# ConnectWise Integrated Expert Services vs ConnectWise PSA Comparison
---
## AI Generated Summary
- **G2 reviewers report** that ConnectWise PSA excels in its ticketing system, which is described as "very complete" with extensive integrations and customization options. Users appreciate the ability to tailor boards, tickets, and projects to their specific needs, making it a robust choice for service desk operations.
- **Users say** that ConnectWise Integrated Expert Services offers a comprehensive suite of features that work seamlessly together, including helpdesk, security, and NOC services. This integration is particularly beneficial for businesses looking for a multi-application support system under a single platform.
- **Reviewers mention** that the implementation process for ConnectWise PSA is straightforward, with many users finding it easy to assign staff to tickets. This ease of setup contributes to a smoother onboarding experience, which is crucial for teams looking to get up and running quickly.
- **According to verified reviews** , ConnectWise Integrated Expert Services benefits from a vast customer base, allowing it to draw on a wide range of experiences and solutions. Users highlight the platform's ability to address diverse problems across various platforms, showcasing its adaptability.
- **G2 reviewers note** that while ConnectWise PSA has a strong focus on ticket creation and response automation, some users feel it could improve in areas like mobile user support. This feedback suggests that while the desktop experience is robust, mobile functionality may not be as strong.
- **Users highlight** that ConnectWise Integrated Expert Services shines in ticket collaboration and user management, with high scores in these areas. This makes it a favorable option for teams that prioritize collaboration and need effective role and access management features.



| | ConnectWise Integrated Expert Services | ConnectWise PSA | 
|---|---|---|
| **Star Rating** | 4.0 out of 5 | 4.0 out of 5 | 
| **Total Reviews** | 19 | 582 | 
| **Largest Market Segment** | Small-Business (64.3% of reviews) | Small-Business (66.1% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### ConnectWise Integrated Expert Services

**Not enough data**

### ConnectWise PSA

Pros:
- Ease of Use (36 reviews)
- Integration (21 reviews)

Cons:
- Learning Curve (24 reviews)
- Poor Customer Support (16 reviews)

---
## Ratings Comparison
| Rating | ConnectWise Integrated Expert Services | ConnectWise PSA | 
|---|---|---|
  | **Meets Requirements** | 7.6 (9 reviews) | 8.4 (489 reviews) | 
  | **Ease of Use** | 7.8 (10 reviews) | 7.4 (497 reviews) | 
  | **Ease of Setup** | 7.3 (8 reviews) | 6.6 (268 reviews) | 
  | **Ease of Admin** | 7.9 (7 reviews) | 7.4 (247 reviews) | 
  | **Quality of Support** | 7.4 (9 reviews) | 7.5 (456 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.7 (8 reviews) | 7.7 (243 reviews) | 
  | **Product Direction (% positive)** | 6.5 (10 reviews) | 7.2 (480 reviews) | 

---
## Pricing

### ConnectWise Integrated Expert Services

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### ConnectWise PSA

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise Integrated Expert Services** | N/A | N/A |
| **ConnectWise PSA** | 7.3/10 | 169 |

#### Sales Force Automation

| Feature | ConnectWise Integrated Expert Services | ConnectWise PSA | 
|---|---|---|
| **Contact & Account Management** | Not enough data | 8.5 (137 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | Not enough data | 7.9 (95 reviews) ✓ Verified | 
| **Opportunity & Pipeline Mgmt.** | Not enough data | 7.8 (125 reviews) ✓ Verified | 
| **Task / Activity Management** | Not enough data | 8.3 (139 reviews) ✓ Verified | 
| **Territory & Quota Management** | Not enough data | 7.6 (101 reviews) ✓ Verified | 
| **Desktop Integration** | Not enough data | 8.3 (128 reviews) | 
| **Product & Price List Management** | Not enough data | 8.0 (114 reviews) ✓ Verified | 
| **Quote & Order Management** | Not enough data | 8.1 (114 reviews) ✓ Verified | 
| **Customer Contract Management** | Not enough data | 8.4 (124 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | ConnectWise Integrated Expert Services | ConnectWise PSA | 
|---|---|---|
| **Email Marketing** | Not enough data | 7.3 (85 reviews) ✓ Verified | 
| **Campaign Management** | Not enough data | 7.2 (88 reviews) ✓ Verified | 
| **Lead Management** | Not enough data | 7.4 (94 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | Not enough data | 7.4 (76 reviews) ✓ Verified | 

