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At a Glance
Market Segments
Small-Business (66.9% of reviews)
Small-Business (43.4% of reviews)
Entry-Level Pricing
No pricing available
Starting at $24.90
ConnectWise Automate
Star Rating
(133)4.1 out of 5
Market Segments
Small-Business (66.9% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ConnectWise AutomateTeamViewer
Star Rating
(3,701)4.5 out of 5
Market Segments
Small-Business (43.4% of reviews)
Entry-Level Pricing
Starting at $24.90
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that TeamViewer excels in Ease of Use with a score of 9.1, making it a preferred choice for small businesses looking for straightforward remote access solutions. In contrast, ConnectWise Automate has a lower score of 7.3, indicating a steeper learning curve for new users.
- Reviewers mention that TeamViewer's Device Management capabilities are top-notch, scoring 9.5, which includes features like Unattended Remote Access and Multi-Monitor Support. ConnectWise Automate matches this score but lacks the same level of user-friendly experience.
- G2 users highlight TeamViewer's superior Quality of Support with a score of 8.6, often praising their responsive customer service. In comparison, ConnectWise Automate's support score of 7.5 suggests that users may experience longer wait times or less effective assistance.
- Users on G2 report that TeamViewer's Session Recording feature, scoring 9.0, is particularly useful for training and compliance purposes. ConnectWise Automate also offers this feature but with a lower user satisfaction score of 8.6, indicating it may not meet all user expectations.
- Reviewers say that TeamViewer's Remote Control functionality, rated at 9.2, is seamless and reliable, which is crucial for effective remote support. ConnectWise Automate, while also scoring well in this area, does not receive the same level of praise for its performance.
- Users report that TeamViewer's Integration Capabilities score of 8.6 allows for easy connectivity with various third-party applications, enhancing workflow efficiency. In contrast, ConnectWise Automate's integration options, while functional, do not receive the same level of acclaim, suggesting potential limitations in flexibility.
Pricing
Entry-Level Pricing
ConnectWise Automate
No pricing availableTeamViewer
Remote Access
Starting at $24.90
Ideal for on-the-go professionals looking for an economical, easy remote work solution.
- 1 Licensed User
- 1 Concurrent connection (channel)
- 3 Managed devices
Free Trial
ConnectWise Automate
No trial information availableTeamViewer
Free Trial is available
Ratings
Meets Requirements
8.5
104
9.1
2,976
Ease of Use
7.3
106
9.1
3,115
Ease of Setup
6.5
68
9.1
921
Ease of Admin
7.2
63
8.9
677
Quality of Support
7.5
99
8.7
2,553
Has the product been a good partner in doing business?
7.8
64
8.6
634
Product Direction (% positive)
6.9
103
8.7
2,869
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
9.5
22
|
Verified
9.4
50
Not enough data
8.8
7
Not enough data
9.4
6
Monitoring and Management
9.5
22
|
Verified
9.2
49
9.0
20
9.3
49
8.9
19
|
Verified
9.0
50
9.0
20
|
Verified
9.2
50
Not enough data
8.8
7
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
8.3
7
Service Management
9.8
21
|
Verified
9.5
50
Not enough data
9.0
7
Not enough data
8.1
7
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
8.3
8
Not enough data
8.8
8
Not enough data
8.5
8
Not enough data
8.3
8
Not enough data
8.8
8
Not enough data
8.5
8
Not enough data
8.8
8
Presenter Tools
Not enough data
8.9
862
Not enough data
8.5
785
Not enough data
9.2
934
|
Verified
Not enough data
8.8
833
|
Verified
Conferencing Options
Not enough data
8.7
797
|
Verified
Not enough data
8.7
808
|
Verified
Not enough data
8.7
791
|
Verified
Application Tools
Not enough data
8.8
869
|
Verified
Not enough data
8.9
824
|
Verified
Not enough data
8.7
806
|
Verified
Agentic AI - Screen Sharing
Not enough data
7.9
37
Scope
Not enough data
10.0
5
Not enough data
10.0
5
Security
Not enough data
10.0
5
Not enough data
9.3
5
Not enough data
10.0
5
Management
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
10.0
5
Not enough data
10.0
5
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
9.3
16
Not enough data
9.2
15
