# ConnectWise PSA vs Resource Management by Smartsheet Comparison
---
## AI Generated Summary
- **G2 reviewers report** that ConnectWise PSA excels in its comprehensive ticketing system, which integrates seamlessly with major vendors. Users appreciate the extensive customization and automation options, allowing them to tailor boards, tickets, and projects to their specific needs.
- **Users say** that Resource Management by Smartsheet provides a clear overview of team workloads, helping to efficiently allocate resources across projects. This feature is particularly praised for reducing chaos and improving project management visibility.
- **Reviewers mention** that ConnectWise PSA has a straightforward implementation process, making it easy for teams to assign staff to tickets. Many users find the platform user-friendly, which contributes to its daily use in service desk operations.
- **According to verified reviews** , Resource Management by Smartsheet stands out for its user interface, which is described as intuitive. Users appreciate features like the timesheet and scheduling tools, which enhance their ability to manage tasks effectively.
- **G2 reviewers highlight** that while ConnectWise PSA has a solid support system, Resource Management by Smartsheet receives higher marks for quality of support, indicating that users feel more satisfied with the assistance they receive when issues arise.
- **Users report** that ConnectWise PSA has a higher overall satisfaction score, reflecting its strong market presence and user base, particularly among small businesses. However, Resource Management by Smartsheet is noted for its effective resource tracking capabilities, making it a strong contender for teams focused on project management.



| | ConnectWise PSA | Resource Management by Smartsheet | 
|---|---|---|
| **Star Rating** | 4.0 out of 5 | 4.0 out of 5 | 
| **Total Reviews** | 582 | 142 | 
| **Largest Market Segment** | Small-Business (66.1% of reviews) | Small-Business (52.2% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### ConnectWise PSA

Pros:
- Ease of Use (36 reviews)
- Integration (21 reviews)

Cons:
- Learning Curve (24 reviews)
- Poor Customer Support (16 reviews)

### Resource Management by Smartsheet

Pros:
- Ease of Use (4 reviews)
- Integrations (4 reviews)

Cons:
- Access Limitations (3 reviews)
- Limitations (3 reviews)

---
## Ratings Comparison
| Rating | ConnectWise PSA | Resource Management by Smartsheet | 
|---|---|---|
  | **Meets Requirements** | 8.4 (489 reviews) | 8.0 (123 reviews) | 
  | **Ease of Use** | 7.4 (497 reviews) | 8.0 (123 reviews) | 
  | **Ease of Setup** | 6.6 (268 reviews) | 7.9 (66 reviews) | 
  | **Ease of Admin** | 7.4 (247 reviews) | 8.2 (60 reviews) | 
  | **Quality of Support** | 7.5 (456 reviews) | 8.3 (97 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.7 (243 reviews) | 8.4 (52 reviews) | 
  | **Product Direction (% positive)** | 7.2 (480 reviews) | 8.0 (115 reviews) | 

---
## Pricing

### ConnectWise PSA

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Resource Management by Smartsheet

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 7.3/10 | 169 |
| **Resource Management by Smartsheet** | N/A | N/A |

#### Sales Force Automation

| Feature | ConnectWise PSA | Resource Management by Smartsheet | 
|---|---|---|
| **Contact & Account Management** | 8.5 (137 reviews) ✓ Verified | Not enough data | 
| **Partner Relationship Mgmt. (PRM)** | 7.9 (95 reviews) ✓ Verified | Not enough data | 
| **Opportunity & Pipeline Mgmt.** | 7.8 (125 reviews) ✓ Verified | Not enough data | 
| **Task / Activity Management** | 8.3 (139 reviews) ✓ Verified | Not enough data | 
| **Territory & Quota Management** | 7.6 (101 reviews) ✓ Verified | Not enough data | 
| **Desktop Integration** | 8.3 (128 reviews) | Not enough data | 
| **Product & Price List Management** | 8.0 (114 reviews) ✓ Verified | Not enough data | 
| **Quote & Order Management** | 8.1 (114 reviews) ✓ Verified | Not enough data | 
| **Customer Contract Management** | 8.4 (124 reviews) ✓ Verified | Not enough data | 

