# ConnectWise PSA vs Kantata Professional Services Automation (formerly Mavenlink+ Kimble) Comparison
---
## AI Generated Summary
- **G2 reviewers report** that ConnectWise PSA excels in its ticketing system, offering a comprehensive solution with integrations to major vendors. Users appreciate the extensive customization and automation options, allowing them to tailor boards, tickets, and projects to their specific needs.
- **Users say** that Kantata Professional Services Automation stands out for its user-friendly interface and robust reporting capabilities. Reviewers highlight the ease of time tracking and the clear visibility of project burn across various views, making it a favorite for those who value financial management and project oversight.
- **According to verified reviews** , ConnectWise PSA is praised for its straightforward implementation process. Users find it easy to assign staff to tickets and appreciate the responsive customer support, which enhances their daily operations and service desk efficiency.
- **Reviewers mention** that Kantata Professional Services Automation offers a significant advantage by consolidating various functions into one platform. This integration reduces reliance on disconnected spreadsheets, which users find cumbersome, and allows for seamless connections with tools like Salesforce.
- **G2 reviewers highlight** that while ConnectWise PSA has a solid performance in meeting user requirements, it sometimes struggles with specific workflow configurations. This can lead to challenges for users who need a more tailored approach to their project management.
- **Users express** that Kantata Professional Services Automation, despite its strengths, faces some challenges in areas like customer profiles and marketing, which could benefit from further enhancements. However, its overall functionality and ease of navigation continue to make it a strong contender in the market.



| | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **Star Rating** | 4.0 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 582 | 1,512 | 
| **Largest Market Segment** | Small-Business (66.1% of reviews) | Mid-Market (58.4% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### ConnectWise PSA

Pros:
- Ease of Use (36 reviews)
- Integration (21 reviews)

Cons:
- Learning Curve (24 reviews)
- Poor Customer Support (16 reviews)

### Kantata Professional Services Automation (formerly Mavenlink+ Kimble)

Pros:
- Project Management (33 reviews)
- Project Tracking (27 reviews)

Cons:
- Complex Usability (17 reviews)
- Learning Curve (15 reviews)

---
## Ratings Comparison
| Rating | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
  | **Meets Requirements** | 8.4 (489 reviews) | 8.1 (1185 reviews) | 
  | **Ease of Use** | 7.4 (497 reviews) | 7.7 (1196 reviews) | 
  | **Ease of Setup** | 6.6 (268 reviews) | 7.2 (714 reviews) | 
  | **Ease of Admin** | 7.4 (247 reviews) | 7.7 (751 reviews) | 
  | **Quality of Support** | 7.5 (456 reviews) | 8.3 (1081 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.7 (243 reviews) | 8.6 (742 reviews) | 
  | **Product Direction (% positive)** | 7.2 (480 reviews) | 8.4 (1113 reviews) | 

---
## Pricing

### ConnectWise PSA

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Kantata Professional Services Automation (formerly Mavenlink+ Kimble)

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 7.3/10 | 169 |
| **Kantata Professional Services Automation (formerly Mavenlink+ Kimble)** | N/A | N/A |

#### Sales Force Automation

| Feature | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **Contact & Account Management** | 8.5 (137 reviews) ✓ Verified | Not enough data | 
| **Partner Relationship Mgmt. (PRM)** | 7.9 (95 reviews) ✓ Verified | Not enough data | 
| **Opportunity & Pipeline Mgmt.** | 7.8 (125 reviews) ✓ Verified | Not enough data | 
| **Task / Activity Management** | 8.3 (139 reviews) ✓ Verified | Not enough data | 
| **Territory & Quota Management** | 7.6 (101 reviews) ✓ Verified | Not enough data | 
| **Desktop Integration** | 8.3 (128 reviews) | Not enough data | 
| **Product & Price List Management** | 8.0 (114 reviews) ✓ Verified | Not enough data | 
| **Quote & Order Management** | 8.1 (114 reviews) ✓ Verified | Not enough data | 
| **Customer Contract Management** | 8.4 (124 reviews) ✓ Verified | Not enough data | 

