# ConnectWise PSA vs Infor Customer Relationship Management (CRM) Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Infor Customer Relationship Management (CRM) is praised for its **user-friendly interface** , making it easy for daily tasks like clocking in and out of work. Users appreciate its reliability and the way it centralizes information, which enhances team collaboration.
- **Users say** that ConnectWise PSA excels in its **ticketing system** , which integrates seamlessly with major vendors. Reviewers highlight the extensive customization and automation options, allowing teams to tailor boards, tickets, and projects to their specific needs.
- **According to verified reviews** , ConnectWise PSA has a significantly higher overall satisfaction rating, reflecting its strong performance in areas like **customer support** and ease of implementation. Users find it straightforward to assign staff to tickets, which streamlines service desk operations.
- **Reviewers mention** that while Infor CRM is effective for managing customer data and automating routine tasks, it sometimes struggles with **configuration challenges** that can hinder its adaptability to specific workflows.
- **G2 reviewers highlight** that ConnectWise PSA's ease of use is a standout feature, with many users noting that the implementation process is **simple and intuitive** , making it a go-to choice for small businesses looking to enhance their operational efficiency.
- **Users report** that Infor CRM offers solid features for **case management** and **contact management** , but it falls short in areas like **performance and reliability** compared to ConnectWise PSA, which boasts higher ratings in these critical aspects.



| | ConnectWise PSA | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Star Rating** | 4.0 out of 5 | 3.3 out of 5 | 
| **Total Reviews** | 582 | 82 | 
| **Largest Market Segment** | Small-Business (66.1% of reviews) | Mid-Market (55.4% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### ConnectWise PSA

Pros:
- Ease of Use (36 reviews)
- Integration (21 reviews)

Cons:
- Learning Curve (24 reviews)
- Poor Customer Support (16 reviews)

### Infor Customer Relationship Management (CRM)

Pros:
- Customer Management (1 reviews)
- Ease of Use (1 reviews)

Cons:
- Missing Features (1 reviews)
- Slow Loading (1 reviews)

---
## Ratings Comparison
| Rating | ConnectWise PSA | Infor Customer Relationship Management (CRM) | 
|---|---|---|
  | **Meets Requirements** | 8.4 (489 reviews) | 6.7 (67 reviews) | 
  | **Ease of Use** | 7.4 (497 reviews) | 6.6 (68 reviews) | 
  | **Ease of Setup** | 6.6 (268 reviews) | 5.6 (33 reviews) | 
  | **Ease of Admin** | 7.4 (247 reviews) | 5.5 (32 reviews) | 
  | **Quality of Support** | 7.5 (456 reviews) | 6.3 (55 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.7 (243 reviews) | 6.9 (26 reviews) | 
  | **Product Direction (% positive)** | 7.2 (480 reviews) | 4.1 (67 reviews) | 

---
## Pricing

### ConnectWise PSA

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Infor Customer Relationship Management (CRM)

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 7.3/10 | 169 |
| **Infor Customer Relationship Management (CRM)** | 6.3/10 | 68 |

#### Sales Force Automation

| Feature | ConnectWise PSA | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Contact & Account Management** | 8.5 (137 reviews) ✓ Verified | 7.4 (54 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | 7.9 (95 reviews) ✓ Verified | 6.9 (28 reviews) | 
| **Opportunity & Pipeline Mgmt.** | 7.8 (125 reviews) ✓ Verified | 6.6 (51 reviews) ✓ Verified | 
| **Task / Activity Management** | 8.3 (139 reviews) ✓ Verified | 6.4 (53 reviews) ✓ Verified | 
| **Territory & Quota Management** | 7.6 (101 reviews) ✓ Verified | 5.9 (38 reviews) ✓ Verified | 
| **Desktop Integration** | 8.3 (128 reviews) | 6.3 (52 reviews) ✓ Verified | 
| **Product & Price List Management** | 8.0 (114 reviews) ✓ Verified | 6.4 (42 reviews) ✓ Verified | 
| **Quote & Order Management** | 8.1 (114 reviews) ✓ Verified | 6.2 (36 reviews) ✓ Verified | 
| **Customer Contract Management** | 8.4 (124 reviews) ✓ Verified | 6.3 (36 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | ConnectWise PSA | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Email Marketing** | 7.3 (85 reviews) ✓ Verified | 6.1 (34 reviews) | 
| **Campaign Management** | 7.2 (88 reviews) ✓ Verified | 6.4 (35 reviews) | 
| **Lead Management** | 7.4 (94 reviews) ✓ Verified | 6.8 (38 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | 7.4 (76 reviews) ✓ Verified | 6.5 (25 reviews) ✓ Verified | 

