# ConnectWise PSA, Ontraport vs Autotask Comparison

| | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Star Rating** | 3.9 out of 5 | 4.5 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 525 | 224 | 588 | 
| **Largest Market Segment** | Small-Business (67.1% of reviews) | Small-Business (94.8% of reviews) | Small-Business (68.5% of reviews) | 
| **Entry Level Price** | No pricing available | Starting at $29.00 Per Month | No pricing available | 

---
## Top Pros & Cons

### ConnectWise PSA

Pros:
- Ease of Use (36 reviews)
- Integration (21 reviews)

Cons:
- Learning Curve (24 reviews)
- Poor Customer Support (16 reviews)

### Ontraport

Pros:
- Customer Support (10 reviews)
- Helpful (8 reviews)

Cons:
- Learning Curve (6 reviews)
- Not Intuitive (4 reviews)

### Autotask

Pros:
- Ease of Use (65 reviews)
- Integrations (49 reviews)

Cons:
- Complex Usability (24 reviews)
- Learning Curve (18 reviews)

---
## Ratings Comparison
| Rating | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
  | **Meets Requirements** | 8.3 (442 reviews) | 8.7 (165 reviews) | 8.5 (485 reviews) | 
  | **Ease of Use** | 7.2 (449 reviews) | 8.2 (168 reviews) | 7.9 (529 reviews) | 
  | **Ease of Setup** | 6.2 (232 reviews) | 8.0 (94 reviews) | 7.4 (415 reviews) | 
  | **Ease of Admin** | 7.1 (214 reviews) | 8.4 (90 reviews) | 7.6 (280 reviews) | 
  | **Quality of Support** | 7.3 (414 reviews) | 9.2 (164 reviews) | 8.2 (452 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.4 (212 reviews) | 9.0 (88 reviews) | 8.4 (271 reviews) | 
  | **Product Direction (% positive)** | 6.9 (433 reviews) | 8.4 (157 reviews) | 8.3 (479 reviews) | 

---
## Pricing

### ConnectWise PSA

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Ontraport

#### Entry-Level Pricing

Plan: Basic

Price: Starting at $29.00 Per Month

Key Features:
- Unlimited email sending under 20k contacts
- Add contacts as you grow
- Up to 3 users at $9/month each

[Browse all 8 editions](https://www.g2.com/products/ontraport/pricing)

#### Free Trial

Yes

### Autotask

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 7.3/10 | 169 |
| **Ontraport** | 8.1/10 | 64 |
| **Autotask** | N/A | N/A |

#### Sales Force Automation

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Contact & Account Management** | 8.5 (137 reviews) ✓ Verified | 8.9 (46 reviews) ✓ Verified | Not enough data | 
| **Partner Relationship Mgmt. (PRM)** | 7.9 (95 reviews) ✓ Verified | 7.8 (31 reviews) ✓ Verified | Not enough data | 
| **Opportunity & Pipeline Mgmt.** | 7.8 (125 reviews) ✓ Verified | 8.0 (44 reviews) ✓ Verified | Not enough data | 
| **Task / Activity Management** | 8.3 (139 reviews) ✓ Verified | 7.7 (40 reviews) ✓ Verified | Not enough data | 
| **Territory & Quota Management** | 7.6 (101 reviews) ✓ Verified | 7.2 (22 reviews) ✓ Verified | Not enough data | 
| **Desktop Integration** | 8.3 (128 reviews) | 7.5 (32 reviews) ✓ Verified | Not enough data | 
| **Product & Price List Management** | 8.0 (114 reviews) ✓ Verified | 7.6 (32 reviews) ✓ Verified | Not enough data | 
| **Quote & Order Management** | 8.1 (114 reviews) ✓ Verified | 7.1 (22 reviews) ✓ Verified | Not enough data | 
| **Customer Contract Management** | 8.4 (124 reviews) ✓ Verified | 8.0 (23 reviews) ✓ Verified | Not enough data | 

#### Marketing Automation

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Email Marketing** | 7.3 (85 reviews) ✓ Verified | 9.0 (49 reviews) ✓ Verified | Not enough data | 
| **Campaign Management** | 7.2 (88 reviews) ✓ Verified | 8.6 (44 reviews) ✓ Verified | Not enough data | 
| **Lead Management** | 7.4 (94 reviews) ✓ Verified | 8.8 (40 reviews) ✓ Verified | Not enough data | 
| **Marketing ROI Analytics** | 7.4 (76 reviews) ✓ Verified | 8.1 (31 reviews) ✓ Verified | Not enough data | 

#### Customer Support

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Case Management** | 8.4 (127 reviews) | 8.2 (31 reviews) ✓ Verified | Not enough data | 
| **Customer Support Portal** | 7.6 (125 reviews) ✓ Verified | 8.6 (43 reviews) ✓ Verified | Not enough data | 
| **Knowledge Base** | 7.7 (119 reviews) | 8.8 (45 reviews) ✓ Verified | Not enough data | 
| **Call Center Features** | 7.5 (82 reviews) | 8.0 (33 reviews) ✓ Verified | Not enough data | 
| **Support Analytics** | 7.9 (108 reviews) | 8.0 (28 reviews) ✓ Verified | Not enough data | 