#### Marketing Automation

| Feature | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **Email Marketing** | 7.3 (85 reviews) ✓ Verified | Not enough data | 
| **Campaign Management** | 7.2 (88 reviews) ✓ Verified | Not enough data | 
| **Lead Management** | 7.4 (94 reviews) ✓ Verified | Not enough data | 
| **Marketing ROI Analytics** | 7.4 (76 reviews) ✓ Verified | Not enough data | 

#### Customer Support

| Feature | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **Case Management** | 8.4 (127 reviews) | Not enough data | 
| **Customer Support Portal** | 7.6 (125 reviews) ✓ Verified | Not enough data | 
| **Knowledge Base** | 7.7 (119 reviews) | Not enough data | 
| **Call Center Features** | 7.5 (82 reviews) | Not enough data | 
| **Support Analytics** | 7.9 (108 reviews) | Not enough data | 

#### Reporting & Analytics

| Feature | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **Reporting** | 7.5 (139 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 7.3 (137 reviews) ✓ Verified | Not enough data | 
| **Forecasting** | 7.5 (112 reviews) | Not enough data | 

#### Mobile & Social

| Feature | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **Social Collaboration Features** | Feature Not Available | Not enough data | 
| **Social Network Integration** | Feature Not Available | Not enough data | 
| **Mobile User Support** | 6.8 (95 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **Customization** | 7.4 (81 reviews) | Not enough data | 
| **Workflow Capability** | 7.9 (86 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.2 (86 reviews) | Not enough data | 
| **Internationalization** | 7.6 (53 reviews) | Not enough data | 
| **Sandbox / Test Environments** | 7.3 (57 reviews) | Not enough data | 
| **Document & Content Mgmt.** | 7.0 (74 reviews) | Not enough data | 
| **Performance and Reliability** | 8.0 (83 reviews) | Not enough data | 
| **Output Document Generation** | 7.3 (77 reviews) | Not enough data | 

#### Integration

| Feature | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **Data Import & Export Tools** | 7.7 (79 reviews) | Not enough data | 
| **Integration APIs** | 8.0 (78 reviews) | Not enough data | 
| **Breadth of Partner Applications** | 8.5 (75 reviews) | Not enough data | 

#### Generative AI

| Feature | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - CRM

| Feature | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **Autonomous Task Execution** | 6.1 (6 reviews) | Not enough data | 
| **Multi-step Planning** | 5.3 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 6.1 (6 reviews) | Not enough data | 
| **Adaptive Learning** | 5.3 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.8 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 5.3 (6 reviews) | Not enough data | 
| **Decision Making** | 6.4 (6 reviews) | Not enough data | 

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **Kantata Professional Services Automation (formerly Mavenlink+ Kimble)** | N/A | N/A |

#### Email Marketing

| Feature | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **Building and Personalizing Emails** | Not enough data | Not enough data | 
| **Sending Outbound Emails** | Not enough data | Not enough data | 
| **Manage Email Deliverability** | Not enough data | Not enough data | 
| **Automated Email Responses** | Not enough data | Not enough data | 

#### Online Marketing

| Feature | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **Landing Pages and Forms** | Not enough data | Not enough data | 
| **Dynamic Content** | Not enough data | Not enough data | 
| **A/B Testing** | Not enough data | Not enough data | 
| **Mobile Optimized** | Not enough data | Not enough data | 
| **Search Tracking and Optimization** | Not enough data | Not enough data | 

#### Lead Management

| Feature | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **Marketing Lead Database** | Not enough data | Not enough data | 
| **Data Quality Management** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Lead Scoring and Grading** | Not enough data | Not enough data | 
| **Lead Nurturing** | Not enough data | Not enough data | 
| **Online Behavior Tracking** | Not enough data | Not enough data | 
| **Automated Alerts and Tasks** | Not enough data | Not enough data | 
| **CRM Lead Integration** | Not enough data | Not enough data | 

#### Campaign Management

| Feature | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **Program Management** | Not enough data | Not enough data | 
| **Event / Webinar Marketing** | Not enough data | Not enough data | 
| **Calendaring** | Not enough data | Not enough data | 
| **Budgeting** | Not enough data | Not enough data | 

