# ConnectWise PSA vs Fin Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Fin excels in user experience, with many users praising its **intuitive and efficient platform** for day-to-day customer support operations. The clean UI/UX allows agents to navigate easily, which helps them manage conversations more smoothly compared to ConnectWise PSA.
- **Users say** that ConnectWise PSA offers a comprehensive ticketing system with extensive **customization and automation options**. Reviewers appreciate the ability to set up boards, tickets, and projects tailored to their needs, although some find it less user-friendly than Fin.
- **According to verified reviews** , Fin has a significant advantage in ease of setup and configuration. Users highlight that it is **very easy to implement** and configure, allowing them to start using the platform effectively within minutes, while ConnectWise PSA has received feedback about its more complex setup process.
- **Reviewers mention** that ConnectWise PSA provides solid customer support, with users noting that the team is responsive when issues arise. However, Fin outshines in this area, with users appreciating its **live chat support** and overall quality of assistance, which is rated higher by its users.
- **Users highlight** that both products have strong ticket creation experiences, but Fin's ticket response user experience is notably better. Reviewers have pointed out that Fin's platform allows for quicker and more efficient responses, enhancing overall productivity compared to ConnectWise PSA.
- **G2 reviewers report** that while ConnectWise PSA is popular among small businesses, Fin's broader feature set, including advanced **AI capabilities** and proactive assistance, makes it a more appealing choice for those looking for a modern support solution that can grow with their needs.



| | ConnectWise PSA | Fin | 
|---|---|---|
| **Star Rating** | 4.0 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 582 | 3,855 | 
| **Largest Market Segment** | Small-Business (66.1% of reviews) | Small-Business (58.3% of reviews) | 
| **Entry Level Price** | No pricing available | $0.99 1 Outcome | 

---
## Top Pros & Cons

### ConnectWise PSA

Pros:
- Ease of Use (36 reviews)
- Integration (21 reviews)

Cons:
- Learning Curve (24 reviews)
- Poor Customer Support (16 reviews)

### Fin

Pros:
- Helpful (378 reviews)
- Ease of Use (356 reviews)

Cons:
- Missing Features (135 reviews)
- AI Limitations (117 reviews)

---
## Ratings Comparison
| Rating | ConnectWise PSA | Fin | 
|---|---|---|
  | **Meets Requirements** | 8.4 (489 reviews) | 8.7 (2904 reviews) | 
  | **Ease of Use** | 7.4 (497 reviews) | 8.9 (2935 reviews) | 
  | **Ease of Setup** | 6.6 (268 reviews) | 8.4 (1532 reviews) | 
  | **Ease of Admin** | 7.4 (247 reviews) | 8.6 (1360 reviews) | 
  | **Quality of Support** | 7.5 (456 reviews) | 8.6 (2798 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.7 (243 reviews) | 8.8 (1355 reviews) | 
  | **Product Direction (% positive)** | 7.2 (480 reviews) | 8.8 (2753 reviews) | 

---
## Pricing

### ConnectWise PSA

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Fin

#### Entry-Level Pricing

Plan: Fin with your current helpdesk

Price: $0.99 1 Outcome

Description: Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked.

Key Features:
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more

[Browse all 4 editions](https://www.g2.com/products/fin/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 7.3/10 | 169 |
| **Fin** | N/A | N/A |

#### Sales Force Automation

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Contact & Account Management** | 8.5 (137 reviews) ✓ Verified | Not enough data | 
| **Partner Relationship Mgmt. (PRM)** | 7.9 (95 reviews) ✓ Verified | Not enough data | 
| **Opportunity & Pipeline Mgmt.** | 7.8 (125 reviews) ✓ Verified | Not enough data | 
| **Task / Activity Management** | 8.3 (139 reviews) ✓ Verified | Not enough data | 
| **Territory & Quota Management** | 7.6 (101 reviews) ✓ Verified | Not enough data | 
| **Desktop Integration** | 8.3 (128 reviews) | Not enough data | 
| **Product & Price List Management** | 8.0 (114 reviews) ✓ Verified | Not enough data | 
| **Quote & Order Management** | 8.1 (114 reviews) ✓ Verified | Not enough data | 
| **Customer Contract Management** | 8.4 (124 reviews) ✓ Verified | Not enough data | 

#### Marketing Automation

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Email Marketing** | 7.3 (85 reviews) ✓ Verified | Not enough data | 
| **Campaign Management** | 7.2 (88 reviews) ✓ Verified | Not enough data | 
| **Lead Management** | 7.4 (94 reviews) ✓ Verified | Not enough data | 
| **Marketing ROI Analytics** | 7.4 (76 reviews) ✓ Verified | Not enough data | 