#### Marketing Automation

| Feature | ConnectWise PSA | Resource Management by Smartsheet | 
|---|---|---|
| **Email Marketing** | 7.3 (85 reviews) ✓ Verified | Not enough data | 
| **Campaign Management** | 7.2 (88 reviews) ✓ Verified | Not enough data | 
| **Lead Management** | 7.4 (94 reviews) ✓ Verified | Not enough data | 
| **Marketing ROI Analytics** | 7.4 (76 reviews) ✓ Verified | Not enough data | 

#### Customer Support

| Feature | ConnectWise PSA | Resource Management by Smartsheet | 
|---|---|---|
| **Case Management** | 8.4 (127 reviews) | Not enough data | 
| **Customer Support Portal** | 7.6 (125 reviews) ✓ Verified | Not enough data | 
| **Knowledge Base** | 7.7 (119 reviews) | Not enough data | 
| **Call Center Features** | 7.5 (82 reviews) | Not enough data | 
| **Support Analytics** | 7.9 (108 reviews) | Not enough data | 

#### Reporting & Analytics

| Feature | ConnectWise PSA | Resource Management by Smartsheet | 
|---|---|---|
| **Reporting** | 7.5 (139 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 7.3 (137 reviews) ✓ Verified | Not enough data | 
| **Forecasting** | 7.5 (112 reviews) | Not enough data | 

#### Mobile & Social

| Feature | ConnectWise PSA | Resource Management by Smartsheet | 
|---|---|---|
| **Social Collaboration Features** | Feature Not Available | Not enough data | 
| **Social Network Integration** | Feature Not Available | Not enough data | 
| **Mobile User Support** | 6.8 (95 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | ConnectWise PSA | Resource Management by Smartsheet | 
|---|---|---|
| **Customization** | 7.4 (81 reviews) | Not enough data | 
| **Workflow Capability** | 7.9 (86 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.2 (86 reviews) | Not enough data | 
| **Internationalization** | 7.6 (53 reviews) | Not enough data | 
| **Sandbox / Test Environments** | 7.3 (57 reviews) | Not enough data | 
| **Document & Content Mgmt.** | 7.0 (74 reviews) | Not enough data | 
| **Performance and Reliability** | 8.0 (83 reviews) | Not enough data | 
| **Output Document Generation** | 7.3 (77 reviews) | Not enough data | 

#### Integration

| Feature | ConnectWise PSA | Resource Management by Smartsheet | 
|---|---|---|
| **Data Import & Export Tools** | 7.7 (79 reviews) | Not enough data | 
| **Integration APIs** | 8.0 (78 reviews) | Not enough data | 
| **Breadth of Partner Applications** | 8.5 (75 reviews) | Not enough data | 

#### Generative AI

| Feature | ConnectWise PSA | Resource Management by Smartsheet | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - CRM

| Feature | ConnectWise PSA | Resource Management by Smartsheet | 
|---|---|---|
| **Autonomous Task Execution** | 6.1 (6 reviews) | Not enough data | 
| **Multi-step Planning** | 5.3 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 6.1 (6 reviews) | Not enough data | 
| **Adaptive Learning** | 5.3 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.8 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 5.3 (6 reviews) | Not enough data | 
| **Decision Making** | 6.4 (6 reviews) | Not enough data | 

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **Resource Management by Smartsheet** | N/A | N/A |

#### Email Marketing

| Feature | ConnectWise PSA | Resource Management by Smartsheet | 
|---|---|---|
| **Building and Personalizing Emails** | Not enough data | Not enough data | 
| **Sending Outbound Emails** | Not enough data | Not enough data | 
| **Manage Email Deliverability** | Not enough data | Not enough data | 
| **Automated Email Responses** | Not enough data | Not enough data | 

#### Online Marketing

| Feature | ConnectWise PSA | Resource Management by Smartsheet | 
|---|---|---|
| **Landing Pages and Forms** | Not enough data | Not enough data | 
| **Dynamic Content** | Not enough data | Not enough data | 
| **A/B Testing** | Not enough data | Not enough data | 
| **Mobile Optimized** | Not enough data | Not enough data | 
| **Search Tracking and Optimization** | Not enough data | Not enough data | 