#### Customer Support

| Feature | ConnectWise PSA | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Case Management** | 8.4 (127 reviews) | 7.2 (29 reviews) ✓ Verified | 
| **Customer Support Portal** | 7.6 (125 reviews) ✓ Verified | 6.7 (24 reviews) ✓ Verified | 
| **Knowledge Base** | 7.7 (119 reviews) | 6.4 (26 reviews) ✓ Verified | 
| **Call Center Features** | 7.5 (82 reviews) | 6.4 (22 reviews) ✓ Verified | 
| **Support Analytics** | 7.9 (108 reviews) | 6.7 (26 reviews) ✓ Verified | 

#### Reporting & Analytics

| Feature | ConnectWise PSA | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Reporting** | 7.5 (139 reviews) ✓ Verified | 6.1 (46 reviews) ✓ Verified | 
| **Dashboards** | 7.3 (137 reviews) ✓ Verified | 6.6 (43 reviews) ✓ Verified | 
| **Forecasting** | 7.5 (112 reviews) | 5.2 (38 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | ConnectWise PSA | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Social Collaboration Features** | Feature Not Available | 5.4 (23 reviews) ✓ Verified | 
| **Social Network Integration** | Feature Not Available | 5.8 (24 reviews) ✓ Verified | 
| **Mobile User Support** | 6.8 (95 reviews) ✓ Verified | 6.0 (34 reviews) ✓ Verified | 

#### Platform

| Feature | ConnectWise PSA | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Customization** | 7.4 (81 reviews) | 7.2 (24 reviews) ✓ Verified | 
| **Workflow Capability** | 7.9 (86 reviews) | 5.8 (24 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.2 (86 reviews) | 7.5 (23 reviews) ✓ Verified | 
| **Internationalization** | 7.6 (53 reviews) | 6.6 (15 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | 7.3 (57 reviews) | 7.2 (20 reviews) ✓ Verified | 
| **Document & Content Mgmt.** | 7.0 (74 reviews) | 4.8 (22 reviews) | 
| **Performance and Reliability** | 8.0 (83 reviews) | 6.1 (23 reviews) ✓ Verified | 
| **Output Document Generation** | 7.3 (77 reviews) | 5.7 (20 reviews) ✓ Verified | 

#### Integration

| Feature | ConnectWise PSA | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Data Import & Export Tools** | 7.7 (79 reviews) | 5.4 (30 reviews) ✓ Verified | 
| **Integration APIs** | 8.0 (78 reviews) | 5.5 (17 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 8.5 (75 reviews) | 4.4 (20 reviews) | 

#### Generative AI

| Feature | ConnectWise PSA | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - CRM

| Feature | ConnectWise PSA | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Autonomous Task Execution** | 6.1 (6 reviews) | Not enough data | 
| **Multi-step Planning** | 5.3 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 6.1 (6 reviews) | Not enough data | 
| **Adaptive Learning** | 5.3 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.8 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 5.3 (6 reviews) | Not enough data | 
| **Decision Making** | 6.4 (6 reviews) | Not enough data | 

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **Infor Customer Relationship Management (CRM)** | N/A | N/A |

#### Email Marketing

| Feature | ConnectWise PSA | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Building and Personalizing Emails** | Not enough data | Not enough data | 
| **Sending Outbound Emails** | Not enough data | Not enough data | 
| **Manage Email Deliverability** | Not enough data | Not enough data | 
| **Automated Email Responses** | Not enough data | Not enough data | 