#### Customer Support

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Case Management** | 8.4 (127 reviews) | Not enough data | 
| **Customer Support Portal** | 7.6 (125 reviews) ✓ Verified | Not enough data | 
| **Knowledge Base** | 7.7 (119 reviews) | Not enough data | 
| **Call Center Features** | 7.5 (82 reviews) | Not enough data | 
| **Support Analytics** | 7.9 (108 reviews) | Not enough data | 

#### Reporting & Analytics

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Reporting** | 7.5 (139 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 7.3 (137 reviews) ✓ Verified | Not enough data | 
| **Forecasting** | 7.5 (112 reviews) | Not enough data | 

#### Mobile & Social

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Social Collaboration Features** | Feature Not Available | Not enough data | 
| **Social Network Integration** | Feature Not Available | Not enough data | 
| **Mobile User Support** | 6.8 (95 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Customization** | 7.4 (81 reviews) | Not enough data | 
| **Workflow Capability** | 7.9 (86 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.2 (86 reviews) | Not enough data | 
| **Internationalization** | 7.6 (53 reviews) | Not enough data | 
| **Sandbox / Test Environments** | 7.3 (57 reviews) | Not enough data | 
| **Document & Content Mgmt.** | 7.0 (74 reviews) | Not enough data | 
| **Performance and Reliability** | 8.0 (83 reviews) | Not enough data | 
| **Output Document Generation** | 7.3 (77 reviews) | Not enough data | 

#### Integration

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Data Import & Export Tools** | 7.7 (79 reviews) | Not enough data | 
| **Integration APIs** | 8.0 (78 reviews) | Not enough data | 
| **Breadth of Partner Applications** | 8.5 (75 reviews) | Not enough data | 

#### Generative AI

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - CRM

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Autonomous Task Execution** | 6.1 (6 reviews) | Not enough data | 
| **Multi-step Planning** | 5.3 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 6.1 (6 reviews) | Not enough data | 
| **Adaptive Learning** | 5.3 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.8 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 5.3 (6 reviews) | Not enough data | 
| **Decision Making** | 6.4 (6 reviews) | Not enough data | 

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **Fin** | N/A | N/A |

#### Email Marketing

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Building and Personalizing Emails** | Not enough data | Not enough data | 
| **Sending Outbound Emails** | Not enough data | Not enough data | 
| **Manage Email Deliverability** | Not enough data | Not enough data | 
| **Automated Email Responses** | Not enough data | Not enough data | 

#### Online Marketing

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Landing Pages and Forms** | Not enough data | Not enough data | 
| **Dynamic Content** | Not enough data | Not enough data | 
| **A/B Testing** | Not enough data | Not enough data | 
| **Mobile Optimized** | Not enough data | Not enough data | 
| **Search Tracking and Optimization** | Not enough data | Not enough data | 

#### Lead Management

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Marketing Lead Database** | Not enough data | Not enough data | 
| **Data Quality Management** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Lead Scoring and Grading** | Not enough data | Not enough data | 
| **Lead Nurturing** | Not enough data | Not enough data | 
| **Online Behavior Tracking** | Not enough data | Not enough data | 
| **Automated Alerts and Tasks** | Not enough data | Not enough data | 
| **CRM Lead Integration** | Not enough data | Not enough data | 

#### Campaign Management

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Program Management** | Not enough data | Not enough data | 
| **Event / Webinar Marketing** | Not enough data | Not enough data | 
| **Calendaring** | Not enough data | Not enough data | 
| **Budgeting** | Not enough data | Not enough data | 

#### Social

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Social Listening** | Not enough data | Not enough data | 
| **Social Sharing** | Not enough data | Not enough data | 
| **Social Campaigns** | Not enough data | Not enough data | 
| **Social Media Engagement** | Not enough data | Not enough data | 
| **Social Media Advertising** | Not enough data | Not enough data | 

#### Reporting & Analytics

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Basic Reporting** | Not enough data | Not enough data | 
| **Web Analytics** | Not enough data | Not enough data | 
| **ROI Analytics** | Not enough data | Not enough data | 
| **Revenue Analytics** | Not enough data | Not enough data | 
| **SEO / Keyword Analytics** | Not enough data | Not enough data | 

#### Platform

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Customization ** | Not enough data | Not enough data | 
| **Workflow Capability** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Output Document Generation** | Not enough data | Not enough data | 

#### Agentic AI - Marketing Automation

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Integration

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Data Import & Export Tools** | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | 

### Business Intelligence

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 9.5/10 | 9 |
| **Fin** | N/A | N/A |