#### Reporting & Analytics

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Reporting** | 7.5 (139 reviews) ✓ Verified | 7.9 (43 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 7.3 (137 reviews) ✓ Verified | 8.2 (51 reviews) ✓ Verified | Not enough data | 
| **Forecasting** | 7.5 (112 reviews) | 6.9 (25 reviews) ✓ Verified | Not enough data | 

#### Mobile & Social

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Social Collaboration Features** | Feature Not Available | 8.1 (22 reviews) ✓ Verified | Not enough data | 
| **Social Network Integration** | Feature Not Available | 7.9 (23 reviews) ✓ Verified | Not enough data | 
| **Mobile User Support** | 6.8 (95 reviews) ✓ Verified | 7.6 (24 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Customization** | 7.4 (81 reviews) | 8.5 (34 reviews) ✓ Verified | Not enough data | 
| **Workflow Capability** | 7.9 (86 reviews) | 8.6 (34 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.2 (86 reviews) | 8.8 (35 reviews) ✓ Verified | Not enough data | 
| **Internationalization** | 7.6 (53 reviews) | 7.0 (16 reviews) ✓ Verified | Not enough data | 
| **Sandbox / Test Environments** | 7.3 (57 reviews) | 7.9 (19 reviews) ✓ Verified | Not enough data | 
| **Document & Content Mgmt.** | 7.0 (74 reviews) | 8.1 (28 reviews) ✓ Verified | Not enough data | 
| **Performance and Reliability** | 8.0 (83 reviews) | 8.9 (35 reviews) ✓ Verified | Not enough data | 
| **Output Document Generation** | 7.3 (77 reviews) | 8.0 (23 reviews) ✓ Verified | Not enough data | 

#### Integration

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Data Import & Export Tools** | 7.7 (79 reviews) | 8.5 (32 reviews) ✓ Verified | Not enough data | 
| **Integration APIs** | 8.0 (78 reviews) | 8.8 (35 reviews) ✓ Verified | Not enough data | 
| **Breadth of Partner Applications** | 8.5 (75 reviews) | 8.2 (28 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 8.3 (12 reviews) | Not enough data | 

#### Agentic AI - CRM

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Autonomous Task Execution** | 6.1 (6 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 5.3 (6 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 6.1 (6 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 5.3 (6 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 5.8 (6 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 5.3 (6 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 6.4 (6 reviews) | Not enough data | Not enough data | 

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **Ontraport** | 8.4/10 | 93 |
| **Autotask** | N/A | N/A |

#### Email Marketing

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Building and Personalizing Emails** | Not enough data | 8.7 (78 reviews) ✓ Verified | Not enough data | 
| **Sending Outbound Emails** | Not enough data | 9.2 (78 reviews) ✓ Verified | Not enough data | 
| **Manage Email Deliverability** | Not enough data | 8.5 (77 reviews) ✓ Verified | Not enough data | 
| **Automated Email Responses** | Not enough data | 9.0 (75 reviews) ✓ Verified | Not enough data | 

#### Online Marketing

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Landing Pages and Forms** | Not enough data | 8.8 (75 reviews) ✓ Verified | Not enough data | 
| **Dynamic Content** | Not enough data | 8.6 (65 reviews) ✓ Verified | Not enough data | 
| **A/B Testing** | Not enough data | 8.7 (50 reviews) ✓ Verified | Not enough data | 
| **Mobile Optimized** | Not enough data | 8.3 (59 reviews) ✓ Verified | Not enough data | 
| **Search Tracking and Optimization** | Not enough data | 7.9 (47 reviews) ✓ Verified | Not enough data | 

#### Lead Management

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Marketing Lead Database** | Not enough data | 8.9 (66 reviews) ✓ Verified | Not enough data | 
| **Data Quality Management** | Not enough data | 8.6 (54 reviews) ✓ Verified | Not enough data | 
| **Segmentation** | Not enough data | 8.9 (64 reviews) ✓ Verified | Not enough data | 
| **Lead Scoring and Grading** | Not enough data | 8.6 (49 reviews) ✓ Verified | Not enough data | 
| **Lead Nurturing** | Not enough data | 8.8 (66 reviews) ✓ Verified | Not enough data | 
| **Online Behavior Tracking** | Not enough data | 8.7 (50 reviews) ✓ Verified | Not enough data | 
| **Automated Alerts and Tasks** | Not enough data | 8.8 (54 reviews) ✓ Verified | Not enough data | 
| **CRM Lead Integration** | Not enough data | 8.5 (59 reviews) ✓ Verified | Not enough data | 