#### Lead Management

| Feature | ConnectWise PSA | Resource Management by Smartsheet | 
|---|---|---|
| **Marketing Lead Database** | Not enough data | Not enough data | 
| **Data Quality Management** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Lead Scoring and Grading** | Not enough data | Not enough data | 
| **Lead Nurturing** | Not enough data | Not enough data | 
| **Online Behavior Tracking** | Not enough data | Not enough data | 
| **Automated Alerts and Tasks** | Not enough data | Not enough data | 
| **CRM Lead Integration** | Not enough data | Not enough data | 

#### Campaign Management

| Feature | ConnectWise PSA | Resource Management by Smartsheet | 
|---|---|---|
| **Program Management** | Not enough data | Not enough data | 
| **Event / Webinar Marketing** | Not enough data | Not enough data | 
| **Calendaring** | Not enough data | Not enough data | 
| **Budgeting** | Not enough data | Not enough data | 

#### Social

| Feature | ConnectWise PSA | Resource Management by Smartsheet | 
|---|---|---|
| **Social Listening** | Not enough data | Not enough data | 
| **Social Sharing** | Not enough data | Not enough data | 
| **Social Campaigns** | Not enough data | Not enough data | 
| **Social Media Engagement** | Not enough data | Not enough data | 
| **Social Media Advertising** | Not enough data | Not enough data | 

#### Reporting & Analytics

| Feature | ConnectWise PSA | Resource Management by Smartsheet | 
|---|---|---|
| **Basic Reporting** | Not enough data | Not enough data | 
| **Web Analytics** | Not enough data | Not enough data | 
| **ROI Analytics** | Not enough data | Not enough data | 
| **Revenue Analytics** | Not enough data | Not enough data | 
| **SEO / Keyword Analytics** | Not enough data | Not enough data | 

#### Platform

| Feature | ConnectWise PSA | Resource Management by Smartsheet | 
|---|---|---|
| **Customization ** | Not enough data | Not enough data | 
| **Workflow Capability** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Output Document Generation** | Not enough data | Not enough data | 

#### Agentic AI - Marketing Automation

| Feature | ConnectWise PSA | Resource Management by Smartsheet | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Integration

| Feature | ConnectWise PSA | Resource Management by Smartsheet | 
|---|---|---|
| **Data Import & Export Tools** | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | 

### Business Intelligence

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 9.5/10 | 9 |
| **Resource Management by Smartsheet** | N/A | N/A |

#### Reports

| Feature | ConnectWise PSA | Resource Management by Smartsheet | 
|---|---|---|
| **Reports Interface** | 9.2 (8 reviews) | Not enough data | 
| **Steps to Answer** | 9.5 (7 reviews) | Not enough data | 
| **Graphs and Charts** | 9.6 (8 reviews) | Not enough data | 
| **Score Cards** | 9.6 (8 reviews) | Not enough data | 
| **Dashboards** | 9.8 (9 reviews) | Not enough data | 

#### Self Service 

| Feature | ConnectWise PSA | Resource Management by Smartsheet | 
|---|---|---|
| **Calculated Fields** | Not enough data | Not enough data | 
| **Data Column Filtering** | Not enough data | Not enough data | 
| **Data Discovery** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Collaboration / Workflow** | Not enough data | Not enough data | 
| **Automodeling** | Not enough data | Not enough data | 

#### Advanced Analytics

| Feature | ConnectWise PSA | Resource Management by Smartsheet | 
|---|---|---|
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Big Data Services** | Not enough data | Not enough data | 

#### Building Reports

| Feature | ConnectWise PSA | Resource Management by Smartsheet | 
|---|---|---|
| **Data Transformation** | Not enough data | Not enough data | 
| **Data Modeling** | Not enough data | Not enough data | 
| **WYSIWYG Report Design** | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | 