#### Social

| Feature | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **Social Listening** | Not enough data | Not enough data | 
| **Social Sharing** | Not enough data | Not enough data | 
| **Social Campaigns** | Not enough data | Not enough data | 
| **Social Media Engagement** | Not enough data | Not enough data | 
| **Social Media Advertising** | Not enough data | Not enough data | 

#### Reporting & Analytics

| Feature | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **Basic Reporting** | Not enough data | Not enough data | 
| **Web Analytics** | Not enough data | Not enough data | 
| **ROI Analytics** | Not enough data | Not enough data | 
| **Revenue Analytics** | Not enough data | Not enough data | 
| **SEO / Keyword Analytics** | Not enough data | Not enough data | 

#### Platform

| Feature | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **Customization ** | Not enough data | Not enough data | 
| **Workflow Capability** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Output Document Generation** | Not enough data | Not enough data | 

#### Agentic AI - Marketing Automation

| Feature | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Integration

| Feature | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **Data Import & Export Tools** | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | 

### Business Intelligence

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 9.5/10 | 9 |
| **Kantata Professional Services Automation (formerly Mavenlink+ Kimble)** | N/A | N/A |

#### Reports

| Feature | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **Reports Interface** | 9.2 (8 reviews) | Not enough data | 
| **Steps to Answer** | 9.5 (7 reviews) | Not enough data | 
| **Graphs and Charts** | 9.6 (8 reviews) | Not enough data | 
| **Score Cards** | 9.6 (8 reviews) | Not enough data | 
| **Dashboards** | 9.8 (9 reviews) | Not enough data | 

#### Self Service 

| Feature | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **Calculated Fields** | Not enough data | Not enough data | 
| **Data Column Filtering** | Not enough data | Not enough data | 
| **Data Discovery** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Collaboration / Workflow** | Not enough data | Not enough data | 
| **Automodeling** | Not enough data | Not enough data | 

#### Advanced Analytics

| Feature | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Big Data Services** | Not enough data | Not enough data | 

#### Building Reports

| Feature | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **Data Transformation** | Not enough data | Not enough data | 
| **Data Modeling** | Not enough data | Not enough data | 
| **WYSIWYG Report Design** | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | 

#### Platform

| Feature | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | 

### Data Visualization

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 9.5/10 | 9 |
| **Kantata Professional Services Automation (formerly Mavenlink+ Kimble)** | N/A | N/A |

#### Reports

| Feature | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **Reports Interface** | 9.2 (8 reviews) | Not enough data | 
| **Steps to Answer** | 9.5 (7 reviews) | Not enough data | 
| **Graphs and Charts** | 9.6 (8 reviews) | Not enough data | 
| **Score Cards** | 9.6 (8 reviews) | Not enough data | 
| **Dashboards** | 9.8 (9 reviews) | Not enough data | 

#### Reports

| Feature | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **Reports Interface** | Not enough data | Not enough data | 
| **Share Reports** | Not enough data | Not enough data | 
| **Steps to Answer** | Not enough data | Not enough data | 

#### Generative AI

| Feature | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Visualization

| Feature | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **Graphs and Charts** | Not enough data | Not enough data | 
| **Score Cards** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Formats** | Not enough data | Not enough data | 

#### Data Updates

| Feature | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **Historical Snapshots** | Not enough data | Not enough data | 
| **Real-Time Updating** | Not enough data | Not enough data | 

#### Collaboration

| Feature | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **Sharing** | Not enough data | Not enough data | 
| **Co-Editing** | Not enough data | Not enough data | 
| **Devices** | Not enough data | Not enough data | 

#### Data Updates

| Feature | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **Historical Snapshots** | Not enough data | Not enough data | 
| **Real-Time Updating** | Not enough data | Not enough data | 
| **Email Reports** | Not enough data | Not enough data | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 7.3/10 | 264 |
| **Kantata Professional Services Automation (formerly Mavenlink+ Kimble)** | N/A | N/A |

#### Ticket and Case Management

| Feature | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **Ticket creation user experience** | 8.6 (235 reviews) | Not enough data | 
| **Ticket response user experience** | 8.3 (231 reviews) | Not enough data | 
| **Workflow** | 8.3 (228 reviews) | Not enough data | 
| **Response Automation** | 8.4 (215 reviews) | Not enough data | 
| **SLA Management** | 8.1 (201 reviews) | Not enough data | 
| **Attachments/Screencasts** | 7.7 (217 reviews) | Not enough data | 
| **Ticket Collaboration** | 8.3 (225 reviews) | Not enough data | 
| **Customer and Contacts Database** | 8.4 (167 reviews) | Not enough data | 