#### Reports

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Reports Interface** | 9.2 (8 reviews) | Not enough data | 
| **Steps to Answer** | 9.5 (7 reviews) | Not enough data | 
| **Graphs and Charts** | 9.6 (8 reviews) | Not enough data | 
| **Score Cards** | 9.6 (8 reviews) | Not enough data | 
| **Dashboards** | 9.8 (9 reviews) | Not enough data | 

#### Self Service 

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Calculated Fields** | Not enough data | Not enough data | 
| **Data Column Filtering** | Not enough data | Not enough data | 
| **Data Discovery** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Collaboration / Workflow** | Not enough data | Not enough data | 
| **Automodeling** | Not enough data | Not enough data | 

#### Advanced Analytics

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Big Data Services** | Not enough data | Not enough data | 

#### Building Reports

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Data Transformation** | Not enough data | Not enough data | 
| **Data Modeling** | Not enough data | Not enough data | 
| **WYSIWYG Report Design** | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | 

#### Platform

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | 

### Data Visualization

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 9.5/10 | 9 |
| **Fin** | N/A | N/A |

#### Reports

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Reports Interface** | 9.2 (8 reviews) | Not enough data | 
| **Steps to Answer** | 9.5 (7 reviews) | Not enough data | 
| **Graphs and Charts** | 9.6 (8 reviews) | Not enough data | 
| **Score Cards** | 9.6 (8 reviews) | Not enough data | 
| **Dashboards** | 9.8 (9 reviews) | Not enough data | 

#### Reports

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Reports Interface** | Not enough data | Not enough data | 
| **Share Reports** | Not enough data | Not enough data | 
| **Steps to Answer** | Not enough data | Not enough data | 

#### Generative AI

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Visualization

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Graphs and Charts** | Not enough data | Not enough data | 
| **Score Cards** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Formats** | Not enough data | Not enough data | 

#### Data Updates

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Historical Snapshots** | Not enough data | Not enough data | 
| **Real-Time Updating** | Not enough data | Not enough data | 

#### Collaboration

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Sharing** | Not enough data | Not enough data | 
| **Co-Editing** | Not enough data | Not enough data | 
| **Devices** | Not enough data | Not enough data | 

#### Data Updates

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Historical Snapshots** | Not enough data | Not enough data | 
| **Real-Time Updating** | Not enough data | Not enough data | 
| **Email Reports** | Not enough data | Not enough data | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 7.3/10 | 264 |
| **Fin** | 8.5/10 | 1908 |

#### Ticket and Case Management

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Ticket creation user experience** | 8.6 (235 reviews) | 8.6 (1105 reviews) ✓ Verified | 
| **Ticket response user experience** | 8.3 (231 reviews) | 8.8 (1126 reviews) ✓ Verified | 
| **Workflow** | 8.3 (228 reviews) | 8.7 (1103 reviews) ✓ Verified | 
| **Response Automation** | 8.4 (215 reviews) | 8.6 (1154 reviews) ✓ Verified | 
| **SLA Management** | 8.1 (201 reviews) | 8.3 (682 reviews) ✓ Verified | 
| **Attachments/Screencasts** | 7.7 (217 reviews) | 8.8 (1139 reviews) ✓ Verified | 
| **Ticket Collaboration** | 8.3 (225 reviews) | 8.8 (1064 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 8.4 (167 reviews) | 8.6 (966 reviews) ✓ Verified | 

#### Generative AI

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **AI Text Generation** | 6.3 (9 reviews) | 8.3 (249 reviews) | 
| **AI Text Summarization** | 6.1 (9 reviews) | 8.2 (250 reviews) | 

#### Agentic AI - Help Desk

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Autonomous Task Execution** | 4.4 (6 reviews) | 7.8 (62 reviews) | 
| **Natural Language Interaction** | 4.4 (6 reviews) | 8.3 (62 reviews) | 
| **Proactive Assistance** | 4.7 (6 reviews) | 7.9 (62 reviews) | 

#### Communication Channels

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Customer Portal** | 7.6 (178 reviews) | 8.8 (895 reviews) ✓ Verified | 
| **Email to Case** | 8.5 (212 reviews) | 8.8 (1095 reviews) ✓ Verified | 
| **Chat/Live Support** | 7.7 (137 reviews) | 9.4 (1271 reviews) ✓ Verified | 
| **Social Integration** | 7.1 (109 reviews) | 8.3 (813 reviews) | 
| **Voice** | 7.5 (77 reviews) | 7.6 (525 reviews) | 