#### Platform

| Feature | ConnectWise PSA | Resource Management by Smartsheet | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | 

### Data Visualization

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 9.5/10 | 9 |
| **Resource Management by Smartsheet** | N/A | N/A |

#### Reports

| Feature | ConnectWise PSA | Resource Management by Smartsheet | 
|---|---|---|
| **Reports Interface** | 9.2 (8 reviews) | Not enough data | 
| **Steps to Answer** | 9.5 (7 reviews) | Not enough data | 
| **Graphs and Charts** | 9.6 (8 reviews) | Not enough data | 
| **Score Cards** | 9.6 (8 reviews) | Not enough data | 
| **Dashboards** | 9.8 (9 reviews) | Not enough data | 

#### Reports

| Feature | ConnectWise PSA | Resource Management by Smartsheet | 
|---|---|---|
| **Reports Interface** | Not enough data | Not enough data | 
| **Share Reports** | Not enough data | Not enough data | 
| **Steps to Answer** | Not enough data | Not enough data | 

#### Generative AI

| Feature | ConnectWise PSA | Resource Management by Smartsheet | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Visualization

| Feature | ConnectWise PSA | Resource Management by Smartsheet | 
|---|---|---|
| **Graphs and Charts** | Not enough data | Not enough data | 
| **Score Cards** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Formats** | Not enough data | Not enough data | 

#### Data Updates

| Feature | ConnectWise PSA | Resource Management by Smartsheet | 
|---|---|---|
| **Historical Snapshots** | Not enough data | Not enough data | 
| **Real-Time Updating** | Not enough data | Not enough data | 

#### Collaboration

| Feature | ConnectWise PSA | Resource Management by Smartsheet | 
|---|---|---|
| **Sharing** | Not enough data | Not enough data | 
| **Co-Editing** | Not enough data | Not enough data | 
| **Devices** | Not enough data | Not enough data | 

#### Data Updates

| Feature | ConnectWise PSA | Resource Management by Smartsheet | 
|---|---|---|
| **Historical Snapshots** | Not enough data | Not enough data | 
| **Real-Time Updating** | Not enough data | Not enough data | 
| **Email Reports** | Not enough data | Not enough data | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 7.3/10 | 264 |
| **Resource Management by Smartsheet** | N/A | N/A |

#### Ticket and Case Management

| Feature | ConnectWise PSA | Resource Management by Smartsheet | 
|---|---|---|
| **Ticket creation user experience** | 8.6 (235 reviews) | Not enough data | 
| **Ticket response user experience** | 8.3 (231 reviews) | Not enough data | 
| **Workflow** | 8.3 (228 reviews) | Not enough data | 
| **Response Automation** | 8.4 (215 reviews) | Not enough data | 
| **SLA Management** | 8.1 (201 reviews) | Not enough data | 
| **Attachments/Screencasts** | 7.7 (217 reviews) | Not enough data | 
| **Ticket Collaboration** | 8.3 (225 reviews) | Not enough data | 
| **Customer and Contacts Database** | 8.4 (167 reviews) | Not enough data | 

#### Generative AI

| Feature | ConnectWise PSA | Resource Management by Smartsheet | 
|---|---|---|
| **AI Text Generation** | 6.3 (9 reviews) | Not enough data | 
| **AI Text Summarization** | 6.1 (9 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | ConnectWise PSA | Resource Management by Smartsheet | 
|---|---|---|
| **Autonomous Task Execution** | 4.4 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 4.4 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 4.7 (6 reviews) | Not enough data | 

#### Communication Channels

| Feature | ConnectWise PSA | Resource Management by Smartsheet | 
|---|---|---|
| **Customer Portal** | 7.6 (178 reviews) | Not enough data | 
| **Email to Case** | 8.5 (212 reviews) | Not enough data | 
| **Chat/Live Support** | 7.7 (137 reviews) | Not enough data | 
| **Social Integration** | 7.1 (109 reviews) | Not enough data | 
| **Voice** | 7.5 (77 reviews) | Not enough data | 

