Compare ConnectWise PSA and Rocketlane 
At a Glance
Market Segments
Small-Business (67.0% of reviews)
Mid-Market (56.3% of reviews)
Entry-Level Pricing
No pricing available
$49.00 1 user/month (paid annually)
ConnectWise PSA
Star Rating
(518)3.9 out of 5
Market Segments
Small-Business (67.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ConnectWise PSARocketlane
Star Rating
(799)4.7 out of 5
Market Segments
Mid-Market (56.3% of reviews)
Pros & Cons
Entry-Level Pricing
$49.00 1 user/month (paid annually)
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Rocketlane excels in user experience, with many praising its impressive and intuitive interface. Users appreciate the ability to create tasks and dependencies easily, which enhances their project management capabilities.
- According to verified reviews, ConnectWise PSA is recognized for its comprehensive suite that integrates various functions like ticketing, time tracking, and billing. Users highlight that this all-in-one approach significantly reduces manual work and keeps operations organized.
- Users say that Rocketlane's support team is exceptional, often going above and beyond to assist clients. This level of support contributes to a more seamless experience, making it easier for teams to adapt and utilize the software effectively.
- Reviewers mention that while ConnectWise PSA offers robust features for managing MSP operations, some users have encountered challenges with configuration and setup, which can hinder the initial experience for new users.
- G2 reviewers highlight that Rocketlane's project tracking and reporting capabilities are top-notch, allowing teams to gain insights and manage their workflows more efficiently. This has led to a significant improvement in operational efficiency for many users.
- According to recent feedback, ConnectWise PSA is particularly valued for its time tracking features, which users find easy to navigate. However, some feel that the overall user interface could benefit from modernization to enhance usability further.
Pricing
Entry-Level Pricing
ConnectWise PSA
No pricing availableRocketlane
Standard
$49.00
1 user/month (paid annually)
Min 5 users. $59/user when paid monthly
- Everything in Essential
- Status update templates
- Custom Domains
Free Trial
ConnectWise PSA
No trial information availableRocketlane
Free Trial is available
Ratings
Meets Requirements
8.3
436
9.1
432
Ease of Use
7.2
443
9.2
593
Ease of Setup
6.2
226
8.9
358
Ease of Admin
7.1
214
9.3
218
Quality of Support
7.3
408
9.6
410
Has the product been a good partner in doing business?
7.4
212
9.5
217
Product Direction (% positive)
6.9
427
9.5
395
Features by Category
Sales Force Automation
8.5
137
|
Verified
Not enough data
7.9
95
|
Verified
Not enough data
7.8
125
|
Verified
Not enough data
8.3
139
|
Verified
Not enough data
7.6
101
|
Verified
Not enough data
8.3
128
Not enough data
8.0
114
|
Verified
Not enough data
8.1
114
|
Verified
Not enough data
8.4
124
|
Verified
Not enough data
Marketing Automation
7.3
85
|
Verified
Not enough data
7.2
88
|
Verified
Not enough data
7.4
94
|
Verified
Not enough data
7.4
76
|
Verified
Not enough data
Customer Support
8.4
127
Not enough data
7.6
125
|
Verified
Not enough data
7.7
119
Not enough data
7.5
82
Not enough data
7.9
108
Not enough data
Reporting & Analytics
7.5
139
|
Verified
Not enough data
7.3
137
|
Verified
Not enough data
7.5
112
Not enough data
Mobile & Social
Feature Not Available
Not enough data
Feature Not Available
Not enough data
6.8
95
|
Verified
Not enough data
Platform
7.4
81
Not enough data
7.9
86
Not enough data
8.2
86
Not enough data
7.6
53
Not enough data
7.3
57
Not enough data
7.0
74
Not enough data
8.0
83
Not enough data
7.3
77
Not enough data
Integration
7.7
79
Not enough data
8.0
78
Not enough data
8.5
75
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - CRM
6.1
6
Not enough data
5.3
6
Not enough data
6.1
6
Not enough data
5.3
6
Not enough data
5.8
6
Not enough data
5.3
6
Not enough data
6.4
6
Not enough data
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Online Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Ticket and Case Management
8.5
232
Not enough data
8.3
229
Not enough data
8.3
224
Not enough data
8.4
214
Not enough data
8.1
201
Not enough data
7.8
216
Not enough data
8.3
224
Not enough data
8.4
167
Not enough data
Generative AI
6.3
9
Not enough data
6.1
9
Not enough data
Agentic AI - Help Desk
4.4
6
Not enough data
4.4
6
Not enough data
4.7
6
Not enough data
Communication Channels
7.6
178
Not enough data
8.5
212
Not enough data
7.7
136
Not enough data
7.1
109
Not enough data
7.5
77
Not enough data
Platform
6.5
85
Not enough data
7.7
96
Not enough data
8.4
104
Not enough data
7.8
88
Not enough data
7.5
195
Not enough data
7.5
203
Not enough data
Tasks
Not enough data
9.4
246
|
Verified
Not enough data
9.3
249
|
Verified
Not enough data
9.3
240
|
Verified
Not enough data
9.1
233
|
Verified
Not enough data
8.9
225
|
Verified
Not enough data
8.7
212
|
Verified
Not enough data
9.0
224
|
Verified
Not enough data
9.1
217
|
Verified
Projects
Not enough data
9.2
217
Not enough data
9.3
215
Not enough data
8.9
198
Not enough data
9.1
198
Not enough data
9.2
209
|
Verified
Not enough data
8.9
156
|
Verified
Not enough data
8.9
196
|
Verified
Not enough data
