# ConnectWise PSA vs Oracle Sales Cloud Comparison --- ## AI Generated Summary - **G2 reviewers report** that Oracle Sales Cloud excels in providing a centralized platform for managing customer, sales, and pipeline information, which enhances visibility for sales teams. Users appreciate its automation features that streamline processes and improve efficiency. - **Users say** that ConnectWise PSA offers a robust ticketing system with extensive customization options, allowing teams to tailor boards, tickets, and projects to their specific needs. This flexibility is highlighted as a key strength, making it a favorite among small businesses. - **Reviewers mention** that Oracle Sales Cloud's built-in AI capabilities are particularly beneficial, as they provide actionable insights through predictive analytics, such as lead scoring and opportunity forecasting. This feature actively guides sales reps on their next steps, enhancing productivity. - **According to verified reviews** , ConnectWise PSA is praised for its straightforward implementation process, with users noting that assigning staff to tickets is simple and efficient. This ease of setup contributes to a smoother onboarding experience for new users. - **G2 reviewers highlight** that both products offer comparable support quality, with Oracle Sales Cloud and ConnectWise PSA receiving similar ratings. However, users of ConnectWise PSA specifically commend their customer support for being responsive and effective in resolving issues. - **Users report** that while Oracle Sales Cloud has a slightly higher ease of use rating, ConnectWise PSA's task and activity management features are seen as superior, allowing for better organization and tracking of service desk operations, which is crucial for daily workflows. | | ConnectWise PSA | Oracle Sales Cloud | |---|---|---| | **Star Rating** | 4.0 out of 5 | 3.9 out of 5 | | **Total Reviews** | 582 | 156 | | **Largest Market Segment** | Small-Business (66.1% of reviews) | Enterprise (49.3% of reviews) | | **Entry Level Price** | No pricing available | $65/ month per user | --- ## Top Pros & Cons ### ConnectWise PSA Pros: - Ease of Use (36 reviews) - Integration (21 reviews) Cons: - Learning Curve (24 reviews) - Poor Customer Support (16 reviews) ### Oracle Sales Cloud Pros: - Integration (4 reviews) - Feature Richness (3 reviews) Cons: - Learning Curve (5 reviews) - High Complexity (3 reviews) --- ## Ratings Comparison | Rating | ConnectWise PSA | Oracle Sales Cloud | |---|---|---| | **Meets Requirements** | 8.4 (489 reviews) | 8.1 (112 reviews) | | **Ease of Use** | 7.4 (497 reviews) | 7.8 (111 reviews) | | **Ease of Setup** | 6.6 (268 reviews) | 7.0 (68 reviews) | | **Ease of Admin** | 7.4 (247 reviews) | 6.8 (54 reviews) | | **Quality of Support** | 7.5 (456 reviews) | 7.5 (104 reviews) | | **Has the product been a good partner in doing business?** | 7.7 (243 reviews) | 7.1 (51 reviews) | | **Product Direction (% positive)** | 7.2 (480 reviews) | 8.0 (105 reviews) | --- ## Pricing ### ConnectWise PSA #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Oracle Sales Cloud #### Entry-Level Pricing Plan: Professional Edition Price: $65 / month per user Key Features: - CX Core - Mobile App for Smartphones and Tablets - Sales Analytics [Browse all 4 editions](https://www.g2.com/products/oracle-sales-cloud/pricing) #### Free Trial No --- ## Features Comparison By Category ### CRM | Product | Score | Reviews | |---|---|---| | **ConnectWise PSA** | 7.3/10 | 169 | | **Oracle Sales Cloud** | 7.5/10 | 108 | #### Sales Force Automation | Feature | ConnectWise PSA | Oracle Sales Cloud | |---|---|---| | **Contact & Account Management** | 8.5 (137 reviews) ✓ Verified | 7.8 (83 reviews) ✓ Verified | | **Partner Relationship Mgmt. (PRM)** | 7.9 (95 reviews) ✓ Verified | 7.8 (62 reviews) ✓ Verified | | **Opportunity & Pipeline Mgmt.