Compare ConnectWise Integrated Expert Services and ConnectWise PSA 
At a Glance
Market Segments
Small-Business (64.3% of reviews)
Small-Business (67.2% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
ConnectWise Integrated Expert Services
Star Rating
(19)4.0 out of 5
Market Segments
Small-Business (64.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about ConnectWise Integrated Expert ServicesConnectWise PSA
Star Rating
(524)3.9 out of 5
Market Segments
Small-Business (67.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ConnectWise PSAConnectWise Integrated Expert Services vs ConnectWise PSA
When assessing the two solutions, reviewers found ConnectWise Integrated Expert Services easier to use, set up, and administer. Reviewers also preferred doing business with ConnectWise Integrated Expert Services overall.
- Reviewers felt that ConnectWise PSA meets the needs of their business better than ConnectWise Integrated Expert Services.
- When comparing quality of ongoing product support, reviewers felt that ConnectWise Integrated Expert Services is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of ConnectWise PSA over ConnectWise Integrated Expert Services.
Pricing
Entry-Level Pricing
ConnectWise Integrated Expert Services
No pricing availableConnectWise PSA
No pricing availableFree Trial
ConnectWise Integrated Expert Services
No trial information availableConnectWise PSA
No trial information availableRatings
Meets Requirements
7.6
9
8.3
441
Ease of Use
7.8
10
7.2
448
Ease of Setup
7.3
8
6.2
231
Ease of Admin
7.9
7
7.1
214
Quality of Support
7.4
9
7.3
413
Has the product been a good partner in doing business?
7.7
8
7.4
212
Product Direction (% positive)
6.5
10
6.9
432
Features by Category
Sales Force Automation
Not enough data
8.5
137
|
Verified
Not enough data
7.9
95
|
Verified
Not enough data
7.8
125
|
Verified
Not enough data
8.3
139
|
Verified
Not enough data
7.6
101
|
Verified
Not enough data
8.3
128
Not enough data
8.0
114
|
Verified
Not enough data
8.1
114
|
Verified
Not enough data
8.4
124
|
Verified
Marketing Automation
Not enough data
7.3
85
|
Verified
Not enough data
7.2
88
|
Verified
Not enough data
7.4
94
|
Verified
Not enough data
7.4
76
|
Verified
Customer Support
Not enough data
8.4
127
Not enough data
7.6
125
|
Verified
Not enough data
7.7
119
Not enough data
7.5
82
Not enough data
7.9
108
Reporting & Analytics
Not enough data
7.5
139
|
Verified
Not enough data
7.3
137
|
Verified
Not enough data
7.5
112
Mobile & Social
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
6.8
95
|
Verified
Platform
Not enough data
7.4
81
Not enough data
7.9
86
Not enough data
8.2
86
Not enough data
7.6
53
Not enough data
7.3
57
Not enough data
7.0
74
Not enough data
8.0
83
Not enough data
7.3
77
Integration
Not enough data
7.7
79
Not enough data
8.0
78
Not enough data
8.5
75
Generative AI
Not enough data
Not enough data
Agentic AI - CRM
Not enough data
6.1
6
Not enough data
5.3
6
Not enough data
6.1
6
Not enough data
5.3
6
Not enough data
5.8
6
Not enough data
5.3
6
Not enough data
6.4
6
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Online Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Ticket and Case Management
8.0
9
|
Verified
8.5
234
7.8
9
|
Verified
8.3
230
7.1
8
|
Verified
8.3
227
7.9
8
8.4
214
6.7
6
8.1
201
7.5
8
7.8
216
9.2
6
8.3
224
9.4
6
8.4
167
Generative AI
Not enough data
6.3
9
Not enough data
6.1
9
Agentic AI - Help Desk
Not enough data
4.4
6
Not enough data
4.4
6
Not enough data
4.7
6
Communication Channels
7.3
8
|
Verified
7.6
178
7.8
9
8.5
212
8.1
7
7.7
137
7.3
5
7.1
109
6.9
6
7.5
77
Platform
7.2
6
6.5
85
9.0
7
|
Verified
7.7
96
9.3
7
|
Verified
8.4
104
7.4
7
|
Verified
7.8
92
7.2
9
|
Verified
7.5
195
8.1
8
|
Verified
7.5
203
Customer Management
Not enough data
7.3
48
Not enough data
6.9
49
Not enough data
5.7
44
Not enough data
6.7
51
Project Management
Not enough data
6.6
49
Not enough data
6.6
49
Not enough data
6.6
48
Not enough data
7.2
50
Accounting
Not enough data
6.7
48
Not enough data
7.3
49
Not enough data
6.8
47
Not enough data
6.6
44
Not enough data
6.5
44
Portfolio Management
Not enough data
6.1
44
Not enough data
6.0
43
Not enough data
6.1
43
Not enough data
6.2
42
Analytics
Not enough data
6.0
44
Not enough data
6.6
49
Not enough data
6.1
47
Administration
Not enough data
7.2
49
Not enough data
7.5
50
Not enough data
7.4
47
Platform
Not enough data
7.0
45
Not enough data
6.2
42
Not enough data
6.9
48
Not enough data
5.6
46
Not enough data
4.8
43
Generative AI
Not enough data
4.2
28
Not enough data
4.3
28
Artificial Intelligence - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
7.6
11
Not enough data
7.3
11
Not enough data
8.5
11
Not enough data
7.0
11
Not enough data
6.5
11
Reporting
Not enough data
7.3
11
Not enough data
7.7
11
Not enough data
6.5
11
Access & Usability
Not enough data
6.5
10
Not enough data
7.8
9
Not enough data
6.7
9
Not enough data
6.7
9
Agentic AI - Service Desk
Not enough data
4.2
6
Not enough data
6.1
6
Not enough data
5.0
6
Not enough data
4.7
6
Not enough data
4.2
6
Not enough data
4.4
6
Not enough data
4.7
6
Categories
Categories
Shared Categories
ConnectWise Integrated Expert Services and ConnectWise PSA are categorized as Help Desk
Unique Categories
ConnectWise Integrated Expert Services has no unique categories
ConnectWise PSA is categorized as CRM, Professional Services Automation, Service Desk, and Marketing Automation
Reviews
Reviewers' Company Size
ConnectWise Integrated Expert Services
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ConnectWise PSA
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
64.3%
Printing
7.1%
Marketing and Advertising
7.1%
Education Management
7.1%
Computer Networking
7.1%
Other
7.1%
Information Technology and Services
59.1%
Computer & Network Security
8.8%
Computer Networking
5.4%
Computer Software
4.2%
Telecommunications
3.2%
Other
19.2%
Alternatives
Discussions
ConnectWise Integrated Expert Services has no discussions with answers
What applications does this tie to in order to maximimize use of other programs?
1 Comment
GG
I am not familiar with the programs you mention, but we somehow integrated with Hubspot for our sales and marketing teams. I was not part of the integration...Read more
ConnectWise PSA has no more discussions with answers
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