#### Online Marketing

| Feature | ConnectWise PSA | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Landing Pages and Forms** | Not enough data | Not enough data | 
| **Dynamic Content** | Not enough data | Not enough data | 
| **A/B Testing** | Not enough data | Not enough data | 
| **Mobile Optimized** | Not enough data | Not enough data | 
| **Search Tracking and Optimization** | Not enough data | Not enough data | 

#### Lead Management

| Feature | ConnectWise PSA | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Marketing Lead Database** | Not enough data | Not enough data | 
| **Data Quality Management** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Lead Scoring and Grading** | Not enough data | Not enough data | 
| **Lead Nurturing** | Not enough data | Not enough data | 
| **Online Behavior Tracking** | Not enough data | Not enough data | 
| **Automated Alerts and Tasks** | Not enough data | Not enough data | 
| **CRM Lead Integration** | Not enough data | Not enough data | 

#### Campaign Management

| Feature | ConnectWise PSA | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Program Management** | Not enough data | Not enough data | 
| **Event / Webinar Marketing** | Not enough data | Not enough data | 
| **Calendaring** | Not enough data | Not enough data | 
| **Budgeting** | Not enough data | Not enough data | 

#### Social

| Feature | ConnectWise PSA | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Social Listening** | Not enough data | Not enough data | 
| **Social Sharing** | Not enough data | Not enough data | 
| **Social Campaigns** | Not enough data | Not enough data | 
| **Social Media Engagement** | Not enough data | Not enough data | 
| **Social Media Advertising** | Not enough data | Not enough data | 

#### Reporting & Analytics

| Feature | ConnectWise PSA | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Basic Reporting** | Not enough data | Not enough data | 
| **Web Analytics** | Not enough data | Not enough data | 
| **ROI Analytics** | Not enough data | Not enough data | 
| **Revenue Analytics** | Not enough data | Not enough data | 
| **SEO / Keyword Analytics** | Not enough data | Not enough data | 

#### Platform

| Feature | ConnectWise PSA | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Customization ** | Not enough data | Not enough data | 
| **Workflow Capability** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Output Document Generation** | Not enough data | Not enough data | 

#### Agentic AI - Marketing Automation

| Feature | ConnectWise PSA | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Integration

| Feature | ConnectWise PSA | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Data Import & Export Tools** | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | 

### Business Intelligence

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 9.5/10 | 9 |
| **Infor Customer Relationship Management (CRM)** | N/A | N/A |

#### Reports

| Feature | ConnectWise PSA | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Reports Interface** | 9.2 (8 reviews) | Not enough data | 
| **Steps to Answer** | 9.5 (7 reviews) | Not enough data | 
| **Graphs and Charts** | 9.6 (8 reviews) | Not enough data | 
| **Score Cards** | 9.6 (8 reviews) | Not enough data | 
| **Dashboards** | 9.8 (9 reviews) | Not enough data | 

#### Self Service 

| Feature | ConnectWise PSA | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Calculated Fields** | Not enough data | Not enough data | 
| **Data Column Filtering** | Not enough data | Not enough data | 
| **Data Discovery** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Collaboration / Workflow** | Not enough data | Not enough data | 
| **Automodeling** | Not enough data | Not enough data | 

#### Advanced Analytics

| Feature | ConnectWise PSA | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Big Data Services** | Not enough data | Not enough data | 

#### Building Reports

| Feature | ConnectWise PSA | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Data Transformation** | Not enough data | Not enough data | 
| **Data Modeling** | Not enough data | Not enough data | 
| **WYSIWYG Report Design** | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | 

#### Platform

| Feature | ConnectWise PSA | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | 

### Data Visualization

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 9.5/10 | 9 |
| **Infor Customer Relationship Management (CRM)** | N/A | N/A |

#### Reports

| Feature | ConnectWise PSA | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Reports Interface** | 9.2 (8 reviews) | Not enough data | 
| **Steps to Answer** | 9.5 (7 reviews) | Not enough data | 
| **Graphs and Charts** | 9.6 (8 reviews) | Not enough data | 
| **Score Cards** | 9.6 (8 reviews) | Not enough data | 
| **Dashboards** | 9.8 (9 reviews) | Not enough data | 