#### Platform

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Mobile User Support** | 6.5 (86 reviews) | 8.1 (723 reviews) ✓ Verified | 
| **Customization ** | 7.7 (96 reviews) | 8.2 (1270 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.4 (105 reviews) | 8.7 (826 reviews) ✓ Verified | 
| **Integration** | 7.8 (94 reviews) | 8.7 (791 reviews) ✓ Verified | 
| **Reporting** | 7.5 (195 reviews) | 8.1 (1019 reviews) ✓ Verified | 
| **Dashboards** | 7.5 (203 reviews) | 8.2 (1019 reviews) ✓ Verified | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **Fin** | 8.4/10 | 562 |

#### Messenger

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Sequencing** | Not enough data | 8.8 (383 reviews) ✓ Verified | 
| **AI** | Not enough data | 8.1 (363 reviews) ✓ Verified | 
| **Live Chat** | Not enough data | 9.3 (478 reviews) ✓ Verified | 
| **Customization Interface** | Not enough data | 8.5 (327 reviews) ✓ Verified | 

#### Channels

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Social Media** | Not enough data | 8.0 (293 reviews) ✓ Verified | 
| **Website** | Not enough data | 9.0 (438 reviews) ✓ Verified | 
| **Text Message (SMS)** | Not enough data | 7.9 (207 reviews) ✓ Verified | 
| **Voice Assistants** | Not enough data | 7.3 (121 reviews) | 
| **Other** | Not enough data | 8.1 (229 reviews) ✓ Verified | 

#### Customers

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Targeting** | Not enough data | 8.8 (428 reviews) ✓ Verified | 
| **Profiles** | Not enough data | 8.6 (432 reviews) ✓ Verified | 
| **Analytics** | Not enough data | 8.2 (436 reviews) ✓ Verified | 
| **Lead Gathering** | Not enough data | 8.3 (387 reviews) ✓ Verified | 
| **Sales Conversion** | Not enough data | 8.2 (379 reviews) ✓ Verified | 

#### Agentic AI - Conversational Marketing

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Digital Adoption Platform

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **Fin** | 8.7/10 | 229 |

#### User Analysis

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Survey Implementation** | Not enough data | 8.6 (140 reviews) | 
| **Data Analysis** | Not enough data | 8.4 (157 reviews) | 

#### User Support

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **User Segmentation** | Not enough data | 9.1 (167 reviews) | 
| **Multi-Language Support** | Not enough data | 8.1 (119 reviews) | 
| **Behavior-responsive Messaging** | Not enough data | 8.8 (151 reviews) | 

#### Walkthrough Type

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Audio-visual Walkthroughs** | Not enough data | 8.9 (136 reviews) | 
| **Text Bubble Walkthroughs** | Not enough data | 9.0 (146 reviews) | 

#### Platform Basics - Digital Adoption Platform

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Integration** | Not enough data | Not enough data | 
| **Communications** | Not enough data | Not enough data | 

#### Analytics - Digital Adoption Platform

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Analytics** | Not enough data | Not enough data | 

#### Functions - Digital Adoption Platform

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Customer self-service** | Not enough data | Not enough data | 
| **In-app guidance** | Not enough data | Not enough data | 

#### Agentic AI - Digital Adoption Platform

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **Fin** | 8.6/10 | 260 |

#### Channels

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 8.8 (230 reviews) | 
| **Open Listening** | Not enough data | 8.3 (219 reviews) | 
| **Physical Media** | Not enough data | Feature Not Available | 

#### Design

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | Feature Not Available | 
| **Create Content** | Not enough data | Feature Not Available | 
| **Personalization** | Not enough data | 8.7 (231 reviews) | 
| **Inbound Identification** | Not enough data | 8.7 (223 reviews) | 
| **Regulatory Compliance** | Not enough data | 8.6 (216 reviews) | 

#### Generative AI

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | 8.3 (86 reviews) | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **Fin** | 8.3/10 | 140 |

#### Productivity Tools

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Notes** | Not enough data | 8.8 (129 reviews) | 
| **Internal Discussion** | Not enough data | 8.3 (126 reviews) | 
| **Assignments and Tasks** | Not enough data | 8.2 (121 reviews) | 
| **Workflows** | Not enough data | 8.7 (124 reviews) | 
| **Templates** | Not enough data | 8.8 (124 reviews) | 
| **Integrations** | Not enough data | 8.5 (124 reviews) | 
| **Tagging System** | Not enough data | 8.7 (125 reviews) | 

#### Analytics

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Trends** | Not enough data | 8.2 (111 reviews) | 
| **Performance Tracking** | Not enough data | 8.2 (120 reviews) | 
| **Email Tracking** | Not enough data | 8.2 (120 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (27 reviews) | 
| **Decision Making** | Not enough data | 7.7 (27 reviews) | 

### Professional Services Automation

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 6.4/10 | 53 |
| **Fin** | N/A | N/A |