#### Platform

| Feature | ConnectWise PSA | Resource Management by Smartsheet | 
|---|---|---|
| **Mobile User Support** | 6.5 (86 reviews) | Not enough data | 
| **Customization ** | 7.7 (96 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.4 (105 reviews) | Not enough data | 
| **Integration** | 7.8 (94 reviews) | Not enough data | 
| **Reporting** | 7.5 (195 reviews) | Not enough data | 
| **Dashboards** | 7.5 (203 reviews) | Not enough data | 

### Project Management

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **Resource Management by Smartsheet** | 7.4/10 | 26 |

#### Tasks

| Feature | ConnectWise PSA | Resource Management by Smartsheet | 
|---|---|---|
| **Creation & Assignment** | Not enough data | 8.5 (22 reviews) ✓ Verified | 
| **Due Dates** | Not enough data | 8.2 (21 reviews) ✓ Verified | 
| **Task Prioritization** | Not enough data | 7.7 (19 reviews) ✓ Verified | 
| **To-Do Lists** | Not enough data | 8.1 (19 reviews) ✓ Verified | 
| **Dependencies** | Not enough data | Feature Not Available | 
| **Mass Updates** | Not enough data | Feature Not Available | 
| **Drag & Drop** | Not enough data | 6.8 (20 reviews) ✓ Verified | 
| **Recurring Tasks** | Not enough data | 6.8 (19 reviews) ✓ Verified | 

#### Projects

| Feature | ConnectWise PSA | Resource Management by Smartsheet | 
|---|---|---|
| **Planning** | Not enough data | 8.0 (20 reviews) ✓ Verified | 
| **Project Map** | Not enough data | 7.2 (18 reviews) ✓ Verified | 
| **GANTT** | Not enough data | 6.9 (17 reviews) ✓ Verified | 
| **Calendar View** | Not enough data | 7.1 (21 reviews) ✓ Verified | 
| **Views** | Not enough data | 6.4 (18 reviews) ✓ Verified | 
| **Project Budgeting** | Not enough data | 7.1 (18 reviews) ✓ Verified | 
| **Issue Tracking** | Not enough data | Feature Not Available | 
| **Templates** | Not enough data | 7.2 (19 reviews) ✓ Verified | 
| **Critical Path** | Not enough data | Feature Not Available | 
| **Time & Expense** | Not enough data | 7.7 (22 reviews) ✓ Verified | 
| **Methodologies** | Not enough data | 7.3 (16 reviews) ✓ Verified | 

#### Resource Management

| Feature | ConnectWise PSA | Resource Management by Smartsheet | 
|---|---|---|
| **Resource Definiton** | Not enough data | 8.0 (19 reviews) ✓ Verified | 
| **Capacity** | Not enough data | 8.0 (20 reviews) ✓ Verified | 
| **Scheduling** | Not enough data | 8.2 (19 reviews) ✓ Verified | 

#### Project Monitoring

| Feature | ConnectWise PSA | Resource Management by Smartsheet | 
|---|---|---|
| **Baselining / KPIs** | Not enough data | 7.2 (15 reviews) ✓ Verified | 
| **Resource Allocation** | Not enough data | 7.9 (20 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 7.6 (21 reviews) ✓ Verified | 

#### Generative AI

| Feature | ConnectWise PSA | Resource Management by Smartsheet | 
|---|---|---|
| **AI Text Generation** | Not enough data | 5.0 (7 reviews) | 
| **AI Text Summarization** | Not enough data | 5.0 (7 reviews) | 

#### Agentic AI - Project Management

| Feature | ConnectWise PSA | Resource Management by Smartsheet | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Resource Management

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **Resource Management by Smartsheet** | 7.1/10 | 17 |

#### Planning

| Feature | ConnectWise PSA | Resource Management by Smartsheet | 
|---|---|---|
| **Resource Definiton** | Not enough data | 7.4 (14 reviews) | 
| **Capacity** | Not enough data | 7.4 (14 reviews) | 
| **Scheduling** | Not enough data | 8.0 (16 reviews) | 

