# ConnectWise PSA vs Nimble CRM Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Nimble CRM excels in **ease of use** , with users appreciating its intuitive interface that simplifies contact management and communication tracking. One user highlighted how it integrates various communication channels, enhancing their workflow significantly.
- **Users say** that ConnectWise PSA offers a robust **ticketing system** with extensive customization options. Reviewers have noted its ability to streamline service desk operations, making it a valuable tool for teams that require detailed project and ticket management.
- **According to verified reviews** , Nimble CRM stands out for its **relationship-building tools** , which combine task management and communication tracking into a single platform. This feature has been particularly beneficial for users in client-facing roles, allowing them to manage follow-ups and client interactions more effectively.
- **Reviewers mention** that ConnectWise PSA has a **simple implementation process** , with many users finding it easy to assign staff to tickets and manage daily operations. This ease of setup has been praised as a significant advantage for small businesses looking to adopt new software quickly.
- **G2 reviewers highlight** that Nimble CRM provides superior **customer support** , with many users noting the responsiveness and helpfulness of the support team. This has contributed to a more positive overall experience, especially for those who rely on timely assistance.
- **Users report** that while ConnectWise PSA has strong features for **project management** , it sometimes struggles with user experience compared to Nimble CRM. Some reviewers have pointed out that the interface can feel less intuitive, which may impact day-to-day usability for new users.



| | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **Star Rating** | 4.0 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 582 | 1,115 | 
| **Largest Market Segment** | Small-Business (66.1% of reviews) | Small-Business (75.6% of reviews) | 
| **Entry Level Price** | No pricing available | $29.90 1 seat Per Month | 

---
## Top Pros & Cons

### ConnectWise PSA

Pros:
- Ease of Use (36 reviews)
- Integration (21 reviews)

Cons:
- Learning Curve (24 reviews)
- Poor Customer Support (16 reviews)

### Nimble CRM

Pros:
- Ease of Use (25 reviews)
- Integrations (21 reviews)

Cons:
- Missing Features (13 reviews)
- Expensive (8 reviews)

---
## Ratings Comparison
| Rating | ConnectWise PSA | Nimble CRM | 
|---|---|---|
  | **Meets Requirements** | 8.4 (489 reviews) | 8.5 (944 reviews) | 
  | **Ease of Use** | 7.4 (497 reviews) | 8.9 (949 reviews) | 
  | **Ease of Setup** | 6.6 (268 reviews) | 9.0 (441 reviews) | 
  | **Ease of Admin** | 7.4 (247 reviews) | 9.0 (396 reviews) | 
  | **Quality of Support** | 7.5 (456 reviews) | 8.9 (847 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.7 (243 reviews) | 9.1 (387 reviews) | 
  | **Product Direction (% positive)** | 7.2 (480 reviews) | 9.2 (941 reviews) | 

---
## Pricing

### ConnectWise PSA

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Nimble CRM

#### Entry-Level Pricing

Plan: Monthly

Price: $29.90 1 seat Per Month

Key Features:
- 25,000 Contacts
- 2 GB/User Storage
- Microsoft 365 & Google Workspace Integration

[Browse all 2 editions](https://www.g2.com/products/nimble/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 7.3/10 | 169 |
| **Nimble CRM** | 7.9/10 | 804 |

#### Sales Force Automation

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **Contact & Account Management** | 8.5 (137 reviews) ✓ Verified | 8.9 (704 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | 7.9 (95 reviews) ✓ Verified | Feature Not Available | 
| **Opportunity & Pipeline Mgmt.** | 7.8 (125 reviews) ✓ Verified | 8.3 (643 reviews) ✓ Verified | 
| **Task / Activity Management** | 8.3 (139 reviews) ✓ Verified | 8.3 (671 reviews) ✓ Verified | 
| **Territory & Quota Management** | 7.6 (101 reviews) ✓ Verified | 7.6 (408 reviews) ✓ Verified | 
| **Desktop Integration** | 8.3 (128 reviews) | 8.3 (445 reviews) ✓ Verified | 
| **Product & Price List Management** | 8.0 (114 reviews) ✓ Verified | 7.7 (383 reviews) ✓ Verified | 
| **Quote & Order Management** | 8.1 (114 reviews) ✓ Verified | 7.7 (392 reviews) ✓ Verified | 
| **Customer Contract Management** | 8.4 (124 reviews) ✓ Verified | 8.2 (471 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **Email Marketing** | 7.3 (85 reviews) ✓ Verified | 8.1 (529 reviews) ✓ Verified | 
| **Campaign Management** | 7.2 (88 reviews) ✓ Verified | 7.9 (468 reviews) ✓ Verified | 
| **Lead Management** | 7.4 (94 reviews) ✓ Verified | 8.5 (562 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | 7.4 (76 reviews) ✓ Verified | 7.7 (415 reviews) ✓ Verified | 