#### Customer Management

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Customer Profiles** | 7.3 (48 reviews) | Not enough data | 
| **Sales** | 6.9 (49 reviews) | Not enough data | 
| **Marketing** | 5.7 (44 reviews) | Not enough data | 
| **Client Portal** | 6.7 (51 reviews) | Not enough data | 

#### Project Management

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Project Planning** | 6.6 (49 reviews) | Not enough data | 
| **Project Tracking** | 6.6 (49 reviews) | Not enough data | 
| **Resource Definition** | 6.6 (48 reviews) | Not enough data | 
| **Resource Management** | 7.2 (50 reviews) | Not enough data | 

#### Accounting

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Revenue Recognition** | 6.7 (48 reviews) | Not enough data | 
| **Invoice Management** | 7.4 (50 reviews) | Not enough data | 
| **Payments** | 6.8 (47 reviews) | Not enough data | 
| **Project Accounting** | 6.6 (44 reviews) | Not enough data | 
| **Budget Tracking** | 6.5 (44 reviews) | Not enough data | 

#### Portfolio Management

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Portfolio Definition** | 6.1 (44 reviews) | Not enough data | 
| **Portfolio Performance** | 6.0 (43 reviews) | Not enough data | 
| **Risk** | 6.1 (43 reviews) | Not enough data | 
| **Portfolio Mix** | 6.2 (42 reviews) | Not enough data | 

#### Analytics

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Forecasting** | 6.0 (44 reviews) | Not enough data | 
| **Reporting** | 6.6 (49 reviews) | Not enough data | 
| **KPIs** | 6.1 (47 reviews) | Not enough data | 

#### Administration

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Standard Integrations** | 7.3 (50 reviews) | Not enough data | 
| **Workflow** | 7.5 (51 reviews) | Not enough data | 
| **Access Management** | 7.4 (47 reviews) | Not enough data | 

#### Platform

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **APIs** | 7.0 (45 reviews) | Not enough data | 
| **Internationalization** | 6.2 (42 reviews) | Not enough data | 
| **Performance and Reliability** | 6.9 (48 reviews) | Not enough data | 
| **Mobile** | 5.6 (47 reviews) | Not enough data | 
| **Offline Access** | 4.8 (43 reviews) | Not enough data | 

#### Generative AI

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **AI Text Generation** | 4.2 (28 reviews) | Not enough data | 
| **AI Text Summarization** | 4.3 (28 reviews) | Not enough data | 

#### Artificial Intelligence - Professional Services Automation

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Predictive Forecasting** | Not enough data | Not enough data | 
| **Smart task suggestions** | Not enough data | Not enough data | 
| **Automated workflows** | Not enough data | Not enough data | 

#### Agentic AI - Professional Services Automation

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **Fin** | 8.2/10 | 96 |

#### Responses

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Personalization** | Not enough data | 9.1 (84 reviews) | 
| **Route To Human** | Not enough data | 9.0 (88 reviews) | 
| **Natural Language Understanding (NLU)** | Not enough data | 9.0 (84 reviews) | 

#### Automation - AI Agents

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | 7.7 (61 reviews) | 
| **Customer Interaction Automation** | Not enough data | 8.7 (63 reviews) | 
| **Lead Generation** | Not enough data | Feature Not Available | 
| **Document Processing** | Not enough data | 8.1 (63 reviews) | 
| **Feedback Collection** | Not enough data | 8.7 (63 reviews) | 

#### Platform

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Conversation Editor** | Not enough data | 9.1 (81 reviews) | 
| **Integration** | Not enough data | 8.8 (83 reviews) | 
| **Human-In-The-Loop** | Not enough data | 9.1 (84 reviews) | 

#### Autonomy -  AI Agents

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 8.5 (65 reviews) | 
| **Adaptive Responses** | Not enough data | 8.6 (65 reviews) | 
| **Task Execution** | Not enough data | 8.4 (64 reviews) | 
| **Problem Solving** | Not enough data | 8.7 (67 reviews) | 

#### Generative AI

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | 8.9 (51 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **Fin** | 8.8/10 | 711 |

#### Responses

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Customization** | Not enough data | 8.8 (600 reviews) | 
| **Control** | Not enough data | 8.8 (589 reviews) | 
| **Route To Human** | Not enough data | 9.0 (591 reviews) | 
| **Menu bars** | Not enough data | 8.8 (559 reviews) | 
| **Drip sequences** | Not enough data | 8.6 (479 reviews) | 

#### Platform

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Live chat** | Not enough data | 9.5 (620 reviews) | 
| **Integrations** | Not enough data | 8.9 (585 reviews) | 
| **Branding** | Not enough data | 8.8 (579 reviews) | 
| **Analytics** | Not enough data | 8.7 (564 reviews) | 
| **A/B testing** | Not enough data | 8.3 (420 reviews) | 
| **Role-based access** | Not enough data | 8.9 (529 reviews) | 
| **Collection of information** | Not enough data | 8.8 (584 reviews) | 