** | 7.8 (125 reviews) ✓ Verified | 7.6 (83 reviews) ✓ Verified | | **Task / Activity Management** | 8.3 (139 reviews) ✓ Verified | 7.8 (80 reviews) ✓ Verified | | **Territory & Quota Management** | 7.6 (101 reviews) ✓ Verified | 7.4 (69 reviews) ✓ Verified | | **Desktop Integration** | 8.3 (128 reviews) | 7.6 (72 reviews) ✓ Verified | | **Product & Price List Management** | 8.0 (114 reviews) ✓ Verified | 7.6 (73 reviews) ✓ Verified | | **Quote & Order Management** | 8.1 (114 reviews) ✓ Verified | 7.5 (69 reviews) ✓ Verified | | **Customer Contract Management** | 8.4 (124 reviews) ✓ Verified | 7.6 (63 reviews) ✓ Verified | #### Marketing Automation | Feature | ConnectWise PSA | Oracle Sales Cloud | |---|---|---| | **Email Marketing** | 7.3 (85 reviews) ✓ Verified | 7.3 (56 reviews) ✓ Verified | | **Campaign Management** | 7.2 (88 reviews) ✓ Verified | Feature Not Available | | **Lead Management** | 7.4 (94 reviews) ✓ Verified | 7.7 (68 reviews) ✓ Verified | | **Marketing ROI Analytics** | 7.4 (76 reviews) ✓ Verified | Feature Not Available | #### Customer Support | Feature | ConnectWise PSA | Oracle Sales Cloud | |---|---|---| | **Case Management** | 8.4 (127 reviews) | 7.4 (60 reviews) ✓ Verified | | **Customer Support Portal** | 7.6 (125 reviews) ✓ Verified | 7.5 (61 reviews) ✓ Verified | | **Knowledge Base** | 7.7 (119 reviews) | 7.5 (64 reviews) ✓ Verified | | **Call Center Features** | 7.5 (82 reviews) | 7.1 (56 reviews) ✓ Verified | | **Support Analytics** | 7.9 (108 reviews) | 7.3 (57 reviews) ✓ Verified | #### Reporting & Analytics | Feature | ConnectWise PSA | Oracle Sales Cloud | |---|---|---| | **Reporting** | 7.5 (139 reviews) ✓ Verified | 7.7 (74 reviews) ✓ Verified | | **Dashboards** | 7.3 (137 reviews) ✓ Verified | 7.8 (75 reviews) ✓ Verified | | **Forecasting** | 7.5 (112 reviews) | 7.8 (67 reviews) ✓ Verified | #### Mobile & Social | Feature | ConnectWise PSA | Oracle Sales Cloud | |---|---|---| | **Social Collaboration Features** | Feature Not Available | 7.6 (61 reviews) ✓ Verified | | **Mobile User Support** | 6.8 (95 reviews) ✓ Verified | 7.4 (65 reviews) ✓ Verified | #### Platform | Feature | ConnectWise PSA | Oracle Sales Cloud | |---|---|---| | **Customization** | 7.4 (81 reviews) | 7.3 (50 reviews) ✓ Verified | | **Workflow Capability** | 7.9 (86 reviews) | 7.2 (45 reviews) ✓ Verified | | **User, Role, and Access Management** | 8.2 (86 reviews) | 7.5 (50 reviews) ✓ Verified | | **Internationalization** | 7.6 (53 reviews) | 7.5 (38 reviews) ✓ Verified | | **Sandbox / Test Environments** | 7.3 (57 reviews) | 7.5 (47 reviews) ✓ Verified | | **Document & Content Mgmt.** | 7.0 (74 reviews) | 7.3 (45 reviews) ✓ Verified | | **Performance and Reliability** | 8.0 (83 reviews) | 7.4 (51 reviews) ✓ Verified | | **Output Document Generation** | 7.3 (77 reviews) | 7.4 (37 reviews) ✓ Verified | #### Integration | Feature | ConnectWise PSA | Oracle Sales Cloud | |---|---|---| | **Data Import & Export Tools** | 7.7 (79 reviews) | 7.0 (49 reviews) ✓ Verified | | **Integration APIs** | 8.0 (78 reviews) | 7.0 (46 reviews) ✓ Verified | | **Breadth of Partner Applications** | 8.5 (75 reviews) | 7.1 (38 reviews) ✓ Verified | #### Generative AI | Feature | ConnectWise PSA | Oracle Sales Cloud | |---|---|---| | **AI Text Generation** | Not enough data | 8.0 (18 reviews) | #### Agentic AI - CRM | Feature | ConnectWise PSA | Oracle Sales Cloud | |---|---|---| | **Autonomous Task Execution** | 6.1 (6 reviews) | 8.0 (5 reviews) | | **Multi-step Planning** | 5.3 (6 