#### Customer Support

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **Case Management** | 8.4 (127 reviews) | 8.1 (437 reviews) | 
| **Customer Support Portal** | 7.6 (125 reviews) ✓ Verified | 8.3 (458 reviews) | 
| **Knowledge Base** | 7.7 (119 reviews) | 8.3 (482 reviews) | 
| **Call Center Features** | 7.5 (82 reviews) | 7.7 (368 reviews) | 
| **Support Analytics** | 7.9 (108 reviews) | 7.9 (379 reviews) | 

#### Reporting & Analytics

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **Reporting** | 7.5 (139 reviews) ✓ Verified | 7.8 (540 reviews) ✓ Verified | 
| **Dashboards** | 7.3 (137 reviews) ✓ Verified | 8.4 (605 reviews) ✓ Verified | 
| **Forecasting** | 7.5 (112 reviews) | 7.9 (463 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **Social Collaboration Features** | Feature Not Available | 8.5 (580 reviews) ✓ Verified | 
| **Social Network Integration** | Feature Not Available | 8.8 (652 reviews) ✓ Verified | 
| **Mobile User Support** | 6.8 (95 reviews) ✓ Verified | 7.9 (533 reviews) ✓ Verified | 

#### Platform

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **Customization** | 7.4 (81 reviews) | 7.7 (311 reviews) ✓ Verified | 
| **Workflow Capability** | 7.9 (86 reviews) | 8.0 (287 reviews) | 
| **User, Role, and Access Management** | 8.2 (86 reviews) | 8.2 (287 reviews) ✓ Verified | 
| **Internationalization** | 7.6 (53 reviews) | 7.0 (142 reviews) | 
| **Sandbox / Test Environments** | 7.3 (57 reviews) | 6.5 (130 reviews) | 
| **Document & Content Mgmt.** | 7.0 (74 reviews) | 7.5 (245 reviews) | 
| **Performance and Reliability** | 8.0 (83 reviews) | 8.8 (329 reviews) ✓ Verified | 
| **Output Document Generation** | 7.3 (77 reviews) | 7.7 (226 reviews) | 

#### Integration

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **Data Import & Export Tools** | 7.7 (79 reviews) | 8.3 (301 reviews) ✓ Verified | 
| **Integration APIs** | 8.0 (78 reviews) | 7.9 (273 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 8.5 (75 reviews) | 7.5 (257 reviews) ✓ Verified | 

#### Generative AI

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.2 (76 reviews) | 

#### Agentic AI - CRM

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **Autonomous Task Execution** | 6.1 (6 reviews) | 5.7 (5 reviews) | 
| **Multi-step Planning** | 5.3 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 6.1 (6 reviews) | Not enough data | 
| **Adaptive Learning** | 5.3 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.8 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 5.3 (6 reviews) | Not enough data | 
| **Decision Making** | 6.4 (6 reviews) | Not enough data | 

### Email Marketing

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **Nimble CRM** | N/A | N/A |

#### Email Marketing

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **Email and Mobile Preview** | Not enough data | Not enough data | 
| **Manage Email Lists** | Not enough data | Not enough data | 
| **High-Volume Sending** | Not enough data | Not enough data | 
| **Building and Personalizing Emails** | Not enough data | Not enough data | 
| **Sending Outbound Emails** | Not enough data | Not enough data | 
| **Manage Email Deliverability** | Not enough data | Not enough data | 
| **Automated Email Responses** | Not enough data | Not enough data | 
| **Multi-user Account** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 

#### Reporting & Analytics

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **A/B Testing** | Not enough data | Not enough data | 
| **Basic Reporting** | Not enough data | Not enough data | 

#### Generative AI

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Email Marketing

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### Integration

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **Data Import & Export Tools** | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **E-Commerce Integration** | Not enough data | Not enough data | 

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **Nimble CRM** | N/A | N/A |