#### Generative AI

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | 8.4 (143 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **Fin** | 8.7/10 | 1235 |

#### Conversational Platform

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Personalization** | Not enough data | 8.7 (1059 reviews) | 
| **Omnichannel** | Not enough data | 8.7 (839 reviews) | 
| **Contextual Engagement** | Not enough data | 8.7 (858 reviews) | 
| **Proactive Engagement** | Not enough data | 9.0 (779 reviews) | 

#### Support Automation

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 8.6 (859 reviews) | 
| **Seamless Escalation** | Not enough data | 8.7 (902 reviews) | 
| **Transcripts** | Not enough data | 8.5 (520 reviews) | 
| **Self-Serve Support** | Not enough data | 8.9 (816 reviews) | 

#### Generative AI

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | 8.4 (156 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **Fin** | 8.4/10 | 244 |

#### Customer Support

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Text** | Not enough data | 8.6 (202 reviews) | 
| **Speech** | Not enough data | 7.4 (185 reviews) | 
| **Knowledge Base** | Not enough data | 9.0 (214 reviews) | 

#### Automation

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Ticket Resolution** | Not enough data | 8.4 (211 reviews) | 
| **Customization** | Not enough data | 8.3 (208 reviews) | 
| **Intelligent Routing** | Not enough data | 8.5 (198 reviews) | 

#### Artificial Intelligence

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Learning** | Not enough data | 8.5 (201 reviews) | 
| **Language** | Not enough data | 8.6 (193 reviews) | 
| **Conversational AI** | Not enough data | 8.5 (205 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **Fin** | 8.6/10 | 1837 |

#### Generative AI

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.3 (297 reviews) | 
| **AI Text Summarization** | Not enough data | 8.3 (295 reviews) | 
| **AI Text-to-Speech** | Not enough data | Feature Not Available | 

#### Communication

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 9.2 (1445 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.9 (1454 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | 8.7 (1194 reviews) ✓ Verified | 
| **In-App Messaging** | Not enough data | 9.1 (1359 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | 8.2 (595 reviews) | 

####  Internal Use

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Customization ** | 7.7 (96 reviews) | 8.2 (1270 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | 8.7 (1095 reviews) ✓ Verified | 
| **Lead Development** | Not enough data | 8.2 (1043 reviews) ✓ Verified | 
| **Knowledge Base** | Not enough data | 8.7 (1252 reviews) ✓ Verified | 
| **Team Inbox ** | Not enough data | 8.9 (1321 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 8.6 (1289 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **Fin** | 8.2/10 | 760 |

#### Generative AI

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.2 (95 reviews) | 

#### Self-Service Experience

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Knowledge Base** | Not enough data | 9.0 (663 reviews) | 
| **Searchable Articles** | Not enough data | 8.9 (658 reviews) | 
| **Community Forums** | Not enough data | Feature Not Available | 
| **Mobile Optimization** | Not enough data | 8.2 (493 reviews) | 
| **Personalization** | Not enough data | 8.4 (542 reviews) | 

#### Self-Service Platform

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Branding** | Not enough data | 8.7 (534 reviews) | 
| **Automation** | Not enough data | 8.8 (545 reviews) | 
| **Artificial Intelligence** | Not enough data | 8.4 (486 reviews) | 
| **Integrations** | Not enough data | 8.6 (527 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.4 (47 reviews) | 
| **Multi-step Planning** | Not enough data | 7.9 (47 reviews) | 
| **Cross-system Integration** | Not enough data | 7.5 (48 reviews) | 
| **Adaptive Learning** | Not enough data | 7.9 (50 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.1 (51 reviews) | 
| **Proactive Assistance** | Not enough data | 7.5 (48 reviews) | 
| **Decision Making** | Not enough data | 7.6 (48 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **Fin** | 9.1/10 | 99 |

#### Generative AI

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Process

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Mentions** | Not enough data | 9.3 (89 reviews) | 
| **Tickets** | Not enough data | 9.0 (87 reviews) | 
| **Macros** | Not enough data | 9.6 (90 reviews) | 

#### Channels

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Email** | Not enough data | 9.4 (90 reviews) | 
| **Social** | Not enough data | 8.8 (88 reviews) | 
| **Live Chat** | Not enough data | 9.5 (92 reviews) | 
| **Phone** | Not enough data | 8.4 (82 reviews) | 
| **Text** | Not enough data | 8.8 (84 reviews) | 