reviews) | 7.3 (5 reviews) | | **Cross-system Integration** | 6.1 (6 reviews) | Not enough data | | **Adaptive Learning** | 5.3 (6 reviews) | 7.7 (5 reviews) | | **Natural Language Interaction** | 5.8 (6 reviews) | 8.0 (5 reviews) | | **Proactive Assistance** | 5.3 (6 reviews) | 8.0 (5 reviews) | | **Decision Making** | 6.4 (6 reviews) | 8.1 (6 reviews) | ### Marketing Automation | Product | Score | Reviews | |---|---|---| | **ConnectWise PSA** | N/A | N/A | | **Oracle Sales Cloud** | N/A | N/A | #### Email Marketing | Feature | ConnectWise PSA | Oracle Sales Cloud | |---|---|---| | **Building and Personalizing Emails** | Not enough data | Not enough data | | **Sending Outbound Emails** | Not enough data | Not enough data | | **Manage Email Deliverability** | Not enough data | Not enough data | | **Automated Email Responses** | Not enough data | Not enough data | #### Online Marketing | Feature | ConnectWise PSA | Oracle Sales Cloud | |---|---|---| | **Landing Pages and Forms** | Not enough data | Not enough data | | **Dynamic Content** | Not enough data | Not enough data | | **A/B Testing** | Not enough data | Not enough data | | **Mobile Optimized** | Not enough data | Not enough data | | **Search Tracking and Optimization** | Not enough data | Not enough data | #### Lead Management | Feature | ConnectWise PSA | Oracle Sales Cloud | |---|---|---| | **Marketing Lead Database** | Not enough data | Not enough data | | **Data Quality Management** | Not enough data | Not enough data | | **Segmentation** | Not enough data | Not enough data | | **Lead Scoring and Grading** | Not enough data | Not enough data | | **Lead Nurturing** | Not enough data | Not enough data | | **Online Behavior Tracking** | Not enough data | Not enough data | | **Automated Alerts and Tasks** | Not enough data | Not enough data | | **CRM Lead Integration** | Not enough data | Not enough data | #### Campaign Management | Feature | ConnectWise PSA | Oracle Sales Cloud | |---|---|---| | **Program Management** | Not enough data | Not enough data | | **Event / Webinar Marketing** | Not enough data | Not enough data | | **Calendaring** | Not enough data | Not enough data | | **Budgeting** | Not enough data | Not enough data | #### Social | Feature | ConnectWise PSA | Oracle Sales Cloud | |---|---|---| | **Social Listening** | Not enough data | Not enough data | | **Social Sharing** | Not enough data | Not enough data | | **Social Campaigns** | Not enough data | Not enough data | | **Social Media Engagement** | Not enough data | Not enough data | | **Social Media Advertising** | Not enough data | Not enough data | #### Reporting & Analytics | Feature | ConnectWise PSA | Oracle Sales Cloud | |---|---|---| | **Basic Reporting** | Not enough data | Not enough data | | **Web Analytics** | Not enough data | Not enough data | | **ROI Analytics** | Not enough data | Not enough data | | **Revenue Analytics** | Not enough data | Not enough data | | **SEO / Keyword Analytics** | Not enough data | Not enough data | #### Platform | Feature | ConnectWise PSA | Oracle Sales Cloud | |---|---|---| | **Customization ** | Not enough data | Not enough data | | **Workflow Capability** | Not enough data | Not enough data | | **User, Role, and Access Management** | Not enough data | Not enough data | | **Internationalization** | Not enough data | Not enough data | | **Sandbox / Test Environments** | Not enough data | Not enough data | | **Performance and Reliability** | Not enough data | Not enough data | | **Output Document Generation** | Not enough data | Not enough data | #### Agentic AI - Marketing Automation | Feature | ConnectWise PSA | Oracle Sales Cloud | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Integration | Feature | ConnectWise PSA | Oracle Sales Cloud | |---|---|---| | **Data Import & Export Tools** | Not enough data | Not enough data | | **Integration APIs** | Not enough data | Not enough data | | **Breadth of Partner Applications** | Not enough data | Not enough data | ### Business Intelligence | Product | Score | Reviews | |---|---|---| | **ConnectWise PSA** | 9.5/10 | 9 | | **Oracle Sales Cloud** | N/A | N/A | #### Reports | Feature | ConnectWise PSA | Oracle Sales Cloud | |---|---|---| | **Reports Interface** | 9.2 (8 reviews) | Not enough data | | **Steps to Answer** | 9.5 (7 reviews) | Not enough data | | **Graphs and Charts** | 9.6 (8 reviews) | Not enough data | | **Score Cards** | 9.6 (8 reviews) | Not enough data | | **Dashboards** | 9.8 (9 reviews) | Not enough data | #### Self Service | Feature | ConnectWise PSA | Oracle Sales Cloud | |---|---|---| | **Calculated Fields** | Not enough data | Not enough data | | **Data Column Filtering** | Not enough data | Not enough data | | **Data Discovery** | Not enough data | Not enough data | | **Search** | Not enough data | Not enough data | | **Collaboration / Workflow** | Not enough data | Not enough data | | **Automodeling** | Not enough data | Not enough data | #### Advanced Analytics | Feature | ConnectWise PSA | Oracle Sales Cloud | |---|---|---| | **Predictive Analytics** | Not enough data | Not enough data | | **Data Visualization** | Not enough data | Not enough data | | **Big Data Services** | Not enough data | Not enough data | #### Building Reports | Feature | ConnectWise PSA | Oracle Sales Cloud | |---|---|---| | **Data Transformation** | Not enough data | Not enough data | | **Data Modeling** | Not enough data | Not enough data | | **WYSIWYG Report Design** | Not enough data | Not enough data | | **Integration APIs** | Not enough data | Not enough data | #### Platform | Feature | ConnectWise PSA | Oracle Sales Cloud | |---|---|---| | **Mobile User Support** | Not enough data | Not enough data | | **Customization ** | Not enough data | Not enough data | | **User, Role, and Access Management** | Not enough data | Not enough data | | **Internationalization** | Not enough data | Not enough data | | **Sandbox / Test Environments** | Not enough data | Not enough data | | **Performance and Reliability** | Not enough data | Not enough data | | **Breadth of Partner Applications** | Not enough data | Not enough data | ### Data Visualization | Product | Score | Reviews | |---|---|---| | **ConnectWise PSA** | 9.5/10 | 9 | | **Oracle Sales Cloud** | N/A | N/A | #### Reports | Feature | ConnectWise PSA | Oracle Sales Cloud | |---|---|---| | **Reports Interface** | 9.2 (8 reviews) | Not enough data | | **Steps to Answer** | 9.5 (7 reviews) | Not enough data | | **Graphs and Charts** | 9.6 (8 reviews) | Not enough data | | **Score Cards** | 9.6 (8 reviews) | Not enough data | | **Dashboards** | 9.8 (9 reviews) | Not enough data | #### Reports | Feature | ConnectWise PSA | Oracle Sales Cloud | |---|---|---| | **Reports Interface** | Not enough data | Not enough data | | **Share Reports** | Not enough data | Not enough data | | **Steps to Answer** | Not enough data | Not enough data | #### Generative AI | Feature | ConnectWise PSA | Oracle Sales Cloud | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | #### Visualization | Feature | ConnectWise PSA | Oracle Sales Cloud | |---|---|---| | **Graphs and Charts** | Not enough data | Not enough data | | **Score Cards** | Not enough data | Not enough data | | **Dashboards** | Not enough data | Not enough data | | **Formats** | Not enough data | Not enough data | #### Data Updates | Feature | ConnectWise