# ConnectWise PSA, Freshservice vs ManageEngine ServiceDesk Plus Comparison

| | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Star Rating** | 4.0 out of 5 | 4.6 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 581 | 1,335 | 249 | 
| **Largest Market Segment** | Small-Business (66.2% of reviews) | Mid-Market (61.9% of reviews) | Mid-Market (59.8% of reviews) | 
| **Entry Level Price** | No pricing available | $19.00 | Starts at $1195  (For 10 technicians annually) | 

---
## Top Pros & Cons

### ConnectWise PSA

Pros:
- Ease of Use (36 reviews)
- Integration (21 reviews)

Cons:
- Learning Curve (24 reviews)
- Poor Customer Support (16 reviews)

### Freshservice

Pros:
- Ease of Use (229 reviews)
- Features (116 reviews)

Cons:
- Missing Features (83 reviews)
- Limited Features (56 reviews)

### ManageEngine ServiceDesk Plus

Pros:
- Ease of Use (9 reviews)
- Features (8 reviews)

Cons:
- Complexity (4 reviews)
- Complex Setup (4 reviews)

---
## Ratings Comparison
| Rating | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
  | **Meets Requirements** | 8.4 (489 reviews) | 8.9 (1184 reviews) | 8.6 (221 reviews) | 
  | **Ease of Use** | 7.4 (496 reviews) | 9.2 (1189 reviews) | 8.5 (221 reviews) | 
  | **Ease of Setup** | 6.6 (267 reviews) | 8.8 (974 reviews) | 8.1 (162 reviews) | 
  | **Ease of Admin** | 7.4 (247 reviews) | 9.0 (958 reviews) | 8.4 (159 reviews) | 
  | **Quality of Support** | 7.5 (456 reviews) | 9.0 (1144 reviews) | 8.1 (205 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.7 (243 reviews) | 9.1 (933 reviews) | 8.3 (151 reviews) | 
  | **Product Direction (% positive)** | 7.2 (480 reviews) | 9.5 (1167 reviews) | 8.1 (213 reviews) | 

---
## Pricing

### ConnectWise PSA

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Freshservice

#### Entry-Level Pricing

Plan: STARTER

Price: $19.00

Description: For getting started

Key Features:
- Incident Management
- Knowledge Base
- Self Service Portal

[Browse all 3 editions](https://www.g2.com/products/freshservice/pricing)

#### Free Trial

Yes

### ManageEngine ServiceDesk Plus

#### Entry-Level Pricing

Plan: Standard Edition help desk module

Price: Starts at $1195  (For 10 technicians annually)

Description: The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!

Key Features:
- Self service portal
- Incident management
- Active Directory integration

[Browse all 3 editions](https://www.g2.com/products/manageengine-servicedesk-plus/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 7.3/10 | 169 |
| **Freshservice** | N/A | N/A |
| **ManageEngine ServiceDesk Plus** | N/A | N/A |

#### Sales Force Automation

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Contact & Account Management** | 8.5 (137 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Partner Relationship Mgmt. (PRM)** | 7.9 (95 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Opportunity & Pipeline Mgmt.** | 7.8 (125 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Task / Activity Management** | 8.3 (139 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Territory & Quota Management** | 7.6 (101 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Desktop Integration** | 8.3 (128 reviews) | Not enough data | Not enough data | 
| **Product & Price List Management** | 8.0 (114 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Quote & Order Management** | 8.1 (114 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Customer Contract Management** | 8.4 (124 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Marketing Automation

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Email Marketing** | 7.3 (85 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Campaign Management** | 7.2 (88 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Lead Management** | 7.4 (94 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Marketing ROI Analytics** | 7.4 (76 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Customer Support

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Case Management** | 8.4 (127 reviews) | Not enough data | Not enough data | 
| **Customer Support Portal** | 7.6 (125 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Knowledge Base** | 7.7 (119 reviews) | Not enough data | Not enough data | 
| **Call Center Features** | 7.5 (82 reviews) | Not enough data | Not enough data | 
| **Support Analytics** | 7.9 (108 reviews) | Not enough data | Not enough data | 

#### Reporting & Analytics

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Reporting** | 7.5 (139 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Dashboards** | 7.3 (137 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Forecasting** | 7.5 (112 reviews) | Not enough data | Not enough data | 

