Compare ConnectWise Integrated Expert Services and osTicket 
Featured Products
At a Glance
Market Segments
Small-Business (64.3% of reviews)
Small-Business (56.8% of reviews)
Pros & Cons
Not enough data
Not enough data
Entry-Level Pricing
No pricing available
No pricing available
ConnectWise Integrated Expert Services
Star Rating
(19)4.0 out of 5
Market Segments
Small-Business (64.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about ConnectWise Integrated Expert ServicesosTicket
Star Rating
(44)4.4 out of 5
Market Segments
Small-Business (56.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Browse all 2 pricing plansConnectWise Integrated Expert Services vs osTicket
When assessing the two solutions, reviewers found osTicket easier to use, set up, and administer. Reviewers also preferred doing business with osTicket overall.
- Reviewers felt that osTicket meets the needs of their business better than ConnectWise Integrated Expert Services.
- When comparing quality of ongoing product support, reviewers felt that ConnectWise Integrated Expert Services is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of osTicket over ConnectWise Integrated Expert Services.
Pricing
Entry-Level Pricing
ConnectWise Integrated Expert Services
No pricing availableosTicket
No pricing availableFree Trial
ConnectWise Integrated Expert Services
No trial information availableosTicket
No trial information availableRatings
Meets Requirements
7.6
9
8.8
41
Ease of Use
7.8
10
8.2
41
Ease of Setup
7.3
8
8.0
29
Ease of Admin
7.9
7
8.3
29
Quality of Support
7.4
9
6.9
27
Has the product been a good partner in doing business?
7.7
8
8.4
24
Product Direction (% positive)
6.5
10
8.8
39
Features by Category
Ticket and Case Management
8.0
9
|
Verified
8.6
32
|
Verified
7.8
9
|
Verified
8.7
32
|
Verified
7.1
8
|
Verified
8.0
31
|
Verified
7.9
8
8.4
29
|
Verified
6.7
6
8.0
24
7.5
8
7.7
30
9.2
6
8.3
31
|
Verified
9.4
6
7.3
17
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
7.3
8
|
Verified
8.1
24
|
Verified
7.8
9
9.0
27
8.1
7
5.3
10
|
Verified
7.3
5
5.3
10
6.9
6
4.0
7
Platform
7.2
6
5.4
16
9.0
7
|
Verified
7.1
23
|
Verified
9.3
7
|
Verified
8.8
25
|
Verified
7.4
7
|
Verified
6.8
13
|
Verified
7.2
9
|
Verified
7.2
26
|
Verified
8.1
8
|
Verified
7.8
27
|
Verified
Agentic AI - AWS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ConnectWise Integrated Expert Services and osTicket are categorized as Help Desk
Unique Categories
ConnectWise Integrated Expert Services has no unique categories
osTicket is categorized as AWS Marketplace
Reviews
Reviewers' Company Size
ConnectWise Integrated Expert Services
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
osTicket
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
64.3%
Printing
7.1%
Marketing and Advertising
7.1%
Education Management
7.1%
Computer Networking
7.1%
Other
7.1%
Information Technology and Services
22.7%
Education Management
13.6%
Computer Software
11.4%
Telecommunications
4.5%
Retail
4.5%
Other
43.2%
Alternatives
Discussions
ConnectWise Integrated Expert Services has no discussions with answers
What is ticket support system?
1 Comment
NO
TicketSupport is OSTicket’s Software as a Service. Where as, OSTicket is typically self-hosted. Read more
osTicket has no more discussions with answers
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