#### Generative AI

| Feature | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **AI Text Generation** | 6.3 (9 reviews) | Not enough data | 
| **AI Text Summarization** | 6.1 (9 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **Autonomous Task Execution** | 4.4 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 4.4 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 4.7 (6 reviews) | Not enough data | 

#### Communication Channels

| Feature | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **Customer Portal** | 7.6 (178 reviews) | Not enough data | 
| **Email to Case** | 8.5 (212 reviews) | Not enough data | 
| **Chat/Live Support** | 7.7 (137 reviews) | Not enough data | 
| **Social Integration** | 7.1 (109 reviews) | Not enough data | 
| **Voice** | 7.5 (77 reviews) | Not enough data | 

#### Platform

| Feature | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **Mobile User Support** | 6.5 (86 reviews) | Not enough data | 
| **Customization ** | 7.7 (96 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.4 (105 reviews) | Not enough data | 
| **Integration** | 7.8 (94 reviews) | Not enough data | 
| **Reporting** | 7.5 (195 reviews) | Not enough data | 
| **Dashboards** | 7.5 (203 reviews) | Not enough data | 

### Project Management

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **Kantata Professional Services Automation (formerly Mavenlink+ Kimble)** | 7.0/10 | 453 |

#### Tasks

| Feature | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **Creation & Assignment** | Not enough data | 8.1 (382 reviews) ✓ Verified | 
| **Due Dates** | Not enough data | 8.1 (379 reviews) ✓ Verified | 
| **Task Prioritization** | Not enough data | 7.3 (338 reviews) ✓ Verified | 
| **To-Do Lists** | Not enough data | 7.1 (321 reviews) ✓ Verified | 
| **Dependencies** | Not enough data | 7.3 (330 reviews) ✓ Verified | 
| **Mass Updates** | Not enough data | 6.5 (288 reviews) ✓ Verified | 
| **Drag & Drop** | Not enough data | 7.2 (322 reviews) ✓ Verified | 
| **Recurring Tasks** | Not enough data | 7.0 (312 reviews) ✓ Verified | 

#### Projects

| Feature | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **Planning** | Not enough data | 7.9 (359 reviews) ✓ Verified | 
| **Project Map** | Not enough data | 7.6 (306 reviews) ✓ Verified | 
| **GANTT** | Not enough data | 7.4 (338 reviews) ✓ Verified | 
| **Calendar View** | Not enough data | 7.3 (340 reviews) ✓ Verified | 
| **Views** | Not enough data | 7.4 (332 reviews) ✓ Verified | 
| **Project Budgeting** | Not enough data | 7.9 (350 reviews) ✓ Verified | 
| **Issue Tracking** | Not enough data | 7.0 (279 reviews) ✓ Verified | 
| **Templates** | Not enough data | 7.7 (348 reviews) ✓ Verified | 
| **Critical Path** | Not enough data | 7.1 (260 reviews) ✓ Verified | 
| **Time & Expense** | Not enough data | 8.4 (400 reviews) ✓ Verified | 
| **Methodologies** | Not enough data | 7.2 (292 reviews) ✓ Verified | 

#### Resource Management

| Feature | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **Resource Definiton** | Not enough data | 7.7 (336 reviews) ✓ Verified | 
| **Capacity** | Not enough data | 7.9 (350 reviews) ✓ Verified | 
| **Scheduling** | Not enough data | 7.9 (356 reviews) ✓ Verified | 

#### Project Monitoring

| Feature | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **Baselining / KPIs** | Not enough data | 7.4 (317 reviews) ✓ Verified | 
| **Resource Allocation** | Not enough data | 7.9 (359 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 7.8 (361 reviews) ✓ Verified | 

#### Generative AI

| Feature | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **AI Text Generation** | Not enough data | 5.0 (90 reviews) | 
| **AI Text Summarization** | Not enough data | 4.7 (88 reviews) | 

