# ConnectWise PSA vs Planview ChangePoint Comparison
---
## AI Generated Summary
- **G2 reviewers report** that ConnectWise PSA excels in **day-to-day usability** , with users appreciating its ability to keep everything organized and streamline operations. The application is noted for its ease of entering time and managing tasks, making it a favorite among small businesses.
- **Users say** that Planview ChangePoint offers a comprehensive solution by combining **project management** , invoicing, revenue recognition, and contract management. This integration is particularly beneficial for enterprises looking for a robust tool to manage complex projects.
- **Reviewers mention** that ConnectWise PSA shines in **automation capabilities** , with many praising its flexible workflows that allow for easy setup of schedules, tasks, and customer follow-ups. This feature significantly enhances productivity for users who rely on efficient task management.
- **According to verified reviews** , Planview ChangePoint is recognized for its **performance and reliability** , with users highlighting its ability to track issues, costs, and time automatically upon project completion. This feature is particularly valuable for teams that need to maintain tight control over project metrics.
- **G2 reviewers report** that while ConnectWise PSA has a higher overall satisfaction score, some users feel that it could improve in areas like **customer support** , where it received slightly lower ratings compared to Planview ChangePoint. However, both products have their strengths in this area.
- **Users say** that Planview ChangePoint faces challenges with **ease of setup** and user experience, as some find it less intuitive compared to ConnectWise PSA. This can be a consideration for teams looking for a quick onboarding process without extensive training.



| | ConnectWise PSA | Planview ChangePoint | 
|---|---|---|
| **Star Rating** | 4.0 out of 5 | 3.3 out of 5 | 
| **Total Reviews** | 582 | 17 | 
| **Largest Market Segment** | Small-Business (66.1% of reviews) | Enterprise (52.9% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### ConnectWise PSA

Pros:
- Ease of Use (36 reviews)
- Integration (21 reviews)

Cons:
- Learning Curve (24 reviews)
- Poor Customer Support (16 reviews)

### Planview ChangePoint

**Not enough data**

---
## Ratings Comparison
| Rating | ConnectWise PSA | Planview ChangePoint | 
|---|---|---|
  | **Meets Requirements** | 8.4 (489 reviews) | 7.1 (16 reviews) | 
  | **Ease of Use** | 7.4 (497 reviews) | 5.5 (16 reviews) | 
  | **Ease of Setup** | 6.6 (268 reviews) | 3.6 (6 reviews) | 
  | **Ease of Admin** | 7.4 (247 reviews) | 4.7 (6 reviews) | 
  | **Quality of Support** | 7.5 (456 reviews) | 7.8 (13 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.7 (243 reviews) | 6.3 (5 reviews) | 
  | **Product Direction (% positive)** | 7.2 (480 reviews) | 4.6 (15 reviews) | 

---
## Pricing

### ConnectWise PSA

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Planview ChangePoint

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 7.3/10 | 169 |
| **Planview ChangePoint** | N/A | N/A |

#### Sales Force Automation

| Feature | ConnectWise PSA | Planview ChangePoint | 
|---|---|---|
| **Contact & Account Management** | 8.5 (137 reviews) ✓ Verified | Not enough data | 
| **Partner Relationship Mgmt. (PRM)** | 7.9 (95 reviews) ✓ Verified | Not enough data | 
| **Opportunity & Pipeline Mgmt.** | 7.8 (125 reviews) ✓ Verified | Not enough data | 
| **Task / Activity Management** | 8.3 (139 reviews) ✓ Verified | Not enough data | 
| **Territory & Quota Management** | 7.6 (101 reviews) ✓ Verified | Not enough data | 
| **Desktop Integration** | 8.3 (128 reviews) | Not enough data | 
| **Product & Price List Management** | 8.0 (114 reviews) ✓ Verified | Not enough data | 
| **Quote & Order Management** | 8.1 (114 reviews) ✓ Verified | Not enough data | 
| **Customer Contract Management** | 8.4 (124 reviews) ✓ Verified | Not enough data | 

#### Marketing Automation

| Feature | ConnectWise PSA | Planview ChangePoint | 
|---|---|---|
| **Email Marketing** | 7.3 (85 reviews) ✓ Verified | Not enough data | 
| **Campaign Management** | 7.2 (88 reviews) ✓ Verified | Not enough data | 
| **Lead Management** | 7.4 (94 reviews) ✓ Verified | Not enough data | 
| **Marketing ROI Analytics** | 7.4 (76 reviews) ✓ Verified | Not enough data | 