#### Campaign Management

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Program Management** | Not enough data | 8.8 (53 reviews) ✓ Verified | Not enough data | 
| **Event / Webinar Marketing** | Not enough data | 8.4 (54 reviews) ✓ Verified | Not enough data | 
| **Calendaring** | Not enough data | 7.5 (35 reviews) ✓ Verified | Not enough data | 
| **Budgeting** | Not enough data | 7.2 (27 reviews) ✓ Verified | Not enough data | 

#### Social

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Social Listening** | Not enough data | 7.6 (28 reviews) ✓ Verified | Not enough data | 
| **Social Sharing** | Not enough data | 8.0 (33 reviews) ✓ Verified | Not enough data | 
| **Social Campaigns** | Not enough data | 7.8 (27 reviews) ✓ Verified | Not enough data | 
| **Social Media Engagement** | Not enough data | 7.7 (27 reviews) ✓ Verified | Not enough data | 
| **Social Media Advertising** | Not enough data | 7.5 (29 reviews) ✓ Verified | Not enough data | 

#### Reporting & Analytics

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Basic Reporting** | Not enough data | 8.4 (66 reviews) ✓ Verified | Not enough data | 
| **Web Analytics** | Not enough data | 8.1 (46 reviews) ✓ Verified | Not enough data | 
| **ROI Analytics** | Not enough data | 7.8 (40 reviews) ✓ Verified | Not enough data | 
| **Revenue Analytics** | Not enough data | 8.2 (41 reviews) ✓ Verified | Not enough data | 
| **SEO / Keyword Analytics** | Not enough data | 7.4 (32 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Customization ** | Not enough data | 9.0 (37 reviews) ✓ Verified | Not enough data | 
| **Workflow Capability** | Not enough data | 9.0 (36 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | Not enough data | 8.9 (44 reviews) ✓ Verified | Not enough data | 
| **Internationalization** | Not enough data | 8.7 (25 reviews) ✓ Verified | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | 8.7 (23 reviews) ✓ Verified | Not enough data | 
| **Performance and Reliability** | Not enough data | 9.1 (41 reviews) ✓ Verified | Not enough data | 
| **Output Document Generation** | Not enough data | 8.9 (25 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Marketing Automation

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Integration

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Data Import & Export Tools** | Not enough data | 8.9 (43 reviews) ✓ Verified | Not enough data | 
| **Integration APIs** | Not enough data | 8.6 (46 reviews) ✓ Verified | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | 8.3 (36 reviews) ✓ Verified | Not enough data | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 7.3/10 | 263 |
| **Ontraport** | N/A | N/A |
| **Autotask** | N/A | N/A |

#### Ticket and Case Management

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Ticket creation user experience** | 8.6 (235 reviews) | Not enough data | Not enough data | 
| **Ticket response user experience** | 8.3 (231 reviews) | Not enough data | Not enough data | 
| **Workflow** | 8.3 (227 reviews) | Not enough data | Not enough data | 
| **Response Automation** | 8.4 (214 reviews) | Not enough data | Not enough data | 
| **SLA Management** | 8.1 (201 reviews) | Not enough data | Not enough data | 
| **Attachments/Screencasts** | 7.7 (217 reviews) | Not enough data | Not enough data | 
| **Ticket Collaboration** | 8.3 (225 reviews) | Not enough data | Not enough data | 
| **Customer and Contacts Database** | 8.4 (167 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **AI Text Generation** | 6.3 (9 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 6.1 (9 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Autonomous Task Execution** | 4.4 (6 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 4.4 (6 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 4.7 (6 reviews) | Not enough data | Not enough data | 

#### Communication Channels

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Customer Portal** | 7.6 (178 reviews) | Not enough data | Not enough data | 
| **Email to Case** | 8.5 (212 reviews) | Not enough data | Not enough data | 
| **Chat/Live Support** | 7.7 (137 reviews) | Not enough data | Not enough data | 
| **Social Integration** | 7.1 (109 reviews) | Not enough data | Not enough data | 
| **Voice** | 7.5 (77 reviews) | Not enough data | Not enough data | 

#### Platform

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Mobile User Support** | 6.5 (85 reviews) | Not enough data | Not enough data | 
| **Customization ** | 7.7 (96 reviews) | Not enough data | Not enough data | 
| **User, Role, and Access Management** | 8.4 (105 reviews) | Not enough data | Not enough data | 
| **Integration** | 7.8 (93 reviews) | Not enough data | Not enough data | 
| **Reporting** | 7.5 (195 reviews) | Not enough data | Not enough data | 
| **Dashboards** | 7.5 (203 reviews) | Not enough data | Not enough data | 

### Web Content Management

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **Ontraport** | N/A | N/A |
| **Autotask** | N/A | N/A |

