Compare ConnectWise PSA and Resource Management by Smartsheet 
Featured Products
At a Glance
Market Segments
Small-Business (67.1% of reviews)
Small-Business (52.2% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
ConnectWise PSA
Star Rating
(519)3.9 out of 5
Market Segments
Small-Business (67.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ConnectWise PSAResource Management by Smartsheet
Star Rating
(142)4.0 out of 5
Market Segments
Small-Business (52.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Resource Management by SmartsheetConnectWise PSA vs Resource Management by Smartsheet
When assessing the two solutions, reviewers found Resource Management by Smartsheet easier to use, set up, and administer. Reviewers also preferred doing business with Resource Management by Smartsheet overall.
- Reviewers felt that ConnectWise PSA meets the needs of their business better than Resource Management by Smartsheet.
- When comparing quality of ongoing product support, reviewers felt that Resource Management by Smartsheet is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Resource Management by Smartsheet over ConnectWise PSA.
Pricing
Entry-Level Pricing
ConnectWise PSA
No pricing availableResource Management by Smartsheet
No pricing availableFree Trial
ConnectWise PSA
No trial information availableResource Management by Smartsheet
Free Trial is available
Ratings
Meets Requirements
8.3
437
8.0
123
Ease of Use
7.2
444
8.0
123
Ease of Setup
6.2
227
7.9
66
Ease of Admin
7.1
214
8.2
60
Quality of Support
7.3
409
8.3
97
Has the product been a good partner in doing business?
7.4
212
8.4
52
Product Direction (% positive)
6.9
428
8.0
115
Features by Category
Sales Force Automation
8.5
137
|
Verified
Not enough data
7.9
95
|
Verified
Not enough data
7.8
125
|
Verified
Not enough data
8.3
139
|
Verified
Not enough data
7.6
101
|
Verified
Not enough data
8.3
128
Not enough data
8.0
114
|
Verified
Not enough data
8.1
114
|
Verified
Not enough data
8.4
124
|
Verified
Not enough data
Marketing Automation
7.3
85
|
Verified
Not enough data
7.2
88
|
Verified
Not enough data
7.4
94
|
Verified
Not enough data
7.4
76
|
Verified
Not enough data
Customer Support
8.4
127
Not enough data
7.6
125
|
Verified
Not enough data
7.7
119
Not enough data
7.5
82
Not enough data
7.9
108
Not enough data
Reporting & Analytics
7.5
139
|
Verified
Not enough data
7.3
137
|
Verified
Not enough data
7.5
112
Not enough data
Mobile & Social
Feature Not Available
Not enough data
Feature Not Available
Not enough data
6.8
95
|
Verified
Not enough data
Platform
7.4
81
Not enough data
7.9
86
Not enough data
8.2
86
Not enough data
7.6
53
Not enough data
7.3
57
Not enough data
7.0
74
Not enough data
8.0
83
Not enough data
7.3
77
Not enough data
Integration
7.7
79
Not enough data
8.0
78
Not enough data
8.5
75
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - CRM
6.1
6
Not enough data
5.3
6
Not enough data
6.1
6
Not enough data
5.3
6
Not enough data
5.8
6
Not enough data
5.3
6
Not enough data
6.4
6
Not enough data
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Online Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Ticket and Case Management
8.5
232
Not enough data
8.3
229
Not enough data
8.3
225
Not enough data
8.4
214
Not enough data
8.1
201
Not enough data
7.8
216
Not enough data
8.3
224
Not enough data
8.4
167
Not enough data
Generative AI
6.3
9
Not enough data
6.1
9
Not enough data
Agentic AI - Help Desk
4.4
6
Not enough data
4.4
6
Not enough data
4.7
6
Not enough data
Communication Channels
7.6
178
Not enough data
8.5
212
Not enough data
7.7
136
Not enough data
7.1
109
Not enough data
7.5
77
Not enough data
Platform
6.5
85
Not enough data
7.7
96
Not enough data
8.4
104
Not enough data
7.8
89
Not enough data
7.5
195
Not enough data
7.5
203
Not enough data
Tasks
Not enough data
8.5
22
|
Verified
Not enough data
8.2
21
|
Verified
Not enough data
7.7
19
|
Verified
Not enough data