PSA | Oracle Sales Cloud | |---|---|---| | **Historical Snapshots** | Not enough data | Not enough data | | **Real-Time Updating** | Not enough data | Not enough data | #### Collaboration | Feature | ConnectWise PSA | Oracle Sales Cloud | |---|---|---| | **Sharing** | Not enough data | Not enough data | | **Co-Editing** | Not enough data | Not enough data | | **Devices** | Not enough data | Not enough data | #### Data Updates | Feature | ConnectWise PSA | Oracle Sales Cloud | |---|---|---| | **Historical Snapshots** | Not enough data | Not enough data | | **Real-Time Updating** | Not enough data | Not enough data | | **Email Reports** | Not enough data | Not enough data | ### Help Desk | Product | Score | Reviews | |---|---|---| | **ConnectWise PSA** | 7.3/10 | 264 | | **Oracle Sales Cloud** | N/A | N/A | #### Ticket and Case Management | Feature | ConnectWise PSA | Oracle Sales Cloud | |---|---|---| | **Ticket creation user experience** | 8.6 (235 reviews) | Not enough data | | **Ticket response user experience** | 8.3 (231 reviews) | Not enough data | | **Workflow** | 8.3 (228 reviews) | Not enough data | | **Response Automation** | 8.4 (215 reviews) | Not enough data | | **SLA Management** | 8.1 (201 reviews) | Not enough data | | **Attachments/Screencasts** | 7.7 (217 reviews) | Not enough data | | **Ticket Collaboration** | 8.3 (225 reviews) | Not enough data | | **Customer and Contacts Database** | 8.4 (167 reviews) | Not enough data | #### Generative AI | Feature | ConnectWise PSA | Oracle Sales Cloud | |---|---|---| | **AI Text Generation** | 6.3 (9 reviews) | Not enough data | | **AI Text Summarization** | 6.1 (9 reviews) | Not enough data | #### Agentic AI - Help Desk | Feature | ConnectWise PSA | Oracle Sales Cloud | |---|---|---| | **Autonomous Task Execution** | 4.4 (6 reviews) | Not enough data | | **Natural Language Interaction** | 4.4 (6 reviews) | Not enough data | | **Proactive Assistance** | 4.7 (6 reviews) | Not enough data | #### Communication Channels | Feature | ConnectWise PSA | Oracle Sales Cloud | |---|---|---| | **Customer Portal** | 7.6 (178 reviews) | Not enough data | | **Email to Case** | 8.5 (212 reviews) | Not enough data | | **Chat/Live Support** | 7.7 (137 reviews) | Not enough data | | **Social Integration** | 7.1 (109 reviews) | Not enough data | | **Voice** | 7.5 (77 reviews) | Not enough data | #### Platform | Feature | ConnectWise PSA | Oracle Sales Cloud | |---|---|---| | **Mobile User Support** | 6.5 (86 reviews) | Not enough data | | **Customization ** | 7.7 (96 reviews) | Not enough data | | **User, Role, and Access Management** | 8.4 (105 reviews) | Not enough data | | **Integration** | 7.8 (94 reviews) | Not enough data | | **Reporting** | 7.5 (195 reviews) | Not enough data | | **Dashboards** | 7.5 (203 reviews) | Not enough data | ### Professional Services Automation | Product | Score | Reviews | |---|---|---| | **ConnectWise PSA** | 6.4/10 | 53 | | **Oracle Sales Cloud** | N/A | N/A | #### Customer Management | Feature | ConnectWise PSA | Oracle Sales Cloud | |---|---|---| | **Customer Profiles** | 7.3 (48 reviews) | Not enough data | | **Sales** | 6.9 (49 reviews) | Not enough data | | **Marketing** | 5.7 (44 reviews) | Not enough data | | **Client Portal** | 6.7 (51 reviews) | Not enough data | #### Project Management | Feature | ConnectWise PSA | Oracle Sales Cloud | |---|---|---| | **Project Planning** | 6.6 (49 reviews) | Not enough data | | **Project Tracking** | 6.6 (49 reviews) | Not enough data | | **Resource Definition** | 6.6 (48 reviews) | Not enough data | | **Resource Management** | 7.2 (50 reviews) | Not enough data | #### Accounting | Feature | ConnectWise PSA | Oracle