#### Customer Support

| Feature | ConnectWise Integrated Expert Services | ConnectWise PSA | 
|---|---|---|
| **Case Management** | Not enough data | 8.4 (127 reviews) | 
| **Customer Support Portal** | Not enough data | 7.6 (125 reviews) ✓ Verified | 
| **Knowledge Base** | Not enough data | 7.7 (119 reviews) | 
| **Call Center Features** | Not enough data | 7.5 (82 reviews) | 
| **Support Analytics** | Not enough data | 7.9 (108 reviews) | 

#### Reporting & Analytics

| Feature | ConnectWise Integrated Expert Services | ConnectWise PSA | 
|---|---|---|
| **Reporting** | Not enough data | 7.5 (139 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 7.3 (137 reviews) ✓ Verified | 
| **Forecasting** | Not enough data | 7.5 (112 reviews) | 

#### Mobile & Social

| Feature | ConnectWise Integrated Expert Services | ConnectWise PSA | 
|---|---|---|
| **Social Collaboration Features** | Not enough data | Feature Not Available | 
| **Social Network Integration** | Not enough data | Feature Not Available | 
| **Mobile User Support** | Not enough data | 6.8 (95 reviews) ✓ Verified | 

#### Platform

| Feature | ConnectWise Integrated Expert Services | ConnectWise PSA | 
|---|---|---|
| **Customization** | Not enough data | 7.4 (81 reviews) | 
| **Workflow Capability** | Not enough data | 7.9 (86 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.2 (86 reviews) | 
| **Internationalization** | Not enough data | 7.6 (53 reviews) | 
| **Sandbox / Test Environments** | Not enough data | 7.3 (57 reviews) | 
| **Document & Content Mgmt.** | Not enough data | 7.0 (74 reviews) | 
| **Performance and Reliability** | Not enough data | 8.0 (83 reviews) | 
| **Output Document Generation** | Not enough data | 7.3 (77 reviews) | 

#### Integration

| Feature | ConnectWise Integrated Expert Services | ConnectWise PSA | 
|---|---|---|
| **Data Import & Export Tools** | Not enough data | 7.7 (79 reviews) | 
| **Integration APIs** | Not enough data | 8.0 (78 reviews) | 
| **Breadth of Partner Applications** | Not enough data | 8.5 (75 reviews) | 

#### Generative AI

| Feature | ConnectWise Integrated Expert Services | ConnectWise PSA | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - CRM

| Feature | ConnectWise Integrated Expert Services | ConnectWise PSA | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.1 (6 reviews) | 
| **Multi-step Planning** | Not enough data | 5.3 (6 reviews) | 
| **Cross-system Integration** | Not enough data | 6.1 (6 reviews) | 
| **Adaptive Learning** | Not enough data | 5.3 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 5.8 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 5.3 (6 reviews) | 
| **Decision Making** | Not enough data | 6.4 (6 reviews) | 

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise Integrated Expert Services** | N/A | N/A |
| **ConnectWise PSA** | N/A | N/A |

#### Email Marketing

| Feature | ConnectWise Integrated Expert Services | ConnectWise PSA | 
|---|---|---|
| **Building and Personalizing Emails** | Not enough data | Not enough data | 
| **Sending Outbound Emails** | Not enough data | Not enough data | 
| **Manage Email Deliverability** | Not enough data | Not enough data | 
| **Automated Email Responses** | Not enough data | Not enough data | 