9.1
214
|
Verified
Not enough data
8.8
185
|
Verified
Not enough data
8.9
194
|
Verified
Not enough data
9.0
183
|
Verified
Resource Management
Not enough data
8.9
203
|
Verified
Not enough data
9.1
180
|
Verified
Not enough data
9.1
178
|
Verified
Project Monitoring
Not enough data
8.8
182
|
Verified
Not enough data
9.0
160
|
Verified
Not enough data
8.8
212
|
Verified
Generative AI
Not enough data
8.4
80
Not enough data
8.6
80
Agentic AI - Project Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Setup
Not enough data
9.2
111
Not enough data
9.1
111
Not enough data
9.1
108
Not enough data
9.2
112
Management
Not enough data
9.3
104
Not enough data
9.0
95
Not enough data
9.2
97
Generative AI
Not enough data
9.1
44
Agentic AI - Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Planning
Not enough data
8.3
13
Not enough data
8.9
12
Not enough data
8.3
13
Optimization
Not enough data
8.8
15
Not enough data
8.2
14
Not enough data
8.2
13
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.7
5
Collaboration
Not enough data
Not enough data
Not enough data
10.0
6
Not enough data
9.6
9
Not enough data
7.8
6
Not enough data
8.6
6
Not enough data
Not enough data
Task Creation
Not enough data
9.3
190
|
Verified
Not enough data
9.3
191
|
Verified
Not enough data
9.0
180
Not enough data
8.8
164
Task Management
Not enough data
9.2
177
Not enough data
9.1
179
Not enough data
9.1
175
Not enough data
Feature Not Available
Generative AI
Not enough data
8.4
68
Not enough data
8.6
69
Customer Management
7.3
48
9.2
64
6.9
49
Feature Not Available
5.7
44
8.3
54
6.7
51
9.2
67
Project Management
6.6
49
9.5
70
6.6
49
9.6
74
6.6
48
9.2
66
7.2
50
9.4
70
Accounting
6.7
48
8.9
56
7.3
49
8.6
32
6.8
47
Feature Not Available
6.6
44
9.0
53
6.5
44
9.0
54
Portfolio Management
6.1
44
8.9
59
6.0
43
9.0
61
6.1
43
8.6
59
6.2
42
9.0
59
Analytics
6.0
44
8.8
57
6.6
49
8.7
66
6.1
47
9.0
61
Administration
7.2
49
9.2
69
7.5
50
9.1
68
7.4
47
9.2
65
Platform
7.0
45
8.9
55
6.2
42
8.9
54
6.9
48
9.2
63
5.6
46
8.4
52
4.8
43
Feature Not Available
Generative AI
4.2
28
8.7
40
4.3
28
8.6
39
Artificial Intelligence - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
9.2
154
Not enough data
9.2
143
Not enough data
9.3
142
Not enough data
9.3
142
Not enough data
Feature Not Available
Content & Documents
Not enough data
8.9
142
Not enough data
9.3
146
Not enough data
9.1
120
Not enough data
9.0
66
Controls
Not enough data
9.1
142
Not enough data
8.8
124
Not enough data
9.3
145
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Project Management
Not enough data
9.5
169
Not enough data
9.3
160
Not enough data
9.3
162
Not enough data
8.9
141
Remote Collaboration
Not enough data
9.2
150
Not enough data
9.2
147
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
8.4
57
Not enough data
8.5
56
Agentic AI - Project Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
Onboarding Setup
Not enough data
9.0
205
|
Verified
Not enough data
9.2
216
|
Verified
Not enough data
9.0
210
|
Verified
Project Tracking
Not enough data
9.0
210
|
Verified
Not enough data
9.1
192
Not enough data
8.8
198
|
Verified
Not enough data
9.3
213
|
Verified
Not enough data
8.9
193
Customer Engagement
Not enough data
9.0
213
|
Verified
Not enough data
9.0
213
|
Verified
Not enough data
8.8
208
Not enough data
9.1
213
|
Verified
Not enough data
9.2
218
|
Verified
Incident Management
7.6
11
Not enough data
7.3
11
Not enough data
8.5
11
Not enough data
7.0
11
Not enough data
6.5
11
Not enough data
Reporting
7.3
11
Not enough data
7.7
11
Not enough data
6.5
11
Not enough data
Access & Usability
6.5
10
Not enough data
7.8
9
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
Agentic AI - Service Desk
4.2
6
Not enough data
6.1
6
Not enough data
5.0
6
Not enough data
4.7
6
Not enough data
4.2
6
Not enough data
4.4
6
Not enough data
4.7
6
Not enough data
Categories
Categories
Shared Categories
ConnectWise PSA and Rocketlane are categorized as Professional Services Automation
Unique Categories
Rocketlane is categorized as Client Onboarding, Client Portal, Project Management, Resource Management, Project Collaboration, Workflow Management, and Task Management
Reviews
Reviewers' Company Size
ConnectWise PSA
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Rocketlane
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
59.5%
Computer & Network Security
8.3%
Computer Networking
5.5%
Computer Software
4.3%
Telecommunications
3.2%
Other
19.2%
Computer Software
36.2%
Information Technology and Services
26.5%
Marketing and Advertising
5.1%
Financial Services
4.1%
Logistics and Supply Chain
2.4%
Other
25.6%
Alternatives
Discussions
What applications does this tie to in order to maximimize use of other programs?
1 Comment
GG
I am not familiar with the programs you mention, but we somehow integrated with Hubspot for our sales and marketing teams. I was not part of the integration...Read more
ConnectWise PSA has no more discussions with answers
How can we improve the overview page and project summary section ?
1 Comment
JE
Enable the Overview page to be editable - let people choose they're own graphs
Enable Project Status to be updated from that page
Enable Project Summary...Read more
Rocketlane has no more discussions with answers
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