#### Insight

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Surveys** | Not enough data | 9.1 (86 reviews) | 
| **Reporting** | Not enough data | 9.2 (88 reviews) | 
| **Visitor Activity** | Not enough data | 8.8 (83 reviews) | 
| **Help Desk** | Not enough data | 9.3 (83 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **Fin** | 7.2/10 | 17 |

#### Generative AI

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | 7.4 (17 reviews) | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 9.4/10 | 18 |
| **Fin** | N/A | N/A |

#### Generative AI

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Survey Management

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Brand Design Consistency** | 9.4 (17 reviews) | Not enough data | 
| **Survey Deployment** | Not enough data | Not enough data | 
| **Feedback Collection** | 9.7 (17 reviews) | Not enough data | 
| **Device Responsiveness** | 9.6 (15 reviews) | Not enough data | 

#### Process Management

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Feedback Aggregation** | 9.5 (16 reviews) | Not enough data | 
| **Trigger Alerts** | 9.3 (16 reviews) | Not enough data | 
| **Real-Time Analysis** | 9.5 (16 reviews) | Not enough data | 
| **Real-Time Action** | 9.4 (16 reviews) | Not enough data | 

#### System Management

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Security** | 9.0 (13 reviews) | Not enough data | 
| **System Monitoring** | Not enough data | Not enough data | 

### Conversational Interface Agents

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **Fin** | N/A | N/A |

#### Natural Language Interaction - Conversational Interface Agents 

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Natural Language Query Understanding** | Not enough data | Not enough data | 
| **Multi-Turn Conversation Management** | Not enough data | Not enough data | 
| **Voice & Text Interface Support** | Not enough data | Not enough data | 

#### Intent & Action Handling - Conversational Interface Agents 

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Data Retrieval from Connected Systems** | Not enough data | Not enough data | 
| **Intent Recognition & Mapping** | Not enough data | Not enough data | 
| **Action & Workflow Triggering** | Not enough data | Not enough data | 

#### Context & Personalization - Conversational Interface Agents 

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Conversation Context Persistence** | Not enough data | Not enough data | 
| **User Identity & Permission Awareness** | Not enough data | Not enough data | 

#### Enterprise Integration & Deployment - Conversational Interface Agents 

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Enterprise Application Integrations** | Not enough data | Not enough data | 
| **Security & Access Controls** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | 6.3/10 | 12 |
| **Fin** | N/A | N/A |

#### Incident Management

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Automate Ticket Routing** | 7.6 (11 reviews) | Not enough data | 
| **Ticket Prioritization** | 7.3 (11 reviews) | Not enough data | 
| **Ticket Notifications** | 8.5 (11 reviews) | Not enough data | 
| **Knowledge Base** | 7.0 (11 reviews) | Not enough data | 
| **Knowledge Base/Ticket Integration** | 6.4 (12 reviews) | Not enough data | 

#### Reporting

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Dashboards** | 7.3 (11 reviews) | Not enough data | 
| **Time Tracking** | 7.7 (11 reviews) | Not enough data | 
| **Surveys** | 6.5 (11 reviews) | Not enough data | 

#### Access & Usability

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Mobile** | 6.5 (10 reviews) | Not enough data | 
| **Self Service** | 7.8 (9 reviews) | Not enough data | 
| **Active Directory** | 6.7 (9 reviews) | Not enough data | 
| **Multi-Channel Access** | 6.7 (9 reviews) | Not enough data | 

#### Agentic AI - Service Desk

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Autonomous Task Execution** | 4.2 (6 reviews) | Not enough data | 
| **Multi-step Planning** | 6.1 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 5.0 (6 reviews) | Not enough data | 
| **Adaptive Learning** | 4.7 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 4.2 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 4.4 (6 reviews) | Not enough data | 
| **Decision Making** | 4.7 (6 reviews) | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **Fin** | 7.9/10 | 271 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | 7.9 (197 reviews) | 
| **Contextual Response Generation** | Not enough data | 7.9 (205 reviews) | 
| **Sentiment Analysis** | Not enough data | 7.8 (167 reviews) | 
| **Knowledge Base Utilization** | Not enough data | 8.5 (195 reviews) | 
| **Multilingual Support** | Not enough data | 8.0 (161 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | 7.5 (158 reviews) | 
| **Feedback Collection** | Not enough data | 7.9 (161 reviews) | 
| **Escalation Handling** | Not enough data | 7.9 (175 reviews) | 
| **Workflow Optimization** | Not enough data | 8.6 (203 reviews) | 

#### Automation

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | 8.4 (201 reviews) | 
| **Feedback Collection** | Not enough data | 7.9 (165 reviews) | 
| **Document Processing** | Not enough data | 7.2 (156 reviews) | 