#### Mobile & Social

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Social Collaboration Features** | Feature Not Available | Not enough data | Not enough data | 
| **Social Network Integration** | Feature Not Available | Not enough data | Not enough data | 
| **Mobile User Support** | 6.8 (95 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Platform

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Customization** | 7.4 (81 reviews) | Not enough data | Not enough data | 
| **Workflow Capability** | 7.9 (86 reviews) | Not enough data | Not enough data | 
| **User, Role, and Access Management** | 8.2 (86 reviews) | Not enough data | Not enough data | 
| **Internationalization** | 7.6 (53 reviews) | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | 7.3 (57 reviews) | Not enough data | Not enough data | 
| **Document & Content Mgmt.** | 7.0 (74 reviews) | Not enough data | Not enough data | 
| **Performance and Reliability** | 8.0 (83 reviews) | Not enough data | Not enough data | 
| **Output Document Generation** | 7.3 (77 reviews) | Not enough data | Not enough data | 

#### Integration

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Data Import & Export Tools** | 7.7 (79 reviews) | Not enough data | Not enough data | 
| **Integration APIs** | 8.0 (78 reviews) | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | 8.5 (75 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - CRM

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Autonomous Task Execution** | 6.1 (6 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 5.3 (6 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 6.1 (6 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 5.3 (6 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 5.8 (6 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 5.3 (6 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 6.4 (6 reviews) | Not enough data | Not enough data | 

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **Freshservice** | N/A | N/A |
| **ManageEngine ServiceDesk Plus** | N/A | N/A |

#### Email Marketing

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Building and Personalizing Emails** | Not enough data | Not enough data | Not enough data | 
| **Sending Outbound Emails** | Not enough data | Not enough data | Not enough data | 
| **Manage Email Deliverability** | Not enough data | Not enough data | Not enough data | 
| **Automated Email Responses** | Not enough data | Not enough data | Not enough data | 

#### Online Marketing

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Landing Pages and Forms** | Not enough data | Not enough data | Not enough data | 
| **Dynamic Content** | Not enough data | Not enough data | Not enough data | 
| **A/B Testing** | Not enough data | Not enough data | Not enough data | 
| **Mobile Optimized** | Not enough data | Not enough data | Not enough data | 
| **Search Tracking and Optimization** | Not enough data | Not enough data | Not enough data | 

#### Lead Management

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Marketing Lead Database** | Not enough data | Not enough data | Not enough data | 
| **Data Quality Management** | Not enough data | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | Not enough data | 
| **Lead Scoring and Grading** | Not enough data | Not enough data | Not enough data | 
| **Lead Nurturing** | Not enough data | Not enough data | Not enough data | 
| **Online Behavior Tracking** | Not enough data | Not enough data | Not enough data | 
| **Automated Alerts and Tasks** | Not enough data | Not enough data | Not enough data | 
| **CRM Lead Integration** | Not enough data | Not enough data | Not enough data | 

#### Campaign Management

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Program Management** | Not enough data | Not enough data | Not enough data | 
| **Event / Webinar Marketing** | Not enough data | Not enough data | Not enough data | 
| **Calendaring** | Not enough data | Not enough data | Not enough data | 
| **Budgeting** | Not enough data | Not enough data | Not enough data | 

#### Social

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Social Listening** | Not enough data | Not enough data | Not enough data | 
| **Social Sharing** | Not enough data | Not enough data | Not enough data | 
| **Social Campaigns** | Not enough data | Not enough data | Not enough data | 
| **Social Media Engagement** | Not enough data | Not enough data | Not enough data | 
| **Social Media Advertising** | Not enough data | Not enough data | Not enough data | 

#### Reporting & Analytics

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Basic Reporting** | Not enough data | Not enough data | Not enough data | 
| **Web Analytics** | Not enough data | Not enough data | Not enough data | 
| **ROI Analytics** | Not enough data | Not enough data | Not enough data | 
| **Revenue Analytics** | Not enough data | Not enough data | Not enough data | 
| **SEO / Keyword Analytics** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Customization ** | Not enough data | Not enough data | Not enough data | 
| **Workflow Capability** | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | Not enough data | 
| **Output Document Generation** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Marketing Automation

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Integration

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Data Import & Export Tools** | Not enough data | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | Not enough data | 