#### Online Marketing

| Feature | ConnectWise Integrated Expert Services | ConnectWise PSA | 
|---|---|---|
| **Landing Pages and Forms** | Not enough data | Not enough data | 
| **Dynamic Content** | Not enough data | Not enough data | 
| **A/B Testing** | Not enough data | Not enough data | 
| **Mobile Optimized** | Not enough data | Not enough data | 
| **Search Tracking and Optimization** | Not enough data | Not enough data | 

#### Lead Management

| Feature | ConnectWise Integrated Expert Services | ConnectWise PSA | 
|---|---|---|
| **Marketing Lead Database** | Not enough data | Not enough data | 
| **Data Quality Management** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Lead Scoring and Grading** | Not enough data | Not enough data | 
| **Lead Nurturing** | Not enough data | Not enough data | 
| **Online Behavior Tracking** | Not enough data | Not enough data | 
| **Automated Alerts and Tasks** | Not enough data | Not enough data | 
| **CRM Lead Integration** | Not enough data | Not enough data | 

#### Campaign Management

| Feature | ConnectWise Integrated Expert Services | ConnectWise PSA | 
|---|---|---|
| **Program Management** | Not enough data | Not enough data | 
| **Event / Webinar Marketing** | Not enough data | Not enough data | 
| **Calendaring** | Not enough data | Not enough data | 
| **Budgeting** | Not enough data | Not enough data | 

#### Social

| Feature | ConnectWise Integrated Expert Services | ConnectWise PSA | 
|---|---|---|
| **Social Listening** | Not enough data | Not enough data | 
| **Social Sharing** | Not enough data | Not enough data | 
| **Social Campaigns** | Not enough data | Not enough data | 
| **Social Media Engagement** | Not enough data | Not enough data | 
| **Social Media Advertising** | Not enough data | Not enough data | 

#### Reporting & Analytics

| Feature | ConnectWise Integrated Expert Services | ConnectWise PSA | 
|---|---|---|
| **Basic Reporting** | Not enough data | Not enough data | 
| **Web Analytics** | Not enough data | Not enough data | 
| **ROI Analytics** | Not enough data | Not enough data | 
| **Revenue Analytics** | Not enough data | Not enough data | 
| **SEO / Keyword Analytics** | Not enough data | Not enough data | 

#### Platform

| Feature | ConnectWise Integrated Expert Services | ConnectWise PSA | 
|---|---|---|
| **Customization ** | Not enough data | Not enough data | 
| **Workflow Capability** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Output Document Generation** | Not enough data | Not enough data | 

#### Agentic AI - Marketing Automation

| Feature | ConnectWise Integrated Expert Services | ConnectWise PSA | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Integration

| Feature | ConnectWise Integrated Expert Services | ConnectWise PSA | 
|---|---|---|
| **Data Import & Export Tools** | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | 

### Business Intelligence

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise Integrated Expert Services** | N/A | N/A |
| **ConnectWise PSA** | 9.5/10 | 9 |

#### Reports

| Feature | ConnectWise Integrated Expert Services | ConnectWise PSA | 
|---|---|---|
| **Reports Interface** | Not enough data | 9.2 (8 reviews) | 
| **Steps to Answer** | Not enough data | 9.5 (7 reviews) | 
| **Graphs and Charts** | Not enough data | 9.6 (8 reviews) | 
| **Score Cards** | Not enough data | 9.6 (8 reviews) | 
| **Dashboards** | Not enough data | 9.8 (9 reviews) | 

#### Self Service 

| Feature | ConnectWise Integrated Expert Services | ConnectWise PSA | 
|---|---|---|
| **Calculated Fields** | Not enough data | Not enough data | 
| **Data Column Filtering** | Not enough data | Not enough data | 
| **Data Discovery** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Collaboration / Workflow** | Not enough data | Not enough data | 
| **Automodeling** | Not enough data | Not enough data | 

#### Advanced Analytics

| Feature | ConnectWise Integrated Expert Services | ConnectWise PSA | 
|---|---|---|
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Big Data Services** | Not enough data | Not enough data | 

