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Compare ConnectWise PSA and Oracle CRM On Demand 
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At a Glance
Market Segments
Small-Business (66.9% of reviews)
Enterprise (47.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
ConnectWise PSA
Star Rating
(514)3.9 out of 5
Market Segments
Small-Business (66.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ConnectWise PSAOracle CRM On Demand
Star Rating
(102)3.7 out of 5
Market Segments
Enterprise (47.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Oracle CRM On DemandSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Oracle CRM On Demand excels in Contact & Account Management with a score of 7.6, while ConnectWise PSA shines in Opportunity & Pipeline Management with a higher score of 7.9, indicating a stronger focus on sales processes.
- Reviewers mention that ConnectWise PSA offers superior Task / Activity Management features, scoring 8.3 compared to Oracle's 7.0, which suggests that users find it easier to manage their daily tasks and activities effectively.
- G2 users highlight that Oracle CRM On Demand has a better Customer Contract Management feature with a score of 7.6, while ConnectWise PSA outperforms in Case Management with a score of 8.4, indicating a more robust support system for customer inquiries.
- Users on G2 report that ConnectWise PSA's Lead Management capabilities, scoring 7.5, are more effective than Oracle's 7.3, suggesting that users find it easier to nurture leads through the sales funnel.
- Reviewers mention that Oracle CRM On Demand provides better Customization options with a score of 7.8, while ConnectWise PSA's Workflow Capability scores 8.0, indicating that users appreciate the flexibility in automating their processes.
- Users say that ConnectWise PSA has a more favorable Performance and Reliability rating of 8.0 compared to Oracle's 8.5, suggesting that users experience fewer issues and better uptime with Oracle's platform.
Pricing
Entry-Level Pricing
ConnectWise PSA
No pricing availableOracle CRM On Demand
No pricing availableFree Trial
ConnectWise PSA
No trial information availableOracle CRM On Demand
No trial information availableRatings
Meets Requirements
8.3
433
7.7
73
Ease of Use
7.2
439
7.2
72
Ease of Setup
6.2
223
6.6
34
Ease of Admin
7.1
211
6.6
30
Quality of Support
7.3
405
7.0
67
Has the product been a good partner in doing business?
7.4
210
6.5
27
Product Direction (% positive)
6.9
424
4.9
69
Features by Category
Sales Force Automation
8.5
136
|
Verified
7.7
48
|
Verified
7.9
95
|
Verified
7.5
36
|
Verified
7.8
124
|
Verified
7.5
44
|
Verified
8.3
138
|
Verified
7.2
50
|
Verified
7.6
101
|
Verified
6.9
35
|
Verified
8.3
128
6.6
41
|
Verified
8.0
113
|
Verified
7.2
36
|
Verified
8.1
113
|
Verified
7.0
34
|
Verified
8.3
123
|
Verified
7.8
35
|
Verified
Marketing Automation
7.3
85
|
Verified
7.4
39
|
Verified
7.2
88
|
Verified
7.4
38
|
Verified
7.4
93
|
Verified
7.4
43
|
Verified
7.4
76
|
Verified
7.3
36
|
Verified
Customer Support
8.4
127
7.7
38
|
Verified
7.6
124
|
Verified
7.9
38
|
Verified
7.7
119
7.9
38
|
Verified
7.5
82
7.5
31
|
Verified
7.9
108
7.5
38
|
Verified
Reporting & Analytics
7.5
138
|
Verified
8.0
40
|
Verified
7.3
137
|
Verified
8.0
41
|
Verified
7.5
112
7.6
38
|
Verified
Mobile & Social
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
6.8
95
|
Verified
7.3
29
|
Verified
Platform
7.4
80
7.8
25
|
Verified
7.9
85
7.6
30
|
Verified
8.2
85
8.8
25
|
Verified
7.6
53
8.3
18
|
Verified
7.2
56
8.0
26
|
Verified
7.0
74
7.7
26
|
Verified
8.0
82
8.5
24
|
Verified
7.3
77
7.6
22
|
Verified
