Link copied to clipboard # ConnectWise PSA vs Salesforce Sales Cloud Comparison - What are their main differences? Share [ Export ](/compare/connectwise-psa/agentforce-sales-formerly-salesforce-sales-cloud/export.csv) ConnectWise PSASalesforce Sales Cloud[+ Add Product](#) Reviews **ConnectWise PSA** [ 4/5(582) ](https://www.g2.com/products/connectwise-psa/reviews#reviews) **Salesforce Sales Cloud** [ 4.4/5(27,568) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews#reviews) Pricing **ConnectWise PSA** No pricing available **Salesforce Sales Cloud** Free Trial **$25.00** 1 User Per Month ยท Starter Edition **Pricing Insights** from reviews Time to Implement **ConnectWise PSA** 2 monthsFaster Based on 23 responses **Salesforce Sales Cloud** 5 months Based on 1358 responses Return on Investment **ConnectWise PSA** 15 months Based on 18 responses **Salesforce Sales Cloud** 14 months1 month sooner Based on 1131 responses Perceived Cost **ConnectWise PSA** $$$$$ **Salesforce Sales Cloud** $$$$$ Average Discount **ConnectWise PSA** 9% **Salesforce Sales Cloud** 16%7% more ![ConnectWise PSA](https://images.g2crowd.com/uploads/product/hd_favicon/f30f7f8a7fd4546eea1a8ddceef59420/connectwise-psa.svg "ConnectWise PSA") ![Salesforce Sales Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-sales-formerly-salesforce-sales-cloud.svg "Salesforce Sales Cloud") G2 offers free advice on this comparison. Chat with an expert How do we contact you? ![](/assets/advisor_router/text_message-df41c2977e57ce19bdccb768c56510d9fa9182b581f7903660ca57fd8634bf09.svg)Text Message ![](/assets/advisor_router/phone_call-c9171db19e0526ecaea5fcbe1122f2ba459d8ab314c830a23440e5a1a536d62f.svg)Phone Call Who do you want to talk with? ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg)AI Agent ![](/assets/advisor_router/human-26a980d7eed0089d422337af1b2588329a59f3fec5a0eff6d1b43312553d4c7b.svg)Human Pros & Cons **ConnectWise PSA** [ Ease of Use (36) ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652702&qs=pros-and-cons#reviews)[ Integration (21) ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651784&qs=pros-and-cons#reviews)[ Learning Curve (24) ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651723&qs=pros-and-cons#reviews)[ Poor Customer Support (16) ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651928&qs=pros-and-cons#reviews) **Salesforce Sales Cloud** [ Ease of Use (2065) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews?filters%5Bsentiment_snippet%5D=1701944&qs=pros-and-cons#reviews)[ Features (1726) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews?filters%5Bsentiment_snippet%5D=1699954&qs=pros-and-cons#reviews)[ Learning Curve (1092) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews?filters%5Bsentiment_snippet%5D=1699554&qs=pros-and-cons#reviews)[ Limitations (791) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews?filters%5Bsentiment_snippet%5D=1701094&qs=pros-and-cons#reviews) Integrations **ConnectWise PSA** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f701c2bc8e8128a9090458644727a7a4/3cx.jpg "Product Avatar Image") 3CX ](https://www.g2.com/products/3cx/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e1304dcbbafd174d337465f054526ef0/connectwise-automate.png "Product Avatar Image") ConnectWise Automate ](https://www.g2.com/products/connectwise-automate/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9a6bcc657902d054a8d3b5ac691f76b8/connectwise-cpq.png "Product Avatar Image") ConnectWise CPQ ](https://www.g2.com/products/connectwise-cpq/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_bc09c6f03204ca7a32bb9985df6b8214/it-glue.png "Product Avatar Image") IT Glue ](https://www.g2.com/products/it-glue/reviews)[ View all ](https://www.g2.com/products/connectwise-psa/integrations) **Salesforce Sales Cloud** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4fac05402fe43361a53e62b04e561fd1/6sense-revenue-marketing.png "Product Avatar Image") 6sense Revenue Marketing ](https://www.g2.com/products/6sense-revenue-marketing/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4fac05402fe43361a53e62b04e561fd1/6sense-sales.png "Product Avatar Image") 6sense Sales Intelligence ](https://www.g2.com/products/6sense-sales/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_134c91bb90489a69dad41d269f19787f/8x8-work.png "Product Avatar Image") 8x8 Work ](https://www.g2.com/products/8x8-work/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e89d21750715f4646ed61c011b2917dc/adobe-acrobat.png "Product Avatar Image") Adobe Acrobat ](https://www.g2.com/products/adobe-acrobat/reviews)[ View all ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/integrations) Screenshots **ConnectWise PSA** ![ConnectWise PSA screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/66950/Today-Screen.png) **Salesforce Sales Cloud** ![Salesforce Sales Cloud screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1331455/Screenshot-2025-02-28-at-3.19.28-PM.png) Ratings Meets Requirements **ConnectWise PSA** 8.4 8.4490 **Salesforce Sales Cloud** 8.8 8.814,305 Ease of Use **ConnectWise PSA** 7.4 7.4498 **Salesforce Sales Cloud** 8.2 8.219,558 Ease of Setup **ConnectWise PSA** 6.6 6.6268 **Salesforce Sales Cloud** 7.8 7.810,456 Ease of Admin **ConnectWise PSA** 7.4 7.4248 **Salesforce Sales Cloud** 7.9 7.94,570 Quality of Support **ConnectWise PSA** 7.5 7.5457 **Salesforce Sales Cloud** 8.1 8.112,503 Has the product been a good partner in doing business? **ConnectWise PSA** 7.7 7.7244 **Salesforce Sales Cloud** 8.4 8.44,536 Product Direction (% positive) **ConnectWise PSA** 7.1 7.1481 **Salesforce Sales Cloud** 8.3 8.313,887 Features CRM[Hide 141 FeaturesShow 141 Features](javascript:void(0);) 7.3 169 8.7 12,720 Sales Force Automation Contact & Account Management 8.5 137 | Verified 8.8(won by 0.3) 9915 | Verified Partner Relationship Mgmt. (PRM) 7.9 95 | Verified 8.3(won by 0.4) 6415 | Verified Opportunity & Pipeline Mgmt. 7.8 125 | Verified 8.8(won by 1.0) 9863 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Task / Activity Management 8.3(tied score) 139 | Verified 8.3(tied score) 9706 | Verified Territory & Quota Management 7.6 101 | Verified 8.0(won by 0.4) 7344 | Verified Desktop Integration 8.3(won by 0.1) 128 8.2 7643 | Verified Product & Price List Management 8.0(tied score) 114 | Verified 8.0(tied score) 6776 | Verified Quote & Order Management 8.1(tied score) 114 | Verified 8.1(tied score) 6707 | Verified Customer Contract Management 8.4(won by 0.1) 124 | Verified 8.3 7428 | Verified Contract/License Management Not enough data 9.3(won by default) 7 Marketing Automation Email Marketing 7.3 85 | Verified 8.0(won by 0.7) 6689 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Campaign Management 7.2 88 | Verified 8.1(won by 0.9) 7015 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Lead Management 7.4 94 | Verified 8.5(won by 1.1) 8284 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Marketing ROI Analytics 7.4 76 | Verified 7.9(won by 0.5) 5431 (There is a greater than 0.5 difference between this product's rating and its competitors) Email Management Not enough data 8.3(won by default) 5 Deal Management Not enough data 9.6(won by default) 21 File Management Not enough data Not enough data Customer Support Case Management 8.4(won by 0.1) 127 8.3 6857 | Verified Customer Support Portal 7.6 125 | Verified 8.1(won by 0.5) 6385 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Knowledge Base 7.7 119 8.2(won by 0.5) 6799 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Call Center Features 7.5 82 8.0(won by 0.5) 5503 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Support Analytics 7.9 108 8.2(won by 0.3) 5986 | Verified Workflow Management Not enough data 9.7(won by default) 63 Opportunity Management Not enough data 9.9(won by default) 41 Sales Pipeline Management Not enough data 9.7(won by default) 139 Reporting/Analytics Not enough data 9.3(won by default) 207 Calendar Management Not enough data 9.4(won by default) 9 Pipeline Management Not enough data 9.6(won by default) 109 Communication Management Not enough data 9.7(won by default) 16 Visual Analytics Not enough data 9.7(won by default) 15 Template Management Not enough data 7.3(won by default) 5 Predictive Analytics Not enough data 9.3(won by default) 35 Document Management Not enough data 10.0(won by default) 6 Commission Management Not enough data 8.0(won by default) 5 Field Sales Management Not enough data 8.6(won by default) 7 Content Management Not enough data Not enough data Channel Management Not enough data Not enough data Reporting & Analytics Reporting 7.5 139 | Verified 8.5(won by 1.0) 9210 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Dashboards 7.3 137 | Verified 8.5(won by 1.2) 9290 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Forecasting 7.5 112 8.2(won by 0.7) 7578 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Mobile & Social Mobile User Support 6.8 95 | Verified 7.7(won by 0.9) 6119 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Social Collaboration Features Feature Not Available 7.9(won by default) 5644 | Verified Social Network Integration Feature Not Available 7.8(won by default) 5246 | Verified Third-Party Integrations Not enough data 7.8(won by default) 46 Social Media Integration Not enough data Not enough data Customer Support Not enough data Not enough data Multi-Channel Social Integration Not enough data Not enough data Platform Customization 7.4 81 8.5(won by 1.1) 4030 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Workflow Capability 7.9 86 8.6(won by 0.7) 4007 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) User, Role, and Access Management 8.2 86 8.6(won by 0.4) 3709 | Verified Internationalization 7.6 53 8.4(won by 0.8) 2912 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Sandbox / Test Environments 7.3 57 8.5(won by 1.2) 3206 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Document & Content Mgmt. 7.0 74 8.1(won by 1.1) 3218 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Performance and Reliability 8.0 83 8.7(won by 0.7) 3913 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Output Document Generation 7.3 77 8.1(won by 0.8) 3037 (There is a greater than 0.5 difference between this product's rating and its competitors) Mobile Access Not enough data 7.6(won by default) 31 Lead Generation Not enough data 9.9(won by default) 132 Integration Data Import & Export Tools 7.7 79 8.5(won by 0.8) 2632 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Integration APIs 8.0 78 8.5(won by 0.5) 3233 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Breadth of Partner Applications 8.5(tied score) 75 8.5(tied score) 2954 | Verified Third-Party Integration Not enough data 8.1(won by default) 174 Internal Chat Integration Not enough data 9.0(won by default) 10 Collaboration Tools Not enough data 9.9(won by default) 40 Prospecting Tools Not enough data 10.0(won by default) 20 Real-Time Data Not enough data 10.0(won by default) 29 Generative AI AI Text Generation Not enough data 7.7(won by default) 943 Generative AI Not enough data 8.3(won by default) 105 Proposal Generation Not enough data Not enough data Agentic AI - CRM Autonomous Task Execution 6.1 6 8.4(won by 2.3) 389 (There is a greater than 0.5 difference between this product's rating and its competitors) Multi-step Planning 5.3 6 8.1(won by 2.8) 266 (There is a greater than 0.5 difference between this product's rating and its competitors) Cross-system Integration 6.1 6 8.4(won by 2.3) 307 (There is a greater than 0.5 difference between this product's rating and its competitors) Adaptive Learning 5.3 6 8.0(won by 2.7) 241 (There is a greater than 0.5 difference between this product's rating and its competitors) Natural Language Interaction 5.8 6 8.2(won by 2.4) 273 (There is a greater than 0.5 difference between this product's rating and its competitors) Proactive Assistance 5.3 6 8.4(won by 3.1) 309 (There is a greater than 0.5 difference between this product's rating and its competitors) Decision Making 6.4 6 8.3(won by 1.9) 281 (There is a greater than 0.5 difference between this product's rating and its competitors) Calendar/Reminder System Not enough data 9.0(won by default) 5 Additional Functionality Search/Filter Not