#### Customer Support

| Feature | ConnectWise PSA | Planview ChangePoint | 
|---|---|---|
| **Case Management** | 8.4 (127 reviews) | Not enough data | 
| **Customer Support Portal** | 7.6 (125 reviews) ✓ Verified | Not enough data | 
| **Knowledge Base** | 7.7 (119 reviews) | Not enough data | 
| **Call Center Features** | 7.5 (82 reviews) | Not enough data | 
| **Support Analytics** | 7.9 (108 reviews) | Not enough data | 

#### Reporting & Analytics

| Feature | ConnectWise PSA | Planview ChangePoint | 
|---|---|---|
| **Reporting** | 7.5 (139 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 7.3 (137 reviews) ✓ Verified | Not enough data | 
| **Forecasting** | 7.5 (112 reviews) | Not enough data | 

#### Mobile & Social

| Feature | ConnectWise PSA | Planview ChangePoint | 
|---|---|---|
| **Social Collaboration Features** | Feature Not Available | Not enough data | 
| **Social Network Integration** | Feature Not Available | Not enough data | 
| **Mobile User Support** | 6.8 (95 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | ConnectWise PSA | Planview ChangePoint | 
|---|---|---|
| **Customization** | 7.4 (81 reviews) | Not enough data | 
| **Workflow Capability** | 7.9 (86 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.2 (86 reviews) | Not enough data | 
| **Internationalization** | 7.6 (53 reviews) | Not enough data | 
| **Sandbox / Test Environments** | 7.3 (57 reviews) | Not enough data | 
| **Document & Content Mgmt.** | 7.0 (74 reviews) | Not enough data | 
| **Performance and Reliability** | 8.0 (83 reviews) | Not enough data | 
| **Output Document Generation** | 7.3 (77 reviews) | Not enough data | 

#### Integration

| Feature | ConnectWise PSA | Planview ChangePoint | 
|---|---|---|
| **Data Import & Export Tools** | 7.7 (79 reviews) | Not enough data | 
| **Integration APIs** | 8.0 (78 reviews) | Not enough data | 
| **Breadth of Partner Applications** | 8.5 (75 reviews) | Not enough data | 

#### Generative AI

| Feature | ConnectWise PSA | Planview ChangePoint | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - CRM

| Feature | ConnectWise PSA | Planview ChangePoint | 
|---|---|---|
| **Autonomous Task Execution** | 6.1 (6 reviews) | Not enough data | 
| **Multi-step Planning** | 5.3 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 6.1 (6 reviews) | Not enough data | 
| **Adaptive Learning** | 5.3 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.8 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 5.3 (6 reviews) | Not enough data | 
| **Decision Making** | 6.4 (6 reviews) | Not enough data | 

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **Planview ChangePoint** | N/A | N/A |

#### Email Marketing

| Feature | ConnectWise PSA | Planview ChangePoint | 
|---|---|---|
| **Building and Personalizing Emails** | Not enough data | Not enough data | 
| **Sending Outbound Emails** | Not enough data | Not enough data | 
| **Manage Email Deliverability** | Not enough data | Not enough data | 
| **Automated Email Responses** | Not enough data | Not enough data | 

#### Online Marketing

| Feature | ConnectWise PSA | Planview ChangePoint | 
|---|---|---|
| **Landing Pages and Forms** | Not enough data | Not enough data | 
| **Dynamic Content** | Not enough data | Not enough data | 
| **A/B Testing** | Not enough data | Not enough data | 
| **Mobile Optimized** | Not enough data | Not enough data | 
| **Search Tracking and Optimization** | Not enough data | Not enough data | 

#### Lead Management

| Feature | ConnectWise PSA | Planview ChangePoint | 
|---|---|---|
| **Marketing Lead Database** | Not enough data | Not enough data | 
| **Data Quality Management** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Lead Scoring and Grading** | Not enough data | Not enough data | 
| **Lead Nurturing** | Not enough data | Not enough data | 
| **Online Behavior Tracking** | Not enough data | Not enough data | 
| **Automated Alerts and Tasks** | Not enough data | Not enough data | 
| **CRM Lead Integration** | Not enough data | Not enough data | 

#### Campaign Management

| Feature | ConnectWise PSA | Planview ChangePoint | 
|---|---|---|
| **Program Management** | Not enough data | Not enough data | 
| **Event / Webinar Marketing** | Not enough data | Not enough data | 
| **Calendaring** | Not enough data | Not enough data | 
| **Budgeting** | Not enough data | Not enough data | 