#### Optimization

| Feature | ConnectWise PSA | Resource Management by Smartsheet | 
|---|---|---|
| **Performance** | Not enough data | 7.2 (15 reviews) | 
| **Forecasting** | Not enough data | 6.7 (14 reviews) | 
| **Corrections** | Not enough data | 5.8 (12 reviews) | 

### Professional Services Automation

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 6.4/10 | 53 |
| **Resource Management by Smartsheet** | N/A | N/A |

#### Customer Management

| Feature | ConnectWise PSA | Resource Management by Smartsheet | 
|---|---|---|
| **Customer Profiles** | 7.3 (48 reviews) | Not enough data | 
| **Sales** | 6.9 (49 reviews) | Not enough data | 
| **Marketing** | 5.7 (44 reviews) | Not enough data | 
| **Client Portal** | 6.7 (51 reviews) | Not enough data | 

#### Project Management

| Feature | ConnectWise PSA | Resource Management by Smartsheet | 
|---|---|---|
| **Project Planning** | 6.6 (49 reviews) | Not enough data | 
| **Project Tracking** | 6.6 (49 reviews) | Not enough data | 
| **Resource Definition** | 6.6 (48 reviews) | Not enough data | 
| **Resource Management** | 7.2 (50 reviews) | Not enough data | 

#### Accounting

| Feature | ConnectWise PSA | Resource Management by Smartsheet | 
|---|---|---|
| **Revenue Recognition** | 6.7 (48 reviews) | Not enough data | 
| **Invoice Management** | 7.4 (50 reviews) | Not enough data | 
| **Payments** | 6.8 (47 reviews) | Not enough data | 
| **Project Accounting** | 6.6 (44 reviews) | Not enough data | 
| **Budget Tracking** | 6.5 (44 reviews) | Not enough data | 

#### Portfolio Management

| Feature | ConnectWise PSA | Resource Management by Smartsheet | 
|---|---|---|
| **Portfolio Definition** | 6.1 (44 reviews) | Not enough data | 
| **Portfolio Performance** | 6.0 (43 reviews) | Not enough data | 
| **Risk** | 6.1 (43 reviews) | Not enough data | 
| **Portfolio Mix** | 6.2 (42 reviews) | Not enough data | 

#### Analytics

| Feature | ConnectWise PSA | Resource Management by Smartsheet | 
|---|---|---|
| **Forecasting** | 6.0 (44 reviews) | Not enough data | 
| **Reporting** | 6.6 (49 reviews) | Not enough data | 
| **KPIs** | 6.1 (47 reviews) | Not enough data | 

#### Administration

| Feature | ConnectWise PSA | Resource Management by Smartsheet | 
|---|---|---|
| **Standard Integrations** | 7.3 (50 reviews) | Not enough data | 
| **Workflow** | 7.5 (51 reviews) | Not enough data | 
| **Access Management** | 7.4 (47 reviews) | Not enough data | 

#### Platform

| Feature | ConnectWise PSA | Resource Management by Smartsheet | 
|---|---|---|
| **APIs** | 7.0 (45 reviews) | Not enough data | 
| **Internationalization** | 6.2 (42 reviews) | Not enough data | 
| **Performance and Reliability** | 6.9 (48 reviews) | Not enough data | 
| **Mobile** | 5.6 (47 reviews) | Not enough data | 
| **Offline Access** | 4.8 (43 reviews) | Not enough data | 

#### Generative AI

| Feature | ConnectWise PSA | Resource Management by Smartsheet | 
|---|---|---|
| **AI Text Generation** | 4.2 (28 reviews) | Not enough data | 
| **AI Text Summarization** | 4.3 (28 reviews) | Not enough data | 

#### Artificial Intelligence - Professional Services Automation

| Feature | ConnectWise PSA | Resource Management by Smartsheet | 
|---|---|---|
| **Predictive Forecasting** | Not enough data | Not enough data | 
| **Smart task suggestions** | Not enough data | Not enough data | 
| **Automated workflows** | Not enough data | Not enough data | 

#### Agentic AI - Professional Services Automation

| Feature | ConnectWise PSA | Resource Management by Smartsheet | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 9.4/10 | 18 |
| **Resource Management by Smartsheet** | N/A | N/A |