enough data 8.6(won by default) 52 Alerts/Notifications Not enough data 7.1(won by default) 8 Data Import/Export Not enough data 7.0(won by default) 5 Lead Capture Not enough data 10.0(won by default) 6 Pipeline Reports Not enough data 9.6(won by default) 26 Segmentation Not enough data 10.0(won by default) 5 Customizable Fields Not enough data 7.1(won by default) 12 Role-Based Permissions Not enough data 7.1(won by default) 14 Interaction Tracking Not enough data 9.6(won by default) 27 CRM Not enough data 10.0(won by default) 34 AI Copilot Not enough data 8.9(won by default) 55 Contact Database Not enough data 9.8(won by default) 20 Quotes/Estimates Not enough data 9.3(won by default) 7 Multi-Channel Communication Not enough data 10.0(won by default) 5 Lead Qualification Not enough data 9.8(won by default) 14 Sales Reports Not enough data 8.8(won by default) 8 Customer Journey Mapping Not enough data 9.1(won by default) 9 Lead Scoring Not enough data 9.1(won by default) 17 Data Security Not enough data 8.1(won by default) 25 Customizable Reports Not enough data 6.1(won by default) 20 Performance Metrics Not enough data 10.0(won by default) 17 Activity Tracking Not enough data 9.4(won by default) 13 Lead Nurturing Not enough data 9.5(won by default) 7 Prioritization Not enough data 9.6(won by default) 26 Web-based Deployment Not enough data 9.4(won by default) 6 Customer Database Not enough data 9.5(won by default) 10 Mobile App Not enough data 7.6(won by default) 12 Lead Assignment Not enough data 10.0(won by default) 5 For Small Businesses Not enough data 8.0(won by default) 5 Data Visualization Not enough data 8.6(won by default) 6 Monitoring Not enough data 7.6(won by default) 15 Customer Engagement Not enough data 10.0(won by default) 5 Workflow Automation Not enough data 9.8(won by default) 276 Batch Processing Not enough data Not enough data Email Tracking Not enough data Not enough data Tagging Not enough data Not enough data Drag & Drop Not enough data Not enough data Document Storage Not enough data Not enough data Referral Tracking Not enough data Not enough data Marketing Automation Not enough data Not enough data Email Templates Not enough data Not enough data Reminders Not enough data Not enough data Calendar Sync Not enough data Not enough data For Startups Not enough data Not enough data Sales Trend Analysis Not enough data Not enough data For iPad Devices Not enough data Not enough data Customizable Templates Not enough data Not enough data Reporting & Statistics Not enough data Not enough data For Mac Devices Not enough data Not enough data Landing Pages/Web Forms Not enough data Not enough data Gamification Not enough data Not enough data Softphone Not enough data Not enough data Single Sign On Not enough data Not enough data Event Triggered Actions Not enough data Not enough data Email Sequences Not enough data Not enough data Customer Segmentation Not enough data Not enough data Live Chat Not enough data Not enough data Business Card/Badge Scanning Not enough data Not enough data Customer Social Profiles Not enough data Not enough data Social Promotion Not enough data Not enough data Engagement Tracking Not enough data Not enough data Social Media Monitoring Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Brand Tracking Not enough data Not enough data Audience Targeting Not enough data Not enough data Business Intelligence[Hide 85 FeaturesShow 85 Features](javascript:void(0);) 9.5 9 Not enough data Reports Reports Interface 9.2(won by default) 8 Not enough data Steps to Answer 9.5(won by default) 7 Not enough data Graphs and Charts 9.6(won by default) 8 Not enough data Score Cards 9.6(won by default) 8 Not enough data Dashboards 9.8(won by default) 9 Not enough data Customizable Reports Not enough data Not enough data Marketing Reports Not enough data Not enough data Sales Reports Not enough data Not enough data Activity Dashboard Not enough data Not enough data Interactive Reports Not enough data Not enough data Customizable Reports Not enough data Not enough data Customizable Reports Not enough data Not enough data Activity Dashboard Not enough data Not enough data Customizable Dashboard Not enough data Not enough data Self Service Calculated Fields Not enough data Not enough data Data Column Filtering Not enough data Not enough data Data Discovery Not enough data Not enough data Search Not enough data Not enough data Collaboration / Workflow Not enough data Not enough data Automodeling Not enough data Not enough data Natural Language Search Not enough data Not enough data Visual Discovery Not enough data Not enough data Data Blending Not enough data Not enough data Data Blending Not enough data Not enough data Advanced Analytics Predictive Analytics Not enough data Not enough data Data Visualization Not enough data Not enough data Big Data Services Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Visual Analytics Not enough data Not enough data Building Reports Data Transformation Not enough data Not enough data Data Modeling Not enough data Not enough data WYSIWYG Report Design Not enough data Not enough data Integration APIs Not enough data Not enough data Real-Time Data Not enough data Not enough data Real-Time Data Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Platform Mobile User Support Not enough data Not enough data Customization Not enough data Not enough data User, Role, and Access Management Not enough data Not enough data Internationalization Not enough data Not enough data Sandbox / Test Environments Not enough data Not enough data Performance and Reliability Not enough data Not enough data Breadth of Partner Applications Not enough data Not enough data Mobile Access Not enough data Not enough data Metadata Management Not enough data Not enough data Additional Functionality Customizable Branding Not enough data Not enough data Natural Language Processing Not enough data Not enough data Data Extraction Not enough data Not enough data AI Copilot Not enough data Not enough data Ad hoc Reporting Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Publishing/Sharing Not enough data Not enough data Collaboration Tools Not enough data Not enough data Strategic Planning Not enough data Not enough data Self Service Data Preparation Not enough data Not enough data Trend Analysis Not enough data Not enough data Text Analysis Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Data Synchronization Not enough data Not enough data Widgets Not enough data Not enough data Benchmarking Not enough data Not enough data Performance Metrics Not enough data Not enough data Data Mapping Not enough data Not enough data Generative AI Not enough data Not enough data Trend/Problem Indicators Not enough data Not enough data Customizable Templates Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Data Import/Export Not enough data Not enough data Profitability Analysis Not enough data Not enough data OLAP Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Search/Filter Not enough data Not enough data Drag & Drop Not enough data Not enough data Data Connectors Not enough data Not enough data Multiple Data Sources Not enough data Not enough data Key Performance Indicators Not enough data Not enough data Dashboard Creation Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Data Mining Not enough data Not enough data Forecasting Not enough data Not enough data Ad hoc Query Not enough data Not enough data Data Visualization[Hide 83 FeaturesShow 83 Features](javascript:void(0);) 9.5 9 Not enough data Reports Reports Interface 9.2(won by default) 8 Not enough data Steps to Answer 9.5(won by default) 7 Not enough data Graphs and Charts 9.6(won by default) 8 Not enough data Score Cards 9.6(won by default) 8 Not enough data Dashboards 9.8(won by default) 9 Not enough data Customizable Reports Not enough data Not enough data Marketing Reports Not enough data Not enough data Sales Reports Not enough data Not enough data Activity Dashboard Not enough data Not enough data Interactive Reports Not enough data Not enough data Customizable Reports Not enough data Not enough data Customizable Reports Not enough data Not enough data Activity Dashboard Not enough data Not enough data Customizable Dashboard Not enough data Not enough data Reports Reports Interface Not enough data Not enough data Share Reports Not enough data Not enough data Steps to Answer Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data Generative AI Not enough data Not enough data Visualization Graphs and Charts Not enough data Not enough data Score Cards Not enough data Not enough data Dashboards Not enough data Not enough data Formats Not enough data Not enough data Mobile Dashboards Not enough data Not enough data Public Dashboards Not enough data Not enough data Private Dashboards Not enough data Not enough data Data Updates Historical Snapshots Not enough data Not enough data Real-Time Updating Not enough data Not enough data Collaboration Sharing Not enough data Not enough data Co-Editing Not enough data Not enough data Devices Not enough data Not enough data Data Updates Historical Snapshots Not enough data Not enough data Real-Time Updating Not enough data Not enough data Scheduled/Automated Reports Not enough data Not enough data Customizable Reports Not enough data Not enough data Predictive Analytics Not enough data Not enough data Data Management Not enough data Not enough data Real-Time Data Not enough data Not enough data Additional Functionality KPI Monitoring Not enough data Not enough data Secure Data Storage Not enough data Not enough data Multiple Data Sources Not enough data Not enough data Data Visualization Not enough data Not enough data Single Sign On Not enough data Not enough data Natural Language Search Not enough data Not enough data Search/Filter Not enough data Not enough data Alerts/Notifications Not enough data Not enough data AI Copilot Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Collaboration Tools Not enough data Not enough data Widgets Not enough data Not enough data Performance Metrics Not enough data Not enough data Ad hoc Reporting Not enough data Not enough data Activity Tracking Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Customizable Branding Not enough data Not enough data Data Aggregation Not enough data Not enough data Dashboard Creation Not enough data Not enough data Data Connectors Not enough data Not enough data Customizable Templates Not enough data Not enough data Data Synchronization Not enough data Not enough data API Not enough data Not enough data Forecasting Not enough data Not enough data Interactive Elements Not enough data Not enough data Single Page View Not enough data Not enough data Data Import/Export Not enough data Not enough data Drag & Drop Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Trend Analysis Not enough data Not enough data Workflow Management Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Functions/Calculations Not enough data Not enough data Historical Reporting Not enough data Not enough data Data Capture and Transfer Not enough data Not enough data Visual Discovery Not enough data Not enough data Real-Time Updates Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Data Mapping Not enough data Not enough data Relational Display Not enough data Not enough data Visual Analytics Not enough data Not enough data OLAP Not enough data Not enough data Ad hoc Query Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Help Desk[Hide 74 FeaturesShow 74 Features](javascript:void(0);) 7.3 265 Not enough data Ticket and Case Management Ticket Creation User Experience 8.6(won by default) 236 Not enough data Ticket Response User Experience 8.3(won by default) 231 Not enough data Workflow 8.3(won by default) 228 Not enough data Automated Response 8.4(won by default) 215 Not enough data Service Level Agreement (SLA) Management 8.1(won by default) 201 Not enough data Attachments/Screencasts 7.7(won by default) 217 Not enough data Ticket Collaboration 8.3(won by default) 225 Not enough data Customer/Contact Database 8.4(won by default) 167 Not enough data Workflow Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Ticket Management Not enough data Not enough data Call Center Management Not