#### Email Marketing

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **Building and Personalizing Emails** | Not enough data | Not enough data | 
| **Sending Outbound Emails** | Not enough data | Not enough data | 
| **Manage Email Deliverability** | Not enough data | Not enough data | 
| **Automated Email Responses** | Not enough data | Not enough data | 

#### Online Marketing

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **Landing Pages and Forms** | Not enough data | Not enough data | 
| **Dynamic Content** | Not enough data | Not enough data | 
| **A/B Testing** | Not enough data | Not enough data | 
| **Mobile Optimized** | Not enough data | Not enough data | 
| **Search Tracking and Optimization** | Not enough data | Not enough data | 

#### Lead Management

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **Marketing Lead Database** | Not enough data | Not enough data | 
| **Data Quality Management** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Lead Scoring and Grading** | Not enough data | Not enough data | 
| **Lead Nurturing** | Not enough data | Not enough data | 
| **Online Behavior Tracking** | Not enough data | Not enough data | 
| **Automated Alerts and Tasks** | Not enough data | Not enough data | 
| **CRM Lead Integration** | Not enough data | Not enough data | 

#### Campaign Management

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **Program Management** | Not enough data | Not enough data | 
| **Event / Webinar Marketing** | Not enough data | Not enough data | 
| **Calendaring** | Not enough data | Not enough data | 
| **Budgeting** | Not enough data | Not enough data | 

#### Social

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **Social Listening** | Not enough data | Not enough data | 
| **Social Sharing** | Not enough data | Not enough data | 
| **Social Campaigns** | Not enough data | Not enough data | 
| **Social Media Engagement** | Not enough data | Not enough data | 
| **Social Media Advertising** | Not enough data | Not enough data | 

#### Reporting & Analytics

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **Basic Reporting** | Not enough data | Not enough data | 
| **Web Analytics** | Not enough data | Not enough data | 
| **ROI Analytics** | Not enough data | Not enough data | 
| **Revenue Analytics** | Not enough data | Not enough data | 
| **SEO / Keyword Analytics** | Not enough data | Not enough data | 

#### Platform

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **Customization ** | Not enough data | Not enough data | 
| **Workflow Capability** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Output Document Generation** | Not enough data | Not enough data | 

#### Agentic AI - Marketing Automation

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Integration

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **Data Import & Export Tools** | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | 

### Business Intelligence

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 9.5/10 | 9 |
| **Nimble CRM** | N/A | N/A |

#### Reports

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **Reports Interface** | 9.2 (8 reviews) | Not enough data | 
| **Steps to Answer** | 9.5 (7 reviews) | Not enough data | 
| **Graphs and Charts** | 9.6 (8 reviews) | Not enough data | 
| **Score Cards** | 9.6 (8 reviews) | Not enough data | 
| **Dashboards** | 9.8 (9 reviews) | Not enough data | 

#### Self Service 

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **Calculated Fields** | Not enough data | Not enough data | 
| **Data Column Filtering** | Not enough data | Not enough data | 
| **Data Discovery** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Collaboration / Workflow** | Not enough data | Not enough data | 
| **Automodeling** | Not enough data | Not enough data | 

#### Advanced Analytics

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Big Data Services** | Not enough data | Not enough data | 

#### Building Reports

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **Data Transformation** | Not enough data | Not enough data | 
| **Data Modeling** | Not enough data | Not enough data | 
| **WYSIWYG Report Design** | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | 

#### Platform

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | 

### Data Visualization

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 9.5/10 | 9 |
| **Nimble CRM** | N/A | N/A |

#### Reports

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **Reports Interface** | 9.2 (8 reviews) | Not enough data | 
| **Steps to Answer** | 9.5 (7 reviews) | Not enough data | 
| **Graphs and Charts** | 9.6 (8 reviews) | Not enough data | 
| **Score Cards** | 9.6 (8 reviews) | Not enough data | 
| **Dashboards** | 9.8 (9 reviews) | Not enough data | 

#### Reports

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **Reports Interface** | Not enough data | Not enough data | 
| **Share Reports** | Not enough data | Not enough data | 
| **Steps to Answer** | Not enough data | Not enough data | 

#### Generative AI

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Visualization

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **Graphs and Charts** | Not enough data | Not enough data | 
| **Score Cards** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Formats** | Not enough data | Not enough data | 