#### Generative AI

| Feature | ConnectWise PSA | Resource Management by Smartsheet | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Survey Management

| Feature | ConnectWise PSA | Resource Management by Smartsheet | 
|---|---|---|
| **Brand Design Consistency** | 9.4 (17 reviews) | Not enough data | 
| **Survey Deployment** | Not enough data | Not enough data | 
| **Feedback Collection** | 9.7 (17 reviews) | Not enough data | 
| **Device Responsiveness** | 9.6 (15 reviews) | Not enough data | 

#### Process Management

| Feature | ConnectWise PSA | Resource Management by Smartsheet | 
|---|---|---|
| **Feedback Aggregation** | 9.5 (16 reviews) | Not enough data | 
| **Trigger Alerts** | 9.3 (16 reviews) | Not enough data | 
| **Real-Time Analysis** | 9.5 (16 reviews) | Not enough data | 
| **Real-Time Action** | 9.4 (16 reviews) | Not enough data | 

#### System Management

| Feature | ConnectWise PSA | Resource Management by Smartsheet | 
|---|---|---|
| **Security** | 9.0 (13 reviews) | Not enough data | 
| **System Monitoring** | Not enough data | Not enough data | 

### Marketing Resource Management

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **Resource Management by Smartsheet** | N/A | N/A |

#### Agentic AI - Marketing Resource Management

| Feature | ConnectWise PSA | Resource Management by Smartsheet | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 6.3/10 | 12 |
| **Resource Management by Smartsheet** | N/A | N/A |

#### Incident Management

| Feature | ConnectWise PSA | Resource Management by Smartsheet | 
|---|---|---|
| **Automate Ticket Routing** | 7.6 (11 reviews) | Not enough data | 
| **Ticket Prioritization** | 7.3 (11 reviews) | Not enough data | 
| **Ticket Notifications** | 8.5 (11 reviews) | Not enough data | 
| **Knowledge Base** | 7.0 (11 reviews) | Not enough data | 
| **Knowledge Base/Ticket Integration** | 6.4 (12 reviews) | Not enough data | 

#### Reporting

| Feature | ConnectWise PSA | Resource Management by Smartsheet | 
|---|---|---|
| **Dashboards** | 7.3 (11 reviews) | Not enough data | 
| **Time Tracking** | 7.7 (11 reviews) | Not enough data | 
| **Surveys** | 6.5 (11 reviews) | Not enough data | 

#### Access & Usability

| Feature | ConnectWise PSA | Resource Management by Smartsheet | 
|---|---|---|
| **Mobile** | 6.5 (10 reviews) | Not enough data | 
| **Self Service** | 7.8 (9 reviews) | Not enough data | 
| **Active Directory** | 6.7 (9 reviews) | Not enough data | 
| **Multi-Channel Access** | 6.7 (9 reviews) | Not enough data | 

#### Agentic AI - Service Desk

| Feature | ConnectWise PSA | Resource Management by Smartsheet | 
|---|---|---|
| **Autonomous Task Execution** | 4.2 (6 reviews) | Not enough data | 
| **Multi-step Planning** | 6.1 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 5.0 (6 reviews) | Not enough data | 
| **Adaptive Learning** | 4.7 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 4.2 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 4.4 (6 reviews) | Not enough data | 
| **Decision Making** | 4.7 (6 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation)

**Unique to ConnectWise PSA (7):** [CRM Software](https://www.g2.com/categories/crm), [Service Desk Software](https://www.g2.com/categories/service-desk), [Help Desk Software](https://www.g2.com/categories/help-desk), [Marketing Automation Software](https://www.g2.com/categories/marketing-automation), [Data Visualization Tools](https://www.g2.com/categories/data-visualization-tools), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Other IT Management Software](https://www.g2.com/categories/other-it-management)

**Unique to Resource Management by Smartsheet (3):** [Project Management Software](https://www.g2.com/categories/project-management), [Marketing Resource Management Software](https://www.g2.com/categories/marketing-resource-management), [Resource Management Software](https://www.g2.com/categories/resource-management)