#### Content

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Content Authoring** | Not enough data | Not enough data | Not enough data | 
| **Rich Text Editor** | Not enough data | Not enough data | Not enough data | 
| **Versioning** | Not enough data | Not enough data | Not enough data | 
| **Plug-ins/Widgets/Apps** | Not enough data | Not enough data | Not enough data | 
| **Approval Process** | Not enough data | Not enough data | Not enough data | 
| **Content Scheduling** | Not enough data | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | Not enough data | 
| **Internal Search** | Not enough data | Not enough data | Not enough data | 
| **Content Repository** | Not enough data | Not enough data | Not enough data | 

#### Design

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Breadth of Pre-Built Templates** | Not enough data | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | Not enough data | 
| **Branding/Themes** | Not enough data | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **User Community** | Not enough data | Not enough data | Not enough data | 
| **SEO** | Not enough data | Not enough data | Not enough data | 
| **Flexible Navigation Structures** | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | 
| **Enterprise Scalability** | Not enough data | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | Not enough data | 
| **Dashboards and Reports** | Not enough data | Not enough data | Not enough data | 
| **API / Integrations** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Web Content Management

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **Ontraport** | N/A | N/A |
| **Autotask** | N/A | N/A |

#### Lead Generation

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **Ontraport** | N/A | N/A |
| **Autotask** | N/A | N/A |

#### Integrated Workflows

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Task Management** | Not enough data | Not enough data | Not enough data | 
| **Email Tracking/Automation** | Not enough data | Not enough data | Not enough data | 
| **Calls and Voice** | Not enough data | Not enough data | Not enough data | 
| **Other Outreach Options ** | Not enough data | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | Not enough data | 
| **Shared Records** | Not enough data | Not enough data | Not enough data | 

#### Repeatability and Reportability

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Content Management** | Not enough data | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | Not enough data | 
| **Workflow Performance** | Not enough data | Not enough data | Not enough data | 
| **Sales Coaching and Insights** | Not enough data | Not enough data | Not enough data | 
| **Gamification** | Not enough data | Not enough data | Not enough data | 

#### AI and Automation

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Lead Prioritization** | Not enough data | Not enough data | Not enough data | 
| **Lead Scoring** | Not enough data | Not enough data | Not enough data | 
| **Best Time of Day Scheduling** | Not enough data | Not enough data | Not enough data | 
| **Buyer Intelligence** | Not enough data | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Sales Engagement

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **Ontraport** | N/A | N/A |
| **Autotask** | 7.5/10 | 208 |

#### Administration

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Change Management** | Not enough data | Not enough data | 8.0 (179 reviews) | 
| **Asset Management** | Not enough data | Not enough data | 7.9 (182 reviews) | 
| **Reports & Analytics** | Not enough data | Not enough data | 8.0 (190 reviews) | 

#### Service Desk

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Help Desk** | Not enough data | Not enough data | 9.0 (189 reviews) | 
| **Incident Reports** | Not enough data | Not enough data | 8.4 (182 reviews) | 
| **Process Workflow** | Not enough data | Not enough data | 8.3 (188 reviews) | 

#### Management

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Reporting** | Not enough data | Not enough data | 8.2 (186 reviews) | 
| **Administration Console** | Not enough data | Not enough data | 8.2 (184 reviews) | 
| **Access Management** | Not enough data | Not enough data | 8.3 (181 reviews) | 
| **Asset Management** | Not enough data | Not enough data | 7.9 (178 reviews) | 
| **Policy Dictation** | Not enough data | Not enough data | 7.5 (171 reviews) | 

#### Functionality

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Ticketing System** | Not enough data | Not enough data | 9.2 (189 reviews) | 
| **Performance Logging** | Not enough data | Not enough data | 8.3 (177 reviews) | 
| **Alerting** | Not enough data | Not enough data | 8.5 (180 reviews) | 
| **Automation** | Not enough data | Not enough data | 8.3 (187 reviews) | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 5.1 (13 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 5.3 (12 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 6.9 (15 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 5.9 (11 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 6.1 (11 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 5.3 (11 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 6.2 (11 reviews) | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **Ontraport** | N/A | N/A |
| **Autotask** | N/A | N/A |

#### Text Messaging

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Bulk SMS** | Not enough data | Not enough data | Not enough data | 
| **Two-Way Text Messaging** | Not enough data | Not enough data | Not enough data | 
| **Text Scheduler** | Not enough data | Not enough data | Not enough data | 
| **Automatic Replies** | Not enough data | Not enough data | Not enough data | 
| **Automatic URL Shortening** | Not enough data | Not enough data | Not enough data | 
| **MMS Marketing** | Not enough data | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Transactional SMS** | Not enough data | Not enough data | Not enough data | 

#### SMS Platform

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Reporting** | Not enough data | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | Not enough data | 
| **White Label** | Not enough data | Not enough data | Not enough data | 
| **Text-to-Landline** | Not enough data | Not enough data | Not enough data | 
| **Short Codes** | Not enough data | Not enough data | Not enough data | 
| **API Integration** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - SMS Marketing

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **Ontraport** | N/A | N/A |
| **Autotask** | N/A | N/A |