#### Building Reports

| Feature | ConnectWise Integrated Expert Services | ConnectWise PSA | 
|---|---|---|
| **Data Transformation** | Not enough data | Not enough data | 
| **Data Modeling** | Not enough data | Not enough data | 
| **WYSIWYG Report Design** | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | 

#### Platform

| Feature | ConnectWise Integrated Expert Services | ConnectWise PSA | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | 

### Data Visualization

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise Integrated Expert Services** | N/A | N/A |
| **ConnectWise PSA** | 9.5/10 | 9 |

#### Reports

| Feature | ConnectWise Integrated Expert Services | ConnectWise PSA | 
|---|---|---|
| **Reports Interface** | Not enough data | 9.2 (8 reviews) | 
| **Steps to Answer** | Not enough data | 9.5 (7 reviews) | 
| **Graphs and Charts** | Not enough data | 9.6 (8 reviews) | 
| **Score Cards** | Not enough data | 9.6 (8 reviews) | 
| **Dashboards** | Not enough data | 9.8 (9 reviews) | 

#### Reports

| Feature | ConnectWise Integrated Expert Services | ConnectWise PSA | 
|---|---|---|
| **Reports Interface** | Not enough data | Not enough data | 
| **Share Reports** | Not enough data | Not enough data | 
| **Steps to Answer** | Not enough data | Not enough data | 

#### Generative AI

| Feature | ConnectWise Integrated Expert Services | ConnectWise PSA | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Visualization

| Feature | ConnectWise Integrated Expert Services | ConnectWise PSA | 
|---|---|---|
| **Graphs and Charts** | Not enough data | Not enough data | 
| **Score Cards** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Formats** | Not enough data | Not enough data | 

#### Data Updates

| Feature | ConnectWise Integrated Expert Services | ConnectWise PSA | 
|---|---|---|
| **Historical Snapshots** | Not enough data | Not enough data | 
| **Real-Time Updating** | Not enough data | Not enough data | 

#### Collaboration

| Feature | ConnectWise Integrated Expert Services | ConnectWise PSA | 
|---|---|---|
| **Sharing** | Not enough data | Not enough data | 
| **Co-Editing** | Not enough data | Not enough data | 
| **Devices** | Not enough data | Not enough data | 

#### Data Updates

| Feature | ConnectWise Integrated Expert Services | ConnectWise PSA | 
|---|---|---|
| **Historical Snapshots** | Not enough data | Not enough data | 
| **Real-Time Updating** | Not enough data | Not enough data | 
| **Email Reports** | Not enough data | Not enough data | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise Integrated Expert Services** | 7.9/10 | 13 |
| **ConnectWise PSA** | 7.3/10 | 264 |

#### Ticket and Case Management

| Feature | ConnectWise Integrated Expert Services | ConnectWise PSA | 
|---|---|---|
| **Ticket creation user experience** | 8.0 (9 reviews) ✓ Verified | 8.6 (235 reviews) | 
| **Ticket response user experience** | 7.8 (9 reviews) ✓ Verified | 8.3 (231 reviews) | 
| **Workflow** | 7.1 (8 reviews) ✓ Verified | 8.3 (228 reviews) | 
| **Response Automation** | 7.9 (8 reviews) | 8.4 (215 reviews) | 
| **SLA Management** | 6.7 (6 reviews) | 8.1 (201 reviews) | 
| **Attachments/Screencasts** | 7.5 (8 reviews) | 7.7 (217 reviews) | 
| **Ticket Collaboration** | 9.2 (6 reviews) | 8.3 (225 reviews) | 
| **Customer and Contacts Database** | 9.4 (6 reviews) | 8.4 (167 reviews) | 

#### Generative AI

| Feature | ConnectWise Integrated Expert Services | ConnectWise PSA | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.3 (9 reviews) | 
| **AI Text Summarization** | Not enough data | 6.1 (9 reviews) | 