### Business Intelligence

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 9.5/10 | 9 |
| **Freshservice** | N/A | N/A |
| **ManageEngine ServiceDesk Plus** | N/A | N/A |

#### Reports

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Reports Interface** | 9.2 (8 reviews) | Not enough data | Not enough data | 
| **Steps to Answer** | 9.5 (7 reviews) | Not enough data | Not enough data | 
| **Graphs and Charts** | 9.6 (8 reviews) | Not enough data | Not enough data | 
| **Score Cards** | 9.6 (8 reviews) | Not enough data | Not enough data | 
| **Dashboards** | 9.8 (9 reviews) | Not enough data | Not enough data | 

#### Self Service 

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Calculated Fields** | Not enough data | Not enough data | Not enough data | 
| **Data Column Filtering** | Not enough data | Not enough data | Not enough data | 
| **Data Discovery** | Not enough data | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | Not enough data | 
| **Collaboration / Workflow** | Not enough data | Not enough data | Not enough data | 
| **Automodeling** | Not enough data | Not enough data | Not enough data | 

#### Advanced Analytics

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Predictive Analytics** | Not enough data | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | Not enough data | 
| **Big Data Services** | Not enough data | Not enough data | Not enough data | 

#### Building Reports

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Data Transformation** | Not enough data | Not enough data | Not enough data | 
| **Data Modeling** | Not enough data | Not enough data | Not enough data | 
| **WYSIWYG Report Design** | Not enough data | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | Not enough data | 

### Data Visualization

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 9.5/10 | 9 |
| **Freshservice** | N/A | N/A |
| **ManageEngine ServiceDesk Plus** | N/A | N/A |

#### Reports

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Reports Interface** | 9.2 (8 reviews) | Not enough data | Not enough data | 
| **Steps to Answer** | 9.5 (7 reviews) | Not enough data | Not enough data | 
| **Graphs and Charts** | 9.6 (8 reviews) | Not enough data | Not enough data | 
| **Score Cards** | 9.6 (8 reviews) | Not enough data | Not enough data | 
| **Dashboards** | 9.8 (9 reviews) | Not enough data | Not enough data | 

#### Reports

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Reports Interface** | Not enough data | Not enough data | Not enough data | 
| **Share Reports** | Not enough data | Not enough data | Not enough data | 
| **Steps to Answer** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Visualization

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Graphs and Charts** | Not enough data | Not enough data | Not enough data | 
| **Score Cards** | Not enough data | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | Not enough data | 
| **Formats** | Not enough data | Not enough data | Not enough data | 

#### Data Updates

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Historical Snapshots** | Not enough data | Not enough data | Not enough data | 
| **Real-Time Updating** | Not enough data | Not enough data | Not enough data | 

#### Collaboration

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Sharing** | Not enough data | Not enough data | Not enough data | 
| **Co-Editing** | Not enough data | Not enough data | Not enough data | 
| **Devices** | Not enough data | Not enough data | Not enough data | 

#### Data Updates

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Historical Snapshots** | Not enough data | Not enough data | Not enough data | 
| **Real-Time Updating** | Not enough data | Not enough data | Not enough data | 
| **Email Reports** | Not enough data | Not enough data | Not enough data | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 7.3/10 | 263 |
| **Freshservice** | N/A | N/A |
| **ManageEngine ServiceDesk Plus** | 8.1/10 | 38 |

#### Ticket and Case Management

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Ticket creation user experience** | 8.6 (235 reviews) | Not enough data | 8.5 (32 reviews) | 
| **Ticket response user experience** | 8.3 (231 reviews) | Not enough data | 8.7 (33 reviews) | 
| **Workflow** | 8.3 (227 reviews) | Not enough data | 8.7 (33 reviews) | 
| **Response Automation** | 8.4 (214 reviews) | Not enough data | 8.9 (32 reviews) | 
| **SLA Management** | 8.1 (201 reviews) | Not enough data | 8.4 (33 reviews) | 
| **Attachments/Screencasts** | 7.7 (217 reviews) | Not enough data | 8.5 (33 reviews) | 
| **Ticket Collaboration** | 8.3 (225 reviews) | Not enough data | 8.6 (32 reviews) | 
| **Customer and Contacts Database** | 8.4 (167 reviews) | Not enough data | 8.1 (31 reviews) | 