enough data Not enough data Queue Management Not enough data Not enough data Inbox Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Email Management Not enough data Not enough data Generative AI AI Text Generation 6.3(won by default) 9 Not enough data AI Text Summarization 6.1(won by default) 9 Not enough data Generative AI Not enough data Not enough data Agentic AI - Help Desk Autonomous Task Execution 4.4(won by default) 6 Not enough data Natural Language Interaction 4.4(won by default) 6 Not enough data Proactive Assistance 4.7(won by default) 6 Not enough data Communication Channels Customer Portal 7.6(won by default) 178 Not enough data Email to Case 8.5(won by default) 212 Not enough data Live Chat Support 7.7(won by default) 137 Not enough data Social Media Integration 7.1(won by default) 109 Not enough data Voice 7.5(won by default) 77 Not enough data Video Chat Not enough data Not enough data Platform Mobile User Support 6.5(won by default) 86 Not enough data Customization 7.7(won by default) 96 Not enough data User, Role, and Access Management 8.4(won by default) 106 Not enough data Third-Party Integrations 7.8(won by default) 94 Not enough data Reporting 7.5(won by default) 195 Not enough data Activity Dashboard 7.5(won by default) 203 Not enough data Mobile Access Not enough data Not enough data Additional Functionality Automated Routing Not enough data Not enough data Chatbot Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Autoresponders Not enough data Not enough data AI Copilot Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data CRM Not enough data Not enough data Gamification Not enough data Not enough data Conversation Intelligence Not enough data Not enough data Customizable Fields Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Key Performance Indicators Not enough data Not enough data Collaboration Tools Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Voice Recognition Not enough data Not enough data Live Chat Not enough data Not enough data Task Automation Not enough data Not enough data IVR Not enough data Not enough data Language Detection Not enough data Not enough data Multiple Data Sources Not enough data Not enough data Predictive Analytics Not enough data Not enough data API Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Data Security Not enough data Not enough data Interaction Tracking Not enough data Not enough data Prioritization Not enough data Not enough data Secure Data Storage Not enough data Not enough data Macros/Templated Responses Not enough data Not enough data Performance Metrics Not enough data Not enough data Single Sign On Not enough data Not enough data Mobile App Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Email Templates Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Automated Responses Not enough data Not enough data Data Import/Export Not enough data Not enough data Personalization Not enough data Not enough data Workflow Automation Not enough data Not enough data Location Intelligence[Hide 50 FeaturesShow 50 Features](javascript:void(0);) Not enough data 8.4 45 Cartography Geographic Maps Not enough data 8.6(won by default) 35 Vector Mapping Not enough data 8.4(won by default) 31 Data Visualization Not enough data 8.6(won by default) 35 Overlaying Not enough data 8.3(won by default) 35 Data Mapping Not enough data Not enough data Analysis Predictive Analytics Not enough data 8.2(won by default) 28 Distance Analysis Not enough data 8.4(won by default) 35 Spatial Analysis Not enough data 8.3(won by default) 31 Data Stream Not enough data 8.4(won by default) 30 Demographic Data Not enough data Not enough data Trend Analysis Not enough data Not enough data Trade Area Analysis Not enough data Not enough data Reporting Data Transformation Not enough data 8.6(won by default) 29 WYSIWYG Design Not enough data 8.3(won by default) 24 API Integrations Not enough data 8.6(won by default) 22 Third-Party Integrations Not enough data Not enough data Additional Functionality Customizable Reports Not enough data Not enough data Geotargeting Not enough data Not enough data Ad hoc Reporting Not enough data Not enough data Search/Filter Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Activity Tracking Not enough data Not enough data Geocoding Not enough data Not enough data Widgets Not enough data Not enough data Communication Management Not enough data Not enough data Behavioral Analytics Not enough data Not enough data Data Synchronization Not enough data Not enough data Data Import/Export Not enough data Not enough data Multi-Location Not enough data Not enough data Database Support Not enough data Not enough data 2D/3D Designing Not enough data Not enough data Customer Segmentation Not enough data Not enough data Geofencing Not enough data Not enough data Collaboration Tools Not enough data Not enough data Single Sign On Not enough data Not enough data CAD Tools Not enough data Not enough data Activity Dashboard Not enough data Not enough data AI Copilot Not enough data Not enough data Generative AI Not enough data Not enough data Location Tracking Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Mobile Access Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data User Management Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Heatmaps Not enough data Not enough data Route Optimization Not enough data Not enough data AI Sales Assistant[Hide 60 FeaturesShow 60 Features](javascript:void(0);) Not enough data 8.8 442 Lead Facilitation Customer-facing Chatbot Not enough data 8.5(won by default) 272 Lead Qualification Not enough data 8.8(won by default) 299 Lead Follow-up Not enough data 8.8(won by default) 322 Meeting Scheduling Not enough data 8.6(won by default) 291 Organization Opportunity and Pipeline Management Not enough data 9.0(won by default) 359 Data Entry Not enough data 8.8(won by default) 353 Integrations / APIs Not enough data 8.9(won by default) 345 Third-Party Integrations Not enough data Not enough data Meeting Management Not enough data Not enough data Calendar Management Not enough data Not enough data Call Management Not enough data Not enough data Document Management Not enough data Not enough data Contact Management Not enough data Not enough data Task Management Not enough data Not enough data Lead Management Not enough data Not enough data Content Management Not enough data Not enough data Notes Management Not enough data Not enough data Sales Activity Management Not enough data Not enough data Email Management Not enough data Not enough data Performance Analysis Coaching Not enough data 8.4(won by default) 288 Peformance Tracking Not enough data 8.8(won by default) 309 Email Tracking Not enough data Not enough data Call Tracking Not enough data Not enough data Sales Analysis ROI Forecasting Not enough data 8.4(won by default) 283 Sales Forecasting Not enough data 8.8(won by default) 303 Generative AI AI Text Generation Not enough data 8.5(won by default) 126 AI Text Summarization Not enough data 8.5(won by default) 126 Generative AI Not enough data Not enough data Agentic AI - AI Sales Assistant Autonomous Task Execution Not enough data 9.2(won by default) 32 Multi-step Planning Not enough data 9.2(won by default) 30 Cross-system Integration Not enough data 9.0(won by default) 28 Adaptive Learning Not enough data 8.9(won by default) 28 Natural Language Interaction Not enough data 9.4(won by default) 29 Proactive Assistance Not enough data 9.0(won by default) 28 Decision Making Not enough data 9.3(won by default) 30 AI/Machine Learning Not enough data Not enough data Additional Functionality Email Response Control Not enough data Not enough data Speech Recognition Not enough data Not enough data Customer Engagement Not enough data Not enough data Dashboard Not enough data Not enough data Chat/Messaging Not enough data Not enough data AI Writing Assistant Not enough data Not enough data For Sales Teams/Organizations Not enough data Not enough data Sales Automation Not enough data Not enough data Alerts/Notifications Not enough data Not enough data CRM Not enough data Not enough data Predictive Analytics Not enough data Not enough data Lead Scoring Not enough data Not enough data Templates Not enough data Not enough data Reminders Not enough data Not enough data Email Templates Not enough data Not enough data SMS Messaging Not enough data Not enough data Personalization Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Conversation Intelligence Not enough data Not enough data Lead Engagement Not enough data Not enough data Customer Database Not enough data Not enough data AI Copilot Not enough data Not enough data Omnichannel Outreach Not enough data Not enough data Workflow Automation Not enough data Not enough data Sales Engagement[Hide 39 FeaturesShow 39 Features](javascript:void(0);) Not enough data 8.4 639 Integrated Workflows Task Management Not enough data 8.7(won by default) 521 Email Tracking/Automation Not enough data 8.5(won by default) 509 Calls and Voice Not enough data 8.1(won by default) 464 Other Outreach Options Not enough data 8.1(won by default) 458 CRM Integration Not enough data 8.9(won by default) 525 Calendar Not enough data 8.4(won by default) 467 Shared Records Not enough data 8.6(won by default) 480 Business Process Automation Not enough data 10.0(won by default) 5 Performance Management Not enough data Not enough data Calendar Management Not enough data Not enough data Sales Pipeline Management Not enough data Not enough data Communication Management Not enough data Not enough data Campaign Management Not enough data Not enough data Repeatability and Reportability Content Management Not enough data 8.4(won by default) 481 Workflow Management Not enough data 8.7(won by default) 504 Workflow Performance Not enough data 8.7(won by default) 498 Sales Coaching and Insights Not enough data 8.3(won by default) 482 Gamification Not enough data 7.8(won by default) 413 AI and Automation Lead Prioritization Not enough data 8.5(won by default) 462 Lead Scoring Not enough data 8.4(won by default) 470 Best Time of Day Scheduling Not enough data 8.3(won by default) 425 Buyer Intelligence Not enough data 8.0(won by default) 429 Machine Learning Not enough data 7.8(won by default) 415 Generative AI AI Text Generation Not enough data 7.4(won by default) 267 Generative AI Not enough data Not enough data Lead Generation Not enough data Not enough data Agentic AI - Sales Engagement Autonomous Task Execution Not enough data 8.3(won by default) 89 Multi-step Planning Not enough data 8.5(won by default) 88 Cross-system Integration Not enough data 8.6(won by default) 87 Adaptive Learning Not enough data 8.4(won by default) 88 Natural Language Interaction Not enough data 8.4(won by default) 88 Proactive Assistance Not enough data 8.2(won by default) 88 Decision Making Not enough data 8.5(won by default) 88 Strategic Planning Not enough data Not enough data Additional Functionality Prospecting Tools Not enough data Not enough data Reporting/Analytics Not enough data Not enough data AI Copilot Not enough data Not enough data Auto-Dialer Not enough data Not enough data For Sales Teams/Organizations Not enough data Not enough data Conversation Intelligence[Hide 48 FeaturesShow 48 Features](javascript:void(0);) Not enough data 8.9 185 Call Analytics Call Recording Not enough data 8.7(won by default) 133 Machine Learning Not enough data 8.6(won by default) 137 Call Analysis Not enough data 8.7(won by default) 134 Lead Qualification Not enough data 8.9(won by default) 134 Trend Analysis Not enough data Not enough data Real-Time Data Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Artificial Intelligence - Conversation Intelligence Customer Scoring Not enough data 8.7(won by default) 142 Speech-to-Text Not enough data 8.7(won by default) 126 Sentiment Analysis Not enough data Not enough data Generative AI AI Text Summarization Not enough data 8.3(won by default) 60 Generative AI Not enough data Not enough data Agentic AI - Conversation Intelligence Autonomous Task Execution Not enough data 8.7(won by default) 14 Multi-step Planning Not enough data 9.1(won by default) 15 Cross-system Integration Not enough data 9.3(won by default) 15 Adaptive Learning