#### Agentic AI - Help Desk

| Feature | ConnectWise Integrated Expert Services | ConnectWise PSA | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 4.4 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 4.4 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 4.7 (6 reviews) | 

#### Communication Channels

| Feature | ConnectWise Integrated Expert Services | ConnectWise PSA | 
|---|---|---|
| **Customer Portal** | 7.3 (8 reviews) ✓ Verified | 7.6 (178 reviews) | 
| **Email to Case** | 7.8 (9 reviews) | 8.5 (212 reviews) | 
| **Chat/Live Support** | 8.1 (7 reviews) | 7.7 (137 reviews) | 
| **Social Integration** | 7.3 (5 reviews) | 7.1 (109 reviews) | 
| **Voice** | 6.9 (6 reviews) | 7.5 (77 reviews) | 

#### Platform

| Feature | ConnectWise Integrated Expert Services | ConnectWise PSA | 
|---|---|---|
| **Mobile User Support** | 7.2 (6 reviews) | 6.5 (86 reviews) | 
| **Customization ** | 9.0 (7 reviews) ✓ Verified | 7.7 (96 reviews) | 
| **User, Role, and Access Management** | 9.3 (7 reviews) ✓ Verified | 8.4 (105 reviews) | 
| **Integration** | 7.4 (7 reviews) ✓ Verified | 7.8 (94 reviews) | 
| **Reporting** | 7.2 (9 reviews) ✓ Verified | 7.5 (195 reviews) | 
| **Dashboards** | 8.1 (8 reviews) ✓ Verified | 7.5 (203 reviews) | 

### Professional Services Automation

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise Integrated Expert Services** | N/A | N/A |
| **ConnectWise PSA** | 6.4/10 | 53 |

#### Customer Management

| Feature | ConnectWise Integrated Expert Services | ConnectWise PSA | 
|---|---|---|
| **Customer Profiles** | Not enough data | 7.3 (48 reviews) | 
| **Sales** | Not enough data | 6.9 (49 reviews) | 
| **Marketing** | Not enough data | 5.7 (44 reviews) | 
| **Client Portal** | Not enough data | 6.7 (51 reviews) | 

#### Project Management

| Feature | ConnectWise Integrated Expert Services | ConnectWise PSA | 
|---|---|---|
| **Project Planning** | Not enough data | 6.6 (49 reviews) | 
| **Project Tracking** | Not enough data | 6.6 (49 reviews) | 
| **Resource Definition** | Not enough data | 6.6 (48 reviews) | 
| **Resource Management** | Not enough data | 7.2 (50 reviews) | 

#### Accounting

| Feature | ConnectWise Integrated Expert Services | ConnectWise PSA | 
|---|---|---|
| **Revenue Recognition** | Not enough data | 6.7 (48 reviews) | 
| **Invoice Management** | Not enough data | 7.4 (50 reviews) | 
| **Payments** | Not enough data | 6.8 (47 reviews) | 
| **Project Accounting** | Not enough data | 6.6 (44 reviews) | 
| **Budget Tracking** | Not enough data | 6.5 (44 reviews) | 

#### Portfolio Management

| Feature | ConnectWise Integrated Expert Services | ConnectWise PSA | 
|---|---|---|
| **Portfolio Definition** | Not enough data | 6.1 (44 reviews) | 
| **Portfolio Performance** | Not enough data | 6.0 (43 reviews) | 
| **Risk** | Not enough data | 6.1 (43 reviews) | 
| **Portfolio Mix** | Not enough data | 6.2 (42 reviews) | 

#### Analytics

| Feature | ConnectWise Integrated Expert Services | ConnectWise PSA | 
|---|---|---|
| **Forecasting** | Not enough data | 6.0 (44 reviews) | 
| **Reporting** | Not enough data | 6.6 (49 reviews) | 
| **KPIs** | Not enough data | 6.1 (47 reviews) | 