8.1
19
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
6.8
20
|
Verified
Not enough data
6.8
19
|
Verified
Projects
Not enough data
8.0
20
|
Verified
Not enough data
7.2
18
|
Verified
Not enough data
6.9
17
|
Verified
Not enough data
7.1
21
|
Verified
Not enough data
6.4
18
|
Verified
Not enough data
7.1
18
|
Verified
Not enough data
Feature Not Available
Not enough data
7.2
19
|
Verified
Not enough data
Feature Not Available
Not enough data
7.7
22
|
Verified
Not enough data
7.3
16
|
Verified
Resource Management
Not enough data
8.0
19
|
Verified
Not enough data
8.0
20
|
Verified
Not enough data
8.2
19
|
Verified
Project Monitoring
Not enough data
7.2
15
|
Verified
Not enough data
7.9
20
|
Verified
Not enough data
7.6
21
|
Verified
Generative AI
Not enough data
5.0
7
Not enough data
5.0
7
Agentic AI - Project Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Planning
Not enough data
7.4
14
Not enough data
7.4
14
Not enough data
8.0
16
Optimization
Not enough data
7.2
15
Not enough data
6.7
14
Not enough data
5.8
12
Customer Management
7.3
48
Not enough data
6.9
49
Not enough data
5.7
44
Not enough data
6.7
51
Not enough data
Project Management
6.6
49
Not enough data
6.6
49
Not enough data
6.6
48
Not enough data
7.2
50
Not enough data
Accounting
6.7
48
Not enough data
7.3
49
Not enough data
6.8
47
Not enough data
6.6
44
Not enough data
6.5
44
Not enough data
Portfolio Management
6.1
44
Not enough data
6.0
43
Not enough data
6.1
43
Not enough data
6.2
42
Not enough data
Analytics
6.0
44
Not enough data
6.6
49
Not enough data
6.1
47
Not enough data
Administration
7.2
49
Not enough data
7.5
50
Not enough data
7.4
47
Not enough data
Platform
7.0
45
Not enough data
6.2
42
Not enough data
6.9
48
Not enough data
5.6
46
Not enough data
4.8
43
Not enough data
Generative AI
4.2
28
Not enough data
4.3
28
Not enough data
Artificial Intelligence - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Resource Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
7.6
11
Not enough data
7.3
11
Not enough data
8.5
11
Not enough data
7.0
11
Not enough data
6.5
11
Not enough data
Reporting
7.3
11
Not enough data
7.7
11
Not enough data
6.5
11
Not enough data
Access & Usability
6.5
10
Not enough data
7.8
9
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
Agentic AI - Service Desk
4.2
6
Not enough data
6.1
6
Not enough data
5.0
6
Not enough data
4.7
6
Not enough data
4.2
6
Not enough data
4.4
6
Not enough data
4.7
6
Not enough data
Categories
Categories
Shared Categories
ConnectWise PSA and Resource Management by Smartsheet are categorized as Professional Services Automation
Unique Categories
Resource Management by Smartsheet is categorized as Project Management, Marketing Resource Management, and Resource Management
Reviews
Reviewers' Company Size
ConnectWise PSA
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Resource Management by Smartsheet
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
59.4%
Computer & Network Security
8.5%
Computer Networking
5.5%
Computer Software
4.2%
Telecommunications
3.2%
Other
19.2%
Design
17.5%
Marketing and Advertising
15.3%
Information Technology and Services
10.2%
Computer Software
5.1%
Construction
5.1%
Other
46.7%
Alternatives
Discussions
What applications does this tie to in order to maximimize use of other programs?
1 Comment
GG
I am not familiar with the programs you mention, but we somehow integrated with Hubspot for our sales and marketing teams. I was not part of the integration...Read more
ConnectWise PSA has no more discussions with answers
Where can I get more information on 10,000ft?
1 Comment
Official Response from Resource Management by Smartsheet
Visit our website to learn more and start a free trial of our software - no credit card required: https://www.10000ft.comRead more
Resource Management by Smartsheet has no more discussions with answers
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