Not enough data 9.2(won by default) 15 Natural Language Interaction Not enough data 8.8(won by default) 14 Proactive Assistance Not enough data 8.9(won by default) 15 Decision Making Not enough data 9.1(won by default) 15 Third-Party Integrations Not enough data Not enough data Forecasting Not enough data Not enough data Additional Functionality Performance Metrics Not enough data Not enough data Keyword Filtering Not enough data Not enough data Natural Language Processing Not enough data Not enough data For Contact Centers Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Call Tracking Not enough data Not enough data Alerts/Notifications Not enough data Not enough data AI Copilot Not enough data Not enough data Automatic Transcription Not enough data Not enough data Playbooks Not enough data Not enough data Employee Coaching Tools Not enough data Not enough data Text Mining Not enough data Not enough data Trend/Problem Indicators Not enough data Not enough data Notes Management Not enough data Not enough data Retention Tracking Not enough data Not enough data Feedback Management Not enough data Not enough data Recommendations Not enough data Not enough data Dashboard Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Compliance Tracking Not enough data Not enough data API Not enough data Not enough data Rules-Based Workflow Not enough data Not enough data Intent Recognition Not enough data Not enough data Tagging Not enough data Not enough data Collaboration Tools Not enough data Not enough data Prioritization Not enough data Not enough data Professional Services Automation[Hide 73 FeaturesShow 73 Features](javascript:void(0);) 6.4 53 Not enough data Customer Management Customer Profiles 7.3(won by default) 48 Not enough data Sales 6.9(won by default) 49 Not enough data Marketing 5.7(won by default) 44 Not enough data Client Portal 6.7(won by default) 51 Not enough data Project Management Project Planning 6.6(won by default) 49 Not enough data Project Tracking 6.6(won by default) 49 Not enough data Resource Definition 6.6(won by default) 48 Not enough data Resource Management 7.2(won by default) 50 Not enough data Resource Allocation & Planning Not enough data Not enough data Progress Tracking Not enough data Not enough data Project Time Tracking Not enough data Not enough data Project Management Not enough data Not enough data Accounting Revenue Recognition 6.7(won by default) 48 Not enough data Invoice Management 7.4(won by default) 50 Not enough data Payments 6.8(won by default) 47 Not enough data Project Accounting 6.6(won by default) 44 Not enough data Budget Tracking 6.5(won by default) 44 Not enough data Time & Expense Tracking Not enough data Not enough data Activity Tracking Not enough data Not enough data Billable Items Tracking Not enough data Not enough data Document Management Not enough data Not enough data Multiple Projects Not enough data Not enough data Portfolio Management Portfolio Definition 6.1(won by default) 44 Not enough data Portfolio Performance 6.0(won by default) 43 Not enough data Risk 6.1(won by default) 43 Not enough data Portfolio Mix 6.2(won by default) 42 Not enough data Analytics Forecasting 6.0(won by default) 44 Not enough data Reporting 6.6(won by default) 49 Not enough data KPIs 6.1(won by default) 47 Not enough data Real-Time Reporting Not enough data Not enough data Administration Standard Integrations 7.3(won by default) 50 Not enough data Workflow 7.5(won by default) 51 Not enough data Access Management 7.4(won by default) 47 Not enough data Email Management Not enough data Not enough data Workflow Management Not enough data Not enough data Task Management Not enough data Not enough data Portfolio Management Not enough data Not enough data Calendar Management Not enough data Not enough data Timesheet Management Not enough data Not enough data Accounting Integration Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Platform APIs 7.0(won by default) 45 Not enough data Internationalization 6.2(won by default) 42 Not enough data Performance and Reliability 6.9(won by default) 48 Not enough data Mobile 5.6(won by default) 47 Not enough data Offline Access 4.8(won by default) 43 Not enough data Generative AI AI Text Generation 4.2(won by default) 28 Not enough data AI Text Summarization 4.3(won by default) 28 Not enough data Proposal Generation Not enough data Not enough data Generative AI Not enough data Not enough data Artificial Intelligence - Professional Services Automation Predictive Forecasting Not enough data Not enough data Smart task suggestions Not enough data Not enough data Automated workflows Not enough data Not enough data Agentic AI - Professional Services Automation Adaptive Learning Not enough data Not enough data Proactive Assistance Not enough data Not enough data Additional Functionality Activity Dashboard Not enough data Not enough data Gantt/Timeline View Not enough data Not enough data Quotes/Estimates Not enough data Not enough data Collaboration Tools Not enough data Not enough data Customizable Fields Not enough data Not enough data CRM Not enough data Not enough data AI Copilot Not enough data Not enough data Customizable Reports Not enough data Not enough data Performance Metrics Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Billing & Invoicing Not enough data Not enough data Approval Process Control Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Project Templates Not enough data Not enough data Task Scheduling Not enough data Not enough data Real-Time Data Not enough data Not enough data Document Storage Not enough data Not enough data Drag & Drop Not enough data Not enough data Revenue Operations & Intelligence (RO&I)[Hide 26 FeaturesShow 26 Features](javascript:void(0);) Not enough data 8.4 88 Revenue Sourcing and Forecasting Revenue History Not enough data 8.7(won by default) 69 Pipeline Management Not enough data 8.6(won by default) 72 Dashboard Analytics Not enough data 8.8(won by default) 72 Multi-Device Data Visualization Not enough data 8.6(won by default) 65 Data Segmentation Not enough data 8.6(won by default) 69 Predictive Forecasting Not enough data 8.4(won by default) 60 Revenue Operations Cadence Not enough data 8.2(won by default) 60 CRM Data Enrichment Calendar Sync Not enough data 8.1(won by default) 66 Email Activity Capture Not enough data 8.4(won by default) 64 Conversation Intelligence Not enough data 8.2(won by default) 61 Marketing Leads Not enough data 8.2(won by default) 68 Contact Capture Not enough data 8.5(won by default) 58 Account Management Nonengaged Accounts Not enough data 8.3(won by default) 65 Account optimization Not enough data 8.1(won by default) 66 Historical Patterns Not enough data 8.1(won by default) 62 Rep Performance Not enough data 8.3(won by default) 62 Account Engagement Not enough data 8.7(won by default) 58 Historical Win/Loss Patterns Not enough data 8.4(won by default) 58 Agentic AI - Revenue Operations & Intelligence (RO&I) Autonomous Task Execution Not enough data 8.1(won by default) 24 Cross-system Integration Not enough data 8.5(won by default) 25 Adaptive Learning Not enough data 8.5(won by default) 23 Proactive Assistance Not enough data 8.2(won by default) 23 Decision Making Not enough data 8.4(won by default) 25 Third-Party Integrations Not enough data Not enough data Social Media Integration Not enough data Not enough data Website Integration Not enough data Not enough data Field Sales[Hide 43 FeaturesShow 43 Features](javascript:void(0);) Not enough data 8.6 40 Territory Mapping Custom Territory Mapping Not enough data 8.7(won by default) 31 Strategic Selling Not enough data 8.6(won by default) 29 Automatic Rep Assignment Not enough data 8.4(won by default) 29 Route Planning Lead Priority Not enough data 8.9(won by default) 28 Optimized Sales Routes Not enough data 9.0(won by default) 30 Map Directions Not enough data 9.1(won by default) 31 Sales Performance Management Gamification Not enough data 8.3(won by default) 26 Performance Dashboards Not enough data 8.3(won by default) 29 Sales Rep Tracker Not enough data 9.0(won by default) 29 Presentation and Forms Video and Interactive Media Not enough data 8.0(won by default) 25 Digital Contracts Not enough data 8.2(won by default) 28 E-signature Not enough data 8.5(won by default) 28 Additional Functionality Customer History Not enough data Not enough data Document Storage Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Customizable Templates Not enough data Not enough data Lead Capture Not enough data Not enough data Lead Qualification Not enough data Not enough data Route Optimization Not enough data Not enough data Calendar Management Not enough data Not enough data Workflow Management Not enough data Not enough data Third-Party Integration Not enough data Not enough data Sales Trend Analysis Not enough data Not enough data API Not enough data Not enough data CRM Not enough data Not enough data AI Copilot Not enough data Not enough data Email Management Not enough data Not enough data Opportunity Management Not enough data Not enough data Customizable Forms Not enough data Not enough data Payment Collection in the Field Not enough data Not enough data Lead Management Not enough data Not enough data Contact Management Not enough data Not enough data Dispatch Management Not enough data Not enough data Customer Database Not enough data Not enough data Mobile Access Not enough data Not enough data Activity Tracking Not enough data Not enough data Sales Forecasting Not enough data Not enough data Sales Activity Management Not enough data Not enough data Commission Management Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Territory Management Not enough data Not enough data GPS Not enough data Not enough data Generative AI Not enough data Not enough data Business Scheduling[Hide 53 FeaturesShow 53 Features](javascript:void(0);) Not enough data 8.3 186 Integrations MS Teams Integration Not enough data 8.1(won by default) 159 Email Integration Not enough data 8.6(won by default) 161 Zoom Integration Not enough data 8.1(won by default) 160 Google Meet Integration Not enough data 8.1(won by default) 159 Salesforce Integration Not enough data 8.9(won by default) 164 Third-Party Integrations Not enough data Not enough data Branding & Customizatio Custom Booking Page Not enough data 8.1(won by default) 154 Personalized Links Not enough data 8.2(won by default) 158 Personalized Web Embed Not enough data 8.3(won by default) 157 Online Booking Not enough data Not enough data Room Booking Not enough data Not enough data Automatic Rules & Configurations Set Working Hours Not enough data 8.4(won by default) 158 Automatic Updates Not enough data 8.3(won by default) 158 Buffer Times Not enough data 8.1(won by default) 160 Real-Time Updates Not enough data Not enough data Agentic AI - Business Scheduling Autonomous Task Execution Not enough data 8.5(won by default) 35 Multi-step Planning Not enough data 8.5(won by default) 36 Additional Functionality Task Scheduling Not enough data Not enough data Customizable Branding Not enough data Not enough data Customizable Fields Not enough data Not enough data Reminders Not enough data Not enough data Shift Swapping Not enough data Not enough data Automated Scheduling Not enough data Not enough data Drag & Drop Not enough data Not enough data Mobile Access Not enough data Not enough data Real-time Scheduling Not enough data Not enough data Multi-Location Not enough data Not enough data Personalization and Recommendation Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Resource Scheduling Not enough data Not enough data Activity Tracking Not enough data Not enough data Timesheet Management Not enough data Not enough data Availability Management Not enough data Not enough data API Not enough data Not enough data Absence Management Not enough data Not enough data Self Service Portal Not enough data Not enough data Generative AI Not enough data Not enough data Calendar Management Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Class Scheduling Not enough data Not enough data Employee Scheduling Not enough data Not enough data Facility Scheduling Not enough data Not enough data Booking Management Not enough data Not enough