo](https://www.g2.com/products/accelo/reviews) — 4.4/5 stars (554 reviews)
- [SuiteProjects Pro](https://www.g2.com/products/suiteprojects-pro/reviews) — 3.7/5 stars (231 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews)
- [Kantata Professional Services Automation (formerly Mavenlink+ Kimble)](https://www.g2.com/products/kantata-professional-services-automation-formerly-mavenlink-kimble/reviews) — 4.2/5 stars (1512 reviews)
- [Deltek Replicon Time](https://www.g2.com/products/deltek-replicon-time/reviews) — 4.3/5 stars (789 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (747 reviews)

---
## Top Discussions

### ConnectWise PSA

- Title: [What is BrightGuage used for?](https://www.g2.com/discussions/what-is-brightguage-used-for) — 1 comment
  > **Top comment:** "to create dashboards, reports, and track goals using data from various applications and services"
- Title: [What applications does this tie to in order to maximimize use of other programs?](https://www.g2.com/discussions/what-applications-does-this-tie-to-in-order-to-maximimize-use-of-other-programs) — 1 comment, 1 upvote
  > **Top comment:** "I am not familiar with the programs you mention, but we somehow integrated with Hubspot for our sales and marketing teams. I was not part of the integration..."

### RUN Powered by ADP

- Title: [What is RUN Powered by ADP used for?](https://www.g2.com/discussions/what-is-run-powered-by-adp-used-for) — 2 comments, 1 upvote
  > **Top comment:** "RUN Powered by ADP is a cloud-based payroll and HR solution designed specifically for small to mid-sized businesses. It provides a range of services to help..."
- Title: [What is the difference between ADP run and ADP Workforce Now?](https://www.g2.com/discussions/run-powered-by-adp-what-is-the-difference-between-adp-run-and-adp-workforce-now) — 2 comments, 1 upvote
  > **Top comment:** "Since you gave me the run-around and never gave me the gift that you promised after I contacted you half a dozen times, I don't want anything to do with your..."
- Title: [How do I run payroll on ADP?](https://www.g2.com/discussions/how-do-i-run-payroll-on-adp) — 2 comments, 1 upvote
  > **Top comment:** "Follow these steps: 

Log in to your portal 

Click the big blue link that says " Run Payroll" on your Home Screen 

It will take you to another screen..."
- Title: [WHAT IS RUN Powered by ADP?](https://www.g2.com/discussions/what-is-run-powered-by-adp) — 2 comments
  > **Top comment:** "It is a way to do the payroll"
- Title: [Why am I not getting the w=2's](https://www.g2.com/discussions/why-am-i-not-getting-the-w-2-s) — 2 comments, 1 upvote
  > **Top comment:** "W'2s can be printed out once you are allowed access to the site as a user by your company. If you are the one running payroll then you can click on an..."

### Autotask

- Title: [What is Autotask Professional Services Automation (PSA) used for?](https://www.g2.com/discussions/what-is-autotask-professional-services-automation-psa-used-for) — 2 comments, 1 upvote
  > **Top comment:** "A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/connectwise-psa-vs-run-powered-by-adp-vs-autotask)