#### Autonomy

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 7.6 (162 reviews) | 
| **Adaptive Responses** | Not enough data | 7.7 (165 reviews) | 
| **Task Execution** | Not enough data | 7.3 (163 reviews) | 
| **Problem Solving** | Not enough data | 7.7 (166 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise PSA** | N/A | N/A |
| **Fin** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | ConnectWise PSA | Fin | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to ConnectWise PSA (7):** [CRM Software](https://www.g2.com/categories/crm), [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation), [Service Desk Software](https://www.g2.com/categories/service-desk), [Marketing Automation Software](https://www.g2.com/categories/marketing-automation), [Data Visualization Tools](https://www.g2.com/categories/data-visualization-tools), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Other IT Management Software](https://www.g2.com/categories/other-it-management)

**Unique to Fin (14):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Chatbots Software](https://www.g2.com/categories/chatbots), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Conversational Interface Agents Software](https://www.g2.com/categories/conversational-interface-agents)


---
## Reviewer Demographics

### By Company Size

| Segment | ConnectWise PSA | Fin | 
|---|---|---|
| **Small-Business** | 66.1% | 58.3% | 
| **Mid-Market** | 28.1% | 37.3% | 
| **Enterprise** | 5.8% | 4.4% | 

### By Industry

#### ConnectWise PSA

- **Information Technology and Services:** 60.5%
- **Computer & Network Security:** 8.3%
- **Computer Networking:** 5.1%
- **Computer Software:** 4.0%
- **Telecommunications:** 3.2%
- **Marketing and Advertising:** 2.2%
- **Accounting:** 2.0%
- **Consulting:** 1.1%
- **Non-Profit Organization Management:** 0.9%
- **Computer Hardware:** 0.7%
- **Other:** 12.1%

#### Fin

- **Computer Software:** 26.6%
- **Information Technology and Services:** 13.2%
- **Financial Services:** 7.2%
- **Internet:** 4.9%
- **Marketing and Advertising:** 4.7%
- **Consumer Services:** 4.3%
- **Education Management:** 2.0%
- **Health, Wellness and Fitness:** 1.5%
- **Hospital & Health Care:** 1.4%
- **E-Learning:** 1.3%
- **Other:** 33.0%

---
## Alternatives

### Alternatives to ConnectWise PSA

- [Autotask](https://www.g2.com/products/autotask/reviews) — 4.3/5 stars (590 reviews)
- [Accelo](https://www.g2.com/products/accelo/reviews) — 4.4/5 stars (554 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25800 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13792 reviews)
- [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) — 4.3/5 stars (712 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1867 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6946 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1618 reviews)

### Alternatives to Fin

- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6946 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1536 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (560 reviews)
- [LivePerson](https://www.g2.com/products/liveperson/reviews) — 4.3/5 stars (207 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7331 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1110 reviews)

---
## Top Discussions

### ConnectWise PSA

- Title: [What is BrightGuage used for?](https://www.g2.com/discussions/what-is-brightguage-used-for) — 1 comment
  > **Top comment:** "to create dashboards, reports, and track goals using data from various applications and services"
- Title: [What applications does this tie to in order to maximimize use of other programs?](https://www.g2.com/discussions/what-applications-does-this-tie-to-in-order-to-maximimize-use-of-other-programs) — 1 comment, 1 upvote
  > **Top comment:** "I am not familiar with the programs you mention, but we somehow integrated with Hubspot for our sales and marketing teams. I was not part of the integration..."

### Fin

- Title: [What is Intercom used for?](https://www.g2.com/discussions/what-is-intercom-used-for) — 3 comments
  > **Top comment:** "for sending emails to our correspondents and monitoring our calls"
- Title: [Does intercom have live chat?](https://www.g2.com/discussions/does-intercom-have-live-chat) — 2 comments
  > **Top comment:** "Yes."
- Title: [How do I change notification sound? Can I integrate with Google translate?](https://www.g2.com/discussions/50203-how-do-i-change-notification-sound-can-i-integrate-with-google-translate) — 2 comments, 1 upvote
  > **Top comment:** "You can use the lang feature. It is easier to use."
- Title: [¿What is the best economic model in order to use Intercom?](https://www.g2.com/discussions/what-is-the-best-economic-model-in-order-to-use-intercom) — 2 comments, 1 upvote
  > **Top comment:** "Plus is $39/seat (User) per month.
Its enough to get started"
- Title: [While interaction can be audio visual emojies be developed](https://www.g2.com/discussions/15032-while-interaction-can-be-audio-visual-emojies-be-developed) — 2 comments, 2 upvotes
  > **Top comment:** "I do not think they have developed Intercom that far yet, though it would be great."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/connectwise-psa-vs-fin)