#### Agentic AI - Project Management

| Feature | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 3.6 (15 reviews) | 
| **Multi-step Planning** | Not enough data | 4.0 (16 reviews) | 
| **Cross-system Integration** | Not enough data | 3.5 (16 reviews) | 
| **Adaptive Learning** | Not enough data | 3.9 (17 reviews) | 
| **Natural Language Interaction** | Not enough data | 3.7 (17 reviews) | 
| **Proactive Assistance** | Not enough data | 3.5 (17 reviews) | 
| **Decision Making** | Not enough data | 4.0 (17 reviews) | 

### Resource Management

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **Kantata Professional Services Automation (formerly Mavenlink+ Kimble)** | 7.8/10 | 421 |

#### Planning

| Feature | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **Resource Definiton** | Not enough data | 7.8 (335 reviews) | 
| **Capacity** | Not enough data | 7.9 (355 reviews) | 
| **Scheduling** | Not enough data | 7.9 (355 reviews) | 

#### Optimization

| Feature | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **Performance** | Not enough data | 7.8 (343 reviews) | 
| **Forecasting** | Not enough data | 7.9 (358 reviews) | 
| **Corrections** | Not enough data | 7.2 (315 reviews) | 

### Professional Services Automation

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 6.4/10 | 53 |
| **Kantata Professional Services Automation (formerly Mavenlink+ Kimble)** | 6.7/10 | 268 |

#### Customer Management

| Feature | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **Customer Profiles** | 7.3 (48 reviews) | 6.9 (173 reviews) ✓ Verified | 
| **Sales** | 6.9 (49 reviews) | 6.9 (175 reviews) ✓ Verified | 
| **Marketing** | 5.7 (44 reviews) | 5.6 (133 reviews) ✓ Verified | 
| **Client Portal** | 6.7 (51 reviews) | 6.4 (138 reviews) ✓ Verified | 

#### Project Management

| Feature | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **Project Planning** | 6.6 (49 reviews) | 7.7 (224 reviews) ✓ Verified | 
| **Project Tracking** | 6.6 (49 reviews) | 8.0 (231 reviews) ✓ Verified | 
| **Resource Definition** | 6.6 (48 reviews) | 7.8 (213 reviews) ✓ Verified | 
| **Resource Management** | 7.2 (50 reviews) | 8.1 (231 reviews) ✓ Verified | 

#### Accounting

| Feature | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **Revenue Recognition** | 6.7 (48 reviews) | 7.5 (207 reviews) | 
| **Invoice Management** | 7.4 (50 reviews) | 7.2 (193 reviews) ✓ Verified | 
| **Payments** | 6.8 (47 reviews) | 6.6 (146 reviews) ✓ Verified | 
| **Project Accounting** | 6.6 (44 reviews) | 7.3 (195 reviews) ✓ Verified | 
| **Budget Tracking** | 6.5 (44 reviews) | 7.7 (205 reviews) ✓ Verified | 

#### Portfolio Management

| Feature | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **Portfolio Definition** | 6.1 (44 reviews) | 7.4 (165 reviews) | 
| **Portfolio Performance** | 6.0 (43 reviews) | 7.3 (165 reviews) ✓ Verified | 
| **Risk** | 6.1 (43 reviews) | 6.6 (160 reviews) | 
| **Portfolio Mix** | 6.2 (42 reviews) | 6.7 (144 reviews) ✓ Verified | 

#### Analytics

| Feature | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **Forecasting** | 6.0 (44 reviews) | 7.9 (212 reviews) ✓ Verified | 
| **Reporting** | 6.6 (49 reviews) | 8.0 (233 reviews) ✓ Verified | 
| **KPIs** | 6.1 (47 reviews) | 7.4 (197 reviews) ✓ Verified | 

#### Administration

| Feature | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **Standard Integrations** | 7.3 (50 reviews) | 7.1 (184 reviews) ✓ Verified | 
| **Workflow** | 7.5 (51 reviews) | 7.3 (197 reviews) ✓ Verified | 
| **Access Management** | 7.4 (47 reviews) | 7.6 (198 reviews) ✓ Verified | 