---
## Reviewer Demographics

### By Company Size

| Segment | ConnectWise PSA | Resource Management by Smartsheet | 
|---|---|---|
| **Small-Business** | 66.1% | 52.2% | 
| **Mid-Market** | 28.1% | 39.9% | 
| **Enterprise** | 5.8% | 8.0% | 

### By Industry

#### ConnectWise PSA

- **Information Technology and Services:** 60.5%
- **Computer & Network Security:** 8.3%
- **Computer Networking:** 5.1%
- **Computer Software:** 4.0%
- **Telecommunications:** 3.2%
- **Marketing and Advertising:** 2.2%
- **Accounting:** 2.0%
- **Consulting:** 1.1%
- **Non-Profit Organization Management:** 0.9%
- **Computer Hardware:** 0.7%
- **Other:** 12.1%

#### Resource Management by Smartsheet

- **Design:** 17.5%
- **Marketing and Advertising:** 15.3%
- **Information Technology and Services:** 10.2%
- **Computer Software:** 5.1%
- **Construction:** 5.1%
- **Management Consulting:** 3.6%
- **Internet:** 2.9%
- **Civil Engineering:** 2.9%
- **Education Management:** 2.9%
- **Food & Beverages:** 2.2%
- **Other:** 32.1%

---
## Alternatives

### Alternatives to ConnectWise PSA

- [Autotask](https://www.g2.com/products/autotask/reviews) — 4.3/5 stars (590 reviews)
- [Accelo](https://www.g2.com/products/accelo/reviews) — 4.4/5 stars (554 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25816 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13826 reviews)
- [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) — 4.3/5 stars (712 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1866 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6948 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (983 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1619 reviews)

### Alternatives to Resource Management by Smartsheet

- [Kantata Professional Services Automation (formerly Mavenlink+ Kimble)](https://www.g2.com/products/kantata-professional-services-automation-formerly-mavenlink-kimble/reviews) — 4.2/5 stars (1512 reviews)
- [BigTime](https://www.g2.com/products/bigtime/reviews) — 4.5/5 stars (1692 reviews)
- [monday Work Management](https://www.g2.com/products/monday-com/reviews) — 4.7/5 stars (15414 reviews)
- [Asana](https://www.g2.com/products/asana/reviews) — 4.4/5 stars (13657 reviews)
- [Float.com](https://www.g2.com/products/float-com/reviews) — 4.3/5 stars (2091 reviews)
- [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) — 4.3/5 stars (712 reviews)
- [Wrike](https://www.g2.com/products/wrike/reviews) — 4.2/5 stars (4530 reviews)
- [Microsoft Project & Portfolio Management](https://www.g2.com/products/microsoft-microsoft-project-portfolio-management/reviews) — 4.0/5 stars (1627 reviews)
- [Scoro](https://www.g2.com/products/scoro/reviews) — 4.5/5 stars (495 reviews)
- [Teamwork.com](https://www.g2.com/products/teamwork-com/reviews) — 4.4/5 stars (1215 reviews)

---
## Top Discussions

### ConnectWise PSA

- Title: [What is BrightGuage used for?](https://www.g2.com/discussions/what-is-brightguage-used-for) — 1 comment
  > **Top comment:** "to create dashboards, reports, and track goals using data from various applications and services"
- Title: [What applications does this tie to in order to maximimize use of other programs?](https://www.g2.com/discussions/what-applications-does-this-tie-to-in-order-to-maximimize-use-of-other-programs) — 1 comment, 1 upvote
  > **Top comment:** "I am not familiar with the programs you mention, but we somehow integrated with Hubspot for our sales and marketing teams. I was not part of the integration..."

### Resource Management by Smartsheet

- Title: [Where can I get more information on 10,000ft?](https://www.g2.com/discussions/learn-more-about-10-000ft) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Visit our website to learn more and start a free trial of our software - no credit card required: https://www.10000ft.com"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/connectwise-psa-vs-resource-management-by-smartsheet)