#### Administration

| Feature | ConnectWise Integrated Expert Services | ConnectWise PSA | 
|---|---|---|
| **Standard Integrations** | Not enough data | 7.3 (50 reviews) | 
| **Workflow** | Not enough data | 7.5 (51 reviews) | 
| **Access Management** | Not enough data | 7.4 (47 reviews) | 

#### Platform

| Feature | ConnectWise Integrated Expert Services | ConnectWise PSA | 
|---|---|---|
| **APIs** | Not enough data | 7.0 (45 reviews) | 
| **Internationalization** | Not enough data | 6.2 (42 reviews) | 
| **Performance and Reliability** | Not enough data | 6.9 (48 reviews) | 
| **Mobile** | Not enough data | 5.6 (47 reviews) | 
| **Offline Access** | Not enough data | 4.8 (43 reviews) | 

#### Generative AI

| Feature | ConnectWise Integrated Expert Services | ConnectWise PSA | 
|---|---|---|
| **AI Text Generation** | Not enough data | 4.2 (28 reviews) | 
| **AI Text Summarization** | Not enough data | 4.3 (28 reviews) | 

#### Artificial Intelligence - Professional Services Automation

| Feature | ConnectWise Integrated Expert Services | ConnectWise PSA | 
|---|---|---|
| **Predictive Forecasting** | Not enough data | Not enough data | 
| **Smart task suggestions** | Not enough data | Not enough data | 
| **Automated workflows** | Not enough data | Not enough data | 

#### Agentic AI - Professional Services Automation

| Feature | ConnectWise Integrated Expert Services | ConnectWise PSA | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise Integrated Expert Services** | N/A | N/A |
| **ConnectWise PSA** | 9.4/10 | 18 |

#### Generative AI

| Feature | ConnectWise Integrated Expert Services | ConnectWise PSA | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Survey Management

| Feature | ConnectWise Integrated Expert Services | ConnectWise PSA | 
|---|---|---|
| **Brand Design Consistency** | Not enough data | 9.4 (17 reviews) | 
| **Survey Deployment** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | 9.7 (17 reviews) | 
| **Device Responsiveness** | Not enough data | 9.6 (15 reviews) | 

#### Process Management

| Feature | ConnectWise Integrated Expert Services | ConnectWise PSA | 
|---|---|---|
| **Feedback Aggregation** | Not enough data | 9.5 (16 reviews) | 
| **Trigger Alerts** | Not enough data | 9.3 (16 reviews) | 
| **Real-Time Analysis** | Not enough data | 9.5 (16 reviews) | 
| **Real-Time Action** | Not enough data | 9.4 (16 reviews) | 

#### System Management

| Feature | ConnectWise Integrated Expert Services | ConnectWise PSA | 
|---|---|---|
| **Security** | Not enough data | 9.0 (13 reviews) | 
| **System Monitoring** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **ConnectWise Integrated Expert Services** | N/A | N/A |
| **ConnectWise PSA** | 6.3/10 | 12 |

#### Incident Management

| Feature | ConnectWise Integrated Expert Services | ConnectWise PSA | 
|---|---|---|
| **Automate Ticket Routing** | Not enough data | 7.6 (11 reviews) | 
| **Ticket Prioritization** | Not enough data | 7.3 (11 reviews) | 
| **Ticket Notifications** | Not enough data | 8.5 (11 reviews) | 
| **Knowledge Base** | Not enough data | 7.0 (11 reviews) | 
| **Knowledge Base/Ticket Integration** | Not enough data | 6.4 (12 reviews) | 

#### Reporting

| Feature | ConnectWise Integrated Expert Services | ConnectWise PSA | 
|---|---|---|
| **Dashboards** | Not enough data | 7.3 (11 reviews) | 
| **Time Tracking** | Not enough data | 7.7 (11 reviews) | 
| **Surveys** | Not enough data | 6.5 (11 reviews) | 