#### Social

| Feature | ConnectWise PSA | Planview ChangePoint | 
|---|---|---|
| **Social Listening** | Not enough data | Not enough data | 
| **Social Sharing** | Not enough data | Not enough data | 
| **Social Campaigns** | Not enough data | Not enough data | 
| **Social Media Engagement** | Not enough data | Not enough data | 
| **Social Media Advertising** | Not enough data | Not enough data | 

#### Reporting & Analytics

| Feature | ConnectWise PSA | Planview ChangePoint | 
|---|---|---|
| **Basic Reporting** | Not enough data | Not enough data | 
| **Web Analytics** | Not enough data | Not enough data | 
| **ROI Analytics** | Not enough data | Not enough data | 
| **Revenue Analytics** | Not enough data | Not enough data | 
| **SEO / Keyword Analytics** | Not enough data | Not enough data | 

#### Platform

| Feature | ConnectWise PSA | Planview ChangePoint | 
|---|---|---|
| **Customization ** | Not enough data | Not enough data | 
| **Workflow Capability** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Output Document Generation** | Not enough data | Not enough data | 

#### Agentic AI - Marketing Automation

| Feature | ConnectWise PSA | Planview ChangePoint | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Integration

| Feature | ConnectWise PSA | Planview ChangePoint | 
|---|---|---|
| **Data Import & Export Tools** | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | 

### Business Intelligence

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 9.5/10 | 9 |
| **Planview ChangePoint** | N/A | N/A |

#### Reports

| Feature | ConnectWise PSA | Planview ChangePoint | 
|---|---|---|
| **Reports Interface** | 9.2 (8 reviews) | Not enough data | 
| **Steps to Answer** | 9.5 (7 reviews) | Not enough data | 
| **Graphs and Charts** | 9.6 (8 reviews) | Not enough data | 
| **Score Cards** | 9.6 (8 reviews) | Not enough data | 
| **Dashboards** | 9.8 (9 reviews) | Not enough data | 

#### Self Service 

| Feature | ConnectWise PSA | Planview ChangePoint | 
|---|---|---|
| **Calculated Fields** | Not enough data | Not enough data | 
| **Data Column Filtering** | Not enough data | Not enough data | 
| **Data Discovery** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Collaboration / Workflow** | Not enough data | Not enough data | 
| **Automodeling** | Not enough data | Not enough data | 

#### Advanced Analytics

| Feature | ConnectWise PSA | Planview ChangePoint | 
|---|---|---|
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Big Data Services** | Not enough data | Not enough data | 

#### Building Reports

| Feature | ConnectWise PSA | Planview ChangePoint | 
|---|---|---|
| **Data Transformation** | Not enough data | Not enough data | 
| **Data Modeling** | Not enough data | Not enough data | 
| **WYSIWYG Report Design** | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | 

#### Platform

| Feature | ConnectWise PSA | Planview ChangePoint | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | 

### Data Visualization

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 9.5/10 | 9 |
| **Planview ChangePoint** | N/A | N/A |

#### Reports

| Feature | ConnectWise PSA | Planview ChangePoint | 
|---|---|---|
| **Reports Interface** | 9.2 (8 reviews) | Not enough data | 
| **Steps to Answer** | 9.5 (7 reviews) | Not enough data | 
| **Graphs and Charts** | 9.6 (8 reviews) | Not enough data | 
| **Score Cards** | 9.6 (8 reviews) | Not enough data | 
| **Dashboards** | 9.8 (9 reviews) | Not enough data | 

#### Reports

| Feature | ConnectWise PSA | Planview ChangePoint | 
|---|---|---|
| **Reports Interface** | Not enough data | Not enough data | 
| **Share Reports** | Not enough data | Not enough data | 
| **Steps to Answer** | Not enough data | Not enough data | 

#### Generative AI

| Feature | ConnectWise PSA | Planview ChangePoint | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Visualization

| Feature | ConnectWise PSA | Planview ChangePoint | 
|---|---|---|
| **Graphs and Charts** | Not enough data | Not enough data | 
| **Score Cards** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Formats** | Not enough data | Not enough data | 

#### Data Updates

| Feature | ConnectWise PSA | Planview ChangePoint | 
|---|---|---|
| **Historical Snapshots** | Not enough data | Not enough data | 
| **Real-Time Updating** | Not enough data | Not enough data | 