#### Generative AI

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **AI Text Generation** | 6.3 (9 reviews) | Not enough data | 6.8 (13 reviews) | 
| **AI Text Summarization** | 6.1 (9 reviews) | Not enough data | 6.9 (13 reviews) | 

#### Agentic AI - Help Desk

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Autonomous Task Execution** | 4.4 (6 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 4.4 (6 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 4.7 (6 reviews) | Not enough data | Not enough data | 

#### Communication Channels

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Customer Portal** | 7.6 (178 reviews) | Not enough data | 8.4 (32 reviews) | 
| **Email to Case** | 8.5 (212 reviews) | Not enough data | 9.1 (33 reviews) | 
| **Chat/Live Support** | 7.7 (137 reviews) | Not enough data | 7.9 (27 reviews) | 
| **Social Integration** | 7.1 (109 reviews) | Not enough data | 7.1 (24 reviews) | 
| **Voice** | 7.5 (77 reviews) | Not enough data | 6.5 (24 reviews) | 

#### Platform

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Mobile User Support** | 6.5 (85 reviews) | Not enough data | 7.5 (28 reviews) | 
| **Customization ** | 7.7 (96 reviews) | Not enough data | 7.9 (32 reviews) | 
| **User, Role, and Access Management** | 8.4 (105 reviews) | Not enough data | 8.5 (34 reviews) | 
| **Integration** | 7.8 (93 reviews) | Not enough data | 7.8 (31 reviews) | 
| **Reporting** | 7.5 (195 reviews) | Not enough data | 8.2 (34 reviews) | 
| **Dashboards** | 7.5 (203 reviews) | Not enough data | 8.3 (33 reviews) | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **Freshservice** | 8.4/10 | 447 |
| **ManageEngine ServiceDesk Plus** | 8.7/10 | 47 |

#### Administration

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Change Management** | Not enough data | 8.6 (324 reviews) ✓ Verified | 8.8 (39 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 8.4 (351 reviews) ✓ Verified | 8.8 (38 reviews) ✓ Verified | 
| **Reports & Analytics** | Not enough data | 8.3 (375 reviews) ✓ Verified | 8.9 (39 reviews) ✓ Verified | 

#### Service Desk

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Help Desk** | Not enough data | 9.5 (410 reviews) ✓ Verified | 9.2 (42 reviews) ✓ Verified | 
| **Incident Reports** | Not enough data | 9.1 (377 reviews) ✓ Verified | 8.9 (41 reviews) ✓ Verified | 
| **Process Workflow** | Not enough data | 8.8 (373 reviews) ✓ Verified | 8.9 (41 reviews) ✓ Verified | 

#### Management

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Reporting** | Not enough data | 8.5 (313 reviews) ✓ Verified | 8.6 (38 reviews) ✓ Verified | 
| **Administration Console** | Not enough data | 8.9 (320 reviews) ✓ Verified | 8.6 (35 reviews) ✓ Verified | 
| **Access Management** | Not enough data | 8.8 (283 reviews) ✓ Verified | 8.6 (35 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 8.5 (290 reviews) ✓ Verified | 8.7 (36 reviews) ✓ Verified | 
| **Policy Dictation** | Not enough data | 8.1 (228 reviews) ✓ Verified | 8.1 (34 reviews) ✓ Verified | 

#### Functionality

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Ticketing System** | Not enough data | 9.5 (343 reviews) ✓ Verified | 9.1 (39 reviews) ✓ Verified | 
| **Performance Logging** | Not enough data | 8.7 (269 reviews) ✓ Verified | 8.5 (38 reviews) ✓ Verified | 
| **Alerting** | Not enough data | 8.7 (267 reviews) ✓ Verified | 8.8 (36 reviews) ✓ Verified | 
| **Automation** | Not enough data | 8.8 (310 reviews) ✓ Verified | 8.5 (39 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.9 (8 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 6.9 (8 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.5 (13 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 7.4 (7 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 7.1 (7 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 8.1 (9 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 8.0 (9 reviews) | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **Freshservice** | 7.4/10 | 368 |
| **ManageEngine ServiceDesk Plus** | 8.4/10 | 34 |