#### Reports

| Feature | ConnectWise PSA | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Reports Interface** | Not enough data | Not enough data | 
| **Share Reports** | Not enough data | Not enough data | 
| **Steps to Answer** | Not enough data | Not enough data | 

#### Generative AI

| Feature | ConnectWise PSA | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Visualization

| Feature | ConnectWise PSA | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Graphs and Charts** | Not enough data | Not enough data | 
| **Score Cards** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Formats** | Not enough data | Not enough data | 

#### Data Updates

| Feature | ConnectWise PSA | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Historical Snapshots** | Not enough data | Not enough data | 
| **Real-Time Updating** | Not enough data | Not enough data | 

#### Collaboration

| Feature | ConnectWise PSA | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Sharing** | Not enough data | Not enough data | 
| **Co-Editing** | Not enough data | Not enough data | 
| **Devices** | Not enough data | Not enough data | 

#### Data Updates

| Feature | ConnectWise PSA | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Historical Snapshots** | Not enough data | Not enough data | 
| **Real-Time Updating** | Not enough data | Not enough data | 
| **Email Reports** | Not enough data | Not enough data | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 7.3/10 | 264 |
| **Infor Customer Relationship Management (CRM)** | N/A | N/A |

#### Ticket and Case Management

| Feature | ConnectWise PSA | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Ticket creation user experience** | 8.6 (235 reviews) | Not enough data | 
| **Ticket response user experience** | 8.3 (231 reviews) | Not enough data | 
| **Workflow** | 8.3 (228 reviews) | Not enough data | 
| **Response Automation** | 8.4 (215 reviews) | Not enough data | 
| **SLA Management** | 8.1 (201 reviews) | Not enough data | 
| **Attachments/Screencasts** | 7.7 (217 reviews) | Not enough data | 
| **Ticket Collaboration** | 8.3 (225 reviews) | Not enough data | 
| **Customer and Contacts Database** | 8.4 (167 reviews) | Not enough data | 

#### Generative AI

| Feature | ConnectWise PSA | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **AI Text Generation** | 6.3 (9 reviews) | Not enough data | 
| **AI Text Summarization** | 6.1 (9 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | ConnectWise PSA | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Autonomous Task Execution** | 4.4 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 4.4 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 4.7 (6 reviews) | Not enough data | 

#### Communication Channels

| Feature | ConnectWise PSA | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Customer Portal** | 7.6 (178 reviews) | Not enough data | 
| **Email to Case** | 8.5 (212 reviews) | Not enough data | 
| **Chat/Live Support** | 7.7 (137 reviews) | Not enough data | 
| **Social Integration** | 7.1 (109 reviews) | Not enough data | 
| **Voice** | 7.5 (77 reviews) | Not enough data | 

#### Platform

| Feature | ConnectWise PSA | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Mobile User Support** | 6.5 (86 reviews) | Not enough data | 
| **Customization ** | 7.7 (96 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.4 (105 reviews) | Not enough data | 
| **Integration** | 7.8 (94 reviews) | Not enough data | 
| **Reporting** | 7.5 (195 reviews) | Not enough data | 
| **Dashboards** | 7.5 (203 reviews) | Not enough data | 

### Professional Services Automation

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 6.4/10 | 53 |
| **Infor Customer Relationship Management (CRM)** | N/A | N/A |

#### Customer Management

| Feature | ConnectWise PSA | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Customer Profiles** | 7.3 (48 reviews) | Not enough data | 
| **Sales** | 6.9 (49 reviews) | Not enough data | 
| **Marketing** | 5.7 (44 reviews) | Not enough data | 
| **Client Portal** | 6.7 (51 reviews) | Not enough data | 

#### Project Management

| Feature | ConnectWise PSA | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Project Planning** | 6.6 (49 reviews) | Not enough data | 
| **Project Tracking** | 6.6 (49 reviews) | Not enough data | 
| **Resource Definition** | 6.6 (48 reviews) | Not enough data | 
| **Resource Management** | 7.2 (50 reviews) | Not enough data | 