#### Access & Usability

| Feature | ConnectWise Integrated Expert Services | ConnectWise PSA | 
|---|---|---|
| **Mobile** | Not enough data | 6.5 (10 reviews) | 
| **Self Service** | Not enough data | 7.8 (9 reviews) | 
| **Active Directory** | Not enough data | 6.7 (9 reviews) | 
| **Multi-Channel Access** | Not enough data | 6.7 (9 reviews) | 

#### Agentic AI - Service Desk

| Feature | ConnectWise Integrated Expert Services | ConnectWise PSA | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 4.2 (6 reviews) | 
| **Multi-step Planning** | Not enough data | 6.1 (6 reviews) | 
| **Cross-system Integration** | Not enough data | 5.0 (6 reviews) | 
| **Adaptive Learning** | Not enough data | 4.7 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 4.2 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 4.4 (6 reviews) | 
| **Decision Making** | Not enough data | 4.7 (6 reviews) | 

---
## Categories
**Shared Categories (1):** [Help Desk Software](https://www.g2.com/categories/help-desk)


**Unique to ConnectWise PSA (7):** [CRM Software](https://www.g2.com/categories/crm), [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation), [Service Desk Software](https://www.g2.com/categories/service-desk), [Marketing Automation Software](https://www.g2.com/categories/marketing-automation), [Data Visualization Tools](https://www.g2.com/categories/data-visualization-tools), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Other IT Management Software](https://www.g2.com/categories/other-it-management)


---
## Reviewer Demographics

### By Company Size

| Segment | ConnectWise Integrated Expert Services | ConnectWise PSA | 
|---|---|---|
| **Small-Business** | 64.3% | 66.1% | 
| **Mid-Market** | 35.7% | 28.1% | 
| **Enterprise** | 0% | 5.8% | 

### By Industry

#### ConnectWise Integrated Expert Services

- **Information Technology and Services:** 64.3%
- **Printing:** 7.1%
- **Marketing and Advertising:** 7.1%
- **Education Management:** 7.1%
- **Computer Networking:** 7.1%
- **Computer & Network Security:** 7.1%

#### ConnectWise PSA

- **Information Technology and Services:** 60.5%
- **Computer & Network Security:** 8.3%
- **Computer Networking:** 5.1%
- **Computer Software:** 4.0%
- **Telecommunications:** 3.2%
- **Marketing and Advertising:** 2.2%
- **Accounting:** 2.0%
- **Consulting:** 1.1%
- **Non-Profit Organization Management:** 0.9%
- **Computer Hardware:** 0.7%
- **Other:** 12.1%

---
## Alternatives

### Alternatives to ConnectWise Integrated Expert Services

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6981 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3750 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3872 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1336 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7691 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2915 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1192 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (987 reviews)
- [Helpshift](https://www.g2.com/products/helpshift/reviews) — 4.3/5 stars (381 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7348 reviews)

### Alternatives to ConnectWise PSA

- [Autotask](https://www.g2.com/products/autotask/reviews) — 4.2/5 stars (613 reviews)
- [Accelo](https://www.g2.com/products/accelo/reviews) — 4.4/5 stars (553 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25835 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13849 reviews)
- [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) — 4.3/5 stars (673 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1878 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6981 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (987 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1619 reviews)

---
## Top Discussions

### ConnectWise Integrated Expert Services

No discussions available for this product.

### ConnectWise PSA

- Title: [What is BrightGuage used for?](https://www.g2.com/discussions/what-is-brightguage-used-for) — 1 comment
  > **Top comment:** "to create dashboards, reports, and track goals using data from various applications and services"
- Title: [What applications does this tie to in order to maximimize use of other programs?](https://www.g2.com/discussions/what-applications-does-this-tie-to-in-order-to-maximimize-use-of-other-programs) — 1 comment, 1 upvote
  > **Top comment:** "I am not familiar with the programs you mention, but we somehow integrated with Hubspot for our sales and marketing teams. I was not part of the integration..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/connectwise-integrated-expert-services-vs-connectwise-psa)