#### Platform

| Feature | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **APIs** | 7.0 (45 reviews) | 7.0 (162 reviews) ✓ Verified | 
| **Internationalization** | 6.2 (42 reviews) | 6.9 (154 reviews) ✓ Verified | 
| **Performance and Reliability** | 6.9 (48 reviews) | 7.9 (213 reviews) ✓ Verified | 
| **Mobile** | 5.6 (47 reviews) | 5.7 (168 reviews) ✓ Verified | 
| **Offline Access** | 4.8 (43 reviews) | 4.6 (123 reviews) ✓ Verified | 

#### Generative AI

| Feature | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **AI Text Generation** | 4.2 (28 reviews) | 4.5 (49 reviews) | 
| **AI Text Summarization** | 4.3 (28 reviews) | 4.4 (51 reviews) | 

#### Artificial Intelligence - Professional Services Automation

| Feature | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **Predictive Forecasting** | Not enough data | 6.0 (12 reviews) | 
| **Smart task suggestions** | Not enough data | 5.1 (13 reviews) | 
| **Automated workflows** | Not enough data | 5.5 (14 reviews) | 

#### Agentic AI - Professional Services Automation

| Feature | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 4.6 (12 reviews) | 
| **Proactive Assistance** | Not enough data | 4.2 (12 reviews) | 

### Work Management

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **Kantata Professional Services Automation (formerly Mavenlink+ Kimble)** | 7.0/10 | 209 |

#### Automation

| Feature | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **Workflows** | Not enough data | 7.2 (150 reviews) | 
| **Customization** | Not enough data | 7.0 (164 reviews) | 
| **Data repository** | Not enough data | 7.3 (160 reviews) | 

#### Administration

| Feature | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **Permissions** | Not enough data | 7.8 (169 reviews) | 
| **Procedures** | Not enough data | 7.4 (150 reviews) | 
| **Remote Work** | Not enough data | 8.3 (174 reviews) | 

#### Project management

| Feature | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **Task Prioritization** | Not enough data | 7.7 (165 reviews) | 
| **Dependencies** | Not enough data | 7.4 (162 reviews) | 
| **Planning** | Not enough data | 8.0 (169 reviews) | 
| **Views** | Not enough data | 7.5 (163 reviews) | 
| **Scheduling** | Not enough data | 7.8 (172 reviews) | 
| **Critical Path** | Not enough data | 7.2 (148 reviews) | 
| **Dashboards** | Not enough data | 7.9 (177 reviews) | 

#### Workload

| Feature | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **Resource Allocation** | Not enough data | 8.1 (173 reviews) | 
| **Workspace** | Not enough data | 7.5 (163 reviews) | 
| **Configuration** | Not enough data | 7.3 (152 reviews) | 
| **Insights** | Not enough data | 7.8 (167 reviews) | 

#### Communication & Collaboration

| Feature | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **Communication Channels** | Not enough data | 7.0 (157 reviews) | 
| **Document Management** | Not enough data | 6.8 (153 reviews) | 
| **Collaboration** | Not enough data | 7.6 (162 reviews) | 

#### Cost Management

| Feature | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **Project Budgeting** | Not enough data | 8.2 (167 reviews) | 
| **Time & Expense** | Not enough data | 8.8 (187 reviews) | 
| **Profitability** | Not enough data | 8.1 (160 reviews) | 

#### Integration

| Feature | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **Front Office** | Not enough data | 7.2 (132 reviews) | 
| **Back Office** | Not enough data | 7.1 (131 reviews) | 
| **External data** | Not enough data | 6.9 (113 reviews) | 

#### Generative AI

| Feature | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **AI Text Generation** | Not enough data | 5.5 (46 reviews) | 
| **AI Text Summarization** | Not enough data | 5.4 (47 reviews) | 

#### Agentic AI - Work Management

| Feature | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 4.1 (13 reviews) | 
| **Multi-step Planning** | Not enough data | 4.1 (13 reviews) | 
| **Cross-system Integration** | Not enough data | 3.5 (12 reviews) | 
| **Natural Language Interaction** | Not enough data | 3.7 (13 reviews) | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 9.4/10 | 18 |
| **Kantata Professional Services Automation (formerly Mavenlink+ Kimble)** | N/A | N/A |