#### Accounting

| Feature | ConnectWise PSA | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Revenue Recognition** | 6.7 (48 reviews) | Not enough data | 
| **Invoice Management** | 7.4 (50 reviews) | Not enough data | 
| **Payments** | 6.8 (47 reviews) | Not enough data | 
| **Project Accounting** | 6.6 (44 reviews) | Not enough data | 
| **Budget Tracking** | 6.5 (44 reviews) | Not enough data | 

#### Portfolio Management

| Feature | ConnectWise PSA | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Portfolio Definition** | 6.1 (44 reviews) | Not enough data | 
| **Portfolio Performance** | 6.0 (43 reviews) | Not enough data | 
| **Risk** | 6.1 (43 reviews) | Not enough data | 
| **Portfolio Mix** | 6.2 (42 reviews) | Not enough data | 

#### Analytics

| Feature | ConnectWise PSA | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Forecasting** | 6.0 (44 reviews) | Not enough data | 
| **Reporting** | 6.6 (49 reviews) | Not enough data | 
| **KPIs** | 6.1 (47 reviews) | Not enough data | 

#### Administration

| Feature | ConnectWise PSA | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Standard Integrations** | 7.3 (50 reviews) | Not enough data | 
| **Workflow** | 7.5 (51 reviews) | Not enough data | 
| **Access Management** | 7.4 (47 reviews) | Not enough data | 

#### Platform

| Feature | ConnectWise PSA | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **APIs** | 7.0 (45 reviews) | Not enough data | 
| **Internationalization** | 6.2 (42 reviews) | Not enough data | 
| **Performance and Reliability** | 6.9 (48 reviews) | Not enough data | 
| **Mobile** | 5.6 (47 reviews) | Not enough data | 
| **Offline Access** | 4.8 (43 reviews) | Not enough data | 

#### Generative AI

| Feature | ConnectWise PSA | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **AI Text Generation** | 4.2 (28 reviews) | Not enough data | 
| **AI Text Summarization** | 4.3 (28 reviews) | Not enough data | 

#### Artificial Intelligence - Professional Services Automation

| Feature | ConnectWise PSA | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Predictive Forecasting** | Not enough data | Not enough data | 
| **Smart task suggestions** | Not enough data | Not enough data | 
| **Automated workflows** | Not enough data | Not enough data | 

#### Agentic AI - Professional Services Automation

| Feature | ConnectWise PSA | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 9.4/10 | 18 |
| **Infor Customer Relationship Management (CRM)** | N/A | N/A |

#### Generative AI

| Feature | ConnectWise PSA | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Survey Management

| Feature | ConnectWise PSA | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Brand Design Consistency** | 9.4 (17 reviews) | Not enough data | 
| **Survey Deployment** | Not enough data | Not enough data | 
| **Feedback Collection** | 9.7 (17 reviews) | Not enough data | 
| **Device Responsiveness** | 9.6 (15 reviews) | Not enough data | 

#### Process Management

| Feature | ConnectWise PSA | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Feedback Aggregation** | 9.5 (16 reviews) | Not enough data | 
| **Trigger Alerts** | 9.3 (16 reviews) | Not enough data | 
| **Real-Time Analysis** | 9.5 (16 reviews) | Not enough data | 
| **Real-Time Action** | 9.4 (16 reviews) | Not enough data | 

#### System Management

| Feature | ConnectWise PSA | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Security** | 9.0 (13 reviews) | Not enough data | 
| **System Monitoring** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 6.3/10 | 12 |
| **Infor Customer Relationship Management (CRM)** | N/A | N/A |

#### Incident Management

| Feature | ConnectWise PSA | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Automate Ticket Routing** | 7.6 (11 reviews) | Not enough data | 
| **Ticket Prioritization** | 7.3 (11 reviews) | Not enough data | 
| **Ticket Notifications** | 8.5 (11 reviews) | Not enough data | 
| **Knowledge Base** | 7.0 (11 reviews) | Not enough data | 
| **Knowledge Base/Ticket Integration** | 6.4 (12 reviews) | Not enough data | 

#### Reporting

| Feature | ConnectWise PSA | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Dashboards** | 7.3 (11 reviews) | Not enough data | 
| **Time Tracking** | 7.7 (11 reviews) | Not enough data | 
| **Surveys** | 6.5 (11 reviews) | Not enough data | 