Sales Cloud | |---|---|---| | **Revenue Recognition** | 6.7 (48 reviews) | Not enough data | | **Invoice Management** | 7.4 (50 reviews) | Not enough data | | **Payments** | 6.8 (47 reviews) | Not enough data | | **Project Accounting** | 6.6 (44 reviews) | Not enough data | | **Budget Tracking** | 6.5 (44 reviews) | Not enough data | #### Portfolio Management | Feature | ConnectWise PSA | Oracle Sales Cloud | |---|---|---| | **Portfolio Definition** | 6.1 (44 reviews) | Not enough data | | **Portfolio Performance** | 6.0 (43 reviews) | Not enough data | | **Risk** | 6.1 (43 reviews) | Not enough data | | **Portfolio Mix** | 6.2 (42 reviews) | Not enough data | #### Analytics | Feature | ConnectWise PSA | Oracle Sales Cloud | |---|---|---| | **Forecasting** | 6.0 (44 reviews) | Not enough data | | **Reporting** | 6.6 (49 reviews) | Not enough data | | **KPIs** | 6.1 (47 reviews) | Not enough data | #### Administration | Feature | ConnectWise PSA | Oracle Sales Cloud | |---|---|---| | **Standard Integrations** | 7.3 (50 reviews) | Not enough data | | **Workflow** | 7.5 (51 reviews) | Not enough data | | **Access Management** | 7.4 (47 reviews) | Not enough data | #### Platform | Feature | ConnectWise PSA | Oracle Sales Cloud | |---|---|---| | **APIs** | 7.0 (45 reviews) | Not enough data | | **Internationalization** | 6.2 (42 reviews) | Not enough data | | **Performance and Reliability** | 6.9 (48 reviews) | Not enough data | | **Mobile** | 5.6 (47 reviews) | Not enough data | | **Offline Access** | 4.8 (43 reviews) | Not enough data | #### Generative AI | Feature | ConnectWise PSA | Oracle Sales Cloud | |---|---|---| | **AI Text Generation** | 4.2 (28 reviews) | Not enough data | | **AI Text Summarization** | 4.3 (28 reviews) | Not enough data | #### Artificial Intelligence - Professional Services Automation | Feature | ConnectWise PSA | Oracle Sales Cloud | |---|---|---| | **Predictive Forecasting** | Not enough data | Not enough data | | **Smart task suggestions** | Not enough data | Not enough data | | **Automated workflows** | Not enough data | Not enough data | #### Agentic AI - Professional Services Automation | Feature | ConnectWise PSA | Oracle Sales Cloud | |---|---|---| | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | ### Enterprise Feedback Management | Product | Score | Reviews | |---|---|---| | **ConnectWise PSA** | 9.4/10 | 18 | | **Oracle Sales Cloud** | N/A | N/A | #### Generative AI | Feature | ConnectWise PSA | Oracle Sales Cloud | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | #### Survey Management | Feature | ConnectWise PSA | Oracle Sales Cloud | |---|---|---| | **Brand Design Consistency** | 9.4 (17 reviews) | Not enough data | | **Survey Deployment** | Not enough data | Not enough data | | **Feedback Collection** | 9.7 (17 reviews) | Not enough data | | **Device Responsiveness** | 9.6 (15 reviews) | Not enough data | #### Process Management | Feature | ConnectWise PSA | Oracle Sales Cloud | |---|---|---| | **Feedback Aggregation** | 9.5 (16 reviews) | Not enough data | | **Trigger Alerts** | 9.3 (16 reviews) | Not enough data | | **Real-Time Analysis** | 9.5 (16 reviews) | Not enough data | | **Real-Time Action** | 9.4 (16 reviews) | Not enough data | #### System Management | Feature | ConnectWise PSA | Oracle Sales Cloud | |---|---|---| | **Security** | 9.0 (13 reviews) | Not enough data | | **System Monitoring** | Not enough data | Not enough data | ### Service Desk | Product | Score | Reviews | |---|---|---| | **ConnectWise PSA** | 6.3/10 | 12 | | **Oracle Sales Cloud** | N/A | N/A | #### Incident Management | Feature | ConnectWise PSA | Oracle Sales Cloud | |---|---|---| | **Automate Ticket Routing** | 