#### Monitoring

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Constant Monitoring** | Not enough data | 8.3 (267 reviews) ✓ Verified | 8.9 (29 reviews) ✓ Verified | 
| **Timely Alerts** | Not enough data | 8.6 (303 reviews) ✓ Verified | 9.2 (30 reviews) ✓ Verified | 
| **TIcket Accuracy** | Not enough data | 8.8 (320 reviews) ✓ Verified | 9.1 (31 reviews) ✓ Verified | 
| **AI Monitoring** | Not enough data | 6.1 (26 reviews) | 6.4 (6 reviews) | 

#### Management Tools

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Ticket Assignment** | Not enough data | 9.0 (341 reviews) ✓ Verified | 9.2 (32 reviews) ✓ Verified | 
| **Standardization** | Not enough data | 8.9 (331 reviews) | 8.7 (30 reviews) ✓ Verified | 
| **Lifecycle Visualization** | Not enough data | 8.5 (295 reviews) ✓ Verified | 8.9 (29 reviews) ✓ Verified | 

#### Generative AI

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (137 reviews) | 7.6 (12 reviews) | 
| **AI Text Summarization** | Not enough data | 7.8 (136 reviews) | 7.6 (12 reviews) | 

#### Agentic AI - Incident Management

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 5.6 (6 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 5.6 (6 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 5.8 (6 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 7.0 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 6.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 7.0 (5 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 7.0 (5 reviews) | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **Freshservice** | N/A | N/A |
| **ManageEngine ServiceDesk Plus** | N/A | N/A |

#### Asset Inventory

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Hardware Asset Inventory** | Not enough data | Not enough data | Not enough data | 
| **Software Asset Inventory** | Not enough data | Not enough data | Not enough data | 
| **Cloud Asset Inventory** | Not enough data | Not enough data | Not enough data | 
| **Mobile Asset Inventory** | Not enough data | Not enough data | Not enough data | 
| **Asset Discovery** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Management

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Central Dashboard** | Not enough data | Not enough data | Not enough data | 
| **Asset Policy Management** | Not enough data | Not enough data | Not enough data | 
| **Risk Management** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 

### Professional Services Automation

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 6.4/10 | 52 |
| **Freshservice** | N/A | N/A |
| **ManageEngine ServiceDesk Plus** | N/A | N/A |

#### Customer Management

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Customer Profiles** | 7.3 (48 reviews) | Not enough data | Not enough data | 
| **Sales** | 6.9 (49 reviews) | Not enough data | Not enough data | 
| **Marketing** | 5.7 (44 reviews) | Not enough data | Not enough data | 
| **Client Portal** | 6.7 (51 reviews) | Not enough data | Not enough data | 

#### Project Management

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Project Planning** | 6.6 (49 reviews) | Not enough data | Not enough data | 
| **Project Tracking** | 6.6 (49 reviews) | Not enough data | Not enough data | 
| **Resource Definition** | 6.6 (48 reviews) | Not enough data | Not enough data | 
| **Resource Management** | 7.2 (50 reviews) | Not enough data | Not enough data | 

#### Accounting

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Revenue Recognition** | 6.7 (48 reviews) | Not enough data | Not enough data | 
| **Invoice Management** | 7.3 (49 reviews) | Not enough data | Not enough data | 
| **Payments** | 6.8 (47 reviews) | Not enough data | Not enough data | 
| **Project Accounting** | 6.6 (44 reviews) | Not enough data | Not enough data | 
| **Budget Tracking** | 6.5 (44 reviews) | Not enough data | Not enough data | 

#### Portfolio Management

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Portfolio Definition** | 6.1 (44 reviews) | Not enough data | Not enough data | 
| **Portfolio Performance** | 6.0 (43 reviews) | Not enough data | Not enough data | 
| **Risk** | 6.1 (43 reviews) | Not enough data | Not enough data | 
| **Portfolio Mix** | 6.2 (42 reviews) | Not enough data | Not enough data | 

#### Analytics

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Forecasting** | 6.0 (44 reviews) | Not enough data | Not enough data | 
| **Reporting** | 6.6 (49 reviews) | Not enough data | Not enough data | 
| **KPIs** | 6.1 (47 reviews) | Not enough data | Not enough data | 

#### Administration

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Standard Integrations** | 7.2 (49 reviews) | Not enough data | Not enough data | 
| **Workflow** | 7.5 (50 reviews) | Not enough data | Not enough data | 
| **Access Management** | 7.4 (47 reviews) | Not enough data | Not enough data | 