#### Generative AI

| Feature | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Survey Management

| Feature | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **Brand Design Consistency** | 9.4 (17 reviews) | Not enough data | 
| **Survey Deployment** | Not enough data | Not enough data | 
| **Feedback Collection** | 9.7 (17 reviews) | Not enough data | 
| **Device Responsiveness** | 9.6 (15 reviews) | Not enough data | 

#### Process Management

| Feature | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **Feedback Aggregation** | 9.5 (16 reviews) | Not enough data | 
| **Trigger Alerts** | 9.3 (16 reviews) | Not enough data | 
| **Real-Time Analysis** | 9.5 (16 reviews) | Not enough data | 
| **Real-Time Action** | 9.4 (16 reviews) | Not enough data | 

#### System Management

| Feature | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **Security** | 9.0 (13 reviews) | Not enough data | 
| **System Monitoring** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 6.3/10 | 12 |
| **Kantata Professional Services Automation (formerly Mavenlink+ Kimble)** | N/A | N/A |

#### Incident Management

| Feature | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **Automate Ticket Routing** | 7.6 (11 reviews) | Not enough data | 
| **Ticket Prioritization** | 7.3 (11 reviews) | Not enough data | 
| **Ticket Notifications** | 8.5 (11 reviews) | Not enough data | 
| **Knowledge Base** | 7.0 (11 reviews) | Not enough data | 
| **Knowledge Base/Ticket Integration** | 6.4 (12 reviews) | Not enough data | 

#### Reporting

| Feature | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **Dashboards** | 7.3 (11 reviews) | Not enough data | 
| **Time Tracking** | 7.7 (11 reviews) | Not enough data | 
| **Surveys** | 6.5 (11 reviews) | Not enough data | 

#### Access & Usability

| Feature | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **Mobile** | 6.5 (10 reviews) | Not enough data | 
| **Self Service** | 7.8 (9 reviews) | Not enough data | 
| **Active Directory** | 6.7 (9 reviews) | Not enough data | 
| **Multi-Channel Access** | 6.7 (9 reviews) | Not enough data | 

#### Agentic AI - Service Desk

| Feature | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **Autonomous Task Execution** | 4.2 (6 reviews) | Not enough data | 
| **Multi-step Planning** | 6.1 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 5.0 (6 reviews) | Not enough data | 
| **Adaptive Learning** | 4.7 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 4.2 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 4.4 (6 reviews) | Not enough data | 
| **Decision Making** | 4.7 (6 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation)

**Unique to ConnectWise PSA (7):** [CRM Software](https://www.g2.com/categories/crm), [Service Desk Software](https://www.g2.com/categories/service-desk), [Help Desk Software](https://www.g2.com/categories/help-desk), [Marketing Automation Software](https://www.g2.com/categories/marketing-automation), [Data Visualization Tools](https://www.g2.com/categories/data-visualization-tools), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Other IT Management Software](https://www.g2.com/categories/other-it-management)

**Unique to Kantata Professional Services Automation (formerly Mavenlink+ Kimble) (3):** [Resource Management Software](https://www.g2.com/categories/resource-management), [Project Management Software](https://www.g2.com/categories/project-management), [Work Management Software](https://www.g2.com/categories/work-management)


---
## Reviewer Demographics

### By Company Size

| Segment | ConnectWise PSA | Kantata Professional Services Automation (formerly Mavenlink+ Kimble) | 
|---|---|---|
| **Small-Business** | 66.1% | 28.6% | 
| **Mid-Market** | 28.1% | 58.4% | 
| **Enterprise** | 5.8% | 13.0% | 

### By Industry

#### ConnectWise PSA

- **Information Technology and Services:** 60.5%
- **Computer & Network Security:** 8.3%
- **Computer Networking:** 5.1%
- **Computer Software:** 4.0%
- **Telecommunications:** 3.2%
- **Marketing and Advertising:** 2.2%
- **Accounting:** 2.0%
- **Consulting:** 1.1%
- **Non-Profit Organization Management:** 0.9%
- **Computer Hardware:** 0.7%
- **Other:** 12.1%