#### Access & Usability

| Feature | ConnectWise PSA | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Mobile** | 6.5 (10 reviews) | Not enough data | 
| **Self Service** | 7.8 (9 reviews) | Not enough data | 
| **Active Directory** | 6.7 (9 reviews) | Not enough data | 
| **Multi-Channel Access** | 6.7 (9 reviews) | Not enough data | 

#### Agentic AI - Service Desk

| Feature | ConnectWise PSA | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Autonomous Task Execution** | 4.2 (6 reviews) | Not enough data | 
| **Multi-step Planning** | 6.1 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 5.0 (6 reviews) | Not enough data | 
| **Adaptive Learning** | 4.7 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 4.2 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 4.4 (6 reviews) | Not enough data | 
| **Decision Making** | 4.7 (6 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)

**Unique to ConnectWise PSA (7):** [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation), [Service Desk Software](https://www.g2.com/categories/service-desk), [Help Desk Software](https://www.g2.com/categories/help-desk), [Marketing Automation Software](https://www.g2.com/categories/marketing-automation), [Data Visualization Tools](https://www.g2.com/categories/data-visualization-tools), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Other IT Management Software](https://www.g2.com/categories/other-it-management)



---
## Reviewer Demographics

### By Company Size

| Segment | ConnectWise PSA | Infor Customer Relationship Management (CRM) | 
|---|---|---|
| **Small-Business** | 66.1% | 27.0% | 
| **Mid-Market** | 28.1% | 55.4% | 
| **Enterprise** | 5.8% | 17.6% | 

### By Industry

#### ConnectWise PSA

- **Information Technology and Services:** 60.5%
- **Computer & Network Security:** 8.3%
- **Computer Networking:** 5.1%
- **Computer Software:** 4.0%
- **Telecommunications:** 3.2%
- **Marketing and Advertising:** 2.2%
- **Accounting:** 2.0%
- **Consulting:** 1.1%
- **Non-Profit Organization Management:** 0.9%
- **Computer Hardware:** 0.7%
- **Other:** 12.1%

#### Infor Customer Relationship Management (CRM)

- **Computer Software:** 16.2%
- **Information Technology and Services:** 10.8%
- **Marketing and Advertising:** 5.4%
- **Telecommunications:** 4.1%
- **Financial Services:** 4.1%
- **Hospital & Health Care:** 4.1%
- **Machinery:** 4.1%
- **Airlines/Aviation:** 2.7%
- **Biotechnology:** 2.7%
- **Construction:** 2.7%
- **Other:** 43.2%

---
## Alternatives

### Alternatives to ConnectWise PSA

- [Autotask](https://www.g2.com/products/autotask/reviews) — 4.2/5 stars (614 reviews)
- [Accelo](https://www.g2.com/products/accelo/reviews) — 4.3/5 stars (685 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25853 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13870 reviews)
- [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) — 4.3/5 stars (673 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1901 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6997 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1622 reviews)

### Alternatives to Infor Customer Relationship Management (CRM)

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25853 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13870 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2939 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1622 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1115 reviews)
- [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (1001 reviews)
- [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) — 3.8/5 stars (776 reviews)
- [Maximizer](https://www.g2.com/products/maximizer/reviews) — 4.0/5 stars (671 reviews)
- [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.3/5 stars (574 reviews)
- [Act!](https://www.g2.com/products/act/reviews) — 3.9/5 stars (515 reviews)

---
## Top Discussions

### ConnectWise PSA

- Title: [What is BrightGuage used for?](https://www.g2.com/discussions/what-is-brightguage-used-for) — 1 comment
  > **Top comment:** "to create dashboards, reports, and track goals using data from various applications and services"
- Title: [What applications does this tie to in order to maximimize use of other programs?](https://www.g2.com/discussions/what-applications-does-this-tie-to-in-order-to-maximimize-use-of-other-programs) — 1 comment, 1 upvote
  > **Top comment:** "I am not familiar with the programs you mention, but we somehow integrated with Hubspot for our sales and marketing teams. I was not part of the integration..."

### Infor Customer Relationship Management (CRM)

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/connectwise-psa-vs-infor-customer-relationship-management-crm)