#### Platform

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **APIs** | 7.0 (45 reviews) | Not enough data | Not enough data | 
| **Internationalization** | 6.2 (42 reviews) | Not enough data | Not enough data | 
| **Performance and Reliability** | 6.9 (48 reviews) | Not enough data | Not enough data | 
| **Mobile** | 5.6 (46 reviews) | Not enough data | Not enough data | 
| **Offline Access** | 4.8 (43 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **AI Text Generation** | 4.2 (28 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 4.3 (28 reviews) | Not enough data | Not enough data | 

#### Artificial Intelligence - Professional Services Automation

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Predictive Forecasting** | Not enough data | Not enough data | Not enough data | 
| **Smart task suggestions** | Not enough data | Not enough data | Not enough data | 
| **Automated workflows** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Professional Services Automation

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **Freshservice** | 6.9/10 | 153 |
| **ManageEngine ServiceDesk Plus** | N/A | N/A |

#### Generative AI

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | 7.2 (76 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | 8.4 (140 reviews) | Not enough data | 
| **Searchable Articles** | Not enough data | 8.7 (134 reviews) | Not enough data | 
| **Community Forums** | Not enough data | 7.1 (113 reviews) | Not enough data | 
| **Mobile Optimization** | Not enough data | 7.6 (115 reviews) | Not enough data | 
| **Personalization** | Not enough data | 8.2 (134 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Branding** | Not enough data | 8.5 (135 reviews) | Not enough data | 
| **Automation** | Not enough data | 8.7 (140 reviews) | Not enough data | 
| **Artificial Intelligence** | Not enough data | 7.1 (108 reviews) | Not enough data | 
| **Integrations** | Not enough data | 8.1 (130 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.0 (5 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 5.3 (5 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 5.3 (5 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 5.3 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 5.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 5.0 (5 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 5.3 (5 reviews) | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 9.4/10 | 18 |
| **Freshservice** | N/A | N/A |
| **ManageEngine ServiceDesk Plus** | N/A | N/A |

#### Generative AI

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Survey Management

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Brand Design Consistency** | 9.4 (17 reviews) | Not enough data | Not enough data | 
| **Survey Deployment** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | 9.7 (17 reviews) | Not enough data | Not enough data | 
| **Device Responsiveness** | 9.6 (15 reviews) | Not enough data | Not enough data | 

#### Process Management

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Feedback Aggregation** | 9.5 (16 reviews) | Not enough data | Not enough data | 
| **Trigger Alerts** | 9.3 (16 reviews) | Not enough data | Not enough data | 
| **Real-Time Analysis** | 9.5 (16 reviews) | Not enough data | Not enough data | 
| **Real-Time Action** | 9.4 (16 reviews) | Not enough data | Not enough data | 

#### System Management

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Security** | 9.0 (13 reviews) | Not enough data | Not enough data | 
| **System Monitoring** | Not enough data | Not enough data | Not enough data | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **Freshservice** | 7.1/10 | 70 |
| **ManageEngine ServiceDesk Plus** | N/A | N/A |

#### Generative AI

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (70 reviews) | Not enough data | 

#### Agentic AI - IT Alerting

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | 7.0 (5 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 7.0 (5 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 7.0 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | 7.0 (5 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 7.0 (5 reviews) | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 6.3/10 | 12 |
| **Freshservice** | 8.0/10 | 844 |
| **ManageEngine ServiceDesk Plus** | 8.2/10 | 113 |

#### Incident Management

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Automate Ticket Routing** | 7.6 (11 reviews) | 9.1 (737 reviews) | 8.7 (95 reviews) | 
| **Ticket Prioritization** | 7.3 (11 reviews) | 8.9 (737 reviews) | 8.6 (95 reviews) | 
| **Ticket Notifications** | 8.5 (11 reviews) | 9.0 (796 reviews) | 8.8 (99 reviews) | 
| **Knowledge Base** | 7.0 (11 reviews) | 8.6 (729 reviews) | 7.9 (91 reviews) | 
| **Knowledge Base/Ticket Integration** | 6.4 (12 reviews) | 8.6 (695 reviews) | 8.1 (89 reviews) | 