data User Management Not enough data Not enough data Employee Management Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Group Scheduling Not enough data Not enough data Customer Database Not enough data Not enough data Appointment Scheduling Not enough data Not enough data Time Zone Tracking Not enough data Not enough data AI Copilot Not enough data Not enough data Calendar Sync Not enough data Not enough data Enterprise Feedback Management[Hide 65 FeaturesShow 65 Features](javascript:void(0);) 9.4 18 Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data Generative AI Not enough data Not enough data Survey Management Brand Design Consistency 9.4(won by default) 17 Not enough data Feedback Collection 9.7(won by default) 17 Not enough data Device Responsiveness 9.6(won by default) 15 Not enough data Survey Deployment Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Mobile Survey Not enough data Not enough data Pulse Surveys Not enough data Not enough data Process Management Feedback Aggregation 9.5(won by default) 16 Not enough data Trigger Alerts 9.3(won by default) 16 Not enough data Real-Time Analysis 9.5(won by default) 16 Not enough data Real-Time Action 9.4(won by default) 16 Not enough data 360 Degree Feedback Not enough data Not enough data Anonymous Feedback Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Trend Analysis Not enough data Not enough data Real-Time Data Not enough data Not enough data Text Analysis Not enough data Not enough data Sentiment Analysis Not enough data Not enough data System Management Security 9.0(won by default) 13 Not enough data System Monitoring Not enough data Not enough data SSL Security Not enough data Not enough data GPS Not enough data Not enough data Additional Functionality Customer Experience Management Not enough data Not enough data NPS of Employees Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Question Library Not enough data Not enough data CRM Not enough data Not enough data Data Visualization Not enough data Not enough data Multi-Channel Distribution Not enough data Not enough data Ratings/Reviews Not enough data Not enough data Negative Feedback Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Email Management Not enough data Not enough data Commenting/Notes Not enough data Not enough data AI Copilot Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Template Management Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Social Media Integration Not enough data Not enough data Text Fields Not enough data Not enough data Customizable Questions Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Customizable Branding Not enough data Not enough data Conditional Logic Not enough data Not enough data Website Integration Not enough data Not enough data Search/Filter Not enough data Not enough data Collaboration Tools Not enough data Not enough data API Not enough data Not enough data NPS of Customers Not enough data Not enough data Multi-Language Not enough data Not enough data Survey/Poll Management Not enough data Not enough data Segmentation Not enough data Not enough data Customer Segmentation Not enough data Not enough data Reminders Not enough data Not enough data NPS Survey Structure Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Widgets Not enough data Not enough data Customizable Templates Not enough data Not enough data Feedback Management Not enough data Not enough data Customizable Fields Not enough data Not enough data Question Branching Not enough data Not enough data Sales Planning[Hide 14 FeaturesShow 14 Features](javascript:void(0);) Not enough data 8.5 203 Sales Performance Features - Sales Planning Account Scoring Not enough data 8.5(won by default) 173 Revenue Planning Not enough data 8.5(won by default) 163 Account Segmentation Not enough data 8.5(won by default) 167 Sales Performance Not enough data 8.6(won by default) 171 Sales Forecasting Not enough data 8.6(won by default) 171 Integrations Not enough data 8.8(won by default) 169 Scenario Modeling Not enough data 8.2(won by default) 162 Territory Management - Sales Planning Territory Management Not enough data 8.6(won by default) 164 Territory Planning Not enough data 8.5(won by default) 170 Quota & Capacity Management - Sales Planning Quota Management Not enough data 8.4(won by default) 166 Capacity Management Not enough data 8.4(won by default) 174 Quota Planning Not enough data 8.4(won by default) 166 Agentic AI - Sales Planning Autonomous Task Execution Not enough data 8.6(won by default) 58 Multi-step Planning Not enough data 8.6(won by default) 56 Lead Scoring[Hide 64 FeaturesShow 64 Features](javascript:void(0);) Not enough data 8.5 519 Agentic AI - Lead Scoring Autonomous Task Execution Not enough data 7.9(won by default) 56 Cross-system Integration Not enough data 8.2(won by default) 55 Adaptive Learning Not enough data 7.9(won by default) 56 Decision Making Not enough data 8.2(won by default) 57 AI/Machine Learning Not enough data Not enough data Social Media Integration Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Attribution Lead Opportunity Not enough data 8.9(won by default) 455 Lead Assignment Not enough data 8.9(won by default) 461 Pipeline Acceleration Not enough data 8.6(won by default) 436 Discovery Lead Management Not enough data 8.9(won by default) 465 Scoring/Ranking Not enough data 8.6(won by default) 455 Lead Context Not enough data 8.6(won by default) 432 Pipeline Management Not enough data Not enough data Workflow Management Not enough data Not enough data Opportunity Management Not enough data Not enough data Task Management Not enough data Not enough data Contact Management Not enough data Not enough data Calendar Management Not enough data Not enough data Email Management Not enough data Not enough data Campaign Management Not enough data Not enough data Management Conversion Viability Not enough data 8.5(won by default) 419 Workflow Not enough data 8.6(won by default) 441 Platform Data Synchronization Not enough data 8.6(won by default) 431 Analysis Not enough data 8.6(won by default) 432 Sales Trend Analysis Not enough data Not enough data Demographic/Firmographic Data Not enough data Not enough data Real-Time Data Not enough data Not enough data Additional Functionality Drag & Drop Not enough data Not enough data Interaction Tracking Not enough data Not enough data Customizable Fields Not enough data Not enough data Multiple Scoring Models Not enough data Not enough data CRM Not enough data Not enough data Customer Segmentation Not enough data Not enough data Predictive Analytics Not enough data Not enough data Prioritization Not enough data Not enough data Lead Qualification Not enough data Not enough data Contact Database Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Email Marketing Not enough data Not enough data Lead Nurturing Not enough data Not enough data Web Forms Not enough data Not enough data Document Storage Not enough data Not enough data Search/Filter Not enough data Not enough data Prospecting Tools Not enough data Not enough data Email Tracking Not enough data Not enough data Sales Forecasting Not enough data Not enough data Customizable Templates Not enough data Not enough data Lead Generation Not enough data Not enough data Sales Reports Not enough data Not enough data Lead Distribution Not enough data Not enough data Data Enrichment Not enough data Not enough data AI Copilot Not enough data Not enough data API Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Lead Capture Not enough data Not enough data Reminders Not enough data Not enough data Generative AI Not enough data Not enough data Forecasting Not enough data Not enough data Email Templates Not enough data Not enough data Activity Dashboard Not enough data Not enough data Activity Tracking Not enough data Not enough data Workflow Automation Not enough data Not enough data Sales Performance Management[Hide 82 FeaturesShow 82 Features](javascript:void(0);) Not enough data 8.5 689 Agentic AI - Sales Performance Management Autonomous Task Execution Not enough data 8.5(won by default) 69 Natural Language Interaction Not enough data 8.6(won by default) 69 Proactive Assistance Not enough data 8.5(won by default) 69 Incentives Badges Not enough data 8.2(won by default) 432 Triggers Not enough data 8.4(won by default) 495 Commission Calculator Not enough data 8.0(won by default) 430 Leaderboards Not enough data 8.5(won by default) 507 Personalization Profiles Not enough data 8.6(won by default) 477 Custom Reports Not enough data 8.8(won by default) 555 Dashboards Not enough data 8.9(won by default) 589 Goal Setting/Tracking Not enough data 8.6(won by default) 531 Sales Reports Not enough data Not enough data Incentive Management Not enough data Not enough data Administrative Third-Party Integrations Not enough data 8.7(won by default) 561 Employee Structure Not enough data 8.5(won by default) 522 Behavior Monitoring Not enough data 8.3(won by default) 503 Additional Functionality Generative AI Not enough data Not enough data Gamification Not enough data Not enough data Real-Time Updates Not enough data Not enough data Employee Reward Programs Not enough data Not enough data Employee Management Not enough data Not enough data Ongoing Performance Tracking Not enough data Not enough data Benchmarking Not enough data Not enough data Commission Management Not enough data Not enough data For Sales Teams/Organizations Not enough data Not enough data Performance Metrics Not enough data Not enough data Sales Planning Not enough data Not enough data Single Sign On Not enough data Not enough data Performance Management Not enough data Not enough data Forecasting Not enough data Not enough data Quota Planning Not enough data Not enough data Accounting Not enough data Not enough data Workflow Management Not enough data Not enough data Compliance Management Not enough data Not enough data User Management Not enough data Not enough data Rewards Points Not enough data Not enough data Organizational Charting Not enough data Not enough data AI Copilot Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Customizable Branding Not enough data Not enough data Milestone Tracking Not enough data Not enough data Territory Management Not enough data Not enough data Performance Appraisal Not enough data Not enough data Calendar Management Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Sales Onboarding & Training Not enough data Not enough data Employee Recognition Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Ratings/Reviews Not enough data Not enough data API Not enough data Not enough data Feedback Management Not enough data Not enough data Training Management Not enough data Not enough data Goal Management Not enough data Not enough data Assignment Management Not enough data Not enough data Lead Scoring Not enough data Not enough data Search/Filter Not enough data Not enough data Electronic Signature Not enough data Not enough data Collaboration Tools Not enough data Not enough data Kanban Board Not enough data Not enough data Email Management Not enough data Not enough data Commenting/Notes Not enough data Not enough data Data Import/Export Not enough data Not enough data Prospecting Tools Not enough data Not enough data Interaction Tracking Not enough data Not enough data Product Catalog Not enough data Not enough data Live Chat Not enough data Not enough data Sales Pipeline Management Not enough data Not enough data Appointment Scheduling Not enough data Not enough data Email Templates Not enough data Not enough data Event Triggered Actions Not enough data Not enough data Transfers/Routing Not enough data Not enough data Activity/News Feed Not enough data Not enough data Lead Management Not enough data Not enough data Revenue Management Not enough data Not enough data Document Management Not enough data Not enough data Task Management Not enough data Not enough data File Sharing Not enough data Not enough data Mobile Access Not enough data Not enough data Reminders Not enough data Not enough data Mobile App Not enough data Not enough data Call Logging Not enough data Not enough data Workflow Automation Not enough data Not enough data Email Tracking[Hide 48 FeaturesShow 48 Features](javascript:void(0);) Not