#### Productivity Tools

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Notes** | Not enough data | Not enough data | Not enough data | 
| **Internal Discussion** | Not enough data | Not enough data | Not enough data | 
| **Assignments and Tasks** | Not enough data | Not enough data | Not enough data | 
| **Workflows** | Not enough data | Not enough data | Not enough data | 
| **Templates** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 
| **Tagging System** | Not enough data | Not enough data | Not enough data | 

#### Analytics

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Trends** | Not enough data | Not enough data | Not enough data | 
| **Performance Tracking** | Not enough data | Not enough data | Not enough data | 
| **Email Tracking** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Professional Services Automation

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 6.4/10 | 52 |
| **Ontraport** | N/A | N/A |
| **Autotask** | 6.8/10 | 225 |

#### Customer Management

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Customer Profiles** | 7.3 (48 reviews) | Not enough data | 8.0 (184 reviews) ✓ Verified | 
| **Sales** | 6.9 (49 reviews) | Not enough data | 7.2 (178 reviews) ✓ Verified | 
| **Marketing** | 5.7 (44 reviews) | Not enough data | 6.1 (173 reviews) ✓ Verified | 
| **Client Portal** | 6.7 (51 reviews) | Not enough data | 7.1 (181 reviews) ✓ Verified | 

#### Project Management

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Project Planning** | 6.6 (49 reviews) | Not enough data | 6.9 (182 reviews) | 
| **Project Tracking** | 6.6 (49 reviews) | Not enough data | 7.0 (184 reviews) ✓ Verified | 
| **Resource Definition** | 6.6 (48 reviews) | Not enough data | 7.3 (173 reviews) ✓ Verified | 
| **Resource Management** | 7.2 (50 reviews) | Not enough data | 7.6 (176 reviews) ✓ Verified | 

#### Accounting

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Revenue Recognition** | 6.7 (48 reviews) | Not enough data | 7.2 (173 reviews) | 
| **Invoice Management** | 7.3 (49 reviews) | Not enough data | 7.3 (177 reviews) ✓ Verified | 
| **Payments** | 6.8 (47 reviews) | Not enough data | 6.4 (165 reviews) | 
| **Project Accounting** | 6.6 (44 reviews) | Not enough data | 6.8 (170 reviews) | 
| **Budget Tracking** | 6.5 (44 reviews) | Not enough data | 6.5 (167 reviews) ✓ Verified | 

#### Portfolio Management

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Portfolio Definition** | 6.1 (44 reviews) | Not enough data | 6.7 (167 reviews) | 
| **Portfolio Performance** | 6.0 (43 reviews) | Not enough data | 6.7 (166 reviews) | 
| **Risk** | 6.1 (43 reviews) | Not enough data | 6.6 (163 reviews) | 
| **Portfolio Mix** | 6.2 (42 reviews) | Not enough data | 6.6 (162 reviews) | 

#### Analytics

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Forecasting** | 6.0 (44 reviews) | Not enough data | 6.7 (165 reviews) ✓ Verified | 
| **Reporting** | 6.6 (49 reviews) | Not enough data | 7.5 (183 reviews) ✓ Verified | 
| **KPIs** | 6.1 (47 reviews) | Not enough data | 7.4 (167 reviews) ✓ Verified | 

#### Administration

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Standard Integrations** | 7.2 (49 reviews) | Not enough data | 7.8 (191 reviews) ✓ Verified | 
| **Workflow** | 7.5 (50 reviews) | Not enough data | 8.2 (182 reviews) ✓ Verified | 
| **Access Management** | 7.4 (47 reviews) | Not enough data | 8.0 (174 reviews) ✓ Verified | 

#### Platform

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **APIs** | 7.0 (45 reviews) | Not enough data | 8.3 (176 reviews) ✓ Verified | 
| **Internationalization** | 6.2 (42 reviews) | Not enough data | 7.4 (159 reviews) ✓ Verified | 
| **Performance and Reliability** | 6.9 (48 reviews) | Not enough data | 8.5 (183 reviews) ✓ Verified | 
| **Mobile** | 5.6 (46 reviews) | Not enough data | 6.4 (164 reviews) ✓ Verified | 
| **Offline Access** | 4.8 (43 reviews) | Not enough data | 4.7 (160 reviews) ✓ Verified | 

#### Generative AI

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **AI Text Generation** | 4.2 (28 reviews) | Not enough data | 5.8 (89 reviews) | 
| **AI Text Summarization** | 4.3 (28 reviews) | Not enough data | 6.1 (88 reviews) | 

#### Artificial Intelligence - Professional Services Automation

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Predictive Forecasting** | Not enough data | Not enough data | 5.2 (33 reviews) | 
| **Smart task suggestions** | Not enough data | Not enough data | 4.9 (32 reviews) | 
| **Automated workflows** | Not enough data | Not enough data | 6.4 (36 reviews) | 

#### Agentic AI - Professional Services Automation

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 5.5 (33 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 5.4 (34 reviews) | 