7.6 (11 reviews) | Not enough data | | **Ticket Prioritization** | 7.3 (11 reviews) | Not enough data | | **Ticket Notifications** | 8.5 (11 reviews) | Not enough data | | **Knowledge Base** | 7.0 (11 reviews) | Not enough data | | **Knowledge Base/Ticket Integration** | 6.4 (12 reviews) | Not enough data | #### Reporting | Feature | ConnectWise PSA | Oracle Sales Cloud | |---|---|---| | **Dashboards** | 7.3 (11 reviews) | Not enough data | | **Time Tracking** | 7.7 (11 reviews) | Not enough data | | **Surveys** | 6.5 (11 reviews) | Not enough data | #### Access & Usability | Feature | ConnectWise PSA | Oracle Sales Cloud | |---|---|---| | **Mobile** | 6.5 (10 reviews) | Not enough data | | **Self Service** | 7.8 (9 reviews) | Not enough data | | **Active Directory** | 6.7 (9 reviews) | Not enough data | | **Multi-Channel Access** | 6.7 (9 reviews) | Not enough data | #### Agentic AI - Service Desk | Feature | ConnectWise PSA | Oracle Sales Cloud | |---|---|---| | **Autonomous Task Execution** | 4.2 (6 reviews) | Not enough data | | **Multi-step Planning** | 6.1 (6 reviews) | Not enough data | | **Cross-system Integration** | 5.0 (6 reviews) | Not enough data | | **Adaptive Learning** | 4.7 (6 reviews) | Not enough data | | **Natural Language Interaction** | 4.2 (6 reviews) | Not enough data | | **Proactive Assistance** | 4.4 (6 reviews) | Not enough data | | **Decision Making** | 4.7 (6 reviews) | Not enough data | --- ## Categories **Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm) **Unique to ConnectWise PSA (7):** [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation), [Service Desk Software](https://www.g2.com/categories/service-desk), [Help Desk Software](https://www.g2.com/categories/help-desk), [Marketing Automation Software](https://www.g2.com/categories/marketing-automation), [Data Visualization Tools](https://www.g2.com/categories/data-visualization-tools), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Other IT Management Software](https://www.g2.com/categories/other-it-management) --- ## Reviewer Demographics ### By Company Size | Segment | ConnectWise PSA | Oracle Sales Cloud | |---|---|---| | **Small-Business** | 66.1% | 15.7% | | **Mid-Market** | 28.1% | 35.0% | | **Enterprise** | 5.8% | 49.3% | ### By Industry #### ConnectWise PSA - **Information Technology and Services:** 60.5% - **Computer & Network Security:** 8.3% - **Computer Networking:** 5.1% - **Computer Software:** 4.0% - **Telecommunications:** 3.2% - **Marketing and Advertising:** 2.2% - **Accounting:** 2.0% - **Consulting:** 1.1% - **Non-Profit Organization Management:** 0.9% - **Computer Hardware:** 0.7% - **Other:** 12.1% #### Oracle Sales Cloud - **Information Technology and Services:** 18.6% - **Computer Software:** 9.3% - **Financial Services:** 5.0% - **Automotive:** 4.3% - **Accounting:** 2.9% - **Hospital & Health Care:** 2.9% - **Food & Beverages:** 2.1% - **Health, Wellness and Fitness:** 2.1% - **Human Resources:** 2.1% - **Insurance:** 2.1% - **Other:** 48.6% --- ## Alternatives ### Alternatives to ConnectWise PSA - [Autotask](https://www.g2.com/products/autotask/reviews) — 4.3/5 stars (591 reviews) - [Accelo](https://www.g2.com/products/accelo/reviews) — 4.4/5 stars (554 reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25824 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13841 reviews) - [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) — 4.3/5 stars (673 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1869 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6949 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (986 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1620 reviews) ### Alternatives