#### Reporting

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Dashboards** | 7.3 (11 reviews) | 8.6 (775 reviews) | 8.3 (95 reviews) | 
| **Time Tracking** | 7.7 (11 reviews) | 8.2 (639 reviews) | 8.5 (86 reviews) | 
| **Surveys** | 6.5 (11 reviews) | 8.2 (615 reviews) | 8.0 (74 reviews) | 

#### Access & Usability

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Mobile** | 6.5 (10 reviews) | 8.4 (701 reviews) | 7.2 (75 reviews) | 
| **Self Service** | 7.8 (9 reviews) | 8.9 (728 reviews) | 8.1 (81 reviews) | 
| **Active Directory** | 6.7 (9 reviews) | 8.5 (550 reviews) | 8.6 (91 reviews) | 
| **Multi-Channel Access** | 6.7 (9 reviews) | 8.6 (562 reviews) | 7.9 (69 reviews) | 

#### Agentic AI - Service Desk

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Autonomous Task Execution** | 4.2 (6 reviews) | 7.1 (8 reviews) | Not enough data | 
| **Multi-step Planning** | 6.1 (6 reviews) | 6.7 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 5.0 (6 reviews) | 7.1 (8 reviews) | Not enough data | 
| **Adaptive Learning** | 4.7 (6 reviews) | 7.0 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | 4.2 (6 reviews) | 7.1 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 4.4 (6 reviews) | 6.7 (8 reviews) | Not enough data | 
| **Decision Making** | 4.7 (6 reviews) | 6.7 (8 reviews) | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **Freshservice** | 8.2/10 | 364 |
| **ManageEngine ServiceDesk Plus** | N/A | N/A |

#### Analysis

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Threat Detection** | Not enough data | 7.5 (173 reviews) | Not enough data | 

#### Platform

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Unified Communications Platform** | Not enough data | 8.3 (232 reviews) | Not enough data | 
| **Remote Access** | Not enough data | 8.2 (212 reviews) | Not enough data | 
| **ITIL Policy Compliance** | Not enough data | 8.7 (255 reviews) | Not enough data | 
| **Asset Tracking** | Not enough data | 8.4 (283 reviews) | Not enough data | 
| **IT Knowledge Management** | Not enough data | 8.7 (315 reviews) | Not enough data | 

#### Security

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Endpoint Protection** | Not enough data | 7.8 (178 reviews) | Not enough data | 
| **Patch Management** | Not enough data | 7.0 (107 reviews) | Not enough data | 
| **Disaster Recovery** | Not enough data | 7.5 (166 reviews) | Not enough data | 
| **Service Management** | Not enough data | 8.9 (283 reviews) | Not enough data | 
| **Workflow Management** | Not enough data | 8.8 (286 reviews) | Not enough data | 

#### Agentic AI - Enterprise IT Management

| Feature | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Service Desk Software](https://www.g2.com/categories/service-desk), [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to ConnectWise PSA (6):** [CRM Software](https://www.g2.com/categories/crm), [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation), [Marketing Automation Software](https://www.g2.com/categories/marketing-automation), [Data Visualization Tools](https://www.g2.com/categories/data-visualization-tools), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Other IT Management Software](https://www.g2.com/categories/other-it-management)

**Unique to Freshservice (7):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [IT Alerting Software](https://www.g2.com/categories/it-alerting), [Incident Management Software](https://www.g2.com/categories/incident-management), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Configuration Management Tools](https://www.g2.com/categories/configuration-management), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to ManageEngine ServiceDesk Plus (2):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Incident Management Software](https://www.g2.com/categories/incident-management)


---
## Reviewer Demographics

### By Company Size

| Segment | ConnectWise PSA | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Small-Business** | 66.2% | 17.6% | 8.7% | 
| **Mid-Market** | 27.9% | 61.9% | 59.8% | 
| **Enterprise** | 5.8% | 20.5% | 31.5% | 

### By Industry

#### ConnectWise PSA

- **Information Technology and Services:** 60.4%
- **Computer & Network Security:** 8.3%
- **Computer Networking:** 5.1%
- **Computer Software:** 4.0%
- **Telecommunications:** 3.3%
- **Marketing and Advertising:** 2.2%
- **Accounting:** 2.0%
- **Consulting:** 1.1%
- **Non-Profit Organization Management:** 0.9%
- **Computer Hardware:** 0.7%
- **Other:** 12.1%