### Subscription Management

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **Ontraport** | N/A | N/A |
| **Autotask** | N/A | N/A |

#### Order Management

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Opportunities** | Not enough data | Not enough data | Not enough data | 
| **Order History** | Not enough data | Not enough data | Not enough data | 
| **Upsell & Cross-sell** | Not enough data | Not enough data | Not enough data | 
| **Renewals** | Not enough data | Not enough data | Not enough data | 

#### Products & Plans

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Packages** | Not enough data | Not enough data | Not enough data | 
| **Multi-part Deals** | Not enough data | Not enough data | Not enough data | 
| **Plan Changes** | Not enough data | Not enough data | Not enough data | 
| **Bundles** | Not enough data | Not enough data | Not enough data | 

#### Pricing

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Standard Price** | Not enough data | Not enough data | Not enough data | 
| **Discounts** | Not enough data | Not enough data | Not enough data | 
| **Optimization** | Not enough data | Not enough data | Not enough data | 

#### Revenue Management

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Automation** | Not enough data | Not enough data | Not enough data | 
| **Consolidation** | Not enough data | Not enough data | Not enough data | 
| **Adjustments** | Not enough data | Not enough data | Not enough data | 
| **Billing Types** | Not enough data | Not enough data | Not enough data | 

#### Integration

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Payments** | Not enough data | Not enough data | Not enough data | 
| **Accounting** | Not enough data | Not enough data | Not enough data | 
| **CRM & Sales** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Subscription Management

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Landing Page Builders

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **Ontraport** | 8.7/10 | 49 |
| **Autotask** | N/A | N/A |

#### Page Customization

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Drag and Drop** | Not enough data | 8.9 (38 reviews) ✓ Verified | Not enough data | 
| **Templates** | Not enough data | 8.6 (43 reviews) ✓ Verified | Not enough data | 
| **Advanced Customization** | Not enough data | 8.6 (32 reviews) ✓ Verified | Not enough data | 
| **Content Library** | Not enough data | 8.3 (33 reviews) ✓ Verified | Not enough data | 

#### Page Optimization

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **A/B Testing** | Not enough data | 8.8 (23 reviews) ✓ Verified | Not enough data | 
| **Mobile Responsive** | Not enough data | 8.7 (27 reviews) | Not enough data | 
| **Web Analytics** | Not enough data | 8.5 (30 reviews) | Not enough data | 
| **SEO** | Not enough data | 8.2 (23 reviews) | Not enough data | 

#### Integrations

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **E-Commerce Integration** | Not enough data | 9.0 (25 reviews) | Not enough data | 
| **Email Marketing Integration** | Not enough data | 9.2 (41 reviews) ✓ Verified | Not enough data | 
| **Domain Integration** | Not enough data | 9.1 (36 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 8.5 (10 reviews) | Not enough data | 

#### Agentic AI - Landing Page Builders

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **Ontraport** | 8.4/10 | 22 |
| **Autotask** | N/A | N/A |

#### Customization

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Custom Fields** | Not enough data | 8.7 (21 reviews) | Not enough data | 
| **Conditional Logic** | Not enough data | 8.5 (17 reviews) | Not enough data | 
| **Multi-page Forms** | Not enough data | 8.9 (15 reviews) | Not enough data | 
| **Design** | Not enough data | 8.2 (21 reviews) | Not enough data | 

#### Additional Functionality

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Embedded Forms** | Not enough data | 8.4 (21 reviews) | Not enough data | 
| **Offline Capability** | Not enough data | 6.5 (10 reviews) | Not enough data | 
| **Notifications** | Not enough data | 9.0 (12 reviews) | Not enough data | 
| **Payments** | Not enough data | 8.8 (17 reviews) | Not enough data | 
| **Mobile Forms** | Not enough data | 8.6 (17 reviews) | Not enough data | 

### Lead Scoring

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **Ontraport** | N/A | N/A |
| **Autotask** | N/A | N/A |

#### Agentic AI - Lead Scoring

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Attribution

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Lead Opportunity** | Not enough data | Not enough data | Not enough data | 
| **Lead Assignment** | Not enough data | Not enough data | Not enough data | 
| **Pipeline Acceleration** | Not enough data | Not enough data | Not enough data | 

#### Discovery

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Lead Management** | Not enough data | Not enough data | Not enough data | 
| **Scoring/Ranking** | Not enough data | Not enough data | Not enough data | 
| **Lead Context** | Not enough data | Not enough data | Not enough data | 

#### Management

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Conversion Viability** | Not enough data | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Data Synchronization** | Not enough data | Not enough data | Not enough data | 
| **Analysis** | Not enough data | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 6.3/10 | 12 |
| **Ontraport** | N/A | N/A |
| **Autotask** | 6.7/10 | 262 |