to Oracle Sales Cloud - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25824 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13841 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2931 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1620 reviews) - [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1115 reviews) - [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (999 reviews) - [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) — 3.8/5 stars (776 reviews) - [Maximizer](https://www.g2.com/products/maximizer/reviews) — 4.0/5 stars (673 reviews) - [Act!](https://www.g2.com/products/act/reviews) — 3.9/5 stars (513 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3065 reviews) --- ## Top Discussions ### ConnectWise PSA - Title: [What is BrightGuage used for?](https://www.g2.com/discussions/what-is-brightguage-used-for) — 1 comment > **Top comment:** "to create dashboards, reports, and track goals using data from various applications and services" - Title: [What applications does this tie to in order to maximimize use of other programs?](https://www.g2.com/discussions/what-applications-does-this-tie-to-in-order-to-maximimize-use-of-other-programs) — 1 comment, 1 upvote > **Top comment:** "I am not familiar with the programs you mention, but we somehow integrated with Hubspot for our sales and marketing teams. I was not part of the integration..." ### Oracle Sales Cloud - Title: [Is Salesforce an Oracle product?](https://www.g2.com/discussions/is-salesforce-an-oracle-product) — 2 comments > **Top comment:** "No" - Title: [Strong straightforward instrument to work with deals people and outreach groups, and administration people and organizations. Complex stage that can present and crunch information conveniently from the entire organization and association, in addition to outer/non-claimed information. Simple natural utilization of the instrument (program and portable application), doesn't require unique preparation to utilize any of it. Ultimately, lower cost than most, I get it's least expense for its classification. Who could want anything more in this item? Top quality, minimal expense, solid rumored maker for coherence. For the designers too the structure is basic and strong.](https://www.g2.com/discussions/strong-straightforward-instrument-to-work-with-deals-people-and-outreach-groups-and-administration-people-and-organizations-complex-stage-that-can-present-and-crunch-information-conveniently-from-the-entire-organization-and-association-in-addition-to-oute) — 1 comment, 1 upvote > **Top comment:** "Strong straightforward instrument to work with deals people and outreach groups, and administration people and organizations. Complex stage that can present..." - Title: [What is Oracle Sales Cloud?](https://www.g2.com/discussions/what-is-oracle-sales-cloud) — 1 comment > **Top comment:** "Strong straightforward instrument to work with deals people and outreach groups, and administration people and organizations. Complex stage that can present..." - Title: [What is Oracle engagement cloud?](https://www.g2.com/discussions/what-is-oracle-engagement-cloud) — 1 comment > **Top comment:** "Oracle Engagement Cloud is a previous name, for what is now called Oracle CX Sales. The fact of the market is this: every staff in every business is..." - Title: [Does Oracle Sales Cloud have Partner Relationship Management (PRM) capabilities?](https://www.g2.com/discussions/productivity-fe872259-bd57-4d28-b816-6b1e7fe6e7c5) — 1 comment, 1 upvote > **Top comment:** "Yes, Engagement Cloud has a dedicated module to manage partners:..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/connectwise-psa-vs-oracle-sales-cloud)