enough data 8.4 715 Agentic AI - Email Tracking Autonomous Task Execution Not enough data 8.2(won by default) 61 Multi-step Planning Not enough data 8.4(won by default) 59 Cross-system Integration Not enough data 8.4(won by default) 59 Adaptive Learning Not enough data 8.3(won by default) 61 Natural Language Interaction Not enough data 8.4(won by default) 60 Proactive Assistance Not enough data 8.3(won by default) 59 Decision Making Not enough data 8.4(won by default) 62 Analytics Open Rates Not enough data 8.3(won by default) 569 Link Activity Not enough data 8.4(won by default) 576 Attachment Activity Not enough data 8.3(won by default) 590 Customizations Email Platform Integration Not enough data 8.7(won by default) 624 Email Scheduling Not enough data 8.5(won by default) 592 Real-Time Notifications Not enough data 8.5(won by default) 625 Email Categorization Not enough data 8.3(won by default) 570 Templates Not enough data 8.4(won by default) 598 Third-Party Integrations Not enough data Not enough data Generative AI AI Text Generation Not enough data 7.5(won by default) 289 Generative AI Not enough data Not enough data Additional Functionality Contact Management Not enough data Not enough data Email Marketing Not enough data Not enough data Drag & Drop Not enough data Not enough data Drip Campaigns Not enough data Not enough data Workflow Management Not enough data Not enough data Customizable Fields Not enough data Not enough data Monitoring Not enough data Not enough data CRM Not enough data Not enough data Team Management Not enough data Not enough data Click Tracking Not enough data Not enough data Subscription Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data API Not enough data Not enough data Location Tracking Not enough data Not enough data Customer Segmentation Not enough data Not enough data Geolocation Not enough data Not enough data Customizable Branding Not enough data Not enough data Activity Tracking Not enough data Not enough data Data Import/Export Not enough data Not enough data Mailing List Management Not enough data Not enough data Campaign Management Not enough data Not enough data Email Management Not enough data Not enough data Audience Targeting Not enough data Not enough data Reporting/Analytics Not enough data Not enough data AI Copilot Not enough data Not enough data Email Distribution Not enough data Not enough data Email Reminders Not enough data Not enough data Autoresponders Not enough data Not enough data Engagement Tracking Not enough data Not enough data Event Triggered Actions Not enough data Not enough data Sales Analytics[Hide 58 FeaturesShow 58 Features](javascript:void(0);) Not enough data 8.5 1,210 Agentic AI - Sales Analytics Autonomous Task Execution Not enough data 8.4(won by default) 78 Cross-system Integration Not enough data 8.7(won by default) 80 Adaptive Learning Not enough data 8.4(won by default) 79 Natural Language Interaction Not enough data 8.4(won by default) 78 Proactive Assistance Not enough data 8.3(won by default) 79 Third-Party Integrations Not enough data Not enough data CRM Integration Not enough data Not enough data Data Sourcing Data Sourcing Not enough data 8.5(won by default) 967 Exporting & Sharing Data Not enough data 8.7(won by default) 996 Multi-Device Data Visualization Not enough data 8.3(won by default) 899 Interactive Dashboards Not enough data 8.7(won by default) 1027 Data Segmentation Not enough data 8.6(won by default) 960 Predictive Analytics Lead Scoring Not enough data 8.4(won by default) 946 Opportunity Scoring Not enough data 8.6(won by default) 961 Risk Analysis Not enough data 8.1(won by default) 853 Live Forecasting Not enough data 8.3(won by default) 893 Budgeting/Forecasting Not enough data Not enough data Correlation Analysis Not enough data Not enough data Competitive Analysis Not enough data Not enough data Sales Trend Analysis Not enough data Not enough data Statistical Analysis Not enough data Not enough data Sales Management Live Pipeline Management Not enough data 8.7(won by default) 983 Sales Gamification Not enough data 8.1(won by default) 853 Account-Based Analytics Not enough data 8.6(won by default) 977 Activity Tracking Not enough data 8.8(won by default) 1046 Predictive Analytics Not enough data Not enough data Visual Analytics Not enough data Not enough data Task Management Not enough data Not enough data Contact Management Not enough data Not enough data Lead Management Not enough data Not enough data Opportunity Management Not enough data Not enough data Workflow Management Not enough data Not enough data Additional Functionality Dynamic Modeling Not enough data Not enough data Lead Qualification Not enough data Not enough data Lead Capture Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Contact Database Not enough data Not enough data API Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Collaboration Tools Not enough data Not enough data Dashboard Creation Not enough data Not enough data Modeling & Simulation Not enough data Not enough data Exception Reporting Not enough data Not enough data Generative AI Not enough data Not enough data Sales Reports Not enough data Not enough data Performance Metrics Not enough data Not enough data "What If" Scenarios Not enough data Not enough data Customizable Reports Not enough data Not enough data Data Import/Export Not enough data Not enough data AI Copilot Not enough data Not enough data Graphical Data Presentation Not enough data Not enough data Drag & Drop Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Business Process Control Not enough data Not enough data Multi-Currency Not enough data Not enough data Pipeline Reports Not enough data Not enough data Outbound Call Tracking[Hide 51 FeaturesShow 51 Features](javascript:void(0);) Not enough data 8.6 222 Agentic AI - Outbound Call Tracking Autonomous Task Execution Not enough data 8.6(won by default) 39 Natural Language Interaction Not enough data 8.6(won by default) 40 Calling Record Calls Not enough data 8.5(won by default) 186 Generate Location Not enough data 8.4(won by default) 177 Call Types Not enough data 8.7(won by default) 186 Click-to-Call Not enough data 8.7(won by default) 184 Auto Dialer Not enough data 8.6(won by default) 45 Contacts Personalization Not enough data 8.8(won by default) 177 Information Locater Not enough data 8.7(won by default) 180 Record Prospect Data Not enough data 8.7(won by default) 182 Contact Management Not enough data Not enough data Insights Notes Not enough data 9.1(won by default) 190 Daily Summary Not enough data 8.9(won by default) 183 Automated Voicemails Not enough data 8.3(won by default) 179 Automated Emails Not enough data 8.5(won by default) 189 Sorts Prospects Not enough data 8.4(won by default) 183 Automated Note Taking Not enough data 8.7(won by default) 39 AI/Machine Learning Not enough data Not enough data Additional Functionality Meeting Management Not enough data Not enough data AI Copilot Not enough data Not enough data Reminders Not enough data Not enough data Recommendations Not enough data Not enough data Lead Distribution Not enough data Not enough data Workflow Management Not enough data Not enough data Performance Management Not enough data Not enough data Dashboard Not enough data Not enough data Email Management Not enough data Not enough data Lead Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Email Templates Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Customizable Fields Not enough data Not enough data Sales Pipeline Management Not enough data Not enough data Generative AI Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Call Monitoring Not enough data Not enough data Lead Capture Not enough data Not enough data Deal Management Not enough data Not enough data Call List Management Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Call Recording Not enough data Not enough data For Contact Centers Not enough data Not enough data CRM Not enough data Not enough data Data Management Not enough data Not enough data Calendar Management Not enough data Not enough data Chat/Messaging Not enough data Not enough data Lead Qualification Not enough data Not enough data API Not enough data Not enough data Task Management Not enough data Not enough data Interaction Tracking Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Sales Coaching[Hide 50 FeaturesShow 50 Features](javascript:void(0);) Not enough data 8.7 310 Agentic AI - Sales Coaching Multi-step Planning Not enough data 9.0(won by default) 20 Cross-system Integration Not enough data 8.9(won by default) 20 Adaptive Learning Not enough data 9.1(won by default) 20 Decision Making Not enough data 9.2(won by default) 20 AI/Machine Learning Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Training Knowledge Base Not enough data 8.8(won by default) 254 Coaching Materials Not enough data 8.8(won by default) 246 Playbook Creation Not enough data 8.5(won by default) 207 Video Record Not enough data 8.5(won by default) 242 Feedback Review Not enough data 8.7(won by default) 235 Scorecard Not enough data 8.6(won by default) 232 Coaching Card Not enough data 8.6(won by default) 213 Leaderboard Not enough data 8.6(won by default) 200 Real-Time Updates Not enough data 8.8(won by default) 225 Notifications Not enough data 8.9(won by default) 226 Competition Not enough data 8.7(won by default) 198 Generative AI AI Text Summarization Not enough data 7.6(won by default) 69 Generative AI Not enough data Not enough data Additional Functionality Performance Metrics Not enough data Not enough data Feedback Management Not enough data Not enough data AI Copilot Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Mobile Access Not enough data Not enough data Collaboration Tools Not enough data Not enough data Gamification Not enough data Not enough data Automatic Transcription Not enough data Not enough data Call Recording Not enough data Not enough data Sales Reports Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Commenting/Notes Not enough data Not enough data Built-in Course Authoring Not enough data Not enough data Learning Paths/Tracks Not enough data Not enough data Assessment Management Not enough data Not enough data Video Conferencing Not enough data Not enough data Conversation Intelligence Not enough data Not enough data Call Monitoring Not enough data Not enough data Goal Setting/Tracking Not enough data Not enough data Workflow Management Not enough data Not enough data Learning Management Not enough data Not enough data Content Management Not enough data Not enough data Training Management Not enough data Not enough data Document Management Not enough data Not enough data Content Library Not enough data Not enough data Recommendations Not enough data Not enough data Activity Dashboard Not enough data Not enough data Call Tracking Not enough data Not enough data Performance Management Not enough data Not enough data Onboarding Not enough data Not enough data Search/Filter Not enough data Not enough data Sales Enablement[Hide 81 FeaturesShow 81 Features](javascript:void(0);) Not enough data 8.3 445 Agentic AI - Sales Enablement Autonomous Task Execution Not enough data 8.0(won by default) 31 Natural Language Interaction Not enough data 8.0(won by default) 31 Proactive Assistance Not enough data 8.1(won by default) 31 Content Management Content Import Not enough data 8.3(won by default) 349 Content Creation Not enough data 8.1(won by default) 339 Templates Not enough data 8.2(won by default) 325 Advanced Search Not enough data 8.5(won by default) 315 Content Library Not enough data 8.3(won by default) 332 Email Management Not enough data Not enough data Customizable Templates Not enough data Not enough data Analytics Reporting Not enough data 8.7(won by default) 344 Alerts Not enough data 8.4(won by default) 342 Account-Based Engagement Not enough data 8.5(won by default) 224 Content Utilization Not enough data 8.3(won by default) 348 Prioritization Not enough data Not enough data Learning Management - Sales Enablement Sales Training Not enough data 8.3(won by default) 25 Sales Coaching Not enough data 8.3(won by default) 25 Sales Onboarding Not enough data 8.5(won by default) 25 Revenue Enablement - Sales