#### Incident Management

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Automate Ticket Routing** | 7.6 (11 reviews) | Not enough data | 8.1 (238 reviews) | 
| **Ticket Prioritization** | 7.3 (11 reviews) | Not enough data | 8.4 (237 reviews) | 
| **Ticket Notifications** | 8.5 (11 reviews) | Not enough data | 8.4 (240 reviews) | 
| **Knowledge Base** | 7.0 (11 reviews) | Not enough data | 7.0 (232 reviews) | 
| **Knowledge Base/Ticket Integration** | 6.4 (12 reviews) | Not enough data | 7.2 (231 reviews) | 

#### Reporting

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Dashboards** | 7.3 (11 reviews) | Not enough data | 8.7 (241 reviews) | 
| **Time Tracking** | 7.7 (11 reviews) | Not enough data | 8.8 (244 reviews) | 
| **Surveys** | 6.5 (11 reviews) | Not enough data | 7.4 (227 reviews) | 

#### Access & Usability

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Mobile** | 6.5 (10 reviews) | Not enough data | 6.1 (230 reviews) | 
| **Self Service** | 7.8 (9 reviews) | Not enough data | 7.9 (231 reviews) | 
| **Active Directory** | 6.7 (9 reviews) | Not enough data | 7.2 (224 reviews) | 
| **Multi-Channel Access** | 6.7 (9 reviews) | Not enough data | 7.5 (228 reviews) | 

#### Agentic AI - Service Desk

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Autonomous Task Execution** | 4.2 (6 reviews) | Not enough data | 5.4 (16 reviews) | 
| **Multi-step Planning** | 6.1 (6 reviews) | Not enough data | 5.3 (15 reviews) | 
| **Cross-system Integration** | 5.0 (6 reviews) | Not enough data | 6.1 (17 reviews) | 
| **Adaptive Learning** | 4.7 (6 reviews) | Not enough data | 4.4 (15 reviews) | 
| **Natural Language Interaction** | 4.2 (6 reviews) | Not enough data | 3.9 (15 reviews) | 
| **Proactive Assistance** | 4.4 (6 reviews) | Not enough data | 4.3 (15 reviews) | 
| **Decision Making** | 4.7 (6 reviews) | Not enough data | 5.0 (15 reviews) | 

### Website Builder

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **Ontraport** | N/A | N/A |
| **Autotask** | N/A | N/A |

#### Customizations

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Templates** | Not enough data | Not enough data | Not enough data | 
| **Drag and Drop** | Not enough data | Not enough data | Not enough data | 
| **HTML Input** | Not enough data | Not enough data | Not enough data | 
| **Domain Name** | Not enough data | Not enough data | Not enough data | 

#### Growth

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **SEO** | Not enough data | Not enough data | Not enough data | 
| **Site Analytics** | Not enough data | Not enough data | Not enough data | 
| **Marketing Tools** | Not enough data | Not enough data | Not enough data | 
| **E-Commerce** | Not enough data | Not enough data | Not enough data | 
| **Hosting** | Not enough data | Not enough data | Not enough data | 

#### Content

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Email Integrations** | Not enough data | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | Not enough data | 
| **Permissions** | Not enough data | Not enough data | Not enough data | 
| **WordPress Tool** | Not enough data | Not enough data | Not enough data | 

#### Support

| Feature | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Customer Support** | Not enough data | Not enough data | Not enough data | 

---
## Categories

**Unique to ConnectWise PSA (5):** [CRM Software](https://www.g2.com/categories/crm), [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation), [Service Desk Software](https://www.g2.com/categories/service-desk), [Help Desk Software](https://www.g2.com/categories/help-desk), [Marketing Automation Software](https://www.g2.com/categories/marketing-automation)

**Unique to Ontraport (11):** [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [Online Form Builder Software](https://www.g2.com/categories/online-form-builder), [Landing Page Builders](https://www.g2.com/categories/landing-page-builders), [Website Builder Software](https://www.g2.com/categories/website-builder), [CRM Software](https://www.g2.com/categories/crm), [Subscription Management Software](https://www.g2.com/categories/subscription-management), [Web Content Management Software](https://www.g2.com/categories/web-content-management), [Marketing Automation Software](https://www.g2.com/categories/marketing-automation), [Lead Scoring Software](https://www.g2.com/categories/lead-scoring)

**Unique to Autotask (3):** [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk)


---
## Reviewer Demographics

### By Company Size

| Segment | ConnectWise PSA | Ontraport | Autotask | 
|---|---|---|---|
| **Small-Business** | 67.1% | 94.8% | 68.5% | 
| **Mid-Market** | 26.9% | 4.3% | 28.3% | 
| **Enterprise** | 6.0% | 1.0% | 3.2% | 

### By Industry

#### ConnectWise PSA

- **Information Technology and Services:** 59.0%
- **Computer & Network Security:** 9.0%
- **Computer Networking:** 5.4%
- **Computer Software:** 4.2%
- **Telecommunications:** 3.2%
- **Marketing and Advertising:** 2.4%
- **Accounting:** 2.2%
- **Non-Profit Organization Management:** 1.0%
- **Consulting:** 1.0%
- **Computer Hardware:** 0.8%
- **Other:** 11.8%