#### Data Updates

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **Historical Snapshots** | Not enough data | Not enough data | 
| **Real-Time Updating** | Not enough data | Not enough data | 

#### Collaboration

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **Sharing** | Not enough data | Not enough data | 
| **Co-Editing** | Not enough data | Not enough data | 
| **Devices** | Not enough data | Not enough data | 

#### Data Updates

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **Historical Snapshots** | Not enough data | Not enough data | 
| **Real-Time Updating** | Not enough data | Not enough data | 
| **Email Reports** | Not enough data | Not enough data | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 7.3/10 | 264 |
| **Nimble CRM** | N/A | N/A |

#### Ticket and Case Management

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **Ticket creation user experience** | 8.6 (235 reviews) | Not enough data | 
| **Ticket response user experience** | 8.3 (231 reviews) | Not enough data | 
| **Workflow** | 8.3 (228 reviews) | Not enough data | 
| **Response Automation** | 8.4 (215 reviews) | Not enough data | 
| **SLA Management** | 8.1 (201 reviews) | Not enough data | 
| **Attachments/Screencasts** | 7.7 (217 reviews) | Not enough data | 
| **Ticket Collaboration** | 8.3 (225 reviews) | Not enough data | 
| **Customer and Contacts Database** | 8.4 (167 reviews) | Not enough data | 

#### Generative AI

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **AI Text Generation** | 6.3 (9 reviews) | Not enough data | 
| **AI Text Summarization** | 6.1 (9 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **Autonomous Task Execution** | 4.4 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 4.4 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 4.7 (6 reviews) | Not enough data | 

#### Communication Channels

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **Customer Portal** | 7.6 (178 reviews) | Not enough data | 
| **Email to Case** | 8.5 (212 reviews) | Not enough data | 
| **Chat/Live Support** | 7.7 (137 reviews) | Not enough data | 
| **Social Integration** | 7.1 (109 reviews) | Not enough data | 
| **Voice** | 7.5 (77 reviews) | Not enough data | 

#### Platform

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **Mobile User Support** | 6.5 (86 reviews) | Not enough data | 
| **Customization ** | 7.7 (96 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.4 (105 reviews) | Not enough data | 
| **Integration** | 7.8 (94 reviews) | Not enough data | 
| **Reporting** | 7.5 (195 reviews) | Not enough data | 
| **Dashboards** | 7.5 (203 reviews) | Not enough data | 

### Sales Intelligence

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **Nimble CRM** | 8.4/10 | 486 |

#### Data Availability

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **Contact Data Availability** | Not enough data | 9.0 (428 reviews) | 
| **Company Data Availability** | Not enough data | 8.7 (414 reviews) | 
| **Industry Research Availability** | Not enough data | 8.1 (322 reviews) ✓ Verified | 
| **Technographic Data Availability** | Not enough data | 6.7 (24 reviews) | 

#### Data Accuracy

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **Contact Data Accuracy** | Not enough data | 8.7 (416 reviews) | 
| **Company Data Accuracy** | Not enough data | 8.7 (404 reviews) | 
| **Technographic Data Accuracy** | Not enough data | 6.9 (23 reviews) | 

#### Agentic AI - Sales Intelligence

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Platform

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **Internationalization** | Not enough data | Feature Not Available | 
| **User, Role, and Access Management** | Not enough data | 8.7 (186 reviews) ✓ Verified | 
| **Performance and Reliability** | Not enough data | 9.1 (210 reviews) | 
| **Reporting/Dashboards** | Not enough data | 8.3 (196 reviews) ✓ Verified | 
| **Mobile User Support** | Not enough data | 8.2 (187 reviews) ✓ Verified | 
| **APIs** | Not enough data | 8.0 (155 reviews) | 

#### Features

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **Lead Builder** | Not enough data | 8.5 (338 reviews) | 
| **Integration to CRM/Marketing Automation** | Not enough data | 8.4 (344 reviews) | 
| **Data Cleaning/Enrichment** | Not enough data | 8.4 (334 reviews) ✓ Verified | 
| **Data Segmentation/Filtering** | Not enough data | 8.6 (367 reviews) ✓ Verified | 
| **Search** | Not enough data | 8.8 (405 reviews) ✓ Verified | 
| **News/People Alerts** | Not enough data | Feature Not Available | 
| **Connections** | Not enough data | 8.8 (395 reviews) ✓ Verified | 
| **Reporting** | Not enough data | 8.1 (363 reviews) ✓ Verified | 
| **Messaging** | Not enough data | 8.6 (375 reviews) ✓ Verified | 