Enablement Cross-Functional Alignment Not enough data 8.3(won by default) 25 AI and Automation Not enough data 8.1(won by default) 25 End-to-End Customer Journey Insights Not enough data 8.6(won by default) 24 Generative AI Not enough data Not enough data Additional Functionality Chat/Messaging Not enough data Not enough data Prospecting Tools Not enough data Not enough data Content Delivery Not enough data Not enough data Personalization Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Task Management Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Activity Tracking Not enough data Not enough data Third-Party Integrations Not enough data Not enough data API Not enough data Not enough data CRM Not enough data Not enough data Campaign Management Not enough data Not enough data Audio/Video Recording Not enough data Not enough data Collaboration Tools Not enough data Not enough data Appointment Scheduling Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Contact Database Not enough data Not enough data For Sales Teams/Organizations Not enough data Not enough data Lead Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Scheduling Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Email Tracking Not enough data Not enough data User Management Not enough data Not enough data Interaction Tracking Not enough data Not enough data Workflow Management Not enough data Not enough data Calendar Management Not enough data Not enough data Lead Capture Not enough data Not enough data Call Recording Not enough data Not enough data Template Management Not enough data Not enough data Customizable Branding Not enough data Not enough data Social Media Integration Not enough data Not enough data Content Management Not enough data Not enough data Performance Management Not enough data Not enough data Lead Nurturing Not enough data Not enough data Document Management Not enough data Not enough data Sales Trend Analysis Not enough data Not enough data Meeting Management Not enough data Not enough data Lead Qualification Not enough data Not enough data AI Copilot Not enough data Not enough data Video Support Not enough data Not enough data Microsoft Outlook Integration Not enough data Not enough data Audio File Management Not enough data Not enough data Engagement Tracking Not enough data Not enough data Contact Management Not enough data Not enough data Goal Management Not enough data Not enough data Sales Planning Not enough data Not enough data Mobile Access Not enough data Not enough data CRM Integration Not enough data Not enough data Pipeline Management Not enough data Not enough data Conversation Intelligence Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Gamification Not enough data Not enough data Lead Scoring Not enough data Not enough data Opportunity Management Not enough data Not enough data Microlearning Not enough data Not enough data Content Sharing Not enough data Not enough data Real-Time Data Not enough data Not enough data Workflow Automation Not enough data Not enough data Service Desk[Hide 61 FeaturesShow 61 Features](javascript:void(0);) 6.3 12 Not enough data Incident Management Automate Ticket Routing 7.6(won by default) 11 Not enough data Ticket Prioritization 7.3(won by default) 11 Not enough data Ticket Notifications 8.5(won by default) 11 Not enough data Knowledge Base 7.0(won by default) 11 Not enough data Knowledge Base/Ticket Integration 6.4(won by default) 12 Not enough data Real-Time Notifications Not enough data Not enough data Reporting Dashboards 7.3(won by default) 11 Not enough data Time Tracking 7.7(won by default) 11 Not enough data Surveys 6.5(won by default) 11 Not enough data Activity Tracking Not enough data Not enough data Access & Usability Mobile 6.5(won by default) 10 Not enough data Self Service 7.8(won by default) 9 Not enough data Active Directory 6.7(won by default) 9 Not enough data Multi-Channel Access 6.7(won by default) 9 Not enough data Mobile Access Not enough data Not enough data Agentic AI - Service Desk Autonomous Task Execution 4.2(won by default) 6 Not enough data Multi-step Planning 6.1(won by default) 6 Not enough data Cross-system Integration 5.0(won by default) 6 Not enough data Adaptive Learning 4.7(won by default) 6 Not enough data Natural Language Interaction 4.2(won by default) 6 Not enough data Proactive Assistance 4.4(won by default) 6 Not enough data Decision Making 4.7(won by default) 6 Not enough data Third-Party Integrations Not enough data Not enough data Additional Functionality Project Management Not enough data Not enough data Procurement Management Not enough data Not enough data CMDB Not enough data Not enough data AI Copilot Not enough data Not enough data Generative AI Not enough data Not enough data IT Risk Management Not enough data Not enough data Service Catalog Not enough data Not enough data Inventory Management Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Chat/Messaging Not enough data Not enough data Change Management Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Task Management Not enough data Not enough data Email Templates Not enough data Not enough data Benchmarking Not enough data Not enough data Localization Automation Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Customer Support Not enough data Not enough data Scheduled/Automated Reports Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Release & Deployment Not enough data Not enough data Email Management Not enough data Not enough data Contract/License Management Not enough data Not enough data Workflow Management Not enough data Not enough data Problem Management Not enough data Not enough data Analytics Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Configuration Management Not enough data Not enough data API Not enough data Not enough data IT Asset Management Not enough data Not enough data Remote Access/Control Not enough data Not enough data Live Chat Not enough data Not enough data Customizable Reports Not enough data Not enough data Incident Management Not enough data Not enough data Asset Lifecycle Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Customizable Templates Not enough data Not enough data Customizable Branding Not enough data Not enough data Show 5 feature categories with incomplete data Marketing Automation[Hide 106 FeaturesShow 106 Features](javascript:void(0);) Not enough data Not enough data Email Marketing Building and Personalizing Emails Not enough data Not enough data Sending Outbound Emails Not enough data Not enough data Manage Email Deliverability Not enough data Not enough data Automated Email Responses Not enough data Not enough data Online Marketing Landing Pages and Forms Not enough data Not enough data Dynamic Content Not enough data Not enough data A/B Testing Not enough data Not enough data Mobile Optimized Not enough data Not enough data Search Tracking and Optimization Not enough data Not enough data Conversion Rate Optimization Not enough data Not enough data Multivariate Testing Not enough data Not enough data Customizable Forms Not enough data Not enough data Lead Management Marketing Lead Database Not enough data Not enough data Data Quality Management Not enough data Not enough data Segmentation Not enough data Not enough data Lead Scoring and Grading Not enough data Not enough data Lead Nurturing Not enough data Not enough data Email Tracking Not enough data Not enough data Automated Alerts and Tasks Not enough data Not enough data CRM Lead Integration Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Real-Time Data Not enough data Not enough data Social Marketing Not enough data Not enough data Email Marketing Not enough data Not enough data Multi-Channel Marketing Not enough data Not enough data Conversion Tracking Not enough data Not enough data ROI Tracking Not enough data Not enough data Activity Tracking Not enough data Not enough data Engagement Tracking Not enough data Not enough data Campaign Segmentation Not enough data Not enough data Search Marketing Not enough data Not enough data SMS Marketing Not enough data Not enough data Website Visitor Tracking Not enough data Not enough data Campaign Management Program Management Not enough data Not enough data Event / Webinar Marketing Not enough data Not enough data Calendaring Not enough data Not enough data Budgeting Not enough data Not enough data Campaign Management Not enough data Not enough data Workflow Management Not enough data Not enough data Template Management Not enough data Not enough data Social Social Listening Not enough data Not enough data Social Sharing Not enough data Not enough data Social Campaigns Not enough data Not enough data Social Media Engagement Not enough data Not enough data Social Media Advertising Not enough data Not enough data Drip Campaigns Not enough data Not enough data Multi-Campaign Not enough data Not enough data Reporting & Analytics Basic Reporting Not enough data Not enough data Web Analytics Not enough data Not enough data ROI Analytics Not enough data Not enough data Revenue Analytics Not enough data Not enough data SEO / Keyword Analytics Not enough data Not enough data Behavior Analytics Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Campaign Analytics Not enough data Not enough data Website Analytics Not enough data Not enough data Visual Analytics Not enough data Not enough data Sales Analytics Not enough data Not enough data Platform Customization Not enough data Not enough data Workflow Capability Not enough data Not enough data User, Role, and Access Management Not enough data Not enough data Internationalization Not enough data Not enough data Sandbox / Test Environments Not enough data Not enough data Performance and Reliability Not enough data Not enough data Output Document Generation Not enough data Not enough data Lead Generation Not enough data Not enough data Content Management Not enough data Not enough data Lead Management Not enough data Not enough data List Management Not enough data Not enough data Mobile Access Not enough data Not enough data Agentic AI - Marketing Automation Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data Campaign Planning Not enough data Not enough data Integration Data Import & Export Tools Not enough data Not enough data Integration APIs Not enough data Not enough data Breadth of Partner Applications Not enough data Not enough data Social Media Integration Not enough data Not enough data Additional Functionality Social Promotion Not enough data Not enough data Customizable Branding Not enough data Not enough data Monitoring Not enough data Not enough data CRM Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Live Chat Not enough data Not enough data Customer Journey Mapping Not enough data Not enough data Generative AI Not enough data Not enough data Mass Texting Not enough data Not enough data Drag & Drop Not enough data Not enough data Email Templates Not enough data Not enough data Automated Scheduling Not enough data Not enough data Campaign Scheduling Not enough data Not enough data AI Copilot Not enough data Not enough data Social Media Monitoring Not enough data Not enough data Activity Dashboard Not enough data Not enough data Lead Capture Not enough data Not enough data Customizable Templates Not enough data Not enough data Marketing Automation Not enough data Not enough data Event Triggered Actions Not enough data Not enough data Marketing Calendar Not enough data Not enough data Customizable CTAs Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Data Import/Export Not enough data Not enough data Lead Qualification Not enough data Not enough data Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Third-Party Integrations Not enough data Not enough data To-Do List Not enough data Not enough data @mentions Not enough data Not enough data Single Sign On Not enough data Not enough data File Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Drag & Drop Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Prioritization Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Screen Sharing Not enough data Not enough data Content Management Not enough data Not enough data Brainstorming Not enough data Not enough data AI Copilot Not enough data Not enough data File Transfer