Integration
7.7
79
7.9
27
|
Verified
8.0
77
7.8
21
|
Verified
8.5
75
7.3
24
|
Verified
Generative AI
Not enough data
8.8
7
Agentic AI - CRM
6.1
6
Not enough data
5.3
6
Not enough data
6.1
6
Not enough data
5.3
6
Not enough data
5.8
6
Not enough data
5.3
6
Not enough data
6.4
6
Not enough data
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Online Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Ticket and Case Management
8.5
231
Not enough data
8.3
228
Not enough data
8.3
224
Not enough data
8.4
214
Not enough data
8.1
201
Not enough data
7.8
216
Not enough data
8.3
224
Not enough data
8.4
167
Not enough data
Generative AI
6.3
9
Not enough data
6.1
9
Not enough data
Agentic AI - Help Desk
4.4
6
Not enough data
4.4
6
Not enough data
4.7
6
Not enough data
Communication Channels
7.6
178
Not enough data
8.5
212
Not enough data
7.7
136
Not enough data
7.1
109
Not enough data
7.5
77
Not enough data
Platform
6.5
85
Not enough data
7.7
96
Not enough data
8.4
104
Not enough data
7.8
86
Not enough data
7.5
195
Not enough data
7.5
203
Not enough data
Customer Management
7.3
48
Not enough data
6.9
49
Not enough data
5.7
44
Not enough data
6.7
51
Not enough data
Project Management
6.6
49
Not enough data
6.6
49
Not enough data
6.6
48
Not enough data
7.2
50
Not enough data
Accounting
6.7
48
Not enough data
7.3
48
Not enough data
6.8
47
Not enough data
6.6
44
Not enough data
6.5
44
Not enough data
Portfolio Management
6.1
44
Not enough data
6.0
43
Not enough data
6.1
43
Not enough data
6.2
42
Not enough data
Analytics
6.0
44
Not enough data
6.6
49
Not enough data
6.1
47
Not enough data
Administration
7.2
48
Not enough data
7.5
50
Not enough data
7.4
47
Not enough data
Platform
7.0
45
Not enough data
6.2
42
Not enough data
6.9
48
Not enough data
5.6
46
Not enough data
4.8
43
Not enough data
Generative AI
4.2
28
Not enough data
4.3
28
Not enough data
Artificial Intelligence - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
7.6
11
Not enough data
7.3
11
Not enough data
8.5
11
Not enough data
7.0
11
Not enough data
6.5
11
Not enough data
Reporting
7.3
11
Not enough data
7.7
11
Not enough data
6.5
11
Not enough data
Access & Usability
6.5
10
Not enough data
7.8
9
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
Agentic AI - Service Desk
4.2
6
Not enough data
6.1
6
Not enough data
5.0
6
Not enough data
4.7
6
Not enough data
4.2
6
Not enough data
4.4
6
Not enough data
4.7
6
Not enough data
Categories
Categories
Shared Categories
ConnectWise PSA and Oracle CRM On Demand are categorized as CRM
Unique Categories
ConnectWise PSA is categorized as Professional Services Automation, Service Desk, Help Desk, and Marketing Automation
Oracle CRM On Demand has no unique categories
Reviews
Reviewers' Company Size
ConnectWise PSA
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Oracle CRM On Demand
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
60.0%
Computer & Network Security
8.4%
Computer Networking
5.3%
Computer Software
4.1%
Telecommunications
3.3%
Other
19.0%
Information Technology and Services
17.0%
Computer Software
10.2%
Higher Education
3.4%
Financial Services
3.4%
Computer & Network Security
3.4%
Other
62.5%
Alternatives
Discussions
What applications does this tie to in order to maximimize use of other programs?
1 Comment
GG
I am not familiar with the programs you mention, but we somehow integrated with Hubspot for our sales and marketing teams. I was not part of the integration...Read more
ConnectWise PSA has no more discussions with answers
Oracle CRM On Demand has no discussions with answers
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