### Professional Services Automation

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 6.4/10 | 53 |
| **Nimble CRM** | N/A | N/A |

#### Customer Management

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **Customer Profiles** | 7.3 (48 reviews) | Not enough data | 
| **Sales** | 6.9 (49 reviews) | Not enough data | 
| **Marketing** | 5.7 (44 reviews) | Not enough data | 
| **Client Portal** | 6.7 (51 reviews) | Not enough data | 

#### Project Management

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **Project Planning** | 6.6 (49 reviews) | Not enough data | 
| **Project Tracking** | 6.6 (49 reviews) | Not enough data | 
| **Resource Definition** | 6.6 (48 reviews) | Not enough data | 
| **Resource Management** | 7.2 (50 reviews) | Not enough data | 

#### Accounting

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **Revenue Recognition** | 6.7 (48 reviews) | Not enough data | 
| **Invoice Management** | 7.4 (50 reviews) | Not enough data | 
| **Payments** | 6.8 (47 reviews) | Not enough data | 
| **Project Accounting** | 6.6 (44 reviews) | Not enough data | 
| **Budget Tracking** | 6.5 (44 reviews) | Not enough data | 

#### Portfolio Management

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **Portfolio Definition** | 6.1 (44 reviews) | Not enough data | 
| **Portfolio Performance** | 6.0 (43 reviews) | Not enough data | 
| **Risk** | 6.1 (43 reviews) | Not enough data | 
| **Portfolio Mix** | 6.2 (42 reviews) | Not enough data | 

#### Analytics

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **Forecasting** | 6.0 (44 reviews) | Not enough data | 
| **Reporting** | 6.6 (49 reviews) | Not enough data | 
| **KPIs** | 6.1 (47 reviews) | Not enough data | 

#### Administration

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **Standard Integrations** | 7.3 (50 reviews) | Not enough data | 
| **Workflow** | 7.5 (51 reviews) | Not enough data | 
| **Access Management** | 7.4 (47 reviews) | Not enough data | 

#### Platform

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **APIs** | 7.0 (45 reviews) | Not enough data | 
| **Internationalization** | 6.2 (42 reviews) | Not enough data | 
| **Performance and Reliability** | 6.9 (48 reviews) | Not enough data | 
| **Mobile** | 5.6 (47 reviews) | Not enough data | 
| **Offline Access** | 4.8 (43 reviews) | Not enough data | 

#### Generative AI

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **AI Text Generation** | 4.2 (28 reviews) | Not enough data | 
| **AI Text Summarization** | 4.3 (28 reviews) | Not enough data | 

#### Artificial Intelligence - Professional Services Automation

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **Predictive Forecasting** | Not enough data | Not enough data | 
| **Smart task suggestions** | Not enough data | Not enough data | 
| **Automated workflows** | Not enough data | Not enough data | 

#### Agentic AI - Professional Services Automation

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **Nimble CRM** | 7.7/10 | 9 |

#### Customization

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **Custom Fields** | Not enough data | 8.5 (8 reviews) | 
| **Conditional Logic** | Not enough data | 8.3 (7 reviews) | 
| **Multi-page Forms** | Not enough data | 7.9 (7 reviews) | 
| **Design** | Not enough data | 8.3 (7 reviews) | 

#### Additional Functionality

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **Embedded Forms** | Not enough data | 8.1 (7 reviews) | 
| **Offline Capability** | Not enough data | 5.2 (7 reviews) | 
| **Notifications** | Not enough data | 8.9 (6 reviews) | 
| **Payments** | Not enough data | 7.7 (5 reviews) | 
| **Mobile Forms** | Not enough data | 6.4 (6 reviews) | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 9.4/10 | 18 |
| **Nimble CRM** | N/A | N/A |

#### Generative AI

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Survey Management

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **Brand Design Consistency** | 9.4 (17 reviews) | Not enough data | 
| **Survey Deployment** | Not enough data | Not enough data | 
| **Feedback Collection** | 9.7 (17 reviews) | Not enough data | 
| **Device Responsiveness** | 9.6 (15 reviews) | Not enough data | 