Not enough data Not enough data Calendar Management Not enough data Not enough data Status Tracking Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Version Control Not enough data Not enough data Task Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Real Time Editing Not enough data Not enough data Communication Management Not enough data Not enough data Chat/Messaging Not enough data Not enough data Tagging Not enough data Not enough data Generative AI Not enough data Not enough data Assignment Management Not enough data Not enough data Task Scheduling Not enough data Not enough data Project Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Workflow Management Not enough data Not enough data Secure Data Storage Not enough data Not enough data File Sharing Not enough data Not enough data Document Storage Not enough data Not enough data Task Progress Tracking Not enough data Not enough data Discussions/Forums Not enough data Not enough data Commenting/Notes Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Contact Management Not enough data Not enough data Video Conferencing Not enough data Not enough data Progress Tracking Not enough data Not enough data Mobile Access Not enough data Not enough data API Not enough data Not enough data Document Management Not enough data Not enough data Customizable Branding Not enough data Not enough data Other IT Management[Hide 3 FeaturesShow 3 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Specialized or Emerging Capabilities Not enough data Not enough data Distinct IT & Software Development Functionality Not enough data Not enough data Niche Application Not enough data Not enough data Lead Generation[Hide 5 FeaturesShow 5 Features](javascript:void(0);) Not enough data Not enough data Lead Generation Lead Builder Not enough data Not enough data CRM Integration Not enough data Not enough data Marketing Automation Integration Not enough data Not enough data Social Media Integration Not enough data Not enough data Data Import & Export Tools Not enough data Not enough data Revenue AI Platforms[Hide 15 FeaturesShow 15 Features](javascript:void(0);) Not enough data Not enough data Agentic AI - Revenue AI Platforms Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Autonomous Task Execution Not enough data Not enough data Cross-system Integration Not enough data Not enough data Decision Making Not enough data Not enough data Adaptive Learning Not enough data Not enough data Platform - Revenue AI Platforms CRM Data Enrichment Not enough data 10.0(won by default) 5 Customer Data Capture Not enough data 10.0(won by default) 5 Conversation Intelligence Not enough data Not enough data Predictive Forecasting Not enough data Not enough data Actionable Insights Not enough data Not enough data Risk Flagging Not enough data Not enough data Workflow Orchestration Not enough data Not enough data Sales Coaching Not enough data Not enough data Pipeline & Deal Management Not enough data Not enough data User Insights Reviewers' Company Size [![ConnectWise PSA](https://images.g2crowd.com/uploads/product/hd_favicon/f30f7f8a7fd4546eea1a8ddceef59420/connectwise-psa.svg "ConnectWise PSA")](https://www.g2.com/products/connectwise-psa/reviews) ConnectWise PSA Small-Business(50 or fewer emp.) 66.1% Mid-Market(51-1000 emp.) 28.1% Enterprise(\> 1000 emp.) 5.8% [![Salesforce Sales Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-sales-formerly-salesforce-sales-cloud.svg "Salesforce Sales Cloud")](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) Salesforce Sales Cloud Small-Business(50 or fewer emp.) 20.5% Mid-Market(51-1000 emp.) 45.7% Enterprise(\> 1000 emp.) 33.7% Small-Business (50 or fewer emp.) 66.1% 20.5% Mid-Market (51-1000 emp.) 28.1% 45.7% Enterprise (\> 1000 emp.) 5.8% 33.7% Reviewers' Industry [![ConnectWise PSA](https://images.g2crowd.com/uploads/product/hd_favicon/f30f7f8a7fd4546eea1a8ddceef59420/connectwise-psa.svg "ConnectWise PSA")](https://www.g2.com/products/connectwise-psa/reviews) ConnectWise PSA Information Technology and Services 60.6% Computer & Network Security 8.1% Computer Networking 5.1% Computer Software 4.0% Telecommunications 3.2% Other 19.0% [![Salesforce Sales Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-sales-formerly-salesforce-sales-cloud.svg "Salesforce Sales Cloud")](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) Salesforce Sales Cloud Computer Software 13.1% Information Technology and Services 11.8% Financial Services 7.0% Marketing and Advertising 4.8% Non-Profit Organization Management 3.0% Other 60.3% FAQs ## ConnectWise PSA vs Salesforce Sales Cloud FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between Agentforce Sales vs ConnectWise PSA? Agentforce Sales stands out for its higher G2 rating, stronger support and setup scores, and a focus on sales automation, while ConnectWise PSA is recognized for its integration capabilities and comprehensive ticketing features. | [Agentforce Sales](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) | [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) | | --- | --- | | 4.4/5 (25,876 reviews) | 4.0/5 (583 reviews) | | Mid-Market | Small-Business | | 7.8 | 6.6 | | 8.1 | 7.5 | | Highly customizable sales automation and AI-powered insights | Comprehensive ticketing and integration with major MSP tools | ### How do the pricing models of Agentforce Sales and ConnectWise PSA compare? Agentforce Sales is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to ConnectWise PSA. - **Agentforce Sales:** In recent reviews, buyers note that while the platform can become expensive as features and users scale, they feel the value is justified by its breadth, automation, and reporting capabilities. - **ConnectWise PSA:** Reviewers mention that the product is priced at the higher end of the market and that its cost is a consideration, especially for smaller organizations. - **Switching reasons:** Recent reviews cite switching to Agentforce Sales for its unified platform and automation, while ConnectWise PSA is chosen for its all-in-one ticketing and integration with MSP tools. ### What are the best alternatives to Agentforce Sales and ConnectWise PSA? The top three alternatives to Agentforce Sales and ConnectWise PSA are Autotask, Clari, and Salesloft. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Agentforce Sales](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) | 4.4/5 (25,876 reviews) | Mid-Market | Can become expensive as features scale | Highly customizable sales automation and AI-powered insights | | [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) | 4.0/5 (583 reviews) | Small-Business | Priced at the higher end of the market | Comprehensive ticketing and integration with major MSP tools | | [Autotask](https://www.g2.com/products/autotask/reviews) | 4.3/5 (632 reviews) | Small-Business | โ€” | Strong ticketing and project management for MSPs | | [Clari](https://www.g2.com/products/clari/reviews) | 4.6/5 (5,610 reviews) | Enterprise | โ€” | Pipeline management and forecasting accuracy | | [Salesloft](https://www.g2.com/products/salesloft/reviews) | 4.5/5 (4,287 reviews) | Mid-Market | โ€” | Sales engagement and workflow automation | ### Which CRM features should I prioritize when comparing Agentforce Sales and ConnectWise PSA? Buyers should prioritize reporting, automation, integration capabilities, customization, and ease of setup when comparing Agentforce Sales and ConnectWise PSA. - **Reporting:** Agentforce Sales is frequently praised for its reporting and dashboard capabilities, while ConnectWise PSA is noted for simple reporting but with some limitations in advanced customization. - **Automation:** Agentforce Sales offers AI-powered automation and workflow tools, with reviewers highlighting automation as a key benefit; ConnectWise PSA is also recognized for automation, especially in ticketing and billing workflows. - **Integration capabilities:** Agentforce Sales integrates with tools like Jira and Google Workspace, while ConnectWise PSA is cited in 21+ reviews for integration with major MSP tools and third-party applications. - **Customization:** Both products are highly customizable, with ConnectWise PSA receiving 10+ all-time mentions for customizability and Agentforce Sales noted for its flexible configuration and workflow tailoring. - **Ease of setup:** Agentforce Sales scores 7.8 and ConnectWise PSA 6.6 on Ease of Setup, indicating a smoother implementation experience for Agentforce Sales. ### What are the pros and cons of Agentforce Sales vs ConnectWise PSA? Agentforce Sales is strongest in sales automation and AI-powered insights, while ConnectWise PSA excels in ticketing and integration for MSPs. - **Agentforce Sales strengths:** Highly customizable sales automation, AI-powered recommendations, unified customer data, robust reporting, and workflow automation. - **Agentforce Sales trade-offs:** Steep learning curve, complexity for new users, higher licensing costs as features scale, and advanced customization may require technical expertise. - **ConnectWise PSA strengths:** Comprehensive ticketing, strong integration with MSP tools, high customizability (10+ all-time mentions), and automation for billing and workflows. - **ConnectWise PSA trade-offs:** Steep learning curve (24 all-time mentions), complex usability (15 all-time mentions), performance issues, and higher pricing noted by reviewers. ### Is Agentforce Sales or ConnectWise PSA better for small businesses? ConnectWise PSA is better suited for small businesses, as its largest reviewer segment is Small-Business and reviewers highlight its fit for MSPs and IT service providers. - **Agentforce Sales:** Largest segment is Mid-Market; reviewers note its scalability and advanced features, but mention higher costs and complexity for smaller teams. - **ConnectWise PSA:** Largest segment is Small-Business; reviewers highlight its all-in-one ticketing, integration, and suitability for small MSPs and IT service operations. ### Which CRM platform has better integrations? ConnectWise PSA is favored for integrations, with more reviewer-cited mentions and a focus on MSP tool compatibility. - **Agentforce Sales:** Reviewers mention integrations with Jira and Google Workspace, with positive sentiment around connecting sales and marketing workflows. - **ConnectWise PSA:** 21+ G2 reviews mention its integration with major MSP tools, and 16+ reviews cite integrations as a core strength, including RMM, accounting, and phone systems. ### How do Agentforce Sales and ConnectWise PSA compare on customer support? Agentforce Sales scores higher on Quality of Support (8.1 vs 7.5), indicating a material advantage over ConnectWise PSA. - **Agentforce Sales:** Reviewers describe support as responsive and helpful, though some note challenges with account management and post-sale support continuity. - **ConnectWise PSA:** Support is cited as a strength in 13 all-time reviews, but 16 all-time reviews mention poor customer support, with recent feedback highlighting slow response times and the need for better documentation. ### Which is easier to implement, Agentforce Sales or ConnectWise PSA? Agentforce Sales is easier to implement, with a 1.2-point higher Ease of Setup score (7.8 vs 6.6). - **Agentforce Sales:** Reviewers consistently describe a smooth initial setup, straightforward onboarding, and easy configuration for standard use cases, though advanced customization may require technical expertise. - **ConnectWise PSA:** Reviewers note a steeper learning curve, more complex setup, and the need for dedicated resources or consultants for optimal configuration, especially for advanced workflows. ### Which product has better Reporting? Agentforce Sales is favored for Reporting, with reviewers highlighting its robust dashboards and analytics capabilities. - **Agentforce Sales:** Reporting is frequently cited as a strength, with reviewers praising customizable dashboards, real-time analytics, and pipeline visibility; Meets Requirements score is 8.8. - **ConnectWise PSA:** Reviewers note simple reporting and dashboarding as benefits, but mention limitations in advanced customization; Meets Requirements score is 8.4. 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