#### Freshservice

- **Information Technology and Services:** 19.8%
- **Computer Software:** 5.5%
- **Construction:** 4.5%
- **Financial Services:** 3.5%
- **Education Management:** 3.5%
- **Hospital & Health Care:** 3.5%
- **Retail:** 3.1%
- **Computer & Network Security:** 2.6%
- **Non-Profit Organization Management:** 2.4%
- **Marketing and Advertising:** 2.0%
- **Other:** 49.7%

#### ManageEngine ServiceDesk Plus

- **Information Technology and Services:** 18.8%
- **Hospital & Health Care:** 5.0%
- **Financial Services:** 5.0%
- **Oil & Energy:** 4.2%
- **Computer & Network Security:** 2.9%
- **Health, Wellness and Fitness:** 2.9%
- **Computer Software:** 2.5%
- **Education Management:** 2.5%
- **Non-Profit Organization Management:** 2.1%
- **Hospitality:** 2.1%
- **Other:** 52.1%

---
## Alternatives

### Alternatives to ConnectWise PSA

- [Autotask](https://www.g2.com/products/autotask/reviews) — 4.3/5 stars (590 reviews)
- [Accelo](https://www.g2.com/products/accelo/reviews) — 4.4/5 stars (554 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25790 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13809 reviews)
- [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) — 4.3/5 stars (711 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1865 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6943 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1618 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews)

### Alternatives to Freshservice

- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews)
- [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4304 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1865 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (747 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1144 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6943 reviews)
- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (952 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)

### Alternatives to ManageEngine ServiceDesk Plus

- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1865 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (747 reviews)
- [SolarWinds Web Help Desk](https://www.g2.com/products/solarwinds-web-help-desk/reviews) — 3.9/5 stars (60 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1144 reviews)
- [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) — 3.9/5 stars (224 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4304 reviews)

---
## Top Discussions

### ConnectWise PSA

- Title: [What is BrightGuage used for?](https://www.g2.com/discussions/what-is-brightguage-used-for) — 1 comment
  > **Top comment:** "to create dashboards, reports, and track goals using data from various applications and services"
- Title: [What applications does this tie to in order to maximimize use of other programs?](https://www.g2.com/discussions/what-applications-does-this-tie-to-in-order-to-maximimize-use-of-other-programs) — 1 comment, 1 upvote
  > **Top comment:** "I am not familiar with the programs you mention, but we somehow integrated with Hubspot for our sales and marketing teams. I was not part of the integration..."

### Freshservice

- Title: [How has your experience been with Freshservice support?](https://www.g2.com/discussions/how-has-your-experience-been-with-freshservice-support) — 12 comments, 1 upvote
  > **Top comment:** "So far, great.  I've only worked with them twice, but both times the answer came back within 24 hours."
- Title: [What is Freshservice used for?](https://www.g2.com/discussions/what-is-freshservice-used-for) — 3 comments, 1 upvote
  > **Top comment:** "We use it as a ticketing tool that helps us manage requests and assign them to specified employees for resolution. It also helps us track our service..."
- Title: [Whats the best way to populate our inventory?](https://www.g2.com/discussions/whats-the-best-way-to-populate-our-inventory) — 3 comments, 1 upvote
  > **Top comment:** "Hello, honestly that was the only thing I had issue with Fresh Service, there are different ways to do inventory on it, but none are perfect.
Option 1 using..."
- Title: [will you have an on premise solution?](https://www.g2.com/discussions/26729-will-you-have-an-on-premise-solution) — 2 comments, 1 upvote
  > **Top comment:** "No Sergio, we are purely a SAAS Application. But the Security concerns of On.Prem Apps are 100% resolved in Freshworks Ecosystem. As we are hosted on AWS..."
- Title: [Can we have access to our database to do some development](https://www.g2.com/discussions/24919-can-we-have-access-to-our-database-to-do-some-development) — 2 comments, 1 upvote
  > **Top comment:** "Freshservice definitely has API hooks into the Google environment.  There are also several in-app ways to create automation but you may not be able to modify..."

### ManageEngine ServiceDesk Plus

- Title: [What is ManageEngine ServiceDesk Plus used for?](https://www.g2.com/discussions/what-is-manageengine-servicedesk-plus-used-for) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/connectwise-psa-vs-freshservice-vs-manageengine-servicedesk-plus)