Not enough data
9.0
17
Not enough data
9.1
17
Monitoring - Network Monitoring
Not enough data
8.1
7
Not enough data
9.0
7
Not enough data
9.3
7
Management
Not enough data
9.2
16
Not enough data
9.3
16
Not enough data
9.1
17
Analytics - Network Monitoring
Not enough data
8.6
7
Not enough data
8.6
7
Security - Network Monitoring
Not enough data
9.0
7
Not enough data
9.3
7
Not enough data
8.8
7
Network Performance - Network Monitoring
Not enough data
8.6
7
Not enough data
9.3
7
AI Automation - Network Monitoring
Not enough data
8.9
6
Not enough data
9.0
7
Not enough data
9.0
7
Agentic AI - Network Monitoring
Not enough data
8.9
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
8.9
6
Asset Inventory
Not enough data
8.5
25
Not enough data
8.5
25
Not enough data
8.5
24
Not enough data
7.6
23
Not enough data
8.4
25
Generative AI
Not enough data
8.1
18
Not enough data
8.3
18
Agentic AI - IT Asset Management
Not enough data
8.1
13
Not enough data
8.1
13
Not enough data
8.5
13
Not enough data
7.7
13
Not enough data
8.1
13
Not enough data
8.2
13
Not enough data
8.1
13
Management
Not enough data
9.2
24
Not enough data
8.8
24
Not enough data
8.3
19
Not enough data
7.7
21
ServiceNow Apps
Not enough data
9.3
132
Not enough data
9.3
133
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.2
543
Not enough data
9.1
536
Not enough data
8.9
487
Not enough data
9.0
513
Not enough data
8.9
497
Not enough data
9.0
505
Maintenance
Not enough data
9.0
501
Not enough data
8.9
467
Communication
Not enough data
9.0
498
Not enough data
8.6
443
Not enough data
8.7
446
Not enough data
8.8
468
Security
Not enough data
9.0
460
Not enough data
9.0
465
Device Support
Not enough data
8.9
492
Not enough data
9.1
501
Not enough data
9.1
499
Performance
Not enough data
9.0
472
Administration
Not enough data
9.3
21
Not enough data
9.3
20
Not enough data
9.4
21
Security
Not enough data
9.3
20
Not enough data
8.9
19
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
Not enough data
8.8
28
Operating System
Not enough data
9.6
30
Not enough data
9.1
28
Not enough data
8.9
30
Management
Not enough data
8.8
29
Not enough data
8.6
29
Not enough data
9.0
27
Not enough data
8.6
27
Not enough data
8.9
29
Security
Not enough data
8.7
28
Not enough data
9.0
30
Agentic AI - Mobile Device Management (MDM)
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
9.7
5
Not enough data
9.3
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.7
5
Analysis
Not enough data
9.1
17
Platform
Not enough data
9.4
18
Not enough data
9.2
16
Not enough data
9.4
16
Not enough data
8.9
16
Not enough data
9.6
16
Security
Not enough data
9.3
16
Not enough data
9.4
14
Not enough data
9.3
14
Not enough data
9.8
14
Not enough data
9.3
14
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.8
1394
Not enough data
8.7
1305
Not enough data
8.6
1300
Not enough data
8.6
1282
Not enough data
8.7
1319
Not enough data
8.7
1392
Not enough data
8.9
1459
Platform
Not enough data
8.9
1407
Not enough data
8.7
1366
Not enough data
8.7
1331
Not enough data
9.1
1493
Security
Not enough data
8.6
1193
Not enough data
8.8
1338
Not enough data
8.7
1282
Categories
Categories
Shared Categories
ConnectWise Automate and TeamViewer are categorized as Remote Monitoring & Management (RMM)
Unique Categories
ConnectWise Automate has no unique categories
Reviews
Reviewers' Company Size
ConnectWise Automate
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TeamViewer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
66.1%
Computer & Network Security
7.3%
Computer Networking
4.0%
Construction
2.4%
Computer Software
2.4%
Other
17.7%
Information Technology and Services
16.4%
Computer Software
10.4%
Marketing and Advertising
4.2%
Consumer Services
3.1%
Telecommunications
3.1%
Other
62.8%
Discussions
What is the best way to create a new user on a computer already in connectwise automate?
1 Comment
RG
Use a variable and power shell script.Read more
ConnectWise Automate has no more discussions with answers
Can i access the mobile phone devices through remote desktop ?
5 Comments
AZ
Yes, you can generally remote in to mobile devices, but the connection (at least in the case of iOS devices) is view only. You cannot control the mobile...Read more
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