#### Ontraport

- **Professional Training & Coaching:** 17.3%
- **Marketing and Advertising:** 12.1%
- **Health, Wellness and Fitness:** 8.9%
- **Management Consulting:** 4.7%
- **Education Management:** 4.7%
- **Internet:** 4.2%
- **E-Learning:** 3.3%
- **Mental Health Care:** 2.8%
- **Non-Profit Organization Management:** 2.8%
- **Computer Software:** 2.3%
- **Other:** 36.9%

#### Autotask

- **Information Technology and Services:** 52.9%
- **Computer & Network Security:** 17.0%
- **Computer Software:** 5.8%
- **Computer Networking:** 3.2%
- **Consulting:** 2.3%
- **Telecommunications:** 2.2%
- **Information Services:** 2.2%
- **Manufacturing:** 0.9%
- **Hospital & Health Care:** 0.9%
- **Marketing and Advertising:** 0.9%
- **Other:** 11.7%

---
## Alternatives

### Alternatives to ConnectWise PSA

- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [Accelo](https://www.g2.com/products/accelo/reviews) — 4.4/5 stars (554 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25791 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13799 reviews)
- [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) — 4.3/5 stars (711 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1861 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6935 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (976 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1618 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews)

### Alternatives to Ontraport

- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14683 reviews)
- [HighLevel](https://www.g2.com/products/highlevel/reviews) — 4.6/5 stars (638 reviews)
- [Constant Contact Advanced Automation](https://www.g2.com/products/constant-contact-advanced-automation/reviews) — 4.4/5 stars (960 reviews)
- [Act-On](https://www.g2.com/products/act-on/reviews) — 4.1/5 stars (1069 reviews)
- [Ortto](https://www.g2.com/products/ortto/reviews) — 4.4/5 stars (622 reviews)
- [Agile CRM](https://www.g2.com/products/agile-crm/reviews) — 4.0/5 stars (365 reviews)
- [LocaliQ](https://www.g2.com/products/localiq/reviews) — 4.5/5 stars (1057 reviews)
- [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — 4.4/5 stars (14745 reviews)
- [Adobe Marketo Engage](https://www.g2.com/products/adobe-marketo-engage/reviews) — 4.1/5 stars (3134 reviews)
- [Keap](https://www.g2.com/products/thryv-keap/reviews) — 3.9/5 stars (27 reviews)

### Alternatives to Autotask

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1137 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1861 reviews)
- [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) — 4.3/5 stars (711 reviews)
- [Accelo](https://www.g2.com/products/accelo/reviews) — 4.4/5 stars (554 reviews)
- [SuiteProjects Pro](https://www.g2.com/products/suiteprojects-pro/reviews) — 3.7/5 stars (231 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (976 reviews)
- [Kantata Professional Services Automation (formerly Mavenlink+ Kimble)](https://www.g2.com/products/kantata-professional-services-automation-formerly-mavenlink-kimble/reviews) — 4.2/5 stars (1512 reviews)
- [Deltek Replicon Time](https://www.g2.com/products/deltek-replicon-time/reviews) — 4.3/5 stars (789 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (747 reviews)

---
## Top Discussions

### ConnectWise PSA

- Title: [What applications does this tie to in order to maximimize use of other programs?](https://www.g2.com/discussions/what-applications-does-this-tie-to-in-order-to-maximimize-use-of-other-programs) — 1 comment, 1 upvote
  > **Top comment:** "I am not familiar with the programs you mention, but we somehow integrated with Hubspot for our sales and marketing teams. I was not part of the integration..."

### Ontraport

- Title: [Is Ontraport a CRM?](https://www.g2.com/discussions/is-ontraport-a-crm) — 2 comments
  > **Top comment:** "Yes, although that is a narrow description. It’s much more. "
- Title: [How much does Ontraport cost?](https://www.g2.com/discussions/how-much-does-ontraport-cost) — 2 comments
  > **Top comment:** "Ontraport has a free 14 day trial. Then the basic plan is $40.00 a  month. I pay more because I have the membership site for my classes."
- Title: [Who uses Ontraport?](https://www.g2.com/discussions/who-uses-ontraport) — 2 comments
  > **Top comment:** "I used Ontraport for my Coaching and my classes. My students access their course work on Ontraport."
- Title: [What is Ontraport used for?](https://www.g2.com/discussions/what-is-ontraport-used-for) — 1 comment
  > **Top comment:** "I use Ontraport for everything! 
Emails, Pre-Sales, Annuncing Events, Classes, and Sales
Ontraport can be a website, newsletter and a blog too. "

### Autotask

- Title: [What is Autotask Professional Services Automation (PSA) used for?](https://www.g2.com/discussions/what-is-autotask-professional-services-automation-psa-used-for) — 2 comments, 1 upvote
  > **Top comment:** "A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/connectwise-psa-vs-ontraport-vs-autotask)