#### Process Management

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **Feedback Aggregation** | 9.5 (16 reviews) | Not enough data | 
| **Trigger Alerts** | 9.3 (16 reviews) | Not enough data | 
| **Real-Time Analysis** | 9.5 (16 reviews) | Not enough data | 
| **Real-Time Action** | 9.4 (16 reviews) | Not enough data | 

#### System Management

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **Security** | 9.0 (13 reviews) | Not enough data | 
| **System Monitoring** | Not enough data | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **Nimble CRM** | 6.1/10 | 17 |

#### Agentic AI - Sales Performance Management

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Incentives

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **Badges** | Not enough data | 5.1 (13 reviews) | 
| **Triggers** | Not enough data | 5.7 (14 reviews) | 
| **Commission Calculator** | Not enough data | 4.9 (13 reviews) | 
| **Leaderboards** | Not enough data | 5.6 (13 reviews) | 

#### Personalization

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **Profiles** | Not enough data | 6.7 (16 reviews) | 
| **Custom Reports** | Not enough data | 5.8 (15 reviews) | 
| **Dashboards** | Not enough data | 7.6 (15 reviews) | 
| **Goal Setting** | Not enough data | 6.0 (16 reviews) | 

#### Administrative

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **Integration** | Not enough data | 6.2 (15 reviews) | 
| **Employee Structure** | Not enough data | 7.1 (15 reviews) | 
| **Behavior Monitoring** | Not enough data | 6.2 (14 reviews) | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **Nimble CRM** | 8.2/10 | 330 |

#### Agentic AI - Email Tracking

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Analytics

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **Open Rates** | Not enough data | 8.5 (268 reviews) | 
| **Link Activity** | Not enough data | 8.5 (261 reviews) | 
| **Attachment Activity** | Not enough data | 8.3 (252 reviews) | 

#### Customizations

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **Email Platform Integration** | Not enough data | 8.6 (281 reviews) | 
| **Email Scheduling** | Not enough data | 8.3 (259 reviews) | 
| **Notifications** | Not enough data | 8.6 (279 reviews) | 
| **Email Categorization** | Not enough data | 8.1 (251 reviews) | 
| **Templates** | Not enough data | 8.5 (273 reviews) | 

#### Generative AI

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.3 (60 reviews) | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 6.3/10 | 12 |
| **Nimble CRM** | N/A | N/A |

#### Incident Management

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **Automate Ticket Routing** | 7.6 (11 reviews) | Not enough data | 
| **Ticket Prioritization** | 7.3 (11 reviews) | Not enough data | 
| **Ticket Notifications** | 8.5 (11 reviews) | Not enough data | 
| **Knowledge Base** | 7.0 (11 reviews) | Not enough data | 
| **Knowledge Base/Ticket Integration** | 6.4 (12 reviews) | Not enough data | 

#### Reporting

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **Dashboards** | 7.3 (11 reviews) | Not enough data | 
| **Time Tracking** | 7.7 (11 reviews) | Not enough data | 
| **Surveys** | 6.5 (11 reviews) | Not enough data | 

#### Access & Usability

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **Mobile** | 6.5 (10 reviews) | Not enough data | 
| **Self Service** | 7.8 (9 reviews) | Not enough data | 
| **Active Directory** | 6.7 (9 reviews) | Not enough data | 
| **Multi-Channel Access** | 6.7 (9 reviews) | Not enough data | 

#### Agentic AI - Service Desk

| Feature | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **Autonomous Task Execution** | 4.2 (6 reviews) | Not enough data | 
| **Multi-step Planning** | 6.1 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 5.0 (6 reviews) | Not enough data | 
| **Adaptive Learning** | 4.7 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 4.2 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 4.4 (6 reviews) | Not enough data | 
| **Decision Making** | 4.7 (6 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)

**Unique to ConnectWise PSA (7):** [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation), [Service Desk Software](https://www.g2.com/categories/service-desk), [Help Desk Software](https://www.g2.com/categories/help-desk), [Marketing Automation Software](https://www.g2.com/categories/marketing-automation), [Data Visualization Tools](https://www.g2.com/categories/data-visualization-tools), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Other IT Management Software](https://www.g2.com/categories/other-it-management)

**Unique to Nimble CRM (5):** [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Sales Intelligence Software](https://www.g2.com/categories/sales-intelligence), [Online Form Builder Software](https://www.g2.com/categories/online-form-builder), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [Email Marketing Software](https://www.g2.com/categories/email-marketing)