#### Collaboration

| Feature | ConnectWise PSA | Planview ChangePoint | 
|---|---|---|
| **Sharing** | Not enough data | Not enough data | 
| **Co-Editing** | Not enough data | Not enough data | 
| **Devices** | Not enough data | Not enough data | 

#### Data Updates

| Feature | ConnectWise PSA | Planview ChangePoint | 
|---|---|---|
| **Historical Snapshots** | Not enough data | Not enough data | 
| **Real-Time Updating** | Not enough data | Not enough data | 
| **Email Reports** | Not enough data | Not enough data | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 7.3/10 | 264 |
| **Planview ChangePoint** | N/A | N/A |

#### Ticket and Case Management

| Feature | ConnectWise PSA | Planview ChangePoint | 
|---|---|---|
| **Ticket creation user experience** | 8.6 (235 reviews) | Not enough data | 
| **Ticket response user experience** | 8.3 (231 reviews) | Not enough data | 
| **Workflow** | 8.3 (228 reviews) | Not enough data | 
| **Response Automation** | 8.4 (215 reviews) | Not enough data | 
| **SLA Management** | 8.1 (201 reviews) | Not enough data | 
| **Attachments/Screencasts** | 7.7 (217 reviews) | Not enough data | 
| **Ticket Collaboration** | 8.3 (225 reviews) | Not enough data | 
| **Customer and Contacts Database** | 8.4 (167 reviews) | Not enough data | 

#### Generative AI

| Feature | ConnectWise PSA | Planview ChangePoint | 
|---|---|---|
| **AI Text Generation** | 6.3 (9 reviews) | Not enough data | 
| **AI Text Summarization** | 6.1 (9 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | ConnectWise PSA | Planview ChangePoint | 
|---|---|---|
| **Autonomous Task Execution** | 4.4 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 4.4 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 4.7 (6 reviews) | Not enough data | 

#### Communication Channels

| Feature | ConnectWise PSA | Planview ChangePoint | 
|---|---|---|
| **Customer Portal** | 7.6 (178 reviews) | Not enough data | 
| **Email to Case** | 8.5 (212 reviews) | Not enough data | 
| **Chat/Live Support** | 7.7 (137 reviews) | Not enough data | 
| **Social Integration** | 7.1 (109 reviews) | Not enough data | 
| **Voice** | 7.5 (77 reviews) | Not enough data | 

#### Platform

| Feature | ConnectWise PSA | Planview ChangePoint | 
|---|---|---|
| **Mobile User Support** | 6.5 (86 reviews) | Not enough data | 
| **Customization ** | 7.7 (96 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.4 (105 reviews) | Not enough data | 
| **Integration** | 7.8 (94 reviews) | Not enough data | 
| **Reporting** | 7.5 (195 reviews) | Not enough data | 
| **Dashboards** | 7.5 (203 reviews) | Not enough data | 

### Professional Services Automation

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 6.4/10 | 53 |
| **Planview ChangePoint** | N/A | N/A |

#### Customer Management

| Feature | ConnectWise PSA | Planview ChangePoint | 
|---|---|---|
| **Customer Profiles** | 7.3 (48 reviews) | Not enough data | 
| **Sales** | 6.9 (49 reviews) | Not enough data | 
| **Marketing** | 5.7 (44 reviews) | Not enough data | 
| **Client Portal** | 6.7 (51 reviews) | Not enough data | 

#### Project Management

| Feature | ConnectWise PSA | Planview ChangePoint | 
|---|---|---|
| **Project Planning** | 6.6 (49 reviews) | Not enough data | 
| **Project Tracking** | 6.6 (49 reviews) | Not enough data | 
| **Resource Definition** | 6.6 (48 reviews) | Not enough data | 
| **Resource Management** | 7.2 (50 reviews) | Not enough data | 

#### Accounting

| Feature | ConnectWise PSA | Planview ChangePoint | 
|---|---|---|
| **Revenue Recognition** | 6.7 (48 reviews) | Not enough data | 
| **Invoice Management** | 7.4 (50 reviews) | Not enough data | 
| **Payments** | 6.8 (47 reviews) | Not enough data | 
| **Project Accounting** | 6.6 (44 reviews) | Not enough data | 
| **Budget Tracking** | 6.5 (44 reviews) | Not enough data | 