#### Kantata Professional Services Automation (formerly Mavenlink+ Kimble)

- **Information Technology and Services:** 25.0%
- **Computer Software:** 14.5%
- **Marketing and Advertising:** 14.2%
- **Management Consulting:** 9.5%
- **Consulting:** 3.5%
- **Financial Services:** 3.1%
- **Internet:** 2.6%
- **Accounting:** 1.8%
- **Telecommunications:** 1.6%
- **Computer & Network Security:** 1.5%
- **Other:** 22.8%

---
## Alternatives

### Alternatives to ConnectWise PSA

- [Autotask](https://www.g2.com/products/autotask/reviews) — 4.2/5 stars (613 reviews)
- [Accelo](https://www.g2.com/products/accelo/reviews) — 4.3/5 stars (685 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25851 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13867 reviews)
- [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) — 4.3/5 stars (673 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1891 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6994 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1621 reviews)

### Alternatives to Kantata Professional Services Automation (formerly Mavenlink+ Kimble)

- [Teamwork.com](https://www.g2.com/products/teamwork-com/reviews) — 4.4/5 stars (1214 reviews)
- [Accelo](https://www.g2.com/products/accelo/reviews) — 4.3/5 stars (685 reviews)
- [Scoro](https://www.g2.com/products/scoro/reviews) — 4.5/5 stars (500 reviews)
- [Wrike](https://www.g2.com/products/wrike/reviews) — 4.2/5 stars (4536 reviews)
- [Float.com](https://www.g2.com/products/float-com/reviews) — 4.3/5 stars (2090 reviews)
- [BigTime](https://www.g2.com/products/bigtime/reviews) — 4.5/5 stars (1737 reviews)
- [Workfront](https://www.g2.com/products/workfront/reviews) — 4.1/5 stars (1230 reviews)
- [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) — 4.3/5 stars (673 reviews)
- [Planview AdaptiveWork](https://www.g2.com/products/planview-adaptivework/reviews) — 4.1/5 stars (538 reviews)
- [Rocketlane](https://www.g2.com/products/rocketlane-corp/reviews) — 4.7/5 stars (859 reviews)

---
## Top Discussions

### ConnectWise PSA

- Title: [What is BrightGuage used for?](https://www.g2.com/discussions/what-is-brightguage-used-for) — 1 comment
  > **Top comment:** "to create dashboards, reports, and track goals using data from various applications and services"
- Title: [What applications does this tie to in order to maximimize use of other programs?](https://www.g2.com/discussions/what-applications-does-this-tie-to-in-order-to-maximimize-use-of-other-programs) — 1 comment, 1 upvote
  > **Top comment:** "I am not familiar with the programs you mention, but we somehow integrated with Hubspot for our sales and marketing teams. I was not part of the integration..."

### Kantata Professional Services Automation (formerly Mavenlink+ Kimble)

- Title: [Does Mavenlink have an integration platform?](https://www.g2.com/discussions/does-mavenlink-have-an-integration-platform) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, Mavenlink M-Bridge is a bridge unlike any other integration platform. It’s the first purpose-built integration platform for services organizations,..."
- Title: [What does Mavenlink do?](https://www.g2.com/discussions/what-does-mavenlink-do) — 1 comment
  > **Top comment:** "The Kantata Cloud for Professional Services™ is a powerful collection of  resource management, financial management, project management, team collaboration,..."
- Title: [What is a good project management software?](https://www.g2.com/discussions/kantata-cloud-for-professional-services-formerly-mavenlink-kimble-what-is-a-good-project-management-software) — 1 comment
  > **Top comment:** "Kantata can be a great Project Management tool. Feel free to learn more here: https://www.kantata.com/product/project-management-software "
- Title: [How much does MavenLink cost?](https://www.g2.com/discussions/how-much-does-mavenlink-cost) — 1 comment
  > **Top comment:** "You can find more details on pricing here: https://www.kantata.com/pricing "
- Title: [What is MavenLink software?](https://www.g2.com/discussions/what-is-mavenlink-software) — 1 comment
  > **Top comment:** "The Kantata Cloud for Professional Services™ is a powerful collection of resource management, financial management, project management, team collaboration,..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/connectwise-psa-vs-kantata-professional-services-automation-formerly-mavenlink-kimble)