---
## Reviewer Demographics

### By Company Size

| Segment | ConnectWise PSA | Nimble CRM | 
|---|---|---|
| **Small-Business** | 66.1% | 75.6% | 
| **Mid-Market** | 28.1% | 15.6% | 
| **Enterprise** | 5.8% | 8.8% | 

### By Industry

#### ConnectWise PSA

- **Information Technology and Services:** 60.5%
- **Computer & Network Security:** 8.3%
- **Computer Networking:** 5.1%
- **Computer Software:** 4.0%
- **Telecommunications:** 3.2%
- **Marketing and Advertising:** 2.2%
- **Accounting:** 2.0%
- **Consulting:** 1.1%
- **Non-Profit Organization Management:** 0.9%
- **Computer Hardware:** 0.7%
- **Other:** 12.1%

#### Nimble CRM

- **Marketing and Advertising:** 14.8%
- **Information Technology and Services:** 9.4%
- **Computer Software:** 5.9%
- **Management Consulting:** 4.7%
- **Internet:** 4.4%
- **Professional Training & Coaching:** 3.4%
- **Real Estate:** 3.4%
- **Media Production:** 2.7%
- **Financial Services:** 2.5%
- **Non-Profit Organization Management:** 2.3%
- **Other:** 46.4%

---
## Alternatives

### Alternatives to ConnectWise PSA

- [Autotask](https://www.g2.com/products/autotask/reviews) — 4.3/5 stars (591 reviews)
- [Accelo](https://www.g2.com/products/accelo/reviews) — 4.4/5 stars (554 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25828 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13844 reviews)
- [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) — 4.3/5 stars (673 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1871 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6952 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (987 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1619 reviews)

### Alternatives to Nimble CRM

- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3068 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1433 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1234 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1156 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25828 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13844 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2932 reviews)
- [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (479 reviews)
- [Agile CRM](https://www.g2.com/products/agile-crm/reviews) — 4.0/5 stars (367 reviews)
- [Prophet CRM](https://www.g2.com/products/prophet-crm/reviews) — 4.1/5 stars (193 reviews)

---
## Top Discussions

### ConnectWise PSA

- Title: [What is BrightGuage used for?](https://www.g2.com/discussions/what-is-brightguage-used-for) — 1 comment
  > **Top comment:** "to create dashboards, reports, and track goals using data from various applications and services"
- Title: [What applications does this tie to in order to maximimize use of other programs?](https://www.g2.com/discussions/what-applications-does-this-tie-to-in-order-to-maximimize-use-of-other-programs) — 1 comment, 1 upvote
  > **Top comment:** "I am not familiar with the programs you mention, but we somehow integrated with Hubspot for our sales and marketing teams. I was not part of the integration..."

### Nimble CRM

- Title: [Does Nimble integrate with Quick Books Online Simple Start?](https://www.g2.com/discussions/does-nimble-integrate-with-quick-books-online-simple-start) — 4 comments, 1 upvote
  > **Top comment:** "Hi Kathy, 

We do not integrate directly with Quickbooks Online Simple Start or QBO at this time. But you may use the Nimble Smart Contacts App while in QBO..."
- Title: [Does Nimble integrate with Gmail/Outlook?](https://www.g2.com/discussions/392-does-nimble-integrate-with-gmail-outlook) — 3 comments, 1 upvote
  > **Top comment:** "Yes, under the Setup Your Networks and Import Contacts area of nimble you can add IMAP accounts to integrate your email accounts to nimble. You can also..."
- Title: [Pre-populated database](https://www.g2.com/discussions/pre-populated-database) — 3 comments, 2 upvotes
  > **Top comment:** "I am not familiar with salesgenie but when you sign up to nimble part of the process is populating your contacts and connecting your social networks as a..."
- Title: [What is nimble software?](https://www.g2.com/discussions/what-is-nimble-software) — 2 comments, 1 upvote
  > **Top comment:** "Nimble is the Top --Rated CRM for small Business"
- Title: [How do I incorporate Smart contacts when using Nimble?](https://www.g2.com/discussions/15568-how-do-i-incorporate-smart-contacts-when-using-nimble) — 2 comments, 1 upvote
  > **Top comment:** "Hi Linda

The easiest way to show you how to use Nimble's Smart App in Instagram is by video.

Here is a link to the video I created for you. -..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/connectwise-psa-vs-nimble)