#### Portfolio Management

| Feature | ConnectWise PSA | Planview ChangePoint | 
|---|---|---|
| **Portfolio Definition** | 6.1 (44 reviews) | Not enough data | 
| **Portfolio Performance** | 6.0 (43 reviews) | Not enough data | 
| **Risk** | 6.1 (43 reviews) | Not enough data | 
| **Portfolio Mix** | 6.2 (42 reviews) | Not enough data | 

#### Analytics

| Feature | ConnectWise PSA | Planview ChangePoint | 
|---|---|---|
| **Forecasting** | 6.0 (44 reviews) | Not enough data | 
| **Reporting** | 6.6 (49 reviews) | Not enough data | 
| **KPIs** | 6.1 (47 reviews) | Not enough data | 

#### Administration

| Feature | ConnectWise PSA | Planview ChangePoint | 
|---|---|---|
| **Standard Integrations** | 7.3 (50 reviews) | Not enough data | 
| **Workflow** | 7.5 (51 reviews) | Not enough data | 
| **Access Management** | 7.4 (47 reviews) | Not enough data | 

#### Platform

| Feature | ConnectWise PSA | Planview ChangePoint | 
|---|---|---|
| **APIs** | 7.0 (45 reviews) | Not enough data | 
| **Internationalization** | 6.2 (42 reviews) | Not enough data | 
| **Performance and Reliability** | 6.9 (48 reviews) | Not enough data | 
| **Mobile** | 5.6 (47 reviews) | Not enough data | 
| **Offline Access** | 4.8 (43 reviews) | Not enough data | 

#### Generative AI

| Feature | ConnectWise PSA | Planview ChangePoint | 
|---|---|---|
| **AI Text Generation** | 4.2 (28 reviews) | Not enough data | 
| **AI Text Summarization** | 4.3 (28 reviews) | Not enough data | 

#### Artificial Intelligence - Professional Services Automation

| Feature | ConnectWise PSA | Planview ChangePoint | 
|---|---|---|
| **Predictive Forecasting** | Not enough data | Not enough data | 
| **Smart task suggestions** | Not enough data | Not enough data | 
| **Automated workflows** | Not enough data | Not enough data | 

#### Agentic AI - Professional Services Automation

| Feature | ConnectWise PSA | Planview ChangePoint | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 9.4/10 | 18 |
| **Planview ChangePoint** | N/A | N/A |

#### Generative AI

| Feature | ConnectWise PSA | Planview ChangePoint | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Survey Management

| Feature | ConnectWise PSA | Planview ChangePoint | 
|---|---|---|
| **Brand Design Consistency** | 9.4 (17 reviews) | Not enough data | 
| **Survey Deployment** | Not enough data | Not enough data | 
| **Feedback Collection** | 9.7 (17 reviews) | Not enough data | 
| **Device Responsiveness** | 9.6 (15 reviews) | Not enough data | 

#### Process Management

| Feature | ConnectWise PSA | Planview ChangePoint | 
|---|---|---|
| **Feedback Aggregation** | 9.5 (16 reviews) | Not enough data | 
| **Trigger Alerts** | 9.3 (16 reviews) | Not enough data | 
| **Real-Time Analysis** | 9.5 (16 reviews) | Not enough data | 
| **Real-Time Action** | 9.4 (16 reviews) | Not enough data | 

#### System Management

| Feature | ConnectWise PSA | Planview ChangePoint | 
|---|---|---|
| **Security** | 9.0 (13 reviews) | Not enough data | 
| **System Monitoring** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 6.3/10 | 12 |
| **Planview ChangePoint** | N/A | N/A |

#### Incident Management

| Feature | ConnectWise PSA | Planview ChangePoint | 
|---|---|---|
| **Automate Ticket Routing** | 7.6 (11 reviews) | Not enough data | 
| **Ticket Prioritization** | 7.3 (11 reviews) | Not enough data | 
| **Ticket Notifications** | 8.5 (11 reviews) | Not enough data | 
| **Knowledge Base** | 7.0 (11 reviews) | Not enough data | 
| **Knowledge Base/Ticket Integration** | 6.4 (12 reviews) | Not enough data | 

#### Reporting

| Feature | ConnectWise PSA | Planview ChangePoint | 
|---|---|---|
| **Dashboards** | 7.3 (11 reviews) | Not enough data | 
| **Time Tracking** | 7.7 (11 reviews) | Not enough data | 
| **Surveys** | 6.5 (11 reviews) | Not enough data | 

#### Access & Usability

| Feature | ConnectWise PSA | Planview ChangePoint | 
|---|---|---|
| **Mobile** | 6.5 (10 reviews) | Not enough data | 
| **Self Service** | 7.8 (9 reviews) | Not enough data | 
| **Active Directory** | 6.7 (9 reviews) | Not enough data | 
| **Multi-Channel Access** | 6.7 (9 reviews) | Not enough data | 

#### Agentic AI - Service Desk

| Feature | ConnectWise PSA | Planview ChangePoint | 
|---|---|---|
| **Autonomous Task Execution** | 4.2 (6 reviews) | Not enough data | 
| **Multi-step Planning** | 6.1 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 5.0 (6 reviews) | Not enough data | 
| **Adaptive Learning** | 4.7 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 4.2 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 4.4 (6 reviews) | Not enough data | 
| **Decision Making** | 4.7 (6 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation)

**Unique to ConnectWise PSA (7):** [CRM Software](https://www.g2.com/categories/crm), [Service Desk Software](https://www.g2.com/categories/service-desk), [Help Desk Software](https://www.g2.com/categories/help-desk), [Marketing Automation Software](https://www.g2.com/categories/marketing-automation), [Data Visualization Tools](https://www.g2.com/categories/data-visualization-tools), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Other IT Management Software](https://www.g2.com/categories/other-it-management)



---
## Reviewer Demographics

### By Company Size

| Segment | ConnectWise PSA | Planview ChangePoint | 
|---|---|---|
| **Small-Business** | 66.1% | 17.6% | 
| **Mid-Market** | 28.1% | 29.4% | 
| **Enterprise** | 5.8% | 52.9% | 

### By Industry

#### ConnectWise PSA

- **Information Technology and Services:** 60.5%
- **Computer & Network Security:** 8.3%
- **Computer Networking:** 5.1%
- **Computer Software:** 4.0%
- **Telecommunications:** 3.2%
- **Marketing and Advertising:** 2.2%
- **Accounting:** 2.0%
- **Consulting:** 1.1%
- **Non-Profit Organization Management:** 0.9%
- **Computer Hardware:** 0.7%
- **Other:** 12.1%

#### Planview ChangePoint

- **Computer Software:** 29.4%
- **Management Consulting:** 17.6%
- **Information Technology and Services:** 11.8%
- **Financial Services:** 11.8%
- **Utilities:** 5.9%
- **Telecommunications:** 5.9%
- **Performing Arts:** 5.9%
- **Insurance:** 5.9%
- **Banking:** 5.9%

---
## Alternatives

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- [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) — 4.3/5 stars (712 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1867 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6945 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1618 reviews)

### Alternatives to Planview ChangePoint

- [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) — 4.3/5 stars (712 reviews)
- [Kantata Professional Services Automation (formerly Mavenlink+ Kimble)](https://www.g2.com/products/kantata-professional-services-automation-formerly-mavenlink-kimble/reviews) — 4.2/5 stars (1512 reviews)
- [BigTime](https://www.g2.com/products/bigtime/reviews) — 4.5/5 stars (1691 reviews)
- [Deltek Replicon Time](https://www.g2.com/products/deltek-replicon-time/reviews) — 4.3/5 stars (789 reviews)
- [Autotask](https://www.g2.com/products/autotask/reviews) — 4.3/5 stars (589 reviews)
- [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews) — 4.4/5 stars (1049 reviews)
- [Avaza](https://www.g2.com/products/avaza/reviews) — 4.5/5 stars (384 reviews)
- [Wrike](https://www.g2.com/products/wrike/reviews) — 4.2/5 stars (4530 reviews)
- [Accelo](https://www.g2.com/products/accelo/reviews) — 4.4/5 stars (554 reviews)
- [Rocketlane](https://www.g2.com/products/rocketlane-corp/reviews) — 4.7/5 stars (854 reviews)

---
## Top Discussions

### ConnectWise PSA

- Title: [What is BrightGuage used for?](https://www.g2.com/discussions/what-is-brightguage-used-for) — 1 comment
  > **Top comment:** "to create dashboards, reports, and track goals using data from various applications and services"
- Title: [What applications does this tie to in order to maximimize use of other programs?](https://www.g2.com/discussions/what-applications-does-this-tie-to-in-order-to-maximimize-use-of-other-programs) — 1 comment, 1 upvote
  > **Top comment:** "I am not familiar with the programs you mention, but we somehow integrated with Hubspot for our sales and marketing teams. I was not part of the integration..."

### Planview ChangePoint

No discussions available for this product.

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/connectwise-psa-vs-planview-changepoint)